Read End-to-End User Manual for Finacle e-Banking, Mobile Banking and Alerts text version

Retail User Guide

for

Finacle Internet Banking

Version 1

Finacle e-Banking, Mobile Banking and Alerts User Manual

TABLE OF CONTENTS

1. INTERNET BANKING ­ RETAIL MODULE ............................................................................................................. 3 1.1 1.1.1 1.1.2 1.1.3 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.4 1.4.1 1.4.2 1.4.3 1.5 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 1.5.6 LOGIN ............................................................................................................................................................................. 3 LOGIN (FOR FIRST TIME USERS ) .......................................................................................................................... 3 LOGIN (FOR REGULAR USERS)............................................................................................................................. 5 SET PASSWORD FROM "FORGOT PASSWORD" LINK ...................................................................................... 6 BALANCE AND T RANSACTION INFORMATION......................................................................................................... 9 VIEW ACCOUNT D ETAILS ...................................................................................................................................... 9 VIEW MINI STATEMENT ........................................................................................................................................11 VIEW T RANSACTION HISTORY ............................................................................................................................13 VIEW LIEN I NQUIRY ...............................................................................................................................................16 VIEW NOMINEE D ETAILS......................................................................................................................................18 VIEW STOPPED C HEQUES ...................................................................................................................................20 VIEW CLEARING INSTRUMENTS..........................................................................................................................22 TRANSACTIONS MANAGEMENT ...............................................................................................................................25 ADD B ENEFICIARIES .............................................................................................................................................25 VIEW B ENEFICIARIES ............................................................................................................................................27 EDIT B ENEFICIARIES .............................................................................................................................................30 TRANSFER F UNDS BETWEEN OWN ACCOUNTS ...............................................................................................34 TRANSFER F UNDS TO T HIRD PARTY ­ OWN BANK........................................................................................38 MAKE PAYMENTS ­ T HIRD PARTY TRANSFERS/ PAYMENTS TO OTHER BANKS ....................................43 MAKE PAYMENTS ­ BILLS PAYMENTS .............................................................................................................48 VIEW F UTURE DATED PAYMENTS .....................................................................................................................52 VIEW SAVED TRANSACTIONS .............................................................................................................................54 VIEW COMPLETED T RANSACTIONS ...................................................................................................................57 MANAGE BILLER ........................................................................................................................................................59 ADD/ R EGISTER BILLER ......................................................................................................................................59 VIEW R EGIST ERED BILLERS ...............................................................................................................................62 EDIT R EGIST ERED BILLERS ................................................................................................................................64 GENERAL SERVICES .................................................................................................................................................68 R EQUEST FOR ACCOUNT MODIFICATION.........................................................................................................68 ENABL E MOBILE BANKING (S ELF ENABLEMENT BY USER).........................................................................71 SUBSCRIBE/ U NSUBSCRIBE FOR ALERTS .......................................................................................................74 MAKE INQUIRY .......................................................................................................................................................77 MAKE S ERVICE R EQUEST ...................................................................................................................................79 QUERY S ERVICE R EQUEST .................................................................................................................................81

Confidential, Copyright Stanbic IBTC Bank

Page 2 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.

1.1

INTERNET Banking ­ Retail Module

Login

1.1.1 Login (for first time Users)

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Terms and Conditions page.

Confidential, Copyright Stanbic IBTC Bank

Page 3 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 4.

ACTION Read the "Terms and Conditions", and scroll to the bottom of the page. Click on Agree

COMMENT

5.

Enter current password and supply new password. Retype new password and click "Ok"

The system would prompt first time Users to change their password. Users should note the conditions for password change indicated on the page Password changed successfully would be displayed to indicate a successful password change

6.

Click "here" to login to account

7.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

The internet service Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

Page 4 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 8.

ACTION

COMMENT The Dashboard shows all the accounts of the customer that are profiled for Internet Banking

1.1.2 Login (for regular Users)

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 5 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 3.

