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Orbital Gateway Web Services Interface Specification

6. REPONSE CODE DEFINITION

6.1 ACTION KEY: Action Description

Call Cust. Fix Resend Voice Wait Call your Chase Paymentech Customer Service for assistance Try to resolve with customer or obtain alternate payment method There is an invalid value being sent. Fix and resend Send this transaction back at any time Perform a voice authorization per instructions provided by Chase Paymentech Wait 2-3 days before resending or try to resolve with the customer

6.2 RESPCODE VALUES Code

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20

Definition

Approved Call/Refer to Card Issuer Refer to Card issuer's special conditions Invalid Merchant Number Pickup Do Not Honor Other Error Stop Deposit Order Approved authorization, honor with identification Revocation of Auth Default Call Approved authorization, VIP Approval Invalid Transaction Type Bad Amount Invalid Credit Card Number Default Call Low Fraud Default Call Medium Fraud Default Call High fraud Default Call Unavailable Fraud Re-enter Transaction Floor Low Fraud

Status

Approved Decline Decline Error Decline Decline Decline Decline Approved Decline Decline Approved Decline Decline Decline Decline Decline Decline Decline Error Decline

Action

None Voice Voice Fix Cust. Cust. Cust. Cust. None Cust. Voice None Cust. Fix Fix Voice Voice Voice Voice Resend Cust.

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Orbital Gateway Web Services Interface Specification Code

21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 40 41 42 43 45 46 50 52 56 58 59 60 61 62 63 64 65 66

Definition

Floor Medium Fraud Floor High fraud Floor Unavailable Fraud Validated Pre-noted No reason to decline Received and stored Provided Auth Invalid value in message Request received BIN Alert Card is expired Approved for partial Zero Amount Bad Total Auth amount Invalid Secure Payment Data Merchant not MC SecureCode Enabled Requested Function not supported Lost / Stolen Account Not Active Lost / Stolen Card Duplicate Transaction Blanks not passed in Reserved Field Positive ID Processor Decline Restraint Transaction not permitted to terminal Soft AVS Do Not Honor Low Fraud Do Not Honor Medium Fraud Do Not Honor High fraud Do Not Honor Unavailable Fraud CVV2/CVC2 Failure Invalid Amex CID Other Error

Status

Decline Decline Decline Approved Approved Decline Approved Approved Error Approved Approved Decline Approved Error Error Error Decline Error Decline Decline Decline Decline Decline Decline Decline Decline Error Decline Decline Decline Decline Decline Decline Decline Error

Action

Cust. Cust. Cust. None None Cust. None None Fix None None Cust. None Fix Fix Fix Call Call or Fix Cust. Cust. Cust. Cust. Fix Cust. Cust. Cust. Call Cust. Cust. Cust. Cust. Cust. Cust. Cust. Fix

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Orbital Gateway Web Services Interface Specification Code

68 69 71 72 73 74 75 77 78 79 80 81 82 83 84 85 86 87 88 89 91 92 93 94 95 96 97 98 99 A1 A2 A3 A4 A5 A6

Definition

Invalid CC Number Does not match MOP No Account Invalid Institution Code Method of Payment is Invalid for Merchant Invalid Expiration Date Bad Amount Invalid Amount Missing Companion Data Invalid Merchant Invalid MOP for division Call Low Fraud Call Medium Fraud Call High Fraud Call Unavailable Fraud Duplicated Order # Auth Recycle Host down Invalid Currency Invalid Purch. Level III Credit Floor Approved Low Fraud Approved Medium Fraud Approved High Fraud Approved Fraud Service Unavailable Invalid Data Type Invalid Record Sequence Percents Not Total 100 Issuer Unavailable No Answer / Unable to send Payments Not Total Order Bad Order Number FPO Locked FPO Not Allowed Auth Amount Wrong Illegal Action

Status

Error Error Decline Decline Error Decline Error Decline Error Error Error Decline Decline Decline Decline Error Error Error Error Decline Approved Approved Approved Approved Error Error Error Decline Error Error Error Error Error Error Error

Action

Fix Fix Fix Fix Fix Cust. Fix Fix Fix Fix Fix Voice Voice Voice Voice Fix Wait Fix Fix Cust. None None None None Fix Fix Fix Resend Resend Fix Fix Wait Call Fix Fix

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Orbital Gateway Web Services Interface Specification Code

