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Single Positions and Job Descriptions

Title Accountant

Function Accounting

Accounting Clerk

Accounting

Accounts Payable Manager

Accounting

Accounts Payable Supervisor

Accounting

Accounts Payable/Receivable Manager

Accounting

Accounts Receivable Manager

Accounting

Accounts Receivable Supervisor Bookkeeper

Accounting

Accounting

Cashier

Accounting

Cashiering Supervisor

Accounting

Position Description Prepares income and balance sheet statements, consolidated statements, and various other accounting statements and reports. Analyzes financial reports and records, making recommendations relative to the accounting of reserves, assets, and expenditures. Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Conducts special studies and develops or recommends accounting methods and procedures. Instructs or assigns work to bookkeepers and accounting clerks engaged in general accounting activities. Coordinates accounting matters with other departments, locations and divisions. Utilizes computer to input, retrieve or display accounting information. Performs a variety of routine and some nonroutine clerical/accounting functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable or related financial area. Reconciles bank accounts, posts information and balances general or subsidiary ledgers, processes payments and compiles segments of monthly closings, annual reports, etc. Contacts other departments and/or outside agencies to resolve problems. Plans, schedules, and directs work of the accounts payable unit within the established accounting policies of the organization. Monitors records of amounts owed and ensures prompt payment of invoices featuring discounts advantageous to the organization. Oversees the processing and verification of invoices, coding of expenses, preparation of vouchers, and issuance of checks for payment. Reviews accounts payable register and other related accounting reports. Recommends changes in methods or procedures to improve the efficiency of the accounts payable unit. Supervises accounts payable processes, including maintaining records of amounts owed, verifying invoices, computing discounts, coding expenses, preparing vouchers, and issuing checks for payment. Prepares accounts payable register and other related reports. This position has dual responsibility for the accounts payable AND accounts receivable functions. Plans, schedules, and directs work of the accounts payable and accounts receivable units within the established accounting policies of the organization. Monitors records of amounts owed and ensures prompt payment of invoices featuring discounts advantageous to the organization. Oversees the processing and verification of invoices, coding of expenses, preparation of vouchers, and issuance of checks for payment. Reviews accounts payable register and other related accounting reports. Monitors accounts receivable processes, calculations and records, including cash receipts, claims, overdue invoices, interest charges, refunds, and related items. Prepares periodic and special reports. Recommends changes in methods or procedures to improve the efficiency of the accounts payable and accounts receivable units. Plans, schedules, and directs work of the accounts receivable unit within the established accounting policies of the organization. Monitors accounts receivable processes, calculations and records, including cash receipts, claims, overdue invoices, interest charges, refunds, and related items. Prepares periodic and special reports. Recommends changes in methods or procedures to increase the efficiency of the accounts receivable unit. Supervises the maintenance of accounts receivable records, including keeping account of cash receipts, claims and overdue invoices. Computes and records interest charges, refunds and similar items. Prepares account statements. Maintains a complete and systematic set of records of business transactions. Balances general or subsidiary ledgers and prepares reports to show receipts, expenditures, accounts receivable and payable, and various other items pertinent to the operation of a business. Performs a variety of clerical duties to receive and disburse cash from and to customers and employees. Duties may include several of the following: counts money, issues change, posts transactions, cashes checks, prepares deposit slips, balances accounts or register receipts, operates a register or scanner to capture product and price information, determines sales tax, operates a credit/debit card reader. Supervises employees who perform a variety of clerical duties to receive and

Single Positions and Job Descriptions

Cost Accountant

Accounting

Cost Accounting Manager Cost Accounting Supervisor

Accounting Accounting

Financial Reporting Manager

Accounting

Financial Reporting Supervisor

Accounting

disburse cash from and to customers and employees. Oversees posting of transactions, counting of money, issuing of change, check cashing, preparation of deposit slips, and account balancing. Analyzes cost records to ascertain distribution of costs for various divisions of management and production. Classifies labor, material and overhead costs to compute the unit cost of product or service. Records cost data for use by management in controlling expenditures. Conducts and analyzes audits of costs and prepares reports. Determines and installs cost accounting methods and procedures. Analyzes actual costs versus standard costs and prepares reports of variances. Computes cost value of work in process for inventory purposes. Compiles cost data for preparation of operating budgets. Prepares estimates of new or proposed product costs. Instructs or assigns work to cost clerks and accounting clerks engaged in cost or general accounting activities. Plans and directs the implementation of cost control methods and cost accounting activities. Directs and interprets cost audits. Supervises the compilation of periodic and special statements on unit cost for products and services on a job or project. Investigates costs that appear inconsistent with previous experience. Coordinates cost work prior to taking annual physical inventory. Prepares appropriate cost accounting and operating reports. Manages the function responsible for the preparation and distribution of periodic financial statements for users other than those directly employed by the organization. Ensures that all reports and disclosures comply with applicable governmental regulations, professional standards, and organizational policies. Supervises employees engaged in the preparation and distribution of periodic financial statements for users other than those directly employed by the organization. Ensures that all reports and disclosures comply with applicable governmental regulations, professional standards, and organizational policies. Supervises employees who post and balance books of account, such as cash book, general journal, sales book, purchase register, and general and subsidiary ledgers. Supervises the preparation of balance sheets and profit and loss statements, coding of invoices and vouchers with proper account distribution, compilation of data for preparation of regularly scheduled and special accounting reports, analyses and statements. Manages general accounting functions and the preparation of reports and statistics reflecting earnings, profits, cash balances, and other financial results. Formulates and administers approved accounting practices throughout the organization to ensure that financial and operating reports accurately reflect the condition of the business and provide reliable information necessary to control operations. Receives orders for material or merchandise and supervises the preparation of orders, price estimates and quotations for customers. Supervises the approval and record-keeping process. Supervises the preparation of customer statements, bills and invoices; obtaining information from purchase orders, sales and charge slips, and calculating amounts; and verification of billing with accounts receivable ledger and records of billing volume. Administers and interprets accounting policies applicable to the plant. Manages plant accounting and the compilation and analysis of production reports and statistical statements. Devises and installs accounting systems and accounting standards required for proper performance of the accounting function within the limits of approved practices. Directs and coordinates the efficient management of administrative services, such as some or all of the following: office clerical and support services, printing, mail and messenger services, telecommunications, maintenance, purchasing, security, and cafeteria services. Establishes objectives and operating policies in these areas. Plans, schedules, and directs staff of skilled and unskilled trades employees in the maintenance of buildings and grounds. Ensures that all utility systems are fully operational and inspected in accordance with preventive maintenance schedules. Prepares cost estimates for building renovations or space allocations, and inspects completed work for conformance to specifications. May also manage employee

General Accounting and Bookkeeping Supervisor

Accounting

General Accounting Manager

Accounting

Order Handling/Billing Supervisor

Accounting

Plant or Works Accounting Manager

Accounting

Administrative Services Manager

Administrative Services

Building/Facilities Manager

Administrative Services

Single Positions and Job Descriptions

Building/Facilities Supervisor

Administrative Services

Clerical Supervisor

Administrative Services

Document Imaging Supervisor

Administrative Services

Duplicating/Printing Supervisor

Administrative Services

Facilities Planner

Administrative Services

Food Service Manager Food Service Supervisor

Administrative Services Administrative Services

Library Supervisor

Administrative Services

Mailing/Office Supplies Supervisor

Administrative Services

Manager of Corporate Records/Information

Administrative Services

Manager of Library Services

Administrative Services

Methods and Procedures Analyst

Administrative Services

cafeteria and/or security functions. Supervises assigned staff in the maintenance of buildings and grounds. Schedules maintenance and monitors the operation of all utility systems such as heating, ventilating and air conditioning. Supervises janitorial services and grounds maintenance such as landscaping, lawn care and snow removal. Supervises a combination of clerical, word processing and related office functions such as posting data to various records and forms, maintaining charts, gathering data from various sources, preparing reports, and answering and filing correspondence. Supervises employees engaged in operating photocopy or image/microfilm equipment. Staff supervised may complete assignments ranging from the imaging of company records or the production of single color forms, reading material and other documents to those requiring the merge of covers, text, indices, and related items in single or multi-color. May supervise or perform all phases of equipment set-up, operation, and routine maintenance. Supervises the operation of various machines to reproduce a specified number of copies of original material. Sets up and operates machines such as multilith press to reproduce graphs, charts, bulletins, letters and similar material. Produces multicolor work. Prepares and operates small printing presses to print tickets, tags, posters, stationery and similar items. Based on needs, space limitations and cost considerations, plans utilization of space and facilities. Inspects facilities and evaluates such factors as HVAC systems, lighting, size, condition, and suitability for occupancy. Draws layouts, including placement of furniture, equipment, doors, electrical and telephone outlets, etc. May coordinate move and placement of furniture and equipment. Manages and administers the functions of food production, food service, purchasing and quality control. Responsible for the supervision of food service staff for organizational functions and the cafeteria. Assures compliance with all health codes and requirements, contacts assigned vendors to order food, calculates cost per item and assists the Manager in overall food service planning such as schedules and staffing requirements. Supervises and coordinates library services to meet the informational, educational, and research-related needs of employees. Oversees the classification, cataloging and indexing of books, periodicals and related materials. Prepares and executes computer literature searches for users. Recommends the acquisition of library materials, special collections and technical services, such as audio visual services. Assists staff in answering requests for information and research references. Supervises the receipt, sorting and delivery of mail and messages, and the preparation of outgoing mail and packages. Coordinates the receipt, storage and issuance of stationery and office supplies. Oversees periodic inventories and reorders items as required. Manages the overall design and support of corporate records, forms and manuals programs within the organization. Develops and directs corporate records and information management program. Conducts inventories and develops retention schedules incorporating regulatory and operational requirements. Evaluates and recommends media formats and storage requirements to be used throughout life cycle of records/information. Develops and administers vital records identification and protection program. Evaluates and makes recommendations concerning hardware, software and systems to improve efficiencies. Manages library services including reference, computer searches, circulation and research activities. Develops department goals, objectives, budgets, standards of performance as well as all library procedures. Performs online searching in all specified areas of interest including computerized literature searches for users. Prepares, updates and publishes library brochures and handouts. Directs the selection and purchase of all library materials. Coordinates proposed policies, procedures, systems, forms, and reports among all locations and departments. Analyzes existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods. Installs new systems and procedures in various departments and instructs personnel regarding them. Recommends installation of

Single Positions and Job Descriptions

Office Administration Supervisor

Administrative Services

Office Manager

Administrative Services

Property Manager

Administrative Services

Real Estate Acquisitions Manager

Administrative Services

Security Coordinator

Administrative Services

Technical Librarian

Administrative Services

Telephone Switchboard Supervisor

Administrative Services

Travel Manager

Administrative Services

Travel Supervisor

Administrative Services

Advertising Coordinator

Advertising

office equipment and business machines. Reviews organizational functions and structure to avoid overlapping or duplication. Reviews personnel change requisitions to determine their effect on established structures and job functions. Coordinates and administers general business office activities. Supervises services such as mail and messenger, duplicating, central filing, word processing, fax equipment, telephone, stationery supplies, order processing, security, personnel and employment records. Plans and coordinates office services and related activities, including the development and supervision of programs for the maximum utilization of services and equipment. Manages the operation of a portfolio of properties. Responsibilities may include the preparation of the annual budget and monthly financial operating reports, monitoring all purchases and expenses to ensure cost effectiveness, vendor contract solicitation, tenant relations, administering lease terms, and assisting in the development of capital improvement project plans. Purchases or negotiates short- and long-term real estate lease agreements for the organization's own use. Works with divisional and senior managers to determine organization needs for additional space. Inspects prospective properties to evaluate suitability. Keeps informed as to current developments in real estate markets and financing to determine the most cost-effective approach to acquisitions. Assists in the development of programs for the prevention and detection of impropriety, conflict of interest, theft and fraud, and other illegal or unauthorized activities which may adversely affect the company. Determines the need for internal or external investigative services by uncovering facts and identifying possible fraud or other questionable activities. Reviews documentation and interviews witnesses. Utilizes company systems, internal and external data sources, and available software to detect fraud and conduct in-depth investigations. Coordinates cases through criminal prosecution and civil actions to recover lost funds, and through human resources for actions relating to employee issues. Directs the classification, indexing, cataloging, storage and circulation of books, periodicals, papers, microfiche, classified reports and documents stored on various electronic media. Requisitions the purchase of new books. Reviews current literature to determine specific items or data that may be of value. Conducts research and investigations as to sources of special data that may or may not be available, and takes the necessary steps to secure such information. Provides assistance to technical personnel by conducting library research and preparing bibliographies. Supervises employees who relay incoming and inter-office telephone calls, and makes connections with outside lines for local and long distance calls. Maintains and updates telephone directory. Keeps records of toll charges on long-distance calls. Checks or verifies charges on monthly telephone bills. Operates public address system, autocall or other systems of bells or buzzers to call employees to the telephone. May supervise receptionist or other clerical employees. Manages the operation of the organization's travel department in scheduling and obtaining domestic and international travel and hotel accommodations, rental cars, and other related services for employees traveling on organization business. Ensures that all accommodations are obtained at the best possible cost consistent with policy. Provides advice and counsel to employees on medical, visa, and other requirements for foreign travel and obtains all required clearances. Prepares periodic and special reports regarding travel costs and department activities. Supervises the scheduling and coordination of business travel arrangements and services for employees consistent with established policies and cost guidelines. Ensures that reservations for air travel, car rentals and overnight accommodations are accurate and that itineraries, tickets and instructions are forwarded to employees on a timely basis. Analyzes travel services provided by vendors and recommends changes as appropriate. May utilize an outside travel agency and/or an on-line reservation system or similar computer technology. Coordinates all aspects of print advertising. Establishes and updates production schedules and coordinates the preparation and completion of local and/or national

Single Positions and Job Descriptions

Advertising Manager

Advertising

Promotions Coordinator

Advertising

Sales Promotion Manager

Advertising

Auditing Supervisor

Audit

Chief Internal Auditor

Audit

General Auditor (Operations Audit) Information Systems Audit Manager

Audit

Audit

Information Systems Auditor

Audit

Internal Auditor

Audit

SOX Compliance Manager

Audit

Claims Clerk

Banking and Insurance

Biomedical Engineering Technician

Biomedical Engineering

market advertisements, promotional materials, brochures, flyers and other special projects. Acts as liaison between company individuals and outside vendors to ensure timely flow of all projects. Evaluates production processes in order to minimize costs. Objectively reviews all advertisements to ensure accuracy, layout/design, copy, pricing, etc. As delegated by the Top Advertising Executive, promotes the sale of the organization's products and/or services through various advertising media. Coordinates functions with Sales Promotion, Marketing and other departments. Plans, recommends, and implements promotions and events that are designed to increase sales and provide publicity for the organization and its product line. May establish and track promotion budgets and plan for purchases. Participates in the selection of promotional items and materials to support promotional events. Formulates and executes sales promotion policies and programs. Analyzes the competitive position of the organization's products and/or services. Identifies new uses and markets for established products. Evaluates sales methods and prepares sales promotion materials to facilitate and maximize the effectiveness of the organization's sales efforts. Supervises employees who verify financial status and operating procedures through a systematic program of audits. Prepares reports on audit findings and the inspection of physical operations to detect evidence of fraud. Manages, at the discretion of the Top Auditor/General Auditor, the independent appraisal activity within the organization. Reviews accounting, financial and other operations, as assigned, by measuring and evaluating the effectiveness of accounting and managerial controls. Conducts operational audits which provide verification of operating procedures and the development of internal control procedures. Manages internal audit procedures. Develops audit software, reviews systems integrity and provides periodic examination of information systems operations, controls and security. Interfaces with and supports the needs of the financial audit staff. Sets and monitors standards; prepares activity and progress reports regarding the activities of the information systems audit function. Evaluates information systems and operating procedures. Assesses business risks and evaluates the effectiveness of controls at the network, operating system, database and application level. Documents business and systems processes/data flows, evaluates, identifies internal control points or deficiencies/opportunities for improvement, executes audit procedures, analyzes and reports results. Audits the accounting and statistical data of various departments, divisions, and locations in order to verify accuracy. Audits the activities of various departments for compliance with plans, policies and procedures prescribed by management. Determines proper accountability of assets through physical count, inventory and confirmation. Prepares and submits reports on the results of audits, recommending improvements in policies and procedures. Audits accounting records of contractors regarding agreements where the company is a party of interest. Cooperates with outside auditors in any undertaking that may expedite their work. Utilizes computer to input, retrieve, or display accounting information. Responsible for managing Sarbanes-Oxley (SOX) compliance. Keeps informed of the most current SOX regulations. Coordinates with internal and external auditors to develop and improve processes, policies and procedures that pertain to SOX compliance. May evaluate new operations or processes for SOX implications, and support compliance processes by planning and providing employee training on SOX awareness programs. Checks the accuracy and completion of claim forms and attachments; reviews company records to determine coverage. Obtains missing information by calling or writing to the insured using standard scripts or form letters. Calculates amount of claim. Submits claims within assigned limits, for payment. Installs, inspects, repairs, calibrates and maintains biomedical equipment. Ensures safe operation and effective performance of equipment by conducting approved programs for quality control and maintenance. May assist in the research, development, design, testing, and manufacturing of biomedical equipment.

Single Positions and Job Descriptions

Budget Analyst

Budgeting/Planning

Budgetary Control Manager

Budgeting/Planning

Budgeting Supervisor

Budgeting/Planning

Cost Analyst

Budgeting/Planning

Prepares operating budgets for units or departments based on actual performance, previous budget figures, estimated revenue, expense reports and other factors. Reviews expenditures of requisitioning departments to ensure conformance to budget. Maintains records of expenses, inventories and budget balances. Audits vouchers and expense accounts. Maintains records of actual operating figures for comparison with estimated budget. Assists in the installation of budgetary control systems. Utilizes computer to input, retrieve, or display budget information. Prepares, consolidates and distributes profit and loss and capital expenditure budgets. Provides analysis and interpretation of results, along with the preparation of financial and operating reports to provide a basis for management planning, operating controls and performance appraisal. Supervises the preparation of operating budgets, based on previous budget figures or estimated revenue and expense reports. Coordinates the analysis of actual expenditures and revenue, overruns or underruns and compiles regular and special statistical reports. Performs financial analysis to be used for strategic decision making, more accurate product testing, identifying opportunities for cost savings or more efficient methods and understanding how activities and their cost are linked to products, processes, and customers. Tracks monthly costs and production activity to provide insight into areas needing cost reduction and process or profit improvement. Plans and develops the organization's long-range planning programs in accordance with objectives for growth and profitability and as delegated by the Top Strategic/Long-Range Planning Executive. Manages all activities related to research and analysis of business opportunities. May develop licensing objectives, policies and programs, initiating proposals, negotiations and presentations for the acquisition of licensing opportunities and technologies. Supervises and develops market business plans and initiatives, assessing new markets, and analyzing business opportunities. Explores and builds partner relationships to develop and/or enhance business alliances. Directs the research and analysis of business opportunities, assessing potential markets and developing projects for use in new marketing initiatives. In conjunction with senior management, evaluates projects through financial feasibility studies, market research and planning. May also develop licensing objectives, policies and programs, initiating proposals, negotiations and presentations for the acquisition of licensing opportunities and technologies. Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives. Prepares functional, system and program specifications using CASE (Computer-Aided Software Engineering). Directs the planning, implementation, and execution of business-specific technology plans. Ensures internal customers needs analysis is in alignment with business initiatives. Works with functional groups within IT and internal business clients to develop short- and long-term system plans. Assists in prioritizing the implementation of technology systems with internal and business needs. Manages all activities associated with incoming Call Center operations, including developing and implementing policies and procedures on systems and the flow of information. Establishes and implements performance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations. Develops departmental budget and controls costs.

Long-Range Planning Manager

Budgeting/Planning

Business Development Manager

Business Development

Business Development Supervisor Top Business Development Executive

Business Development

Business Development

Business Systems Analyst

Business Systems Administration

Business Systems Team Leader

Business Systems Administration

Call Center Manager - Inbound (B to B and Consumer)

Call Center - Inbound

Call Center Manager - Inbound (Consumer only)

Call Center - Inbound

Manages all activities associated with incoming Call Center operations, including developing and implementing policies and procedures on systems and the flow of information. Establishes and implements performance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations. Develops departmental budget and controls costs.

