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Newsletter of

BI - Annual Issue 2 2005




PayBills Malaysia

Your Online Payment


Majlis Perbandaran Padawan (MPP) launched ePayment of assessment bills

Bumiputra Commerce Bank (BCB) Berhad Channel-e joined PayBills Malaysia

other projects in focus :

`Sarawak Monitor' - The New Project Monitoring System (NPMS) for 9th Malaysia Plan Online Tendering System - a wider and transparent choice Elektronik Penilaian Tahap Kecekapan (ePTK) Sarawak Interactive Digital Road Atlas (SIDRA)

highlight of current affairs : SAINS Data Centre


CEO's Message Project in Focus

3 PayBills Malaysia ­ Your Online Payment Channel · Launching with Majlis Perbadanan Padawan (MPP) · BCB Channel-e coming on board Electronic Bills Presentment & Payment (EBPP) `Sarawak Monitor' ­The New Project Monitoring System (NPMS) for 9th Malaysia Plan Sarawak Interactive Digital Road Atlas (SIDRA) Online Tendering System ­ a wider and transparent choice Elektronik Penilaian Tahap Kecekapan (ePTK)

CEO's Message

The establishment of SAINS in 1991 reflected an early understanding among the top political leadership in the Sarawak Government that technology, in particular ICT, could be leveraged as a strategic enabler to improve the delivery of public services. In this regard, the YAB Ketua Menteri must be lauded for his far sightedness, at the time when the full potential of ICT was not generally recognised, in creating SAINS as a company with inherent flexibilities that are not available to a regular government department. It is noted that this critical decision is today bearing significant fruit both in terms of meeting the ICT needs of the State Civil Service as well as Sarawak as a whole. In the case of the State public sector, by the mid-1990s the State Government was regarded to be at par with the rest of the country in its public sector computing. By the end of the decade of the 1990s the State Government was widely recognised, including by relevant agencies in the Federal Government, as the clear leader in public sector ICT utilisation and e-government. To date, SAINS has systematically developed, implemented and replicated hundreds of ICT projects, covering all aspects of public sector business, including e-government solutions, among State Government agencies. It has also built and extended the SarawakNet, a Statewide Intranet, which provides communications and Internet access across the whole State public sector down to the sub-district level of State Administration. Its business model of pooling and sharing public sector computing resources through a company rather than a government department is currently being emulated by a number of other states in Malaysia, while others, including the Federal Government, have opted to contract SAINS to provide ICT solutions under various smart partnership models for more competitive technology adoption cost. In the case of Sarawak as a whole, while the impact of its contributions may not be as obvious in the near term, it is undoubtedly no less critical and, in the long term, perhaps even more significant. Before the establishment of SAINS, Sarawak did not have a critical mass of appropriate technical expertise to operate and support comprehensive ICT adoption. Since its creation, SAINS has provided employment and nurtured more than 600 recruits in an integrated spectrum of ICT disciplines. While many of these highly trained workers have since left SAINS for other organisations, they together with the current expertise in SAINS today, form the ICT skill base needed for supporting the rapid modernisation of Sarawak. Apart from contributing to the critical mass of ICT human resource in Sarawak, SAINS has set itself an objective of assisting the local ICT community by investing in key infrastructural facilities which local ICT firms are unable or unwilling to invest in individually. Examples of this include the Data Centre and the Electronic Bill Presentment and Payment (EBPP) facilities. The recently completed SAINS Data Centre is the first purpose-built facility of this kind in the State. It offers local ICT players various opportunities of providing more comprehensive, affordable and reliable solutions and services to their customers, as well as the possibility of using the same as an alternative disaster recovery centre. On the other hand, the fully tested EBPP facility could be integrated by local ICT companies into their own respective e-business applications, thus offering more complete solutions to potential customers. This facility which is branded as "PayBills Malaysia" was, by invitation of Bank Negara Malaysia, exhibited recently at the first national E-Payment Forum organised by BNM. Its aggregator e-payment service model involving multiple financial institutions and multiple billers was recognised by speakers at the event as unique and currently the most advanced in Malaysia.



PayBills Malaysia

5 7 8 10

Your Online Payment Channel

consumers. Via one website, consumers in Sarawak can pay for multiple bills such as Kuching Water Board (KWB), Syarikat SESCO Berhad (SESCo), Sibu Water Board (SWB) and many more. Key features of PayBills Malaysia include electronic bill printing and filing, receipt printing and filing, and payment history of the latest 12 bills paid. Consumers can select and view their actual bills and authorised payment instructions to their financial institutions. Funds are then transferred from the consumers' bank accounts or credit card accounts to the billers' account within the bank. encryption and ISO 8583 protocol. PayBills Malaysia is available 24 hours and consumers can pay at their convenience in the comfort of their own home or office. Registered users will get an email notification once their bills arrive and when the nominated financial institution or their bank has processed their payment. Since its launch in 2000, the number of PayBills Malaysia users has increased steadily. With encouraging government policy and various ICT development programmes and infrastructures, participation from billers and payee corporations has grown. As of 2005, there are 57,000 registered users of PayBills Malaysia . EBPP is one of the key e-government enablers providing e-Commerce solution for the convenience of the consumers. It is one of the major applications in helping the Government to achieve full EG status under the 9th Malaysia Plan (9MP).


12 · CMD Management Dinner · Launching of eMasjid · ICT Projects Development and Support in Sarawak Sharing Session with MAMPU and Federal Agencies · PayBills Malaysia Roadshow at Miri's SESCO Customer Day · ASEAN Communications and Multimedia Expo and Forum 2005 (ACM2005) · Mesyuarat (Bilangan 2/2005) CEO Badan-badan Berkanun dan GLC di Sematan · Pustaka Knowledge Conference · 4th International Conference on IT in Asia (CITA `05) · Sarawak ICT Expo


ayBills Malaysia is the website brand name for Electronic Bills Presentment & Payment (EBPP) service developed and operated by SiliconNet Technologies Sdn Bhd (SNT), a wholly owned Internet business arm of SAINS. The service was launched in the year 2000 with RHB Bank Berhad (then Bank Utama) as the first financial institution. In 2003, of Maybank Berhad came on board to provide both direct debit and credit card payment. PayBills Malaysia offers the equivalent of SBBS or One-Stop Payment collection counter concept in cyberspace. In other words, a virtual collection counter that is accessible anytime and virtually any place in the world. All that is required is access to the Internet. PayBills Malaysia takes on the role of aggregating bills from multiple companies such as the providers of electricity, water, telecommunication, etc, onto one site thereby providing a one-stop web payment service for

Current Affairs

14 16 18 20 21 SAINS Data Centre - ICT Infrastructure Outsourcing Multimedia Conferencing System: Making Your Virtual Presence Felt Fingerscan Attendance System (FAS) Utilising eRecruitment at the State Agencies level Sarawak ICT Week - To Get IT or Not To Get It

Publication Committee


Teo Tien Hiong

EBPP service simplifies the process of bill distribution and payment. To the billers and payees, this Internet mode of payment lowers processing cost and time and improves collections. To the consumers, it saves time travelling to the bank and queuing up at payment counters.