ACTION Input your User ID and Password in the corresponding fields and click on "Login"

COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking

1.1.3 Set password from "Forgot Password" link

If User has forgotten his/ her login password, the password can be set by the accessing the "Forgot Password" link on the internet banking login page Requirements: Internet Banking User ID

Confidential, Copyright Stanbic IBTC Bank

Page 6 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Date of Birth Account Number (linked to CIF ID) Transaction Amount (1 out of 5 transactions on the above mentioned account number) Transaction Type (Debit or Credit) One Time Password (OTP) ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

STEP 1.

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Click the "Forgot Password" link on the Internet Banking login Page

System would prompt User for response to a series of questions.

4.

Provide valid responses to the requirements by the application

Click on Login after providing response to the required

Confidential, Copyright Stanbic IBTC Bank

Page 7 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT values. An OTP would be sent to the User's registered mobile number

5.

Enter your new password and the OTP sent to the registered mobile number. Click on Update

Password changed successfully would be displayed to indicate a successful password set

6.

Click "here" to login to account

7.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

The internet service Dashboard for the customer is displayed.

8.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking

Confidential, Copyright Stanbic IBTC Bank

Page 8 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.2

Balance and Transaction Information

1.2.1 View Account Details

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

Confidential, Copyright Stanbic IBTC Bank

Page 9 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

6.

7.

Select any of the accounts shown and click on "Account details" under Inquiry Features

Confidential, Copyright Stanbic IBTC Bank

Page 10 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 8.

ACTION

COMMENT System displays all the details of the account. User can also download displayed information in pdf and CSV formats

1.2.2 View Mini Statement

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 11 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 3.

ACTION Input your User ID and Password in the corresponding fields and click on "Login"

COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

6.

7.

Select any of the accounts shown and click on "View mini statement" under Inquiry Features

Confidential, Copyright Stanbic IBTC Bank

Page 12 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

8.

System displays a mini statement of the account. User can also download displayed information in pdf and CSV formats

1.2.3 View Transaction History

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 13 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 14 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

7.

Select any of the accounts shown and click on "View transaction history" under Inquiry Features

The search criterion page would be displayed

8.

Input the search criterion as desired

Click on "Statement" button.

Confidential, Copyright Stanbic IBTC Bank

Page 15 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

9.

The transaction history on the account is displayed based on the search criterion provided by the User

1.2.4 View Lien Inquiry

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 16 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 17 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

7.

Select any of the accounts shown and click on "Lien Inquiry" under Inquiry Features

The lien on the account is pulled from the Core system and displayed

1.2.5 View Nominee Details

Requirements: User ID

Confidential, Copyright Stanbic IBTC Bank

Page 18 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Password ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

STEP 1.

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the

Confidential, Copyright Stanbic IBTC Bank

Page 19 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT accounts of the customer that are profiled for Internet Banking

6.

Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

7.

Select any of the accounts shown and click on "View Nominee Details" under Inquiry Features

The system would display the list of Nominees on the account. This information is pulled from Core

1.2.6 View Stopped Cheques

Requirements: User ID

Confidential, Copyright Stanbic IBTC Bank

Page 20 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Password ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

STEP 1.

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the

Confidential, Copyright Stanbic IBTC Bank

Page 21 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT accounts of the customer that are profiled for Internet Banking

6.

Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

7.

Select any of the accounts shown and click on "View Stopped Cheques" under Inquiry Features

The system would display the list of Stopped Cheques on the account. This information is pulled from Core

1.2.7 View Clearing Instruments

Requirements: User ID

Confidential, Copyright Stanbic IBTC Bank

Page 22 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Password ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

STEP 1.

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the

Confidential, Copyright Stanbic IBTC Bank

Page 23 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT accounts of the customer that are profiled for Internet Banking

6.

Expand "Balance and Transaction Information", and click on any of Operative, Deposit or Loan accounts to reveal all the customer accounts

7.

Select any of the accounts shown and click on "View Clearing Instruments" under The system would Inquiry Features display the list of Clearing Instruments on the account. This information is pulled from Core

Confidential, Copyright Stanbic IBTC Bank

Page 24 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.3

Transactions Management

1.3.1 Add Beneficiaries

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

Confidential, Copyright Stanbic IBTC Bank

Page 25 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on Manage Beneficiaries The Manage Beneficiaries page should be displayed

6.

7.

Select Add a beneficiary from the dropdown and click on Continue

The Add a Beneficiary page should be displayed

8.

