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A Free Service to Cox Internet Customers

Beginners' Kaffee Klatch Presented by Bill Wilkinson June 12, 2010

The McAfee Security Suite available at no extra cost to Cox Internet customers offers customers protection with these features: Anti-Virus: Blocks and removes viruses and even stops them before they ever get to your PC Anti-Spyware: Blocks spyware and removes existing spyware before it installs on your computer Anti-Phishing via SiteAdvisor: When browsing, a small button in the browser toolbar changes color based on the SiteAdvisor safety results. When searching with popular search engines like Google, Yahoo!, MSN, AOL or, SiteAdvisor safety ratings appear next to search results Firewall: Intelligent firewall protection monitors your Internet traffic and alerts you of suspicious applications Identity Protection: Ability to monitor your outgoing Internet traffic and ask permission before personal information -- including PINs, bank accounts, SSNs and family names -- are sent from your PC

How to Activate and Install the McAfee Security Suite

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Before you install the McAfee Security Suite, uninstall any existing security program that is on your computer. Launch the Las Vegas Cox home page ( Click the Internet Tools link located under the MY ACCOUNT section of the navigation bar. The Sign in box for your account will be displayed. Enter your primary Username and Password in the corresponding text fields. Click the Signin button. In the next window, click on Internet in the Services column. In the next window, click on Manage Cox Security Suite under Account Management. In the next window, click on Manage Your Cox Security Suite. In the next window, click Download.

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In the next window, scroll down to the end of the page and click I Agree. In the next window, click Download again. In the next window, click Run. In the next window, click Run again. In the next window, click Yes. In the next window, click Next. The download process will take several minutes. Be patient. In the next window, click Next. Finally, click Finish. Your security suite is now installed. A red "M" will appear in the notification area in the lower right corner of the desktop screen. In addition, a shortcut icon will be placed on your desktop.

Technical Support You can get technical support 24/7 from the Cox-branded McAfee support site. You can access the site by clicking the Cox Security Suite Support link on the McAfee Security Center, or by visiting The Cox Security Suite powered by McAfee support site offers three levels of technical support: McAfee Virtual Technician - is a download that scans your computer for any errors or issues preventing optimal performance from McAfee. McAfee Knowledge Center with FAQs and search - allows you to review the most frequently asked questions and search for answers to common questions. McAfee Chat and Email - allows you to chat online with a technical support agent who will work with you to diagnose and resolve your issue, or you can send an email to a technical support agent who will work with you to diagnose and resolve your issue. Note: After accessing these tools, if your issue is still not resolved, telephone 1-888-556-0959 for additional technical assistance. You will be connected to a real person!

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