EBPP service is secured and conforms to Industrial Security Standards of SSL,


Lucy Wong, Dinah Samuel, Yung Lac

Post Production

Yung Lac, Dinah Samuel


Atika Abang

PayBills Malaysia welcomes BCB Channel-e as latest payment channel

PayBills Malaysia officially welcomed Bumiputra Commerce Bank (BCB) Berhad into the Electronic Bill Presentment and Payment (EBPP) service at a launching ceremony on August 16, 2005. The launch was officiated by the Sarawak State Secretary, YB Datuk Amar Haji Abdul Aziz Dato Haji Husain, who is also the Deputy Chairman of SAINS. Representing BCB was Encik Sulaiman Tahir, Head of BCB Retail Bank. YB Datuk Amar Haji Abdul Aziz bin Dato Haji Husain said in his opening speech: "The State Government would like to have all their bills online by 2006 and this can be achieved with the

Picture: Encik Sulaiman Tahir of BCB (left) presenting a momento to Datuk Amar Abdul Aziz Husain (right) while witnessed by Mr Teo Tien Hiong (centre).

BI ANNUAL ISSUE 2 - 2005 3


Ranggau Gom, Pierce Wong, Jason Kho, Busiai Seman, Wong Teck Seng

commitment from all State Government agencies involved. Those who are yet to do so are required to make their bills payable online as soon as possible." "To date, we have more than 30 Biller

Also thanks to

David Yeo, Jonah Khoo, Winnie J. Ho, Kho Thong Kway, Kueh Boon Yang


Dinah Samuel, Hiew Chi Wang, Yung Lac

Published by

Sarawak Information Systems Sdn Bhd Level 3, Wisma Bapa Malaysia Petra Jaya, 93502 Kuching, Sarawak, Malaysia Tel: 082 444199 Fax: 082 444211 © Sarawak Information Systems Sdn Bhd 2005 Previous Issues of Jendela IT can be found in SAINS Homepage at: For comments on this publication, email us at: [email protected] Printed by: UM Colour Printing co. Tel: 082-252096 2

Corporations and more than 40 various types of bills, which cover not only monthly utility bills but also e-Commerce transactions involving online payment for tender document, Club membership subscription, rental of facility under e-Booking and Scholarship repayment. Apart from that, in the very near future, we can also expect to see more billers joining us from other sectors such as education, health, private corporations and so on," Datuk Amar added. Commenting on the smart partnership move, Datuk Amar said: "Today in history, we are particularly happy to see that Bumiputra Commerce Bank, one of the top 3 largest banks







in the country, has taken the decision to join PayBills Malaysia. We would like to officially welcome them aboard as the latest payment channel in our EBPP service. I hoped that with this collaboration, the State Government's objective of extending EBPP service to the rakyat would be further realised through BCB large consumer base. On the other hand, BCB will be able to reach their customers in the State through EBPP." BCB Head of Retail Bank Encik Sulaiman Tahir, at the launch said that the collaboration between BCB and the Sarawak State Government supports the timely move towards more efficient, paperless transactions leveraging

innovations in this digital age. Bill distribution, payment and proof-of payment receipts can now be linked seamlessly to critical digital data via PayBills Malaysia and Channel-e. He explained that Channel-e is BCB's feature-rich consumer banking portal. It enables individual customers to perform online banking transactions such as account balance enquiries, fund transfers, standing instructions and payment for loans, credit cards and bills. "It offers a convenient and hasslefree way for customers to make their payments," he added. Channel-e

enables customers to manage their bill payments better while keeping important bill payment records safe, he stressed. Sulaiman also assured consumers on the Bank's commitment to confidentiality and security at Channel-e, backed by encryption technology and creditable security features. Channel-e was launched in December 2001 and to date, it has more than 70,000 active users conducting over RM40 million transactions on a monthly basis. BCB has also tied-up with Tabung Haji, all local universities, Indah Water Konsortium, local councils, major telcos and other vendors to be the online payment service provider.

`Sarawak Monitor'

The New Project Monitoring System (NPMS) for the 9th Malaysia Plan

that enhancement was required to the system so that it could better meet the needs of the implementing agencies to monitor their project. Thus ensues the birth of NPMS, now known as Sarawak Monitor ­ an upgraded version empowered with among others, web-based capabilities and integration capabilities with other systems. · To provide a single project monitoring system to manage development programs and projects that would also feed information and reporting to central monitoring agencies such as SIMU; · To achieve timely feedback of accurate and complete information for project monitoring through integration with other Line of Business (LOB) systems, for example, Land and Survey Information System (LASIS) and key applications such as the State Integrated Financial and Budgeting Accounting System (SIFBAS); · To allow monitoring of both physical (e.g. roads or buildings) and nonphysical projects (e.g. research or studies); · To facilitate the dissemination of timely reports and information to relevant agencies for better decisionmaking; · To minimise manual intervention such as rekeying of information and laborious scheduling tasks · To address the needs of implementing agencies for better project management and monitoring purposes;


arawak Monitor is an eGovernment application system designed to monitor and facilitate evaluation of all development programmes and projects under the 9th Malaysia Plan (9MP) via the SarawakNet infrastructure. Sarawak Monitor was developed by SAINS for the State Implementation Monitoring Unit (SIMU) of the Chief Minister's Department. Previously known as the New Project Monitoring System (NPMS), the YAB Chief Minister of Sarawak, Pehin Sri Dr. Haji Abdul Taib Mahmud, renamed it to `Sarawak Monitor' during its official launching on July 12, 2005. Sarawak Monitor is to replace the current System for Project Implementation and Monitoring (SPIM). The predecessor of SPIM was Development Project Monitoring System (DPMS) which was implemented in 1995 in accordance with 6th Malaysia Plan (6MP). Since then, the application had been upgraded twice and later replaced to meet the changing needs of government project monitoring through the years.

Majlis Perbandaran Padawan (MPP) launched online payment for assessment bills

Majlis Perbandaran Padawan (MPP) is the latest local council in the State to implement online payment of assessment bills through Electronic Bills Presentment and Payment (EBPP) system via PayBills Malaysia . Minister of Local Government and Public Health of Sarawak, YB Datuk Michael Manyin ak Jawong were present to launch the ePayment service on October 3, 2005 at MPP's building near Kota Padawan in Kuching. In his speech, Datuk Michael Manyin said that all local councils would need to extend their services to the public via online connection to make public services more convenient and accessible to the community. He added that MPP is the latest local council in the State to heed this call by making rate payment available online 24 hours a day, 7 days a week. Datuk Michael Manyin commended MPP for launching the EBPP system to provide more efficient and convenient services for the public.

Objectives of Sarawak Monitor Sarawak Monitor is a system used to monitor project implementation down to activity levels. It is however, not a project management system, therefore comprehensive project management functions like project scheduling or resource management is not in its scope.

Sarawak Monitor consist of two main components ­ the consolidated monitoring process at high level to oversee all projects, and the staged monitoring process consisting of several sub-systems to be used by various agencies for in-depth management and monitoring of the projects under their implementation. The identified objectives of Sarawak Monitor are: · To be fully implemented for the monitoring of 9th Malaysia Plan (2006-2010) projects;

keep abreast with the new technology. We as the service providers are asked to do better to ensure that efficient and cost-effective services are delivered because people pay for them," he said.