Enter mandatory beneficiary details in the provided fields. Home Bank for Beneficiary within Stanbic IBTC, Other Bank for beneficiary outside Stanbic IBTC. Click on Update.

Customer can also enter Beneficiary mobile number or email address

Confidential, Copyright Stanbic IBTC Bank

Page 26 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT under Payment notification if the customer wants the beneficiary to be notified of payments. System should generate a token (OTP)

9.

Enter the token (OTP) generated and click Submit

Record successfully added is displayed

1.3.2 View Beneficiaries

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 27 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 28 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "Transaction Management", and click on Manage Beneficiaries

The Manage Beneficiaries page should be displayed

7.

Select View/Edit beneficiary from the dropdown and click on Continue

The View/Edit Beneficiaries page should be displayed

8.

Click on Search button

The system should display the list of beneficiaries registered for the User

Confidential, Copyright Stanbic IBTC Bank

Page 29 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 9.

ACTION

COMMENT

1.3.3 Edit Beneficiaries

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 30 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on Manage Beneficiaries The Manage Beneficiaries page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

Page 31 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

7.

Select View/Edit beneficiary from the dropdown and click on Continue

The View/Edit Beneficiaries page should be displayed

8.

Click on Search button

The system should display the list of beneficiaries registered for the User

9.

Confidential, Copyright Stanbic IBTC Bank

Page 32 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

10.

Check the box corresponding to any of the shown beneficiaries above and click the Edit button

The View/Edit Beneficiaries page for the beneficiary should be displayed

11.

Amend the beneficiary details as may be required. Click on Update

User can either update the changes in the existing beneficiary or save changes as a new beneficiary System should generate an OTP

Confidential, Copyright Stanbic IBTC Bank

Page 33 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

12.

Enter the token (OTP) generated and click Submit

Record successfully updated or added is displayed

1.3.4 Transfer Funds between own accounts

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 34 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 35 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "Transaction Management", and click on Transactions Management

The Make a Transactions page should be displayed

7.

Select Transfer between own accounts from the dropdown and click on Go

Click Go button to fetch Network and Transaction Category

8.

Select preferred Transaction Category from the dropdown and click Continue

9.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Submit

For one-off transfer, select Single payment. For recurring transfer, select recurring payment. The page for the selected category should be displayed The Initiate Transfer page should be displayed. User can also click on Save to preserve entries made if the User is not ready to execute to transfer.

Confidential, Copyright Stanbic IBTC Bank

Page 36 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT User can also set the payment date as a future date

10.

Click on Initiate to confirm the transfer

The successful transfer page should be displayed

11.

If User selected recurring payment, the page below is displayed. User completes all mandatory fields on the page. Click on Submit

The Initiate Transfer page should be displayed. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date to commence in the future

12.

Click on Initiate to confirm the transfer

The successful transfer page

Confidential, Copyright Stanbic IBTC Bank

Page 37 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT should be displayed

1.3.5 Transfer Funds to Third Party ­ own Bank

Requirements: User ID Password OTP STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 38 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 3.

ACTION Input your User ID and Password in the corresponding fields and click on "Login"

COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on Transactions Management The Make a Transactions page should be displayed

6.

7.

Select Third Party Payments/ Transfers ­ own Bank from the dropdown and click on Go

Click Go button to fetch Network and Transaction Category

Confidential, Copyright Stanbic IBTC Bank

Page 39 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 8.

ACTION Select preferred Transaction Category from the dropdown and click Continue

COMMENT The page for the selected category should be displayed

For one-off payment to a registered beneficiary, select Single Payment ­ Existing Payee For one-off payment to a non-registered beneficiary, select Single Payment ­ Adhoc Payee For recurring payment to a registered beneficiary, select Recurring Payment ­ Existing Payee

9.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Submit

The Initiate Transfer page should be displayed. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date as a future date Successful transfer page should be displayed

10.

Enter the OTP sent to your registered mobile number and click Submit

11.

If User selected Single payment ­ Adhoc Payee, the page below is displayed. User completes all mandatory fields on the page. Click on Proceed

At the bottom of the displayed page, Customer

Confidential, Copyright Stanbic IBTC Bank

Page 40 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT can select to add the beneficiary to his Payee list or continue the transfer as-is. The Single payment ­ Adhoc Payee is displayed

12.

