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N ove m b e r 2 012 ­ Fe b r uary 2 013

Training ThaT Works!

CaTa lo g o f l e a r n i n g o p p o r T u n i T i es

www.skillpath.com

SkillPath® Seminars

Professional business training since 1989

Workshop

paGe

Training ThaT Works!

Dear Friend, "If you want something you've never had, you must be willing to do something you've never done." Think about that famous quote for a moment. It sounds too simple ... too obvious ... doesn't it? But how many times have you started a new job, taken over a new responsibility or walked into a performance review hoping the result would be different that time and found that it wasn't, only because you hadn't changed what you were doing? If you want success in your professional life, do something differently. Start by opening our latest catalog. You'll see that we have many practical one- and two-day sessions coming right to your area. And each one is packed with relevant and useful tools and skills you can use immediately to shake up your performance. Wondering which topic to choose? There are so many--everything from business writing and communication to finance and social media marketing. Think about what you could ... would ... should do differently this time! Would you get a better result if you managed that project, supervised that team or coached that employee differently? You can learn that new approach or skill at a SkillPath seminar. Of course, doing things differently is a must when it comes to technology. If you don't change, you'll fall behind. Through our CompuMaster division, we offer cutting-edge training on dozens of must-have technical skills including the full Microsoft® Office suite, Adobe® Photoshop® and Creative Suite® and more. And many CompuMaster sessions are hands-on. So you won't just learn it; you'll do it. I hope you do decide to do something differently. Your friends here at SkillPath will be cheering you on! Sincerely,

admiNistrative support traiNiNG The indispensable assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 The administrative assistants Conference. . . . . . . . . . . . . . . . . . . . . . 15 busiNess WritiNG aNd advertisiNG The social Media Marketing Conference . . . . . . . . . . . . . . . . . . . . . . . 4 how to Write effective policies and procedures . . . . . . . . . . . . . . . . 13 Business Writing and grammar skills Made easy and fun! . . . . . . 16 Business Writing Basics for professionals . . . . . . . . . . . . . . . . . . . . . . . . 18 Customer serviCe The Conference on Customer service . . . . . . . . . . . . . . . . . . . . . . . . . 24 FiNaNCe aNd aCCouNtiNG financial statement analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 fundamentals of finance and accounting for non-financial Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 humaN resourCes fMla Compliance update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Two-Day Workshop for personnel/hr assistants . . . . . . . . . . . . . . . . . 6 maNaGemeNt aNd supervisory excelling as a highly effective Team leader. . . . . . . . . . . . . . . . . . . . . 5 Dealing effectively With unacceptable employee Behavior . . . . . 10 how to effectively Manage Multiple locations. . . . . . . . . . . . . . . . . 10 how to excel at Managing and supervising people. . . . . . . . . . . . 12 The Conference on leadership Development and Teambuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 excelling as a Manager or supervisor . . . . . . . . . . . . . . . . . . . . . . 20 ­ 21 The Managers and supervisors Conference . . . . . . . . . . . . . . . . . . . 22 Coaching and Teambuilding skills for Managers and supervisors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 persoNal developmeNt sparking innovation and Creativity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Managing emotions and Thriving under pressure . . . . . . . . . . . . . . . 6 how to Become a Better Communicator . . . . . . . . . . . . . . . . . . . . . . . 7 Conflict Management skills for Women. . . . . . . . . . . . . . . . . . . . . . . . 11 strategic Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 assertive Communication skills for Women . . . . . . . . . . . . . . . . . . . . 18 The essentials of Communicating With Diplomacy and professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 The Conference for Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 projeCt aNd time maNaGemeNt Managing Multiple projects, objectives and Deadlines . . . . . . 8 ­ 9 fundamentals of successful project Management . . . . . . . . . . . . 14 GraphiCs The Conference for adobe® photoshop® users. . . . . . . . . . . . . . . . . 25 The Conference for adobe® Creative suite® users. . . . . . . . . . . . . . 26

Denise Dudley, Ph.D. Co-Founder, SkillPath Seminars

5 CoNveNieNt Ways to eNroll iN a Workshop

1. For the fastest service, call us toll free at 1-800-873-7545, 6:00 a.m. to midnight Monday through Thursday; Friday 6:00 a.m. to 7:00 p.m.; Sunday 4:00 p.m. to midnight, Central time. 2. Enroll on-line at www.skillpath.com. 3. Send your enrollment by e-mail to [email protected]

Please include: Name and mailing address, seminar and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

4. If you prefer, you can fax us your enrollment 7 days a week, 24 hours a day to 1-913-362-4241. Be sure the fax includes credit card or tax-exempt information. 5. Send your enrollment by mail to: SkillPath Seminars, P.O. Box 804441, Kansas City, MO 64180-4441.

Please include: Name and mailing address, seminar and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

our friendly, helpful customer care representatives are waiting to help you.

miCrosoFt oFFiCe aNd projeCt Mastering Microsoft® project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Discovering the secrets of Microsoft® access® . . . . . . . . . . . . . . . . . 26 getting the Most from Microsoft® excel® . . . . . . . . . . . . . . . . . . . . . . . 27 advanced Microsoft® excel® Techniques . . . . . . . . . . . . . . . . . . . . . . 28 eNrollmeNt iNFormatioN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 skillpath Corporate strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 skillpath Total access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 The skillpath Bookstore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 ­ 35

Call today! 1-800-873-7545

skillpaTh's Free e-neWsleTTer-- geT iT ToDay!

our e-newsletter brings some of the greatest ideas from skillpath's most popular courses right to your desktop or laptop. it's easy, it's free--and it has something for everyone in your organization: skill-building articles, software tricks, seminar schedules and special discounts. subscribe yourself--and all the key members of your staff--today at www.skillpath.com.

We GuaraNtee results ...

if you're not happy, we're not happy. go back to work and apply the new techniques you learned in any of our workshops. if you're not absolutely delighted with the results you achieve, write to us right away. We'll issue you a refund or arrange for you to attend another skillpath program without paying another penny. That's our guarantee!

interested in an affordable quality education? Consider our parent institution, graceland university. founded in 1895, graceland is a four-year liberal arts university located in lamoni, iowa. graceland university advantages include: Bachelor degree programs on campus in more than 50 academic areas (honors option available); career preparation, including internships and practicum opportunities; scholarships in academics, art, athletics, forensics, leadership, music and theater; enhanced learning through small classes with a 15:1 student/ faculty ratio. To find out more, call the graceland university admissions office at 1-800-346-9208.

Graceland University ... an experience of lasting value.

© 2012, SkillPath® Seminars. All rights reserved. SkillPath® and CompuMaster® are registered trademarks of The Graceland College Center for Professional Development and Lifelong Learning, Inc. Reg. U.S. Patent Trademark Office. All trademarks are the property of their respective owners. SkillPath claims no ownership interest in the trademarks.

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@SkillPath SkillPath Seminars To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The indispensable assistant

How to achieve the results you want and win the respect you deserve

hink about the most respected secretaries, administrative assistants and support people you know. What is it that makes them so valuable--even indispensable-- to their organizations? Outstanding assistants possess a combination of positive attributes. They're organized ... motivated ... and adept at handling the pressure of multiple tasks, deadlines and bosses. These are just the kinds of skills we'll teach you in this exciting workshop. You'll gain practical "how-to" skills that you'll put to work the very next day back on the job: How to keep things running smoothly when the boss is gone ... how to determine which are the true top priorities when everything seems important ... and much more! Will these ideas work for you? Yes! You'll gain practical, proven skills that will make you more productive, more valuable and more bottom-line effective than ever before. Just as important, your improved skills will open the door to more responsibility, more respect and g reater job satisfaction.

We're ComiNG to your area ...

alabama

Huntsville ­ November 7

missouri

St. Charles ­ November 27 St. Louis ­ November 28 St. Louis ­ December 17

virGiN islaNds

St. Thomas ­ November 5

T

arizoNa

Tucson ­ February 5

virGiNia

Richmond ­ November 29 Virginia Beach ­ November 30

CaliForNia

Sacramento ­ February 6 San Francisco ­ February 7

Nebraska

Omaha ­ December 7

WashiNGtoN

Seattle ­ February 8

NeW hampshire

Concord ­ November 15 Manchester ­ November 14

Colorado

Colorado Springs ­ Nov. 30 Denver ­ November 29 Denver ­ December 18 Golden ­ November 28

WisCoNsiN

Appleton ­ November 5 Eau Claire ­ November 6 Madison ­ December 4 Milwaukee ­ December 3

NeW mexiCo

Albuquerque ­ November 16

NeW york

Albany ­ November 28 Buffalo ­ December 14 Elmira ­ December 12 Rochester ­ December 11 Syracuse ­ December 13

distriCt oF Columbia

Washington, DC ­ February 26

WyomiNG

Casper ­ November 26 Cheyenne ­ November 27

idaho

Boise ­ December 19

illiNois

Oak Brook ­ January 24 Oak Brook ­ February 20

North CaroliNa

Charlotte ­ February 25

one-Day Workshop

$149 per persoN $139 eaCh For 4 or more

"I was pleasantly surprised by this workshop! I have been in this field for over 35 years and didn't think I could learn any more. I was wrong! Thanks for teaching an old dog new tricks!" -- Annie Maynes UTSA

iNdiaNa

Lafayette ­ February 19

North dakota

Bismarck ­ November 9 Fargo ­ November 8

ioWa

Davenport ­ December 5 Des Moines ­ December 6

peNNsylvaNia

Williamsport ­ December 10

massaChusetts

Danvers ­ November 13 Leominster ­ November 16

teNNessee

Memphis ­ January 25

texas

Dallas ­ December 17 Dallas ­ January 18 Denton ­ December 18 Ft. Worth ­ January 17 Houston ­ December 19 Houston ­ January 15 McAllen ­ January 14 Tyler ­ January 16

miChiGaN

Troy ­ November 26

miNNesota

Bloomington ­ February 21 Duluth ­ November 7

sparking innovation and Creativity

Get yourself to break out of the rut, create, innovate and achieve the results your organization needs

P

eople who are able to step outside the boundaries of traditional thinking generate new ideas. Solve nagging problems. Make better decisions. Get bottom-line results. But perhaps you've already experienced what others have learned: Many of us have great ideas but are afraid to try them out for fear of failure or looking foolish. Others never question the rules, the standards or "the way it's always been done." And still others just keep on doing things the same old way because it's easier. With this idea-sparking seminar, you can easily and conveniently train all your employees to overcome negative beliefs and thinking habits that stifle their creativity. You can drive home your company's goals and objectives and the important role new ideas play in reaching those goals. And you can start reaping the benefits of innovations that lower costs, streamline procedures and increase profitability.

We're ComiNG to your area ...

arizoNa

Phoenix ­ February 5

iNdiaNa

Indianapolis ­ December 5

CaliForNia

Anaheim ­ February 8 Concord ­ January 31 Pasadena ­ February 7 San Diego ­ February 6 San Francisco ­ February 1 San Jose ­ January 30

marylaNd

Annapolis ­ January 22 Baltimore ­ November 27 Frederick ­ November 26

massaChusetts

Danvers ­ November 9

CoNNeCtiCut

Hartford ­ November 8

miChiGaN

Troy ­ December 4

delaWare

Wilmington ­ November 29

North CaroliNa

Charlotte ­ January 24

one-Day Workshop

$199 per persoN $189 eaCh For 4 or more

distriCt oF Columbia

Washington, DC ­ January 23

peNNsylvaNia

King of Prussia ­ November 28

illiNois

Arlington Heights ­ December 7 Oak Brook ­ December 6

virGiNia

Roanoke ­ January 25

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

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The social Media Marketing Conference

A real-world guide to understanding social media to connect with customers--and grow your business

f it seems like nearly every business on the planet is connecting with fans on Facebook®, Tweeting, uploading videos on YouTubeTM and getting LinkedIn®--except you--you're not alone. Many organizations who haven't gone "social" yet are feeling the same way and wondering: Are businesses really making money using social media? Can my business still get in on the action--and the profits? Yes, businesses of all types and sizes are integrating social media into their marketing systems to achieve their revenue goals faster and more efficiently. But don't kid yourself. The businesses that are making money are different. They set goals and objectives, follow a plan, choose and use the best tools, carefully monitor their results and faithfully measure their ROI. In other words, there are a lot of things you'll need to get up to speed on to not only get started with social media, but be successful. And the exciting Social Media Marketing Conference is the one place you can learn it all.

We're ComiNG to your area ...

arizoNa

Phoenix ­ November 5

ioWa

Davenport ­ February 8

North CaroliNa

Charlotte ­ February 28 Hickory ­ February 27 Winston-Salem ­ February 26

arkaNsas

Fayetteville ­ December 4 Jonesboro ­ December 6 Little Rock ­ December 5

kaNsas

Overland Park ­ January 11

I

keNtuCky

Louisville ­ December 18 Paducah ­ December 7

ohio

Akron ­ January 15 Cleveland ­ January 16 Toledo ­ January 17

CaliForNia

Anaheim ­ December 10 Monterey ­ December 14 Pasadena ­ December 11 Sacramento ­ November 30 San Jose ­ November 29 San Luis Obispo ­ December 13 Ventura ­ December 12

massaChusetts

Braintree ­ February 11 Danvers ­ February 12 Leominster ­ February 13 Taunton ­ November 1

oreGoN

Eugene ­ November 26 Portland ­ November 27

peNNsylvaNia

Altoona ­ November 14 Butler ­ December 13 Erie ­ December 12 Pittsburgh ­ January 14 State College ­ November 15

miChiGaN

Dearborn ­ November 8 Kalamazoo ­ November 5 Lansing ­ November 6 Troy ­ November 7

Colorado

Denver ­ November 8 Golden ­ November 9

CoNNeCtiCut

Hartford ­ January 11 Norwalk ­ January 22 Waterbury ­ January 10

miNNesota

Mankato ­ January 14 Rochester ­ January 15

rhode islaNd

Providence ­ November 2

texas

Austin ­ January 24 Dallas ­ December 18 Denton ­ December 19 El Paso ­ November 6 Ft. Worth ­ December 17 San Antonio ­ January 25

one-Day ConferenCe

$199 per persoN $189 eaCh For 4 or more

"With a subject as broad and ever-changing as social media, this class really gave me the bottom-line information I needed!" -- Carrie McClung John McClung Roofing

Florida

Ft. Lauderdale ­ February 20 Gainesville ­ January 31 Miami ­ February 21 Orlando ­ January 30 Panama City ­ February 1 Sarasota ­ January 29 Tampa ­ January 28 West Palm Beach ­ February 19

missouri

Rolla ­ January 9 Springfield ­ January 10

Nebraska

Lincoln ­ January 22 Omaha ­ January 23

WashiNGtoN

Seattle ­ December 3 Spokane ­ November 28 Tacoma ­ December 4

NeW jersey

Cherry Hill ­ January 25 Princeton ­ January 24

illiNois

Chicago ­ February 6 Oak Brook ­ February 7 Schaumburg ­ February 4

NeW mexiCo

Albuquerque ­ November 7

WisCoNsiN

Madison ­ January 16 Milwaukee ­ January 17 Wausau ­ January 18

NeW york

Buffalo ­ November 16 Elmira ­ December 10 Jamestown ­ December 11 Melville ­ January 23 New York ­ January 9

iNdiaNa

Evansville ­ December 17 Ft. Wayne ­ November 9 Merrillville ­ February 5 Muncie ­ January 18

traCk oNe You've Decided to Jump Into the World of Social Media-- Now What?

sessioN 1: Show me the money-- how social media actually pays off. Learn to make social media "connect" for your business. sessioN 2: The key to social media success--getting off to a good start. How to define your strategy and create your plan before you take the plunge. sessioN 3: Facebook®, YouTubeTM, TwitterTM, oh my! Choosing the right platform for your business. Which will work best to get your message out? sessioN 4: Measuring what's really important--your return on investment. Dozens of methods to get a handle on the results you're getting. sessioN 5: Success stories--what the best social marketers do better than the rest. A behind-the-scenes look at what successful social media marketers are doing.

traCk tWo Step Up Your Social Media Presence: Network, Promote, Share ... and Profit!

sessioN 1: Cool tools and how to use them to grow your business. New ways to grow your business you may not have thought of. sessioN 2: Mistakes rookies make ... but you don't have to. How to take a detour around common social media mistakes. sessioN 3: The art of writing for a social audience. You've got to be quick, concise and interesting--here's how to deliver content your followers will crave. sessioN 4: Managing your on-line reputation. What to do when someone leaves negative comments about your company--get this right! sessioN 5: Monitoring what people are saying about you on-line--in 15 minutes a day. Stay tuned to the conversations going on about your brand.

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

GettiNG started With soCial media

Step up your social media presence-- network, promote, share ... profit!

If you secretly feel like you're one of the only people alive today who doesn't "get" social media, relax! It's never too late to get into the world of social media and the really smart users do their homework first. This exciting DVD program is a real-world guide to understanding and using social media to generate leads, connect with customers, expand your market reach, create lifelong customers, drive Web traffic and more. Tools and strategies broken down into easy-to-digest chunks ensure you start out on the best possible path to your own social media success story.

item No . 10-5116-50997; one DVD-roM

speCial CataloG priCe: $79 .95

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To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

fMla Compliance update

Avoid the most common mistakes managers make when administering FMLA leave

We're ComiNG to your area ...

alabama

Birmingham ­ January 17 Huntsville ­ January 16 Mobile ­ November 6

NeW mexiCo

Albuquerque ­ November 8 Carlsbad ­ November 9

F

rom recognizing what a serious health condition is as defined by recent court decisions ... to gaining control of intermittent leave ... to coordinating leave under the ADAAA, Workers' Comp and other overlapping legislation ... a "good working knowledge" of the FMLA is not enough. Even more importantly, you need solid strategies for correctly handling confusing issues you face daily that are glossed over by the regulations--or not covered at all. So, how are you going to learn to steer clear of mistakes and misunderstandings--and ensure you treat employees fairly--when making important FMLA-related decisions? The answer? Our new regulatory update workshop--FMLA Compliance Update. In one day, you'll quickly gain the detailed knowledge and in-depth understanding you need to confidently and correctly administer leave under the FMLA's evolving rules--both now and in the future.

south CaroliNa

Columbia ­ January 14

arkaNsas

Jonesboro ­ December 4

south dakota

Sioux Falls ­ November 5

miChiGaN

Farmington Hills ­ February 7 Traverse City ­ February 8

teNNessee

Knoxville ­ January 15

mississippi

Jackson ­ December 6 Tupelo ­ December 5

texas

Austin ­ November 7

Nevada

Las Vegas ­ December 7

NeW jersey

Edison ­ February 5 Princeton ­ February 4 Saddle Brook ­ February 6

one-Day Workshop

$199 per persoN $189 eaCh For 4 or more

excelling as a highly effective Team leader

Lead your team to a winning performance!

ou've been given the lineup, you know the game plan and now the clock's ticking. It's time to get your team into the game and producing results. In today's results-focused workplace, you need the skills for coaching workers to high-quality, top-notch performances day after day. In Excelling as a Highly Effective Team Leader, you'll learn what it takes to provide your team with the leadership, motivation and guidance it needs to succeed. You'll develop the skills and learn the practical techniques for achieving your true potential as a team leader who earns workers' trust, respect and enthusiastic effort. Why spend valuable time learning critical skills through trial and error? Get the solutions that other successful managers, supervisors and team leaders across the country are using to lead workers to peak levels of performance.