The launching is timely as the second half-year bills were due for payment on October 31, 2005. MPP is also now looking into providing the other e-services to the public in line with the State's ICT vision that is to achieve full Electronic Government (EG) status by 2008. The Chairman of MPP, Cr. Tan Joo Phoi also urged the public to subscribe and make use of the online payment service provided by the State Government. In his speech, he stated that the council's core aim is to provide quality service delivery without time and geographical constraints. "MPP is proud to announce that all our assessment bills are now payable online. Before this, the public pays their rates bills at SBBS counters or One-Stop Payment counters, but if the bill is overdue, the public has to come to MPP counters to get the surcharge bills and pay it promptly at our counters. But now, those with Internet facilities at

Datuk Michael Manyin (centre) and other VIPs witnessing the multimedia presentation after launching the MPP ePayment for assessment bills.

home or office can conveniently pay their assessment bills whether the bills are current or overdue," he explained with a note of appreciation. Tan Joo Phoi explained that MPP in the future would like to extend EBPP service to Licence Payment, Compound Payment and other bills issued by the Council. Also present at the launching was MPP Council Secretary Tuan Haji Shukarmin Chasemon. Other local councils in the State that have implemented EBPP service are Sibu Municipal Council (SMC) and Dewan Bandaraya Kuching Utara (DBKU) among others.

The conception of Sarawak Monitor The current SPIM is a web-based application hosted on SarawakNet. SPIM has a universal application interface, and is used by SIMU and across all agencies concerned. It addresses the high level requirements of project monitoring and reporting.

As SPU monitors projects in the State, it was not SPU's priority then to address the requirements of the agencies or to integrate it with other systems. In SPIM, project monitoring and progress reporting were captured manually on the ground and it became a laborious process to update the information to SPIM by the agencies. More manpower and manual intervention are needed to process raw data for the system. Furthermore, because SPIM was not designed to interface with any other systems, collection of data became slow and time-consuming. Following the workshop conducted by SIMU in March 2003, it was decided

"It is a preparation to face globalisation as the system helps provide quality and efficient services to the people besides enabling council to

Percentage chart of Sarawak Monitor actual work progress









· To allow future expansion of scope for the monitoring of other project types (for example, the agency's internal projects)

Key Features of Sarawak Monitor Sarawak Monitor currently has about 500-600 users from various implementing agencies and SIMU. The identified key features of the system are:

· Project Profile The project profile captures project details such as Project Name, ID, Vote Head and etc. It also allows financial allocations to be defined and entered for each sub-project. · Project Financial Planning This feature captures planned monthly expenditure and planned distribution of funds for each sub-project.

· Financial Monitoring Financial monitoring is essential in a project to ensure there are no incidences of overspending, corruption, and misspending. It captures annual budgetary allocation and expenditure, supplementary, variation orders, warrant, payments etc. · Contractor's Performance Review The contractor's performance review is also captured for timely assessment. This information would also be needed in the future during assessment of contractors for other projects. · Contract Details The system captures contract particulars such as contractor's details, contract period, contract sum, and other relevant information.

· Physical Planning and Monitoring The system has different activity templates to cater for different project types which are categorised as Physical projects (e.g. roads or buildings) and Non-Physical projects (e.g. studies or research). It allows multiple units of measurements to be defined (e.g. ha, km, m3). · Project Completion Report (PCR) Apart from that, the system has a built-in alert system or online reminder including emails notifications and updates. Online submission capability also ensures the reports are sent without delays.

Online Street Directory

Sarawak Interactive Digital Road Atlas (SIDRA)

advances in Geographical Information System (GIS) technology to enable spatial information to be viewable on the Internet. SIDRA Application provides standard GIS functionalities where users can zoom-in, zoom-out, identify, pan or print the area of interest. The underlying objective is to make GIS beneficial towards everyday life. One of major spatial information created by ICTU is urban information, for example, street network. The web-based road atlas application had been designed in such as way that it will allow user to interact with the online map either through textual or graphical search. With the easy search function, users can search based on the category of the spatial layer. For example, to find hotels at a designated place, users can just click on the Accommodation Layer and SIDRA will zoom-in into hotels located at the selected area. If you are looking for a jogging ground or badminton courts, just type in the words and you will be shown the available spots. Using this information, local spots with tourism interest can be located almost instantly. Other landmarks such as government buildings, libraries, and hospitals can be identified together with eateries, recreational grounds, banks, hotels, police stations, and etc. In order to enjoy this service, the public need to register as a user for free. Currently, SIDRA is available for Kuching, Miri, Sibu, Bintulu and Mukah Division. SIDRA can be accessed through


icture this: Your outstation friends are coming over for the weekend and you are looking for a suitable and affordable hotel to recommend. You want to bring them out for meals and entertainment, but you are not sure where to go. You would like them to visit interesting places and historical spots around the city but you do not know where to begin. They need to do some shopping or maybe drive to the next town. Realising the need for a comprehensive road atlas to support the tourism industry and the local community, Sarawak Interactive Digital Roads Atlas (SIDRA) was conceived. The Information and Communications Technology Unit (ICTU) of the Chief Minister's Department worked with SAINS to tap into the recent

Advanced online geographic search

Sarawak Monitor Launched

The YAB Chief Minister of Sarawak officially launched the Sarawak Monitor on July 12 2005 during the Residents, Deputy Residents and District Officers Conference 2005 at Crowne Plaza Riverside Hotel in Kuching. In his speech, YAB Chief Minister noted that change is inevitable in the State and growth through various development projects is expected. The Chief Minister said that there was a need to monitor and oversee the projects in all areas in the State to ensure there are balance between growth in the urban as well as the rural areas. He added that these growths are not necessarily confined to physical development, but also include technology, human resource and the society as a whole. He later renamed the system to `Sarawak Monitor' to acknowledge the progress Sarawak has made in e-Government application. He is optimistic that with the new system being rolled out, the project managers would have fewer obstructions to deliver their responsibilities better but instead empower the way they work and how things are being done. The two-day conference themed Transforming the Divisions: Harnessing Local Initiatives Through The Resident and District Offices was held as a forum for dissemination and sharing of information pertaining to the development and transformation of the Divisions in Sarawak. It was attended by Residents, Deputy Residents and District Officers from the 11 administrative Divisions in Sarawak, namely Kuching, Samarahan, Sri Aman, Betong, Sarikei, Kapit, Sibu, Mukah, Bintulu, Miri and Limbang.

YAB Chief Minister of Sarawak, Pehin Sri Dr. Haji Abdul Taib Mahmud (centre) viewing the multimedia presentation after launching the Sarawak Monitor. Looking on are State Secretary, Datuk Amar Abdul Aziz Dato' Haji Husain (left) and the Director of SIMU, Encik Ismawi Haji Ismuni.









Online Tendering System

a wider and transparent choice

tender notices on the Internet via the agency's homepage, e.g. at At the same time, the system allows contractors to view the tender notices and purchase soft-copy of the tender documents.

The implementation in SESCo started in year 2000 with the implementation of Phase 1. Altogether, the implementation of the E-Tender system can be segregated into four phases.

emails when a new tender notice has been added.

Phase 3: Buying Tender Documents Online


ave on newspaper advertisement. Better still, you can place your advertisement of tender notices for viewing for as many days as you want. Save your contractors the worry of missing out on your advertisement, as your contractors will be notified every time a new tender is out. Any prospective contractors can go to your website and refer anytime of the day even if your office is closed. Such a system is available today and has been implemented in Syarikat

SESCO Berhad (previously known as Sarawak Electricity Supply Corporation). The implementation was carried out by SiliconNet Technologies Sdn. Bhd. (SNT), a subsidiary of SAINS. The system called E-Tender, enhances your quotation and tendering process unlike the conventional manual paperbased method. It was built to deliver an improved and systematic tender management system.