Enter details of account to be debited, amount and transaction date. Click on Submit

An OTP should be generated and sent to the User's registered mobile number. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date as a future date

13.

Enter the OTP and click Confirm

Successful transfer page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 41 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

14.

If User selected Recurring Payment ­ Existing Payee, the page below is displayed. User completes all mandatory fields on the page. Click on Submit

OTP should be generated and sent to the User's registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date as a future date

15.

Enter the OTP and click Validate

Successful transfer page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 42 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

1.3.6 Make Payments ­ Third Party Transfers/ Payments to Other Banks

Requirements: User ID Password OTP STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 43 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on Transactions Management The Make a Transactions page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

Page 44 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 7.

ACTION Select Payments from the dropdown and click on Go

COMMENT Click Go button to fetch Network Category

8.

Select preferred Network Category from the dropdown

The page should refresh for User to select Transaction Category

For 3rd party transfers with beneficiary in other banks , select Third Party Payments/ Transfers ­ Other Banks For Bills Payment both in own bank and other banks, select Bills Payment

9.

Select preferred Transaction Category from the dropdown and click Continue

The page for the selected category should be displayed

For one-off payment to a registered beneficiary, select Single Payment ­ Existing Payee For one-off payment to a non-registered beneficiary, select Single Payment ­ Adhoc Payee For recurring payment to a registered beneficiary, select Recurring Payment ­ Existing Payee

10.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Pay

The Confirm Transfer page should be displayed. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date

Confidential, Copyright Stanbic IBTC Bank

Page 45 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT as a future date Successful transfer page should be displayed

11.

Enter the OTP sent to your registered mobile number and click Submit

12.

If User selected Single payment ­ Adhoc Payee, the page below is displayed. User completes all mandatory fields on the page. Click on Next

At the bottom of the displayed page, Customer can select to add the beneficiary to his Payee list or continue the transfer as-is. The Single payment ­ Adhoc Payee is displayed

13.

Enter details of account to be debited, amount and transaction date. Click on Pay

An OTP should be generated and sent to the User's registered mobile number. User can also click on Save to preserve entries

Confidential, Copyright Stanbic IBTC Bank

Page 46 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT made if the User is not ready to execute to transfer. User can also set the payment date as a future date

14.

Enter the OTP and click Confirm

Successful transfer page should be displayed

15.

If User selected Recurring Payment ­ Existing Payee, the page below is displayed. User completes all mandatory fields on the page. Click on Pay

OTP should be generated and sent to the User's registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set

Confidential, Copyright Stanbic IBTC Bank

Page 47 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT the payment date as a future date

16.

Enter the OTP and click Confirm

Successful transfer page should be displayed

1.3.7 Make Payments ­ Bills Payments

Requirements: User ID Password OTP STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 48 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 49 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "Transaction Management", and click on Transactions Management

The Make a Transactions page should be displayed

7.

Select Payments from the dropdown and click on Go

Click Go button to fetch Network Category

8.

Select preferred Network Category from the dropdown

The page should refresh for User to select Transaction Category

For 3rd party transfers with beneficiary in other banks , select Third Party Payments/ Transfers ­ Other Banks For Bills Payment both in own bank and other banks, select Bills Payment

9.

Select preferred Transaction Category from the dropdown and click Continue

The page for the selected category should be displayed

For one-off payment to a registered Biller, select Single Payment ­ Existing Payee For recurring payment to a registered Biller, select Recurring Payment ­ Existing Payee

Confidential, Copyright Stanbic IBTC Bank

Page 50 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 10.

ACTION Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Pay

COMMENT The Confirm Transfer page should be displayed. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date as a future date Successful transfer page should be displayed

11.

Enter the OTP sent to your registered mobile number and click Submit

12.

If User selected Recurring Payment ­ Existing Payee, the page below is displayed. User completes all mandatory fields on the page. Click on Pay

OTP should be generated and sent to the User's registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer.

Confidential, Copyright Stanbic IBTC Bank

Page 51 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

13.