Single Positions and Job Descriptions

Call Center Representative Inbound

Call Center - Inbound

Call Center Supervisor Inbound (B to B and Consumer)

Call Center - Inbound

Call Center Supervisor Inbound (Consumer only)

Call Center - Inbound

Responds to a high volume of telephone inquiries about the company's products or services by following standard scripts and procedures. Promotes and sells the company's products or services. Investigates and resolves complaints. Uses a computer system to track questions and answers as well as enter or check the status of orders. Supervises the activities/day-to-day operations of Call Center Representatives receiving incoming telephone calls. Evaluates and coordinates workflow/activities to achieve expected volume. May intercede on incoming telephone calls with difficult customers and/or calls requiring in-depth knowledge of the organization's products/services. Monitors calls/activities as necessary to ensure that performance standards are being met. Supervises the activities/day-to-day operations of Call Center Representatives receiving incoming telephone calls. Evaluates and coordinates workflow/activities to achieve expected volume. May intercede on incoming telephone calls with difficult customers and/or calls requiring in-depth knowledge of the organization's products/services. Monitors calls/activities as necessary to ensure that performance standards are being met. The data reported for this position is a combination of the data reported by participants for the following positions: 1585 Call Center Manager - Inbound (B to B and Consumer), 1586 Call Center Manager - Inbound (B to B only), and 1587 Call Center Manager - Inbound (Consumer only). The data reported for this position is a combination of the data reported by participants for the following Call Center positions: 1625 Call Center Supervisor Inbound (B to B and Consumer), 1626 Call Center Supervisor - Inbound (B to B only) and 1627 Call Center Supervisor - Inbound (Consumer only). Provides assistance as required by the call center/customer service operation. This includes administrative duties such as photocopying, compiling records, filing, tabulating, and distributing mail. May prepare correspondence, memoranda, reports, etc. Develops, implements, and/or modifies training programs to ensure maximum effectiveness of call center/customer service personnel. Reports individual progress and identifies additional training needs. May assist in developing new training courses associated with the introduction of new products and/or services. Manages organization funds and oversees the allocation of cash balances, day-today relationships with banks, cashiering activities, and such related activities as loans, investments, capital stock matters and disbursements. Performs analyses and assists in recommendations on a variety of treasury activities including, but not limited to, internal investment activity, external investments, banking relationships, cash management, and investor relations. Assists in the development of funding and investment strategies for corporate assets (including benefits programs), prepares materials for external security analysts, conducts lease versus buy analyses, monitors company's cost of capital, etc. NOTE: Analysts involved primarily in risk management should be reported under Position 0790 - Risk Analyst. Supervises employees engaged in various activities related to cash management, banking and/or investments. Develops and implements financial and investment forecasts and strategies to meet company needs. Establishes and maintains relations with outside financial institutions. Develops, implements and maintains system-related security and disaster recovery procedures. May also have responsibility for Risk Management. Designs chemical plant equipment and devises processes for manufacturing chemicals and products, such as gasoline, synthetics, plastics, detergents, cement, and paper and pulp. Conducts research to develop new and improved chemical manufacturing processes. Designs, plans layout, and oversees personnel engaged in constructing, controlling, and improving equipment for carrying out chemical processes on a commercial scale. Determines most effective arrangement of operations, such as mixing, crushing, heat transfer, distillation, oxidation, hydrogenation, and polymerization. Oversees personnel controlling equipment such as condensers, absorption and evaporation towers, columns, and stills. Plans, designs, and supervises construction, maintenance and alteration of

Generic Call Center Manager Inbound

Call Center - Inbound

Generic Call Center Supervisor - Inbound

Call Center - Inbound

Call Center/Customer Service Administrative Assistant

Call Center/Customer Service Administration

Call Center/Customer Service Trainer

Call Center/Customer Service Training

Banking and Cashiering Manager Treasury Analyst

Cash Management/Investment Cash Management/Investment

Treasury Supervisor

Cash Management/Investment

Chemical Engineer

Chemical Engineering

Civil Engineer

Civil Engineering

Single Positions and Job Descriptions

Compensation Analyst

Compensation and Benefits

Compensation and Benefits Administrator

Compensation and Benefits

Compensation and Benefits Manager

Compensation and Benefits

Compensation Manager

Compensation and Benefits

Compensation Supervisor

Compensation and Benefits

Employee Benefits Administrator

Compensation and Benefits

Employee Benefits Claim Clerk

Compensation and Benefits

structures and facilities such as railroads, roads, airports, bridges, harbors, channels, dams, irrigation projects, pipelines, tunnels, power plants, water and sewerage systems, waste disposal units and similar facilities. Estimates personnel needs and schedules work to meet completion dates and technical specifications. Works out proposals and cost estimates; evaluates progress and results, and recommends major changes in procedures or objectives. Studies and analyzes wage or salaried jobs and prepares position descriptions in standardized form. Evaluates jobs using established evaluation systems, determines grades and prepares records on the validity of the evaluations. Serves on job evaluation committees. Conducts and/or participates in compensation surveys. Develops, recommends and writes job evaluation and compensation procedures. Assists in the administration of merit rating programs, reviewing changes in wages and salaries for conformance to policy. Audits evaluation of jobs and application of existing job classifications to individuals. Performs assignments in the administration of compensation and benefits programs. Conducts or participates in compensation surveys, prepares position descriptions and evaluates jobs using established evaluation systems. Reviews changes in wages or salaries for conformance to organization policy. Audits evaluation of jobs to ensure equitable wage and salary rates, both internally and externally. Administers the merit budget. Assists in the administration of performance appraisal programs. Participates in the administration of various benefit programs such as life and health insurance, pension plans and other benefits. Counsels with and advises employees on their eligibility for various benefits. Prepares or assists in the preparation of employee booklets or communications covering compensation and benefits topics. Maintains compensation and benefits records and files. Compiles and submits periodic reports as required. Serves as liaison with outside insurance carriers or other agencies relative to the compensation and benefits function. Manages the organization's compensation and benefits programs, including but not limited to: job evaluation, performance appraisal, salary and incentive programs, life and health insurance, disability, pension and profit sharing programs, etc. Evaluates compensation and benefits programs and recommends modifications to maintain the organization's objectives and competitive position in the marketplace. Plans, develops and implements the overall job evaluation, performance appraisal, and wage and salary management programs for the organization. Develops and administers all incentive programs within the guidelines of established policies. Conducts or participates in wage and salary surveys and recommends changes to ensure the maintenance of the organization's compensation objectives and competitive position in the marketplace. Supervises the established wage and salary management program, consistent with employer's policies and all applicable federal and state laws. Maintains the established job evaluation system and serves on job evaluation committees. Plans and administers the conduct of or participation in wage and salary surveys; analyzes survey results and recommends changes to the compensation program to maintain compensation objectives and competitive position in the marketplace. Monitors the compensation aspect of the promotion and merit rating programs to ensure adherence to established policies. May participate in the implementation and administration of short-term variable pay programs; may monitor the effectiveness of such programs and recommend changes as appropriate. Prepares periodic or special reports relevant to the compensation function. Coordinates the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits. Consults with and advises employees on eligibility, provisions, and other matters related to benefits. Maintains benefits records and documents. Assists in the preparation of employee benefits booklets and other employee benefit communications. Checks the accuracy and completion of routine and complex employee claim forms, and processes them under the organization's various benefit plans, including but not limited to group insurance, basic and major medical coverage and other benefits. Maintains employee benefits records and prepares required

Single Positions and Job Descriptions

Employee Benefits Manager

Compensation and Benefits

Employee Benefits Planning Analyst

Compensation and Benefits

Employee Benefits Supervisor

Compensation and Benefits

Retirement Plan Analyst

Compensation and Benefits

Computer Operations Supervisor

Computer Operations

Computer Operator

Computer Operations

Data Control Clerk

Computer Operations

Data Entry Operator Information Systems Operations Manager

Computer Operations Computer Operations

LAN Administration Manager

Computer Operations

LAN Administration Supervisor

Computer Operations

LAN Administrator

Computer Operations

reports. Counsels employees regarding benefit eligibility and coverage. Transmits or arranges for correct claim benefit checks to employees. May conduct orientation programs on benefits. Operates a personal computer and appropriate software packages or its equivalent. Plans, develops, and administers the various employee benefit programs, including but not limited to life and health insurance, disability, pension, profit sharing, and related programs. Recommends new and/or improved employee benefit plans and cost-saving measures. Ensures compliance with all legal requirements of various employee benefit programs and prepares and files required legal reports. Analyzes and develops policies and benefit plans covering group life, accident and health insurance, retirement and pension plans, income continuation and other benefit programs. Maintains an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs. Supervises employees who coordinate and administer group life, health, accident and dental insurance plus various other employee benefits. Maintains records to assist in processing employee claims. Acts as liaison with various carriers, distributes employee benefit claim checks and counsels employees on types of coverage. Prepares and maintains benefits description booklets and certificates. Conducts preretirement counseling. Serves as liaison with inside and outside auditors. Analyzes, administers and audits retirement plans. Verifies plans are in compliance with ERISA regulations. Coordinates retirement plans communications. Creates, checks and analyzes applicable reports. Enrolls new employees in retirement plans and answers all employee questions regarding plans. May complete tax forms, nondiscrimination tests and/or annual valuation reviews. May process financial transactions regarding retirement plans. Supervises employees who monitor and control computer equipment, select and load input and output, and observe the operation of equipment and control panels for error lights, verification printouts, error messages and faulty output. Assists in the maintenance of operating records. Operates and monitors computer and peripheral equipment, such as printers, tape and disk drives. Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output. Researches error messages and may manipulate console to resequence job steps after a job is interrupted. Reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing. Verifies output against control totals, reviews format and accuracy of printouts and distributes information to appropriate departments. Operates a data entry device to key and/or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer. Plans, manages and controls the activities of computer operations, exclusive of the systems and programming function. Develops and establishes department standards and procedures, and assigns work to the operations staff. Prepares activity and progress reports. Manages the installation, maintenance, and monitoring of the organization's local area network system. Evaluates vendor products in hardware, software, and telecommunications equipment. Develops LAN policies and standards and ensures adherence to security procedures. Supervises Local Area Network (LAN) administration personnel who evaluate, implement, provide training and support network software, such as electronic mail, calendar/scheduling, micro-to-mainframe gateways, etc. Ensures the availability of telecommunications network infrastructure, systems and services to authorized LAN users and supervises the development of timely and effective training programs to meet their needs. Installs, maintains and monitors the operation of the local area network. Evaluates vendor products in hardware, software and telecommunications equipment and recommends purchases consistent with short- and long-term objectives. Recommends and implements LAN policies and standards and ensures adherence to security procedures. Maintains contact with outside organizations in the maintenance, service and/or purchase of the LAN. Trains users on LAN operations

Single Positions and Job Descriptions

LAN Technician

Computer Operations

Network Control Manager

Computer Operations

Network Control Supervisor

Computer Operations

Network Control Technician

Computer Operations

Network Engineer

Computer Operations

Network Planning Analyst

Computer Operations

Network Planning Manager

Computer Operations

Network Planning Supervisor

Computer Operations

Documentation Specialist

Computer Operations Support Computer Operations Support

Information Center Consultant

and procedures. Position may require certification. Responsible for routine testing and analysis of all local area network hardware and software. Monitors LAN performance and recommends corrective action when necessary. May serve as technical resource to LAN users. This is the lowest level technical position within LAN Administration. Monitors all activities of the network through Supervisor and/or Network Control Technician. Manages the testing and analysis of all components of network facilities to ensure operational status. Manages all corrective actions necessary to provide adequate network performance. Supervises employees who monitor the performance of all components of network facilities. Performs complex testing, identifies and resolves complex problems affecting performance, and monitors network resources. Monitors network to ensure its availability to all users. Observes and controls the status and performance of all components of network facilities. Identifies, diagnoses, and resolves problems affecting network performance. Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Performs remedial maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware/software issues. May develop and administer end user training to achieve efficient utilization of LAN/WAN. Plans, monitors and evaluates performance of network systems and makes recommendations for improvement/upgrades. Assists in developing technical standards and application interface. Provides technical assistance and resolution for network problems. Manages the planning, development, and installation of network systems by evaluating current and future business requirements. Develops, maintains, and communicates project plans and schedules, prioritizes requirements, and coordinates human and financial resources. Ensures all software and hardware products are compatible with network integration. Supervises employees who monitor and evaluate network systems. Evaluates network operations for short- and long-term development planning. Analyzes trends and assists in the development and design of network plans. Responsible for preparing new and/or maintaining existing documentation. Documentation includes programming, systems and operations documentation, user manuals and help screens and/or other online help documentation. Under general direction, supports users/user groups on all aspects of user reported problems including software, hardware and peripheral equipment such as printers. Responsible for training users on software and hardware, analyzes both the system's and user's requirements/needs, and acts in a troubleshooter capacity. May serve in a project management capacity when rolling out new systems/software by providing time and budget estimates and regular status review of the rollout. Incumbents often have an area of software specialization such as word processing, databases, etc. Assists and advises end-users with all aspects of user reported problems. Performs evaluations of new and existing software products in the market and assists in the selection of new software products. Develops and maintains policies, systems, methods, and procedures for the effective management and control of the help desk function. Performs analyses and assists in a variety of help desk activities including, but not limited to, providing support to end users in problem resolution; guiding end users through troubleshooting procedures; developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation and configuration of desktop hardware and software. May perform upgrades to hardware, software, and deployment of new hardware and software technologies in compliance with internal controls, policies, and standards. Applies understanding and knowledge of information systems products and services to assist internal users. Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving

Information Center Specialist

Computer Operations Support Computer Operations Support

Information Systems Help Desk Analyst

Information Systems Help Desk Coordinator

Computer Operations Support

Single Positions and Job Descriptions

Information Systems Help Desk Manager

Computer Operations Support

Information Systems Help Desk Supervisor

Computer Operations Support

Technical Support Analyst

Computer Operations Support

information systems problems. Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. Manages all activities related to Help Desk services and procedures. Responsible for recognizing, identifying, isolating and resolving problems with information system products and services. Ensures that problems are identified and resolved in a timely manner. Interacts with appropriate technical, professional or service personnel to resolve continuing problems and to ensure the function is current on the technology being used. Supervises Help Desk services and procedures for recognizing, identifying, isolating and resolving problems with information systems products and services. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. Analyzes and evaluates information systems operations and provides technical direction and recommendations to improve utilization. Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods. Manages all activities related to planning, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Coordinates the fulfillment of the organization's contract requirements. Interprets contracts, organizes or processes correspondence with sub or prime contracting parties and monitors fulfillment of contractual obligations. Responsible for the development and fulfillment of contract requirements. Supervises contract administrators who examine and/or prepare estimates of material, equipment, production costs, performance requirements, delivery schedules, bids, test and progress reports and other related exhibits. Supervises the review of bids from other firms for conformity to contract requirements. May directly handle high profile Corporate National Accounts and other key customer contracts. Participates in the development and fulfillment of contract requirements. Examines estimates of material, equipment, and production costs, performance requirements, and delivery schedules. Prepares bids, process specifications, test and progress reports, and other exhibits. Reviews bids from other firms for conformity to contract requirements and determines acceptable bids. Negotiates contracts and amendments with customer or bidder. Coordinates work of various departments, and acts as liaison between company and subcontractors to implement fulfillment of contracts. Responsible for the overall operation of the aviation department. Assigns and supervises the activities of flight and ground personnel. Coordinates all flight and aircraft maintenance functions with the air transportation schedule. Preferably, possesses a current airline transport certificate with necessary type ratings, a minimum of five years of experience in the field or two or more years of college in business administration or technical training. A minimum of 5,000 hours flying experience, to include 1,500 hours as pilot-in-command in type of aircraft to be operated. The data for this position is a combination of the data reported by participants for the Captain/Pilot-In-Command (Jet) Positions in the Corporate Aviation functional category which includes positions: 6540 Captain/Pilot-In-Command (Large Jet) and 6550 Captain/Pilot-In-Command (Small Jet). (Note: Small aircraft are defined as lighter than 12,500 pounds maximum certified takeoff weight and large aircraft are defined as 12,500 pounds or heavier.) Responsible for effectively planning, directing and coordinating all activities of the Art Department. Develops, designs and creates media ads including TV commercials, catalogs, brochures, and direct mail efforts to meet marketing objectives. Prepares timely reports relating to productivity, turnaround times and changes in workflow and equipment resulting in improved processes and cost containment. Supervises overall efforts of the art/graphic design group. Determines or reviews specifications for projects and provides supervision of artwork and photography.

Technical Support Manager

Computer Operations Support Contract Administration

Contract Administration Manager Contract Administration Supervisor

Contract Administration

Contract Administrator

Contract Administration

Chief Pilot (Jet Fleet)

Corporate Aviation

Generic Captain/Pilot-InCommand (Jet)

Corporate Aviation

Art Manager

Creative Services

Art Services Supervisor

Creative Services

Single Positions and Job Descriptions

Copywriter

Creative Services

Creative Services Director

Creative Services

Editor

Creative Services

Graphic Design Specialist (Computer-Assisted)

Creative Services

Marketing Communications Manager

Creative Services

Marketing Communications Specialist

Creative Services

Negotiates and purchases services of outside studios/engravers/art services. Writes copy on specific topics for promotions and direct mailings. Assists in the preparation of the sales/marketing program and coordinates layouts with the art department. May assist in estimating production costs or monitoring work done by outside suppliers. Plans, directs and controls the overall efforts of Creative Services including but not limited to desktop publishing, digital production/print production and graphic arts for the organization. Ensures that all projects meet objectives, standards, timing and budget. Selects, develops, writes, and edits material for various organization publications. Ensures that all materials meet established standards as to appearance and content. Obtains cost estimates and collaborates in the selection of illustrator(s) and printer(s), and approves their work. Utilizes current graphic design technology and computer software packages to produce advertisements, sales promotions and public relations material for visual communications media. Originates design, art and copy layouts. Determines style, size and arrangement of type and illustrations. Provides instructions or directly assembles and prepares final layouts for printer. Plans and directs the development of the communications program for the organization including in-house graphics, services, audio visual, graphic and photographic media. Oversees research and development of text describing the company and its products and services. May provide ideas for the organization's web site structure. Ensures that new information is regularly added to all other communications media, which may include a company web site. Plans and coordinates marketing communications and materials. Develops and writes print publications (i.e., newsletters, brochures, manuals, etc.). Supports the implementation of marketing strategies and assists with research and analyses. May assist in determining marketing and promotional needs. Supervises employees engaged in planning and coordinating marketing communications and materials. Ensures that product bulletins, newsletters and related marketing materials are accurate and issued on a timely basis. Directs departmental projects and coordinates internal publications. Maintains outside vendor list and performs other responsibilities as assigned. Schedules, coordinates and provides photographic services, including stills, motion pictures and videotapes to support sales, promotions and other organization-wide needs. Provides related processing, studio and darkroom services. Collaborates with outside vendors as needed. Maintains files of projects. Arranges for the repair and maintenance of supplies and equipment. Investigates, compares and recommends suppliers of marketing production services, including typography, paper and printing. Provides estimates for all printed marketing material. Manages the preparation of project schedules, production specifications, estimates, and project status updates. Reviews quality, and approves print samples as well as all final products. Ensures the delivery of materials and samples in a timely manner whether in-house or outsourced. May advise senior management on cost-effective alternatives to production. Negotiates with third party providers. Develops and maintains policies, systems, methods, and procedures for the effective management and control of the billing function. Performs analyses and assists in a variety of billing activities including, but not limited to, managing the day-to-day operations of the billing process, analyzing and reviewing each billing cycle to ensure accuracy, researches billing issues, and prepares weekly and monthly reports for management. May monitor outstanding balances to identify collection issues. Compiles data and prepares invoices and bills of lading. Compiles amounts due from records such as purchase orders, sales tickets and charge slips. Prepares invoices, listing items sold, amounts due, credit terms and date of shipment. Operates a personal computer and appropriate software packages or its equivalent. Performs a wide variety of credit and collection functions. Reviews and monitors

Marketing Communications Supervisor

Creative Services

Photographer

Creative Services

Print Production Coordinator

Creative Services

Print Production Manager

Creative Services

Billing Analyst

Credit

Billing Clerk

Credit

Credit and Collection Clerk

Credit

Single Positions and Job Descriptions

Credit and Collection Manager

Credit

Credit and Collection Supervisor

Credit

Credit Representative

Credit

Customer Service Assistant

Customer Service

credit sources, credit files, customer applications and delinquent accounts. Obtains required information from credit organizations, banks and loan associations. Maintains records on credit risks, delinquent accounts and incomplete files. Sends follow-up letters. Accepts payment on certain accounts. Operates a personal computer and appropriate software packages or its equivalent. Develops and recommends policies and procedures that govern the credit and collection activities of the organization. Manages the investigation of credit risks involving customers and suppliers and the collection of amounts due to the organization for goods and services rendered. Supervises the investigation and review of credit risks involving customers and suppliers. Evaluates credit history and approves or disapproves extensions of credit. Supervises delinquent account collection and the mailing of follow-up letters when statements do not bring a response. Arranges terms of payment and follow-up collection of accounts. Makes adjustments to customer claims where necessary. Refers certain accounts to a collection agency or recommends legal action. Prepares reports on status of credits and collections. Processes credit applications; verifies credit references and information; and determines credit limits. Prepares reports on the status of credit and collections, and other operating statements. Utilizes a computer in obtaining or processing credit information. Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company's products or services by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. Manages the unit that is the customer's first point of contact with the organization. Develops, tracks, and reports key service performance measurements. Develops and implements approved process and/or operational improvements. Coordinates unit activities with other functions (e.g., purchasing, production, engineering, shipping). Manages the unit that is the customer's first point of contact with the organization. Develops, tracks, and reports key service performance measurements. Develops and implements approved process and/or operational improvements. Coordinates unit activities with other functions (e.g., purchasing, production, engineering, shipping). Manages the unit that is the customer's first point of contact with the organization. Develops, tracks, and reports key service performance measurements. Develops and implements approved process and/or operational improvements. Coordinates unit activities with other functions (e.g., purchasing, production, engineering, shipping). Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling, and shipping. Supervises employees and coordinates a customer service program within the framework of established customer service policies. Schedules and organizes personnel to accommodate anticipated workflow. Recommends corrective services to adjust customer complaints. Communicates, implements and interprets customer service policies and procedures. Develops, recommends, and coordinates the implementation of new procedures. Ensures the efficient utilization of customer service equipment (phones, computer terminals, etc.). Evaluates the effectiveness of customer service operations. Coordinates customer service function with other departments. Supervises employees and coordinates a customer service program within the framework of established customer service policies. Schedules and organizes personnel to accommodate anticipated workflow. Recommends corrective services to adjust customer complaints. Communicates, implements and interprets customer service policies and procedures. Develops, recommends, and coordinates the implementation of new procedures. Ensures the efficient utilization of customer service equipment (phones, computer terminals, etc.).

Customer Service Manager (B to B and Consumer)

Customer Service

Customer Service Manager (B to B only)

Customer Service

Customer Service Manager (Consumer only)

Customer Service

Customer Service Representative Customer Service Supervisor (B to B and Consumer)

Customer Service

Customer Service

Customer Service Supervisor (B to B only)

Customer Service

Single Positions and Job Descriptions

Evaluates the effectiveness of customer service operations. Coordinates customer service function with other departments. Customer Service Supervisor (Consumer only) Customer Service Supervises employees and coordinates a customer service program within the framework of established customer service policies. Schedules and organizes personnel to accommodate anticipated workflow. Recommends corrective services to adjust customer complaints. Communicates, implements and interprets customer service policies and procedures. Develops, recommends, and coordinates the implementation of new procedures. Ensures the efficient utilization of customer service equipment (phones, computer terminals, etc.). Evaluates the effectiveness of customer service operations. Coordinates customer service function with other departments. The data reported for this position is a combination of the data reported by participants for the following positions: 2984 Customer Service Manager (B to B and Consumer), 2985 Customer Service Manager (B to B only), and 2986 Customer Service Manager (Consumer only). The data reported for this position is a combination of the data reported by participants for the following Call Center positions: 2988 Customer Service Supervisor (B to B and Consumer), 2989 Customer Service Supervisor (B to B only) and 2990 Customer Service Supervisor (Consumer only). Designs and constructs relational databases for data warehousing. Develops data modeling and is responsible for data acquisition and access analysis and design; and archive, recovery, and load strategy design and implementation. Coordinates new data development ensuring consistency and integration with existing warehouse structure. Reviews business requests for data and data usage; researches data sources for new and better data feeds. Assists in continuous improvement efforts in enhancing performance and providing increased functionality. Responsible for the day-to-day operations of a segment of the data warehouse function. In smaller data warehouse functions may assist the Top Data Warehouse Executive in the overall operation of the entire data warehouse function. Working under immediate supervision, carries out drafting assignments of a routine to moderately complex nature with limited latitude in the use of initiative and independent judgement. Prepares layouts, drawings and designs according to engineering specifications using CAD software. Reviews engineering drawings and supporting documentation to verify adherence to standard practices. Analyzes design and confers to resolve details not completely defined. Retrieves information from file and displays on computer, using required computer language. Types commands to rotate or zoom-in on display to redesign, modify or otherwise edit existing design. Displays final drawings to verify completeness, clarity and accuracy. Types command to transfer drawing dimensions from computer onto hardcopy, using peripheral equipment. Converts engineers' and technicians' rough product design sketches into working documents by digitizing with computer aided design (CAD) to enable a CAD operator to complete related computer entry. Working under immediate supervision, carries out design assignments of a routine to moderately complex nature with limited latitude in the use of initiative and independent judgement. Prepares sketches or completes detail and layout drawings from verbal or written instructions on product or plant equipment. Participates in the development of original designs or adaptations requiring specialized experience. Working under immediate supervision, carries out design/drafting assignments of a routine to moderately complex nature with limited latitude in the use of initiative and independent judgement. Investigates and procures all data required to develop a design. Prepares preliminary sketches and/or schematic diagrams. Applies all preliminary information and contributing data to develop final design. Prepares layout, detail, and assembly drawings. Supervises drafters, who formalize designs (sketches and/or specifications) into detailed drawings and working plans using Computer Assisted Design (CAD) software and related computer assisted equipment. Ensures the accuracy of these

