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QUALITY COLLOQUIUM

The Tenth National

The Leading Forum on Patient Safety, Quality Enhancement and Medical Error Reduction

ON THE CAMPUS OF HARVARD UNIVERSITY

A Hybrid Conference, Internet Event & Training Tool

Participate onsite or via Live and Archived Internet Attendance. See page 2.

August 15 ­ 18, 2011 · www.QualityColloquium.com

Keynote Speakers:

MAUREEN BISOGNANO, MS, President and CEO, Institute for Healthcare Improvement, Instructor of Medicine, Harvard Medical School, Research Associate, Division of Social Medicine and Health Inequalities, Brigham and Women's Hospital TROYEN BRENNAN, MD, MPH, Executive Vice President and Chief Medical Officer, CVS Caremark, Former Chief Medical Officer, Aetna Inc. CAROLYN M. CLANCY, MD, Director, Agency for Healthcare Research and Quality RICHARD H. L. CORDER, FACHE, MHA, Assistant Vice President, RMF Strategies ALLAN M. KORN, MD, Senior Vice President, Chief Medical Officer, Office of Clinical Affairs, Blue Cross and Blue Shield Association RICK MAY, MD, Vice President, Accelerated Clinical Excellence Team, HealthGrades: Guiding Americans to Their Best HealthTM MICHAEL L. MILLENSON, President, Health Quality Advisors LLC, Mervin Shalowitz, M.D. Visiting Scholar, Kellogg School of Management, Northwestern University, Author, Demanding Medical Excellence: Doctors and Accountability in the Information Age DIANE C. PINAKIEWICZ, MBA, President, National Patient Safety Foundation MARC ROBERTS, PHD, Professor of Political Economy, Department of Health Policy and Management, Department of Global Health and Population JED WEISSBERG, MD, Senior Vice President, Hospitals, Quality and Care Delivery Excellence, Kaiser Foundation Health Plan and Hospitals, Kaiser Permanente

Classes Held: Annenberg Hall and Faculty Club, Harvard University · Cambridge, MA Colloquium Hotel: The Inn at Harvard

Featured Mini Summits:

· Ambulatory Care · Using Data to Improve Health Care Safety, Quality and Efficiency · Thinking Outside the Pillbox ­ Multi-Sector Solutions to Patient Medication Adherence · Accountable Care, Accountable Governance · Value Based Purchasing · Education for Quality and Safety · The Patient Experience IS Quality Improvement · Building a `Good to Great' Journey using Baldrige · Bending the Cost Curve via 2nd Curve Health Care

Co Sponsored by:

Accountable Care News Agency for Healthcare Research and Quality American Board of Quality Assurance and Utilization Review Physicians (ABQAURP) American College of Medical Quality (ACMQ) American Journal of Medical Quality American Society for Quality, Health Care Division (ASQ) Association of Medical Directors of Information Systems (AMDIS) BioResearch Compliance Report Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality Consumers Advancing Patient Safety (CAPS) Drug Safety HealthTech Institute for Safe Medication Practices (ISMP) International Society for Quality in Health Care (ISQua) Irish Society for Quality & Safety in Healthcare (ISQSH) The Joint Commission Journal on Quality and Patient Safety Joint Commission Resources Journal for Healthcare Quality Journal of Nursing Care Quality Journal of Patient Safety Massachusetts Health Data Consortium Medical Home News National Association for Healthcare Quality (NAHQ) National Committee for Quality Assurance (NCQA) National Quality Forum (NQF) Patient Safety & Quality Healthcare Partnership for Patient Safety (p4ps) Predictive Modeling News Premier Safety InstituteTM EATURING Society for Participatory Medicine/ Journal of Participatory Medicine

Colloquium Co Chairs:

KATHLEEN GOONAN, MD, Chief Executive Officer, Goonan Performance Strategies, LLC, Associate in Health Policy, Massachusetts General Hospital DAVID B. NASH, MD, MBA, FACP, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University PAUL WALLACE, MD, Senior Vice President and Director, Center for Comparative Effectiveness Research, The Lewin Group

Sponsored by:

Platinum Grantor:

Bronze Grantor:

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Media Partners:

THE QUALITY COLLOQUIUM'S PATIENT SAFETY CERTIFICATE PROGRAM

The Tenth National QUALITY COLLOQUIUM

Content Options

The Main Quality Colloquium

Register for two and one-half days of content on patient safety and quality.

Participation Options

Traditional Onsite Attendance

Simply register, travel to the conference city and attend in person. PROS: subject matter immersion; professional networking opportunities; faculty interaction

Onsite

Patient Safety Certificate Program

The Quality Colloquium is offering a Patient Safety Certificate Program in the form of an optional course within the conference for attendees wishing to take a deeper dive into the Colloquium's subject matter. The Program requirements are: · Completion of preconference readings · Consideration of a series of preconference questions · Attend Preconference Patient Quality and Safety Boot Camp, either in person or online · Attend Colloquium either in person or online · Successful completion of a post-conference online examination Attendees who successfully complete Program requirements will receive a certificate of completion.

This certificate is evidence that has successfully completed the

Live and Archived Internet Attendance

Watch the conference in live streaming video over the Internet and at your convenience at any time 24/7 for the six months following the event. The archived conference includes speaker videos and coordinated PowerPoint presentations. PROS: Live digital feed and 24/7 Internet access for next six months; accessible in office, at home or anywhere worldwide with Internet access; avoid travel expense and hassle; no time away from the office

At your office . . .

Patient Safety Certificate Program

Offered at the Tenth National Quality Colloquium August 15 ­ 18, 2011 in Cambridge, MA

The Group Registration/ Online Training Alternative

. . . or home

By arranging to license online group access to the Patient Safety Certificate Program, health care providers can implement an organization-wide online Certificate Program on Patient Safety. The organization's training coordinator can assign and track online participation. Successful completion of the training can be evidenced by passing the post conference certificate examination.

An Example of a Health System Patient Safety Certificate Program

Annenberg Hall

Change Your Life. Change Health Care.