Enter the OTP and click Confirm

COMMENT User can also set the payment date as a future date Successful transfer page should be displayed

1.3.8 View Future Dated Payments

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/

Confidential, Copyright Stanbic IBTC Bank

Page 52 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT her IB account. System displays Important Security Benefits page.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on Future Dated Payments The Future Dated Payments search page should be displayed

6.

7.

Select Transaction Type from the from the dropdown and click on Go

Click Go button to fetch Network Category

Confidential, Copyright Stanbic IBTC Bank

Page 53 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 8.

ACTION Select preferred Transaction Category from the dropdown and click Continue

COMMENT The page for the selected category should be displayed

9.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Search

The system should display all future dated entries made by the User for the transaction category

1.3.9 View Saved Transactions

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet

Confidential, Copyright Stanbic IBTC Bank

Page 54 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on View Saved Transactions The View Saved Transactions search page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

Page 55 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 7.

ACTION Select Transaction Type from the from the dropdown and click on Go

COMMENT Click Go button to fetch Network Category

8.

click Continue

The page for the selected category should be displayed

9.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Retrieve

The system should display all future dated entries made by the User for the transaction category

Confidential, Copyright Stanbic IBTC Bank

Page 56 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.3.10 View Completed Transactions

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

Page 57 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Transaction Management", and click on View Completed Transactions

6.

7.

Select Transaction Type from the from the dropdown and click on Go

Click Go button to fetch Network Category Click on Continue The View Completed Transactions search page should be displayed

8.

Complete entries into the required fields. Ensure all mandatory fields are filled. Click on Retrieve

The system should display all future dated entries made by the User for the transaction category

Confidential, Copyright Stanbic IBTC Bank

Page 58 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

1.4

Manage Biller

1.4.1 Add/ Register Biller

Requirements: User ID Password OTP STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be

Confidential, Copyright Stanbic IBTC Bank

Page 59 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Bills Management", and click on Manage Biller The Manage Biller page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

Page 60 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

7.

Select Register Payee from the dropdown and click on Continue

The Register Payee page should be displayed Click on Search button to display the list of Payees in the system List of Standard Payees retrieved page should be displayed System should generate a token (OTP)

8.

Select Biller to Register from the list and click on Register

9.

Enter mandatory beneficiary details in the provided fields. Enter the token (OTP) generated and click Submit

Record successfully added is displayed

Confidential, Copyright Stanbic IBTC Bank

Page 61 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

1.4.2 View Registered Billers

Requirements: User ID Password

STEP 1.

ACTION Logon to the Bank's website (www.stanbicibtcbank.com)

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 62 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Bills Management", and click on Manage Biller The Manage Biller page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

Page 63 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

7.

Select View Registered Payee from the dropdown and click on Continue

8.

Click on Search button to display the list of Payees in the system

List of Standard Payees registered to the User should be displayed

1.4.3 Edit Registered Billers

Confidential, Copyright Stanbic IBTC Bank

Page 64 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Requirements: User ID Password OTP STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and cli ck on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

Page 65 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "Bills Management", and click on Manage Biller The Manage Biller page should be displayed

6.

7.

Select View Registered Payee from the dropdown and click on Continue

8.

Click on Search button to display the list of Payees in the system

List of Standard Payees registered to the User should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 66 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

9.

Select the Biller whose details you want to edit and Click on Edit

View Registered Payees page should be refreshed and display details of previous information entered for the Biller

10.

Edit required information on the displayed page and Click Update

The Standard Payee Details page should be displayed and OTP should be generated

Confidential, Copyright Stanbic IBTC Bank

Page 67 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

11.

Review new details of entries made against old information

If detail is NOT okay, click on Back to go to previous screen. If detail is okay, enter OTP and click on Submit Record should be successfully updated and the confirmation page should display

1.5

General Services

1.5.1 Request for Account Modification

Requirements: User ID

Confidential, Copyright Stanbic IBTC Bank

Page 68 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

Password OTP ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

STEP 1.

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard

Confidential, Copyright Stanbic IBTC Bank

Page 69 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT shows all the accounts of the customer that are profiled for Internet Banking The Manage Biller page should be displayed

6.

Expand "General Services", and click on Personal Preferences

7.