Progressively the system was upgraded. In Phase 3, E-Tender system allows purchasing of tender documents online. At this third stage, online buying of tender documents is done by integrating the E-Tender with the Electronic Bills Presentment and Payment (EBPP) system through PayBills Malaysia ( The modes of payment available are credit cards or direct debiting from bank accounts affiliated with the PayBills Malaysia system. For this purpose, the contractor is required to register as a user on the website. The contractor's information as provided by the user will be verified against the record from UPK registry from the State Financial Secretary's Office. These are all standard procurement procedures which run concurrently with Government's practice, except now it is done online. Once the contractor has viewed the tender notices and has decided to

purchase the entire tender documents, he can do so online via PayBills Malaysia. And in order to purchase these tender documents, the contractor would also need to register as a user with PayBills Malaysia. After the payment is received, the entire tender document is then made available to the contractor for downloading and printing purposes.

Phase 4: Virtual SESCo Tender Box

choose to fill-in information, e.g. technical data, schedule of price, delivery due date, etc on the E-Tender documents page on the screen. Catalogues and agency's appointment letters can be included as either direct links to the manufacturers' websites or in the form of scanned documents. The same personnel who are in charge of opening the present physical tender documents will now open this E-Tender box. The opening, however, would be done electronically. As a security measure, only the officers-in-charge would be provided with the password to access this virtual Tender Box, and hence able to vet through them officially following standard Government procurement procedure. At presence, SESCo has successfully completed the implementation of Phase 3. The ICT Unit of Chief Minister's Department has approved the deployment to Drainage and Irrigation Department (DID). The implementation for DID will be concluded in December 2005. With the anticipated success, E-Tender system will be extended to the Local Authorities in 2006 via Electronic Local Authority System (ELA).

The objective of this system is to allow the agency to advertise

Phase 1: Online Tender Notice Board

Advertising online on SESCo homepage ensures a wider audience and naturally so, a wider participation and more competitive offers. This is done by simply uploading the files containing the tender notices onto the homepage by an authorised officer of the Contract Division. The system is hosted at and administered from SAINS secured 24 hours Data Centre. An icon bearing "Tender Notices" is placed on the main page of SESCo homepage and clicking on it brings

the viewer to a page that would look similar to physical tender notice board. The information on the tender notices includes the tender reference, tender title, UPK (Unit Pendaftaran Kontraktor) registration category required, closing date and document fee. Other information is also included such as the name and telephone number of the contact person for enquiry purposes. One of the main advantages of advertising tender notices online is that it can be updated regularly and quickly, thus saves time and money.

Phase 2: Viewing Tender Documents Online

In Phase 4, the E-Tender system is anticipated to evolve to become a fully web-based system suitable for online bidding; thus creating a virtual Tender Box and allowing contractors to make tender submissions online without having to make a trip to SESCo office. To achieve this, a more comprehensive online networking community is required, i.e. all interested manufacturers and suppliers would need to be linked to the Internet. This is because tender submission would be in the form of electronic data instead of in paper form. Similar to Phase 3, the tender documents can be downloaded and printed once payment and other necessary verifications have been made electronically. However in Phase 4, the contractors can

Taking Phase 1 a step further, in 2002, the E-Tender notices include some portions of the tender documents for viewing. These portions contain the Specifications and Instructions to contractors, plus other relevant information for the benefits of the prospective contractors. It also allows anyone who is interested in vying for the tenders to view the tender details anytime and anywhere as long as there is access to the Internet. In the "Tender Notices" page, click a tender title in the list and a new window will open detailing the relevant documents to be viewed. These documents have been uploaded and attached to the tender notices online, but full details of the tender document is not included. The full physical tender document will have to be purchased from SESCo offices. The purpose of this phase is to enable a hesitant contractor to view some of the important details of a tender and thus helping him to decide whether the tender is relevant with his scope of business. At the administration level, the tender documents can be added to the tender notice board via an administrative interface. Users who subscribed to the service will also be notified through

E-Tender enhances your quotation and tendering process

Viewing tender documents online

Viewing tender notices online









Electronic Employee Assessment System

Elektronik Penilaian Tahap Kecekapan (ePTK)

The objectives of ePTK are: · To streamline the processes of online application by individual officers, endorsement by HR managers, approval by department heads, submission to PTK unit, and capturing of exam results. · To implement Optical Mark Recognition (OMR) solution for speeding up the marking of multiple choice questions' answer sheets and increase data quality by minimising the number of human errors to an absolute minimum.


S the State Government progressively move into the Electronic Government (EG) realm, most of the work processes and flows will need to change. One major area in government is its Human Resource (HR) management. Over the years, SAINS has implemented several very relevant HR systems such as e-Recruitment, post management, personnel records, leave application and management, payroll and training systems to assist in an overall efficient HR administration. However, the HR scope in EG is wide and is expanding into other areas such as the assessment examination of civil servants.

of assessing government employee's competency in their work and responsibilities.

The assessment process is done in accordance with set criteria to qualify them for promotion and henceforth a higher salary scale. Before the conception of ePTK, assessment of employees was very much paper-based and the conventional Penilaian Tahap Kecekapan (PTK) method involves tremendous manual work. Due to the increased workload and the sensitive nature of the process itself, it could take months before an employee finally get assessed and received the overdue promotion. In 2003, the Human Resource Management (HRM) unit of the Chief Minister's Department (CMD) initiated

the development of ePTK to expedite and streamline work processes for the civil servants' assessment. ePTK was developed and implemented by SAINS and since the system rolled-out, ePTK has recorded over 10,000 users Statewide.

syllabus through online publication at the system's site. The information is useful for officers who wish to take the assessment exams but are not sure what are the subjects covered and if they are relevant to their work tasks and responsibilities. As shown in the ePTK work flow below, applicants need to apply online using an electronic form before they can sit for the assessment exams. Their online forms are then routed to the HR manager for endorsement before being approved by the Department Head. Once approved, the PTK unit will then verify and make the final approval of the applicants. An exam slip will be given to the applicants to allow them to sit for the exams. The exams are conducted manually in which candidates need to answer multiple-choice questions on the

physical exam papers. The answer sheets are OMR-capable which means that marking of the tests would be done optically instead of having HR officers mark them painstakingly one by one which consumes a lot of time. The final results are then captured and recorded by the ePTK Unit before being submitted to the applicants electronically. Finally, the applicants will be notified of their assessment results via online. The workflow of the system is both dynamic and orderly to ensure it benefits all users from the HR officers down to the exam candidates. SAINS is continually working with the HRM of CMD to ensure full utilisation of the system. This is done by organising workshops, briefings, and seminars for civil servants, government officers and HR officers handling personnel assessment affairs.

Elektronik Penilaian Tahap Kecekapan (ePTK) is an electronic system to manage the procedure and workflow

ePTK objectives Civil servants or government officers need to sit for an assessment test or PTK examination to determine their competency level. This will enable them to meet the criteria to be promoted and received a pay raise based on a much faster assessment system rather than following the normal yearly salary increment. The main purpose HRM initiated the ePTK was to incorporate the assessment application procedures electronically so that the paperwork of the HR officers are reduced allowing them to process PTK faster.

ePTK functions and flows The core functions of ePTK consist of online Exam Application System and Exam Papers Marking System using OMR. Prior to the online exam application, government employees are notified on the next examination schedules and

ePTK workflow

ePTK exam schedules







FOOD FOR THOUGHTS ... The State Secretary, Datuk Amar Abdul

Aziz bin Dato Haji Husain (second left) giving his closing remarks during the management appreciation dinner for Chief Minister's Department at Kuching Hilton on August 16, 2005.