· Master of Public Health (MPH) · PhD in Population Health Sciences Online Programs · Master of Science in Health Policy (MS-HP) · Master of Science in Healthcare Quality and Safety (MS-HQS) · Master of Science in Applied Health Economics and Outcomes Research (MS-AHEOR)

215-503-0174

Philadelphia, PA

www.Jefferson.edu/population_health/

Thomas Jefferson University

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The Quality Colloquium

he Tenth National Quality Colloquium will address the current issues and challenges ahead for patient safety and healthcare quality within the United States. The Colloquium is the first in-depth executive education event to address the challenging issues of healthcare quality enhancement and medical error reduction on a university campus. The Colloquium has been held on the campus of Harvard University since 2000, focusing initially on healthcare privacy, security and HIPAA, as well as healthcare quality and medical error reduction. The 2011 Colloquium will address issues surrounding patient safety and quality in the light of major changes stemming from health reform. These issues include accountable care organizations, patient-centered medical homes, using data for quality and safety, and value based purchasing, as well as governance, curriculum innovation, performance excellence, and meeting the needs of patients. The program will focus on interactive sessions using experiential tools to maximize learning from speakers and other participants. Many hospitals, clinics, health plans, patient safety organizations, and private companies have launched initiatives to reduce medical errors and improve patient safety, patient satisfaction, and quality of care. The Colloquium will feature interactive sessions that focus on case studies and lessons learned from a variety of safety and quality improvement initiatives, as well as presentations from organizations and individuals who have succeeded in reducing or eliminating risks to patients and improving the safety of their care. The frequency and magnitude of issues and problems regarding patient safety and quality have been well-documented and widely discussed. The Colloquium faculty, consisting of national and international leaders in the healthcare quality and safety field, will delve deep into the core issues facing our country and the world today and will provide real world answers and solutions to these issues. The Colloquium is a program sponsored by the associations listed on the cover of this brochure. It is not an academic program of Harvard University.

The Setting:

Harvard University, the oldest institution of higher learning in the United States, was established in 1636 by a vote of the Great and General Court of the Massachusetts Bay Colony. It was named for its first benefactor, John Harvard of Charlestown, a young minister who upon his death in 1638, left his library and half of his estate to the new institution. Today, Harvard has grown to become a great undergraduate and graduate research university, with more than 18,000 degree candidates enrolled. The Colloquium takes place on the campus of Harvard University. Morning and afternoon classes are held in Annenberg Hall of the Memorial Hall Complex. Named in memory of Roger Annenberg, '62, and inspired by the great halls of Oxford and Cambridge Universities, this room is arguably the most impressive space at Harvard. For years Harvard students took major examinations at Annenberg Hall. It has also been the site of many significant ceremonies. The great Henry James described Annenberg Hall in The Bostonians as "the great bristling brick Valhalla...that house of honor and hospitality which...dispenses...laurels to the dead and dinners to the living."

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Who Should Attend:

· Clinicians (Physicians, Nurses, Pharmacists and Other Health Professionals) engaged in Medical and Ambulatory Care · Patient Safety Managers and Officers · Educators of Healthcare Providers · Trustees of Health Care Organizations · Employers and Healthcare Purchaser Representatives · Patients, families and others committed to making healthcare safer · Health Insurance and Health Plan Executives · Hospital and Health System Administrators · Quality Assurance and Risk Management Experts · Healthcare Consultants, Venture Capitalists and Investment Bankers · Healthcare Attorneys and In-House Counsel · Health Service Researchers and Health Policy Experts

Learning Objectives:

· Provide an overview of the healthcare quality and medical errors challenges facing healthcare today. · Explain specific successful patient safety and quality improvement innovations that can be applied by healthcare organizations. · Identify new strategies for the design and implementation of patient safety and quality innovations by hospitals, health plans, and medical groups in the light of health reform. · Discuss current education initiatives that aim to improve quality and safety within organizations. · Describe the respective roles of government, accrediting bodies, the press, employers, technology, health care leaders, pharmaceutical and device manufacturers, and patients and families in stimulating and supporting patient safety and quality improvement. · Participate in a practical program of patient safety leading to a patient safety certificate (optional -- see p. 4).

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PATIENT SAFETY CERTIFICATE PROGRAM

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he National Quality Colloquium is offering a Patient Safety Certificate Program in the form of an optional course within the conference for attendees wishing to take a deeper dive into the Colloquium's subject matter. The Patient Safety Certificate Program curriculum and requirements are as follows: 1. Complete pre-course readings (6 hours) 2. Consider the following questions in conjunction with completion of the preconference readings: · What are the most important patient safety issues facing your institution? · How does the culture of your institution affect your ability to implement change? · What are three patient safety initiatives that you've read about, heard about, or seen that you believe will make an impact in your institution? · What are three patient safety initiatives you would like to implement in the next year? · Describe the barriers to overcome and how you would go about enhancing the buy in necessary to accomplish each of those initiatives in your institution. 3. Attend the Preconference Patient Quality and Safety Boot Camp (9 hours). Note that the pre-course readings will be discussed during the Preconference Symposium. 4. Attend a minimum of 15 educational hours of the Quality Colloquium program. 5. Successfully complete the post-conference on-line examination (1 hour) CERTIFICATE PROGRAM COMPLETION: Those who successfully complete the course requirements, including precourse readings and an online post-conference test (with a score of seventy percent (70%) or more) will receive a certificate of completion of the Quality Colloquium Patient Safety Certificate Program.

Who Should Attend?

Those who are interested in understanding and working successfully in the new Patient Safety environment. This may include government agencies, consumer groups, patient quality organizations, health plans, hospitals, nursing homes, physicians and physician organizations, home health agencies, other providers of Medicare services (ambulance, DME, lab), nurses and other clinicians, medical coding and billing staff, health care financial and auditing personnel, and many others.

Learning Objectives

The purpose of the Patient Safety Certificate Program is to give participants the understanding and tools necessary to work successfully with the new Patient Safety process, requirements, and timetable. By the end of this training, participants will be able to create an action plan that will outline key initiatives to be taken with respect to Patient Safety implementation in their own organizations.

Course Description

This is a practical, in-depth course for professionals who want to understand Patient Safety issues in the context of their own local setting. The course will be geared to those who have limited training, but will also cater to those who have increasing levels of knowledge and training in the field. At the end of the course, participants will have 90 days to complete the on-line examination. Completion of the five elements of the training will earn the participants a certificate of completion.