Generic Customer Service Manager

Customer Service

Generic Customer Service Supervisor

Customer Service

Data Architect

Data Warehousing

Data Warehouse Manager

Data Warehousing

CAD Drafter

Design and Drafting

Computer-Assisted Design (CAD) Drafter Designer

Design and Drafting

Design and Drafting

Designer Drafter

Design and Drafting

Drafting Supervisor

Design and Drafting

Single Positions and Job Descriptions

Mechanical Designer/Drafter

Design and Drafting

Senior Architect

Design and Drafting

Senior CAD Drafter

Design and Drafting

Senior Designer

Design and Drafting

Senior Designer Drafter

Design and Drafting

Database Marketing Analyst

Direct Marketing

renderings and revisions of existing plans for conformity to engineering changes. Prepares design drawings to assist in developing ideas generated by engineers. Resolves related mechanical or fabrication problems. May participate in the design of prototype equipment or special modifications to existing instrumentation or machinery. May participate in the design of heating, ventilating and air conditioning systems, or piping systems. Working under minimal supervision, carries out a variety of moderately complex to complex architectural assignments, exercising considerable to extensive latitude in the use of initiatives and independent judgement. Provides services in the research, design, development, construction, alteration or repair of buildings and large structures. Collects and analyzes technical data to determine project requirements and prepares information regarding specifications, materials, equipment, estimated costs, and completion times. Conducts inspections and tests for compliance with laws and adherence to project specifications. Prepares and maintains records and reports. Typically requires 3 or more years of experience. Working under minimal supervision, carries out a variety of moderately complex to complex drafting assignments, exercising considerable to extensive latitude in the use of initiative and independent judgement. Prepares layouts, drawings and designs according to engineering specifications using CAD software. Reviews engineering drawings and supporting documentation to verify adherence to standard practices. Analyzes design and confers to resolve details not completely defined. Retrieves information from file and displays on computer, using required computer language. Types commands to rotate or zoom-in on display to redesign, modify, or otherwise edit existing design. Displays final drawings to verify completeness, clarity and accuracy. Types command to transfer drawing dimensions from computer onto hardcopy, using peripheral equipment. Typically requires 3 or more years of experience. Working under minimal supervision, carries out a variety of moderately complex to complex design assignments, exercising considerable to extensive latitude in the use of initiatives and independent judgement. Prepares sketches or completes detail and layout drawings from verbal or written instructions on product or plant equipment. Works independently on the development of original designs or adaptations requiring specialized experience. May supervise lower level drafters on some phases of design. Typically requires 3 or more years of experience. Working under minimal supervision, carries out a variety of moderately complex to complex design/drafting assignments, exercising considerable to extensive latitude in the use of initiatives and independent judgement. Investigates and procures all data required to develop a design. Prepares preliminary sketches and/or schematic diagrams. Applies all preliminary information and contributing data to develop final design. Prepares layout, detail, and assembly drawings. Typically requires 3 or more years of experience. Conducts database analyses for program measurement and evaluation. Generates marketing reports to identify potential sales opportunities, retain customers and increase sales. Implements the development, maintenance, and information flows of customer data for marketing purposes. Manages the design and development of the company's direct marketing database. Analyzes demographics, industry/competitor information, contact history, general market trends, etc. Identifies, develops, and implements direct marketing programs to increase business opportunities. Designs and implements methods to gauge program effectiveness. Directs outside agencies, list brokers, and data source managers, as appropriate. Manages the development and implementation of strategies intended to promote the organization's products and/or services through web site marketing. Participates in the design and implementation of web site marketing plans. Ensures web site achieves marketing objectives and adheres to quality standards regarding appearance and content. Monitors web site visitor patterns and trends, and adjusts strategies as appropriate. Solicits and maintains favorable contacts with current and potential key accounts. Develops sales of products and/or services by researching and resolving customer problems, recommending modifications to the product/service line, and

Database Marketing Manager

Direct Marketing

e-Commerce Marketing Manager

Direct Marketing

Account Mgmt. Specialist Consumer Prods/Svcs (Incentive Eligible)

Direct Sales - Consumer Products/Services

Single Positions and Job Descriptions

Generic Account Mgmt. Specialist - Consumer Prods/Svcs (All Pay Types) Generic Sales Representative Consumer Prods/Svcs (All Pay Types) Generic Senior Sales Representative - Consumer Prods/Svcs (All Pay Types) Sales Representative Consumer Prods/Svcs (Incentive Eligible)

Direct Sales - Consumer Products/Services

Direct Sales - Consumer Products/Services

Direct Sales - Consumer Products/Services

Direct Sales - Consumer Products/Services

coordinating sales negotiations with appropriate regional personnel. Provides information for sales forecasts. The end user of the products/services is an individual or group of individuals. The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Consumer Products/Services positions: 1031 Account Mgmt. Specialist - Consumer Prods/Svcs (Non-Incentive Eligible) and 1032 Account Mgmt. Specialist - Consumer Prods/Svcs (Incentive Eligible). The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Consumer Products/Services positions: 1011 Sales Representative - Consumer Prods/Svcs (Non-Incentive Eligible) and 1012 Sales Representative - Consumer Prods/Svcs (Incentive Eligible). The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Consumer Products/Services positions: 1021 Senior Sales Representative - Consumer Prods/Svcs (Non-Incentive Eligible) and 1022 Senior Sales Representative - Consumer Prods/Svcs (Incentive Eligible). Sells the organization's products and/or services by interacting with established customers and developing new prospects within an assigned territory. This intermediate sales position requires sales experience and a broad knowledge of the organization's policies, products and/or services. The end user of the products/services is an individual or group of individuals. Sells the organization's products and/or services to major accounts by contacting established customers and developing new prospects within an assigned territory. This senior level position requires several years of experience and is characterized by a sustained record of sales achievement and complete knowledge of the organization's policies, products and/or services. May have specialized training within product and/or service line(s). The end user of the products/services is an individual or group of individuals. The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Industrial Products/Services positions: 1071 Account Mgmt. Specialist - Industrial Prods/Svcs (Non-Incentive Eligible) and 1072 Account Mgmt. Specialist - Industrial Prods/Svcs (Incentive Eligible). The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Industrial Products/Services positions: 1041 Sales Representative - Industrial Prods/Svcs (Non-Incentive Eligible) and 1042 Sales Representative - Industrial Prods/Svcs (Incentive Eligible). The data reported for this position is a combination of the data reported by participants for the following Direct Sales - Industrial Products/Services positions: 1061 Senior Sales Representative - Industrial Prods/Svcs (Non-Incentive Elig.) and 1062 Senior Sales Representative - Industrial Prods/Svcs (Incentive Eligible). Sells the organization's products and/or services by interacting with established customers and developing new prospects. This intermediate sales position requires sales experience and a broad knowledge of the organization's policies, products and/or services. The end user of the products/services is an organization. Sells the organization's products and/or services to major accounts by contacting established customers and developing new prospects. This senior level position requires several years of experience and is characterized by a sustained record of sales achievement and complete knowledge of the organization's policies, products and/or services. May have specialized training within product and/or service line(s). The end user of the products/services is an organization. Assigns motor vehicles and drivers to convey freight or passengers according to such factors as length and purpose of trip, freight or passenger requirements, and user preference. Issues keys, record sheets and credentials to drivers. Records time of departure, destination, cargo, and expected time of return. Investigates overdue vehicles. Confers with customers to expedite or locate missing, misrouted, delayed or damaged merchandise. Maintains current list of available vehicles. Plans, directs and coordinates the ordering and distribution of products, parts, and accessories. Ensures adequate and timely distribution of these elements to attain maximum sales potential consistent with good inventory control.

Senior Sales Representative Consumer Prods/Svcs (Incentive Eligible)

Direct Sales - Consumer Products/Services

Generic Account Mgmt. Specialist - Industrial Prods/Svcs (All Pay Types) Generic Sales Representative Industrial Prods/Svcs (All Pay Types) Generic Senior Sales Representative - Industrial Prods/Svcs (All Pay Types) Sales Representative Industrial Prods/Svcs (Incentive Eligible)

Direct Sales - Industrial Products/Services

Direct Sales - Industrial Products/Services

Direct Sales - Industrial Products/Services

Direct Sales - Industrial Products/Services

Senior Sales Representative Industrial Prods/Svcs (Incentive Eligible)

Direct Sales - Industrial Products/Services

Dispatcher

Distribution

Distribution Manager

Distribution

Single Positions and Job Descriptions

Distribution Supervisor

Distribution

Fleet Manager

Distribution

Forklift Operator Garage Supervisor

Distribution Distribution

Import/Export Clerk

Distribution

Import/Export Manager

Distribution

Import/Export Specialist

Distribution

Inventory Control Planner

Distribution

Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products. Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. Ensures maintenance of equipment and a safe, clean environment. Recommends changes in procedures to improve the operating efficiency of the unit. Manages the operation and maintenance of motor vehicles and equipment, both owned and leased. Provides transportation for products and personnel at minimum cost consistent with sound operating practices, safety and performance. Operates forklift to unload cartons from trailers, load cartons onto trailers, and move cartons to organize them for storage or pre-shipment assembly. Supervises employees who maintain, repair and service all vehicles and equipment. Assigns vehicles to authorized personnel and maintains records of use, mileage, repairs and service. Computes duties, tariffs, price conversions, weight and volume of merchandise that is imported or exported to foreign countries. Examines invoices, bills of lading and shipping statements. Verifies conversion of merchandise weights or volumes based on country's method of weight and measure. Converts foreign currency into local equivalent using rate charts. Corresponds with foreign organizations on routine matters. Operates a personal computer and appropriate software packages or its equivalent. Manages the flow of traffic to/from foreign destinations, including customs documentation and transportation. Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Negotiates with foreign clients to develop freighthandling agreements, to resolve problems, and settlements. Contacts customs officials to obtain release of incoming freight and resolve delays. Participates in planning and directing the flow of traffic to/from foreign destinations. Computes duties, tariffs, price conversions, weight, and volume of merchandise exported and imported to/from foreign destinations. Reviews invoices and shipping documents in order to ensure compliance with federal regulations. Schedules and coordinates the efficient distribution of products in order to satisfy customer demand. Analyzes and revises shipment plans as required. Works with other departments to ensure customer satisfaction and accuracy of shipment records. Determines reorder points and ensures that sufficient levels of inventory are maintained. Analyzes actual product demand, trends and forecasts, and adjusts inventory plans accordingly.

Order Picker

Distribution

Traffic Clerk

Distribution

Fills customers' orders in accordance with specifications on order form. Receives and reads customer order to identify item(s) to be pulled. Verifies stock availability. Operating warehouse machinery in accordance with established procedures, obtains ordered item(s) in stock from bins or shelves. Conveys, or prepares, orders for wrapping, packing, and shipping. Prepares and maintains records. Cleans and maintains work area to ensure compliance with safety regulations. Provides a wide variety of clerical/administrative support to the traffic function. Ensures that carriers are notified for freight pick-up and that the freight is routed properly; prepares bills of lading and shipping manifests; traces shipments and obtains proof of delivery. May answer inquiries regarding shipping status and expedite shipment when required.

Traffic Manager

Distribution

Traffic/Rate Analyst

Distribution

Develops and maintains economical and efficient transportation service for the organization and its customers, including the rating and routing of inbound and outbound shipments where the organization bears the costs of transportation. Analyzes transportation and distribution methods and procedures to develop and

Single Positions and Job Descriptions

Transportation Manager

Distribution

Transportation Supervisor

Distribution

Truck Driver - Heavy

Distribution

Truck Driver - Light

Distribution

Truck Driver - Local

Distribution

Truck Driver - Tractor Trailer

Distribution

Warehouse Manager

Distribution

Electrical Engineer

Electronics/Electrical Engineering

utilize the most economically advantageous and efficient means of delivering products, based on an evaluation of freight classifications, tariff rates, and operating capabilities, and concurrence with delivery schedules and deadlines. Reviews proposals by carriers and administrative agencies for modifications in rates and transportation regulations to determine their impact, and presents the corporate position in protests or petitions to regulatory bodies. Manages all activities associated with transportation. Keeps updated on regulatory changes and informs subordinates. Ensure compliance with Federal, State, and Local DOT regulations and requirements. May require a CDL license, knowledge of OSHA and dispatch procedures. Supervises and assigns specific responsibilities to transportation personnel which may include route assignments, account processing, route delivery, and transportation activities. Ensures that all deliveries are completed in a timely manner. Controls vehicle maintenance schedules and records as required by contracts and regulations (i.e., accident reporting and vehicle inspections). Maintains DOT files to ensure compliance with Federal, State, and Local DOT regulations and requirements. May require a CDL license, knowledge of OSHA and dispatch procedures. Operates truck of more than three tons in accordance with established safety procedures. Transports cargo to and from specified destinations. Verifies truck load to ensure conformance with shipping documents. May load, secure and unload cargo. Collects payment for goods delivered. Maintains radio or telephone contact with supervisor or dispatcher to receive delivery or pickup instructions. Checks truck's equipment and supplies to ensure road worthiness. Notifies supervisor of current or anticipated repair needs. Performs minor emergency road service. Maintains logs and records according to government regulations as required. Must hold applicable driver's license. Operates truck of less than three tons in accordance with established safety procedures. Transports cargo to and from specified destinations. Verifies truck load to ensure conformance with shipping documents. May load, secure and unload cargo. Collects payment for goods delivered. Maintains radio or telephone contact with supervisor or dispatcher to receive delivery or pickup instructions. Checks truck's equipment and supplies to ensure road worthiness. Notifies supervisor of current or anticipated repair needs. Performs minor emergency road service. Maintains logs and records according to government regulations as required. Must hold applicable driver's license. Drives truck within city limits to deliver/pick-up goods to/from specified locations. Communicates with base operations or other vehicles by telephone or radio. Loads and unloads truck as necessary. Prepares and maintains records in accordance with regulations and company procedure. Collects payment for deliveries, as appropriate. Inspects vehicle; notifies supervisor of needed equipment, supplies, or routine maintenance. Performs emergency roadside repairs. Operates tractor trailer truck in accordance with established safety procedures. Transports cargo to and from specified destinations. Verifies truck load to ensure conformance with shipping documents. May load, secure and unload cargo. Collects payment for goods delivered. Maintains radio or telephone contact with supervisor or dispatcher to receive delivery or pickup instructions. Checks truck's equipment and supplies to ensure road worthiness. Notifies supervisor of current or anticipated repair needs. Performs minor emergency road service. Maintains logs and records according to government regulations as required. Must hold applicable driver's license. Directs and controls warehouse activities to ensure the efficient and economical utilization of facilities for storing and distributing raw material and finished goods inventories. Plans and schedules department functions to ensure the prompt delivery of merchandise of the kind and in the amount ordered. Performs a variety of engineering work in designing, planning and overseeing manufacture, construction, installation, operation and maintenance of electric or electronic components including, but not limited to, systems, transmissions and utilization of electrical energy for domestic, commercial and industrial consumption. Works closely with other engineering disciplines in the development and application of robotics to increase production quality, efficiency or volume.

Single Positions and Job Descriptions

Electrical Engineering Supervisor

Electronics/Electrical Engineering

Electrical Engineering Technician

Electronics/Electrical Engineering

Electronic Technician

Electronics/Electrical Engineering

Electronics Engineer

Electronics/Electrical Engineering

Employee Communications Editor

Employee Relations/Services

Employee Communications Manager

Employee Relations/Services

Employee Relations Manager

Employee Relations/Services

Employee Relations Representative

Employee Relations/Services

Administrative and Support Staff Recruiter

Employment/Equal Employment Opportunity/Relocation

Employment/Recruiting Manager

Employment/Equal Employment Opportunity/Relocation

Supervises employees who perform a variety of engineering work in designing, planning and monitoring the manufacture, construction, installation, operation, and maintenance of electric or electronic components, equipment, systems, facilities, and machinery used in generation, transmission, distribution, and utilization of electrical energy for domestic, commercial, and industrial consumption. May work closely with other engineering disciplines in the development and application of robotics to increase production quality, efficiency, or volume. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data; recommends modification or replacement of failed equipment. Lays out, builds, tests, troubleshoots, repairs, and modifies electronic developmental and production equipment, parts, components, and systems according to engineering instructions. Analyzes and interprets test data. Evaluates performance and reliability of prototype or production model. Recommends changes in circuitry or installation specifications to simplify assembly and maintenance. Performs activities concerned with design, testing, and manufacture of electronic components, products, and systems, and in development of applications of products to commercial, industrial, medical, military, and scientific uses. Works closely with other engineering disciplines in the development and application of robotics to increase production quality, efficiency, or volume. Plans, edits and supervises publication of in-house newsletters and bulletins. Recruits and selects correspondents or reporters from various departments, divisions and locations. Writes editorials and feature articles and secures necessary approvals. Plans layouts for each issue, contracts for art work, and informs printer of typeface, size of type, measure of lines and other instructions to be followed. Prepares dummy page layouts and makes changes required to match available space. Arranges for distribution of periodicals to company and other personnel. Writes speeches and articles for public relations purposes. Develops internal human resources communications materials regarding policies and procedures, compensation, benefits changes, etc. May develop and maintain the organization's policy and procedure manual as it relates to the human resources function. May assist in the preparation of speeches and other presentations directed towards employees. Manages all aspects of the employee relations function. Develops, recommends and implements approved organization-wide employee relations policies and practices. Ensures the uniform and equitable application of organization policies and procedures. Conducts organization audits to identify employee relations issues, and takes appropriate actions to address and resolve those issues. Coordinates exit interviews and grievance procedures. Administers programs designed to establish and maintain effective employee relations through the uniform and equitable application of policies and procedures. Audits organization to identify employee relations issues, and recommends appropriate actions to address and resolve those issues. May participate in exit interviews and grievance procedures. Responsible for recruiting and selecting administrative and support staff personnel from both internal and external sources. Maintains effective working relationships with all levels of company management to ensure adequate coverage of personnel needs. Schedules and conducts interviews with candidates for placement. Consults with management to identify and recommend the most qualified candidates. Maintains an effective personnel advertising program as directed by management. Keeps informed of developments in such areas as wages and salaries, employee benefits, and general personnel practices. Manages the recruiting and selection activities of the company to employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing. Identifies sources of candidates, initiates and maintains relationships with outside sources (e.g.,

Single Positions and Job Descriptions

Employment/Recruiting Representative

Employment/Equal Employment Opportunity/Relocation

Employment/Recruiting Supervisor

Employment/Equal Employment Opportunity/Relocation

Equal Employment Opportunity Manager

Employment/Equal Employment Opportunity/Relocation Employment/Equal Employment Opportunity/Relocation

Equal Employment Opportunity Representative

Executive and Management Recruiter

Employment/Equal Employment Opportunity/Relocation

Professional and Technical Staff Recruiter

Employment/Equal Employment Opportunity/Relocation

Recruiting Assistant

Employment/Equal Employment Opportunity/Relocation

employment agencies, recruiters, colleges, and job fair sponsors). Directs the design and placement of employment advertising. Evaluates selection criteria and testing techniques to ensure compliance to standards; participates in the development and implementation of revisions. Develops and controls employment/recruiting expenditures budget. Ensures adherence to all governmental regulations pertaining to the employment process. Recruits, screens, and interviews internal and external applicants to fill current or expected job vacancies. Reviews and evaluates applicant's work history, education, training, and other qualifications. Notifies applicants of consideration or rejection; interviews those selected that meet organization's qualifications. Informs candidates of job's duties/responsibilities, compensation and benefits programs, work schedule/conditions, career advancement opportunities, etc. Conducts and scores, or arranges for, testing of applicants; records results and other relevant information. Refers candidates to individual placing job order. Performs reference and background checks. Prepares and extends job offers; prepares and/or authorizes appropriate paperwork. Participates in the design and placement of employment advertising. Speaks with/to a variety of external contacts to provide information regarding job possibilities and career opportunities. Conducts new hire orientations and/or exit interviews, as needed. Arranges for interviews and travel/lodging of selected applicants at company's expense, as necessary. Supervises employees who interview applicants for hourly and salaried positions, and develop and utilize various sources of potential applicants to fulfill staffing needs. Reviews and approves text and placement of recruitment advertising in newspapers, magazines, trade or professional journals, or other media. Makes job offers and monitors performance of new employees during probationary period of employment. Maintains contact with and may visit high schools, trade schools, colleges, universities, job fairs and related functions as part of the recruiting efforts. May participate in orientation of new employees. May conduct separation or exit interviews as appropriate. Ensures adherence to all federal, state and local regulations in the pre-screening and post employment process. Prepares legally required and special reports relevant to the employment function. Establishes and implements the corporate Affirmative Action/Equal Employment Opportunity Programs for minority and female employment and advancement, in compliance with legislation and management directives. Investigates complaints; compiles and submits required AA/EEO statistical reports. Carries out the organization's Affirmative Action/Equal Employment Opportunity Programs for minority and female employment and advancement, in compliance with legislation and management's directives. Maintains an effective interface with minority and female employees and investigates and resolves grievances for all employees. Conducts internal audits of practices to identify possible violations, and compiles and submits required AA/EEO statistical reports. Selects, interviews, and recommends placement of candidates for executive and management positions. Schedules and conducts interviews with candidates for placement. Consults with management to identify and recommend the most qualified candidates. Extends offers to selected candidates and arranges for relocation when necessary. Develops effective working relationships with executive search firms and placement agencies. Selects recruiting sources and techniques to fulfill organization needs by attracting qualified candidates. Recruits, interviews and recommends placement of candidates for professional and technical staff positions from both internal and external sources. Develops effective working relationships with placement agencies, colleges, technical schools, and job fairs. Maintains effective working relationships with all levels of company management to ensure adequate coverage of personnel needs. Consults with management to identify and recommend the most qualified candidates. Extends offers to selected candidates and may arrange for relocation when necessary. Maintains an effective personnel advertising program as directed by management. Keeps informed of developments in such areas as wages and salaries, employee benefits, and general personnel practices. Provides assistance as required by the recruiting staff. This may include but is not limited to: scheduling interviews, making travel arrangements for out-of-town candidates, preparing job offer letters, scheduling pre-employment physicals and