E-MOSQUE ... Chief Minister of Sarawak, YAB Pehin Sri Dr. Haji Abdul Taib Mahmud (third right) launching the `E-Masjid' System at Dewan Hikmah, Petra Jaya on August 2, 2005.



... SAINS CEO, Mr Teo Tien Hiong (left) networking with Dr David Jones (centre) from the State Library of New South Wales, Australia and Dr White Head, Director of Resource centre from Swinburne University Melbourne campus during their visit to SAINS booth in conjunction with the Pustaka Knowledge Conference held from July 6-8, 2005 at Pustaka Negeri Sarawak.


... Mdm Tricia Bong (left) showcasing the ANGKASA Library Solutions to Assistant Minister of Tourism, YB Tuan Haji Hamden bin Haji Ahmad during his visit to SAINS booth after he officiated the Pustaka Knowledge Conference on July 6, 2005 at Pustaka Negeri Sarawak.

ICT SHARING SESSION ... (Picture right) Principal Assistant Director of ICTU, Puan Zahrah Othman sharing with the officers from Federal Agencies during the Talk on ICT Development & Progress in Sarawak on July 20, 2005 at Bangunan Sultan Iskandar. (Picture left) Officers from the Federal Agencies making time to attend the talk. The talk was co-organised by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), SAINS and ICTU.

BEST SHOW AWARD .. The Sarawak ICT Pavilion won the Best Show Award at the ASEAN Communications and Multimedia Expo and Forum 2005 (ACM2005) for outstanding booth show (design, concept and theme). The ACM2005 took place from September 5-9, 2005 at MIECC, Kuala Lumpur. ON DUTY IN MIRI ...

CITA `05 Exhibition

Our Miri staff Faizal Shebli (right) and Ricky (second right) taking part in the exhibition during SESCO Customer Day at Miri Boulevard on November 26, 2005.

VIRTUAL CONFERENCING ... (Picture top left) SAINS' David Yeo (right) briefing Datuk Patinggi Tan Sri Datuk Amar Dr George Chan (left) on Video Conferencing System at SAINS booth during the launching of the 4th International Conference on IT in Asia (CITA `05) on December 13, 2005 at Hilton Kuching. Looking on is the General Manager of SNT, Mr Teo Loon Tong (centre). (Picture top right) Lecturers from International Islamic University (UIA) who are also participants of the CITA `05, trying out the Video Conferencing System at SAINS booth during the exhibition.

Mesyuarat BBB & GLC

Sarawak ICT Week 2005

LOOSEN UP PEOPLE.... The State's Secretary, Datuk Amar Abdul Aziz Dato Haji Husain (centre) and the rest of the participants following the rhythm led by the Ta event was co-organised by the Chief Minister's Department (CMD) and SAINS held at Sematan Palm Beach Resort on September 4-5, 2005.

AT THE EXHIBITION ... Jennifer Jin Foh (right) showing the e-services in MyOneStopSarawak to interested visitors during the ICT Expo held at Kuching Civic Centre on September 22-25, 2005.

CAPTIVATED... Datuk Patinggi Tan Sri Datuk Amar Dr George Chan (seated second right) commented on the MyOneStopSarawak website during his visit to SAINS booth at the launching of the ICT Expo.

GRAND WINNER ... Mr Teo Tien Hiong (left) presenting the Grand Prize to the winner of the Grand Finale of the "Test Your ICT-Q" contest on September 25, 2005 at the ICT Expo.

BI ANNUAL ISSUE 2 - 2005 13







SAINS Data Centre

ICT Infrastructure Outsourcing

core function is to retain vital database information related to the decisionmaking of an organisation. SAINS Data Centre is built to meet the following ICT needs: · To retain and protect your data because we recognise each organisation's data is very crucial · To ensure your organisation can recover and recover fast in case of disaster occurrences · To minimise loss during business interruptions · To offer a lower cost of IT investment because a good Data Centre drives better computing resource utilisation and optimisation and your business can enjoy economies of scale An organisation with heavy business transactions and depends on ICT systems critical for their businesses may prefer dedicated hardware. They can provide their own server and/or data storage equipments but choose to use the facility at SAINS Data Centre to house their application or SAINS invest in the dedicated hardware to run the business applications. To date, SAINS Data Centre at Wisma Bapa Malaysia housed about 80 servers that run application systems used by the State Government offices and departments Statewide such as the Leave Management System (LMS), Sarawak Monitor for Development projects monitoring, e-Recruitment, PROACTS for filing and case tracking, Messaging (Email) and Directory services and many more.


lobalisation and the Internet revolution have changed the way many business organisations function; from the traditional world into a borderless and dynamic era thus reshaping the business requirements and needs. The impact has driven them to invest and leverage on Information and Communication Technology (ICT) in order to compete and survive. However, investment in ICT systems is costly. Hiring and retaining ICT professional team to manage the ICT systems is even more complex and expensive. Keeping pace with technology can be time-consuming and resource-intensive. On one hand, you have to keep your focus on your core business ­ your competitors won't be giving you a break! The solution would be to outsource your ICT systems to an establishment who has already built and invested in the facility and a complete ICT infrastructure to cater to your needs. SAINS Data Centre is the first of its kind in the State of Sarawak offering ICT infrastructure outsourcing services to meet the many ICT needs of the government and businesses in the State as a whole. The Data Centre is newly renovated and occupies the 3rd floor of Wisma Bapa Malaysia in Petra Jaya, Kuching. Another complementing Data Centre is located at SAINS branch office at Jalan Satok Office. With the expansion of the Wisma Bapa centre, it is anticipated that the facility would benefit the State Government and Sarawak as a whole.

Data Centre Executives on duty monitoring the security access

Data Centre ­ Our Line Of Services

Our ready pool of over 20 experienced service staff is dedicated to plan, organise, implement and deliver outsourced technology services within the requirements and needs of your organisations. SAINS Data Centre provides the following services:

Purpose of a Data Centre

Our SAINS Data Centre is a dedicated and highly secured area, served with a separate and redundant power source, precision air-conditioning system for environment control and highly sensitive fire protection system to house all the ICT resources such as application and database servers, reliable storage system storing business data or information, and data network communication equipments. In short, a Data Centre

Enterprise Server and Storage for Business Application SAINS Data Centre offers one-stop, end-to-end enterprise servers and storage that organisations can leverage to run their business applications. Our technology specialists can help you prepare your complete ICT infrastructure needs from multi-vendor hardware and storage technology to day-to-day running and maintenance. Round the clock monitoring aided with visualisation and performance management tools ensure non-disruptive service.

For organisation embarking on ebusiness at an affordable budget, shared hosting is recommended. The entire ICT infrastructure of hardware, software and network equipment is invested by SAINS, which are then shared among the customers. This will lower your cost of operation and still have the assurance that your data will be well protected.

Data Backup and Restoration Management This data protection service complements other services of the Data Centre to provide minimum business continuity service to the customer. The service provides either daily, weekly, monthly or yearly data backup for the customer at an affordable charge and to ensure that the organisation's business data is available for restoration in the event of disaster such as data corruption, human error, hardware failure or etc. The customer can also opt for additional set of tape media to be stored at another site.

Periodic restoration exercise can also be carried out with the presence of customer representative should the need arises.