Special Tuition Discount for Patient Safety Certificate Holders

Participants who successfully complete the Patient Safety Certificate Program offered in conjunction with the Tenth National Quality Colloquium are eligible to receive a 15% tuition discount for courses taken as part of the Master of Science in Healthcare Quality and Safety (MS-HQS) degree program offered through Thomas Jefferson University's School of Population Health. To be eligible for this discount, National Quality Colloquium students must meet all admissions requirements for the program and must enroll by July 1, 2012. For more information about Jefferson's MS-HQS visit: www.jefferson.edu/population_health.

Patient Safety Certificate Program

FEATURED FACULTY

David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA Edward A. Walker, MD, MHA, Professor, Department of Psychiatry and Behavioral Sciences, Cheryl M. Scott/Group Health Cooperative Professor of Health Administration, Director, UW Healthcare Leadership Development Alliance, Seattle, WA

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Monday, August 15, 2011

Optional Preconference Symposium: Patient Quality and Safety Boot Camp

This intensive session is designed for professionals working within healthcare quality and safety who wish to improve their knowledge and understanding of the tenets of quality and safety and its application in real-world settings. Quality improvement and safety are among the key cornerstones of the new health reform legislation. This session will provide you with the foundation to implement innovative quality initiatives in your institutions. We will examine the latest clinical guidelines and emerging trends in healthcare quality and safety. Program Faculty: David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA Edward A. Walker, MD, MHA, Professor, Department of Psychiatry and Behavioral Sciences, Cheryl M. Scott /Group Health Cooperative Professor of Health Administration, Director, UW Healthcare Leadership Development Alliance, Seattle, WA

11:15 AM

TO ERR IS HUMAN + 10: WHY ARE WE STILL DISCUSSING THIS?

Edward A. Walker, MD, MHA, Professor, Department of Psychiatry and Behavioral Sciences, Cheryl M. Scott /Group Health Cooperative Professor of Health Administration, Director, UW Healthcare Leadership Development Alliance, Seattle, WA

12:00 PM 1:00 PM

LUNCH ON OWN DEADLIEST PLANE CRASH: HOW AVIATION BECAME A HIGH RELIABILITY SYSTEM

Edward A. Walker, MD, MHA, Professor, Department of Psychiatry and Behavioral Sciences, Cheryl M. Scott /Group Health Cooperative Professor of Health Administration, Director, UW Healthcare Leadership Development Alliance, Seattle, WA

2:00 PM 2:30 PM 2:45 PM

GROUP DISCUSSION BREAK HIGH RELIABILITY AND HEALTH CARE

Edward A. Walker, MD, MHA, Professor, Department of Psychiatry and Behavioral Sciences, Cheryl M. Scott /Group Health Cooperative Professor of Health Administration, Director, UW Healthcare Leadership Development Alliance, Seattle, WA

7:00 AM 8:00 AM 8:15 AM

REGISTRATION COMMENCES INTRODUCTIONS QUALITY AND SAFETY: OVERVIEW

David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA

4:15 PM 4:30 PM

BREAK PHYSICIAN TRAINING AND THE CULTURE OF QUALITY

David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA

9:45AM 10:15 AM

BREAK PRACTICE GUIDELINES AND CASE MANAGEMENT

David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA

5:30 PM 6:00 PM

CONCLUDING COMMENTS, QUESTIONS AND POST-COLLOQUIUM EXAMINATION LOGISTICS ADJOURN

Save the Dates for these 3 Co-located Events:

October 12 ­ 14, 2011 at the Mandarin Oriental in Washington, DC

Hybrid Conferences & Internet Events -- Participate Onsite or Online

First National First National Third National Bundled Payment Health Insurance Comparative Leading Forum on Summit TheRole of Healthcare Exchange Summit Effectiveness the Payment Reforms with Leading Forum on Special Focus on Bundled the Summit TheRole of Comparative Payment Approaches Effectiveness Research in

MEDIA PARTNERS: Harvard Health Policy Review and Health Affairs

Health System Change and Health Reform

MEDIA PARTNERS: Harvard Health Policy Review, Health Affairs, Accountable Care News, and Medical Home News

www.HealthInsuranceExchangeSummit.com

SPONSORED BY: Integrated Healthcare Association MEDIA PARTNERS: Harvard Health Policy Review, Health Affairs, Accountable Care News, and Medical Home News

www.BundledPaymentSummit.com

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www.ComparativeEffectivenessSummit.com

Tuesday, August 16, 2011

Colloquium Day I: Morning Plenary Session

7:00 AM 8:00 AM REGISTRATION OPENS WELCOME

David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA (Co chair)

11:30 AM

PERFORMANCE ANXIETY: DATA, DOCTORING AND THE INFORMATION AGE

Michael L. Millenson, MD, President, Health Quality Advisors, LLC, Highland Park, IL

12:00 PM

LUNCH

Colloquium Day I: Afternoon Plenary Session

1:15 PM INTRODUCTION TO AFTERNOON DAY I

Kathleen Goonan, MD, Chief Executive Officer, Goonan Performance Strategies, LLC, Associate in Health Policy, Massachusetts General Hospital, Boston, MA (Co chair)

8:15 AM

KEYNOTE ADDRESS

Maureen A. Bisognano, MS, President and Chief Executive Officer, Institute for Healthcare Improvement, Boston, MA

9:00 AM

ACCOUNTABILITY TO PATIENTS FOR SAFE AND EFFECTIVE CARE

Diane C. Pinakiewicz, MBA, President, National Patient Safety Foundation, Boston, MA

1:30 PM

REDUCING HOSPITAL ACQUIRED INFECTIONS

Richard Shannon, MD (Invited), Frank Wister Thomas Professor of Medicine, University of Pennsylvania School of Medicine, Chairman, Department of Medicine, University of Pennsylvania Health System, Philadelphia, PA

9:45 AM 10:15 AM

BREAK PATIENT-CENTERED SYSTEM TRANSFORMATION: NEW OPPORTUNITIES FOR PATIENT SAFETY IMPROVEMENT

Carolyn Clancy, MD, MPH, Director, Agency for Healthcare Research and Quality, Washington, DC

2:00 PM

REMOVING BARRIERS TO MEDICATION ADHERENCE

Troyen Brennan, MD, MPH, JD, Executive Vice President and Chief Medical Officer, CVS Caremark, Woonsocket, RI

2:30 PM 3:00 PM

BREAK EMERGING TRENDS IN HEALTH ECONOMICS AND QUALTIY

Marc J. Roberts, PhD, Professor of Political Economy, Department of Health Policy and Management, Department of Global Health and Population, Harvard School of Public Health, Boston, MA

11:00 AM

NATIONAL QUALITY MEASURES: GUESS WHO GETS TO CHOOSE 'EM?

