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Telephone Number Suffix

Telephone Information and Billing System

The Suffix enhancement provides you the ease of reassigning numbers quickly and easily between different accounts. With great accuracy, a telephone number is tracked on two separate accounts without the hassle of generating fictitious numbers, losing history, or running through multiple complex steps to `release' a telephone number from an account. This enhancement provides many benefits to your company including the following: Completely removes all restrictions of not being able to `release' a telephone number and assign to another subscriber when there are unbilled transactions or a non-zero balance Maintains history of all numbers that have been `removed from service' on one account to be added to another account Improves the Toll Matching by matching toll calls made from the same number for different subscribers within the same billing cycle Eliminates the need to inactivate numbers or use fictitious exchanges Ensures payment application is to the correct account when a number has been reassigned to a different account Provides a convenient method to search for all accounts by a specific telephone number Provides one file for both main and additional telephone numbers and has added Company and Subscriber Number fields to multiple files making report generation easier All of these benefits gained from the Suffix enhancement save you time, save you money, and provide you greater accuracy in your system.

Benefits

Quickly and easily move telephone numbers from one account to another Maintain telephone number history on each account on which the number was active Easily perform account splits or transfers regardless of whether or not the old account has unbilled transactions to be billed Eliminate the need for multiple laborious work around techniques Accurately book payments to the correct account for a number that has been on multiple accounts

The suffix enhancement works by tracking each 10 digit number with an additional 3 digit suffix. This suffix is incremented each time the telephone number is placed on a different account, allowing each account to retain its history and other associated information for a given number. When applying the suffix product, the conversion process allows you the option to choose whether or not you would want terminated numbers to be placed `Out of Service' The toll matching process is more accurate. The install date and time has been changed to be associated with each telephone number instead of the entire account. This significantly improves the system's ability to

Quintrex Data Systems Corp.

505 33rd Ave SW Cedar Rapids, IA 52404 Tel: 319.363.5508 Fax: 319.363.5516 Website: www.quintrex.com

automatically match toll for account split situations such as: Business Transfers, Name Change Service Orders (ex. divorce) down to the minute. Transfers and splits can be performed at any time regardless of whether or not the old account has unbilled transactions to be billed. Additionally, work around techniques are no longer needed. Instead of having to `inactivate' a number to remove it's association to an account, and thus all it's history, the number is now considered `out of service' on the account and can immediately be reused on another account. This allows you to maintain history on both accounts and eliminates the inactivation step. Also, fictitious exchanges used before Suffix can be eliminated. The removal of fictitious exchanges decreases the amount of maintenance required for exchange level changes, makes it easier to interpret the history on a subscriber's account, and allows you to quickly locate an account with the original line information.

Once Suffix is in use, it is important to remember that a telephone number could be receiving a payment from more than one account. To ensure correct application of the payments, the system automatically reviews all accounts which have the telephone number and verifies you select which account to apply the payment too. Additionally for those of you exclusively using Cash Drawer or Point of Sale to process payments, you can have the payment stub barcoded with the account number instead of the telephone number allowing accurate automated processing. The Suffix enhancement definitely provides you with greater accuracy and automation when working with the movement of telephone numbers between accounts. It also maintains that very important history on accounts that without Suffix, is inaccessible. The addition of Suffix to your system can only be positive for your company and customers.

On the Locate Subscriber window, you can select which account to view by searching for the telephone/suffix number.

The suffix is prominently displayed on telephone number fields in Service Orders and Subscriber Inquiry.

Service Order Procedures

The following three examples demonstrate how the suffix enhancement saves a significant amount of time, reducing the amount of steps required to complete specific Service Order types.

Business Transfers (cooperative example - one client's procedures)

Without Suffix: Step 1 - Enter a Service Order to modify the current business account. The following is changed within the Service Order:

· · · ·

Subscriber capital credit number Application information Any necessary equipment Business name - (if applicable) This Service Order is not a new install type because it is modifying an existing account, however the process of completing the Service Order is similar to a new install.

Step 2 - Create an inactive record and associate it with the old subscriber capital credit number. Step 3 - Go through the Allocation Split program to move any capital credits from the new subscriber capital credit number changed in step 1 to the old subscriber capital credit number assigned to the `fictitious' inactive number in step 2. Note: With this procedure, history pertaining to the old business is now attached to the new business since the Service Order modified the business name. For example, past Service Orders and comments for the old business are now associated with the new business. With Suffix: Step 1 - Enter a Service Order to place the current business account `out of service'. This will keep the following service order history as it currently displays:

· · · · ·

Subscriber capital credit number Application information Equipment billed Comments Service Orders and more...