24-hr Call Centre and Network Monitoring SAINS Data Centre is supported by a 24-hour Call Centre with dedicated personnel who are available to help organisations when the need arise. Network monitoring service is available in which a team of experts are on hand to watch and monitor the health of the network to warn of congestion or loss of transmission. Using a Network Monitoring Information System (NMIS), the network administrator can be notified immediately when a network line has gone passive and if necessary, the Call Centre personnel will inform the support team on the ground to inspect, repair and restore the network line, if required. Business Recovery and Continuity Data loss during disasters and system downtime resulting from hardware failure can potentially cause business losses in millions of dollars to any business organisation. Natural disaster such as earthquake, flood, fire or human sabotage such as data hacking, virus attacks, data deletion or system hardware/software failure are occurrences that can occur when we least expect them. This service reduces business interruptions, gets businesses back on their feet, all to minimise business loss during downtime.

SAINS Data Centre offers various types of services on how an organisation can recover their data losses and how fast they can have the business application up and running again. This service also ties in with the Data Backup and Restoration management service already mentioned.

For a faster recovery and business continuity, organisations are advised to implement an online or `near line' data backup process in which all their most current data is replicated immediately to a live fail-over server and they can recover at a minimum time gap of between minutes to hours. A much slower and less expensive method is to implement a stand-by server, with the identical business application installed, ready for use and data restoration can be carried out from the previous business days tape media during disaster. This recovery can take place within hours to days. Lastly, the cheapest method is providing a secure data storage area with environmental control for offsite tape media. The customers carry out the daily backup at their own location and send the second set to SAINS Data Centre for safekeeping. This final method helps organisations recover their business application in the time gap of between days to weeks depending on availability of hardware and the time taken to install the business application software, database software, restoring the data and verification of proper running conditions.

configure, operate, support and maintain those web-enabled solutions running on a myriad of platform and databases such as the Solaris, Microsoft, Oracle, Lotus Domino, Sybase, Java and open source platforms. This option offers you advanced application while maintaining a lower cost of operation, as we will undertake to manage the complexity of this function. SAINS has developed and hosted over a 100 business applications implemented in the State Government offices and departments. Some examples are the G2C e-government services such as Talikhidmat, PayBillsMalaysia, MyOneStopSarawak (, ANGKASA Online Library Catalogues of 12 libraries and resource centres in Sarawak and Sarawak Interactive Digital Road Atlas (SIDRA). In conclusion, the state-of-art Data Centre Infrastructure together with the comprehensive services are excellent business tools for any scale of business organisation to leverage on whenever planning to deploy the ICT as enabling tools for their business to compete globally in a dynamic business world. Our tried and tested ICT technologists, whose core job function is to be trained and to implement the latest cost effective technology, will design and scale your ICT infrastructure needs as your business grow. Our SAINS Data Centre provides ICT services that are affordable and hassle-free in managing ICT technological and operation issues. SAINS encourages the business organisations to take advantages of these services to drive their business competitively in this dynamic global business world.

BI ANNUAL ISSUE 2 - 2005 15

System and Desktop Management This service provides management of hardware and software updates for desktops and handles mass software distribution across the network for corporate use. For example, virus pattern updates or other software update can be monitored remotely from the Data Centre control room and the customer will be notified of any new updates that they need to download and install at their end. This service also monitors performance and fault management services for servers and databases at remote sites.

Business Application Development and Hosting Service This is an end-to-end service to cater for those who prefer to focus their core business and outsource the business applications development, maintenance and operation as well ICT infrastructure to SAINS. Our software expertise are on hand to develop, customise, install,







Multimedia Conferencing System

Making your virtual presence felt


watch videos while conferencing. This enhanced feature is essential and very practical in today's meetings in which immediate results or decision-making is needed. The next question users might ask is whether MCS is secure, seeing that it allows data, voice and images to be transferred across the ubiquitous shared IP network. The answer, MCS is definitely secure. MCS has a built-in security feature whereby the conference administrator can authenticate users and give permission for connection via this tool.

wo important meetings, two different locations; can you be at two different places at one time? Physically no, but with cutting-edge technology dawning on businesses in the present era, this constraint can now be solved.

More than just a video conference

The MCS unfolds the most comprehensive multimedia communication solutions by merging technologies into one-package that is set to change the way the world perceives video conferencing. The technologies incorporated into MCS are video conferencing, document conferencing, global or private chat, and live and on-demand video streaming. In a bundle, MCS integrates various media of communication such as audio, video, text, images, and multiple types of data. MCS is also H.323 compliance; meaning users are able to participate in the same conference even though they are using different videoconferencing applications. The system runs on a single carrier ­ Internet Protocol (IP). This feature

Enhancing your communication channel, the next generation video conferencing method ensures that even though you are not physically there, it is almost as if you were!

One of the many solutions offered by SAINS is the Multimedia Conferencing System (MCS); a solution that works by making your virtual presence felt where it counts the most. This solution is made possible through incorporated technologies with our partner Multimedia Research Lab Sdn Bhd (Mlabs).

enables MCS to run on any network types that support IP whether Local Area Network (LAN), existing corporate Wide Area Network (WAN) link or the Internet. This capability thus allows the many types of multimedia conferencing to take place such as desktop-to-desktop conference, boardroom-to-boardroom, and desktop-to-boardroom. By enabling multipoint-to-multipointto-multipoint conferencing as shown below, MCS ensures communication is carried to its maximum effectiveness regardless of geographical constraints. The multimedia conferencing therefore has evolved from merely offering point-to-point or point-to-multipoint conferencing. With MCS, not only can you hear and see and talk with each other, but you can also swap or transfer files, presentation slides, reports or

in mind. The MCS v.5 to be exact, is a product safely tested locally and proven a success with many customers such as University Malaysia Sarawak (Unimas), Hospital Universiti Kebangsaan Malaysia (UKM), Telekom Malaysia (COINS), and Multimedia Development Corporation among others. As it runs on existing networks, MCS gives zero additional infrastructure cost. MCS also requires only one conference server to manage all your conferencing needs, as opposed to the conventional expensive multipoint control unit (MCU). This has brought down the investment cost immensely and at the same time increases the effectiveness tremendously. Using the multicasting

transmission technology, MCS proves to be a bandwidth-friendly product even when the number of concurrent users increases. With the smart partnership of SAINS and Mlabs, more enhancements through research and development are expected to take place to cater to customers' needs. More and more companies are now adapting to the rapid growth of conferencing technology for critical business use, and more are now turning to the best solutions to ensure they receive the optimum services.

Why MCS?

MCS is 100% invented, designed and developed in Malaysia with the user

Mlabs-Microsoft sign partnership deal

Multipoint-to-multipoint-to-multipoint configuration


ecently on November 30, 2005, Mlabs signed a Memorandum of Understanding (MOU) with Microsoft for joint technology and marketing efforts. The signing ceremony took place at Mlabs office located at Technology Park Malaysia, Bukit Jalil in Kuala Lumpur and was witnessed via video conferencing by

our State Secretary, YB Datuk Amar Haji Abdul Aziz bin Dato Haji Husain at SAINS Head Office on Level 3, Wisma Bapa Malaysia. During the event, Datuk Amar who was clearly impressed with the system, commented that he hope more people in the State will be exposed and get

used to video conferencing as part of the norm and format of meeting especially with parties in West Malaysia. Upon congratulating both Mlabs and Microsoft on the new partnership deal, Datuk Amar also anticipated that the joint efforts would benefit all parties involved.

The screen projection of the MCS in progress showing Datuk Amar Abdul Aziz and Mr Teo (at left window) virtually witnessing the MOU signing (at right window).