Rick May, MD, Vice President, Accelerated Clinical Excellence Team, HealthGrades: Guiding Americans to Their Best HealthTM, Denver, CO

3:45 PM

PANEL DISCUSSION

Troyen Brennan, MD, MPH, JD, Executive Vice President and Chief Medical Officer, CVS Caremark, Woonsocket, RI

Save the Date!

MEDICAL HOME SUMMIT WEST

See website

A Hybrid Conference, Internet Event & Training Tool

Kathleen Goonan, MD, Chief Executive Officer, Goonan Performance Strategies, LLC, Associate in Health Policy, Massachusetts General Hospital, Boston, MA David B. Nash, MD, MBA, Dean, Jefferson School of Population Health, Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, Thomas Jefferson University, Philadelphia, PA Richard Shannon, MD (Invited), Frank Wister Thomas Professor of Medicine, University of Pennsylvania School of Medicine, Chairman, Department of Medicine, University of Pennsylvania Health System, Philadelphia, PA Marc J. Roberts, PhD, Professor of Political Economy, Department of Health Policy and Management, Department of Global Health and Population, Harvard School of Public Health, Boston, MA (Moderator)

The Leading Forum on Developing and Implementing Patientand Family-Centered Medical Homes

Sept. 20 ­ 22, 2011

San Francisco, CA · Grand Hyatt

www.MedicalHomeSummit.com

4:45 PM

STAYING HUMAN IN HEALTH CARE

Stephen Bergman, MD ("Samuel Shem"), Author, House of God and The Spirit of the Place, Co-author and Producer, Bill W. and Dr. Bob, Newton, MA

5:30 PM 6

NETWORKING RECEPTION AND POSTER SESSIONS

Wednesday, August 17, 2011

Colloquium Day II: Morning Mini Summits

MINI SUMMIT 1: AMBULATORY CARE 8:00 AM 8:15 AM WELCOME IMPLEMENTING KEY PIECES OF THE MEDICAL HOME MODEL IN AN ACADEMIC SETTING

Elizabeth J. Fingado, BSMT, MBA, Associate Vice President, Quality and Clinical Process Improvement, University of New Mexico Medical Group, Albuquerque, NM

SETTING OUTRAGEOUS GOALS FOR TOMORROW

Jed Weissberg, MD, Senior Vice President, Hospitals, Quality and Care Delivery Excellence, Kaiser Foundation Health Plan and Hospitals, Kaiser Permanente, Oakland, CA

9:45 AM 10:00 AM

Q&A AND WRAP UP BREAK

MINI SUMMIT 3: THINKING OUTSIDE THE PILLBOX: MULTISECTOR SOLUTIONS TO PATIENT MEDICATION ADHERENCE 8:00 AM WELCOME

Wendy Everett, ScD, President, NEHI, Cambridge, MA

8:45 AM

MEDICARE PHYSICIAN REPORTING: BEYOND PQRS

Mary Patton-Wheatley, MS, Senior Specialist, Division of Health Care Affairs, Association of American Medical Colleges, Washington, DC

8:15 AM

THE BSMART CHECKLIST: TOOLS AND STRATEGIES TO IMPROVE MEDICATION ADHERENCE IN THE CVD POPULATION

Joel Hyatt, MD, Assistant Medical Director, Kaiser Permanente, Pasadena, CA Elizabeth Oyekan, PharmD, FCSHP, Director of Pharmacy, Kaiser Permanente, Harbor City, CA

9:15 AM

VALUE-BASED PURCHASING: TRENDS IN AMBULATORY CARE

Bettina Berman, RN, CPHQ, CNOR, Project Director for Quality Improvement, Jefferson School of Population Health, Thomas Jefferson University, Philadelphia, PA

8:45 AM

9:45 AM 10:00 AM

Q&A AND WRAP UP BREAK 9:15 AM

IMPROVING PRIMARY CARE MEDICATION PATIENT SAFETY

Marie Smith, PharmD, Professor and Assistant Dean, University of Connecticut School of Pharmacy, Storrs, CT

MINI SUMMIT 2: USING DATA TO IMPROVE HEALTH CARE SAFETY, QUALITY AND EFFICIENCY 8:00 AM WELCOME

Russ Ricci, MD, Chairman, Advisory Board, MediTech, President Emeritus, eHealth Initiative, Providence, RI

A ROADMAP TO INTEGRATED MEDICATION ADHERENCE

Valerie Fleishman, MBA, Executive Director, NEHI, Cambridge, MA

9:45 AM 10:00 AM

Q&A AND WRAP UP BREAK

8:15 AM

PRESENTATIONS AND PANEL DISCUSSION: USING DATA TO DEFINE THE CHALLENGE

Mary Reich Cooper, MD, JD, Vice President and Chief Quality Officer, LifeSpan Corporation, Providence, RI

MINI SUMMIT 4: ACCOUNTABLE CARE, ACCOUNTABLE GOVERNANCE 10:30 AM WELCOME

Sean Patrick Murphy, AB, MHA, JD, Senior Vice President and Corporate General Counsel, Solaris Health System, Edison, NJ

WHY DO THESE ERRORS KEEP HAPPENING?