Step 2 - Enter a new install Service Order for the new business ownership. The following is included with the new install:

· A new subscriber capital credit number can be assigned · New application information can be assigned · Different equipment can be billed

Steps Saved: 1. Manual Steps are saved by alleviating the need to create a `fictitious' inactive subscriber record and running the Allocation Split program to move capital credits from the new subscriber capital credit number back to the old subscriber capital credit number. 2. With a simple two Service Order process, no manual process needs to be made for capital credits and application history, equipment history, business name history, etc. All of this information remains with the proper account. All original history remains with the `out of service' account which would be the old business. 3. This procedure with `suffix' allows you to complete the task at any point in time during a billing month. Thus, a transfer could be completed within any day of the month regardless of whether or not the old account has unbilled transactions to be billed.

Service Order Procedures

Divorce or Splitting a Joint Account (cooperative example - one client's procedures)

Note: The example below is based upon an account that has a joint name (ex. John and Jane Doe), where the name will be changed to a single name (ex. Jane Doe). Without Suffix: Step 1 - Enter a Service Order to modify the current joint name. The following is changed within the Service Order:

· · · ·

Joint name to individual name Address (if applicable) Any necessary equipment Subscriber capital credit number

Step 2 - Create an inactive record and associate it with the old subscriber capital credit number (this would be for the other individuals name, if they will not have service with the telephone company). Step 3 - Go through the Allocation Split program to split the capital credits from the new subscriber capital credit number changed in step 1 to the old subscriber capital credit number assigned to the `fictitious' inactive number in step 2. The split would be a 50/50% split of all remaining equity to be paid. Note: With this procedure, history pertaining to the old joint name is now attached to the new individual name that will be keeping the telephone number. For example, past Service Orders for the old joint name is now associated with the new individual name. Past comments for the old joint name is now associated with the new individual name. With Suffix: Step 1 - Enter a Service Order to place the current joint account `out of service'. Change the joint account name to the name of the individual that will not have the service anymore with the telephone company. (ex. Changing from John and Jane Doe to John Doe.) Step 2 - Enter a new install Service Order for the new individual name that will be keeping the telephone number. The following is included with the new install:

· A new subscriber capital credit number can be assigned · New application information can be assigned · Different equipment can be billed

Step 3 - Go though the Allocation Split program to split the capital credits from the `out of service' subscriber capital credit number to the active subscriber capital credit number. The split would be a 50/50% split of all remaining equity to be paid. Steps Saved: 1. Manual Steps are saved by alleviating the need to create a `fictitious' inactive subscriber record for the individual that is going `out of service'. 2. All information for the new active individual name remains with the proper account (all original history remains with the `out of service' account and all new history would be separate for the new individual name keeping the telephone number). 3. This procedure with `suffix' allows you to complete the task at any point in time during a billing month. Thus, the name change could be completed within any day of the month regardless of whether or not the old account has unbilled transactions to be billed. Note: To keep the `out of service' account with the original joint name, simply create a 3rd account separating each name to a new individual account.

Service Order Procedures

Combining Accounts (cooperative example - one client's procedures)

Without Suffix: In order to combine two separate accounts into one account, one of the following options would have to be performed on one of the accounts. Step 1 - Complete a Disconnect, Terminate or Inactivate Service Order only if the account does not have pending transactions to be billed.

· If the account had a balance due, the balance would need to be considered `written off' if an

inactivate service order is performed. - OR Step 1 - Complete a number change on one of the accounts to create a fictitious number. Step 2 - Delete the `old' additional number in order for the number to be added to the combined account. Note: When changing a number to `inactivate', allowing the number to be available for use, all history will be removed. With Suffix: Step 1 - Place one of the subscriber's numbers `out of service'. This will keep the following service order history as it currently displays:

· · · · ·

Subscriber capital credit number Application information Equipment billed Comments Service Orders and more...

Step 2 - Simply add the number to the other account you wish to combine. Note: If the `out of service' number has a balance due, the account could still receive statements for prior month's balance due. Steps Saved: 1. Manual Steps are saved by alleviating the need to create a `fictitious' subscriber telephone number for the account that is going to be combined with another account for billing. Note: History is saved with the account selected to be placed `out of service' and any remaining balance for the old account can continue to be billed. 2. This procedure with `suffix' allows you to complete the task at any point in time during a billing month. Thus, accounts could be combined within any day of the month regardless of whether or not the old account has unbilled transactions to be billed.

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