We're ComiNG to your area ...

arizoNa

Phoenix ­ November 7 ­ 8 Tempe ­ December 13 ­ 14 Tucson ­ November 5 ­ 6

North dakota

Bismarck ­ February 19 ­ 20

ohio

Columbus ­ February 19 ­ 20

Y

CaliForNia

Anaheim ­ November 15 ­ 16 Irvine ­ December 11 ­ 12 Pasadena ­ November 13 ­ 14 Sacramento ­ January 24 ­ 25 San Francisco ­ December 3 ­ 4

oklahoma

Tulsa ­ February 21 ­ 22

peNNsylvaNia

King of Prussia ­ November 29 ­ 30 Pittsburgh ­ November 19 ­ 20 York ­ November 27 ­ 28

Florida

Tampa ­ November 5 ­ 6

south CaroliNa

Columbia ­ November 26 ­ 27

GeorGia

Atlanta ­ January 22 ­ 23 Atlanta ­ February 13 ­ 14 Gainesville ­ January 24 ­ 25 Macon ­ February 11 ­ 12

virGiN islaNds

St. Thomas ­ November 8 ­ 9

WisCoNsiN

Appleton ­ February 13 ­ 14

haWaii

Honolulu ­ December 6 ­ 7

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

illiNois

Oak Brook ­ February 11 ­ 12

ioWa

Des Moines ­ December 10 ­ 11

maiNe

Portland ­ January 14 ­ 15

Improve your skills immediately in 6 critical areas:

n n n n n n

Be more confident and more effective at leading teams Be able to convey to team members that "Together Everyone Achieves More" Learn how to create a work environment that motivates, energizes and inspires Communicate more effectively Deal with conflict and performance problems Involve the team in problem solving and decision making

massaChusetts

Danvers ­ January 16 ­ 17

NeW hampshire

Manchester ­ December 3 ­ 4

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

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Managing emotions and Thriving under pressure

Learn how to stay cool and calm--no matter how much pressure you're under

ll of us experience those moments on the job when unwanted emotions intensify. You may get upset with colleagues who don't do their jobs. Or frustrated with bosses who give you more work than you think you can handle. Losing your temper, overreacting and getting stressed-out can get in the way of positive relationships--and profoundly affect your productivity and well-being. This exciting new workshop will teach you an amazing, systematic process for developing "emotional self-control." You' ll gain a tremendous number of tools and techniques that you can use to minimize daily work stressors, improve your performance, earn greater respect--and make your life more fulfilling and enjoyable. Ready to look at yourself and your emotions in an exciting new way? Register today!

We're ComiNG to your area ...

CaliForNia

Lancaster ­ November 19 San Diego ­ November 20 San Diego ­ December 17

miNNesota

Bloomington ­ November 5 Bloomington ­ December 3 St. Cloud ­ November 6

south dakota

Rapid City ­ January 11

texas

San Antonio ­ November 16

A

delaWare

Dover ­ February 14

missouri

Cape Girardeau ­ January 18 Kansas City ­ December 7 St. Charles ­ February 6 St. Louis ­ February 7

vermoNt

Burlington ­ February 20

Florida

Lakeland ­ November 29 Tampa ­ November 30

virGiNia

Winchester ­ December 19

ioWa

Cedar Rapids ­ December 6 Ft. Dodge ­ December 5 Mason City ­ December 4

Nebraska

Lincoln ­ November 8 Omaha ­ November 7

WisCoNsiN

Madison ­ February 4 Wausau ­ February 5

NeW hampshire

Manchester ­ February 21

kaNsas

Overland Park ­ November 9

NeW jersey

Cherry Hill ­ November 26 Freehold ­ November 27 Princeton ­ November 28 Saddle Brook ­ February 12

keNtuCky

Bowling Green ­ January 16 Lexington ­ January 14 Louisville ­ January 15 Paducah ­ January 17

NeW york

Syracuse ­ February 19

one-Day Workshop

$149 per persoN $139 eaCh For 4 or more

"I'm walking out of the seminar with a renewed sense of purpose and excited about using what I've learned." -- Brooke Barnett Outagamie County

marylaNd

Frederick ­ December 18

ohio

Lima ­ February 26 Toledo ­ February 27

miChiGaN

Kalamazoo ­ February 28 Marquette ­ November 13 Traverse City ­ November 15

peNNsylvaNia

Allentown ­ December 17 Erie ­ February 25 State College ­ December 20 York ­ February 13

Two-Day Workshop for personnel/hr assistants

Everything you need to know about the essentials of human resources administration

t's a fact of life that personnel assistants and human resources support staff fulfill an increasingly specialized role that includes more responsibility than ever before. That's why it's vitally important that you have a thorough understanding of employment law, appropriate HR policies and procedures and the training to handle a variety of problems without putting the organization in a vulnerable legal position. Whether you maintain personnel files, prepare job specifications, devise and communicate policies or deal with problem employees, this two-day workshop will give you the solid information to build and improve personnel programs, policies and systems within your organization.

We're ComiNG to your area ...

Florida

Ft. Lauderdale ­ November 5 ­ 6 Orlando ­ February 19 ­ 20

NeW york

New York ­ December 4 ­ 5 New York ­ January 14 ­ 15

illiNois

Oak Brook ­ February 21 ­ 22

oklahoma

Oklahoma City ­ November 15 ­ 16 Tulsa ­ November 13 ­ 14

I

keNtuCky

Lexington ­ December 11 ­ 12

peNNsylvaNia

Allentown ­ December 6 ­ 7

louisiaNa

Shreveport ­ December 17 ­ 18

texas

Houston ­ November 19 ­ 20 Houston ­ December 13 ­ 14

marylaNd

Baltimore ­ January 22 ­ 23 Frederick ­ January 24 ­ 25

massaChusetts

Springfield ­ November 28 ­ 29 Woburn ­ November 26 ­ 27

NeW jersey

Freehold ­ January 16 ­ 17 Morristown ­ November 7 ­ 8

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

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To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

how to Become a Better Communicator

Learn the most valuable career skill of all--how to communicate effectively with people

hat is the foundation for supportive, cooperative work and personal relationships? What is the most important ingredient for success and achievement in today's workplace? The answer to both these questions is the same--the ability to communicate skillfully and confidently with people. Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Powerful communication skills can propel you along the path to career success and personal achievement. They can lead to promotions, to working more effectively with your boss and co-workers, to building better relationships with the important people in your life and to establishing your leadership potential. When you combine excellent communication skills with being good at your job, you're unstoppable. Achieving your potential in human relations is too important to be left to chance. Attend this seminar and you'll be equipped with the practical, proven interpersonal communication sk ills and techniques that can make a positive difference for you. Best of all, we'll discuss real-world issues and reallife solutions that you'll be able to put to use right away. Enroll now!

We're ComiNG to your area ...

arizoNa

Phoenix ­ November 9 Tempe ­ December 10 Tucson ­ December 11

louisiaNa

Baton Rouge ­ November 14 New Orleans ­ November 15

south dakota

Sioux Falls ­ December 7

teNNessee

Memphis ­ February 28 Nashville ­ February 27

massaChusetts

Danvers ­ January 18 Fitchburg ­ December 14 Springfield ­ December 13 Taunton ­ February 28 Worcester ­ December 12

W

CaliForNia

Anaheim ­ February 12 Concord ­ December 18 Lancaster ­ February 27 Long Beach ­ February 13 Monterey ­ February 4 Oakland ­ November 27 Pasadena ­ February 14 Sacramento ­ November 26 Sacramento ­ December 17 San Diego ­ February 11 San Francisco ­ November 29 San Jose ­ November 28 Santa Rosa ­ November 30 Sunnyvale ­ December 19 Ventura ­ February 28

texas

College Station ­ December 10 Dallas ­ November 14 Dallas ­ January 28 Houston ­ December 3 Houston ­ January 14 McAllen ­ November 13

miChiGaN

Farmington Hills ­ December 5 Grand Rapids ­ December 4 Lansing ­ January 15 Troy ­ January 14

vermoNt

Burlington ­ November 26

miNNesota

Bloomington ­ December 5 Mankato ­ December 6 Minneapolis ­ January 16

virGiNia

Norfolk ­ November 2 Richmond ­ February 1

Colorado

Alamosa ­ November 26 Denver ­ November 27

mississippi

Gulfport ­ November 16

WashiNGtoN

Everett ­ February 1 Seattle ­ January 31 Tacoma ­ January 30

missouri

St. Louis ­ November 14

one-Day Workshop

$149 per persoN $139 eaCh For 4 or more

"The presenter kept us entertained and energized all day. I'm inspired to be a better communicator. Great tips that I can apply to my job and my life." -- Sheryl Mobley Klamath Community College

CoNNeCtiCut

Waterbury ­ December 11

WisCoNsiN

Madison ­ November 15 Milwaukee ­ November 16

Nebraska

Omaha ­ February 5

Florida

Ft. Lauderdale ­ February 22 Jacksonville ­ November 5 Melbourne ­ January 22 Tallahassee ­ November 6 Tampa ­ February 20 West Palm Beach ­ February 21

Nevada

Las Vegas ­ November 19

WyomiNG

Cheyenne ­ November 28

NeW jersey

Morristown ­ February 1

NeW york

Elmira ­ November 29 Poughkeepsie ­ December 10 Rochester ­ November 30

idaho

Boise ­ February 13 Twin Falls ­ February 14

illiNois

Chicago ­ February 7 Galesburg ­ January 18 La Salle ­ January 17 Oak Brook ­ February 6

North CaroliNa

Charlotte ­ January 30 Raleigh ­ January 31

ohio

Akron ­ November 1 Cincinnati ­ February 4 Cleveland ­ November 2 Cleveland ­ December 6 Columbus ­ February 25 Dayton ­ December 12

iNdiaNa

Evansville ­ February 26 Indianapolis ­ November 13 Indianapolis ­ December 11 Lafayette ­ December 10

ioWa

Des Moines ­ February 4

oreGoN

Portland ­ January 29

hiGh-impaCt CommuNiCatioN

Making your messages meaningful and memorable

In this age of technology, the tools business professionals use to communicate are changing quickly and dramatically. But one thing hasn't changed: The need to get your message across succinctly, purposefully and with focus. In this 60-minute DVD video, you'll learn the secrets of high-impact written and spoken communication and how to apply them every day to achieve your goals, influence others and get results.

item No . 10-9113-50997; one DVD and program guide

kaNsas

Overland Park ­ November 2 Salina ­ November 1

peNNsylvaNia

Du Bois ­ December 7 King of Prussia ­ November 27 King of Prussia ­ December 17 Scranton ­ November 28 York ­ November 26

keNtuCky

Louisville ­ February 25

south CaroliNa

Columbia ­ January 28 Greenville ­ January 29

speCial CataloG priCe: $99 .95

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

7

Managing Multiple projects, objectives and Deadlines

Learn how to get and keep control of concurrent projects, competing priorities and critical deadlines

s this your situation? You're constantly faced with too many deadlines and too many projects, all of which have top priority. Then, just when you think things are going smoothly, a crisis erupts, priorities change and the scramble is on. In the midst of this hectic activity, your daily work must go on. You have to return phone calls, handle mail, attend meetings, prepare reports and schedules ... plus take care of all the other expected and unexpected interruptions that are part of your daily routine. If any of this sounds familiar, then this oneday workshop was designed for you ... the busy manager, supervisor or administrative person who juggles deadlines, projects and multiple demands ... the person with no time to waste! We'll teach you the tips, techniques and strategies for getting more accomplished faster--and with better results than ever before. From learning how to apply the methods professional project managers use to keep track of multimillion-dollar projects to seeing how to build a deadline "safety net" to make sure no critical deadlines ever slip by again, you'll gain vital new skills to maximize your on-the-job effectiveness. Don't miss this opportunity to become more personally and professionally productive than ever before.

1

Workshop hiGhliGhts

Gaining control of your workday n An eye-opening test to see just how out of control your

workday really is

I

n How to eliminate the BIG THREE productivity killers:

Procrastination, poor planning and personal disorganization

n Deadlines: How to tell the real from the phony n How to turn chaos into momentum when everything happens

at once

n Hidden time-wasters: Know how to spot them--and stop

them--before they throw a wrench in your day

Handling competing priorities like a pro n A 6-step ACTION plan for turning priorities into attainable,

measurable goals

n 8 foolproof principles for effectively managing competing

priorities without sacrificing quality

n 5 elements of positive self-regard that make you more

successful in handling people and projects

one-Day Workshop

$99 per persoN $89 eaCh For 4 or more

"I've been stuck in a rut and now feel like I have the tools and training to make a change. I learned so much and truly feel like the changes will `stick.' " -- Jennifer Heroman EATEL

Getting organized--so you can get down to business n 9 strategies for taking control of phone calls and voice mails n Stem the tide of paperwork and electronic documents--

"power filing" techniques that'll automatically supercharge your day n Enlist the help of others to stay organized--here's how n Choose your weapon to fight disorganization: Day planner, calendar, smartphone, personal productivity software--how to decide what works best for you

Project planning: An automatic way to increase your productivity n The quick and easy rule for determining how much time to

allow for planning

Put these skills to work right away:

How to handle multiple priorities 2 How to identify and cut time-wasting activities 3 How to organize for efficiency

How to handle the pressure of juggling people, paper and priorities 5 How to work with people when the heat's on 6 How to keep quality high while productivity goes up

4

n When planning really is a waste of time n Parkinson's Law: How to apply it to cut the time required for

any project

n Project management tools the pros use: Work Breakdown

Structures, Gantt charts and project management software

Managing yourself, people (and even the boss!) for greater results n Take this quiz to reveal your personality style--and learn how

it can kick your productivity into high gear

time maNaGemeNt tuNe-up

5 basic tips to make time management really work for you

For today's time-challenged professionals, the new "normal" is having more work to do and the overwhelming sense that there is no time to get it all done. But it doesn't have to be that way. In this 60-minute DVD, you'll learn refreshingly simple tips to help you allocate your time, overcome bad habits, make efficient time choices, embrace technology-- and enjoy the wonderful extra hours you'll gain.

item No . 10-9115-50997; one DVD and program guide

n Why "excellence" and "perfection" aren't synonymous n 6 recommendations for coping with those who slow you down n The secret of master diplomats--how and when to say "No" n How to handle the challenge of working for multiple bosses--

especially when they're in different locations your organization (and be recognized for it)

n How to dramatically increase your value to your boss and

Don't let stress control you n Know what triggers push your "stress buttons" n Take the test: How vulnerable are you to the negative effects

of stress? for you?

n Type A or Type B: Are you letting your personality type "work" n Why it's more harmful to avoid stress than to deal with

it head-on

speCial CataloG priCe: $99 .95

8

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

We're ComiNG to your area ...

alabama

Auburn ­ February 20 Gadsden ­ February 21 Huntsville ­ November 1 Mobile ­ November 30

haWaii

Honolulu ­ November 19

missouri

Cape Girardeau ­ November 5 Kansas City ­ December 17 Kirksville ­ November 9 St. Charles ­ November 8 St. Louis ­ November 7 St. Louis ­ December 10

peNNsylvaNia

Greensburg ­ February 4 King of Prussia ­ November 2 King of Prussia ­ December 10 Pittsburgh ­ February 5 Wilkes-Barre ­ November 27 Williamsport ­ November 9

Time management know-how tip:

Instant availability 24/7 doesn't necessarily make you more productive. Knowing when to unplug, shut off or ignore technology is one of the key lessons you can learn in getting control of your time. So, DARE TO DISCONNECT!

illiNois

Belleville ­ November 6 Bloomington ­ February 12 Chicago ­ December 5 Effingham ­ December 11 Kankakee ­ February 14 Naperville ­ November 1 Oak Brook ­ December 3 Oak Brook ­ February 13 Rockford ­ November 2 Schaumburg ­ December 4 Springfield ­ February 11

alaska

Anchorage ­ February 21 Fairbanks ­ February 20 Juneau ­ February 22

moNtaNa

Helena ­ December 4

puerto riCo

San Juan ­ December 20

arizoNa

Phoenix ­ December 11 Tempe ­ November 13 Tucson ­ November 14

Nebraska

Omaha ­ November 26

south CaroliNa

Charleston ­ November 9 Columbia ­ November 8 Greenville ­ November 6 Spartanburg ­ November 14

Are you leashed--or liberated--by technology?