Joseph A. Bosco, MD, Vice Chair of Clinical Affairs, NYU Hospital for Joint Diseases, New York, NY

8:50 AM

USING THE DATA TO IMPROVE QUALITY TODAY

Russell P. Branzell, FACHE, FCHIME, Vice President and Chief Information Officer, Poudre Valley Health System, Chief Executive Officer, Poudre Valley Medical Group, Fort Collins, CO

10:45 AM

ACOS, GOVERNANCE AND THE QUALITY MANDATE IN A CHANGING DELIVERY SYSTEM

Douglas A. Hastings, Esquire, Partner and Chair, Board of Directors, Epstein, Becker & Green, PC, Washington, DC

9:10 AM

PRESENTATIONS AND PANEL DISCUSSION: USING PATIENT CENTERED OUTCOMES RESEARCH TO IMPROVE CARE

Brett Davis, Senior Director, Oracle Health Sciences, Bala Cynwyd, PA Daniel Rosenthal, MD, MSc, MPH, Director of Healthcare Intelligence, Inova Health System, Falls Church, VA

11:15 AM

NEW BOARD LIABILITY IN AN ERA OF ACCOUNTABLE CARE

Lewis Morris, Esquire, Chief Counsel to the Inspector General, Office of Inspector General, U.S. Department of Health and Human Services, Washington, DC

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11:45 AM

BUILDING QUALITY BOARDS: OF CORE COMPETENCIES

THE ADVENT

11:15 AM

PREPARING TOMORROW'S CLINICIANS FOR TOMORROW'S HEALTHCARE SYSTEM

Kathleen Gallo, RN, PhD, MBA, Senior Vice President and Chief Learning Officer, North ShoreLong Island Jewish Health System, Lake Success, NY

John Combes, MD (Invited), President and Chief Operating Officer, Center for Healthcare Governance, American Hospital Association, Chicago, IL

11:45 AM 12:15 PM 12:30 PM Q&A AND WRAP UP LUNCH 12:15 PM 12:30 PM

THE MERITS OF SIMULATION TESTING

Jeffrey B. Cooper, PhD (Invited), Director, Center for Medical Simulation; Professor of Anaesthesia, Harvard Medical School, Boston, MA

MINI SUMMIT 5: VALUE BASED PURCHASING 10:30 AM WELCOME

Teresa Clark, MBA, MPH, Vice President Social Sciences Practice, VHA, Inc, Irving, TX Trent Haywood, MD, JD, Senior Vice President, Chief Medical Officer, VHA, Inc, Irving, TX Jeff Levin-Scherz, MD, MBA, FACP, Principal, Towers Watson, Belmont, MA

Q&A AND WRAP UP LUNCH

MINI SUMMIT 7: THE PATIENT EXPERIENCE IS QUALITY IMPROVEMENT 2:00 PM WELCOME

Richard H. L. Corder, FACHE, MHA, Assistant Vice President, RMF Strategies, Boston, MA

10:45 AM

VALUE-BASED HEALTHCARE: TO MARKET FAILURES

AN ANSWER

2:15 PM

EXPERIENCE-BASED DESIGN

Zeev Neuwirth, MD, Chief of Clinical Effectiveness and Innovation, Harvard Vanguard, Boston, MA

Teresa Clark, MBA, MPH, Vice President Social Sciences Practice, VHA, Inc, Irving, TX Trent Haywood, MD, JD, Senior Vice President, Chief Medical Officer, VHA, Inc, Irving, TX

2:45 PM

11:15 AM

PROMETHEUS AND VALUE-BASED PAYMENT

François de Brantes, Executive Director, Health Care Incentives Improvement Institute, Inc., Newtown, CT

VIDEO ETHNOGRAPHY -- LEARNING FROM PATIENTS TO IMPROVE QUALITY AND TRANSFORM OUR SYSTEMS

Estee Neuwirth, PhD, Director - Field Studies Care Management Institute, Kaiser Permanente, Oakland, CA Jed Weissberg, MD, Senior Vice President, Hospitals, Quality and Care Delivery Excellence, Kaiser Foundation Health Plan and Hospitals, Kaiser Permanente, Oakland, CA

11:45 AM

DISTINGUISHING TOP PERFORMING HOSPITALS

Leslie Curry, PhD, MPH, Research Scientist, Yale School of Public Health, Core Faculty of the Robert Wood Johnson Foundation Clinical Scholars Program, Yale School of Medicine, New Haven, CT

3:15 PM

EXAMINING PATIENT FEEDBACK TO IMPROVE QUALITY AND SAFETY

Carol Santalucia, MBA, Director, Service Excellence and Patient Advocacy, Cleveland Clinic, Cleveland, OH

12:15PM 12:30PM

Q &A AND WRAP UP LUNCH 3:45 PM

BREAK PATIENT SAFETY AND ACCOUNTABLE CARE BEGINS WITH PERSONAL ACCOUNTABILITY

Linda Galindo, President, Galindo Consulting, Park City, UT

MINI SUMMIT 6: EDUCATION FOR QUALITY AND SAFETY 10:30 AM WELCOME

David E. Longnecker, MD, FRCA, Director, Health Care Affairs, Association of American Medical Colleges, Washington, DC David Mayer, MD, Associate Dean for Curriculum, University of Illinois - College of Medicine at Chicago, Chicago, IL

4:15 PM

4:45 PM 5:45 PM

TRACK FACULTY PANEL DISCUSSION ADJOURN

10:45 AM

LEADING THE PHYSICIAN WORKFORCE FOR ENHANCED QUALITY AND SAFETY

Peter B. Angood MD, FRCS(C), FACS, FCCM, President and CEO, PBA Solutions Insight LLC, Chief Medical Officer, GE Healthcare - Patient Safety Organization, Holden, MA

MINI SUMMIT 8: BUILDING A 'GOOD TO GREAT' JOURNEY USING BALDRIGE 2:00 PM WELCOME

Kathleen Goonan, MD, Chief Executive Officer, Goonan Performance Strategies, LLC, Associate in Health Policy, Massachusetts General Hospital, Boston, MA

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2:15 PM

HOW BALDRIGE WORTHY ORGANIZATIONS BECOME EXCELLENT

Kathleen Goonan, MD, Chief Executive Officer, Goonan Performance Strategies, LLC, Associate in Health Policy, Massachusetts General Hospital, Boston, MA

3:00 PM 3:15 PM

GROUP DISCUSSION ADAPTIVE DESIGN -- CONTINUOUSLY BETTER CARE AT LOWER COST IN A YEAR

John Kenagy, MD, MPA, ScD, FACS, Physician, Healthcare Executive, Scholar, Adaptive Design in Healthcare, Longview, WA

2:45 PM

LEADERSHIP SYSTEMS FOR PATIENT SAFETY

Tamara Schaeffer, Director, Patient Safety, Advocate Good Samaritan Hospital, Downers Grove, IL Patricia Skriba, Vice President - Learning & Organizational Effectiveness, Advocate Good Samaritan Hospital, Downers Grove, IL

4:00 PM 4:15 PM

BREAK CASE STORY: HOW THE IOWA HEALTH SYSTEM HAS USED ADAPTIVE DESIGN TO CREATE 2ND CURVE PRACTICE AND "BEND THE COST CURVE."