Datuk Amar Abdul Aziz (left) and SAINS' CEO Mr Teo Tien Hiong conversing with the other party through the MCS









Fingerscan Attendance System

Helping HR Managers monitor staff attendance efficiently


iometrics, the science of identifying a person by unique body features such as fingerprint, iris and hand geometry, has emerged as a popular method of identification and authentication. Instead of carrying ID cards or remembering passwords, more and more people are relying on their fingers or irises to gain access to secure applications, enter buildings or initiate electronic transactions. Fingerprint recognition is currently the most popular approach because it is the least expensive and easiest to implement. As a result, many businesses are adopting fingerprint recognition. Fingerprint recognition not only enhanced security, it also reduces operation and support costs and its effectiveness will increase productivity.

FAS components and working solution

Fingerscan Attendance System (FAS), version 1, is the latest product that incorporates fingerprint recognition technology to be rolled out from SAINS newly formed, Applied Research & Development (R&D) section. FAS can be used as a standalone or networked staff attendance management solution. FAS was designed and built to replace the ineffective punch card and logbook systems widely used in private and public sectors today. FAS employs an innovative mix of IT and multimedia services to deliver an interactive user experience and help HR Managers monitor staff attendance efficiently. The solution consists of 4 major components, namely the FAS Kiosk, FAS Server, FAS Enrol and the FAS Web Reporting Application, as shown in the diagram above. The FAS Kiosk can

be a stylish, multimedia kiosk placed usually at the client's office reception area for staff check-in and checkout. The check-in/checkout process is extremely simple and takes up less than 2 seconds per user. Upon identification, the individual's identity is recorded along with the timestamp. Biometric technology ensures that the individual logged is the actual person enrolled in the system thus "Buddy punching" is a thing of the past. The FAS Server stores user information and fingerprint data centrally. The server interacts with multiple kiosks and performs the actual fingerprint verification. FAS Enrol allows the Human Resource (HR) manager to perform a simple 3-step enrolment process to register staff into the system. The software can integrates with a digital camera to capture the photo of the person being enrolled as well.

Meanwhile, the FAS Web Reporting Application is a real-time tool that allows individual users to view their personal attendance records and managers to generate attendance reports, through a universal web interface. A staff that is late for work, for example, can access the web application from a web browser to key in remarks next to his/her attendance record. This remark will then be seen by the HR Manager and processed accordingly.

Some customers may already have HR systems for leave and payroll in place. In such cases, FAS can still be used to collect staff attendance records. The records can then be exported into the HR system for further processing.

FAS and the HR FAS is ideal for medium to large enterprises with a staff population of 100 to 1000 people. Instead of relying on punch cards or logbooks, clients can use FAS to increase the effectiveness of their HR departments and improve attendance.

Future enhancement and improvement works More intuitive features and useful reports will be added to the web reporting application. SAINS is also considering linking FAS to existing door access mechanisms. By integrating FAS with door access mechanism one can do away with using card for access and at the same time capture staff attendance more effectively.

There is also potential in the market for PC-based kiosk solutions. Customers can choose or custom-made the look of their kiosk in future versions of FAS. Technology-wise, an IP-based kiosk platform would enable continuous innovative works and informative features to be incorporated for a more improved user experience. One such innovation will be the capability of the kiosk to subscribe to Really Simple Syndication

(RSS) to retrieve and display real-time news headlines from the Web such as from BBC, CNET, Yahoo News and etc. An improved source of communication channel would involve using the kiosk platform to deliver localised, directed advertisement contents along with corporate news and announcements. Thus, we truly envision the kiosk as the `water cooler' of the IT-savvy Corporation, where `water cooler conversations' are literally triggered by information at the users' fingertips.

FAS is operable with just one system administrator and requires little maintenance.

The reports generated by FAS are especially useful for monitoring staff behaviour and can be used as an added component to measure staff performance.

Staff monthly attendance report generated from FAS









Online Job Application

Utilising eRecruitment at the State Agencies level

objective was to meet up with users from various State government agencies to discuss enhancement in the eRecruitment system and to address various other issues with regards to the system. The Secretary of PSC, Tuan Haji Sulaiman bin Narawi said in his speech, "We have received tremendous response from the government agencies in the State, and also public users of the eRecruitment system. While some are encouraging feedbacks, there are also some setbacks especially in the rural areas. While we would wish to fully implement the eRecruitment system in place of the SPA forms and OMR forms, we are still considerate to those who have facility problems and those who are still unsure of the system." Jabatan Kehakiman Syariah Sarawak, and Jabatan Agama Islam Sarawak. The Chief Executive Officer of SAINS, Mr. Teo Tien Hiong in his welcoming speech, said that the eRecruitment system would continue to be improved and enhanced to offer better services to its users and also to the public. He added that the workshop was held not only to discuss the features and benefits of the system, but also to address the best practices among the State government agencies. The eRecruitment system is fully developed and supported by SAINS. Designated users from the various State government agencies, after obtaining approval from PSC, would be given access to the system to receive and process applications for their own job advertisements using the online format.

Sarawak ICT Week 2005

To Get IT or Not to Get it...

education on the usage and deployment of IT is very important particularly with the rapid growth of information technology worldwide. "We do not want to be left behind when the whole world is moving forward. Therefore, we do not have much of a choice but to `Get IT' in order for us to be at par with the other players," he added. With the theme and logo in place, Encik William hopes that the event would help to equip the society with the knowledge and information needed for overall future development. "Thorough understanding of the concept is important in order to understand IT. It is just like buying a camera and in order to take quality photos, one must understand its features and functions," he explained.


he Sarawak State government agencies are urged to fully utilise the eRecruitment system in support of the government's vision to be fully Electronic Government (EG) by 2008. As its name applies, the eRecruitment system is an online job application for job openings in the State Government's various agencies and departments. For the general public, this system offers an efficient and convenient way of applying for job with the government. For the State agencies, this system provides an effective, transparent and systematic recruitment tool for HR officers searching for qualified candidates to fill in the available posts. The Director of Information Communication Technology Unit (ICTU) of the Chief Minister's Department, Encik William Patrick Nyigor revealed that one important objective of the 9th Malaysia Plan (9MP) is to leverage on ICT to achieve a k-society. The eRecruitment system is part of the action plans already on the way. "Since its launch in 2003, the eRecruitment usage has gradually picked up among the new generations of job applicants and noticeably, the number of public users are increasing. ICTU has been progressive in assisting many government agencies to start using ICT in their work management and processes. We will continue giving them our support, providing the agencies also take the initiative to utilise the systems provided," said William Nyigor. Speaking at the eRecruitment User Workshop held at a leading hotel in Kuching on July 18, 2005, William Nyigor mentioned that the various issues regarding the online recruitment system should not be a hindrance for them to fully utilise it. Instead, the concerns should be forwarded to the right parties to enable future enhancements that would help to improve the system. Public Service Commission of Sarawak (PSC) jointly organised the half-day workshop together with SAINS. The


n awareness program on Information Communications Technology (ICT) was of the top most agenda during the recent ICT Week held in Kuching from September 19-25, 2005. The event was also held in conjunction with the National ICT Month in Malaysia. "This year saw more events taking place compared to last year," the Director of ICT Unit, Encik William Patrick Nyigor commented in an interview. The event was jointly organised by ICT Unit of the Chief Minister's Department and Faradale Media (M) Sdn Bhd. Among the program highlights held consecutively during the ICT Week were a Public ICT Conference, a State Public Service ICT Conference, and State Government Agencies and Governmentlinked Websites and Webmaster of the Year Award Presentations. A three-day ICT Expo was also held at Kuching Civic Centre.

