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JAMES MICHAEL WILLIAMSON

[email protected] - 503.784.1031

Jim Williamson leverages his knowledge in business practices with in-depth functional and

technical abilities. An expert in Oracle Applications and other relational databases, Jim has been functional lead, technical lead or a combination therein on eight successful ERP/CRM implementations of Oracle Applications. Fifteen years experience with relational databases and ERP software and more than ten years experience with Oracle applications and development toolsets have rendered him a vital asset on Oracle projects of all sizes. Jim's past experience includes management of and participation on teams that performed tasks such as configuration, design, custom development, implementation, conversion and debugging of Oracle's Distribution, Manufacturing and CRM modules. Taking a "hands-on" approach to projects, Jim also has a strong technical understanding of Oracle distribution, CRM and manufacturing suites of Oracle applications. All knowledge of these applications is on the most current release of Oracle 11i applications. He has implemented many large 11i ERPs over past ten years and was involved in every stage of these projects with functional, technical and leadership roles. His history with Oracle 11i began with a full suite of applications in distribution and manufacturing on version 11.5.3 and has recently completed several CRM projects on 11.5.10.2+. Jim holds a BA in Business Administration from Mississippi State University and has completed over 10+ Oracle Applications Functional and Technical training classes.

FUNCTIONAL STRENGTHS

CRM

As Functional Lead or Project Manager, configured and implemented the following Oracle 11i modules: Oracle CRM Foundation (Tasks, Business Rules/Events, Escalations Assignment Mgr., Calendar, Relationship Plans, Dashboard, Contact Center), Teleservice, Universal Work Queue, Knowledge Management, iSupport, TCA Architecture, Sales Logix Oracle Upgrade. Maintains familiarity with the following 11i modules: Sales, Telesales, Marketing, Service Contracts, Customers Online, Spares Management, Depot Repair.

DISTRIBUTION / FINANCIALS / MANUFACTURING

As Functional Lead or Project Manager, configured and implemented the following 11i modules: Order Management, Shipping Execution, Advanced Pricing, Inventory, A/R. Maintains familiarity with the following 11i modules: BOM, WIP, Purchasing, GL, A/P, iReceivables and iStore 11i modules.

AOL / FOUNDATION

As Functional Lead or Project Manager, configured and implemented the following 11i modules: System Administration, Application Object Library, Multi-Org, Workflow Administrator, Self Service System Administrator, Universal Work Queue Work Site Administrator.

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TECHNICAL ABILITIES

TOOLS AND DATABASE

Oracle RDBMS 7, 8, 8i, 9i and 10g, Expert Developer 2000 suite including Forms 4.5, 6i and 9i, Expert PL/SQL, SQL*Loader, SQL*Plus (SQL Navigator, Toad etc.), Unix shell script, XML / HTML development, Oracle Workflow.

INTERFACES, APIs, TECHNICAL LEADERSHIP

Developed hundreds of Oracle interfaces and APIs for numerous customers over ten year Span, As Technical Lead, completed four successful ERP's (full life cycles were nine months, two years, six months, one and one-half years), Directed data conversion on many large and small ERP's (full life cycle).

ORACLE EDUCATION

Oracle Order Management, Oracle Order Entry, Oracle Service, Oracle Workflow, Oracle Inventory, Oracle Multi-Org, Oracle Reports, Oracle Forms 4.5, 6i and 9i, Oracle Application Coding Standards, Oracle OAUG

EXPERIENCE

ORACLE APPLICATIONS CONSULTING 2003 ­ Present Client: The Cobalt Group

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Developed full life-cycle Project Plan for the project which includes implementation of the following modules: Oracle Teleservice, Knowledge Management, iSupport, Telesales, Sales, Incentive Compensation, CRM Foundation and Universal Work Queue. Functional Lead for Oracle Teleservice, Universal Work Queue, Knowledge Management, CRM Foundation and iSupport; duties included Requirements, Configuration, Gaps, Solution Development and Technical Specifications. Project was upgrade from existing Sales Logix environment. Also supported consultants implementing Oracle Sales, Telesales and Incentive Compensation.

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Client: Romac Industries

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Configured, developed and implemented Advanced Pricing Solution for client using custom qualifiers.

Client: ADP Dealer Services

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Designed Oracle Applications 11i solution supporting the Depot Repair operations. Modules included Oracle Teleservice, Depot Repair, Spares Management, Inventory, BOM, WIP, Order Management, Field Service and interfaces to existing Clarify system.

Client: ESCO Corporation

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Developed curriculum and conducted numerous Oracle 11i training classes for technical and functional teams in preparation for Oracle 11i implementation. Classes include: Oracle Order Management, Shipping Execution, Web PL/SQL, Workflow, Discoverer and Balanced Scorecard. Assisted in implementation of Vertex Tax integration to existing Oracle system.

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Client: Qlogic Corporation

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Developed and designed integrated Optio Reporting solution for Oracle Applications 11i.

COMPUTER SCIENCES CORPORATION Staff Manager / Managing Principal Consultant 2002 - 2003 Client: Xerox Corporation

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Technical Expert of the project; duties included hands-on development of numerous extensions and subsystems for Xerox, utilizing Forms 6i, PL/SQL, Custom PLL, Reports, Workflow and Unix Shell scripting. Service Lead ­ Developed Documentation and Project Plan for the interfacing of thirdparty application Metrix OpenUptime to Oracle 11i. This application integrates heavily with the applications real time and via interfaces and API's. BSA ­ Acted as stand in BSA for Pre and Post go live of Oracle Applications 11i. Duties included fielding functional questions from the team, configuration and miscellaneous troubleshooting of the applications.