Gail A. Nielson, Director of Learning and Innovation, Iowa Health System, Institute for Healthcare Improvement George W. Merck Fellow, Des Moines, IA

3:15 PM

MEASUREMENT AND SAFETY

SYSTEMS TO SUPPORT QUALITY 4:45 PM

Charles Derus, MD, Vice President of Medical Management, Advocate Good Samaritan Hospital, Downers Grove, IL Marty Dietrich, Manager, Quality Improvement, Advocate Good Samaritan Hospital, Downers Grove, IL

INTEGRATING ADAPTIVE DESIGN, ACTION LEARNING, AND APPRECIATIVE INQUIRY IN PURSUIT OF 2ND CURVE HEALTH CARE, AND THE BENDING OF THE HEALTH CARE COST CURVE

Tom Bigda-Peyton, EdD, Partner, 2nd Curve Healthcare Systems, President, Action Learning Systems, Boston, MA

3:45 PM 4:15 PM

BREAK PROCESS MANAGEMENT FOR TOP DECILE OUTCOMES

Charles Derus, MD, Vice President of Medical Management, Advocate Good Samaritan Hospital, Downers Grove, IL Marty Dietrich, Manager, Quality Improvement, Advocate Good Samaritan Hospital, Downers Grove, IL

5:15 PM

TRACK FACULTY PANEL: TAKING IT HOME -- ACCELERATED LEARNING THROUGH ACTION LEARNING TEAMS ADJOURN

6:00 PM

4:45 PM 5:30 PM

TRACK FACULTY PANEL: FROM GOOD TO GREAT ADJOURN

USING BALDRIGE TO GO

Thursday, August 18, 2011

Quality Colloquium Day III: Closing Plenary Session

8:00 AM INTRODUCTION TO THE MORNING DAY III

Paul Wallace, MD, Senior Vice President and Director, Center for Comparative Effectiveness Research, The Lewin Group, Former Medical Director for Health and Productivity Management Programs, Senior Advisor, The Care Management Institute and Avivia Health, The Permanente Federation, Kaiser Permanente, Falls Church, VA

MINI SUMMIT 9: BENDING THE COST CURVE VIA 2ND CURVE HEALTH CARE 2:00 PM WELCOME AND OVERVIEW

Tom Bigda-Peyton, EdD, Partner, 2nd Curve Healthcare Systems, President, Action Learning Systems, Boston, MA Martin D. Merry, MD, CM, Partner, 2nd Curve Healthcare Systems, Adjunct Associate Clinical Professor of Health Management and Policy, University of New Hampshire, Faculty, American Hospital Association, Center for Healthcare Governance, Onsite Faculty, American College of Physician Executives, Boston, MA

8:15 AM

PATIENT SAFETY: THE HEALTH PLAN APPROACH

Allan Korn, MD, Chief Medical Officer, Blue Cross Blue Shield Association, Chicago, IL

9:00 AM

IMPROVING THE PATIENT EXPERIENCE

Richard H. L. Corder, FACHE, MHA, Assistant Vice President, RMF Strategies, Boston, MA

2:15 PM

HOW 2ND CURVE PRACTICE WILL BEND THE HEALTH CARE COST CURVE

Martin D. Merry, MD, CM, Partner, 2nd Curve Healthcare Systems, Adjunct Associate Clinical Professor of Health Management and Policy, University of New Hampshire, Faculty, American Hospital Association, Center for Healthcare Governance, Onsite Faculty, American College of Physician Executives, Boston, MA

9:30 AM

USING PATIENT-CENTERED OUTCOMES RESEARCH TO IMPROVE CARE

Jed Weissberg, MD, Senior Vice President, Hospitals, Quality and Care Delivery Excellence, Kaiser Foundation Health Plan and Hospitals, Kaiser Permanente, Oakland, CA

9

10:00 AM 10:15 AM

BREAK PAYING FOR OUTCOMES, NOT PERFORMANCE

Norbert Goldfield, MD, Medical Director, 3M Health Information, Wallingford, CT

11:15 AM

MEETING MANY NEEDS... ESPECIALLY THOSE OF THE PATIENT

Paul Wallace, MD, Senior Vice President and Director, Center for Comparative Effectiveness Research, The Lewin Group, Former Medical Director for Health and Productivity Management Programs, Senior Advisor, The Care Management Institute and Avivia Health, The Permanente Federation, Kaiser Permanente, Falls Church, VA

10:45 AM

CRITICAL QUALITY AND EFFICIENCY STRATEGIES TO IMPLEMENT FOR FUTURE SUCCESS

Maulik S. Joshi, DrPH, President, Health Research and Educational Trust, Senior Vice President of Research, American Hospital Association, Chicago, IL

12:00 PM

ADJOURNMENT

HOTEL INFORMATION/RESERVATIONS

A special rate of $239 per night (plus tax) at the Inn at Harvard has been arranged. Please make your reservation directly with the hotel by calling 800-458-5886 or 617-491-2222, Monday ­ Friday, 8am ­ 6pm or email [email protected] and refer to the group name The Quality Colloquium to receive the group rate. Reservations must be guaranteed by the individual's credit card to secure their reservations. All reservations must be received no later than Friday, July 15, 2011. After that cut-off date, reservations will be accepted on a space-available basis. The Inn at Harvard 1201 Massachusetts Ave. Harvard Square Cambridge, MA 02138 800-458-5886 | 617-491-2222 www.innatharvard.com A discounted rate of $189 per night (plus tax) is available at the Harvard Square Hotel. This is a 2-3 star sister property of the Inn at Harvard that does not offer food and beverage service (i.e. restaurant or room service). This rate is based on space availability only. Harvard Square Hotel 110 Mount Auburn Street Harvard Square Cambridge, MA 02138 800-458-5886 | 617-491-2222 www.harvardsquarehotel.com