Select My Profile from the dropdown and click on Continue

The My Profile page for the User should be displayed

8.

Click on Account Maintenance

The Account Maintenance page should be displayed

9.

Select the account to modify, edit the account name in the corresponding field,

OTP should be

Confidential, Copyright Stanbic IBTC Bank

Page 70 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION click on Update

COMMENT generated

10.

Enter the OTP generated and click on Ok

Successful message should be displayed

1.5.2 Enable Mobile Banking (Self enablement by User)

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 71 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 72 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "General Services", and click on Personal Preferences

The Manage Biller page should be displayed

7.

Select My Profile from the dropdown and click on Continue

The My Profile page for the User should be displayed

8.

Click on Mobile Banking Options

The Mobile Banking Options page should be displayed

Confidential, Copyright Stanbic IBTC Bank

Page 73 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 9.

ACTION Select Browser Based (GPRS), click on Update

COMMENT Successful update message should be displayed

10.

1.5.3 Subscribe/ Unsubscribe for Alerts

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

Confidential, Copyright Stanbic IBTC Bank

Page 74 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

Page 75 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand "General Services", and click on Alerts, Select View/ Update Alert Subscription, Click on Continue

The View Alert Subscription page should be displayed showing the list of alerts the User has subscription and to which he can subscribe

7.

Select alert type to be updated

The successful message should be displayed

Click on subscribe to subscribe for the alerts Click on unsubscribe to unsubscribe for the alerts Click on Update subscription to update subscription account number

Confidential, Copyright Stanbic IBTC Bank

Page 76 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.5.4 Make Inquiry

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

Page 77 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "General Services", and click on Inquiry Facility, Select Activities from the dropdown, Click on Continue The Activities page should be displayed showing the list of activities the User can enquired on

6.

7.

Select activity type

Selecting the activity type displays a search page for that type of inquiry. User inputs search criteria and clicks Retrieve to fetch required information

Activity type includes: My Financial Activities My Non-Financial Activities Detailed Activity Inquiry Detailed Transaction Inquiry

Confidential, Copyright Stanbic IBTC Bank

Page 78 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

1.5.5 Make Service Request

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

Page 79 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "General Services", and click on Service Request, Select New Request from the dropdown, Click on Continue The Activities page should be displayed showing the list of activities the User can enquired on

6.

7.

Click on the link to select account modification type

Service Request includes:

Confidential, Copyright Stanbic IBTC Bank

Page 80 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION Cheque Book Request (Online) Request for Demand Draft (Offline) FD Account Opening (Offline) FD Renewal (Offline) Loan Request (Offline) Stop Cheque Request (Online) Switch Mailing Address (Online)

COMMENT

1.5.6 Query Service Request

Requirements: User ID Password STEP 1. ACTION Logon to the Bank's website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click "Go"

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on "Login"

User can also click the Dashboard dropdown and login to specific

Confidential, Copyright Stanbic IBTC Bank

Page 81 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT sections of his/ her IB account. System displays Important Security Benefits page.

4.

Click "Ok" to acknowledge the information on "Important Security Benefit" of protecting yourself

The Internet Banking Dashboard for the customer is displayed.

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand "General Services", and click on Query Request, Select New Request from the dropdown, Click on Continue The Query Requests page should be displayed

6.

7.

Complete entries into the corresponding fields for the type of request being queried

Confidential, Copyright Stanbic IBTC Bank

Page 82 of 83

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

Request that can be queried includes: Cheque Book Request (Online) Request for Demand Draft (Offline) FD Account Opening (Offline) FD Renewal (Offline) Loan Request (Offline) Stop Cheque Request (Online) Switch Mailing Address (Online)

Confidential, Copyright Stanbic IBTC Bank

Page 83 of 83

Information

End-to-End User Manual for Finacle e-Banking, Mobile Banking and Alerts

83 pages

Find more like this

Report File (DMCA)

Our content is added by our users. We aim to remove reported files within 1 working day. Please use this link to notify us:

Report this file as copyright or inappropriate

673437


You might also be interested in

BETA
Withholding Webfile Registration Instructions
Skyward Family Access Instructions
P Series.book
QSTG_Windows7.book
CURewards (for web)