Do you equate accessibility with importance? YES NO Do you check your e-mail each time you get a new one? YES NO Do you fear turning off your BlackBerry®? YES NO Have you ever panicked because you left your cell phone at home? YES NO Do people from work ever call you on weekends or late at night? YES NO Do you check your e-mail and voice mail while on vacation? YES NO

Nevada

Las Vegas ­ December 12 Reno ­ December 3

arkaNsas

Hot Springs ­ November 1 Jonesboro ­ November 2 Little Rock ­ November 28

iNdiaNa

Ft. Wayne ­ December 21 Indianapolis ­ November 14 Indianapolis ­ December 13 Merrillville ­ November 15 Muncie ­ December 14 Terre Haute ­ December 12

NeW hampshire

Concord ­ January 31 Manchester ­ December 10

south dakota

Aberdeen ­ December 12

teNNessee

Knoxville ­ November 5 Nashville ­ December 5 Nashville ­ January 18

CaliForNia

Anaheim ­ December 11 Concord ­ December 4 Fresno ­ December 7 Irvine ­ January 23 Long Beach ­ December 12 Modesto ­ November 2 Monterey ­ December 6 Ontario ­ December 10 Palm Springs ­ December 13 Palo Alto ­ December 5 Pasadena ­ December 19 Sacramento ­ January 22 Sacramento ­ February 27 San Diego ­ November 15 San Francisco ­ February 26 San Jose ­ November 1 San Jose ­ February 25 San Luis Obispo ­ February 28 Santa Monica ­ December 17 Torrance ­ January 24 Van Nuys ­ December 18 Ventura ­ December 14

NeW jersey

Cherry Hill ­ December 11 Freehold ­ January 24 Princeton ­ December 12

ioWa

Cedar Rapids ­ November 28 Davenport ­ November 29 Des Moines ­ November 27 Dubuque ­ November 30

texas

Abilene ­ February 4 Arlington ­ December 7 Austin ­ November 26 Conroe ­ December 3 Dallas ­ December 6 Dallas ­ January 9 Ft. Worth ­ December 5 Houston ­ December 4 Houston ­ January 11 Longview ­ November 29 Lubbock ­ January 28 Lufkin ­ November 27 Midland ­ February 6 San Angelo ­ February 5 San Antonio ­ January 10

NeW mexiCo

Alamogordo ­ January 31 Albuquerque ­ February 1 Clovis ­ January 29 Roswell ­ January 30

kaNsas

Coffeyville ­ February 22 Emporia ­ February 21 Hutchinson ­ February 20 Overland Park ­ January 9 Topeka ­ December 18

NeW york

Buffalo ­ February 6 Hauppauge ­ December 13 Ithaca ­ November 28 New York ­ December 14 New York ­ January 25 Poughkeepsie ­ November 26 Rochester ­ February 7 Syracuse ­ November 29 Utica ­ February 8 Watertown ­ November 30

DAre to DIScoNNect Make the following promises to yourself:

keNtuCky

Bowling Green ­ December 6 Elizabethtown ­ December 7

4 4 4 4 4 4 4 4 4 4 4

I will answer my phone if I want, but not out of obligation I will keep phone calls short I will turn off my cell phone when I don't want to be interrupted I will work at least an hour before re-checking e-mail I will turn off the sound that notifies me when new mail comes in I will let voice mail take messages when I am busy I will check my e-mail at only certain times of the day I will establish clear boundaries between work and home I will not be on call 24/7. I won't expect others to be either. I will screen calls using caller ID I will not give out my cell phone number

louisiaNa

Lafayette ­ February 28 New Orleans ­ November 29 Shreveport ­ November 28

vermoNt

Montpelier ­ January 16

North CaroliNa

Asheville ­ January 16 Charlotte ­ November 7 Charlotte ­ December 3 Raleigh ­ January 15 Raleigh ­ February 19

Colorado

Boulder ­ November 13 Denver ­ November 15 Denver ­ December 5 Englewood ­ November 16 Golden ­ November 14 Greeley ­ November 19

virGiNia

Norfolk ­ December 4 Reston ­ November 8 Richmond ­ November 5 Roanoke ­ November 13 Staunton ­ November 6 Virginia Beach ­ January 14

maiNe

Bangor ­ January 28 Lewiston ­ January 29 Portland ­ January 30

marylaNd

Annapolis ­ January 15 Baltimore ­ January 23 Baltimore ­ February 21 College Park ­ January 16 Frederick ­ January 14

North dakota

Bismarck ­ December 11

delaWare

Wilmington ­ November 1

WashiNGtoN

Spokane ­ November 14

ohio

Cincinnati ­ November 29 Cincinnati ­ December 18 Columbus ­ November 30 Columbus ­ December 20 Dayton ­ November 13 Toledo ­ November 28

distriCt oF Columbia

Washington, DC ­ November 7 Washington, DC ­ January 22 Washington, DC ­ February 20

West virGiNia

Parkersburg ­ December 19

massaChusetts

Boston ­ December 13 Boston ­ January 18 Braintree ­ December 12 Danvers ­ December 11 Taunton ­ January 17

WisCoNsiN

Eau Claire ­ January 28 Madison ­ December 7 Milwaukee ­ December 6 Milwaukee ­ January 15

Florida

Ft. Lauderdale ­ November 16 Ft. Lauderdale ­ December 17 Ft. Myers ­ December 18 Orlando ­ November 15 Orlando ­ January 31 Tallahassee ­ February 22 Tampa ­ February 1

oklahoma

Ardmore ­ February 27 Oklahoma City ­ February 26 Tulsa ­ February 25

miChiGaN

Grand Rapids ­ January 14 Kalamazoo ­ November 26 Troy ­ November 27

WyomiNG

Casper ­ December 7 Sheridan ­ December 6

oreGoN

Portland ­ November 13 Portland ­ February 19

GeorGia

Atlanta ­ November 2 Atlanta ­ January 16 Atlanta ­ January 17 Atlanta ­ February 19

miNNesota

Bloomington ­ November 16 Bloomington ­ December 13 Bloomington ­ January 29 Brainerd ­ January 30 Rochester ­ December 14 Willmar ­ January 31

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

9

Dealing effectively With unacceptable employee Behavior

Learn how to turn underachievers into productive team members

y allowing poor performers to continue their negative behavior patterns, you put the productivity and effectiveness of the entire organization at risk. And below-par performers cost your company in more ways than one: They hurt morale, they lower your organization's productivity, they waste your valuable time and energy and they can even set the stage for possible lawsuits. In this comprehensive workshop, you'll get expert advice on the sticky issue of disciplining workers whose performance just doesn't measure up. Our step-by-step program takes you through every stage of the discipline process, from recognizing the problem and assessing its severity ... to intervention strategies ... to formal termination procedures. This fast-paced, information-packed day is designed for anyone who manages, supervises or leads difficult employees. You'll return to your workplace with proven strategies for identifying nonperformers and turning their behavior around.

We're ComiNG to your area ...

alabama

Anniston ­ December 14 Auburn ­ December 13 Dothan ­ December 11

North CaroliNa

Asheville ­ February 28 Greensboro ­ November 8 Raleigh ­ November 9 Raleigh ­ December 10

B

CaliForNia

Chico ­ February 6 Eureka ­ February 4 Modesto ­ February 7 Redding ­ February 5

ohio

Columbus ­ November 5

peNNsylvaNia

Bloomsburg ­ December 6 Butler ­ December 5 Lancaster ­ December 7 New Castle ­ December 4

Florida

Panama City ­ December 10

GeorGia

Albany ­ December 12

rhode islaNd

Providence ­ January 25

ioWa

Des Moines ­ November 1

teNNessee

Chattanooga ­ February 27

massaChusetts

Danvers ­ January 22 Taunton ­ January 24 Worcester ­ January 23

texas

Houston ­ February 11

utah

Salt Lake City ­ February 13

one-Day Workshop

$149 per persoN $139 eaCh For 4 or more

"The seminar was very informative and I plan to use the tools and techniques I learned today." -- Penelope Edmonds TCB Fairlawn Marshall

miNNesota

Bloomington ­ January 17 Bloomington ­ February 22

virGiNia

Charlottesville ­ November 6 Roanoke ­ November 7

missouri

St. Joseph ­ November 2

WashiNGtoN

Everett ­ December 13 Seattle ­ December 14 Seattle ­ January 9 Tacoma ­ December 12 Yakima ­ January 10

Nevada

Reno ­ February 12

NeW jersey

Atlantic City ­ February 25 Cherry Hill ­ February 26

NeW mexiCo

Carlsbad ­ November 15 Farmington ­ November 13

WisCoNsiN

Green Bay ­ January 15 Madison ­ January 14 Wausau ­ January 16

how to effectively Manage Multiple locations

Managing people you see every day is tough enough. But your headaches can quickly double when your employees work at other locations.

f you're already overseeing more than one location, you probably know: Everything that goes wrong with on-site teams also plagues offsite teams. Only worse. Turf wars, hurt feelings, lack of trust, communication breakdowns, conflicts with other departments--each of these problems can quickly turn into a fullblown crisis if the boss isn't there to step in and manage it. How do you measure performance, give feedback, discipline, coach--all the things leaders are expected to do--when you can't see, hear or speak face to face with employees like you need to? Multiple-location managers who are effective at it don't get that way by accident. That's why this workshop is such an important resource. It's the fastest way to gain the critical know-how you need to realize your full potential as a manager and leader--regardless of how far away your employees are.

I

We're ComiNG to your area ...

Colorado

Denver ­ November 13 ­ 14

NeW york

Buffalo ­ November 27 ­ 28

Florida

Orlando ­ December 17 ­ 18

peNNsylvaNia

Harrisburg ­ December 3 ­ 4 York ­ December 5 ­ 6

missouri

St. Louis ­ February 11 ­ 12

texas

Austin ­ November 15 ­ 16

moNtaNa

Billings ­ November 19 ­ 20

Nevada

Las Vegas ­ February 13 ­ 14

NeW jersey

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

Edison ­ November 29 ­ 30

10

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

Conflict Management skills for Women

How to keep your cool, stand your ground and positively resolve conflict

We're ComiNG to your area ...

arizoNa

Phoenix ­ November 19 Tempe ­ December 12

iNdiaNa

Columbus ­ December 6 Kokomo ­ December 7 Merrillville ­ November 16 Terre Haute ­ November 15

peNNsylvaNia

Allentown ­ January 15 Altoona ­ February 5 Du Bois ­ February 6 Harrisburg ­ February 4 Lancaster ­ January 16 Scranton ­ January 14

CaliForNia

Bakersfield ­ November 7 Chico ­ November 9 Fresno ­ November 8 Irvine ­ November 5 Torrance ­ November 6

H

ow do you handle conflict? Do you approach it assertively and calmly? Or do you lose your temper? Do you confidently meet conflict head-on? Or do you go out of your way to avoid conflict rather than deal with it? If the answer is "Yes" to that last question, don't feel bad. The truth is that most of us have learned from experience that workplace conflicts too often lead to unproductive consequences ... anxiety, anger, intimidation, blame and resentment. But it doesn't have to be that way. We'll teach you proven strategies that work in a variety of conflict situations--from minor disagreements to potentially explosive confrontations. Take advantage of the opportunity to benefit from this powerful training. The long-term result for you and your organization will be less stress, greater harmony and improved productivity.

kaNsas

Hays ­ December 14 Salina ­ December 13 Wichita ­ December 12

teNNessee

Chattanooga ­ December 4

CoNNeCtiCut

Waterbury ­ November 16

keNtuCky

Owensboro ­ November 14

texas

College Station ­ January 9 Temple ­ January 11 Waco ­ January 10

delaWare

Wilmington ­ January 17

moNtaNa

Billings ­ February 11 Helena ­ February 12

GeorGia

Athens ­ November 6 Atlanta ­ November 7 Atlanta ­ December 3 Augusta ­ November 5

WashiNGtoN

Everett ­ December 11 Seattle ­ December 10

NeW york

Buffalo ­ November 14 Rochester ­ November 15

oklahoma

Tulsa ­ December 11

illiNois

Oak Brook ­ November 9 Oak Brook ­ December 5 Peoria ­ November 7 Quincy ­ November 5 Rockford ­ November 8 Springfield ­ November 6

oreGoN

Eugene ­ December 5 Medford ­ December 4 Portland ­ December 7 Salem ­ December 6

one-Day Workshop

$99 per persoN $89 eaCh For 4 or more

"The content was well balanced and presented in a way that allows you to apply the strategies to personal and professional settings. As a whole, it was informative and practical." -- Amanda Jordan Two Men and a Truck

financial statement analysis

Understand and interpret financial results for better management decisions

hen complete and well-prepared, financial statements contain an incredible amount of timely and revealing information about a business's financial health: Its strengths, vulnerabilities and challenges ... whether or not it's on track ... or if it's really making money. In one day, you'll delve deeply into the components of the financial statement and see how each is used, get familiar with often-used financial concepts and terminology, learn to determine which numbers are most important, master useful measurement tools and discover many other ways to turn your financial statement into your most powerful measurement and planning tool. Would hiring more people now pay off in more profits later? Do you have too much inventory on hand--or too little? If answering tough questions like these and gaining the knowledge to consistently meet your organization's financial goals is your goal, you won't want to miss this valuable training opportunity.

W

We're ComiNG to your area ...

maiNe

Bangor ­ November 26

North CaroliNa

Raleigh ­ November 30

marylaNd

Annapolis ­ November 28

peNNsylvaNia

York ­ November 29

massaChusetts

Worcester ­ November 27

one-Day Workshop

$199 per persoN $189 eaCh For 4 or more

"Wow! This course was informative and engaging. I came in knowing very little and left with lots of info." -- Susan Roberts PR Management Corp.

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

11

how to excel at Managing and supervising people

Learn the vital skills you need to successfully handle all your supervisory challenges ... taught exclusively in this hands-on, two-day workshop

ave you ever felt like you're stuck in a supervisory rut? That there's no free time to seek new ways of approaching your duties? Do you wish you knew how other supervisors handle the same puzzling problems you face? Then this energetic workshop's for you. It provides a rare opportunity to step back ... polish your skills ... and renew your energy and commitment to supervisory excellence. If you want to zero in on the key areas of improvement needed to boost performance, productivity and the bottom line, that's where this intensive hands-on workshop comes in. In just two days, you'll gain skills that will give you a tremendous edge in your job now and throughout your professional future. If you're new to the job, this upbeat workshop will break you in fast. If you're experienced, it will help you polish your skills to get even better. Every supervisor will walk away with an arsenal of up-to-the-minute information, bold strategies and proven-to-work approaches. You'll feel motivated, energized and prepared to tackle any tough situation that comes your way. Don't miss this opportunity to spend two full days focused on your job and your unique problems ... each day packed with ways to guarantee your success in your ever-expanding role as supervisor and leader.

We're ComiNG to your area ...

alabama

Huntsville ­ February 27 ­ 28

Nevada

Reno ­ November 1 ­ 2

CaliForNia

Anaheim ­ February 21 ­ 22 Fresno ­ December 4 ­ 5 Lancaster ­ January 29 ­ 30 Long Beach ­ February 25 ­ 26 Ontario ­ January 31 ­ February 1 Sacramento ­ December 6 ­ 7 San Diego ­ February 19 ­ 20 San Francisco ­ November 15 ­ 16 San Jose ­ November 13 ­ 14 Sunnyvale ­ December 17 ­ 18 Van Nuys ­ February 27 ­ 28

NeW jersey

Freehold ­ February 13 ­ 14 Saddle Brook ­ December 5 ­ 6

H

NeW mexiCo

Albuquerque ­ January 22 ­ 23

NeW york

Albany ­ January 15 ­ 16 Buffalo ­ December 11 ­ 12 New York ­ February 11 ­ 12 Plattsburgh ­ December 13 ­ 14

Colorado

Durango ­ January 10 ­ 11

North CaroliNa

Charlotte ­ January 14 ­ 15 Raleigh ­ January 16 ­ 17

delaWare

Wilmington ­ January 22 ­ 23

ohio

Akron ­ November 15 ­ 16

Florida

Ft. Pierce ­ December 11 ­ 12 Melbourne ­ December 13 ­ 14

oklahoma

Tulsa ­ December 13 ­ 14

GeorGia

peNNsylvaNia

Altoona ­ January 17 ­ 18 Lancaster ­ January 24 ­ 25 Williamsport ­ January 15 ­ 16

TWo-Day Workshop

$299 per persoN $269 eaCh For 4 or more

"I believe this class is a must-have resource tool for all new and seasoned supervisors and managers." -- Anita Nichols Village Manor Retirement

Atlanta ­ November 8 ­ 9 Atlanta ­ December 10 ­ 11 Gainesville ­ November 6 ­ 7

illiNois

Chicago ­ November 28 ­ 29 Chicago ­ December 19 ­ 20 Oak Brook ­ November 26 ­ 27 Oak Brook ­ December 17 ­ 18 Rockford ­ December 4 ­ 5

teNNessee

Cookeville ­ February 25 ­ 26 Memphis ­ December 5 ­ 6 Nashville ­ December 3 ­ 4

texas

Dallas ­ November 1 ­ 2 Dallas ­ December 4 ­ 5 El Paso ­ December 17 ­ 18 Houston ­ December 11 ­ 12 Longview ­ December 6 ­ 7

iNdiaNa

Lafayette ­ December 6 ­ 7

ioWa

Burlington ­ January 30 ­ 31 Cedar Rapids ­ December 4 ­ 5 Des Moines ­ February 11 ­ 12

vermoNt

Rutland ­ December 11 ­ 12

keNtuCky

Lexington ­ February 13 ­ 14

WashiNGtoN

Everett ­ February 6 ­ 7 Seattle ­ February 4 ­ 5

Do you need this course?

n Do you rely on traditional ways of handling problems because you

haven't had the opportunity to learn new approaches? n Are you busy 24/7 with no time to stop and think about how you could be even more effective? n Do you ever think "there must be a better way"?

maiNe

Augusta ­ January 17 ­ 18

WisCoNsiN

Wausau ­ February 13 ­ 14

marylaNd

Annapolis ­ November 7 ­ 8 Baltimore ­ November 5 ­ 6 Baltimore ­ December 3 ­ 4 College Park ­ November 19 ­ 20

WyomiNG

Casper ­ January 28 ­ 29 Gillette ­ January 30 ­ 31

massaChusetts

CoaChiNG your team to hiGher perFormaNCe

How to master the four stages of team development

More than ever, managers are being required to quickly build teams that deliver results. Yet few of them are equipped to do the important work of a coach. This easy-to-follow guide walks you through the four stages of team development and how to fulfill your changing and complicated role as a coach at each stage. Follow Rosemary Laack's advice and your team will start performing at higher-than-ever levels--starting today!

item No . 10-9114-50997; one DVD and program guide

Braintree ­ February 19 ­ 20 Danvers ­ February 21 ­ 22

miChiGaN

Farmington Hills ­ November 13 ­ 14 Troy ­ December 6 ­ 7

miNNesota

Bemidji ­ January 14 ­ 15 Duluth ­ January 16 ­ 17

mississippi

Hattiesburg ­ November 28 ­ 29 Jackson ­ November 26 ­ 27

missouri

Columbia ­ January 28 ­ 29

speCial CataloG priCe: $99 .95

12

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

how to Write effective policies and procedures

Policies and procedures are essential to the operation of every organization--but no one ever said writing them is easy

o you spend hours struggling with what needs to be said and how to say it? Do you worry that employees will misinterpret what you wrote ... gripe ... or simply file it away without even looking at it? Do you wonder if you've covered all the legal bases ... if you've left anything important out ... if you've made a mistake that will surface later and cause you grief? With so much to keep an eye on--and so little time to do it in--you need help. That's why we're excited to bring you How to Write Effective Policies & Procedures--the seminar that gets you up to speed on the nuts and bolts of writing and developing your organization's policies and procedures. In just one day, you'll gain hundreds of rules, strategies, guidelines and shortcuts that will make your job easier and ensure you get the results you want--well-written policies and procedures that are read and understood by all. Sign up for this important workshop today!

We're ComiNG to your area ...

CaliForNia

Long Beach ­ December 11 Modesto ­ December 10 Ontario ­ December 12

NeW mexiCo

Albuquerque ­ January 14

NeW york

New York ­ February 25

D

Florida

Jacksonville ­ December 19

North CaroliNa

Charlotte ­ November 14 Raleigh ­ November 15

GeorGia

Atlanta ­ January 14 Atlanta ­ February 11 Savannah ­ January 17

ohio

Cincinnati ­ November 7

idaho

Boise ­ February 25

oklahoma

Oklahoma City ­ December 14

illiNois

Oak Brook ­ December 13

teNNessee

Chattanooga ­ January 15 Johnson City ­ January 16

iNdiaNa

Ft. Wayne ­ February 14 South Bend ­ February 13

virGiNia

Arlington ­ November 28 Reston ­ December 20 Roanoke ­ February 28 Virginia Beach ­ November 16 Winchester ­ November 29

marylaNd

Annapolis ­ November 27 Baltimore ­ November 26 Baltimore ­ December 21

one-Day Workshop

$249 per persoN $239 eaCh For 4 or more

"Very informative and taught me new skills and approaches not used before." -- Diana Ruffini U.S. EPA

WisCoNsiN

Madison ­ November 8

miChiGaN

Farmington Hills ­ February 12

WyomiNG

Cheyenne ­ February 27

miNNesota

Bloomington ­ November 9 Bloomington ­ December 12

moNtaNa

Billings ­ February 26

NeW jersey

Edison ­ February 26 Saddle Brook ­ February 27

strategic Thinking

Your key to better decisions, more effective problem solving and bigger results

his very day--or some day in the near future--you may face a challenging business problem or situation for which there is no clear solution. Your organization is counting on you to "handle it." But to do so will require you to go beyond the "way we've always done it" and approach the issue in a whole new way. You'll need to size up the situation accurately, think through it thoroughly, ask questions you've never asked before, invent a new solution and then--last, but certainly not least--execute it successfully. Strategic Thinking introduces you to innovative, new ways to think about and approach the troubling business problems and challenges so many leaders are up against today. This training unpacks the skills, attitudes, traits and behaviors you need to think critically, find new answers, uncover new opportunities and make better decisions.