THE FOLLOWING REGISTRATION TERMS AND CONDITIONS APPLY FOR THE QUALITY COLLOQUIUM

REGARDING INTERNET REGISTRATIONS

1. Individuals or groups may register for Internet access. Organizations may register for group access without presenting specific registrant names. In such instances the registering organization will be presented a series of user names and passwords to distribute to participants. 2. Each registrant will receive a user name and password for access. Registrants will be able to change their user names and passwords and manage their accounts. 3. Internet registrants will enjoy six (6) months of access from the date of registration or conference adjournment, whichever is later. 4. Only one user (per user name and password) may view or access archived conference. It is not permissible to share user name and password with third parties. Should Internet registrants choose to purchase post-conference content via Flash Drive, this individual use limitation applies. It is not permissible to share alternative media with third parties. 5. User name and password use will be monitored to assure compliance. 6. Each Internet registration is subject to a "bandwidth" or capacity use cap of 5 gb per user per month. When this capacity use cap is hit, the registration lapses. Said registration will be again made available at start of next month so long as registration period has not lapsed and subject to same capacity cap. 7. For online registrants there will be no refunds for cancellations. Please call the conference office at 800-503-7630 for further information. For registrants awaiting company check or money order, a credit card number must be given to hold registration. If payment is not received by seven days prior to the Colloquium, credit card payment will be processed.

TAX DEDUCTIBILITY

Expenses of training including tuition, travel, lodging and meals incurred to maintain or improve skills in your profession may be tax deductible. Consult your tax advisor. Federal Tax ID: 91-1892021.

CONTINUING EDUCATION UNITS (CEUs)

The Colloquium does not offer pre-approved Continuing Education Credits (CEUs) directly. However, onsite attendees can request a Certifcate of Attendance which they can file with appropriate entities for credit, and online attendees can request an Online Certificate of Attendance on which they can certify the number of hours they watched and can file with appropriate entities for credit.

CANCELLATIONS/SUBSTITUTIONS

No refunds will be given for "no-shows" or for cancellations. You may send a substitute or transfer your onsite registration to an online registration. For more information, please call the Conference Office at 800-503-7630.

INTELLECTUAL PROPERTY POLICY

If a registrant needs the ability to share Colloquium content within his or her organization, multiple Colloquium registrations are available at discounted rates. The Colloquium will pay a reward for information regarding unauthorized sharing of Colloquium content. The reward will be 25% of any recovery resulting from a copyright infringement (less legal fees and other expenses related to the recovery) up to a maximum reward payment of $25,000. The payment will be made to the individual or individuals who in the opinion of our legal counsel first provided the factual information necessary for the recovery. If you have knowledge regarding unauthorized Colloquium content sharing, contact the Colloquium registration office. The Colloquium aggressively pursues copyright infringers.

REGARDING ONSITE REGISTRATION, CANCELLATIONS AND SUBSTITUTIONS

1. For onsite group registrations, full registration and credit card information are required for each registrant. List all members of groups registering concurrently on fax or scanned cover sheet. 2. For onsite registrants there will be no refunds for "no-shows" or for cancellations. You may send a substitute or transfer your onsite registration to an online registration. Please call the Conference Office at 800-503-7630 for further information.

METHOD OF PAYMENT FOR TUITION

Make payment to Health Care Conference Administrators LLC by check, MasterCard, Visa or American Express. Credit card charges will be listed on your statement as payment to HCCA Conferences. Checks or money orders should be made payable to Health Care Conference Administrators LLC. A $30 fee will be charged on any returned checks.

REGISTRATION BINDING AGREEMENT

Registration (whether online or by this form) constitutes a contract and all of these terms and conditions are binding on the parties. In particular, these terms and conditions shall apply in the case of any credit/debit card dispute.

PAYMENT OPTIONS

Registration may be made online or via mail, fax or scan. You may register online at www.QualityColloquium.com. Alternatively, you may use our printed registration form, enclose payment and return it to the Colloquium registrar at 22529 39th Ave. SE, Bothell, WA 98021, or fax the completed form to 206-319-5303 or scan the completed form to [email protected] Checks or money orders should be made payable to Health Care Conference Administrators LLC. The following credit cards are accepted: American Express, Visa or MasterCard. Credit card charges will be listed on your statement as payment to HCCA Conferences.

GENERAL TERMS AND CONDITIONS

The Colloquium program is subject to change. An executed registration form constitutes binding agreement between the parties.

FOR FURTHER INFORMATION

Call 800-503-7630 or 206-452-5516, Monday-Friday, 7AM ­ 5 PM PST. Send e-mail to [email protected], or visit our website at www.QualityColloquium.com.

10

THE QUALITY COLLOQUIUM

REGISTRATION FORM HOW TO REGISTER: Fully complete the following (one form per registrant, photocopies acceptable). Payment must accompany each registration (U.S. funds, payable to Health Care Conference Administrators, LLC). ONLINE: Secure online registration at www.QualityColloquium.com. FAX: 206-319-5303 (include credit card information with registration)

COMPLETE THE FOLLOWING. PLEASE PRINT CLEARLY:

NAME SIGNATURE OF REGISTRANT - REQUIRED JOB TITLE ORGANIZATION ADDRESS

MAIL: Conference Office, 22529 39th Ave SE, Bothell, WA 98021 FOR REGISTRATION QUESTIONS: PHONE: 800-503-7630 (Continental US, Alaska and Hawaii only) or 206-452-5516, Monday-Friday, 7 AM - 5 PM PST E-MAIL: [email protected] (Registration is not available by phone or e-mail.)

CITY/STATE/ZIP TELEPHONE E-MAIL

Special Needs (Dietary or Physical)

ONSITE CONFERENCE ATTENDANCE

Onsite conference registration includes onsite attendance, professional networking, and live interaction with the faculty, plus a conference materials Data-DVD.

ONLINE CONFERENCE ATTENDANCE

All online registrants are automatically registered for ALL online Colloquium events -- the preconference boot camp, the conference, and the Patient Safety Certificate Program. Online conference registration includes the live Internet feed from the Colloquium, plus six months of continued archived Internet access, available 24/7.