Single Positions and Job Descriptions

Inspector

Engineering and Research & Development

Laboratory Technician General Safety Technician

Engineering and Research & Development Engineering and Research & Development

Top Health, Safety and Environment Executive

Engineering, Research and Manufacturing

Top Manufacturing/Production Executive Top Research Executive

Engineering, Research and Manufacturing

Engineering, Research and Manufacturing

Environmental Engineer

Environmental Engineering

Environmental Engineering Technician

Environmental Engineering

Environmental Manager

Environmental Engineering

Chief Financial Officer/Top Financial Executive

Executive

Chief Information Officer/Top IT Executive

Executive

background checks, and preparing personnel files. May administer tests, screen resumes, and conduct new hire orientation programs. Uses fixed or variable measuring instruments to inspect parts, products and/or processes and ensure conformance with standards. Checks for irregularities and defects. Compares products with parts lists or sample models to ensure completion of assembly. Verifies specified dimensions on products or materials. Performs chemical and physical analyses and tests required for research, development, or quality control of processes or products. Assists in compiling, analyzing and interpreting results. Conducts tests and inspects working areas, machinery, equipment and working conditions for compliance with occupational safety and health regulations. Ensures the availability, readiness and proper use of required accident prevention procedures, safety and fire prevention equipment, protective clothing and devices, and first aid supplies. Recommends and follows up to verify the implementation of corrective actions. Maintains records on safety inspections, and inventory of safety and fire equipment and devices. Develops and implements policies, programs and practices to ensure that the organization is in compliance with all laws, regulations and standards concerning the environment and health and safety of the workforce and surrounding community. Plans, coordinates and directs related engineering, scientific and technical activities, such as sampling, testing and measuring air, soil and water. Oversees the analysis of collected data and implementation of programs to abate, control or eliminate environmental pollutants. Formulates and implements manufacturing policies and programs to maintain and improve the competitive position and profitability of the organization. Directs and coordinates production activities so that approved products are manufactured on schedule and meet quality standards and cost objectives. Formulates research and development programs, policies and procedures to maintain the organization's competitive position and profitability. Directs and coordinates research and development leading to new or improved products and processes. Establishes priorities for research and development projects, and monitors expenditures and progress towards goals. Performs a variety of engineering work in designing, installing, operating, and maintaining measuring apparatus necessary to determine the level of pollutants involving air, land, and water. Ascertains levels of pollution and recommends appropriate action to assure conformance with federal, state, and municipal legislation and regulations regarding environmental control. Assists in the overall planning and installation of equipment revision relating to the environment. Performs tests or experiments requiring the use of nonstandard procedures and complex instrumentation. Serves as liaison between the organization and regulatory agencies concerned with environmental control. Uses sampling, testing and measuring techniques, and performs quantitative and qualitative analyses to determine air, land, or water pollution levels. Assists in the installation and set-up of instruments and equipment. Operates electronic equipment and conducts sampling with the current line of instrumentation. Periodically inspects equipment and performs routine preventive maintenance work. Maintains records pertinent to special sampling projects performed in conjunction with governmental agencies and private institutions. Develops, implements and coordinates policies on matters involving air, water and land conservation that are of concern to the organization and the public. Advises management on the practical and necessary steps to prevent or abate pollution arising from operations. Plans, directs and controls the organization's overall financial plans and policies, accounting practices, and relationships with lending institutions, shareholders and the financial community. Directs such functions as treasury, budgeting, tax, accounting, information systems, real estate, insurance activities, and various administrative functions for the organization and its subsidiaries. Develops and coordinates necessary and appropriate accounting and statistical data and reports. Directs and coordinates information systems planning and functions, including all phases of systems design, programming, installation and operations. Reviews and evaluates project feasibility studies based on management's requirements and

Single Positions and Job Descriptions

Controller (if not Top Financial Executive)

Executive

Division Controller

Executive

Generic Top Call Center and Customer Service Executive

Executive

Generic Top Call Center Executive

Executive

Generic Top Customer Service Executive

Executive

Top Accounting Executive

Executive

Top Auditor/General Auditor

Executive

Top Budgeting Executive

Executive

Top Business Technologist

Executive

Top Call Center and Customer Service Executive (B to B and Consumer) Top Corporate Benefits Executive

Executive

Executive

Top Corporate Compensation and Benefits Executive

Executive

priorities, and implements the installation and operation of information systems and equipment. Directs the establishment and maintenance of the organization's accounting principles, practices, and procedures for the maintenance of its fiscal records and the preparation of its financial reports. Directs general and property accounting, cost accounting, and budgetary control. Appraises operating results in terms of costs, budgets, operating policies, trends and increased profit opportunities. Responsible for overseeing the organization's accounting principles, practices, and procedures regarding the maintenance of fiscal records and the preparation of financial reports within a division. Directs general and property accounting, cost accounting, and budgetary control for a division within the organization. Appraises operating results in terms of costs, budgets, operating policies, trends and increased profit opportunities for the division. The data reported for this position is a combination of the data reported by participants for the following positions: 1493 Top Call Center and Customer Service Executive (B to B and Consumer), 1494 Top Call Center and Customer Service Executive (B to B only), and 1495 Top Call Center and Customer Service Executive (Consumer only). The data reported for this position is a combination of the data reported by participants for the following positions: 1485 Top Call Center Executive (B to B and Consumer), 1486 Top Call Center Executive (B to B only), and 1487 Top Call Center Executive (Consumer only). The data reported for this position is a combination of the data reported by participants for the following positions: 1489 Top Customer Service Executive (B to B and Consumer), 1490 Top Customer Service Executive (B to B only), and 1491 Top Customer Service Executive (Consumer only). Responsible for a majority (or all) of the following functions: general accounting, cost accounting, payroll, accounts payable and accounts receivable. Directs and leads the accounting staff. Reports to the Controller. Develops, installs and administers the organization's overall audit program. Provides management with a review of accounting, financial, information systems and other operations by measuring and evaluating the effectiveness of accounting and management controls. The top budget planning and control job having overall responsibility for directing, leading and coordinating the budgeting function. Organizes budgeting systems and procedures for compiling, monitoring, and analyzing a consolidated annual budget plan and for monitoring actual performance against budget. Responsible for annual and intermediate budgets but not responsible for strategic or long-range planning. The incumbent generally possesses advanced knowledge of both Information Technology and general management and is responsible for the integration of new or existing technology(ies) into business operations. Participates in and/or is responsible for the long-term technical strategy of the organization. May serve as interface between management and the IT function. NOT RESPONSIBLE FOR THE DAY-TO-DAY OPERATIONS OF THE IT FUNCTION. Plans, develops, and directs all aspects of the organization's call center and customer service programs. Establishes, implements, and maintains call center and customer service standards to ensure proper marketing of the organization's products and/or services and customer satisfaction. Has overall responsibility for planning, designing, implementing, and administering a variety of employee benefits programs in support of the organization's business strategies. Programs include: life, health, disability insurance; pension, profit sharing, and other retirement related programs; vacation; etc. Plans and directs the development and implementation of new, improved, and/or cost effective benefits plans. Ensures compliance with all legal requirements; prepares or directs the preparation and filing of legally required reports. Selects and supervises trustees, brokers, consultants, etc. Directs the planning, design, implementation, maintenance and administration of all compensation and benefits programs in order to maintain the organization's objectives and competitive position in the marketplace. Compensation responsibilities include base and total cash compensation programs, job

Single Positions and Job Descriptions

Top Corporate Compensation Executive

Executive

Top Credit and/or Collections Executive Top Distribution Executive

Executive

Executive

Top Diversity Executive

Executive

Top Division/Subsidiary Human Resources Executive (with Labor Relations)

Executive

Top Division/Subsidiary Human Resources Executive (without Labor Relations)

Executive

Top Employment/Recruiting Executive

Executive

Top Engineering Executive

Executive

Top Financial Analysis Executive

Executive

Top Financial Executive (Divisional/Group Level)

Executive

Top Financial Reporting Executive

Executive

evaluation, performance management programs, long-term incentive programs, and executive compensation. Benefits responsibilities include life, health, disability, pension, and profit-sharing programs. Note: the incumbent must be responsible for both compensation and benefits. Has overall responsibility for the planning, design, implementation, maintenance, and administration of a variety of compensation programs to align the organization's people and business strategies, objectives, and competitive marketplace position. Oversees the planning, development, and implementation of base salary and total cash compensation programs, as well as job evaluation, performance management programs, long-term incentive programs, executive compensation, and stock option plans. Ensures compliance with all legal requirements, prepares or directs the preparation and filing of legally required reports. Has overall responsibility for directing and leading the credit function. Has primary responsibility for the development and implementation of policies and procedures regarding customer investigations, extension of credit lines and collections. Directs the distribution activities of the organization. Plans and directs the distribution of raw materials and finished goods inventories. Assures the timely and efficient distribution of materials in order to attain maximum sales potential. Responsible for the design, implementation and maintenance of an effective diversity/affirmative action program within the organization that is in compliance with government regulations and meets corporate goals and objectives. Responsible for creating and maintaining an environment that is sensitive to the needs of today's diverse workforce. Areas of contribution may include but are not limited to: staffing, recruitment, training and organizational development, and compensation. Develops and implements human resources policies and programs for a division/subsidiary, consistent with policy guidelines established by Corporate executive management, covering several of the following: employment, orientation, training, labor relations, compensation, AA/EEO compliance, organization development, relocation, safety and health, benefits, employee relations, records, employee assistance, etc. Develops and implements human resources policies and programs for a division/subsidiary, consistent with policy guidelines established by Corporate executive management, covering several of the following: employment, orientation, training, compensation, AA/EEO compliance, organization development, relocation, safety and health, benefits, employee relations, records, employee assistance, etc. Directs the development and implementation of the organization's plans, policies, and programs designed to attract and retain talent that creates a competitive advantage. Develops and maintains relationships with outside search firms and placement agencies. Plans and directs the overall engineering activities of the organization. Coordinates the creation, development, design and improvement of organization products in conformance with established programs and objectives. Provides engineering advice and assistance to other departments as required. Has overall responsibility for the evaluation of current and proposed financial plans and policies as they relate to the organization's profitability goals. Directs and leads the financial analysis staff. Participates in the evaluation of proposed acquisitions and divestitures. Plans, directs and controls the division's or group's overall financial plans and accounting practices. May deal directly (or through corporate finance) with lending institutions and other sources of outside funding or credit. Must direct one or more of the following functions such as budgeting, tax, real estate or information technology, in addition to the accounting function to be considered a Top Financial Executive. If the position directs only the accounting function, please see position code 0250 Controller. Develops and directs the function responsible for the preparation and distribution of periodic financial statements for users other than those directly employed by the organization. Ensures that all reports and disclosures comply with applicable governmental regulations, professional standards, and organizational policies.

Single Positions and Job Descriptions

Top Human Resources Executive (with Labor Relations)

Executive

Top Human Resources Executive (without Labor Relations) Top Human Resources Information Systems (HRIS) Executive

Executive

Executive

Top IT Operations Executive

Executive

Top IT Security Executive

Executive

Top Labor Relations Executive

Executive

Top Logistics Management Executive

Executive

Top Market Research Executive Top Marketing Executive

Executive

Executive

Top Mergers and Acquisitions Executive Top Product Development Executive

Executive Executive

Top Public Relations Executive

Executive

Top Purchasing Executive

Executive

Top Quality Control Executive

Executive

Directs the development and implementation of most or all company-wide human resources policies and programs covering employment, orientation, training, labor relations, compensation, AA/EEO compliance, organization development, relocation, safety and health, benefits, employee relations, records, employee assistance, etc. Directs the development and implementation of most or all company-wide human resources policies and programs covering employment, orientation, training, compensation, AA/EEO compliance, organization development, relocation, safety and health, benefits, employee relations, records, employee assistance, etc. Plans and directs all aspects of design, development, testing, implementation, and maintenance of new or modified human resources information system(s) to meet the organization's ongoing needs. Researches, analyzes and selects appropriate hardware and software. Coordinates with internal IS/IT staff to ensure the effective integration of HRIS with other business applications, as appropriate. Assists the Top Information Technology Executive in providing strategic and operational direction for planning, designing, implementing and maintaining the organization's information technology infrastructure. Works with internal departments/units to identify opportunities to improve and refine services to meet their needs. Participates in the investigation, selection, and operation of information systems. Develops, implements, and directs the organization's information technology security program, consistent with policies that support business objectives and requirements. Implements processes to identify and mitigate information risks within the organization. Ensures and monitors security compliance as it relates to changes in legislation. May develop and implement disaster recovery programs. Directs the development and implementation of the organization's plans, policies, and programs designed to maintain satisfactory relations between management and organized labor, as well as union avoidance. Conducts, participates in or advises on contract negotiations. Provides interpretation of governmental legislation, and collective bargaining agreements. Represents the organization in arbitration cases and hearings. Plans, directs, controls, coordinates, and evaluates logistics management functions, typically for multiple facilities, for all or most of the following: inventory management, warehousing, and transportation. May be involved with production planning, procurement, and customer service on a limited basis. Directs the analysis of sales records, trend research and estimates of market development and potential. Ensures that management is provided with the data needed to predict future market conditions. Plans, directs and coordinates the marketing of the organization's products and/or services. Continually evaluates the timely adjustment of marketing strategy and plans to meet changing market and competitive conditions. Recommends changes in marketing philosophy and policy when such changes serve the best interests of the organization. Provides marketing advice and guidance to various operating units to ensure overall marketing effectiveness. Recommends organization objectives and long-range plans to achieve growth and financial profitability through mergers, acquisitions and divestitures. Oversees the development of new product ideas, including the study and evaluation of their potential and practicality. Coordinates the initial stages of new product development, as well as modifications or design changes in existing product lines. Organizes and directs public relations policies and programs to develop and maintain public, employee and stockholder interest, understanding and goodwill towards the organization. Administers policies covering the broad field of public relations activities, including the dissemination of public, employee and stockholder information. Develops policies, procedures, and objectives for the procurement of goods and services for the organization. Oversees purchasing programs and processes, and ensures adherence to approved cost, quality and delivery standards. Develops and administers the organization's quality control policies and programs. Ensures that quality control inspections, tests and corrective procedures are coordinated throughout the organization.

Single Positions and Job Descriptions

Top Real Estate Executive

Executive

Top Risk Management Executive

Executive

Top Safety Executive

Executive

Top Security Executive

Executive

Top Shareholder Relations Executive

Executive

Top Strategic/Long-Range Planning Executive

Executive

Top Supply Chain Executive

Executive

Top Tax Executive

Executive

Top Telecommunications Executive

Executive

Top Total Quality Management Executive

Executive

Top Training and Organizational Development Executive

Executive

Treasurer (if not Top Financial Executive) Field Services Supervisor

Executive

Field Services

Plans, directs and controls real estate activities for the organization and subsidiaries to ensure maximum return and profitability. Assists staff and divisions on the acquisition, management and disposal of land and facilities, including facility location, site acquisition, and leasing of space. Plans and directs the development of risk management and loss prevention programs that provide maximum protection of the organization's assets at the most economical rates. Assures timely investigation of accidents involving the organization's products and oversees coordination between insurance companies and attorneys. Develops risk minimization programs and ensures compliance with safety legislation. Develops and implements policies, programs, and practices to ensure that the organization is in compliance with all federal, state, and local laws, regulations, and standards concerning safety. Conducts safety audits in order to identify unsafe acts and conditions which may exist. May develop training in the areas of safety and health. Plans, directs, recommends, and implements policies and procedures to ensure the physical protection and security of the organization's property and assets. Oversees the maintenance and effective operation of the organization's security equipment. Acts as a liaison with law enforcement agencies on all matters pertaining to security. Maintains and improves relations and communications between the organization and its shareholders, the investing public, and other members of the financial community, including financial analysts and institutional investors, to increase the value and marketability of the organization's stock. Directs the long-range planning and development program to ensure the best use of organization resources in defining and planning goals, objectives and programs for the achievement of organization growth and profitability. Directs and communicates results of studies to assess organization performance against plans. Plans, directs, controls, coordinates, and evaluates efforts of all supply chain activities as well as all or most of the following: customer service, inventory management, procurement, production planning, transportation, warehousing, and distribution. Establishes organization tax policy. Participates with other top executives in planning activities and operations to minimize tax liability and maximize after-tax profits and cash flows. Organizes and directs tax research and tax compliance activities. Oversees the preparation and review of tax returns and related reports. Ensures compliance with all tax laws and regulations. Plans, develops and directs all aspects of the organization's voice and data communication networks. Oversees the planning, design, installation and maintenance of networks in support of information systems. Develops plans to ensure that the organization's long-term telecommunication needs are identified and met. Develops and implements a total quality management (TQM) program to improve operating processes in use throughout the organization and its divisions. Participates in the strategic planning process to integrate quality improvements with the overall business plan. Creates a fully integrated learning organization for the company by developing, aligning and delivering organizational development and training activities to meet business goals. Provides internal consulting in training and organizational development to departments: facilitates change management methodologies, and works with management to assess training and development needs consistent with the organization's strategy and vision. Enhances individual and team performance by creating a climate of continuous learning in support of the organization's strategic initiatives. Plans and directs treasury activities, including the procurement, custody and investment of funds and other financial assets. Directs the banking, credit and insurance functions of the organization. Supervises employees who install, service and repair equipment and machinery. Organizes field services offices and facilities, coordinates and schedules field services representatives. Maintains offices and inventory of spare parts and supplies to provide required services. Negotiates service contracts for machinery

Single Positions and Job Descriptions

Generic Field Service Representative

Field Services

Accounts Payable/Receivable Supervisor

Finance

Regional Finance Manager

Finance

Financial Analysis Manager

Financial Analysis

Financial or Business Analyst

Financial Analysis

Assistant Controller

Fiscal and Control

Assistant Treasurer

Fiscal and Control

Financial Systems Analyst

Fiscal and Control

Financial Systems Manager

Fiscal and Control

and equipment, adhering to policy and quality service standards. Trains new field services representatives. The data for this position is a combination of the data reported by participants for all positions in the Field Service functional category which includes positions: 4170 Field Service Representative - Computer Equipment, 4180 Field Service Representative - Electro/Mechanical Equipment, and 4190 Field Service Representative - Electronic Equipment. This position has dual responsibility for the accounts payable and accounts receivable functions. Oversees the AP/AR processes and maintenance of records of amount receivable and amount paid. Verifies and fills out documents related to AP/AR. Keeps track of balances. Prepares, account statements, accounts payable register and other related reports. Develops and monitors budgeting, forecasting, lease analysis, and capital investments. Identifies and evaluates revenue and profit growth opportunities for the region. Oversees fiscal controls and procedures within the region and may recommend improvements. Serves as liaison with other departments, units, or locations. Prepares and creates monthly financial statements; including regional management reports. Manages staff within the company's financial analysis area. May provide members of management with financial information or projections. Evaluates current and proposed financial plans and policies including one or more of the following activities: company planning, divisional planning, profitability analysis, cost analysis, or management services and recommends changes that will accrue to the organization's profitability. Prepares financial and business related analyses and research in such areas as financial and expense performance, rate of return, depreciation, working capital, and investments. Prepares forecasts and analyzes trends in manufacturing, sales, finance, general business conditions and other related areas. Utilizing PC and/or mainframe based systems and software; compiles and prepares reports, graphs and charts of data developed. Assists in the development of business policies, conducts special financial and business related studies and cooperates with other departments in the preparation of analyses. Assists in the direction and administration of the organization's financial operations. Manages the preparation and review of budgets, and various other financial operating reports. May manage one or more accounting departments, as delegated by the Controller. Assists in planning treasury activities, including the care and custody of funds and other financial assets, and the management of the organization's banking, credit and insurance functions. Monitors pension investment results and other benefits funding activities. Maintains and updates databases used in financial systems software. May serve as a liaison between IT and departmental staff in regard to required updates/changes in software. May provide training on financial and/or other software to departmental staff. Generally possesses thorough understanding of databases and general programming concepts. Has overall responsibility for maintaining and updating databases used in all financial systems software. Software may be internally developed or third-party software. Serves as a liaison between IT and departmental staff in regard to required updates/changes in software. Provides for training on financial and/or other software to departmental staff. Generally possesses thorough understanding of databases and general programming concepts. Reviews menus and work or customer orders to determine type and quantities of food to be prepared. Prepares, seasons and cooks food. Carves portions of meat, fish or fowl for individual servings. May plan menus and estimate required food quantities, labor and overhead costs. May lead the work of kitchen assistants in preparing, cooking and storing food, and in maintaining kitchen and storage facilities in sanitary condition. Greets customers seated at assigned tables; may distribute menus. Takes orders for food, presents them to kitchen staff for preparation; and serves the prepared food. May assist in clearing tables. May make suggestions concerning menus and

Cook

Food Services

Food Server

Food Services

Single Positions and Job Descriptions

Food Service Assistant

Food Services

Kitchen Assistant

Food Services

Order Processing Clerk

Fulfillment

Shipping/Receiving Clerk

Fulfillment

Shipping/Receiving Supervisor

Fulfillment

Clerk

General Clerical

Clerk - Typist

General Clerical

File Clerk

General Clerical

Records Clerk

General Clerical

Statistical Clerk

General Clerical

Corporate Construction Engineering Manager Engineering Aide

General Engineering

General Engineering

Engineering Manager

General Engineering

restaurant appearance. Performs routine duties related to serving food as well as clearing dishes and cleaning tables. May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots, pans, etc. Collects and disposes of garbage left at tables. May assist with stocking food inventory and with light cooking. Assists in preparing foods by performing a combination of the following: weighs, measures, washes, peels, cuts, grinds, breads, stirs and/or strains vegetables, fruits, meats, poultry, seafood, soups, sauces and other foods. Stores food items according to temperature requirements. Maintains kitchen work areas, utensils and equipment in clean and orderly condition. Segregates and removes garbage. Receives and checks written or verbal customer purchase orders. Verifies stock availability and processes shipment orders. Maintains related order files and records. Monitors delivery dates and notifies customers of delays. Operates a personal computer and appropriate software packages or its equivalent. Verifies the accuracy of incoming and outgoing shipments and orders. Compares identifying information with bills of lading, invoices, orders or other records. Verifies that materials received are as ordered. May route incoming items within the company as directed. Maintains related records. Supervises employees who count, weigh and identify items in receiving and shipping department. Ensures that materials are checked against vendors' invoices, bills of lading, customer orders and similar papers. Supervises the maintenance of records of damaged or defective items and discrepancies in quantities and weights, and records time, date, quantity, source and destination of materials received or shipped. Performs routine but varied clerical duties in accordance with standard procedures. This includes clerical duties such as photocopying, compiling records, filing, tabulating, posting information, and distributing mail. Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments' functions. Maintains records, prepares forms, verifies information and resolves routine problems. Performs routine but varied clerical work in conjunction with typing duties, such as some or all of the following: types and files reports, business correspondence, forms, and other documents; posts information to records; sorts and distributes mail; and answers telephones. Maintains correspondence, cards, invoices, and other classified or indexed records arranged systematically in a file according to an established system. Inserts and removes material upon request and notes its disposition. Performs related routine clerical duties. May search and investigate information contained in files. In addition, may insert additional data, prepare reports, and provide written information on request. Conducts searches of company records for requested information. Verifies the acceptability of documents stored for microfilming. Controls inventory of records stored and may have responsibility for all phases of destruction and/or disposition of records. Compiles and verifies data for the production of regular and special statistical reports from various sources. Utilizes a personal computer and appropriate software packages or its equivalent. Directs and coordinates the engineering, design and construction of new production facilities, or alteration of existing structures. Manages construction projects and ensures compliance with specifications and contract terms. Performs basic sub-professional engineering tasks in order to gain familiarity with record and filing systems, drafting techniques and standards, data resources, and general nature of the work performed. Maintains maps, detail design drawings, graphs, as-built drawings, structural detail drawings and other graphic engineering records. Collects codes and posts data from prescribed sources for input to computer. Corrects and updates existing records and prepares data for analysis. Directs the engineering activities of the assigned function or department within the organization. Develops and conducts work programs in accordance with company's policies, priorities and budget constraints. Manages and/or develops budgets for assigned function or department including operating requirements and equipment and material purchases. Provides technical oversight and

Single Positions and Job Descriptions

Product Development Engineering Manager

General Engineering

Technical Writer

General Engineering

CEO/President - Subsidiary

General Executive

Chairman of the Board (not CEO)