We're ComiNG to your area ...

arkaNsas

Little Rock ­ February 28

missouri

Kansas City ­ November 19

T

Colorado

Denver ­ November 16 Denver ­ December 12

peNNsylvaNia

King of Prussia ­ January 14 Pittsburgh ­ January 18

delaWare

Wilmington ­ January 15

south CaroliNa

Charleston ­ February 25

distriCt oF Columbia

Washington, DC ­ December 5

texas

Dallas ­ November 15 Dallas ­ December 11 Houston ­ November 14 Houston ­ December 10

GeorGia

Atlanta ­ February 26

illiNois

Oak Brook ­ November 20

louisiaNa

New Orleans ­ February 27

marylaNd

one-Day Workshop

$199 per persoN $189 eaCh For 4 or more

Annapolis ­ December 6 Baltimore ­ December 7 Baltimore ­ January 16 Frederick ­ January 17

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

13

fundamentals of successful project Management

Keep your projects on track, on budget, on time!

We're ComiNG to your area ...

alabama

Mobile ­ January 22 ­ 23

missouri

Kansas City ­ January 29 ­ 30 St. Charles ­ December 10 ­ 11 St. Louis ­ December 12 ­ 13

arizoNa

Phoenix ­ November 13 ­ 14 Tempe ­ December 17 ­ 18

G

ood things happen to those who know how to manage projects. The ability to make things happen ... to meet deadlines ... to build and supervise a team ... to get results. That's what makes people take notice. That's what makes careers soar! It's a fact. Managers who know how to complete projects on time, on budget and with the desired results are in high demand and--as top management everywhere agrees--in short supply. So, what are the secrets of these project management "superstars"? No secrets, really. Just a thorough understanding of what it takes to guide a project from bright idea to bottom-line result. The know-how to create a plan, implement it, monitor progress, correct as necessary and deliver as promised. The skills to make their projects an orderly progression of completed objectives, instead of the all-toocommon helter-skelter race with disaster. That's our crystal-clear goal in this unique workshop:Toequip youwiththetools,knowledge, insights and skills to make you an outstanding project manager. There are great rewards for those who master the necessary skills. Let us show you how.

moNtaNa

Billings ­ January 22 ­ 23

arkaNsas

Hot Springs ­ February 11 ­ 12 Little Rock ­ February 13 ­ 14

Nevada

Las Vegas ­ November 15 ­ 16

CaliForNia

Anaheim ­ February 6 ­ 7 Bakersfield ­ December 5 ­ 6 Concord ­ February 19 ­ 20 Long Beach ­ February 27 ­ 28 Ontario ­ February 4 ­ 5 Pasadena ­ February 25 ­ 26 Sacramento ­ January 10 ­ 11 Sacramento ­ February 21 ­ 22 San Diego ­ January 30 ­ 31 San Francisco ­ February 11 ­ 12 San Jose ­ February 13 ­ 14 San Luis Obispo ­ December 3 ­ 4

NeW hampshire

Manchester ­ November 15 ­ 16 Portsmouth ­ January 14 ­ 15

NeW jersey

Edison ­ November 27 ­ 28 Saddle Brook ­ November 29 ­ 30

NeW york

Buffalo ­ December 3 ­ 4 New York ­ November 13 ­ 14 New York ­ December 12 ­ 13 Poughkeepsie ­ January 24 ­ 25

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

"The knowledge I gained was more than enough to help me be successful as a project manager." -- Angelia Demps Florida Department of Health How to manage multiple projects 5 How to monitor and control 6 How to solve problems

4

Colorado

Boulder ­ February 4 ­ 5 Denver ­ February 6 ­ 7

North CaroliNa

Raleigh ­ February 4 ­ 5 Winston-Salem ­ November 5 ­ 6

delaWare

Wilmington ­ February 27 ­ 28

North dakota

Fargo ­ February 27 ­ 28

distriCt oF Columbia

Washington, DC ­ November 15 ­ 16 Washington, DC ­ February 13 ­ 14

ohio

Canton ­ November 28 ­ 29 Cincinnati ­ December 13 ­ 14 Columbus ­ January 30 ­ 31 Dayton ­ January 28 ­ 29

Florida

Jacksonville ­ December 10 ­ 11 West Palm Beach ­ November 26 ­ 27

oreGoN

Portland ­ December 5 ­ 6 Salem ­ December 3 ­ 4

You'll gain 6 valuable skills that will serve you forever:

How to plan projects How to keep things moving 3 How to establish timelines

1 2

GeorGia

Savannah ­ December 12 ­ 13

peNNsylvaNia

Allentown ­ January 22 ­ 23 King of Prussia ­ February 25 ­ 26 Lancaster ­ December 5 ­ 6 Pittsburgh ­ December 5 ­ 6

illiNois

Oak Brook ­ February 4 ­ 5 Urbana ­ November 13 ­ 14

iNdiaNa

Evansville ­ November 15 ­ 16 Indianapolis ­ November 26 ­ 27 Merrillville ­ February 6 ­ 7

puerto riCo

San Juan ­ November 29 ­ 30

rhode islaNd

Providence ­ December 10 ­ 11

keNtuCky

miNdmapper 2012 proFessioNal usb

®

Lexington ­ February 19 ­ 20 Louisville ­ December 11 ­ 12

south dakota

Rapid City ­ February 21 ­ 22 Sioux Falls ­ February 25 ­ 26

Includes Mastering MindMapper 2012 DVD-ROM!

by Simtech Systems, Inc.

louisiaNa

Lafayette ­ January 24 ­ 25

texas

Austin ­ January 22 ­ 23 Dallas ­ December 17 ­ 18 Dallas ­ January 16 ­ 17 Ft. Worth ­ January 14 ­ 15 Houston ­ January 24 ­ 25 Houston ­ February 19 ­ 20

maiNe

Augusta ­ November 13 ­ 14

Now you can let your ideas flow freely and capture your creativity wherever you go--there's nothing to install or register. Plug MindMapper 2012 Professional USB into any PC and start creating mindmaps. It's portable. No installation. No registration. Plug it in and you're mindmapping. boNus! Save your work on the drive. The USB drive is no bigger than your thumb and gives you over 3.5 GB of extra data storage. Enjoy quick-click import/export capability with Microsoft® Excel®, Outlook®, PowerPoint®, Project and Word.

item No . 98-7202-50997; one usB drive plus bonus DVD-roM; list price: $229.95

marylaNd

Annapolis ­ November 19 ­ 20 Baltimore ­ February 11 ­ 12

massaChusetts

Fitchburg ­ January 16 ­ 17

virGiNia

Arlington ­ December 3 ­ 4

miChiGaN

Ann Arbor ­ December 10 ­ 11 Dearborn ­ November 6 ­ 7 Farmington Hills ­ November 8 ­ 9 Kalamazoo ­ February 21 ­ 22 Troy ­ December 12 ­ 13

WashiNGtoN

Spokane ­ January 28 ­ 29

WisCoNsiN

Appleton ­ December 4 ­ 5 Madison ­ January 31 ­ February 1

miNNesota

Bloomington ­ November 1 ­ 2 Bloomington ­ December 6 ­ 7

speCial CataloG priCe: $199 .95--save $30 today!

14

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The administrative assistants Conference

Become an indispensable star assistant!

n this era of dramatic change in the business world, assistants have never been more challenged ... more stretched than they are today. You're expected to do whatever it takes to "keep the train moving" amidst the confusion brought on by re-engineering, restructuring, new technolog y--whatever changes you're up against. Without a doubt, there are great growth opportunities out there for assistants. And that's where this valuable conference comes in. You'll have the exciting opportunity to learn new, practical skills that will enable you to manage your job and your career with new professionalism, new authority and new success. In between sessions, network with your peers who face the same challenges you do--you'll be pleasantly surprised at what you learn. Say "Yes" to this special day dedicated to your personal growth and professional development. You'll return to your office reenergized, refreshed and ready to tackle the world ... we guarantee it!

We're ComiNG to your area ...

alabama

Birmingham ­ February 7

marylaNd

Annapolis ­ January 23

peNNsylvaNia

Greensburg ­ December 5 Lewisburg ­ December 3 Pittsburgh ­ December 6 Scranton ­ December 14 State College ­ December 4 West Chester ­ November 1

alaska

Anchorage ­ January 11 Fairbanks ­ January 10

massaChusetts

Danvers ­ February 28 Hyannis ­ February 27 Taunton ­ November 9

I

arkaNsas

Little Rock ­ December 4

miChiGaN

Lansing ­ November 13 Saginaw ­ November 14 Sault Ste. Marie ­ November 15

south CaroliNa

Columbia ­ February 21

CaliForNia

Fresno ­ February 28 Modesto ­ February 27 Redding ­ November 2 Sacramento ­ November 1

teNNessee

Johnson City ­ November 1

miNNesota

Bloomington ­ November 6 Mankato ­ November 7 St. Cloud ­ November 8

texas

Austin ­ December 5 Corpus Christi ­ December 4 El Paso ­ February 13 Midland ­ December 7 San Antonio ­ December 6

Colorado

Alamosa ­ January 18 Boulder ­ January 16 Pueblo ­ January 17

mississippi

Jackson ­ December 3 Tupelo ­ February 8

CoNNeCtiCut

New London ­ November 27

missouri

Columbia ­ February 1 St. Charles ­ January 14 St. Louis ­ January 15

utah

Ogden ­ November 6 Provo ­ November 5 Salt Lake City ­ February 25

delaWare

one-Day ConferenCe

$149 per persoN $139 eaCh For 4 or more

"This conference far exceeded my expectations. I did not expect to take so much information away with me." -- Laura Millsaps Oak Brook Police Dept.

Dover ­ December 10 Wilmington ­ December 11

Florida

Jacksonville ­ January 25

Nebraska

Omaha ­ January 31

virGiNia

Virginia Beach ­ February 22

GeorGia

Albany ­ February 5 Columbus ­ February 6

Nevada

Reno ­ February 26

WashiNGtoN

Seattle ­ November 9 Tacoma ­ November 8

NeW jersey

Edison ­ December 12 Saddle Brook ­ December 13

WisCoNsiN

Appleton ­ January 29 La Crosse ­ November 5

haWaii

Honolulu ­ November 30

idaho

Idaho Falls ­ November 7

NeW mexiCo

Albuquerque ­ February 14 Las Cruces ­ February 12

illiNois

Bloomington ­ December 13 Mt. Vernon ­ December 18 Peoria ­ December 12 Peru ­ December 11 Springfield ­ December 14

NeW york

Binghamton ­ January 29 Buffalo ­ February 1 Elmira ­ January 30 Jamestown ­ January 31 New York ­ November 26

traCk oNe 5 traits That Define today's top Assistants

Find out how mastering essential leadership behaviors and attitudes is your ticket to becoming a leader others look to. sessioN 2: Controlling office technology before it controls you. Learn how to make choices about the trade-offs and negative consequences of cell phones, instant messaging, e-mail and other technology. sessioN 3: Sharpening your written voice. Master a natural, conversational style of writing that's clear and simple, demands attention and makes business writing easier and faster. sessioN 4: Guerilla problem-solving. Learn how to take on the role of office troubleshooter and bring solutions-- not problems--to your boss. sessioN 5: Laying the groundwork for on-time projects. Learn basic project management tools that will keep you focused, on track and in control.

sessioN 1: Stepping into leadership.

traCk tWo Professional Development

in your life. Gain great shortcuts and tips, designed and proven effective by assistants, for putting everything in order ... and, yes, keeping it that way! sessioN 2: Staying in sync with your boss. Learn the secrets to a boss/assistant relationship that "clicks." sessioN 3: Juggling multiple projects with ease. Build valuable and sought-after business skills that will help you plan, organize, control and complete all projects with efficiency and professionalism. sessioN 4: Dealing with chronically impossible people. Get straightforward techniques, tested and proven effective in the business world, for getting problem personalities under control. sessioN 5: Everyday negotiation skills. Get others to see it your way ... at work and at home.

sessioN 1: Organize everything

ioWa

Dubuque ­ December 10

North CaroliNa

Asheville ­ November 2 Wilmington ­ January 24

kaNsas

Wichita ­ January 30

ohio

Akron ­ January 14 Chillicothe ­ January 18 Cincinnati ­ January 17 Columbus ­ January 16 Lima ­ January 15 Toledo ­ December 7

maiNe

Bangor ­ November 5 Lewiston ­ November 7 Portland ­ November 8 Waterville ­ November 6

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

15

Business Writing and grammar skills Made easy and fun!

The two-day way to business writing excellence

o your responsibilities include writing, preparing, proofreading or editing letters, memos, proposals, reports, presentations, newsletters or other written material? Do others in your organization sometimes depend on you to catch their mistakes, polish their grammar and correct their misspelled words? Whether writing or preparing correspondence is your major responsibility or just part of your job, both you and your company will benefit when you attend this intensive, skill-building workshop. Learn how to spot slippery misspellings and common errors in grammar. Pick up tips the pros use to speed through writing assignments--from one-page letters to hundred-page reports. Learn how to apply standards in style, how to use special terms and numbers appropriately, how to abbreviate properly and how to choose the right format for a variety of situations. Find out how to make the most of your PC's or word processor's automated features--what they can and can't do for you. Plus, you'll learn how to use professional proofreading techniques as a final check to make sure your letters, memos and reports are error-free. You'll reap the benefits of more polished, more professional, more powerful written communications than ever before.

We're ComiNG to your area ...

arizoNa

Phoenix ­ February 6 ­ 7

NeW mexiCo

Albuquerque ­ December 5 ­ 6

CaliForNia

Anaheim ­ January 9 ­ 10 Concord ­ December 6 ­ 7 Irvine ­ February 4 ­ 5 Oakland ­ November 15 ­ 16 Ontario ­ January 22 ­ 23 Pasadena ­ January 24 ­ 25 Sacramento ­ November 13 ­ 14 Sacramento ­ December 11 ­ 12 San Francisco ­ November 5 ­ 6 San Jose ­ November 7 ­ 8 Sunnyvale ­ December 4 ­ 5

NeW york

New York ­ November 5 ­ 6 New York ­ December 4 ­ 5 Rochester ­ November 28 ­ 29

D

North CaroliNa

Charlotte ­ December 10 ­ 11 Wilmington ­ December 12 ­ 13

ohio

Akron ­ February 19 ­ 20 Columbus ­ February 21 ­ 22

Colorado

Colorado Springs ­ November 15 ­ 16 Denver ­ November 5 ­ 6 Greeley ­ November 7 ­ 8

oklahoma

Oklahoma City ­ January 28 ­ 29

oreGoN

Portland ­ January 30 ­ 31

CoNNeCtiCut

Waterbury ­ January 17 ­ 18

peNNsylvaNia

King of Prussia ­ November 7 ­ 8 King of Prussia ­ December 6 ­ 7 Pittsburgh ­ November 26 ­ 27

TWo-Day Workshop

$299 per persoN $269 eaCh For 4 or more

"The workshop was a delight. Just when you think you know it all, you find out you really don't. There's nothing better than to be refreshed." -- Tayatta Cummings CMS

distriCt oF Columbia

Washington, DC ­ November 8 ­ 9 Washington, DC ­ December 13 ­ 14

rhode islaNd

Providence ­ January 15 ­ 16

Florida

Ft. Lauderdale ­ February 25 ­ 26 Melbourne ­ February 5 ­ 6 Orlando ­ February 7 ­ 8

south dakota

Sioux Falls ­ February 21 ­ 22

teNNessee

Memphis ­ January 30 ­ 31

GeorGia

Albany ­ November 13 ­ 14 Atlanta ­ November 15 ­ 16 Atlanta ­ December 17 ­ 18

texas

Dallas ­ November 13 ­ 14 Dallas ­ December 13 ­ 14 Ft. Worth ­ November 15 ­ 16 Houston ­ December 11 ­ 12 Houston ­ January 9 ­ 10

illiNois

Chicago ­ February 13 ­ 14 Oak Brook ­ February 11 ­ 12 Oak Lawn ­ February 25 ­ 26

virGiN islaNds

St. Thomas ­ February 28 ­ March 1

kaNsas

Overland Park ­ December 3 ­ 4

virGiNia

Arlington ­ November 6 ­ 7 Charlottesville ­ December 17 ­ 18 Reston ­ December 6 ­ 7 Richmond ­ December 4 ­ 5

louisiaNa

Lafayette ­ November 29 ­ 30

marylaNd

Baltimore ­ November 1 ­ 2 Baltimore ­ December 11 ­ 12 College Park ­ November 13 ­ 14 Frederick ­ November 19 ­ 20 Waldorf ­ November 15 ­ 16

WashiNGtoN

Kennewick ­ January 28 ­ 29 Seattle ­ February 13 ­ 14 Tacoma ­ February 11 ­ 12

massaChusetts

Boston ­ February 13 ­ 14 Fitchburg ­ February 5 ­ 6 Framingham ­ February 11 ­ 12

busiNess WritiNG, Grammar aNd usaGe made easy aNd FuN!

by Kay Joslin Walling

miNNesota

Bloomington ­ November 13 ­ 14 Bloomington ­ February 19 ­ 20

missouri

St. Charles ­ November 28 ­ 29 St. Louis ­ November 26 ­ 27 Springfield ­ November 1 ­ 2

Writer's block, poor organization, vocabulary, punctuation, sentence structure ... all can rob your writing of professionalism and credibility that it deserves. Learn the quick and easy way to produce professional business documents.

item No . 11-4505-50997; five audio CDs; one CD-roM containing printable cheat sheets

Nevada

Las Vegas ­ November 1 ­ 2 Reno ­ December 13 ­ 14

NeW jersey

Atlantic City ­ December 3 ­ 4 Cherry Hill ­ December 12 ­ 13 Freehold ­ February 7 ­ 8 Princeton ­ December 10 ­ 11

oNly $89 .95--save today!

16

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The Conference on leadership Development and Teambuilding

For managers, supervisors and team members who would like to motivate ... inspire ... lead ... succeed!

re you a natural-born leader? Not likely, but don't worry, you're not alone. The top leaders of America's most successful businesses aren't either. Instead, they made the journey from manager to leader by making the most of their innate talents, seeking out and learning the skills they needed and developing their leadership abilities. They learned new ways to influence, convince and motivate people. They conquered problems and setbacks that would have sunk others. And they learned how to create and inspire powerful teams that became much more than the sum of the individuals on those teams. And so can you. This conference is full of real-life examples, practical methods and proven techniques. Every one of the sessions is packed with ideas and tips that you can put to work immediately to improve your job and your skills. So whether you're an experienced leader looking for new ways to motivate your team or a supervisor or manager wanting to build your leadership role--this groundbreaking conference is for you.