PRECONFERENCE REGISTRATION: CONFERENCE REGISTRATION:

Patient Quality and Safety Preconference Boot Camp (August 15, 2011) (August 16 ­ 18, 2011; does not include Preconference): Through Friday, June 10, 2011* Through Friday, July 8, 2011** After Friday, July 8, 2011

$ 495

INDIVIDUAL REGISTRATION:

$1,095 $1,495 $1,895 Includes the preconference, full conference, and Patient Safety Certificate Program: Through Friday, June 10, 2011* $ 895 Through Friday, July 8, 2011** $1,095 After Friday, July 8, 2011 $1,295

PATIENT SAFETY CERTIFICATE PROGRAM

GROUP REGISTRATION:

$ 395 Group registration offers the substantial volume discounts set forth below. All online group registrants are enrolled in the preconference, conference and Patient Safety Certificate Program. Group registration offers the possibility of implementing an online Patient Safety Certificate Program. Group registration permits the organizational knowledge coordinator either to share conference access with colleagues or to assign and track employee conference participation. Certificate of successful completion of online post conference examination evidences mastery of conference body of knowledge. Conference Access: 5 or more $595 each 20 or more $395 each 10 or more $495 each 40 or more $295 each See INTELLECTUAL PROPERTY POLICY policy below.

Includes preconference readings and questions, post conference online examination, and certificate. (Requires preconference & conference registration.)

GROUP REGISTRATION DISCOUNT:

Three or more registrations submitted at the same time receive the following discounted rates for conference registration only. To qualify, all registrations must be submitted simultaneously: Conference: Through Friday, June 10, 2011* $ 795 Through Friday, July 8, 2011** $1,195 After Friday, July 8, 2011 $1,595

CONFERENCE ELECTRONIC MEDIA:

ONSITE ATTENDEES -- Following the Colloquium, the video and presentations are

made available for purchase in the following formats. To take advantage of the discounted price below, you must reserve media WITH your Colloquium registration:

CONFERENCE ELECTRONIC MEDIA:

ONLINE ATTENDEES -- Following the Colloquium, the video and presentations are made available for purchase on a flash drive. To take advantage of the discounted price below, you must reserve media WITH your Colloquium registration: Conference Audio/Video/Powerpoint on: Flash drive ($99 + $15 shipping) (All online attendees automatically receive 6 months' access on the web.) $ 114

Conference Audio/Video and Powerpoint on: Flash drive ($99 + $15 shipping) $ 114 6 months' access on Web

$ 99

*This price reflects a discount for registration and payment received through Friday, 6/10/11. **This price reflects a discount for registration and payment received through Friday, 7/8/11.

SELECT YOUR MINI SUMMITS:

WEDNESDAY, AUGUST 17, 8:00 AM MS 1: Ambulatory Care MS 2: Using Data to Improve Health Care Safety, Quality and Efficiency MS 3: Thinking Outside the Pillbox -- Multi-Sector Solutions to Patient Medication Adherence WEDNESDAY, AUGUST 17, 10:30 AM MS 4: Accountable Care, Accountable Governance MS 5: Value Based Purchasing MS 6: Education for Quality & Safety WEDNESDAY, AUGUST 17, 2:00 PM MS 7: The Patient Experience IS Quality Improvement MS 8: Building a `Good to Great' Journey using Baldrige MS 9: Bending the Cost Curve via 2nd Curve Health Care

PAYMENT

TOTAL FOR ALL OPTIONS, ONSITE OR ONLINE:

DISCOUNT CODE

Please enclose payment with your registration and return it to the Registrar at The Quality Colloquium, 22529 39th Ave SE, Bothell, WA 98021, or fax your credit card payment to 206-319-5303. You may also register online at www.QualityColloquium.com. Check/money order enclosed (payable to Health Care Conference Administrators LLC) Payment by credit card: American Express Visa Mastercard If a credit card number is being given to hold registration only until such time as a check is received it must be so noted. If payment is not received by seven days prior to the Colloquium, the credit card payment will be processed. Credit card charges will be listed on your statement as payment to HCCA Conferences.

ACCOUNT # EXPIRATION DATE NAME OF CARDHOLDER SIGNATURE OF CARDHOLDER SECURITY CODE

SPECIAL SUBSCRIPTION OFFERS FOR BOTH ONSITE AND ONLINE ATTENDEES:

If you are registered to attend the Quality Colloquium, you can purchase an annual subscription to Accountable Care News or Medical Home News for only $295 (regular rate $468). Accountable Care News subscription $295 Medical Home News subscription $295

11

The Quality Colloquium

Publications Printing Department 41651 Corporate Way Palm Desert, CA 92260 (Address for Return Mail only)

PRESORTED FIRST CLASS U.S. POSTAGE

PAID

PERMIT # 1 PALM DESERT, CA

FORWARDING SERVICE REQUESTED

THE QUALITY COLLOQUIUM

ON THE CAMPUS OF HARVARD UNIVERSITY

The Leading Forum on Patient Safety, Quality Enhancement and Medical Error Reduction

August 15 ­ 18, 2011

Comments from Past Colloquium Attendees

This is an excellent conference overall.The quality of speakers, venue and topics are timely. Content is applicable to practice. Thanks for the excellent conference and excellent location. Enjoyed hearing the success stories. Long days, but a lot of good information. Liked multiple perspectives. The track on Board Governance had excellent take aways. Overall, very well organized conference with great assortment of speakers. Didn't think we could top last year, but we did! Congratulations to all. Good mix of topics, speakers, etc. 30 minute sessions keep it moving -- but seem to stay at a high level. Overall, the conference was excellent.

A GREEN EVENT

Details on Website

QUALITY COLLOQUIUM

The Tenth National

ON THE

CAMPUS

OF

HARVARD UNIVERSITY

The Leading Forum on Patient Safety, Quality Enhancement and Medical Error Reduction

I look forward to this training every year and always learn new knowledge and tools at this training which enrich my work in patient safety.

August 15 ­ 18, 2011 Cambridge, MA

A Hybrid Conference, Internet Event & Training Tool

Participate onsite or via Live and Archived Internet Attendance. See page 2.

www.QualityColloquium.com

Information

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