General Executive

Chief Administrative Officer/Administrative VP Chief Executive Officer

General Executive

General Executive

Chief Operating Officer

General Executive

Executive Vice President

General Executive

Top Communications Executive

General Executive

Top Construction Executive

General Executive

Top Division Executive

General Executive

Top Facility Management Executive

General Executive

Top Regulatory Affairs/Compliance Executive

General Executive

assistance to other departments as required. Note: This position may be a multiincumbent position. Formulates the product development program to develop the most profitable new products by the most efficient means. Manages technical design, initiates appropriate patent action, and recommends capital expenditures and production methods for new products. Writes technical reports, brochures, and/or manuals for internal documentation, customer reference or publications. Analyzes technical literature available, writes descriptive copy, and verifies documentation with related departments. May coordinate the production and distribution of material. Directs a subsidiary organization in accordance with policies, goals, and short- and long-range objectives established and/or approved by the parent organization. May Chair the subsidiary's Board and serve as a Director of the parent organization. Presides as Chairman of the Board of Directors. This position has limited or no responsibility for the day-to-day operations of the organization. The chief responsibilities of the position include strategic intermediate and long-term planning, succession planning and other strategic initiatives such as mergers and acquisitions. This position does not serve as Chief Executive Officer and is an employee of the company (not an independent Chairman). Directs and coordinates a broad range of staff and service functions that provide support, service and assistance to the organization. Develops, implements and monitors related goals, policies, programs and practices. Directs the development of short- and long-range objectives, policies, budgets and operating plans for the organization. As approved by the Board of Directors, oversees their consistent interpretation, implementation and achievement. Establishes an organization hierarchy and delegates limits of authority to subordinate executives regarding policies, contractual commitments, expenditures and personnel matters. Represents the organization to the financial community, industry groups, key customers, representatives of government and regulatory agencies, and the general public. May serve as presiding officer of the Board of Directors and guide its deliberations and activities. Directs and coordinates the activities of the organization in accordance with policies, goals and objectives established by the Chief Executive Officer and the Board of Directors. Ensures the achievement of short- and long-range goals for operations, human resources, financial performance and growth. Directs and coordinates a broad range of activities and functions to ensure effective operations and the achievement of organization objectives in accordance with policies. Directs the strategic communication programs and activities of the internal/external communications of the organization. Develops communication policy and practice for the organization in the areas of marketing, media relations, advertising, public relations, promotions, investor relations, etc. Directs and controls all construction projects of the organization to ensure their completion according to plans, specifications, schedules, budgets and contractual commitments. Directs top project executives and/or construction site superintendents. Represents the organization in matters associated with land development, planning commissions, city and county governing bodies, and miscellaneous associations. Plans, directs and controls activities of the division to accomplish budgeted financial objectives. Directs such functions as production, research, engineering, marketing/sales, human resources, purchasing and accounting. Directs the overall management of multiple company facilities (buildings and grounds). The incumbent MUST BE responsible for all properties and IS NOT accountable for company real estate related investment return and profitability (please refer to Top Real Estate Executive, Position Code 0110). Typically manages individual site based facility managers. Directs cost estimates for all building renovations and space allocations and may be responsible for all facility related functions including cafeteria and/or security functions. Ensures that the policies and procedures of the organization comply with all applicable laws and regulations. Oversees the review and interpretation of new

Single Positions and Job Descriptions

Vice Chairman

General Executive

Human Resources Administration Supervisor

General Human Resources

Human Resources Assistant

General Human Resources

Human Resources Generalist

General Human Resources

Human Resources Manager

General Human Resources

Human Resources Receptionist

General Human Resources

Personnel Records Clerk

General Human Resources

Regional Human Resources Manager

General Human Resources

pending laws and regulations, which potentially affect the organization's business practices. Coordinates the development or revision of policies, procedures, contracts, and agreements to ensure compliance. Provides for the review of modifications initiated by other departments or functional areas. Communicates changes to impacted areas of the organization. Facilitates the adaptation of management and staff to alterations in business practices. Works with top management on strategic planning activities to ensure and enhance organizational compliance with all applicable laws and regulations. Cooperates with general counsel as requested on matters involving questions regarding the organization's compliance with applicable laws and regulations. Serves as a member of the Office of the Chairman. In conjunction with the other members of the Office of the Chairman sets company policy, determines longrange goals and strategy, investigates new lines of business, technologies and acquisitions and performs other duties as determined by the Chairman or the board. Generally not directly involved in day-to-day operations of the company. Plans and schedules work of assigned staff performing work in three or more functional areas of human resources. Supervises the application of established human resources policies in employee relations, wage and salary administration, employment, benefits administration, training, AA/EEO, labor relations, safety, and special projects. May supervise research in the development of human resources policies and procedures. Supervises the preparation of reports as required by legislation or organization needs. May serve as liaison with the community or other outside agencies with regard to human resources activities and programs. Provides clerical/administrative support to one or more functional areas of Human Resources, such as recruitment and staffing, personnel records, employee or labor relations, compensation, benefits, training and/or equal opportunity/affirmative action. Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records. May perform higher level duties involving employee communications, such as pre-employment screening, responding to routine questions on human resources policies and procedures, identifying potential issues and grievances, etc. Provides support in functional areas of human resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training, and special projects. Assists in the development and implementation of human resources policies and procedures and their dissemination through employee booklets, communications, and/or meetings. Prepares reports in conformance with legislated requirements or organization needs. Develops, implements and coordinates policies and programs covering several of the following: employment, labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits and employee services. Greets all visitors to the Human Resources department and directs them to the appropriate location of the office. Answers and directs all incoming calls. Handles the distribution of mail and facsimiles. Schedules meetings and interviews; reserves conference rooms. May assist with pre-screening, testing, reference checking and new hire orientation. May prepare offer and/or regret letters and order office supplies. Responsible for projects as assigned and general receptionist duties. Compiles, files, and maintains personnel records. Records a variety of employee data (e.g., name, address, date and reason for personnel action and changes in employee status, earnings, absences). Files employment records according to filing system used. Documents movement of files; traces missing files. Searches, locates, and removes material from file or furnishes information to authorized individuals. Develops, implements and coordinates policies and programs for a region, consistent with policy guidelines established by corporate executive management, covering several of the following: employment, employee/labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits and employee services. Note: this position is for organizations that operate in multiple regions.

Single Positions and Job Descriptions

Information Technology Planning Manager

General Information Technology Management

Information Technology Purchasing Manager

General Information Technology Management

Claims Adjuster

General Services

General Laborer

General Services

Locksmith

General Services

Offset Printing Press Operator

General Services

Generic Engineer

Generic Engineering

Generic Engineering Supervisor

Generic Engineering

Generic Engineering Technician

Generic Engineering

Plans and directs the design, installation, modification, and operations of information systems capabilities. Prepares short- and long-range plans for software system development, application selection, and system maintenance. Plans and recommends modifications to the system's capacity and its configuration. Ensures that vendor proposals in the purchase of hardware, software, and technical services meet technical specifications. Plans, coordinates, and purchases all information technology equipment. Collects approved purchase orders; obtains and negotiates bids from vendors; places and tracks purchase orders; and reconciles invoices. Plans and coordinates information technology equipment installation. Maintains database on all companyleased/purchased IT equipment and software. Analyzes and monitors asset costs. Investigates insurance claims for personal, casualty, or property loss or damages. Examines claim forms and other records to determine insurance coverage. Interviews, telephones, or corresponds with claimants and witnesses, consults police and hospital records, and inspects property damage to determine extent of liability. Utilizes various methods of investigation according to type of insurance. Prepares reports on findings and negotiates settlement with claimants. Performs a variety of general manual labor tasks, including, but not limited to, lifting and moving materials, loading and unloading vehicles, digging and refilling holes, and other activities in a helping or assisting mode. Installs, repairs and maintains locking systems, door frames, doors, closers and security devices as necessary to preserve the security of the organization. Performs preventive maintenance as needed. Operates an offset printing press to print single and multicolor copy. Reviews printing work orders for special instructions. Ensures that production deadlines are met. Prepares plates; prints and collates finished pages. Ensures quality standards of printed products. Cleans, services, adjusts and makes routine equipment repairs. Ensures that adequate supplies of paper, ink, and other materials are available. Maintains records of production output. The data for this position is a combination of the data reported by participants for all Engineer positions, which includes positions: 3180 Sales Engineer, 3830 Drilling Engineer, 3810 Geotechnical Engineer, 4440 Nuclear Engineer, 4470 Hydraulic Engineer, 8779 Biomedical Engineer, 3740 Materials Engineer, 4410 Metallurgical Engineer, 3800 Chemical Engineer, 3850 Civil Engineer, 5017 Structural Engineer, 3920 Electrical Engineer, 3970 Electronics Engineer, 4090 Environmental Engineer, 3700 Measurement/Calibration Engineer, 4360 Mechanical Engineer, 4230 Hardware Engineer, 4780 Software Engineer, 1983 Network Engineer, 1981 Telecommunications Engineer, 4650 Quality Control Engineer, 4710 Reliability Engineer, 4705 Test Engineer, 4590 Production/Processing Engineer, 4810 Tool Design Engineer, 5640 Welding Engineer, 4520 Packaging Engineer, and 4290 Industrial Engineer. The data reported for this position is a combination of the data reported by participants for the following Engineering positions: 8778 Biomedical Engineering Supervisor, 3715 Calibration Engineering Supervisor, 3775 Chemical Engineering Supervisor, 4646 Civil Engineering Supervisor, 3915 Electrical Engineering Supervisor, 1978 Telecommunications Engineering Supervisor, 3965 Electronics Engineering Supervisor, 4099 Environmental Engineering Supervisor, 4235 Hardware Engineering Supervisor, 4285 Industrial Engineering Supervisor, 4355 Mechanical Engineering Supervisor, 4645 Quality Control Engineering Supervisor, 3745 Materials Engineering Supervisor, 4890 Tool Design Supervisor, 4900 Tool, Die and Gauge Making Supervisor, 4970 Drafting Supervisor, and 4785 Software Engineering Supervisor. The data for this position is a combination of the data reported by participants for all Engineering Technician positions, which includes positions: 8781 Biomedical Engineering Technician, 3773 Materials Engineering Technician, 3770 Metallurgical Technician, 3820 Chemical Technician, 3860 Civil Engineering Technician, 3940 Electrical Engineering Technician, 3990 Electronic Technician, 4100 Environmental Engineering Technician, 3710 Calibration Technician, 4380 Mechanical Technician, 1977 Telecommunications Engineering Technician, 4708 Test Technician, 3720 Instrument Technician, and 4300 Industrial Engineering Technician.

Single Positions and Job Descriptions

Customer Help Desk Technician

Help Desk

Generic Human Resources Assistant/Clerk

Human Resources

Top Employee Relations Executive

Human Resources

Industrial Engineer

Industrial Engineering

Human Resources Information Systems (HRIS) Analyst

Information Systems

Human Resources Information Systems (HRIS) Clerk

Information Systems

Human Resources Information Systems (HRIS) Manager

Information Systems

Human Resources Information Systems (HRIS) Supervisor

Information Systems

Actuary

Insurance

Claims Manager

Insurance

Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate. The data reported for this position is a combination of the data reported by participants for the following Human Resources positions: 1000 Employee Benefits Claim Clerk, 1470 Human Resources Assistant, 1472 Human Resources Information Systems (HRIS) Clerk, and 3077 Training Assistant. Plans and directs all aspects of the organization's employee relations program. Develops and oversees the implementation of approved organization-wide employee relations policies and practices. Ensures the uniform and equitable application of organization policies and procedures. May conduct difficult employee counseling sessions regarding governmental compliance issues, performance, and terminations. Performs a variety of engineering assignments in work measurement for the establishment of standards. Plans and oversees utilization of production facilities and personnel in departments or other subdivisions of an industrial establishment. Plans equipment layout, workflow, and accident prevention measures to maintain efficient and safe utilization of plant facilities. Plans and oversees work study and training programs to promote efficient personnel utilization. Works closely with other engineering disciplines in the development and application of robotics to increase production quality, efficiency, or volume. Researches, analyzes, designs and maintains desktop computer systems in support of human resources administration and projects. Continually monitors information needs and designs new or modifies existing systems to meet changing requirements. Serves as liaison with information systems staff in resolving programming and related problems. Recommends new equipment or software in support of objectives. Enters and controls data from confidential employee records in the organization's computerized Human Resources Information Systems. Reviews source documents for accuracy and completion of data input, and verifies output. Generates and distributes a variety of reports and statistical summaries regarding employee skills, pay data and related information. May develop queries and generate more reports for authorized personnel. Manages the integration of present human resources office procedures into electronic data processing systems in support of human resources administration and projects. Develops, tests, and implements new or modified systems to meet changing requirements. Recommends new equipment or software to support human resources objectives. Prepares periodic or special reports relevant to the human resources function. Supervises the implementation and maintenance of human resources records into electronic data processing systems. Implements efficient means of data collection and maintenance. Supervises generation of regular and special reports regarding employee skills, pay data and related information. Recommends changes in methods or procedures to increase efficiency. Applies knowledge of mathematics, probability, statistics, principles of finance and business to problems in life, health, social, casualty insurance, annuities, and pensions. Specializes in one type of insurance (Life/Health or Property/Casualty). Determines mortality, accident, sickness, disability, and retirement rates. Constructs probability tables regarding fire, natural disasters, and unemployment, based on analysis of statistical data and other pertinent information. Designs or reviews insurance and pension plans, and calculates premiums. Ascertains premium rates required and cash reserves, and liabilities necessary to ensure payment of future benefits. Determines equitable basis for distributing surplus earnings under participating insurance and annuity contracts in mutual companies. Depending upon level, incumbents have either completed or are committed to the completion of courses necessary to attain the designations of Associate, Society of Actuaries (ASA) and Fellow, Society of Actuaries (FSA). Manages the claims payment program, as delegated by the Top Claims Executive. Assists in establishing sound claims practices and policies. Ensures thorough claims investigations, settlements, and legal reviews as needed. Assists in the training and

Single Positions and Job Descriptions

Claims Supervisor

Insurance

Property and Casualty Claims Adjuster

Insurance

Top International Executive

International

e-Business Manager

Internet/e-Commerce Development

development of insurance claims personnel. Supervises the investigation of insurance claims for personal, casualty or property loss or damages. Contacts claimant and oversees the review of claim forms and other records to determine insurance coverage. Supervises negotiations to settle claims out-of-court, up to a predetermined dollar limit. Refers claims exceeding authorized dollar limits to next level of supervision and may make recommendations for settlement. Reviews, analyzes, investigates, and authorizes payment of property & casualty claims within established guidelines. May cover wide range of insurance, but most likely specializes in homeowner, business loss, automotive, or product liability coverage. Complex cases, or those involving bodily injury, are handled at the senior level. Investigates claim through interviews with claimants, and functional/technical experts, as well as review of police and medical records, estimated repair costs, medical expenses. Determines course of action (i.e., payment, further investigation or denial). Corresponds with agents, policyholders, appraisers, hospitals, doctors, other functional experts and claimants. Guides and directs export activities and international operations (outside U.S.), including subsidiaries and branches in other countries. Plans and directs licensing and franchising of organizations in other countries to manufacture and distribute the organization's products. Manages the development and implementation of Web-based business solutions including e-Commerce and e-Procurement.

e-Commerce Business Analyst

Internet/e-Commerce Development

Web Administrator

Internet/e-Commerce Development

Web Author

Internet/e-Commerce Development

Web Developer

Internet/e-Commerce Development

Web Site Artist/Layout Editor Web Site Content Manager

Internet/e-Commerce Development Internet/e-Commerce Development

Web Site Manager

Internet/e-Commerce Development

Webmaster

Internet/e-Commerce

Analyzes and designs e-Commerce applications to meet business process initiatives. Evaluates existing e-Commerce applications to identify areas of improvement; identifies program enhancements and modifications. Creates and reviews prototypes, creates required documentation, tests and debugs, and investigates and corrects program-related problems. Utilizing knowledge of operating systems such as UNIX, Windows NT, TCP/IP, Internet services such as HTTP and FTP servers and focusing primarily on files within the server root, performs the ongoing day-to-day operation of the server software, including maintaining system security, monitoring usage statistics and the logs, modifying configuration settings and backing up the system. Troubleshoots system-related problems as needed. May write shell scripts. Employing such languages as HTML (Hyper Text Mark-Up Language) and focusing primarily on files within the document root, creates and develops visually aesthetic graphics and writes text about the organization and web site, catalogs, short stories and customer support documents for inclusion in the site itself. May create links to other web sites. NOTE: The Web Author function within each site may be allocated between more than one incumbent with each having exclusive responsibility for the contents of a different part of the directory tree. Utilizing a thorough knowledge of programming and server software operations, develops custom programs written in languages such as Perl, C, C++, Java, ActiveX and VRML (Virtual Reality Modeling Language) designed to enhance user appeal and utility as well as the site's overall functionality. Creates Web front-end user interface to new or existing databases using a combination of HTML (Hyper Text Mark-Up Language) and SQL, C, Visual Basic or other languages to make business applications web accessible. This position is responsible for the content and graphical aspects of the web site. Ensures design consistency throughout the entire web site and across platforms. Requests, reviews and controls content of the web site. Communicates technical requirements to content providers; evaluates and edits new content. May work with internal or external counsel to ensure clearance, approval, and authorization issues are resolved before displaying content on the site. Manages the organization's internet web site including technical programming and database development, design (site content, aesthetic look and feel) as well as the site's day-to-day operations. Must manage the activities of one or more web site dedicated jobs such as Web Developer, Web Author, Web Administrator and/or Webmaster. Editor of the web site. Responsible for the content and consistent look of the

Single Positions and Job Descriptions

Development

Inventory Control Clerk

Inventory Planning and Control

Inventory Control Manager

Inventory Planning and Control

Inventory Control Supervisor

Inventory Planning and Control

Manager of Materials

Inventory Planning and Control

Materials Analyst/Planner

Inventory Planning and Control

overall site. Maps the flow of the site, creates general graphics, provides specifications to the Web Author, Web Developer and outside vendors for development of databases, interactive applets, and custom graphics. Using a general knowledge of the site's technical organization and operation, acts as a liaison between the site and users. Maintains records of materials in inventory and on order. Provides information to determine status of current orders and to forecast needs for future orders. Compiles records of amount, type, and value of material or stock on hand. Monitors reorder points, and initiates action to replenish stock. Reconciles discrepancies in inventories. Notifies supervisor of irregularities and when stock reaches designated reorder point. Compiles information on receipt or disbursement of inventories and computes inventory balances, prices and costs. Operates a personal computer and appropriate software packages or its equivalent. Plans, directs, controls, coordinates, and evaluates all or most inventory planning and control activities (e.g., master scheduling, stocking, inventory planning/turnover, materials handling, and forecasting) of the organization. Manages inventory replenishment based on production schedules, current inventory, customer orders, and forecasts. Ensures accurate and current inventory records. Controls amount of material on hand by supervising perpetual inventory. Supervises employees who take periodic physical inventory and order items that have become depleted. Furnishes reports as needed to forecast estimates and schedules of goods in process and needs for future production or use. Operates computer terminal and other computer-related equipment relevant to job duties. Manages the overall control and movement of materials in and out of plants. Directs and administers some or all of the following: purchasing, production scheduling and control, inventory and warehouse stock control, warehousing, sales order entry, customer service, traffic and shipping. Analyzes and plans material requirements by determining the quantity and date materials are needed to ensure optimal inventory levels. Prepares operational schedules and coordinates manufacturing activities to ensure production and quality of products meet specifications. Prepares and processes requisitions as appropriate. Supervises employees who review sales orders, manufacturing schedules and inventory control records to determine quantities of and delivery schedules for raw materials and purchased parts and assemblies required to sustain scheduled production. Notifies Purchasing to place orders and follows-up with vendors to ensure that required delivery dates are met. Loads and unloads trucks, railway cars, or aircraft. Moves material within a warehouse or storage facility to and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. Supervises employees who load and unload trucks, freight cars, conveyors and other types of transporting equipment, manually or with the aid of materials handling devices. Coordinates the transport of materials to and from departments and work stations, using hand trucks, tote boxes and other materials handling equipment. Supervises the operation of motor vehicles to transport materials, equipment, supplies and personnel from one location to another. Supervises a combination of two or more of the following: receiving, shipping, materials handling, warehousing, or expediting. Supervises the receipt and storage of equipment, materials, merchandise and similar items in a storeroom or warehouse. Ensures that items are appropriately marked or tagged for identification purposes. Supervises employees who fill orders or requisitions for materials, and keep records of items issued and received. Locates stock and delivers requested items to authorized departments. Reviews order forms for proper coding, quantities requested, and authorized approvals. Ensures that deliveries are made to proper departments. Maintains established inventory levels by checking shelves and notifies supervisor at established reorder points, or prepares purchase orders. Stocks vendor deliveries in warehouse or

Materials Control Supervisor

Inventory Planning and Control

Materials Handler

Inventory Planning and Control

Materials Handling/Trucking/Dispatching Supervisor

Inventory Planning and Control

Multifunction Materials Management Supervisor Storeroom/Warehouse Supervisor

Inventory Planning and Control Inventory Planning and Control

Supply/Stock Clerk

Inventory Planning and Control

Single Positions and Job Descriptions

Employment Law Attorney

Labor Relations/Legal

Labor Relations Manager

Labor Relations/Legal

Labor Relations Representative

Labor Relations/Legal

Contracts Clerk

Legal

Corporate Secretary (if not Top Legal Executive)

Legal

Legal Assistant

Legal

Legal Secretary

Legal

Top Government Affairs Executive

Legal

Top Legal Executive

Legal

Assistant General Counsel

Legal and Regulatory Affairs

supply room and checks that deliveries conform to purchase orders as to quantity and quality. Reports on spoilage and stock damage. Marks articles with identification codes. Contacts approved vendors to reorder supplies. May operate a personal computer and appropriate software packages or its equivalent. Interprets and prepares legal documents, analyzes proposed and existing legislation, reviews company policies, monitors and ensures legal compliance, and advises management on legal matters in order to guard the organization against legal liability. Establishes and maintains satisfactory labor-management relations. Formulates and administers the organization's labor relations policy, subject to top management guidance and approval. Represents management in labor relations, including the negotiation, interpretation, and administration of collective bargaining agreements. Prepares for, conducts, or advises on contract negotiations. Draws up or assists in drawing up labor agreements. Advises on the administration of labor agreements and on the handling of grievances. Prepares briefs for arbitration cases and conducts presentations at hearings. Advises on the application of the Fair Labor Standards Act, Labor Management Relations Act and other federal and state legislation. Represents the organization in dealings with government agencies such as the National Labor Relations Board and the Wage-Hour Division of the Bureau of Labor. Engages in other personnel activities such as compensation, benefits, recruitment, and training. Provides a wide variety of clerical support to the contracts staff including photocopying, compiling records, locating and retrieving documents, maintaining files, and distributing mail. Prepares contracts, leases, memoranda and other legal documents using standard templates. May assist with the tabulation and preparation of estimates. Serves as Secretary of the organization in accordance with its charter, by-laws and any legal requirements. Arranges for meetings of the Board of Directors and keeps minutes of such meetings. Signs documents and affixes the organization seal as appropriate. Oversees shareholder relations with regard to organization notices, correspondence, shareholder meetings and general policy. Provides assistance as required by the legal staff. This includes administrative duties such as photocopying, compiling records, locating and retrieving documents, maintaining files, and distributing mail. May prepare general correspondence, other legal documents, memoranda, reports, presentations, make travel arrangements, etc. Performs secretarial duties that require knowledge of legal procedures and terminology. Prepares papers and correspondence such as contracts, briefs, summonses, complaints and motions. May maintain files and calendars, schedule appointments, schedule meetings, and make travel arrangements. Operates a personal computer and appropriate software packages or its equivalent. Organizes and directs strategies and programs to represent the organization in matters involving all governments and regulations. Provides policy direction and leads efforts to promote the organization's point of view to legislators and regulators. Develops and maintains internal communication programs to ensure the organization's awareness of governmental legislation that affects its activities. Directs the legal affairs of the organization. Provides legal counsel and guidance on the ordinary and special activities of the organization. Ensures maximum protection of the organization's legal rights, utilizing broad familiarity with most major legal disciplines. Participates in senior management policy deliberations. Directs the defense of the organization against suits or claims and prepares the prosecution of the organization's claims against others. Oversees the legal aspects of organization transactions and the preparation of reports and statements of a legal nature. Assists the General Counsel in providing advice and counsel on any legal matter or problem involving the company; advising and rendering opinions to senior management with respect to the legal implications of establishing or changing company policy; working with representatives from various departments on developing and modifying practices and procedures to conform with legal requirements. Drafts, reviews, and revises a variety of instruments involving the