We're ComiNG to your area ...

alabama

Montgomery ­ February 25

louisiaNa

Baton Rouge ­ November 28 Lafayette ­ January 23 New Orleans ­ January 24 Shreveport ­ January 22

ohio

Akron ­ December 17

arkaNsas

Fayetteville ­ February 27

oklahoma

Tulsa ­ November 30

A

CaliForNia

Anaheim ­ December 5 Ontario ­ December 6 Sacramento ­ December 3 San Jose ­ December 4

marylaNd

Bowie ­ February 14

peNNsylvaNia

Butler ­ February 7 Erie ­ February 8 Greensburg ­ February 5 Pittsburgh ­ February 6 State College ­ February 4

massaChusetts

Danvers ­ December 10 Hyannis ­ December 11

Colorado

Boulder ­ November 8 Denver ­ November 9

miChiGaN

Farmington Hills ­ December 18 Kalamazoo ­ February 1 Lansing ­ December 19 Marquette ­ November 2 Traverse City ­ November 1

south dakota

Rapid City ­ November 16

Florida

Ft. Myers ­ February 19 Jacksonville ­ February 22 Lakeland ­ February 21 Miami ­ February 20

texas

Corpus Christi ­ November 26 Dallas ­ January 25 Houston ­ November 27 McAllen ­ February 28

miNNesota

Bloomington ­ January 18

GeorGia

Augusta ­ November 2 Macon ­ November 1

vermoNt

Burlington ­ January 24 Rutland ­ January 25

mississippi

Gulfport ­ November 29 Jackson ­ February 26

one-Day ConferenCe

$199 per persoN $189 eaCh For 4 or more

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

illiNois

Oak Brook ­ January 17 Rockford ­ January 15 Urbana ­ November 5

virGiNia

Charlottesville ­ February 11 Harrisonburg ­ February 12 Winchester ­ February 13

missouri

St. Louis ­ January 29

moNtaNa

Billings ­ November 15 Helena ­ November 14 Missoula ­ November 13

iNdiaNa

Columbus ­ November 6 Evansville ­ November 7 Merrillville ­ January 14

WisCoNsiN

Green Bay ­ January 31 Madison ­ January 30

NeW hampshire

Concord ­ January 22 Manchester ­ January 23

ioWa

Dubuque ­ January 16

kaNsas

Overland Park ­ January 28

NeW jersey

Freehold ­ December 13

keNtuCky

Bowling Green ­ November 9 Paducah ­ November 8

NeW york

Middletown ­ December 12

North CaroliNa

Asheville ­ December 14

traCk oNe taking charge of Your Job as a Leader

sessioN 1: Developing the leader within you. Uncover new competencies you didn't know you possessed and find out how to build on them. sessioN 2: 30 tips for becoming an inspired leader. Rapid-fire tips for honing your communication, motivation and time management skills. sessioN 3: It all starts with YOU: Discover your team player style. Learn what your unique style means to you and your team. sessioN 4: Building a team that's a reflection of you. A team is a mirror image of the leader who formed it. Learn how to be a team leader everyone wants to work for. sessioN 5: Leadership mistakes you don't have to make. How to avoid missteps that can erode the respect and confidence your team, upper management--everyone--has in you.

traCk tWo Inspiring teams to Achieve challenging Goals

sessioN 1: Light the fire of excellence in your team. Start fine-tuning your team to reach the highest level of performance through proven motivation strategies. sessioN 2: Speak so others know how to follow. Learn simple communication strategies that will help you become a role model. sessioN 3: Positive feedback ... the fuel of high performance. Learn how to provide specific, sincere feedback that strengthens performance. sessioN 4: A team approach to dealing with unacceptable behavior. Explore the many appropriate ways your team can effectively handle their own "family" problems. sessioN 5: What teams really need from their leaders. Explore the many tools you'll need to successfully shift from one role to another.

leadership best praCtiCes

How to develop your own leadership style

Developing your leadership style takes time. Let this fascinating, 60-minute DVD accelerate the process. From Stephen Covey and Jim Collins to Barry Posner and John Maxwell, it surveys the traits, competencies and best practices of legendary leadership thought leaders. And it distills them into a practical road map to success in your own leadership role, career and organization.

item No . 10-9117-50997; one DVD and program guide

speCial CataloG priCe: $99 .95

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

17

Business Writing Basics for professionals

Tips, techniques and shortcuts for getting the results you want every time you write

hether you usually write or prepare one-page letters and memos or multiple-page reports, proposals or other documents, few tasks are as challenging as "putting it in writing" for others to learn from, act upon or respond to. But when you participate in the Business Writing Basics for Professionals workshop, you'll find out just how easy it is to get started, to organize your thoughts and to present your messages in ways that achieve the positive results you want. You'll master skills like these: Sure-fire methods for building an instant rapport with your reader; how to write for busy readers who are interested only in the bottom line; how to weed out the jargon, clichés and verbiage that can muddle your message; and valuable prewriting techniques that can save you endless rewriting later. You'll see your respect and credibility grow as you earn a reputation as a business professional who is able to communicate effectively on paper.

We're ComiNG to your area ...

alabama

Birmingham ­ December 20 Huntsville ­ December 19

miNNesota

Bloomington ­ December 13 Bloomington ­ January 11

CaliForNia

Anaheim ­ November 2 Irvine ­ December 10 San Diego ­ November 1

NeW york

Buffalo ­ February 8 Middletown ­ February 6 Syracuse ­ February 7

W

Colorado

Denver ­ February 20 Golden ­ February 19

ohio

Cincinnati ­ November 13 Cleveland ­ November 15 Columbus ­ November 14 Columbus ­ December 10

Florida

Ft. Lauderdale ­ November 9

haWaii

Honolulu ­ December 12

oklahoma

Tulsa ­ December 10

illiNois

Chicago ­ November 20 Oak Brook ­ November 19 Oak Brook ­ December 12

oreGoN

Portland ­ December 12 Salem ­ December 11

peNNsylvaNia

Allentown ­ January 11 King of Prussia ­ February 5

marylaNd

Annapolis ­ January 9 Baltimore ­ January 10 Baltimore ­ February 4

one-Day Workshop

$149 per persoN $139 eaCh For 4 or more

texas

Dallas ­ January 30 Houston ­ January 31

massaChusetts

Burlington ­ November 14 Fitchburg ­ November 13

WashiNGtoN

Seattle ­ December 13 Tacoma ­ December 14

miChiGaN

Farmington Hills ­ November 16 Troy ­ December 11

assertive Communication skills for Women

Learn the techniques and strategies you need to get your point across confidently and effectively

F

rom disarming aggressive people and defusing heated conflicts to getting heard in meetings and thinking on your feet under pressure ... the polished communicator knows how to handle herself in every business situation to get things done and get what she wants. Many women are sometimes reluctant to voice their opinions, ask for what they need or stand up for themselves--because they don't want to come across as pushy or jeopardize important relationships. That's where Assertive Communication Skills for Women comes in. Designed exclusively for women, this workshop will give you the courage and skills you need to express yourself more effectively ... communicate more confidently ... and excel in every aspect of your job. Enroll today!

We're ComiNG to your area ...

CaliForNia

Anaheim ­ November 28 Long Beach ­ November 26 Pasadena ­ November 27 Torrance ­ December 17

ohio

Cincinnati ­ December 7

peNNsylvaNia

Harrisburg ­ January 17 York ­ January 16

Colorado

Boulder ­ January 9 Golden ­ January 10

texas

Austin ­ November 28 Dallas ­ November 29 Dallas ­ December 19 Ft. Worth ­ November 30 Houston ­ November 26 Houston ­ December 18 San Antonio ­ November 27

maiNe

Augusta ­ February 26 Bangor ­ February 25

marylaNd

one-Day Workshop

$99 per persoN $89 eaCh For 4 or more

"Absolutely worth every penny. Gave me lots of little tips that I can actually use. Very beneficial." -- Alexandra Szameit The Interprelator

Baltimore ­ January 15

massaChusetts

Framingham ­ December 4 Taunton ­ December 5

virGiNia

Winchester ­ January 14

West virGiNia

Morgantown ­ December 6

miChiGaN

Farmington Hills ­ November 19

WyomiNG

Cheyenne ­ January 11

NeW hampshire

Concord ­ February 28 Manchester ­ February 27

18

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The essentials of Communicating With Diplomacy and professionalism

Learn how to handle touchy topics, problem people and sticky situations with finesse and skill!

" hy didn't I think of that at the time?" There are those individuals who always seem to know exactly what to do--and say--in any conflict or crisis. Faced with an angry customer, an uncooperative co-worker or a tense negotiation, they don't stammer, stumble or get upset-- they keep their cool and smoothly sail through the encounter, getting what they want without breaking a sweat. And, not surprisingly, the professional who demonstrates that kind of powerful poise and presence is also the person who rapidly rises through the ranks. Fortunately, great communicators are made, not born--it's a matter of having the right tools and knowledge. We've collected the most crucial, practical information on this subject--the best of the best--and condensed it into two nonstop, idea-crammed days. Once you're treated to the hundreds of solid-gold nuggets offered in this workshop, you won't be able to wait to get back to the office to put them to work for you. Don't miss this opportunity to take your communication skills--and your career--to the next level.

We're ComiNG to your area ...

alabama

Birmingham ­ February 11 ­ 12 Huntsville ­ December 3 ­ 4 Montgomery ­ February 13 ­ 14

massaChusetts

Framingham ­ November 5 ­ 6

texas

Austin ­ December 17 ­ 18 Dallas ­ December 13 ­ 14 Dallas ­ January 22 ­ 23 Ft. Worth ­ December 11 ­ 12 Houston ­ November 5 ­ 6 Houston ­ December 6 ­ 7 San Antonio ­ December 4 ­ 5

miChiGaN

Jackson ­ January 24 ­ 25 Traverse City ­ December 17 ­ 18

arizoNa

Phoenix ­ December 17 ­ 18 Tempe ­ January 14 ­ 15

miNNesota

Bloomington ­ November 7 ­ 8 Bloomington ­ Jan. 31 ­ Feb. 1 Mankato ­ January 29 ­ 30

W

CaliForNia

Fresno ­ January 28 ­ 29 Irvine ­ December 6 ­ 7 Long Beach ­ November 13 ­ 14 Oakland ­ February 7 ­ 8 Ontario ­ November 5 ­ 6 Pasadena ­ November 15 ­ 16 Sacramento ­ December 4 ­ 5 Sacramento ­ January 16 ­ 17 San Diego ­ November 7 ­ 8 San Francisco ­ January 30 ­ 31 San Jose ­ February 5 ­ 6 Santa Rosa ­ February 25 ­ 26

utah

Salt Lake City ­ Dec. 11 ­ 12

missouri

Columbia ­ December 11 ­ 12 Kansas City ­ December 13 ­ 14 St. Charles ­ December 5 ­ 6 St. Louis ­ December 3 ­ 4

virGiN islaNds

St. Thomas ­ January 24 ­ 25

virGiNia

Arlington ­ November 13 ­ 14 Norfolk ­ February 19 ­ 20 Reston ­ December 10 ­ 11

moNtaNa

Billings ­ December 12 ­ 13 Helena ­ January 24 ­ 25 Missoula ­ January 22 ­ 23

WashiNGtoN

Kennewick ­ November 26 ­ 27 Seattle ­ December 6 ­ 7 Spokane ­ December 4 ­ 5 Tacoma ­ November 28 ­ 29

Colorado

Boulder ­ December 10 ­ 11 Denver ­ December 3 ­ 4 Denver ­ January 16 ­ 17 Ft. Collins ­ January 14 ­ 15 Golden ­ December 5 ­ 6

Nebraska

North Platte ­ November 26 ­ 27 Omaha ­ November 28 ­ 29

Nevada

Las Vegas ­ February 11 ­ 12

WisCoNsiN

Madison ­ January 17 ­ 18 Wausau ­ November 5 ­ 6

TWo-Day Workshop

$299 per persoN $269 eaCh For 4 or more

"I actually feel empowered to go back to the office and effectively make a difference now. Fabulous!" -- Patryk Strait Skid Row Housing Trust

NeW hampshire

Manchester ­ November 29 ­ 30 Portsmouth ­ November 27 ­ 28

distriCt oF Columbia

Washington, DC ­ Dec. 3 ­ 4

WyomiNG

Casper ­ February 19 ­ 20

Florida

Ft. Lauderdale ­ November 7 ­ 8 Ft. Lauderdale ­ December 5 ­ 6 Orlando ­ November 1 ­ 2 Orlando ­ December 12 ­ 13 Pensacola ­ November 5 ­ 6 Tampa ­ December 10 ­ 11

NeW jersey

Cherry Hill ­ January 30 ­ 31 Edison ­ November 13 ­ 14 Morristown ­ November 19 ­ 20 Princeton ­ January 28 ­ 29 Saddle Brook ­ November 15 ­ 16

NeW mexiCo

Albuquerque ­ December 13 ­ 14

GeorGia

Athens ­ February 6 ­ 7 Atlanta ­ November 13 ­ 14 Atlanta ­ February 4 ­ 5

NeW york

New York ­ December 12 ­ 13 New York ­ January 22 ­ 23 Syracuse ­ January 24 ­ 25

idaho

Idaho Falls ­ February 21 ­ 22

North dakota

Bismarck ­ February 13 ­ 14

illiNois

Oak Brook ­ January 15 ­ 16 Oak Brook ­ February 21 ­ 22 Springfield ­ January 24 ­ 25

ohio

Canton ­ February 26 ­ 27 Columbus ­ November 19 ­ 20 Toledo ­ February 28 ­ March 1

iNdiaNa

hiGh-impaCt CommuNiCatioN

Making your messages meaningful and memorable

In this age of technology, the tools business professionals use to communicate are changing quickly and dramatically. But one thing hasn't changed: The need to get your message across succinctly, purposefully and with focus. In this 60-minute DVD video, you'll learn the secrets of high-impact written and spoken communication and how to apply them every day to achieve your goals, influence others and get results.

item No . 10-9113-50997; one DVD and program guide

Ft. Wayne ­ November 29 ­ 30 Indianapolis ­ February 5 ­ 6 Kokomo ­ November 27 ­ 28 Muncie ­ February 7 ­ 8 South Bend ­ January 22 ­ 23

oreGoN

Eugene ­ November 7 ­ 8 Portland ­ November 5 ­ 6 Portland ­ December 17 ­ 18

kaNsas

Overland Park ­ January 22 ­ 23

peNNsylvaNia

Lancaster ­ November 5 ­ 6

marylaNd

Annapolis ­ November 15 ­ 16 Baltimore ­ December 5 ­ 6 College Park ­ November 26 ­ 27 Frederick ­ November 7 ­ 8 Waldorf ­ November 28 ­ 29

rhode islaNd

Providence ­ November 7 ­ 8

south CaroliNa

Greenville ­ December 13 ­ 14

south dakota

Rapid City ­ December 10 ­ 11

teNNessee

Knoxville ­ February 21 ­ 22 Nashville ­ November 15 ­ 16

speCial CataloG priCe: $99 .95

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

19

excelling as a Manager or supervisor

The supervisory fundamentals you need to know to achieve management success

ou already have the knowledge and skills to perform in your area of expertise. That's probably what got you promoted in the first place. But being a manager or supervisor demands a new type of skill. You're in charge of coordinating people and tasks--your continued success depends directly on your ability to get things done through others. Here's the good news: As a supervisor, you don't have to learn everything by doing. That's exactly why we designed this workshop: To provide you with the practical tips, techniques and solutions you need for supervisory success without incurring the hard knocks that come with on-the-job learning. This intensive day of training focuses on the unique challenges you face every day as a manager or supervisor. It offers solutions to help you fully achieve your potential as a true leader who commands the respect, commitment and credibility that moves people to action. The essential, "must-have" management skills you'll take away from this workshop have proven themselves time and again with successful organizations across the country. Why spend valuable time learning these skills by trial and error? Attend this workshop and begin the steps to building a foundation for a career full of managerial achievements!

Workshop hiGhliGhts

New or not, making the leap from worker to supervisor n What it takes to be a manager: An overview of your

day-to-day responsibilities

Y

n Why it's important to "take charge" and put your best foot

forward from the beginning--and a half-dozen tips for doing just that n 10 common management missteps you'll want to avoid

Why leadership is an essential ingredient of management n Why bosses turn people off--and leaders turn people on n 5 sure-fire ways leaders gain the commitment and

cooperation of workers

n The advantages of being available and visible to workers

Indispensable everyday management skills n How to keep track of employees' progress on a project

without appearing that you're checking up on them supervisory routine

n How to make delegating a natural, comfortable part of your

one-Day Workshop

$99 per persoN $89 eaCh For 4 or more

"One of the best leadership classes I have attended. Great interaction!" -- Cornelius Bynum FSE

n A 5-step approach to identifying and solving any problem

How to make things happen--boosting worker productivity, enthusiasm and commitment n How to increase productivity by effectively assessing

as the praise itself

workers' skills and matching them to work assignments

n Using praise effectively: Why how you praise is as important n The top 10 ways to harness inborn worker motivation to

accomplish organizational goals and produce quality work

Getting the job done right and on time: How to manage projects and priorities n Understanding the concept of important versus urgent:

How to define your productivity payoffs and take action for success n 9 steps for defining and planning any project

A full day of supervisory solutions including:

n Establishing credibility and authority--not only with workers but

with other managers and supervisors up the ladder

n Walking the fine line between coach and counselor--and how to

switch roles as the situation changes n Dealing with employees who don't perform up to expectations n Motivating employees to work more productively n Working through employee conflict and difficult behavior

communication skills that make the difference n The 10 keys to leading successful meetings n How to manage up the ladder--tips for communicating

effectively with your boss and other executives understanding workplace provoking workers

n Using your listening skills to create a caring, n How to give criticism and negative feedback without

supervisors suCCess seCrets

Unlock your skills and set the stage for success!

Moving into a supervisory role has tremendous rewards. Prepare to seize them by honing your skills and shaping your style. In this 60-minute DVD, you'll discover a set of seven proven principles, achievable traits and common characteristics that will set the stage for your supervisory success.

item No . 10-9116-50997; one DVD and program guide

correcting problem behavior and poor performance n Strategies for getting to the root causes of poor performance n How to conduct a fair and constructive performance

evaluation--and what to do when workers disagree with your assessment of their performance n Easy methods for overcoming tardiness and absenteeism

controlling conflict in the workplace n How to save face when an employee sets you up or publicly

tries to embarrass you

n How to handle an employee who disagrees with something

you want done or the way you want it to be done

speCial CataloG priCe: $99 .95

n How to deal with employees who constantly complain they

have too much work

20

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

We're ComiNG to your area ...

alabama

Anniston ­ February 21

illiNois

Arlington Heights ­ February 21 Belleville ­ December 10 Bloomington ­ January 15 Carbondale ­ January 18 Chicago ­ February 28 Effingham ­ November 16 Naperville ­ February 22 Quincy ­ December 13 Rockford ­ February 27

missouri

Joplin ­ January 31 Kansas City ­ February 1 Kirksville ­ December 3 St. Charles ­ December 12 St. Joseph ­ December 14 St. Louis ­ December 11 St. Louis ­ January 16 Springfield ­ January 30

rhode islaNd

Providence ­ December 5

alaska

Anchorage ­ January 23 Juneau ­ January 22

south CaroliNa

Columbia ­ January 9 Greenville ­ January 11 Spartanburg ­ January 10

arizoNa

Flagstaff ­ February 14 Tempe ­ December 11 Tucson ­ December 12

Take away true leadership skills that command respect, commitment and credibility--the kind of skills that move people into action ...

