Read Keep%20SnugStation%20away%20from%20the%20anti-virus%20software%20blocking%20manual.pdf text version

Version 2.1 2010/6/1

Keep SnugStation away from the antivirus software blocking manual

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The phenomenon of SnugStation blocked by anti-virus software

1. The wizard of SnugTV Station will attempt connecting to the SnugTV server in the network detection session. If your computer has anti-virus software or personal firewall, it usually will show a pop-up window to ask users whether you agree to connect to SnugTV server. SnugTV service will be added to exception list when you agree. 2. If the anti-virus software does not show a pop-up window in the network detection session. The anti-virus software or personal firewall maybe will block the connection. Shown in the next page. If the SnugStation can not be set up in the community network ,academic network, public or corporate network environment, please ask network managers for help. It could be the network managers blocking the connection.

The screenshot of SnugStation blocked by anti-virus software

Solution

1. Refer to Keep SnugStation away from the anti-virus software blocking manual, and add the SnugTV Station application to the exception list. 2. The following references are SOP for adding SnugTV Station to exception list. ­ How to add SnugTV Station to NOD32 exception list? ­ How to add SnugTV Station to McAfee exception list? ­ How to add SnugTV Station to ESET Smart Security exception list? ­ How to add SnugTV Station to Norton Internet Security 2010 exception list? ­ How to add SnugTV Station to Kaspersky Anti-Virus 2010 exception list? ­ How to add SnugTV Station to Avira AntiVir Personal exception list? ­ How to add SnugTV Station to Trend Micro Internet Security Pro exception list?

How to add SnugTV Station to NOD32 exception list

SelectSetup,then selectToggle Advanced mode

SelectEnter entire advanced setup tree

Select HTTPHTTPS,then cancel [Enable HTTP checking]

Select [Exclusions], then addQuickStart.exeConfigWizard.exe ConfigMaster.exeAMAServer.exe

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according

to the setup directory.

How to add SnugTV Station to McAfee exception list

Select Configure, then select[Internet & Network]

SelectFirewall protection is enabled, then select[Advanced]

SelectProgram Permissions, then select [Add Allowed Program]

AddQuickStart.exe SnugTV Configuration Tool SnugTV Configuration Wizard SnugTV Service

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according to the setup directory.

How to add SnugTV Station to ESET Smart Security exception list

SelectAntivirus and antispyware], then selectConfigure

Select HTTPHTTPS,then cancel [Enable HTTP checking]

Select [Exclusions], then addQuickStart.exeConfigWizard.exe ConfigMaster.exeAMAServer.exe

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according to the setup directory.

How to add SnugTV Station to Norton Internet Security 2010 exception list

Select Application Ratings

Selectamaserver.exe

SelectTrust Now

Selectaverupdateserver.exe

SelectTrust Now

How to add SnugTV Stationto Kaspersky Anti-Virus 2010 exception list

SelectSettings

Select[Threats and exclusions], then select[Settings]

Select [Trusted applications], then select[Add],[Browse]

Select Do not scan opened filesDo not monitor application activity Do not monitor child application activityDo not scan network traffic

AddQuickStart.exe SnugTV Configuration Tool SnugTV Configuration Wizard SnugTV Service

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according to the setup directory.

How to add SnugTV Station to Avira AntiVir Personal exception list

SelectConfiguration

SelectGuard,then select[Scan],[Exception].And select [A]

AddQuickStart.exeConfigWizard.exeConfigMaster.exe AMAServer.exe

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according to the setup directory.

How to add SnugTV Station to Trend Micro Internet Security Pro exception list

SelectPersonal Firewall Controls,then select [Settings]

SelectAdvanced Settings

SelectProgram Control,then select [Add]

You can enter the description you want in [Description] field, then selectBrowse

AddQuickStart.exeConfigWizard.exeConfigMaster.exe AMAServer.exe

The default path is C:\Program Files\SnugTV\SnugTV Station\. Please according to the setup directory.

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