Single Positions and Job Descriptions

Attorney

Legal and Regulatory Affairs

Community Relations Manager

Legal and Regulatory Affairs

Government Affairs Manager

Legal and Regulatory Affairs

Paralegal/Legal Assistant

Legal and Regulatory Affairs

Regulatory Affairs Analyst

Legal and Regulatory Affairs

Regulatory Affairs Manager

Legal and Regulatory Affairs

Electrical Maintenance Supervisor

Maintenance

General Maintenance and Construction Supervisor Groundskeeper

Maintenance

Maintenance

HVAC (Heating, Ventilating, Air Conditioning) Mechanic

Maintenance

company's interests or the interests of customers. May act as liaison with outside legal firms. May represent the company in certain litigation. Keeps informed on all legislation affecting overall company operations. Prepares and reviews contracts involving leases, licenses, purchases, sales, real estate, employment, insurance and other matters. Studies proposed and existing legislation. Gives legal advice with respect to administration, and prepares resolutions and forms. Reviews and approves advertising copy and public statements from a legal standpoint. Anticipates and guards against legal risks involving the organization. Participates in major legal actions. Plans, organizes and directs efforts to represent the organization in the communities in which it operates. Establishes relationships with community leaders and coordinates programs that promote good corporate citizenship and enhance community good will toward the organization. May manage the organization's charitable contributions program, including screening requests for financial support, coordinating the approval process and managing the disbursement of funds. Administers related activities, such as matching gift and volunteer programs. Develops and implements policies and programs to ensure the organization's awareness of governmental legislation that affect its activities. Plans and implements strategies to promote the organization's point of view to legislators and regulators. Provides assistance in preparing legal documents. Performs routine legal research and compiles data from such references as digests, encyclopedias, practice manuals or other sources. Prepares drafts of contracts involving leases, licenses, purchases, sales, insurance, employment, and related matters. Maintains file system for annual meetings and drafts documents for such meetings, including notices, proxies, affidavits of mailing, agendas, ballots, shareholders and directors minutes and related memoranda. Normal Qualifications: Education: 2 Years Formal Legal Training or equivalent. This is not the position of Legal Secretary. Performs activities related to obtaining government approval for new products that are covered by government regulations, including the preparation of marketing applications. Participates in related government interaction and compliance activities within the organization and at contract facilities during and after inspections, or during regulatory actions initiated by government agencies. Plans, coordinates and implements regulatory strategies for new products that require governmental approval. Prepares marketing applications required by governmental agencies (domestic and international) to obtain approval for regulated products. Coordinates all related government interactions and compliance activities within the organization and at contract facilities during and after inspections, or during regulatory actions initiated by governmental agencies. Oversees the development of procedures and controls to ensure organizational compliance. Supervises the lay-out, assembly, installation, testing, repair and adjustment of electrical fixtures, apparatus, equipment and wiring such as motors, welding equipment, lighting fixtures, generators, circuit breakers and transformers. Supervises the installation, repair and calibration of electrical and electronic recording devices, and regulation of control instruments. Supervises employees who maintain, repair and service plant equipment, buildings and facilities. Works on projects involving the construction of new buildings and facilities and the alteration or modification of existing ones. Cuts grass, repairs damaged lawns, and prunes trees and shrubs. Lays out and tends flower beds or other decorative vegetation. Removes snow and ice from walks and driveways. Maintains driveways and parking lots. Performs routine cleaning and maintenance on gardening and grounds equipment. Performs all work in accordance with established safety procedures. Installs, maintains, and repairs heating, ventilating, and air conditioning systems. Monitors HVAC systems and operations, and ensures that routine preventive maintenance is performed according to established schedules. Checks, repairs and/or replaces valves, motors, controls, switches, gauges, wiring, fans, pumps, compressors, condensers, cores, pipes and other functional components of the system. Performs all work in accordance with established safety procedures. Holds

Single Positions and Job Descriptions

Machine Shop Maintenance Supervisor

Maintenance

Machinist

Maintenance

Maintenance Carpenter

Maintenance

Maintenance Electrician

Maintenance

Maintenance Mechanic

Maintenance

Maintenance Painter

Maintenance

Maintenance Plumber

Maintenance

Multifunction Maintenance and Trade Supervisor

Maintenance

appropriate licenses as may be required by law. Supervises employees who maintain, rebuild and repair a wide variety of production or processing machines and equipment. Supervises maintenance and repair work on punch presses, drill presses, lathes, screw machines, milling machines, grinders, pumps, compressors, die-casting machines, hydraulic presses, molding machines, conveyors, rolling mills, mixers, stamping machines, and similar standard or specially designed equipment and auxiliary mechanisms. Supervises the set-up and operation of various types of production tools and equipment prior to approving for production use. Produces replacement and new parts in making repairs to metal parts in mechanical equipment. Fabricates metal parts for experimental apparatus or prototype equipment, working from drawings and written instructions. Performs the carpentry duties necessary to construct and maintain building woodwork such as bins, counters, shelves, benches, stairs, doors, and windows. Works from drawings or verbal instructions and uses a variety of carpentry hand and power tools. Repairs high grade articles of furniture such as cabinets, chairs, store fixtures, and office equipment. Repairs loose or broken joints. Replaces damaged veneer. Performs the carpentry necessary to cut and shape parts of furniture. Operates hand saw, mortiser, drill press, wood lathe, and related woodworking equipment. Performs all work in accordance with established safety procedures. Estimates time and material costs on carpentry projects and requisitions new carpentry materials and equipment. Repairs, installs, replaces and tests electrical circuits, equipment, and appliances. Uses hand tools and testing instruments. Inspects and tests electrical equipment, lighting, signal, communication, and power circuits. Isolates defects in wiring, switches, motors and other electrical equipment using testing instruments such as ammeter, ohmmeter, voltmeter, testing lamp, or growler. Replaces faulty switches, sockets, and other elements of electrical systems. Dismantles electrical machinery and replaces defective electrical or mechanical parts such as gears, brushes, and armatures. Mounts motors, transformers and lighting fixtures into position and completes circuits according to diagram specifications. Performs all work in accordance with established safety procedures. Inspects completed work for conformance with requirements of local building and safety codes. Estimates time and material costs on electrical projects. Requisitions new electrical supplies and equipment. Holds an electrician's license. Repairs and maintains machinery and mechanical equipment, such as motors, pumps, conveyors, belts, fans, air conditioners, etc. Examines mechanical equipment to diagnose trouble. Disassembles machines and repairs or replaces broken parts. Adjusts functional parts of mechanical devices as necessary. Cleans and lubricates parts. Orders replacement parts. Inspects completed repairs. Performs all work in accordance with established safety procedures. Requisitions new parts and equipment. Paints, varnishes, stains, enamels, lacquers and redecorates walls, woodwork, and fixtures. Mixes paint and matches colors; uses brushes, sprayers or rollers to apply paint or other coatings. Removes old finish using scraper, chemical compounds, or blowtorch. Fills nail holes, joints, and cracks in walls with plaster or other filler. Replaces door or window glass. Performs all work in accordance with established safety procedures. Estimates time and material costs on painting and redecorating projects. Requisitions new painting supplies and equipment. Inspects, installs, repairs and replaces pipes, fittings, and plumbing fixtures to maintain the heating, water, gas, and drainage systems. Cuts, bends, threads and fits pipes with adjoining pipe assemblies. Caulks leaks and opens clogged drains. Installs sinks, showers, toilets, water heaters and related plumbing fixtures. May replace tile, replaster or paint walls through which holes have been broken to gain access to plumbing. Interprets blueprints and works from sketches or verbal instructions. Performs all work in accordance with established safety procedures. Inspects completed work to ensure compliance with engineering specifications and local building codes. Estimates time and material costs on plumbing projects. Requisitions new plumbing supplies and equipment. Holds a plumber's license. Supervises a combination of two or more of the following: machine shop, tool making, pipefitting, masonry, painting, electrical, carpentry or other skilled

Single Positions and Job Descriptions

Stationary Engineer

Maintenance

Waste Water Treatment Technician

Maintenance

Yard Labor/Janitorial Supervisor

Maintenance

Market Research Analyst

Market Research

Market Research Manager

Market Research

Market Research Supervisor

Market Research

Marketing Assistant

Marketing

Marketing Specialist

Marketing Administration

Meetings and Special Events Assistant

Marketing Administration

Meetings and Special Events Manager

Marketing Administration

Meetings and Special Events Planner Marketing Manager

Marketing Administration

Marketing and Sales

Top Marketing and Sales Executive

Marketing, Sales and Public Relations

employees. Operates and maintains stationary engines and equipment such as steam engines, boilers, air compressors, generators, turbines, and refrigeration equipment. Holds appropriate licenses, including that of refrigeration engineer. Tends pumps, conveyors, blowers, chlorinators, vacuum filters, and other equipment used to decontaminate waste water (sewage) by settling, aeration, and sludge digestion. Reads charts, flow meters, and gauges to detect equipment malfunctions. Collects samples, makes process reports, and performs minor repairs on equipment. Supervises miscellaneous manual labor functions in an industrial or commercial establishment, such as sweeping and cleaning floors and work areas, picking up papers and refuse from grounds, assisting in the handling of heavy materials, making minor repairs, mowing lawns, and shoveling snow. Supervises general janitorial duties in an office, such as cleaning, dusting, washing windows, and moving and polishing furniture and equipment. Analyzes existing and potential product/service markets. Collects and analyzes data on established and prospective customers and on competitors. Prepares reports that interpret market conditions and potentials. Investigates methods, costs of distribution, and advertising. Manages and directs the organization's market research area. Ensures the accuracy of sales records analyses, research trends, and estimates of market developments and potential. Provides senior management with information used to predict sales potential and market conditions. Supervises employees engaged in market research activities. Oversees the collection and analysis of market research data on current and prospective customers and competitors. Supervises and performs analyses on existing and potential markets for company products/services. Performs a variety of clerical/administrative functions to support the timely execution of marketing plans and projects including some or all of the following: maintains schedules for key marketing projects and tracks expenditures and budgets; maintains stock of literature, mails catalogs, updates and adds records to computer databases; assists in the logistics of planning and set up for trade shows; coordinates communications with appropriate sales and marketing managers regarding the status of leads, trade shows and sales materials. Provides support and assistance in several of the following marketing areas; market research (identification and interpretation of key business trends and findings unique to the industry), development and design of company and business unit marketing literature (brochures, advertisements, annual reports, etc.), review and update of the marketing infrastructure which may include a database system, intranet, and external web site. May coordinate graphics production of proposals, projects, and marketing literature. Assists the Meetings and Special Events Manager in the planning and execution of logistics for company meetings, special events, trade shows and other sales promotion events. Assists in site selection, food and beverage selection as well as makes arrangements for audio visual, transportation and other services. Keeps track of all expenses and assists in conducting reconciliations and preparing reports on activities costs. Oversees the planning and execution of logistics for company meetings and special events, which may include trade shows and other sales promotion events. Manages facility selection, contract negotiations, food and beverage selections, and arrangements for audio visual service, transportation, etc. Conducts reconciliations and makes periodic reports on activities costs. Plans and executes logistics for company meetings and special events. Recommends selection of facility, negotiates contracts, makes food and beverage selections, and ensures arrangements for audio visual service, transportation, etc. Manages all activities associated with the marketing function of the organization. Develops marketing campaigns, evaluates marketing plans, and develops strategies to respond to changing market and competitive conditions. Develops objectives, policies and programs for marketing and sales activities of the organization. Plans, directs and coordinates the efforts of marketing and sales personnel toward the accomplishment of objectives. Maintains and constantly

Single Positions and Job Descriptions

Calibration Technician

Measurement/Calibration Engineering

Mechanical Engineer

Mechanical Engineering

Mechanical Engineering Supervisor

Mechanical Engineering

Mechanical Technician

Mechanical Engineering

Fundraising Manager

Not-For-Profit

Program Manager

Not-For-Profit

Top Development/Fundraising Executive

Not-For-Profit

Industrial Nurse - RN

Occupational Health and Safety

Occupational Nurse - RN

Occupational Health and Safety

Safety Director

Occupational Health and Safety Occupational Health and Safety

Safety Supervisor

improves the organization's competitive position. Ensures maximum sales volume at minimum cost. Provides advice and assistance to the Chief Executive Officer and other operating units on sales and marketing issues. Tests, calibrates, and repairs measuring and indicating instruments for conformance to established government, commercial, and organization standards. Sets up equipment for tests and measures accuracy of instruments used to record voltage, heat and magnetic resistance, etc. Adjusts instruments to calibration standards and assembles equipment. Performs a variety of engineering work in planning and design of products, tools, engines, machines and other mechanically functioning equipment and mechanical industrial processes; oversees production, installation, operation, maintenance, and repair of such equipment, including centralized heat, gas, water and steam systems. Works with other engineering disciplines in the development and application of robotics to increase production quality, efficiency, or volume. Supervises a variety of mechanical engineering assignments. Supervises the planning and design of products, tools, engines, machines and other mechanically functioning equipment and mechanical industrial processes, and oversees production, installation, operation, maintenance, and repair of such equipment, including centralized heat, gas, water and steam systems. May work closely with other engineering disciplines in the development and application of robotics to increase production quality, efficiency, or volume. Develops and tests machinery and equipment, consistent with engineering and other specifications. Drafts detail drawings or sketches for drafting room completion or to request parts. Devises, fabricates, and assembles new or modified mechanical components or assemblies. Sets up and tests complete units. Records test procedures and results, performs routine analyses and calculations, and recommends changes in equipment, products or test methods. Responsible for the development, planning, design and implementation of various fundraising programs. Responsible for actively cultivating and soliciting new funding opportunities and development strategies for a broader base of donors. May be responsible for the cultivation, solicitation and acquisition of major gifts. May have responsibility for identifying potential grant opportunities and oversees the proposal preparation. Responsible for the development and ongoing management of one of the organization's programs. Develops the program budget, staffing requirements and ensures the program meets its stated objectives. Responsible for the organization's fundraising, annual giving and capital development programs. Develops fundraising strategies and campaigns to support the programs of the organization. Stays abreast of current fundraising techniques. Maintains contacts with individuals/corporations that support the organization. Renders professional nursing care for the comfort and well-being of patients. Prepares equipment and assists physician during examinations and treatments. Administers prescribed medications, changes dressings, cleans wounds, and monitors patient's vital signs. Observes and maintains records on patient's care, condition, reaction, and progress. Manages, coordinates, and administers several of the following: Workers' Compensation, Disability (Short-Term and Long-Term), Drug & Alcohol Program, Executive Physical Examination Program, and Wellness Programs. May maintain health and/or safety logs and employee medical record files; counsel with and advise employees regarding health inquiries; assist in the rehabilitation of disabled employees; conduct educational programs related to safety, health and risk prevention; and review and validate all pre-employment physical examination results. Serves as a liaison with insurance carriers, employees, and physicians. May serve on a safety committee. Establishes and promotes the maintenance of safe and healthy working conditions, and recommends measures to reduce or eliminate industrial accidents and health hazards in compliance with OSHA regulations. Supervises the safety and health program to ensure compliance with established policies and governmental regulations. Coordinates inspections and tours of facilities to detect existing or potential accident, fire, and health hazards; and recommends corrective or preventive actions. Supervises or conducts employee

Single Positions and Job Descriptions

Wellness Program Administrator

Occupational Health and Safety

Wellness Program Manager

Occupational Health and Safety

Workers' Compensation Administrator

Occupational Health and Safety

Workers' Compensation Manager

Occupational Health and Safety

Administrative Assistant

Office Services

Audio Visual Technician

Office Services

Library Assistant

Office Services

Mail Clerk

Office Services

Messenger

Office Services

Micrographics (Imaging) Operator

Office Services

Office Services Assistant

Office Services

training programs in accident and fire prevention and protection, and other employee safety programs. Investigates accidents and injuries. Prepares legally required reports and any regular or special reports for use in hearings, lawsuits, and insurance investigations. May serve as liaison with local fire departments, area hospitals, and other outside agencies regarding employee safety and health programs. Provides support in administering wellness programs. Administers program activities aimed at improving employee health and well being, including physical fitness, weight reduction, stress management, and smoking cessation. Makes recommendations on changes or additions to the program to reflect changing needs of employees. Manages all aspects of the corporate wellness program. Plans and develops program activities aimed at improving employee health and well being, including physical fitness, weight reduction, stress management, smoking cessation, early detection, and related programs. May counsel and advise employees regarding wellness programs and activities. Provides support in administration of workers' compensation program. Responsible for claims administration and audits, report preparation, and compilation of statistics. Interprets laws and regulations, determines appropriate courses of action, and presents solutions to resolve claims. Interfaces with employees, managers, insurance carriers, medical personnel and attorneys. May provide data for government required reporting. Manages all aspects of the company's workers' compensation program. Develops and implements processes and procedures to achieve cost containment and cost reductions. Responsibilities may include pursuing claim resolution opportunities, settlements, denials, and litigation management; return-to-work management; authorizing payment of settlements; managing the insurance carrier to ensure effective administration of the program; and providing consultation regarding claims matters to managers and employees. Provides a wide variety of administrative and staff support services to an organizational unit. May assist in budget preparation and control activities. May assist in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc. Administers programs, projects, and/or processes specific to the operating unit served. May serve as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations. May screen and interview job applicants and orient new employees. NOTE: This is not a secretarial position. Sets up and adjusts audio and visual equipment to meet production requirements. Performs routine maintenance of equipment. Assists in editing tapes, incorporating graphic enhancements, videotaping and photographing events, training in television studio production, and setting up lighting and sound devices. Maintains audio and video media library. Provides assistance as required by library services to meet the informational, educational, and research-related needs of patrons. May check materials in and out; shelve and retrieve materials; as well as assist with the classification, cataloging and indexing of books, periodicals, and related materials. Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes postage and maintains records on postage, registered mail and packages. Delivers and picks up documents, mail, messages, packages and other items as directed to and/or from business establishments and/or private homes. Travels by foot, bicycle, motorcycle, automobile or public transportation. Maintains a log of items picked up and delivered. Images/microfilms company records to ensure that company history is archived and that vital records are protected. Ensures the imaging process meets quality control standards. Retrieves documents as requested and maintains appropriate records. Provides general facilities administration support which may include responding to calls for facility repair, the purchase of office supplies including stationery, business cards, name plates, handling special mail requests, printing services, petty

Single Positions and Job Descriptions

Photocopy Machine Operator

Office Services

Receptionist Receptionist/Telephone Operator

Office Services Office Services

Telephone Operator Telephone Operator - Chief

Office Services Office Services

Travel Clerk

Office Services

General Maintenance Repair Worker

Operations

Janitor

Operations

Logistics Analyst

Operations

Logistics Clerk

Operations

Logistics Coordinator

Operations

Operations Planning Manager

Operations

Safety Representative

Operations

cash account and facility security functions. May assist with fixed asset inventories. Operates a photocopy machine to complete assignments ranging from the production of single color forms, reading material and other documents to those requiring the merge of covers, text, indices and related items in single or multicolor. May perform all phases of equipment set-up, operation and routine maintenance. Maintains equipment and supplies. Greets, identifies and directs visitors. Arranges for escort as appropriate. Maintains visitor records and performs incidental typing and clerical work as assigned. Greets vendors, customers, job applicants and other visitors, and arranges for escort services, as appropriate. Operates a switchboard or telephone console to route incoming calls and place outgoing local and long distance calls. Trains relief receptionist/operators. Operates a switchboard or telephone console to route incoming calls and place outgoing local and long distance calls. Orients, trains, guides and performs the same work as employees who operate a switchboard or telephone console to route incoming calls and place outgoing local and long distance calls. May maintain and update information on telephone extensions and office assignments. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment, and maintains related records. Schedules and coordinates business travel for employees, consistent with organization policies and cost guidelines. Makes reservations for air travel, car rentals, overnight accommodations, etc. Notifies employees of completed arrangements and forwards itineraries, tickets and instructions. Performs related clerical duties and verifies accuracy of travel documentation and charges. May utilize an outside travel agency and/or an online reservation system or similar computer technology. Performs maintenance service or repairs in two or more skill areas, including plumbing, carpentry, painting and plastering, machine servicing, electrical repairs or installations, or vehicle servicing. Performs all work in accordance with established safety procedures. May estimate time and material costs of various projects, may requisition new supplies and equipment. Maintains offices, buildings or plant facilities in clean and orderly condition. Sweeps, mops and polishes floors, removes trash and litter, and cleans furniture. Makes minor maintenance repairs. May tend furnaces. Develops and implements logistics plans that may affect the production, distribution, and inventory of finished products in order to enhance product flow. Assists in the development of policies, guidelines, and procedures to ensure quality and cost control. Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times and order fill rates. Maintains appropriate records and prepares reports. Coordinates logistics activities with internal/external customers. Provides clerical support to one or more functional areas of logistics, such as production, distribution, inventory planning and control, fulfillment, and purchasing. May review order forms for proper coding, quantities requested, and authorized approvals; prepare purchase orders; verify accuracy of incoming and outgoing shipments and orders; maintain records of materials in inventory and on order; and update information on the system to maintain records. Coordinates the day-to-day operation of all aspects of logistics (i.e., distribution, inventory control, fulfillment, etc.). Conducts inventory audits in order to monitor production and plant inventory levels. Arranges warehousing and transportation of product to customer. May investigate and respond to inquiries regarding distribution and shipping. Researches, develops and formalizes strategic operational plans that effect the manufacture, transfer and distribution of products to customers. Analyzes and reports on operations methods, processes, equipment, and facilities in light of current operational needs and future strategic objectives. Assists with the development of regular and special executive reports. Plans and administers training programs in accident and fire prevention and protection, and other employee safety procedures. Prepares and distributes educational materials and information, audits company facilities, and recommends

Single Positions and Job Descriptions

Total Quality Management Manager

Operations

Manager of Operations (NonManufacturing)

Operations/Logistics

Top Operations Executive (Non-Manufacturing)

Operations/Logistics

Packaging Engineer

Packaging Engineering

Payroll Administrator

Payroll

Payroll Clerk

Payroll

Payroll Manager

Payroll

Payroll Supervisor

Payroll

PC Maintenance Technician

Personal Computing

Personal Computer (PC) Analyst

Personal Computing

actions for the correction of hazardous situations for compliance with governmental regulations. Compiles and submits accident reports as required. Manages the operation of the organization's total quality management (TQM) program. Oversees the development of systematic approaches for assuring high quality goods and services that meet customer needs. Coordinates program communications to employees, assists in the development of training, monitors results, and administers related reward systems. Manages the day-to-day operation of a segment of the organization's operations in non-manufacturing environments in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Directs the operation of the organization's facilities and processes in nonmanufacturing environments. Formulates and implements policies and procedures to facilitate processes and clarify and correct procedural problems. Evaluates the feasibility of new or revised systems and procedures, and oversees audits to ensure compliance with established standards. Develops and designs packing materials, shipping containers, etc., for the attractive and safe shipping of products under varying conditions of climate, environment, and differing modes of transportation, using lubricants, protective materials, and other methods as required. Compiles payroll data and statistics to maintain records and for the calculation of payroll. Reviews and records new hires, pay rates and changes affecting net wages such as exemptions, insurance coverage, direct deposits, etc., in computer file. Accumulates and organizes information to ensure that related payroll accounts are reported to all required governmental agencies. Prepares and creates standard and ad hoc reports and reconciles all payroll related general ledger accounts. Reviews and ensures accurate computation of pay and interprets company policies and government regulations affecting payroll procedures. May coordinate payroll with outside service provider. Inputs data from time sheets, production records, or individual time cards to computerized payroll system, including employee name, days worked, overtime earnings if any, date, gross pay, deductions, required withholdings and net earnings. May use appropriate software packages to compute withholdings and deductions where multiple tax laws are involved as well as payments on sales draws and commissions. Manages the preparation and distribution of the organization's hourly and salaried payrolls for single or multiple locations. Oversees the maintenance of earnings and deduction records. Ensures that all taxes, Social Security contributions, contributions to employee benefit programs, and other deductions are withheld from individual paychecks. Directs the preparation and filing of required reports and/or payments to government agencies, insurance carriers, other organizations and individual employees. Serves as liaison with other departments, units, or locations in the resolution of payroll problems. Recommends changes in methods or procedures to improve the efficiency of the payroll function. Supervises the preparation of wage and salary payroll, including functions such as computing and making extensions and deductions. Coordinates the maintenance of individual payroll records, payroll distribution, preparation of year-end tax forms and Social Security reports; and compilation of periodic and special reports on payroll matters. Identifies and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Troubleshoots and resolves enduser problems and ensures correct operation of personal computers. Maintains inventory of computer parts and log of all repairs/service performed. Installs new and/or expands existing personal computer based systems. Determines required software and hardware in conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains existing hardware. Provides problem-solving support to computer users. Develops and maintains telecommunications systems. May train users in use of equipment.