Deliver crystal-clear communication

Deliver instructions that aren't misunderstood--or ignored ... sidestep the most common supervisor-employee communication pitfalls ... why taking the time to listen now saves time and headaches later ... the pros and cons of electronic communication devices--are there sometimes better methods for getting your message across?

texas

Austin ­ December 12 Beaumont ­ January 17 Corpus Christi ­ December 13 Dallas ­ February 6 Denton ­ February 5 Ft. Worth ­ February 4 Houston ­ January 18 Houston ­ February 8 Lubbock ­ December 11 McAllen ­ December 14 San Antonio ­ December 10 Temple ­ December 4 Tyler ­ February 7 Waco ­ December 3

moNtaNa

Missoula ­ December 7

CaliForNia

Concord ­ November 5 Irvine ­ December 14 Ontario ­ November 1 Pasadena ­ November 9 Sacramento ­ February 13 San Diego ­ November 2 San Luis Obispo ­ November 7 Sunnyvale ­ November 6 Torrance ­ December 13 Van Nuys ­ November 8

iNdiaNa

Bloomington ­ November 15 Evansville ­ January 17 Indianapolis ­ February 7 Merrillville ­ February 8 Muncie ­ February 6

Nebraska

Grand Island ­ December 4 North Platte ­ December 5 Omaha ­ December 3

ioWa

Cedar Rapids ­ February 25 Dubuque ­ February 26

Nevada

Elko ­ December 10

NeW jersey

Brick ­ November 29 Cherry Hill ­ November 28 Princeton ­ November 30

keNtuCky

Ashland ­ November 30 Louisville ­ November 14 Somerset ­ November 13

Colorado

Boulder ­ December 4 Denver ­ December 6 Denver ­ January 9 Durango ­ December 17 Englewood ­ December 5 Ft. Collins ­ February 20 Grand Junction ­ February 19 Pueblo ­ December 7

utah

Salt Lake City ­ December 13

Get workers tuned in and turned on

How to tap workers' inborn motivation ... deliver praise so it doesn't come off as lip service ... easy, everyday techniques for boosting worker enthusiasm and commitment ... a step-by-step approach to formally counseling workers ... understanding when not to counsel employees or colleagues ... and how to offer criticism and discipline workers through rough spots without stripping them of their self-confidence

NeW mexiCo

Farmington ­ January 25 Gallup ­ January 24

louisiaNa

Baton Rouge ­ December 5 Hammond ­ December 6 New Orleans ­ December 7

virGiNia

Bristol ­ November 16 Fredericksburg ­ February 7 Lynchburg ­ February 5 Norfolk ­ February 6 Roanoke ­ February 4

NeW york

Hauppauge ­ November 1 New York ­ November 2 New York ­ December 6 Poughkeepsie ­ February 28

maiNe

Portland ­ December 3

CoNNeCtiCut

Hartford ­ February 6 New London ­ February 8 Waterbury ­ February 7

marylaNd

Annapolis ­ January 28 Baltimore ­ February 1 College Park ­ January 29 Cumberland ­ February 8 Frederick ­ February 27 Waldorf ­ January 30

WashiNGtoN

Everett ­ November 5 Kennewick ­ December 3 Seattle ­ November 7 Seattle ­ December 4 Spokane ­ December 6 Tacoma ­ November 6 Wenatchee ­ November 19

North dakota

Fargo ­ December 7 Minot ­ December 6

delaWare

Dover ­ February 25

ohio

Akron ­ January 31 Athens ­ November 29 Cincinnati ­ February 5 Cleveland ­ February 1 Columbus ­ February 4 Steubenville ­ November 26 Youngstown ­ November 15 Zanesville ­ November 28

distriCt oF Columbia

Washington, DC ­ November 13 Washington, DC ­ January 31

massaChusetts

Boston ­ December 4 Danvers ­ November 1 Springfield ­ February 5 Woburn ­ November 2 Worcester ­ February 4

West virGiNia

Morgantown ­ February 12 Wheeling ­ November 27

organize constantly shifting projects, priorities and resources

Gain specific techniques for increasing team productivity ... how to establish project procedures and keep control of the work flow ... a 5-point plan for dealing positively and productively with change ... 9 steps for defining and planning any project from concept to completion ... and how to "find" scarce resources

Florida

Daytona Beach ­ December 17 Ft. Lauderdale ­ December 20 Ft. Lauderdale ­ January 25 Ft. Myers ­ January 24 Lakeland ­ December 18 Orlando ­ January 22 Tampa ­ December 19 Tampa ­ January 23

WisCoNsiN

Appleton ­ November 9 Baraboo ­ November 30 Eau Claire ­ November 8 Green Bay ­ December 12 Madison ­ November 7 Madison ­ December 11 Milwaukee ­ November 5 Milwaukee ­ December 10 Racine ­ November 6

miChiGaN

Alpena ­ December 10 Dearborn ­ January 30 Farmington Hills ­ January 29 Grand Rapids ­ November 19 Grand Rapids ­ December 12 Jackson ­ November 20 Lansing ­ January 28 Marquette ­ December 14 Saginaw ­ December 11 Traverse City ­ December 13

oreGoN

Bend ­ November 9 Portland ­ November 8 Portland ­ December 3

peNNsylvaNia

Allentown ­ November 26 Du Bois ­ November 7 Greensburg ­ December 18 New Castle ­ November 6 Pittsburgh ­ December 17 Smethport ­ November 8 State College ­ November 14 Towanda ­ November 9 Washington ­ November 5 West Chester ­ November 27 York ­ February 26

GeorGia

Athens ­ February 19 Atlanta ­ February 20

carry out essential supervisory roles and functions

Better understand and predict worker behavior ... build teamwork and cooperation ... turn around problem workers and unsatisfactory performance ... techniques for planning what needs to be done and estimating the resources needed to do it ... how to set SMART goals ... why employee evaluations don't have to be an annual drudgery ... select the right people to get the right jobs done ... understanding EEO rules and regulations ... budgeting and accounting essentials

WyomiNG

Cheyenne ­ December 3 Rock Springs ­ December 14

haWaii

Honolulu ­ January 25

idaho

Boise ­ December 11 Idaho Falls ­ December 12 Lewiston ­ December 5

miNNesota

Bloomington ­ December 14 Bloomington ­ January 14 St. Cloud ­ December 13

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

21

fundamentals of finance and accounting for non-financial Managers

Increasing your skill with "the numbers" will make you a better manager

ore than ever before, today's managers are required to understand and speak the language of finance and accounting in order to achieve their goals, objectives and bottom-line results. In this nontechnical, real-world-oriented training, you'll gain the finance and accounting savvy you need to plan budgets, justify requests, spot problems before they get out of hand and much more. You'll learn the practical financial concepts and skills that will help you make better management decisions. This two-day program shows you how to become a better manager by learning how to apply the basic financial principles so critical to your success. Attend these intensive two days of training and gain vital financial knowledge you'll use throughout your career. Register today!

We're ComiNG to your area ...

arizoNa

Phoenix ­ January 14 ­ 15 Tempe ­ February 13 ­ 14 Tucson ­ February 11 ­ 12

miChiGaN

Farmington Hills ­ February 19 ­ 20

NeW jersey

Edison ­ November 15 ­ 16

M

CaliForNia

Anaheim ­ December 5 ­ 6 Irvine ­ November 7 ­ 8 San Diego ­ November 5 ­ 6 San Diego ­ December 3 ­ 4

NeW york

Albany ­ February 25 ­ 26

ohio

Cincinnati ­ February 21 ­ 22 Cleveland ­ November 13 ­ 14

Colorado

Denver ­ November 19 ­ 20

oreGoN

Portland ­ December 13 ­ 14

delaWare

Wilmington ­ December 3 ­ 4

south dakota

Rapid City ­ January 14 ­ 15

GeorGia

Savannah ­ November 13 ­ 14

texas

Dallas ­ November 15 ­ 16 Dallas ­ December 10 ­ 11 Houston ­ November 13 ­ 14

haWaii

Honolulu ­ January 17 ­ 18

illiNois

Arlington Heights ­ November 5 ­ 6 Oak Brook ­ November 7 ­ 8 Schaumburg ­ December 17 ­ 18

vermoNt

Burlington ­ February 27 ­ 28

TWo-Day Workshop

$299 per persoN $269 eaCh For 4 or more

virGiNia

Virginia Beach ­ December 5 ­ 6

ioWa

Des Moines ­ February 6 ­ 7

WashiNGtoN

Seattle ­ December 11 ­ 12

kaNsas

Overland Park ­ February 4 ­ 5

The Managers and supervisors Conference

A unique opportunity guaranteed to boost the effectiveness of managers and supervisors at all levels

f you sometimes feel wrung out from your efforts to make sure employees are motivated ... get along ... run with the projects you delegate to them ... and perform the way you expect, don't feel like you're alone. The job of a supervisor or manager can seem like a Herculean task at times, no matter how large or small your staff is. The Managers and Supervisors Conference is designed for those who put their heart and soul into their job and want to perform at their very best. We've developed two focused tracks around the foundational skills that are critical to your success. In one day, you'll gain hundreds of fresh techniques and time-tested approaches for sharpening your skills, reframing your attitude and performing at the top of your game. Don't miss it!

We're ComiNG to your area ...

arkaNsas

Ft. Smith ­ February 21 Little Rock ­ February 22

kaNsas

Overland Park ­ November 30 Salina ­ November 27 Topeka ­ November 26 Wichita ­ November 28

peNNsylvaNia

Altoona ­ December 14 Butler ­ November 15 Johnstown ­ February 1 Lancaster ­ January 31 Reading ­ December 10 Uniontown ­ November 14

CaliForNia

Bakersfield ­ January 17 Chico ­ January 15 Eureka ­ January 14 Modesto ­ January 16 Ventura ­ January 18

I

keNtuCky

Lexington ­ December 5

marylaNd

College Park ­ December 11 Cumberland ­ December 13 Frederick ­ December 12 Salisbury ­ January 30

texas

Austin ­ February 20 Dallas ­ November 7 Denton ­ November 8 El Paso ­ January 10 Ft. Worth ­ November 9 Longview ­ February 19

Florida

Orlando ­ December 10 Pensacola ­ December 11 Tallahassee ­ December 12

miChiGaN

Flint ­ February 26 Marquette ­ February 11 Traverse City ­ February 25

GeorGia

Savannah ­ January 29 Statesboro ­ January 28

utah

Salt Lake City ­ November 28

idaho

Boise ­ November 26 Pocatello ­ November 27

missouri

Joplin ­ November 29

West virGiNia

Morgantown ­ November 13

NeW mexiCo

Carlsbad ­ January 11

WisCoNsiN

Milwaukee ­ February 12

illiNois

one-Day ConferenCe

$149 per persoN $139 eaCh For 4 or more

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

Mt. Vernon ­ February 28 Oak Brook ­ November 1 Peoria ­ November 2

NeW york

Binghamton ­ December 4 Rochester ­ December 3

WyomiNG

Gillette ­ November 30 Rock Springs ­ November 29

iNdiaNa

Bloomington ­ February 27

North dakota

Fargo ­ February 13 Minot ­ February 14

ioWa

Des Moines ­ January 25 Ft. Dodge ­ January 24 Sioux City ­ January 23

ohio

Cincinnati ­ December 6

22

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The Conference for Women

Are you ready--really ready--to create a future filled with professional success and achievement?

ou won't want to miss the allnew Conference for Women-- the educational and inspiring day-long event specially designed to help women shape their dreams, achieve their goals and experience positive results in their lives. Each of the 10 highly focused sessions is filled with practical advice, life lessons and teaching points that'll be invaluable as you press toward the reality of achieving your dreams. You'll uncover the keys to writing and speaking with confidence and authority, cultivating your untapped potential to lead, standing your ground and positively resolving conflict. And that's just for starters! You'll learn many more skills that will immediately make you a more valuable member of your organization. The powerful information, the incredible excitement, the empowering camaraderie--there's nothing else quite like it. Find out for yourself how participating in this high-caliber event will be one of the greatest career moves of your life.

We're ComiNG to your area ...

alabama

Montgomery ­ November 15

massaChusetts

Springfield ­ February 12

oklahoma

Tulsa ­ January 24

Y

arizoNa

Flagstaff ­ November 19

miChiGaN

Dearborn ­ November 5 Flint ­ November 6 Grand Rapids ­ December 5 Kalamazoo ­ December 6 Lansing ­ December 4

oreGoN

Medford ­ February 20 Salem ­ February 1

arkaNsas

Batesville ­ December 3

peNNsylvaNia

King of Prussia ­ February 8 Lewisburg ­ February 7 Pittsburgh ­ November 1

CaliForNia

Fresno ­ January 18 Lancaster ­ January 14 Long Beach ­ January 15 Modesto ­ November 28 Monterey ­ November 29 Pasadena ­ January 16 Sacramento ­ November 27 San Luis Obispo ­ January 17 Ventura ­ November 30

miNNesota

Bloomington ­ February 28 Duluth ­ December 10 Rochester ­ November 16 St. Cloud ­ February 27

south CaroliNa

Charleston ­ February 20 Columbia ­ December 7 Myrtle Beach ­ December 6

missouri

Cape Girardeau ­ December 4 Jefferson City ­ January 25 Rolla ­ December 5 Springfield ­ December 6

south dakota

Sioux Falls ­ November 1

Colorado

Boulder ­ February 13 Grand Junction ­ February 14 Greeley ­ February 12

teNNessee

Johnson City ­ February 25 Nashville ­ December 7

moNtaNa

Great Falls ­ January 28

one-Day ConferenCe

$149 per persoN $139 eaCh For 4 or more

"Exceptional seminar and well worth the time spent. Dynamic teachings and live instructions that can be used from 9 to 5 and beyond. I loved it!" -- Janice Jones Sanders USDA Forest Service

texas

Abilene ­ November 13 Amarillo ­ February 8 Dallas ­ February 7 El Paso ­ December 3 Ft. Worth ­ February 6 Houston ­ February 4 Lubbock ­ November 14 San Antonio ­ February 5

CoNNeCtiCut

Hartford ­ November 1 Waterbury ­ February 14

Nebraska

Lincoln ­ December 17 Norfolk ­ December 19 North Platte ­ February 11 Omaha ­ December 18

Florida

Ft. Myers ­ November 26 Gainesville ­ November 13 Jacksonville ­ November 29 Melbourne ­ November 27 Miami ­ December 17 Orlando ­ November 28 Panama City ­ November 14

Nevada

Reno ­ November 26

NeW hampshire

Concord ­ December 10 Manchester ­ December 11 Portsmouth ­ February 11

utah

Salt Lake City ­ December 10

virGiN islaNds

St. Thomas ­ January 11

GeorGia

Atlanta ­ February 27 Gainesville ­ February 28 Savannah ­ November 30

NeW jersey

Edison ­ February 28 Saddle Brook ­ February 25

virGiNia

Fredericksburg ­ January 18 Lynchburg ­ November 30 Virginia Beach ­ November 29 Winchester ­ November 5

illiNois

NeW mexiCo

Albuquerque ­ December 11 Farmington ­ December 12

traCk oNe Professional Growth and Development

like a pro. Verbal and written skills that convey power, confidence and authority. sessioN 2: Conflict management skills especially for women. How to keep your cool, stand your ground and positively resolve conflict. sessioN 3: A brand-new you ... assertiveness skills that lead to success. Ask for--and get--what you want. sessioN 4: Learning to lead. Cultivate your untapped potential. sessioN 5: How to keep difficult people from ruining your day. Take charge of difficult situations and impossible people.

sessioN 1: How to communicate

traCk tWo Developing Your Inner Power

sessioN 1: Are you doing what you love--or even loving what you're doing? You CAN develop a passion for your work! sessioN 2: How to say the right thing in tough situations. Tips and techniques for navigating delicate interactions like a pro. sessioN 3: Keep your emotions from running the show. Maintain your composure in every stressful situation. sessioN 4: Personalize your work space to feed your spirit. Simple feng shui techniques that will enhance your office, cubicle or desk ... and inspire you to do your very best. sessioN 5: Presenting yourself as a woman who's going places. Super strategies for creating a powerful, positive image.

Oak Brook ­ January 31 Rockford ­ February 25 Schaumburg ­ February 1

WashiNGtoN

Everett ­ January 29 Seattle ­ January 30 Spokane ­ February 21 Tacoma ­ January 31 Yakima ­ February 22

NeW york

Albany ­ February 13 Melville ­ February 27 New York ­ February 26

iNdiaNa

Ft. Wayne ­ December 7 Indianapolis ­ January 30 Kokomo ­ January 29 Terre Haute ­ January 28

North CaroliNa

Asheville ­ February 26 Charlotte ­ November 26 Elizabeth City ­ December 3 Fayetteville ­ December 5 Greensboro ­ November 27 Hickory ­ November 16 Kinston ­ December 4 Raleigh ­ November 28 Rocky Mount ­ December 12

West virGiNia

Parkersburg ­ November 2

ioWa

Spencer ­ November 15

WisCoNsiN

Appleton ­ December 13 Eau Claire ­ December 11 Green Bay ­ January 11 La Crosse ­ February 26 Madison ­ December 12 Rhinelander ­ January 10

keNtuCky

Louisville ­ November 9

maiNe

Bangor ­ December 14 Portland ­ December 12 Waterville ­ December 13

North dakota

Bismarck ­ November 2 Fargo ­ November 14 Grand Forks ­ November 13

marylaNd

Baltimore ­ November 8 College Park ­ November 7 Frederick ­ November 6 Waldorf ­ November 9

ohio

Chillicothe ­ December 10 Cincinnati ­ November 8 Columbus ­ December 11 Toledo ­ November 7

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

23

The Conference on Customer service

Important information for anyone who deals with customers on the phone or face to face

ow do some customer service facilities stay upbeat, have great satisfaction stats and get the job done, even when they're operating "24/7"? Well, it's not any one thing. Rather, it's a unique combination of skills, techniques and methods that the most dramatically successful customer service operations all share. None of these are difficult to accomplish or require extraordinary skills, but they've taken years to develop and refine. Unfortunately, you don't have the luxury of spending years on trial-and-error experience. Those who attend this powerful day of training will have a variety of skill-building, information-packed sessions to choose from--each of the sessions explores a critical aspect of serving customers better and is led by an experienced trainer who's also an expert in real-world customer service skills and techniques. Apply just one skill from the hundreds presented and this conference will literally pay for itself many times over!

We're ComiNG to your area ...

Florida

Gainesville ­ December 10

ohio

Cleveland ­ February 26 Dayton ­ November 29 Lima ­ November 30

GeorGia

Atlanta ­ November 28 Savannah ­ December 11

H

oklahoma

Oklahoma City ­ November 13

illiNois

Bloomington ­ January 16 Oak Brook ­ February 28 Springfield ­ January 15

peNNsylvaNia

King of Prussia ­ December 13

south CaroliNa

Greenville ­ December 12

iNdiaNa

Ft. Wayne ­ February 27 Lafayette ­ January 14

south dakota

Sioux Falls ­ January 17

ioWa

Cedar Rapids ­ November 14

marylaNd

Frederick ­ February 25

North dakota

Bismarck ­ January 18

one-Day ConferenCe

$149 per persoN $139 eaCh For 4 or more

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

Coaching and Teambuilding skills for Managers and supervisors

How to inspire commitment, teamwork and cooperation

e consulted with America's most effective corporate coaches and team leaders-- and found they share these success indicators: Their people support each other and share a "can-do" attitude, they meet their deadlines and fulfill the objectives of their projects, they deal effectively with challenges and problems, they hire the best-qualified workers and not only do their workers respect them, but so do their bosses--giving them credibility throughout the organization. This is your prime opportunity to gain vital teambuilding expertise--both people skills and technical skills--guaranteed to make your team more cohesive, more highly motivated and more productive. There's not a moment of dry philosophy in the entire day ... just loads of practical information, job-tested and proven to work. We guarantee you'll see measurable results.