Since its launch in 2003, the eRecruitment system has recorded tremendous utilisations among the public. The owner of the system, Public Service Commission of Sarawak (PSC) recorded that as of July 2005, registered users of the system are 38,504. From 2003 until May 15, 2005, PSC has received a total of 67,663 online applications for various posts in the State Government agencies Attentive participants at the eRecruitment workshop and departments. The number of registered users is increasing everyday Tuan Haji Sulaiman however was optimistic as new vacancies open in various that these problems would be solved soon, Government agencies and departments. and that the right parties responsible would be able to change the mindset of public Through the workshop, PSC has identified users to use the eRecruitment system. certain areas of the system that needed amendment to accommodate the various A total of 12 government agencies needs of the State Agencies in order to attended the workshop. Their respective make better use of the system directly. representatives are users who make use Some requirements differ from one type of the eRecruitment system to recruit, of agency to another. That being said, shortlist and interview applicants for job PSC will work closely with ICTU and openings at their respective agencies. SAINS in executing the changes, which is They were PSC, Public Works Department, scheduled for 2006. Drainage and Irrigation Department, Human Resource Management Unit Applications for jobs through eRecruitof the Chief Minister's Department, ment can be made via the website State Welfare Department, State, or via Attorney General Office, State Treasury The Department, Ministry of Environment public can still continue to submit their job and Public Health, Land and Survey applications by filling in the "Borang SPA Department, Kuching Water Board, Negeri 2" which is sold at RM3 per set.

The K-Community Concept The State Government has outlined a 3-thrust strategy of K-Community:

1. K-Society (Benefiting the Rakyat in the State IT programmes) 2. EG (Full Electronic Government vision of Sarawak by the year 2008) 3. K-Economy (Online Billings, e-Commerce, e-Banking etc.)

K-Society: In today's scenario, knowledge is the key factor in the development of a country. Speed and efficiency are the names of the game. Acquiring knowledge is important not only to the community leaders but also people from all walks of life. A knowledgeable society will bear a progressive and complex community, able to take up any challenge that lies ahead.

The application of IT in our daily lives has revolutionised our way of thinking and doing things. The Rakyat must take this opportunity in order to stay in tune with this new technological advancement by equipping themselves with the necessary skills and knowledge. Talking about the world without boundaries, access to information is no doubt within our reach now. Our daily tasks and chores are also conveniently handled through the usage of IT. Take PayBills Malaysia for example which was developed by SAINS and maintained by its subsidiary SNT three years ago, no longer do we have deal with all the unnecessary hassles of paying for our bills. With PayBills Malaysia, ease of access and convenience of your bills payment process are now made available online.

"Get IT" Concept The theme for this year's ICT Week is "Get IT", with emphasis centred on the integral parts that ICT plays and will play in our everyday lives. Encik William explained that public awareness and

YAB Pehin Seri Dr. Haji Abdul Taib Mahmud (centre) launching the Sarawak ICT Week. Also seen are Datuk Patinggi Tan Sri Datuk Amar Dr. George Chan (second left), Datuk Patinggi Tan Sri Alfred Jabu (left), Datuk Amar Haji Abdul Aziz bin Datuk Hj. Husain (right), and Datuk Michael Manyin.







E-Government: The State government through SAINS has embarked on a bold and daring mission to equip the State Civil Service with ICT into the Government's dayto-day operations. It is through our Chief Minister, YAB Pehin Seri Haji (Dr.) Abdul Taib Mahmud's vision that has led to the formation of Electronic Government (EG) concept leading to the realisation of a "Paperless Office."

Since the creation of SarawakNet - the State Government Network in 1997 - it has managed to connect local authorities into the SarawakNet network. Consequently, in 1999, the introduction of Electronic Bill Payment and Presentment (EBPP) has enable the state government bills and payments received made available online. It is hoped that by the year 2008 the state will achieve its full EG status. During the opening ceremony on September 20, 2005 at Kuching Hilton, Sarawak's Chief Minister, YAB Pehin Seri Dr. Haji Abdul Taib Mahmud

was pleased to note that Sarawak is progressing along steadily in its pursuit of k-Community endeavours and he is confident that Sarawak will be well underway into the Post Industrial era by the year 2020. He further reminded those present of the importance of IT in shaping Sarawak's public service to its present stature. With IT he said the state government is able to serve the public better and more efficiently. He cited the example of the Land and Survey Department, the major user of IT applications in surveying and mapping works, has benefited the people of Sarawak in general. "Today, there are more than 1 million hectares of land being given land titles," he added. However, he warned that if the balance of development is left unchecked, this will pose a threat to the concept of k-Community, mass rural-urban migration and lack of basic amenities such as electricity would deprive rural community of acquiring knowledge.

K-Economy: In every country, a healthy state of economic returns is the determining factor in the rapid development of the state. The more revenue generated the more prosperous the state.

Now we see more and more private organisations (big or small) are taking up IT seriously. Transactions are becoming mobile and so is the money circulated. IT makes business easy, simpler and precise. Precision is the word to aptly describe the world of fast lane economic activities.

ICT Expo

Numerous programs were organised in conjunction with the ICT Week 2005, a State Government Website Competition and Best Webmaster Award were also held. The ICT week made its grand finale with a 3-day ICT EXPO on 25 September 2005 at Kuching Civic Centre.

(L-R) SAINS staff Nadia Suhaili, Dinah Samuel, Atika Abang, Jennifer Jin Foh, and Yung Lac taking a break from duty at the ICT Expo to pose for a snapshot with the CEO, Mr Teo Tien Hiong




WINNER OF BEST FEEDBACK SAINS' Chief Executive Office, Mr Teo Tien Hiong

(second left) presenting a gift to Madam Anna Richard (second right) from Kuching Water Board for winning the 2005 six-monthly Best Application Feedback From Customers. The Application Feedback is featured in SarawakNet, Jendela IT and various SAINS Application Software Systems. Madam Anna is picked as the winner for her constructive feedback on HRLeave System in which she suggests for the system to have the choice of more than one i.e. multiple levels of reporting structure. She also suggests that the system should have a Leave Scheduling facility especially during festive seasons for better overall staff leave management. Also present during the gift presentation at SAINS Jalan Uplands Office is Head of SAINS Post-Project and Customer Care Section, Madam Jong Ann Chee (left). Madam Anna is accompanied by her husband, Mr Noel Changgai Bucking (right) who is also the Principal Assistant Director with the State Planning Unit.

Your Feedback is important to us!

To ensure that we continuously provide good services to our customers, SAINS welcome your feedback/comment/suggestion.


Personal Details:

Name: I/C No: Address: Tel (H): (O) (HP) Email Sex: F M


The best feedback/suggestion submitted before the next issue will be awarded a surprise announced in our next issue of Jendela IT. Send to:

gift. The winner will be

Application Support Unit, SAINS 3rd Floor, Wisma Bapa Malaysia, Petra Jaya 93502, Kuching, Sarawak Or Fax: 082-444211 Or Email: [email protected]

· you may submit online via · you may submit more than one feedback form · you may attach separate page if needed Please tick the following: I would like to: be included in your JIT mailing list know more about SAINS services attend demonstration on SAINS products. Name specific product (if any) For office use:



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