Single Positions and Job Descriptions

Personal Computer (PC) Manager

Personal Computing

Personal Computer (PC) Support Specialist

Personal Computing

Training Specialist - Personal Computers/Minicomputers

Personal Computing

Generic Plant Human Resources Manager

Plant Management

Plant Human Resources Manager (with Labor Relations) Plant Human Resources Manager (without Labor Relations) New Product Planning Manager

Plant Management

Plant Management

Product/Brand Management

Product or Brand Manager

Product/Brand Management

Instrument Technician

Production Engineering

Plant or Facility Maintenance Engineering Manager Production/Processing Engineer

Production Engineering

Production Engineering

Capacity Planner

Production/Inventory Management

Expediter

Production/Inventory Management Production/Inventory Management

Master Scheduler

Coordinates the management of microcomputer (PC) hardware and software between all user departments and company locations. Plans, organizes and implements support functions to meet end-user requirements. May coordinate the training for end-users on hardware and related software applications. Oversees the design, coding, and testing of documentation and the implementation of micro applications and support. Installs microcomputer hardware and peripheral components, such as monitors, keyboards, printers and disk drives. Loads and verifies correct operation of software packages, such as operating system, word processing and spreadsheet programs. Provides training and technical assistance to users. Identifies and resolves hardware, software and operator problems, makes minor repairs, or refers to service personnel. Administers, organizes and conducts training and educational programs in specialized applications of personal computer/minicomputer systems. Monitors employee progress and program effectiveness. Assesses training needs and requirements. Recommends outside training as required. The data reported for this position is a combination of the data reported by participants for the following positions: 0921 Plant Human Resources Manager (with Labor Relations) and 0922 Plant Human Resources Manager (without Labor Relations). Administers human resources policies in a plant environment. Procures human resources, training, compensation, and other activities needed to carry out human resources objectives and programs. Administers human resources policies in a plant environment. Procures human resources, training, compensation, and other activities needed to carry out human resources objectives and programs. Researches, identifies, and evaluates potential new products. Coordinates the initial stages of product planning and development among marketing, sales, finance, engineering, and manufacturing in order to ensure the successful introduction of products into the marketplace. Plans, develops, designs, and implements domestic marketing programs for assigned product(s). Coordinates and oversees the execution of advertising and promotional programs to ensure profits meet objectives. Negotiates with outside vendors as appropriate. May research, identify, and evaluate potential new products. Tests, calibrates, repairs and modifies control and instrumentation systems for plant production/process equipment. Analyzes malfunctions of instruments and control systems, and determines necessary steps to repair equipment. Prepares reports and records on calibration, inspection, testing, and repair activities. Manages the maintenance and repair of plant equipment, buildings and grounds. Oversees engineering design and construction of new facilities, or alterations or modifications of existing facilities. Develops and implements production/processing methods and controls to meet quality standards in the most cost efficient manner. Investigates and resolves work-in-process problems. Recommends and implements improvements and/or modifications in sequence of operations, equipment utilization, and related matters. Monitors assigned operations to assure compliance with approved methods and quality standards. Reviews proposals of outside vendors regarding the purchase of new or modernization of existing production/processing equipment. Schedules and coordinates the flow of work within or between departments of manufacturing plant to expedite production. Reviews master production schedule and work orders, establishes priorities for specific customer orders, and revises schedule according to work order specifications, established priorities, and availability or capability of workers, parts, materials, machines and equipment. Coordinates and expedites the flow of material, parts and assemblies within and outside the department. Establishes and communicates completion dates for deliverables. Develops the master schedule in a manufacturing/production environment to determine the highest rate at which products will be planned and stocked prior to shipment or final assembly.

Single Positions and Job Descriptions

Production Planning and Control Manager

Production/Inventory Management

Production Planning and Control Supervisor

Production/Inventory Management

Generic Assembler

Production/Processing

Generic Assembly Supervisor

Production/Processing

Generic Production Supervisor

Production/Processing

Machine Operator/Tender Production/Processing Equipment

Production/Processing

Machine Shop Production Supervisor

Production/Processing

Manufacturing Engineering Manager

Production/Processing

Multifunction Production/Processing Supervisor Plant Manager

Production/Processing

Production/Processing

Plant Superintendent Quality Control Manager

Production/Processing Production/Processing

Quality Control Technician

Production/Processing

Manages all activities associated with establishing production schedules and ensures that actual production meets scheduled requirements. Controls various load factors to ensure maximum utilization of available capacity taking into account available labor, tools, and equipment. Coordinates production operations with the requirements for finished products and the needs for materials and labor. Supervises employees who plan manufacturing and production schedules for individual departments and operations. Checks actual against scheduled production. Alters schedules to meet unforeseen conditions. Controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. Coordinates production operations with requirements for finished products and needs for materials and labor. The data for this position is a combination of the data reported by the participants for all Assembler positions in the Production/Processing functional category which includes positions: 5505 Floor Assembler, 5515 Heavy Repetitive Assembler, 5525 Light Repetitive Assembler, 5535 Precision Assembler, and 5545 Electrical/Electronic Assembler. The data reported for this position is a combination of the data reported by participants for the following Production/Processing positions: 5500 Floor Assembly Supervisor, 5510 Heavy Repetitive Assembly Supervisor, 5520 Light Repetitive Assembly Supervisor, 5530 Precision Assembly Supervisor and 5540 Electrical/Electronic Assembly Supervisor. The data reported for this position is a combination of the data reported by participants for the following Production/Processing positions: 5570 Processing Equipment Operation Supervisor, 5580 Heavy Machine Processing Supervisor, 5590 Light Machine Processing Supervisor, 5600 Welding Production Supervisor and 5760 Multifunction Production/Processing Supervisor. Tends automatic or semiautomatic machines and related equipment in a continuous production/processing operation, including but not limited to stampings, wire and cable, chemical mixtures, extrusions, foods and beverages. Follows production/process specifications or instructions of higher level technical personnel. Monitors meters, gauges, valves, flow ratios, temperatures, pressures, and related controls and guidelines to ensure adherence to production/process specifications. Performs all work in accordance with established safety procedures. Performs simple tests to verify production/process conditions. Reports any malfunctions or abnormalities and makes minor adjustments and repairs to equipment. Maintains operating records and reports of test results. Supervises employees who set-up and operate standard machine tools and attachments to perform various processing operations in connection with the production of parts, assemblies and complete units using punch presses, drill presses, automatic screw machines, gear cutters, shears, grinders and similar tools. Supervises associated assembly operations, fitting, filing, aligning and scraping parts and assemblies to meet tolerances and operating requirements. Serves as liaison between the engineering department and other departments of the manufacturing division to ensure that the manufacture or purchase of products meets functional requirements at the lowest possible cost. Maintains a constant surveillance over product design and manufacturing processes for cost reduction and control. Oversees the design of all special production machinery necessary to maintain manufacturing operations at competitive levels. Supervises a combination of two or more of the following: assembly, machining, fabricating, processing, packaging, foundry, inspection or other production and processing employees. Directs and coordinates overall plant operations. Ensures that objectives are achieved at the lowest cost consistent with quality requirements. Delegates authority to key supervisors in production, production control, methods, cost accounting, maintenance and related operations. As delegated by the Plant Manager, manages the manufacturing activities of the plant. Ensures continuous and efficient production in desired quantity and quality. Manages installation, inspection and testing procedures for finished products. Recommends corrective action necessary to ensure conformity with quality specifications and standards. Performs a variety of quality control tests/inspections on products, materials,

Single Positions and Job Descriptions

Quality Control/Inspection and/or Testing Supervisor

Production/Processing

Reliability and Quality Assurance Manager Team Leader Production/Processing

Production/Processing

Production/Processing

Tool and Die Maker Welder

Production/Processing Production/Processing

Public Relations Manager

Public/Trade Relations

Public Relations Representative

Public/Trade Relations

Buyer

Purchasing

Commodities Manager

Purchasing

Purchasing Clerk

Purchasing

components, parts, etc., at various stages of the production process to ensure compliance with quality and reliability standards. Records statistical data. Analyzes data and writes summaries to validate or show deviations from existing standards. Recommends modifications to existing, or suggests new, standards, methods and procedures. Supervises visual and physical inspection, sampling, testing and control of parts, products and materials to conform to established standards of quality, either in the raw state or after various stages of manufacturing. Supervises the use of various kinds of gauges and non-electrical measuring instruments and the application of standardized chemical tests. Tests apparatus and equipment for conformance to electrical, mechanical and other requirements using various kinds of electrical and mechanical test equipment. Assures that all products produced represent the maximum quality and reliability attainable. Establishes overall program design, budget and staffing forecasts for the entire reliability function. Coordinates, monitors, and supervises the activities of the Team ensuring individual member goals are achieved in support of assigned Team goals. Interprets and communicates overall organizational directives and applies them to Team and individual objectives. Acting as liaison, represents the Team in general interfacing with the rest of the organization. May provide input to management regarding individual team member performance. This is a permanent, dedicated job. The incumbent's primary responsibility is to execute the functions of Team Leader. NOTE: A Team is defined as a small, formal, self-directed work group created to achieve specific, predetermined goals with functional, departmental or project responsibility in support of the organization's overall mission. The Team/Small Group responsibilities may be ongoing or short-term in nature and the members may or may not be from the same department or function. Constructs and repairs machine shop tools, gauges, fixtures, jigs or dies for use within the establishment. Applies appropriate welding processes to join, surface, fabricate or repair parts of metal or other weldable materials, as specified by work orders, blueprints, sketches or charts. May lay out and mark weld points on parts or subassemblies using rule, square, scribe or templates. May position pieces to be welded into jigs, holding fixtures, guides and steps using measuring instruments and hand tools. May inspect completed work for conformance to specifications. Performs all work in accordance with established safety procedures. As delegated by the Top Public Relations Executive, administers public relations policies and programs that cover a broad field of public relations activities, including public information, employee information services, and stockholder information services. Plans, prepares and disseminates publicity and good-will information concerning the organization through newspapers, periodicals, and audio and visual communication media. Accomplishes assigned duties through written communications, speeches and personal contact. Performs assignments in specialized areas of public relations activities such as press, radio and TV relations, community relations, stockholder relations, and intra-industry relations. Obtains materials from suppliers at the lowest cost consistent with considerations of quality, reliability of source and urgency of need. Studies market trends, interviews vendors, and recommends sources of supply. Analyzes quotations received, selects or recommends suppliers, and schedules deliveries. Supervises preparation of orders and follows up to expedite delivery and shipment. Obtains certifications of delivery and conducts check against orders. Checks and approves invoices for orders placed. Develops and maintains necessary records and files for efficient operation. Manages all activities associated with the purchase of commodities including the study and analysis of the commodities market and general market conditions to ensure that materials are purchased at competitive prices and negotiation of contracts with suppliers. May work with production operations to determine demand forecast. Compiles and maintains information and records to prepare purchase orders. Edits purchase requests and prepares purchase orders. Consults catalogs and other

Single Positions and Job Descriptions

Purchasing Manager

Purchasing

Purchasing Supervisor

Purchasing

Call Center/Customer Service Quality Assurance Analyst

Quality Assurance

Quality Control Engineer

Quality Control/Test Engineering

Quality Control Engineering Supervisor

Quality Control/Test Engineering

Test Engineer

Quality Control/Test Engineering

Test Technician

Quality Control/Test Engineering

Chemist

Research and Development

Generic Research and Development Position

Research and Development

Laboratory Manager

Research and Development

references to obtain prices and specifications. Maintains files and records of materials, prices, inventories and deliveries. Performs related clerical duties. May contact vendors and suppliers for quotations, and follow up on outstanding purchase orders. Applies standard formulas to calculate extensions and discount applications. Operates a personal computer and appropriate software packages or its equivalent. Oversees the approval and control of the purchasing function, within limits of delegated authority. Investigates all new developments relative to material and supplies and makes recommendations designed to reduce costs and improve quality. Supervises the purchase of materials and supplies from vendors and coordinates the preparation of material and supply purchase orders based on approved requisitions. Ensures the processing of change orders and appropriate communications with vendors regarding material and quantity requirement revisions, rate adjustments and incorrect materials. Follows-up on orders to expedite deliveries. Ensures the verification of invoices against original orders to ascertain compliance with all conditions of purchase prior to payment, and the maintenance of purchase order files, invoices and related purchasing records. Performs monitoring to evaluate the quality of service of inbound and/or outbound telephone calls. Provides recommendations to management to ensure that call center/customer service quality standards are met. May assist in the development and implementation of quality standards. Designs and installs quality control process sampling systems, procedures, and statistical techniques. Designs or specifies inspection and testing mechanisms and equipment. Analyzes production limitations and standards. Recommends revision of specifications when indicated. Formulates or assists in formulating quality control policies and procedures. Develops the economics of any quality control program when required. Supervises the design and installation of quality control process sampling systems, procedures, and statistical techniques. Designs or specifies inspection and testing mechanisms and equipment. Analyzes production limitations and standards. Recommends revision of specifications when indicated. Formulates or assists in formulating quality control policies and procedures. Defines, documents, analyzes, performs, and interprets developmental tests for new and/or modified products or product components. Investigates and resolves operational problems in conjunction with other engineering and technical personnel. Provides technical support and advice to other engineering groups. Guides and directs lower level personnel on the set-up and performance of tests. Acts as liaison with outside suppliers in establishing or modifying specifications for purchased items. Devises and applies testing procedures for parts or subassemblies received from outside vendors. Participates in the development, maintenance and refinement of internal quality control and reliability programs. Conducts developmental tests for new and/or modified products or product components. Compiles test data from performed testing and reviews test results with engineering personnel. Confers with engineering and other technical personnel to resolve testing problems such as product or equipment issues, malfunctions, incomplete test data and interpretation. May participate in the development, maintenance and refinement of internal quality control and reliability programs. Conducts analyses and experiments on organic and inorganic substances to determine and evaluate their chemical and physical properties, and to investigate their applications to medicine and industry. Conducts experiments to improve upon or to duplicate various materials and substances, and engages in research to develop new methods of processing or production. Examines potential new uses for chemical by-products. The data for this position is a combination of the data reported by participants for the following positions in the Research and Development functional category: 5160 Biologist, 5190 Chemist, 5220 Mineral Geologist, 5285 Statistician, 5310 Microbiologist, and 5370 Physicist. Manages laboratory units engaged in performing chemical and physical analyses and tests required for research, development, or quality control of processes or

Single Positions and Job Descriptions

Laboratory Supervisor

Research and Development

Research Analyst

Research and Development

Research and Development Manager

Research and Development

Statistician

Research and Development

Retail Store Manager

Retail Management

Pharmacist

Retail Operations

Pharmacy Technician

Retail Operations

Top Merchandising Executive

Retail Trade

Corporate Insurance Manager

Risk Management/Insurance Risk Management/Insurance

Risk Analyst

Risk Management Supervisor

Risk Management/Insurance

Risk Manager

Risk Management/Insurance

Field Services Manager

Sales Administration

products. Establishes goals, and schedules and coordinates laboratory administration, including purchasing and maintenance of laboratory equipment and supplies. Ensures that all activities are in compliance with organization goals and applicable regulations. Supervises and coordinates activities of personnel engaged in performing chemical and physical analyses and tests required for research, development, or quality control of processes or products. Compiles, analyzes and interprets results. May investigate complaints on existing products. Performs a variety of research and/or laboratory tasks and experiments under general supervision. Analyzes and records the results and conclusions of laboratory experiments. Interprets analytical data and prepares research reports. May assist in the establishment of experimental protocols. Formulates, recommends and directs research and development programs in an assigned department of a research and development area to meet organization needs for the improvement and cost reduction of existing products and processes, as well as the introduction of new products and processes. Gathers, analyzes, and interprets a wide variety of data. Selects data samples, prepares questionnaires, and analyzes collected information according to established statistical methods. Prepares reports, charts, tables, and other visual aids. Manages the overall day-to-day operation of one or more retail stores. May oversee hiring, training, maintaining employee relations, and scheduling of store personnel to cover standard operating hours. May be responsible for sales, controllable expenses, cash management, merchandising, inventory control, loss prevention, and store appearance. Compounds and dispenses medications and other pharmaceuticals according to prescriptions. Prepares and maintains all necessary records on prescriptions and inventory. Prepares labels. May process insurance claims and provide detailed prescription receipts. Under close supervision, fills routine prescriptions with prepackaged pharmaceuticals. Assists pharmacists as directed, including maintenance of records on prescriptions and inventory, and preparing labels. May process insurance claims and provide detailed prescription receipts. Directs the organization's buying and merchandising activities through general merchandise managers who are typically responsible for major commodity lines. May direct sales and/or sales promotion functions. Administers the organization's insurance programs. Analyzes insurance needs and secures optimum coverage for the protection of the organization's physical assets and personnel. Oversees the administration of claims and adjustments. Administers risk management and loss prevention programs to maintain maximum protection of assets at the most economical rates. Investigates and reports on accidents involving organization products/services, in coordination with insurance companies and attorneys. Assists in the review of insurance and risk management programs for effectiveness of coverage and to reduce insurance costs and losses. Supervises employees engaged in the administration of the organization's corporate insurance and risk management programs. Ensures accurate claims handling, safety compliance, and risk management analysis. Oversees negotiations on property and casualty insurance renewals. Responsible for the implementation and maintenance of the corporate risk management information system. Develops, recommends and administers risk management and loss prevention programs in order to maintain maximum protection of the organization's assets at the most economical rates. Investigates and reports on accidents involving products, and coordinates follow-up with insurance companies and attorneys. Reviews and analyzes data and devises risk minimization programs. Ensures compliance with safety legislation, industry practices and market requirements involving organization products. Directs the installation, service and repair of equipment and machinery at customer sites. Plans, organizes and directs field service schedules, offices and facilities. Oversees the maintenance and utilization of required spare parts and supplies. Negotiates and monitors service contracts for machinery and equipment. May direct customer training and technical support services.