W

We're ComiNG to your area ...

alabama

Birmingham ­ December 4

Nebraska

Grand Island ­ January 17 Lincoln ­ January 18 Omaha ­ January 16

peNNsylvaNia

Allentown ­ February 25 Reading ­ February 26 Scranton ­ February 27

Colorado

Colorado Springs ­ February 26 Denver ­ February 28 Golden ­ February 27

NeW jersey

Cherry Hill ­ January 10 Edison ­ January 11

south CaroliNa

Greenville ­ November 28

Florida

Ft. Lauderdale ­ December 7 Jacksonville ­ November 16 Lakeland ­ November 15 Miami ­ November 14

south dakota

Sioux Falls ­ January 15

NeW mexiCo

Albuquerque ­ November 15

teNNessee

Chattanooga ­ December 5 Memphis ­ February 21

NeW york

Albany ­ December 5 Buffalo ­ December 7 Ithaca ­ February 28 Syracuse ­ December 6

illiNois

one-Day Workshop

$199 per persoN $189 eaCh For 4 or more

"Loved the use of real-life situations as examples. The role-playing brought some realism to the situation. Took away more than what I expected." -- Angelo Rukel AJR Filtration

Mt. Vernon ­ December 17 Oak Brook ­ November 28 Oak Brook ­ December 19 Springfield ­ December 18

texas

El Paso ­ November 14 San Antonio ­ February 25 Waco ­ November 13

North CaroliNa

Charlotte ­ November 30 Greensboro ­ December 6 Hickory ­ November 29

iNdiaNa

South Bend ­ November 27

WashiNGtoN

Spokane ­ January 22

miNNesota

Bloomington ­ November 29 Duluth ­ November 30 St. Cloud ­ January 14

ohio

Lima ­ November 26

oreGoN

Salem ­ January 23

24

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

The Conference for adobe photoshop users

® ®

We're ComiNG to your area ...

Macintosh® Windows®

arizoNa

Phoenix ­ November 1 Tucson ­ January 9

maiNe

Augusta ­ January 24 Bangor ­ January 23

peNNsylvaNia

Allentown ­ November 14 Altoona ­ November 15 Lancaster ­ December 4 Pittsburgh ­ December 7 State College ­ November 16

For graphics, design and Web professionals at all experience levels

CaliForNia

Anaheim ­ November 7 Bakersfield ­ November 6 Fresno ­ November 5

marylaNd

College Park ­ December 5

ow'd they do that? Like most designers, you probably devour new, attention-riveting images-- whether electronic or printed-- for hints you can use to create your own design masterpieces. Where do you go to learn the latest Photoshop techniques? It's simple ... this conference. This one-day, information-packed event has just one goal: To boost your skills and techniques so that you can be more creative, work faster and produce better images when you use Photoshop as part of your design responsibilities.

H

massaChusetts

Framingham ­ November 29 Springfield ­ January 25

rhode islaNd

Providence ­ November 30

CoNNeCtiCut

Trumbull ­ January 28 Waterbury ­ November 13

miChiGaN

Marquette ­ December 10

south CaroliNa

Columbia ­ February 11

Florida

Daytona Beach ­ November 29 Ft. Lauderdale ­ February 21 Jacksonville ­ November 30 Lakeland ­ November 28 Orlando ­ February 20 Pensacola ­ February 13 Tampa ­ February 19

miNNesota

Duluth ­ December 11 Mankato ­ February 6 Rochester ­ December 12

south dakota

Rapid City ­ January 25 Sioux Falls ­ January 24

teNNessee

Chattanooga ­ December 17

missouri

Columbia ­ December 7

utah

Salt Lake City ­ January 10

GeorGia

Savannah ­ February 12

NeW hampshire

Concord ­ November 28

vermoNt

Burlington ­ November 27 Rutland ­ November 26

haWaii

Honolulu ­ November 9

NeW jersey

Atlantic City ­ January 16 Princeton ­ January 17

one-Day ConferenCe

$199 per persoN $189 eaCh For 4 or more

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

Could you learn all this on your own? Maybe. But why spend frustrating hours noodling around and making mistakes when you can streamline the process--be faster and more productive than ever--in just one day!

virGiNia

Winchester ­ December 6

idaho

Boise ­ January 11

NeW york

Albany ­ January 30 Melville ­ December 3 Poughkeepsie ­ January 29

WisCoNsiN

Eau Claire ­ February 5 Green Bay ­ February 4

ioWa

Cedar Rapids ­ December 13

kaNsas

Wichita ­ December 19

North dakota

Bismarck ­ February 7

Mastering Microsoft project

®

Essential techniques geared to help you plan, control and maximize your project's efficiency

here's no question about it: In this "do more with less" business environment, managing projects effectively has become a key success strategy. With budgets and head counts cut to the bone, any misallocation of project resources could spell disaster, not only for the project at hand, but for an entire company. This information-packed two-day workshop will teach you how to exploit the full power of Microsoft Project and use its dazzling array of built-in features to improve the way you manage people, time and tasks. You'll learn how to master and customize Project's interface so that you can access the information you need in its most useful format and much, much more.

We're ComiNG to your area ...

alabama

Huntsville ­ December 5 ­ 6

massaChusetts

Worcester ­ February 25 ­ 26

T

alaska

Anchorage ­ February 4 ­ 5

moNtaNa

Billings ­ November 7 ­ 8

CaliForNia

Anaheim ­ December 12 ­ 13 Irvine ­ January 10 ­ 11 Oakland ­ December 10 ­ 11 San Diego ­ January 24 ­ 25

NeW york

Buffalo ­ November 29 ­ 30

North CaroliNa

Greensboro ­ February 27 ­ 28 Raleigh ­ November 13 ­ 14

Colorado

Colorado Springs ­ January 15 ­ 16 Golden ­ January 17 ­ 18

North dakota

Bismarck ­ November 5 ­ 6

delaWare

Wilmington ­ December 5 ­ 6

oklahoma

Oklahoma City ­ February 21 ­ 22

Florida

Tallahassee ­ November 15 ­ 16 Tampa ­ February 4 ­ 5

peNNsylvaNia

King of Prussia ­ December 3 ­ 4

virGiNia

Richmond ­ December 12 ­ 13 Roanoke ­ December 10 ­ 11

TWo-Day Workshop

$499 per persoN $449 eaCh For 4 or more

GeorGia

Atlanta ­ February 6 ­ 7

kaNsas

Wichita ­ February 19 ­ 20

WashiNGtoN

Everett ­ February 13 ­ 14 Seattle ­ February 11 ­ 12

keNtuCky

Bowling Green ­ December 3 ­ 4

WisCoNsiN

Green Bay ­ November 26 ­ 27 Madison ­ November 28 ­ 29

marylaNd

Frederick ­ November 27 ­ 28

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

25

The Conference for adobe Creative suite users

® ®

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alabama

Huntsville ­ January 22

louisiaNa

New Orleans ­ February 14

Uncover the very latest state-of-the-art techniques to get the results you're after

hink back and remember what most print and Web media looked like a few years ago. Now fast-forward to the innovative and graphics-rich Web and print media you see everywhere today--big difference, right? Even with the amazing Web sites, graphics, videos and documents being produced today, customer expectations are still climbing higher and higher--and threaten to exceed the capabilities of existing software. But not anymore! Adobe's Creative Suite software gives you the tools you need to go way beyond the ordinary, and we've created this exciting, information-packed conference to help you take your work to the next level. Whether you work in print, Web or even mobile devices, the ability to create the kind of no-holds-barred graphics you've admired and wished were possible will now be at your fingertips.

CaliForNia

Modesto ­ December 11 Monterey ­ December 12 Sacramento ­ December 10

marylaNd

Annapolis ­ January 14 Frederick ­ January 15

T

miChiGaN

Grand Rapids ­ December 18 Troy ­ November 6

illiNois

Springfield ­ November 9

iNdiaNa

Ft. Wayne ­ November 7 Indianapolis ­ January 30

Nebraska

Grand Island ­ February 28 Lincoln ­ February 27 Omaha ­ February 26

ioWa

Des Moines ­ February 25 Dubuque ­ February 1

teNNessee

Nashville ­ January 23

kaNsas

Hays ­ December 4 Overland Park ­ December 6 Salina ­ December 5 Topeka ­ December 3

virGiNia

Roanoke ­ November 1

West virGiNia

Charleston ­ November 2

keNtuCky

Lexington ­ January 29 Louisville ­ November 8

WisCoNsiN

Milwaukee ­ January 31

one-Day ConferenCe

$199 per persoN $189 eaCh For 4 or more

Attend one track from start to finish or mix and match sessions to customize the conference to your own particular needs.

Macintosh®

Windows®

"I'm leaving armed with a wealth of information and techniques to make my work look more professional." -- Brandi Ghergia Urban Housing Solutions, Inc.

Discovering the secrets of Microsoft access

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CaliForNia

Fresno ­ February 21 ­ 22 Irvine ­ November 15 ­ 16 Sacramento ­ February 19 ­ 20 San Diego ­ November 13 ­ 14

Learn how to utilize Microsoft Access to create custom database solutions and avoid the high cost of custom software packages!

n two information-packed days, get the practical, handson skills you need to turn Access into your most valuable business tool! Your organization is overflowing with valuable information you can use to make better decisions. But unless it's organized and easily accessed, how can you possibly analyze and make sense of it all? The answer: Microsoft Access--one of the most powerful and versatile relational database programs on the market today, complete with many new performance enhancements as well as Internet and intranet capabilities. Access makes it easy to structure your data so you can find answers quickly, share information with others and build fast solutions that help you make good business decisions.

NeW jersey

Brick ­ December 5 ­ 6

ohio

Canton ­ December 10 ­ 11

I

GeorGia

Atlanta ­ November 15 ­ 16 Atlanta ­ December 13 ­ 14 Augusta ­ November 13 ­ 14

peNNsylvaNia

Allentown ­ December 3 ­ 4

texas

Austin ­ November 19 ­ 20 Corpus Christi ­ February 27 ­ 28 Dallas ­ November 26 ­ 27 McAllen ­ February 25 ­ 26

keNtuCky

Paducah ­ December 12 ­ 13

marylaNd

Bowie ­ February 11 ­ 12 College Park ­ February 13 ­ 14

WisCoNsiN

Appleton ­ January 22 ­ 23 Eau Claire ­ November 15 ­ 16 Madison ­ January 24 ­ 25

miChiGaN

Flint ­ December 5 ­ 6 Troy ­ December 3 ­ 4

miNNesota

Bloomington ­ November 13 ­ 14 Bloomington ­ December 10 ­ 11

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

Nevada

Las Vegas ­ November 29 ­ 30 Reno ­ November 27 ­ 28

26

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

getting the Most from Microsoft excel

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arizoNa

Phoenix ­ February 4

louisiaNa

Monroe ­ February 8 Shreveport ­ February 7

texas

Dallas ­ February 27 Ft. Worth ­ February 28 Houston ­ February 25 Nacogdoches ­ February 26

Learn the practical techniques and skills that will help you accomplish more in less time--and get impressive results--with this powerful program

hether you've been working with Microsoft Excel for some time or are new to this powerful spreadsheet application, chances are you've only scratched the surface of what this program can do for you. Attend this workshop--which includes all versions of Excel for both Windows® and Macintosh®--and in just one fast-paced, comprehensive day, you'll pick up hundreds of power tips and techniques that will help you take advantage of the many features Excel has to offer. You'll learn the secrets to creating flawless spreadsheets, financial reports, presentationready graphs and charts and professional-looking graphics ... troubleshooting skills you can use to solve your toughest and most frustrating problems, including printing, formula errors and more ... and shortcuts that will help you turn Excel into one of the fastest, most flexible tools in your arsenal: Macros, hidden tools and commands, templates, customizing tips and much more. Boost your Excel productivity-- register for this workshop today.

CaliForNia

Concord ­ February 6 Fresno ­ January 14 Modesto ­ February 5 Oakland ­ January 16 Sacramento ­ January 15 San Francisco ­ January 17 San Jose ­ January 18

maiNe

Lewiston ­ November 20 Presque Isle ­ November 19

virGiNia

Roanoke ­ November 30

W

marylaNd

Annapolis ­ February 8 Baltimore ­ November 29

WashiNGtoN

Everett ­ December 12 Kennewick ­ January 17 Seattle ­ December 13 Seattle ­ January 18

Colorado

Boulder ­ November 6 Colorado Springs ­ December 10 Denver ­ November 7 Denver ­ December 11 Golden ­ November 8 Greeley ­ November 5 Pueblo ­ November 9

massaChusetts

Braintree ­ December 5 Burlington ­ December 6 Springfield ­ January 31 Taunton ­ December 3 Worcester ­ December 4

WisCoNsiN

Eau Claire ­ December 13 Green Bay ­ December 11 Madison ­ December 10 Wausau ­ December 12

miChiGaN

Saginaw ­ December 3 Troy ­ November 9

CoNNeCtiCut

Hartford ­ November 2 New London ­ January 29 Waterbury ­ January 30

WyomiNG

Casper ­ January 15 Rock Springs ­ November 27

mississippi

Gulfport ­ November 14 Hattiesburg ­ November 15 Jackson ­ November 13

delaWare

one-Day Workshop

$99 per persoN $89 eaCh For 4 or more

Wilmington ­ November 28

missouri

St. Charles ­ January 30 St. Louis ­ January 31

Florida

Ft. Lauderdale ­ December 3 Lakeland ­ December 5 Panama City ­ December 3 Sarasota ­ December 4 Tampa ­ December 6 West Palm Beach ­ December 7

moNtaNa

Billings ­ January 14 Missoula ­ January 16

NeW hampshire

Manchester ­ January 28

GeorGia

Atlanta ­ February 4

Macintosh® Windows®

NeW jersey

Atlantic City ­ December 18

idaho

Idaho Falls ­ November 26 Lewiston ­ January 17

NeW york

Buffalo ­ December 17 Middletown ­ November 14 New York ­ November 16 New York ­ December 17 Poughkeepsie ­ November 13 Tarrytown ­ November 15

illiNois

Belleville ­ January 29 Bloomington ­ November 27 Carbondale ­ January 28 La Salle ­ November 26 Mt. Vernon ­ February 1 Oak Brook ­ February 8 Urbana ­ November 28

ohio

Chillicothe ­ November 6 Cleveland ­ December 18 Toledo ­ December 19 Youngstown ­ November 8

miCrosoFt ® exCel 2010 video traiNiNG series

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Indianapolis ­ November 30 Lafayette ­ November 29

These DVD-ROMs are not only loaded with "how-to-do-it" specifics, they save you time with their menu-based modules that allow you to pick and choose exactly what you want to learn. Accompanying Excel worksheets allow you to work on the exact same data that the trainer uses. Includes Microsoft® Excel® 2010 Shortcuts, Microsoft® Excel® 2010 Charts and Graphs and Microsoft® Excel® 2010 PivotTables.

item No . 10-8304-50997; three DVD-roMs; list price: $449.85

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Butler ­ November 7 Harrisburg ­ December 7 Hazleton ­ November 27 King of Prussia ­ November 26 King of Prussia ­ December 19 Uniontown ­ November 1

kaNsas

Hays ­ November 14 Hutchinson ­ November 15 Topeka ­ November 13 Wichita ­ November 16

teNNessee

Cookeville ­ February 5 Nashville ­ February 6

speCial CataloG priCe: $199 .95

To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 28.

27

advanced Microsoft excel Techniques

®

®

We're ComiNG to your area ...

arizoNa

Phoenix ­ December 3 ­ 4

keNtuCky

Ashland ­ November 28 ­ 29 Lexington ­ November 26 ­ 27

peNNsylvaNia

Allentown ­ January 24 ­ 25 King of Prussia ­ February 6 ­ 7

Put the REAL power of Excel to work for you

ou may be a casual Excel user or a business owner relying on Excel to keep your organization thriving. Few of us truly get to know all the in's and out's of a software program, and spending countless hours flipping through huge manuals for the one answer you need is just not practical. Fortunately, it's also no longer necessary--not with this valuable program that's available right now. No matter which type of user you are, the techniques you'll learn in this workshop will make your job easier and increase the sophistication of your data reporting and analyzing. If you've ever been frustrated using Excel because you knew there had to be a better way of accomplishing your tasks, you'll soon be on your way to getting more done--and more efficiently--with this powerboosting workshop. Enroll today!

CaliForNia

Anaheim ­ November 13 ­ 14 Bakersfield ­ January 30 ­ 31 Irvine ­ December 4 ­ 5 Long Beach ­ November 15 ­ 16 Oakland ­ November 8 ­ 9 Ontario ­ November 27 ­ 28 Pasadena ­ November 29 ­ 30 Sacramento ­ December 13 ­ 14 San Diego ­ February 7 ­ 8 Torrance ­ December 6 ­ 7 Van Nuys ­ November 6 ­ 7

Y

marylaNd

Annapolis ­ December 11 ­ 12 College Park ­ December 13 ­ 14 Frederick ­ January 22 ­ 23

south CaroliNa

Greenville ­ January 16 ­ 17

teNNessee

Nashville ­ November 1 ­ 2

miChiGaN

Farmington Hills ­ Feb. 13 ­ 14 Grand Rapids ­ December 6 ­ 7 Jackson ­ February 11 ­ 12 Kalamazoo ­ December 4 ­ 5 Traverse City ­ February 21 ­ 22

texas

Arlington ­ November 28 ­ 29 Dallas ­ November 8 ­ 9 Dallas ­ December 4 ­ 5 Denton ­ November 13 ­ 14 Ft. Worth ­ November 26 ­ 27 Houston ­ November 15 ­ 16 Houston ­ December 6 ­ 7 Temple ­ December 13 ­ 14 Tyler ­ November 6 ­ 7

Colorado

Boulder ­ February 11 ­ 12 Denver ­ February 13 ­ 14 Golden ­ January 28 ­ 29

miNNesota

Bloomington ­ November 15 ­ 16

missouri

Columbia ­ December 13 ­ 14

GeorGia

Athens ­ December 11 ­ 12 Atlanta ­ December 6 ­ 7 Atlanta ­ January 14 ­ 15 Macon ­ December 4 ­ 5

Nebraska

Grand Island ­ December 17 ­ 18

virGiNia

Charlottesville ­ January 10 ­ 11 Roanoke ­ February 25 ­ 26 Virginia Beach ­ Jan. 15 ­ 16 Winchester ­ Dec. 17 ­ 18

TWo-Day Workshop

$399 per persoN $349 eaCh For 4 or more

"Really helpful. I was already familiar with Excel, but I learned new techniques and shortcuts that I didn't know and will save me a lot of time at work." -- Caitlin Tersillo Mediacom

Nevada

Las Vegas ­ December 5 ­ 6 Reno ­ December 11 ­ 12

illiNois

Arlington Heights ­ Nov. 1 ­ 2 Chicago ­ November 5 ­ 6 Naperville ­ November 7 ­ 8 Oak Brook ­ December 10 ­ 11 Schaumburg ­ December 12 ­ 13

WisCoNsiN

Appleton ­ February 6 ­ 7 Racine ­ December 17 ­ 18

NeW mexiCo

Albuquerque ­ November 13 ­ 14 Carlsbad ­ November 1 ­ 2 Farmington ­ November 15 ­ 16

WyomiNG

Cheyenne ­ December 6 ­ 7

NeW york

New York ­ February 4 ­ 5

iNdiaNa

Ft. Wayne ­ February 19 ­ 20 Merrillville ­ November 13 ­ 14

North CaroliNa

Rocky Mount ­ January 17 ­ 18

ioWa

Cedar Rapids ­ February 4 ­ 5

ohio

Columbus ­ February 27 ­ 28

kaNsas

Overland Park ­ Dec. 11 ­ 12

Macintosh® Windows®

oreGoN

Portland ­ December 10 ­ 11 Salem ­ December 12 ­ 13

5

easy Ways To enroll in a Workshop

importaNt iNFormatioN

Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment, we'll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn't arrive before the workshop, be sure to go anyway. We'll be expecting you. Walk-in registrations are welcome on a space-available basis only. Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation 1.162-5 Coughlin vs. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five business days before the workshop are refundable, minus a registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time. Continuing Education Credit: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars (save this catalog and your Certificate of Attendance). Please contact your professional licensing board or organization to verify specific requirements. You may also contact us at 1-800-873-7545 for additional assistance. SkillPath is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Web site: www.nasba.org. Previous work experience and/or background knowledge should be obtained before attending a seminar. For more information regarding administrative policies such as complaint and refund, please contact our offices at 1-800-873-7545.

