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SAP Productivity PAK

Productivity PAK

Consulting, SAP Hong Kong Mary Lau ­ Education Senior Consultant

CHALLENGE : PROJECT DOCUMENTATION

Challenges: - Documentation time - Documentation quality (Consistency & Standard) End user - Knowledge management training

manual Testing script Configuration Key user training doc

User Manual Operation procedure Continuous Knowledge management

Business Process Procedure

User Manual User Manual

CHALLENGE 1 : TECHNOLOGY COMPLEXITY

Source: META Group

CHALLENGE 2 : KNOWLEDGE RETENTION

Organization Knowledge Transfer & Retention is critical to the customer company´s mission Studies have shown that the business impact (ROI) of SAP solutions is predominantly driven by end user productivity User performance cannot exclusively be managed by formal education activities (classroom training) as it will be too costly & too disruptive

Change the Traditional Documentation Approach !

Business Process Procedures (BPPs)

1. Manual, independent processes

System Configuration End-User Procedure Others

Simulations User Manuals Configuration FAQs Tips and Tricks Training Document Testing Documents Lessons Learned Policies

Business Process

Tips and Tricks

Flows eLearning Content Business Procedures

2. Disorganized Training Documentation Environment

Forms

Our New Direction

The Direction:

Cost Effective Complete Solution built into the actual application Easy-To-use & always available around the clock Easy Exactly describing your business environment

Finally able to harness the training provided to your staff, retained that knowledge and amplify them into benefits for the organization profitability

CHANGE

SAP Knowledge Approach ­ SINGLE SOURCE

Plan

Design

Develop

Deliver

Train

Support

Improve

SAP Productivity Pak Document

BPPs

Testing

Procedures & Exercises

Simulations

Online Help

SAP Productivity Pak

SAP PRODUCTIVITY PAK

SAP Productivity Pak

A complete RAPID solution to Create, Organize, Distribute, Access & Maintain business, process, and performance support information

Run the SAP transaction

Capture the transaction procedure ­ menu path, steps, field entries, screen capture ­ automatically!

Publish the procedure directly to online help. When end users ask for help, a context-sensitive link from SAP delivers the procedure to their desktops in various format such as HTML, PDF, PPT & etc

SAP Knowledge Approach ­ COMMUNICATIONS

SPP allows

COMMUNICATIONS It helps authors and users by:

Create, edit and manage content

SAP PRODUCTIVITY PAK

Publish content to a website and provide online help Collaborate within the authoring team to review and share information Receive feedback from users Deliver content personalization features such as subscriptions and favorites to authors and end users.

FINALLY : Your Ultimate Knowledge Ecosystem

Project Team Materials

Business Systems

Automated Capture

·Configuration ·Test Documents ·BPPs

End User Materials

SAP PRODUCTIVITY PAK

·Cue Cards ·Work Instructions ·Classroom Exercises ·Simulations Performance Support Materials

Corporate Business Knowledge

·Policies ·FAQs ·Process flows ·Concepts ·Forms ·Tips & Tricks

SAP Productivity Pak - Benefits

Benefits for YOU

Provides significant savings in documentation costs (up to 50%) Reduces timelines for project documentation Reduces support web site design and development costs Reduces help desk support costs

Benefits for Project Team

Simplifies distribution of latest information Produces consistent, high-quality output Simplifies document maintenance

Benefits for End Users

Faster acceptance of system More productivity Prevent Knowledge Degrading Ease of On-Job-Training Less stress with new implementation of new systems

SAP

Be Empowered with SAP Productivity Pak

DEMO SESSION

Information

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