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ECS INTEGRATED TECHNOLOGY SOLUTIONS, LLC Managing Principal 1998 - 2002 Client: Hines Horticulture; Irvine, California

Order Management/Distribution Lead and Technical Lead for implementation of Release 11i Oracle Applications.

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Management of data conversion team responsible for the successful conversion of items, categories and catalogs, item cost, BOMs, routings, forecast, sales orders, invoices, customers, price lists, discounts (modifiers/qualifiers), vendors, Oracle projects, work orders and inventory balance on hand. Management of 11i implementation of order management and Oracle shipping including both functional and technical aspects. Project planning, team meetings, status reporting and management / direction of development team. Developed custom workflow extensions for account generator and order management 11i order and line workflows as well as several interfaces using PL/SQL APIs. Mentoring, training and knowledge transfer for ECS and client staff in areas of Forms 4.5 and 6i development, PL/SQL, interfaces and AOL.

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Client: TRM Corporation; Portland, Oregon

Functional Lead for service, customer care/call center and a custom billing engine integrated with Oracle contracts and AR. Technical Lead for entire project. Managed all aspects of technical activities including requirements analysis, solution design, specifications, development and post production support. In addition:

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Project planning, team meetings, status reporting and management/direction of development team. Mentoring, training and knowledge transfer to TRM development staff. Development of custom billing engine, interfaces/API's and several workflows. sales compensation interface, service

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Business process mapping, documentation and functional oversight for the successful implementation of customer care and service modules.

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Client: Bear Creek Gardens; Medford, Oregon

Functional lead for order entry and departure-based shipping release 11. Technical lead for many customizations including volume-based pricing, substitution workbench (for automated sales order substitutions), data conversion, workflow /account generator modifications. Managed all aspects of business process reengineering, configuration and conversion of both modules, which includes:

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Successful implementation of order entry including post production support. Documentation of requirements, current and future business processes, configuration, solution design and custom development specifications. Development and management of several subsystems and data conversions utilizing Forms 4.5, PL/ SQL, SQL*Loader, Reports 2.5 and Oracle Interfaces/APIs.

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ESCO CORPORATION Senior Oracle Applications 1996 - 1998

Functional and technical lead of Oracle's order entry and multi-org modules for the European operations including France, Belgium, Germany and United Kingdom. Managed all aspects of business process reengineering, configuration and conversion of both modules which includes:

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Business process development to support multiple languages, multiple currencies, best business practices and overall customer satisfaction. Conversion of Oracle's sales orders, price lists, customer item cross-references and multi lingual descriptions for inventory items, accounts receivable invoices, debit memos and credit memos. Configuration of Oracle's multi-org to support six sets of books. IT lead for the successful implementation of Oracle's order entry and web customer modules in United States and Canada. Managed IT aspects of the implementation of both modules which includes: Custom forms development using Forms 4.5 to provide fast and accurate sales oriented information and availability of inventory. Development of numerous reports using Reports 2.5 and SQL*Plus. Executive sales reporting subsystem for bookings and invoicing data. Extensions to Oracle's web customer module, which include inquiry and order entry capabilities. Customization involved utilization of Oracle's PL/SQL Cartridge and the HTP packages provided by Oracle. Custom data warehouse for order entry. Conducted end user training on order entry as configured for ESCO Corporation.

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BORAL BRICKS Senior Business Analyst / Programmer 1995 ­ 1996

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Developed and implemented an EIS reporting system utilizing a data warehouse consisting primarily of sales, inventory and forecast data.

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Project leader in the upgrade and conversion from DataFlex distributed technology to a Client/Server Btrieve solution for a database utilized by more than 250 users at 47 locations nationwide. Provided Production Support and troubleshooting for Order Entry, Production Scheduling and Inventory applications.

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HORIZON SOFTWARE INTERNATIONAL Business Management and Application Developer 1993-1995

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Involved in startup and growth of company. Was involved in the full development cycle on numerous software projects from system design to programming, management, installation, and technical support. Projects have included: Horizons TRACKER system designed and implemented for State Farm Insurance Agency. USDA Child Nutrition system. Rapid File Bankruptcy software, which enabled attorneys to quickly and efficiently file court approved bankruptcy petitions. Pro-Mailer package for small business mailings. Horizon's Security and Administrative Package for public schools which consisted of inventory, purchasing, personnel management, school security and property and asset management.

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Consulted with CATCO - Computer Aided Training Corporation, providing hardware and software recommendations, custom development and documentation for software used to monitor nuclear power plants. Cofounder and Former President of DataFlex Users Group of Atlanta, Georgia.

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BUSINESS EXPERIENCE

Sales / Operations Manager 1992 - 1993

Service and Operations Manager for large mail order artist supply company (WASCO). Was also heavily involved in data processing and programming after the first year and began training with several "in house" DataFlex programmers to support "in-house" ERP system. Projects and Duties include:

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Managed Manufacturing and Customer Service Operations. Managed software system, which handles invoicing, scheduling and many direct mail functions. Managed development of retail/point of sale "turn key" package for Monroe Health and Fitness. Administered DataFlex RDBMS and custom distribution and manufacturing application. Network administrator for Novell network.

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