1 . by phoNe: For the fastest service, call us toll free at 1-800-873-7545, 2 . oN-liNe: Enroll on-line at www.skillpath.com. 3 . by e-mail: E-mail your enrollment to us at [email protected]

6:00 a.m. to midnight Monday through Thursday; Friday 6:00 a.m. to 7:00 p.m.; Sunday 4:00 p.m. to midnight, Central time.

Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

4 . by Fax: Fax your enrollment 24 hours a day. Our fax number is 5 . by mail: Mail your enrollment to us at:

SkillPath Seminars P.O. Box 804441 Kansas City, MO 64180-4441

1-913-362-4241. Be sure the fax includes credit card or tax-exempt information.

Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

28

to enroll, call toll free 1-800-873-7545, on-line at www .skillpath .com .

Does your organizaTion neeD Training on-siTe?

Whether you have 3 or 300+ people to train, we can deliver a training program designed specifically for your needs and goals.

skillpath Corporate strategies is an industry leader providing a strategic and innovative approach to on-site training for organizations across the globe. Our consultative and collaborative approach allows our team to develop a sound strategy with clear objectives and outcomes. The insight we gain through our strategic approach with our clients ensures we deliver competency-based, innovative and results-driven training solutions. diverse training solutions . We understand each company requires different training resources, and since one size does not fit all, we want to ensure we meet the needs of our clients by offering a variety of training solutions: · Off-the-ShelfTailoredTraining · CompleteCustomization · Train-the-Trainer · ContentLicensing · Coaching · Webinar/Teleconferencing · KeynoteSpeaking · ManagementEngagement

bestselliNG oN-site topiCs

· AdministrativeAssistantsTraining · BuildingEmotionalIntelligence · BusinessWritingBasicsforProfessionals · ClosingtheSale · CoachingandTeambuildingSkillsfor Managers and supervisors · CreativeLeadership · CustomerService · DealingEffectivelyWithUnacceptable employee Behavior · DiversityintheWorkplace · EffectiveTeamworkStrategies · ExcellingasaManagerorSupervisor · FundamentalsofSuccessful project Management · HowtoBecomeaBetterCommunicator · HowtoNegotiateWithVendors and suppliers · ManagingChange · ManagingMultiplePriorities · ProfessionalPresentationSkills · StrategicSelling · UnderstandingandManagingthe four generations · TheSecretstoBeingaFront Desk superstar · DiscoveringtheSecretsof Microsoft® access® · GettingtheMostFromMicrosoft® excel® · GettingtheMostFromMicrosoft® office · HowtoBuildPowerful powerpoint® presentations · TheEssentialsofMicrosoft® outlook®

innovative content . To ensure we provide the highest quality of service and products to our clients, we strive to understand the challenges and changes occurring in today's marketplace. We focus on developing content, tools and training materials to help solve the new problems of today for our clients. expertise . Our vast knowledge of business requirements, tenure and experience allow us to make innovative and purposeful recommendations to ensure we deliver client-focused training solutions. strategic approach . Our tenured account managers, instructional designers and trainers serve as strategic partners to collaborate with our clients to ensure business results are clearly defined and achieved through creative solutions. our trainers . We maintain only the best trainers in the business through extensive evaluations after each training session. For your training program, we select from a group of highly talented individuals who are carefully matched by expertise, complementary skill sets and delivery style to meet your training requirements. Our staff includes 350 dynamic professional trainers with years of real-world experience and expertise. roi--it's a prudent training investment . What better way to keep your staff at their peak than with specialized training presented by pros on the issues that matter most to you? The bottom-line payoffs are tremendous. it's guaranteed . SkillPath's on-site training comes with a 100% satisfaction guarantee. We conduct quality evaluations after each training day to ensure your complete satisfaction.

13)

ES

CORPORATE STRATEGIES

BY SKILLPATH

®

Training · Development · Coaching

14)

CORPORATE STRATEGIES

BY SKILLPATH

®

Training · Development · Coaching

15)

6900SquibbRoad·P.O.Box522·Mission,KS66201-0522 1-866-222-6315·Fax(913)677-5224·[email protected] ORPORATE TRATEGIES www.skillpath.com/onsite Training · Development · Coaching BY SKILLPATH

C

®

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To see all course listings available for on-site training, visit:

www .skillpath .com/onsite

E S

®

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19)

CORPORATE STRATEGIES

BY SKILLPATH

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nt · Coaching

Call today! 1-866-222-6315·E-mail:[email protected] .com

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PORATE

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BY SKILLPATH

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yo va t u' lue he ll fi nd on bes an tra t yw inin he g re !

skillpath total access--

unlimited training = unlimited success!

Total Access is a great tool for meeting today's workplace challenges: Lowcost, high-impact, unlimited training in the professional skills your business needs you to excel in! Here are just a few of the topics available in most areas: u u u u u u u u u u u u u Managing Multiple Projects, Objectives and Deadlines Getting the Most From Microsoft® Excel® Business Writing and Grammar Skills Conflict Management Skills for Women The Administrative Assistants Conference Business Writing Basics The Conference on Leadership Development and Teambuilding The Conference for Women Advanced Microsoft® Excel® Training The Conference for Adobe® Creative Suite® Users The Conference for Adobe® Photoshop® Users Excelling as a Manager or Supervisor The Essentials of Communicating With Diplomacy and Professionalism

Wouldn't it be great to have the training you need available to you anytime you choose? That's exactly what skillpath Total access is all about!

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besides unlimited seminar attendance from the total access site, you enjoy a whole host of career-boosting tools like: Up-to-the-minute video training Instant access to our most popular archived audio conferences and Webinars A free e-newsletter subscription Money-saving discounts on learning resources from our bookstore site 20% off any live Webinars and audio conferences you'd like to attend

This is the best value on training you'll find anywhere. So what makes Total Access stand out from the crowd of "all-access" training sites? We think you'll find we have a lot more to offer, like instant-access audio conference and Webinar attendance for one. But even better? It's training you can trust from SkillPath, the proven, experienced leader in professional development with over 10 million satisfied seminar participants worldwide.

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ManageMenT essenTials DVD ColleCTion

Learn the communication, coaching, leadership and time management secrets essential to career success

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item No . 10-8502-50997; five DVD-roMs; list price: $499.95 speCial CataloG priCe: $249 .95

hiGh-impaCt CommuNiCatioN

Making your messages meaningful and memorable

In this age of technology, the tools business professionals use to communicate are changing quickly and dramatically. But one thing hasn't changed: The need to get your message across succinctly, purposefully and with focus. In this 60-minute DVD video, you'll learn the secrets of high-impact written and spoken communication and how to apply them every day to achieve your goals, influence others and get results.

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time maNaGemeNt tuNe-up

5 basic tips to make time management really work for you

For today's time-challenged professionals, the new "normal" is having more work to do and the overwhelming sense that there is no time to get it all done. But it doesn't have to be that way. In this 60-minute DVD, you'll learn refreshingly simple tips to help you allocate your time, overcome bad habits, make efficient time choices, embrace technology-- and enjoy the wonderful extra hours you'll gain.

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item No . 10-9113-50997; one DVD and program guide speCial CataloG priCe: $99 .95

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More than ever, managers are being required to quickly build teams that deliver results. Yet few of them are equipped to do the important work of a coach. This easy-to-follow guide walks you through the four stages of team development and how to fulfill your changing and complicated role as a coach at each stage. Follow Rosemary Laack's advice and your team will start performing at higher-than-ever levels--starting today!

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supervisors suCCess seCrets

Unlock your skills and set the stage for success!

Moving into a supervisory role has tremendous rewards. Prepare to seize them by honing your skills and shaping your style. In this 60-minute DVD, you'll discover a set of seven proven principles, achievable traits and common characteristics that will set the stage for your supervisory success.

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item No . 10-9114-50997; one DVD and program guide speCial CataloG priCe: $99 .95

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item No . 10-9117-50997; one DVD and program guide speCial CataloG priCe: $99 .95

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Are you under the impression that Outlook is about e-mail? Well, you're not wrong but if that's all you think it is you are far from being fully accurate! Outlook is a personal information management system that allows you to create, organize and manage information. In this series you'll learn how to fully utilize the extensive capabilities of Outlook, allowing you to better manage your information and your time.

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Not too long ago, databases were on mainframes and only skilled personnel were allowed to work with them. For most, that meant a lot of frustration both trying to communicate what was needed and then waiting to actually get it. Today, databases have come to the desktop so anyone with basic computing skills can organize, manage and retrieve their data. Doing so well and efficiently does require a basic understanding of what a relational database is and how to properly design and use one. In this series, we'll investigate those essential skills for Microsoft Access 2010 and build a database from the ground up! Learn the basics of design and then get right to work making tables, queries, forms and reports. You'll not only be able to enter data and open reports in Access, you'll be able to design and structure it so it meets the needs of both you and your data, right from your desktop!

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item No . 24-5115-50997; one DVD-roM speCial CataloG priCe: $99 .95

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To order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com

dvd

Cd

Workbook

MiCrosofT exCel 2010 ViDeo Training series

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excel training that focuses on three hot areas all excel 2010 users wish they knew more about is here!

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miCrosoFt exCel 2010 shortCuts

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Taking your Excel experience to the next level is as easy as counting to 10. From breaking the boredom of data entry to the magic of simple macros, you'll see how easy it is to get double the results in half the time. With the 10 easy-to-understand lessons taught in this amazing DVD video, you'll realize you don't have to speak "computerese" or be an Excel power user to create and use shortcuts that take the repetitive work out of all your routine tasks.

Course topiCs:

· · · ·

The Ultimate Top 10 Excel Shortcut Countdown · Jaw-dropping Data Entry Shortcuts · Sleight-of-Hand Navigation and Secrecy Shortcuts The World's Fastest Formula Writing Shortcuts · Stunning Quick Excel Selection Shortcuts · Instant Formatting Shortcuts and Custom Styles Constructing Mega-tables as Shortcuts · The Magic of Designing Custom Templates as Shortcuts · How to Develop Macros for Shortcuts The Next Step--Building Custom Functions and Best Practices

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miCrosoFt exCel 2010 Charts aNd Graphs

Excel's number-crunching power is unmatched. But to make data really work for you, it often takes some pizzazz to make a splash. Excel 2010 can do that too, and we'll show you how! From the essentials of chart styles and formats ... to dazzling 3-D graphics and Trendlines ... to using Sparklines, Excel's amazing new mini-chart feature--this comprehensive video training tool teaches you everything you need to know to turn your numbers into eye-popping, informative charts and graphs.

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Course topiCs:

· Getting Started · Fundamentals · The Data Series · Managing Labels · Combination Charts · Trendlines · Pie Charts · Line, XY Scatter and Bubble Charts · Advanced Techniques · Best Practices miCrosoFt exCel 2010 pivottables

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Have you discovered the power of PivotTables? The "too complicated" excuse is gone-- Excel 2010 makes creating and using PivotTables easier and faster than ever before. In this comprehensive 10-part program, you'll learn what's new--and what tools can help you the most. From layout and organization to analyzing data and creating reports, this tutorial breaks down this amazing Excel feature and teaches you all you need to know.

item No . 10-5118-50997; DVD ROM one DVD-roM; list price: $149.95 speCial CataloG priCe: $99 .95

Course topiCs:

· The Secret World of PivotTables · Almost Everything You Need to Know · Grouping Your Data in a PivotTable Report · How to Customize PivotTable Formats · Formulas and Functions · How to Build PivotTable Reports From Remote Data Sources · How to Manage All the PivotTable Report Options · How to Convert PivotTable Reports Into Charts · Troubleshooting Secrets From the Real World · Best Practices

MiCrosofT exCel 2007 ViDeo Training series

® ®

Also available:

iNCludes:

n n n

Microsoft® excel® 2007 Charts and graphs Microsoft® excel® 2007 pivotTables Microsoft® excel® 2007 Macros and Modules

Excel training that focuses on three hot areas all Excel 2007 users wish they knew more about is here!

DVD

ROM

item No . 10-8303-50997; three DVD-roMs; list price: $449.85 speCial CataloG priCe: $199 .95

To order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com

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dvd

Cd

Workbook

60-MinuTe ViDeo soluTions

See ... hear ... do. It's how we learn. We know you haven't got a lot of time to waste ... and that's why these unique training videos take only about an hour to deliver their messages. Now you can see and hear from the experts and then use what you've learned in your daily work life--right now. You'll enjoy this learning process because we've packed information and inspiration into both presentations and vignettes to make these programs fast-paced and fun to view. Use the accompanying Viewer's Guides to follow along.

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CreatiNG Customer satisFaCtioN

4 ways to eliminate the headaches and stress

How can you balance your company's customer service expectations with your customers' needs? How can you say "No" effectively? Many customer service professionals ask these kinds of questions every day and don't know where to turn for answers. That's why we reveal some of the tools and techniques that the pros use to eliminate the headaches and stress of customer confrontation.

DVD

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supervisory solutioNs

6 skills you need to succeed in management

Do you feel that others have unreasonable expectations of you now that you're "part of management"? While that's not necessarily fair, it's usually a fact. Chances are that you got into management because you excelled at what you were doing. You had mastered a special set of skills. All of those skills helped you get to this point. Now, what does it take to succeed in this new role of managing? Find out in this brand-new video.

DVD

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esCapiNG the time trap

4 strategies to find the time you need to do what you want

Are you working longer and harder, yet still never finding the time to do all the things you need to do? Have you put goals and dreams on hold because there is simply not enough time--or energy--to pursue them? A lack of time is one of the loudest complaints business professionals have today. If you want to make time for the things that are important to you, you have to face it and do something about it. This video teaches you how.

DVD

videO

dealiNG With diFFiCult employees

How to handle your problem people

Amy Attitude ... Blameless Bob ... Clock-watcher Carl ... Walter the Whiner ... do you know any of these people? Do you have to work with them or supervise them? Every workplace has its own collection of difficult people, and your job as a supervisor or team leader is to handle them! It's not an easy assignment--there aren't any clear-cut rules or guidelines. This video shows you how.

DVD

videO

item No . 10-9107-50997; one DVD and program guide speCial CataloG priCe: $99 .95

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exploriNG maNaGemeNt styles

How to turn differences into strengths

Do you feel frustrated by the strange and confusing behavior of the people you lead? If you're one who feels challenged by the difficulties of getting people to work together effectively, then you need this video. Based on the work of Michael Dobson in his book Exploring Personality Styles, this program illustrates both the positive and the negative aspects of each style when it interacts with the others.

DVD

videO

CommuNiCatiNG With CoNFideNCe

Learning the keys to confident communication

In this on-target video program, you'll encounter people who are very much like those you work with every day--some are very good at interpersonal communication; others aren't at all. This program is full of easy-to-apply tips and tactics, including the five reasons why people have trouble being heard, the six keys to effective listening and the eight keys to assertiveness.

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item No . 10-9110-50997; one DVD and program guide speCial CataloG priCe: $99 .95

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To order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com

dvd

Cd

Workbook

CoNFliCt maNaGemeNt skills For WomeN

by Dawn Jones with Cara Lane

maNaGiNG your emotioNs

by Kay Joslin Walling

Does conflict make you break out in a cold sweat? Wish you could keep your cool, no matter what? Take that vision to reality quickly and easily the next time someone pushes your hot buttons--no more heated exchanges, hurt feelings or regrets for losing control with this brand-new audio program.

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Unfortunately, the ways most of us deal with potentially damaging emotions like fear, anger, worry, frustration and guilt can cause more harm than good. This brand-new audio program will show you a proven step-by-step system and give you a set of tools that will put you in charge of those self-defeating emotions holding you back.

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aMazing auDio!

takiNG CoNtrol oF time aNd priorities: orGaNiziNG your Work aNd liFe!

by Dawn Jones

dealiNG With diFFereNt, diverse (aNd diFFiCult) people

by Barbara Braunstein

This extraordinary program gives you clear insight into all the factors--personality, culture, gender, generation and more--so your understanding and responses are soundly fact-based and not emotionally overcharged.

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Are you frantically rushing from one task to another, feeling overwhelmed and stressed with what's due tomorrow and still not finished today? Get time on your side--learn how to be clear on your priorities and become well organized in your work and life.

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learNiNG to listeN

by Brian Grossman, Ph.D.

This comprehensive audio program will help you strengthen your relationships and fortify your own sense of well-being by becoming a more effective listener. Gain valuable insight into your own listening behaviors.

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CommuNiCatiNG For results

by Michelle Fairfield Poley

12 seCrets to hiGh selF-esteem

by Linda Larsen

Have you ever found it a challenge to think of exactly the right words to say in a moment of crisis? Take heart--this powerful program will help you improve the quality of your relationships, become more successful in your career and grow into a more confident, fulfilled person.

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If you've allowed inner obstacles to get in the way of your success or happiness, learn how to apply the tactics that can positively change the way you see yourself, present yourself and allow others to treat you.

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busiNess WritiNG, Grammar aNd usaGe made easy aNd FuN!

by Kay Joslin Walling

hoW to supervise aNd produCe Real results

by Adrian Ulsh

Writer's block, poor organization, vocabulary, punctuation, sentence structure ... all can rob your writing of professionalism and credibility that it deserves. Learn the quick and easy way to produce professional business documents.

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These are expert strategies and best practices for everyone who manages and supervises. Sharpen your skills with carefully designed tactics that will help you produce the results you want through your people every time.

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ManageMenT essenTials DVD ColleCTion

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n High-Impact Communication n Coaching Your Team to Higher Performance n Time Management Tune-up n Supervisors Success Secrets n Leadership Best Practices

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