Single Positions and Job Descriptions

Sales Analyst

Sales Administration

Sales Assistant

Sales Administration

Sales Office Supervisor

Sales Administration

Technical Sales Support Specialist

Sales Administration

District Sales Manager

Sales Management

National Accounts Manager

Sales Management

National Sales Manager

Sales Management

Regional Sales Manager

Sales Management

Sales Supervisor

Sales Management

Top Sales Executive

Sales Management

Executive Secretary

Secretarial

Generic Executive Secretary

Secretarial

Collects and evaluates sales data and analyzes economic conditions to measure the attainment of sales objectives. Prepares sales forecasts, recommends quotas for sales representatives, and advises on changes in promotional efforts. Provides clerical/administrative support to a sales office or centralized sales function. Processes data and generates routine reports regarding sales results, sales force earnings, and market conditions. Maintains office records, calendars and travel itineraries. Answers questions about the organization's products and/or services. May assist in customer service functions. Operates a personal computer and appropriate software packages or its equivalent. Supervises a group of employees providing administrative and clerical functions in a sales office. Maintains office records, answers questions about the organization's products and/or services, and assists in advertising and promotion programs. Note: This position is usually found in organizations having a large clerical/administrative staff in a sales office. It is not the position of District Sales Manager or Regional Sales Manager. Typically, this position reports to either of these positions. Serves as advisor to the sales force, customers and potential customers regarding the resolution of technical, scientific or engineering issues that affect the sales, installation and utilization of organization products and/or services. Proposes changes in products and/or services that result in cost reductions and increased sales. May prepare operating manuals, references or training materials for customers and the sales force. Manages the sale of products and/or services in a specified district or other geographic area through assigned sales representatives and sales office activities. Selects and develops dealers or other distributor outlets. May manage warehousing or other distribution facilities. Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow the organization's business; executing contracts; and account and brand forecasting. Plans and implements for all or some of the company's product line national sales programs. Coordinates development of sales objectives, strategies, advertising and promotional programs and ensures their execution. Gathers new product ideas and evaluates their potential. Provides management with information used to evaluate national opportunities. Periodically visits key national markets to investigate operations and local conditions. Manages the sale of products in a specified region or other major geographic area. Manages several districts, as well as the selection and development of dealers or other distributor outlets and warehousing or other distribution facilities. Supervises the sale of products/services by prospecting new customers and enhancing sales or services to existing accounts through direct field sales representatives. Trains and familiarizes new Sales Representatives with established policies, practices, products and services. Implements sales plans and special promotions in the achievement of sales goals. Prepares regular and special reports reflecting activity and results of the sales effort. Maintains and services some key accounts. Plans, controls and directs activities of the sales force to attain maximum sales volume and develop maximum potential volume from all markets for the organization's products and/or services. Performs standard, advanced and confidential secretarial duties requiring broad experience, skill and knowledge of organization policies and practices. Prepares correspondence, memoranda, reports, etc. Composes routine correspondence and memoranda. Screens telephone calls and visitors, and resolves routine and some complex inquiries. Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements. Prepares and distributes minutes of meetings. May utilize the assistance of one or more lower level secretaries on a project basis. Operates a personal computer and appropriate software packages or its equivalent. Typically provides secretarial services to an executive of the organization below the vice presidential level. The data reported for this position is a combination of the data reported by participants for the following executive secretary positions: 2460 Executive

Single Positions and Job Descriptions

Secretary

Secretarial

Secretary to Chief Executive Officer

Secretarial

Secretary to Executive/Senior Vice President

Secretarial

Secretary to Staff VP or Division Manager or Executive

Secretarial

Generic Security Guard

Security

Security Guard - Armed

Security

Security Guard - Unarmed

Security

Security Manager

Security

Secretary, 2450 Secretary to Staff VP or Division Manager or Executive, and 2440 Secretary to Executive/Senior Vice President. Performs secretarial duties that may require considerable experience, skill and knowledge of organization policies and practices. May prepare correspondence, memoranda, reports, etc. May compose routine correspondence and memoranda. Screens telephone calls and receives and directs visitors; and may resolve routine inquiries. May schedule and maintain calendar of appointments, meetings and travel itineraries and coordinates related arrangements. May prepare and distribute minutes of meetings. Operates a personal computer and appropriate software packages or its equivalent. Performs advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skill and knowledge of organization policies and practices. Prepares correspondence, memoranda, reports, etc. Initiates routine and non-routine correspondence and memoranda. Screens telephone calls and visitors, and resolves routine and complex inquiries. Schedules appointments, meetings and travel itineraries, and coordinates related arrangements. Prepares and distributes minutes of meetings. Utilizes the assistance of one or more lower level secretaries on a reporting or project basis. Operates a personal computer and appropriate software packages or its equivalent. Reports to the Chief Executive Officer (CEO). Performs advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skill and knowledge of organization policies and practices. Prepares correspondence, memoranda, reports, etc. Initiates routine and some non-routine correspondence and memoranda. Screens telephone calls and visitors, and resolves routine and complex inquiries. Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements. Prepares and distributes minutes of meetings. Utilizes the assistance of one or more lower level secretaries on a reporting or project basis. Operates a personal computer and appropriate software packages or its equivalent. Typically reports to an Executive Vice President, Sr. Vice President or equivalent. Performs advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skill and knowledge of organization policies and practices. Prepares correspondence, memoranda, reports, etc. Composes and may initiate routine correspondence and memoranda. Screens telephone calls and visitors, and resolves routine and some complex inquiries. Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements. Prepares and distributes minutes of meetings. Utilizes the assistance of one or more lower level secretaries on a project basis. Operates a personal computer and appropriate software packages or its equivalent. Typically provides secretarial services to an executive of the organization at the vice presidential level or equivalent, with responsibility for a major organization function, such as operations, manufacturing, human resources or sales. The data reported for this position is a combination of the data reported by participants for the following positions: 1560 Security Guard - Armed and 1570 Security Guard - Unarmed. Guards property against damage, fire, theft, trespassing and illegal entry. Makes periodic tours about buildings and grounds, examining doors, windows and gates to ensure that they are properly secured. Ensures identification of employees or visitors by fingerprinting, photographing, interviewing and preparing badges. Investigates disturbances, and in the event of an emergency, maintains order and safety of personnel. May serve as liaison with police on mutual problems. Holds a valid firearms license and carries a firearm at all times when on duty. Guards property against damage, fire, theft, trespassing and illegal entry. Makes periodic tours about buildings and grounds, examining doors, windows and gates to ensure that they are properly secured. Ensures identification of employees or visitors by fingerprinting, photographing, interviewing and preparing badges. Investigates disturbances, and in the event of an emergency, maintains order and safety of personnel. May serve as liaison with police on mutual problems. Establishes and maintains adequate security regulations and procedures for the

Single Positions and Job Descriptions

Security Supervisor

Security

Data Security Administration Supervisor

Security and Disaster Recovery

Data Security Analyst

Security and Disaster Recovery

Disaster Recovery Planner

Security and Disaster Recovery

Information Systems Security Manager

Security and Disaster Recovery

Demand Planning Manager

Supply Chain Management

Logistics Manager

Supply Chain Management

Supply Chain Manager

Supply Chain Management

Client/Server Database Analyst

Systems Administration

organization. Ensures an adequately staffed and trained guard force, and directs their activities. Assists, advises, and guides all departments regarding security regulations and procedures. Coordinates contacts with outside law enforcement agencies. Supervises employees who protect organization and employee property from fire, theft, sabotage, riots or other situations that endanger the well-being of employees or facilities. Admits authorized persons, checks that organization property is not removed without proper approval. Makes periodic inspection tours of buildings and grounds to watch for and guard against fire, theft, illegal entry, infractions of safety regulations, and other irregularities. Supervises employees who monitor, evaluate, and maintain systems and procedures to protect the data systems and databases from unauthorized users. Assists with identifying, reporting, and resolving security violations. Participates in communicating security procedures to user departments. Monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users. Identifies potential threats and responds to reported security violations. Determines causes of security violations and recommends corrective actions to ensure data security. Researches, recommends, and implements changes to procedures and systems to enhance data systems security. Assists in communicating security procedures to users. Develops, designs, tests and implements plans and procedures to protect and continue Information Systems activities in case of emergencies or disasters. Identifies off-premise locations, storage facilities and resources needed (both systems-related and human resources) for recovery operations. Establishes action plans and priorities. Updates emergency recovery plans and procedures as needed. Plans, organizes and manages security, disaster recovery and similar functions related to information systems. Ensures that data systems and databases are protected from unauthorized users. Organizes the security investigation and implementation of corrective actions. Plans and manages the selection of offpremise storage facilities and resources needed for recovery operations, and directs the establishment of related plans and procedures. Assists and advises user departments in appropriate security and disaster recovery procedures. Plans and directs the organization's demand planning function. Manages the development of forecast and inventory planning in anticipation of customer needs and in accordance with the organization's sales and service objectives. May develop predefined business reports. May work with suppliers and customers to establish best supply chain solutions. Manages and coordinates several logistics management functions for a unit/division, including: vendor relations, shipping and/or receiving, inventory management, warehousing, purchasing, and transportation. May negotiate with third party providers. Manages and directs several of the following supply chain activities for unit/division: production planning, material procurement, inventory control, rate setting, outsourcing, vendor selection and retention, expediting, analyzing, and distribution. May negotiate with third party providers. Evaluates and designs existing or proposed systems to access large-scale client/server databases. Analyzes database requirements of existing and/or new client/server applications. Prepares detailed specifications and flowcharts and coordinates installation of new or revised systems. Monitors client/server databases for performance. Implements new procedures, etc. to ensure optimal performance. Administers and controls the activities related to data planning and development and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Sets and monitors standards. Advises management on database concepts and functional capabilities. Evaluates and designs existing or proposed systems to structure and access databases. Analyzes database requirements of the user department, applications programming and operations. Submits recommendations for solutions that require definition of the physical structure and functional capabilities of databases and

Database Administrator

Systems Administration

Database Analyst

Systems Administration

Single Positions and Job Descriptions

Database Report Writing Analyst

Systems Administration

Email Administrator

Systems Administration

Generic Systems Administrator

Systems Administration

Mainframe Systems Administrator

Systems Administration

Midrange Systems Administrator

Systems Administration

Operating Systems Programmer

Systems Administration

Operating Systems Programming Manager

Systems Administration

Operating Systems Programming Supervisor

Systems Administration

Quality Assurance Analyst

Systems Administration

Quality Assurance Manager

Systems Administration

Systems Engineer

Systems Administration

require data security and data backup/recovery specifications. Proposes detailed specifications and flowcharts and coordinates installation of revised or new systems. Creates/designs and runs database reports using PC platforms or report writing tools based on end-user needs. Must have working knowledge of SQL and be proficient in data manipulation and extraction techniques. May train end-users on report writing. Supports the company-wide messaging system. Responsible for analyses of message flow and server usage, internal client support, third party connections, and site design, if appropriate. Maintains all appropriate documentation in support of the messaging system configuration. May possess certification in the messaging system supported. The data for this position is a combination of the data reported by participants for all Systems Administration positions in the Information Systems functional category which includes positions: 1875 SAP Administrator, 1865 UNIX Administrator, 1880 Linux Administrator, 1965 Mainframe Systems Administrator, 1975 Midrange Systems Administrator, and 1999 Windows Administrator. Installs and maintains mainframe operating systems and related software to ensure stable performance. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots networking and operating system problems. Installs and maintains midrange operating systems and related software to ensure stable performance. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots networking and operating system problems. Develops, tests, installs, and modifies computer software, such as operating systems, compilers, utilities, multiprogramming, and telecommunications systems. Creates logic flowcharts and encodes, tests, debugs, documents, and installs programs. Interfaces with and supports the applications programming effort. Plans, manages, and controls the development and maintenance of operating systems, compilers, monitors and other systems software. Develops and establishes departmental standards and procedures, assigns work to the programming staff, and monitors, directs and coordinates their efforts, both internally and in support of the applications programming staff. Evaluates current and projected hardware and software, and coordinates the installation of new operating systems. Supervises employees who design, debug, document and install operating systems, compilers, monitors and other systems software. Ensures the maintenance and appropriate modification of existing operating systems to maximum efficiency. Coordinates technical support in the effective use of software to applications programmers. Under limited supervision, tests all internally developed software to ensure compliance with minimum company standards and requirements. Creates and maintains project test plans. Ensures that all internally developed software is free from defects and meets or exceeds end-user requirements. May be responsible for testing purchased third-party software and/or services to ensure that company standards and end-user requirements are met. May be certified as a Software Test Engineer (CSTE) or as a Quality Analyst (CQA). Develops and implements programs and procedures to ensure that all internally developed and purchased third-party software and services meet all company standards and requirements. Responsible for overseeing all software testing. Recommends new processes, software and/or systems to improve internal information systems efficiency. Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements/installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures. May have sole responsibility for projects and participate in disaster recovery exercises. Generally

Single Positions and Job Descriptions

focuses on projects for one of the following disciplines: Unix, Windows, AS400, storage, reporting, testing, middleware, or other software. Systems Support Assistant Systems Administration Under direct supervision, performs tasks of a general nature to aid in the ongoing support of various systems environments. Performs LAN/hard disk back-ups, formats disks, provides printer support and may replace toner cartridges, clear paper jams and load paper. Maintains adequate supplies. Assists with end-user questions and problems. Conducts research on new technology as requested. Typically reports to Systems Administrator or LAN Administrator. Installs and maintains UNIX operating systems and related software to ensure stable performance. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots networking and operating system problems. Must be familiar with shell and kernel-level programming. Installs and maintains Windows operating systems and related software to ensure stable performance. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots networking and operating systems problems. Develops backup and recovery strategy and performs daily backups. Manages the development, installation, and maintenance of computer programs for business and/or scientific applications. Develops and establishes department standards and procedures; assigns, directs, and coordinates the work of the programming staff, providing technical support and direction. Supervises employees who develop, maintain and modify applications programs. Ensures that proper instructions are provided to operations personnel and verifies the maintenance of programming quality standards. Develops, encodes, tests, debugs, documents and installs programs to support client/server software systems. Prepares program specifications and diagrams and develops coding logic flowcharts. Develops programs to support UNIX minicomputers or mainframes and minicomputer servers as well as applications that run on both systems and exchange data between systems with the inclusion of a relational database. Analyzes and evaluates existing or proposed systems, and devises computer programs, systems and related procedures to process data. Prepares charts and diagrams to assist in problem analysis, and submits recommendations for solution. Prepares program specifications and diagrams, and develops coding logic flowcharts. Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments. The data for this position is a combination of the data reported by participants for all Programmer positions in the Information Systems functional category which includes positions: 1950 General Programmer/Analyst, 1960 Mainframe Programmer, 1970 Midrange Programmer, 3057 Graphical User Interface (GUI) Programmer, 1820 Client/Server Programmer, and 1870 SAP Programmer. Manages, at the direction of the Top MIS Executive, the overall information systems function of the organization, including systems and programming procedures and computer equipment operations. Coordinates the integration of office operations and information systems. Evaluates studies of the economics of possible alternative methods of processing. Develops, encodes, tests, debugs, documents, and installs programs for large-scale or high volume transactions requiring IBM/MVS or similar mainframe processing. Prepares program specifications and diagrams, and develops coding logic flowcharts. Develops programs in languages such as COBOL and CICS, or fourthgeneration business-oriented languages. Oversees one or more smaller or intermediate sized projects. Assembles project teams, assigns individual responsibilities, develops project schedules and is responsible for determining and acquiring resources needed. Must be familiar with the entire scope and requirements of project(s) and serves as liaison between team members and functional area management requesting project. Develops programs and end-user applications and reports within the SAP platform and/or accessing data within the SAP system(s). Possesses thorough knowledge of

UNIX Administrator

Systems Administration

Windows Administrator

Systems Administration

Applications Programming Manager

Systems/Applications Development

Applications Programming Supervisor Client/Server Programmer

Systems/Applications Development Systems/Applications Development

General Programmer/Analyst

Systems/Applications Development

Generic Systems/Applications Programmer

Systems/Applications Development

Information Systems Manager

Systems/Applications Development

Mainframe Programmer

Systems/Applications Development

Project Manager

Systems/Applications Development

SAP Programmer

Systems/Applications Development

Single Positions and Job Descriptions

SQL and/or Object Oriented Programming principles. Senior Project Manager Systems/Applications Development Oversees larger and more highly complex projects. Assembles project teams, assigns individual responsibilities, develops project schedules and is responsible for determining and acquiring resources needed. Must be familiar with the entire scope and requirements of project(s) and serves as liaison between team members and functional area management requesting project. Incumbents often possess highly specialized knowledge in one or more specific technologies. Provides functional and empirical analysis related to the design, development, and implementation of software operating systems, including, but not limited to, utility software, development software, and diagnostic software. Participates in the development of test strategies, devices and systems. Manages and administers the study, analysis, and evaluation of current and projected computer-based applications systems and procedures, as well as the design, implementation, and maintenance of revised or new systems. Develops and establishes department standards and procedures, and coordinates the technical support and direction to programming, operations and other departments. Supervises employees who analyze and evaluate present or proposed procedures and data to design computer-based solutions to business problems. Obtains detailed specifications from users to ascertain specific output information requirements. Prepares detailed flow-charts, diagrams, and specifications from which program will be written. Coordinates interface between programmers and users. Analyzes and evaluates existing or proposed systems and devices to process data. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution. Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department, ensuring satisfactory results. Manages and administers the systems analysis and computer programming functions of the organization. Develops and establishes department standards and procedures. Directs and coordinates efforts to maintain and upgrade current systems, and directs the systems analysis, procedure development and programming efforts in the study, design and implementation of new systems, and in the evaluation, acquisition and installation of new equipment. Prepares and analyzes tax records and reports. Assists in preparing tax returns. Prepares claims for tax refunds. Assists in preparing statistical and financial reports. Maintains tax records and prepares miscellaneous tax studies and assignments. Utilizes computer to input, retrieve, or display tax information. Prepares tax returns and related reports to ensure organization compliance with all tax laws and regulations. Minimizes tax liability through sound and informed application of tax laws and regulations permitting alternate treatment of taxable items. Determines the tax consequences of the organization's past or proposed actions. Suggests favorable methods of reporting the facts and recommends that projected actions follow patterns designed to minimize tax costs. Supervises the preparation and timely filing and payment of all federal, state, and local taxes. Supervises preparation of claims for tax refunds. Monitors changes in tax laws as they affect the employer's tax liability. Responds to inquiries from government agencies regarding tax filings, compliance, claims and related matters. Oversees the maintenance of tax records and files. The data for this position is a combination of the data reported by participants for all Telecommunications Analysts which includes positions: 1971 Telecommunications Analyst - Voice and Data, 1972 Telecommunications Analyst Voice Only, and 1973 Telecommunications Analyst - Data Only. The data for this position is a combination of the data reported by participants for the following Telecommunications positions: 1901 Telecommunications Installation Technician, 1903 Telecommunications Maintenance/Repair Technician and 1963 Voice/Data Technician. Evaluates, designs and maintains existing or proposed data telecommunication systems (i.e., hardware and software). Analyzes the needs of the user and

Software Engineer

Systems/Applications Development

Systems Analysis Manager

Systems/Applications Development

Systems Analysis Supervisor

Systems/Applications Development

Systems Analyst

Systems/Applications Development

Systems and Programming Manager

Systems/Applications Development

Tax Accountant

Tax

Tax Compliance Manager

Tax

Tax Research Manager

Tax

Tax Supervisor

Tax

Generic Telecommunications Analyst

Telecommunications

Generic Telecommunications Technician

Telecommunications

Telecommunications Analyst Voice and Data

Telecommunications

Single Positions and Job Descriptions

Telecommunications Analyst Voice Only

Telecommunications

Telecommunications Engineer

Telecommunications

Telecommunications Engineering Technician

Telecommunications

recommends solutions. Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software. Coordinates installation of hardware. Monitors the operation of voice and data telecommunications systems and services of vendors. Incumbents reported to this position should have responsibilities for both voice and data systems. Evaluates, designs and maintains existing or proposed data telecommunication systems (i.e., hardware and software). Analyzes the needs of the user and recommends solutions. Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software. Coordinates installation of hardware. Monitors the operation of voice telecommunications systems and services of vendors. Incumbents reported to this position should have responsibilities for voice systems only. Performs telecommunications network analysis, design, implementation and maintenance for entire company. Performs analysis requiring knowledge of theory and practices. Performs engineering studies to determine requirements, longrange engineering plans and designs of telecommunication systems. Supports one or more of the following: paging, LAN/WAN, VRU, voice mail, cellular and phone systems and other telecom systems as necessary. Assists in telecommunications network analysis, design, implementation and maintenance. Diagnoses faults and effects minor repairs to telecommunication equipment. Installs, runs performance tests; modifies, troubleshoots, and repairs wireless and telecommunications systems. Installs telecommunications network equipment at a customer site or at an organization location. Interprets service orders, circuit diagrams and electrical schematics. Installs, rearranges and removes telecommunications equipment and associated wiring. Verifies work order information and receipt of all necessary equipment and information. Tests and adjusts equipment as necessary. Provides training and technical assistance to users. Maintains/repairs telecommunications network equipment at a customer site or at an organization location. Interprets service orders, circuit diagrams and electrical schematics. Verifies work order information and receipt of all necessary equipment and information. Locates and repairs equipment documented with trouble reports. Tests and adjusts equipment as necessary. Performs routine maintenance and provides training and technical assistance to users. Manages voice, data and video communication systems throughout the organization, including the planning, design, installation and maintenance of networks in support of information systems. Oversees the budgeting and longrange planning of telecommunications systems and projects, including various word processing and facsimile equipment systems. Consults with information systems staff to coordinate telecommunications systems capabilities. Prepares activity and progress reports. Supervises employees who operate and maintain voice, data and video communication systems. Provides diagnostics to maintain telecommunications equipment. Troubleshoots problems and contacts appropriate vendors for service. Researches, recommends and implements new technologies to ensure effective telecommunications services. Maintains contacts with vendors of telecommunications equipment and services regarding enhancements to or replacements for existing services and products. Trains users and supports FAX network. Assists in the networking of data, both internally and externally. Serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves telecommunication system failures through isolation, analysis, and troubleshooting of problem areas. Issues are typically resolved via phone or direct data link from a diagnostic center, but travel to client sites may be necessary for more complex issues. Responsible for resolving internal/external voice/data client troubles. Diagnoses network problems by performing comprehensive troubleshooting of voice/data networks. Repairs problems affecting the delivery of voice/data services including carrier networks, ISP Platforms and client premise equipment. Requires knowledge of network topology and systems integration. Makes a high volume of telephone calls to current and/or potential customers and

Telecommunications Installation Technician

Telecommunications

Telecommunications Maintenance/Repair Technician

Telecommunications

Telecommunications Manager

Telecommunications

Telecommunications Systems Supervisor

Telecommunications

Telecommunications Technical Support Specialist

Telecommunications

Voice/Data Technician

Telecommunications

Telemarketer/Call Center

Telemarketing/Call Center -

Single Positions and Job Descriptions

Representative - Outbound

Outbound

Call Center/Customer Service Traffic and Scheduling Assistant

Traffic and Scheduling

solicits orders for the company's products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate. Provides assistance as required by the traffic and/or scheduling function of the organization's call center/customer service operation. Processes data and generates routine reports regarding call volume, scheduling, staffing, workload, etc. Files reports and other documents. May assist analysts in examining statistical and performance trends.

Sales Trainer

Training

Sales Training Manager

Training

Employee Training Manager

Training and Development

Employee Training Specialist

Training and Development

Employee Training Supervisor

Training and Development

Management Development Manager

Training and Development

Training Assistant

Training and Development

Automotive Mechanic

Transportation

Develops, implements, and/or modifies training programs to ensure maximum effectiveness of the sales force. Reports on individual progress and identifies additional training needs. May assist in developing new training courses associated with the introduction of new products and/or services. Establishes and implements training programs to ensure the maximum effectiveness of the sales effort. Keeps informed of new training methods, techniques of competitors, and pending introduction of new products in order to ensure current and effective courses for sales personnel. Assists in recruitment of personnel for the sales organization. Manages the organization's training by conducting needs assessments, developing appropriate programs including the preparation of aids/materials, and conducting a variety of training programs. May contract with outside vendors in the development and conduct of training programs. Coordinates employee participation in outside vendor training. Administers, organizes and conducts training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Maintains records of training activities and employee progress and monitors effectiveness of programs. The senior levels of this position may design and develop in-house programs. Supervises the analysis and identification of specific training needs for personnel. Supervises employees who plan, develop, administer and conduct programs and specialized training sessions covering new employee orientation, specific on-thejob training, sales techniques and other areas as required. Selects and develops training methods, such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings and workshops. Selects and develops teaching aids such as training handbooks, demonstration models, and visual aids. Coordinates employee testing to measure the effectiveness of training programs. Develops, coordinates and administers management inventory, appraisal, training, placement, counseling and related programs. Provides an adequate and continuing flow of qualified management personnel to fill the executive requirements of the organization. Provides clerical/administrative support to the training and development function. Schedules, coordinates and maintains master schedule of training programs, courses, and the use of equipment, space and facilities. May resolve routine scheduling conflicts. Distributes course catalogs, processes registration, and answers routine inquiries regarding courses and schedules. Arranges for outside services, such as audio visual assistance, meals and refreshments, housekeeping, maintenance or repairs. Assembles and distributes course materials and teaching aides, as required for each type of program. May operate audio visual services during training programs. Prepares appropriate forms, correspondence, memoranda, and records regarding course attendance, feedback on programs, instructors, etc. Prepares reports and statistical summaries. Maintains and may reorder training material, teaching aides and information on outside programs. Operates a personal computer and appropriate software packages or its equivalent. Performs preventive maintenance on automobiles and light trucks through vehicle washing and cleaning, oil changes, greasing, and inspection of hoses, belts, fluids and wiring. Performs automobile and light truck repairs by disassembling and overhauling engines, transmissions, clutches, rear ends and other assemblies. Replaces worn or broken parts, aligns wheels, adjusts brakes, tightens bearings, tunes engines, etc. Performs minor body work. Performs all work in accordance

Single Positions and Job Descriptions

Desktop Publishing Operator

Word Processing

Word Processing Operator

Word Processing

with established safety procedures. Estimates time and material costs on vehicle repairs, and requisitions new parts and equipment. Holds appropriate certification as may be required by law. Operates desktop publishing equipment and utilizes integrated software packages to complete varied assignments involving word processing, page layouts and the creation of charts and computer graphics. Operates a personal computer and appropriate software packages or its equivalent to prepare standard and/or complex documents from various sources of written or dictated input which may include page layouts and difficult charts. Enters corrections and revisions, and proofreads material for accuracy and completeness. Applies knowledge of department terminology and organization practices.

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