A8 A9 B1 B2 B3 B5 B7 B8 B9 BA BB BC BD BE BF BG BH BI BJ BK BL BM BN BO BP

Definition

Invalid Start Date Invalid Issue Number Invalid Transaction Type Account Previously Activated Unable to void transaction Not on file Fraud Bad Debt On Negative File Under 18 Years Old Possible Compromise Bill To Not Equal To Ship To Invalid Pre-approval Number Invalid Email Address PA ITA Number Inactive Blocked Account Address Verification Failed Not on Credit Bureau Previously Declined Closed Account, New Account Closed Re-Authorization Re-Authorization ­ No Match Re-Authorization ­ Timeframes Exceeded Stand In Rules Customer Service Phone Number required on Transaction Types 1 (MO/TO) and 2 (Recurring). MC Only Issuer has flagged account as suspected fraud. (Discover Only) Invalid MCC Sent New Card Issued Invalid Issuer Invalid Response Code Excessive Pin Try Over Limit Over Freq Limit

Status

Error Error Error Decline Error Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Error

Action

Fix Fix Fix Cust Fix Fix Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Cust. Fix

BQ BR BS C1 C2 C3 C4 C5

Decline Error Decline Decline Decline Decline Decline Decline

Cust. Fix Cust. Cust. Fix Cust. Cust. Cust.

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Orbital Gateway Web Services Interface Specification Code

C6 C7 C8 C9 D1 D2 D3 D4 D5 D6 D7 D8 D9 E3 E4 E5 E6 E7 E8 E9 F1 F2 F3 F4 F5 F6 F7 F8 F9 G1 G2 G3 G4 G5 G6

Definition

Over Sav limit Over Sav Freq Over Credit limit Over Credit Freq Invalid For Credit Invalid For Debit Rev Exceed Withdrawal One Purchasing Limit On Negative File Changed Field Insufficient Funds Encrypted Data Bad Altered Data Invalid Prefix Invalid Institution Invalid Cardholder BIN Block Stored Invalid Transit Routing Number Unknown Transit Routing Number Missing Name Invalid Account Type Account Closed No Account / Unable To Locate Account holder Deceased Beneficiary Deceased Account Frozen Customer Opt Out ACH Non-Participant No Pre-note No Address Invalid Account Number Authorization Revoked by Consumer Customer Advises Not Authorized Invalid CECP Action Code

Status

Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Approved Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error

Action

Cust. Cust. Cust. Cust. Fix Fix Cust. Cust. Cust. Fix Cust. Fix Fix Fix Fix Fix Fix None Fix Fix Fix Fix Cust. Fix Cust. Cust. Cust. Cust. Cust. Fix Fix Fix Cust. Cust. Fix

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Orbital Gateway Web Services Interface Specification Code

G7 G8 G9 H1 H2 H3 H4 H5 H6 H7 H8 H9 I1

Definition

Invalid Account Format Bad Account Number Data No Capture No Credit Function No Debit Function Rev Exceed Withdrawal Changed Field Terminal Not Owned Invalid Time Invalid Date Invalid Terminal Number Invalid PIN Block activation failed ­ Card Range not set up for MOD 10 Block activation failed ­ email or fulfillment flags were set to Y Declined ­ Issuance doesn't meet minimum amount Declined ­ no original auth found Declined ­ outstanding auth, funds on hold Activation amount incorrect Block activation failed- account not correct or block size not correct Mag stripe CVD value failed Max Redemption limit met No Manual Key Not Signed In Excessive Pin Try No DDA No SAV Excess DDA Excess DDA FREQ Excess SAV Excess SAV FREQ Excess Card

Status

Error Error Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Error

Action

Fix Fix N/A N/A N/A Cust. N/A N/A Fix Fix Fix Cust. Fix

I2 I3 I4 I5 I6 I7 I8 I9 J1 J2 J3 J4 J5 J6 J7 J8 J9 K1

Error Declined Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline Decline

Fix Cust Cust Cust Fix Fix Fix Fix Fix Fix Cust. Fix Fix Cust. Cust. Cust. Cust. Cust.

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Orbital Gateway Web Services Interface Specification Code

K2 K3 K4 K5 K6 K7 K8 K9 L1 L2 L3 L4 L5 L6 L7 L8 L9 M1 PA PB

Definition

Excess Card Freq Reserved Future Reserved Closing Dormant NSF Future RD Six Future RD Seven Transaction Code Conflict In Progress Process Unavailable Invalid Expiration Invalid Effective Invalid Issuer Tran not allowed for cardholder Unable to Determine Network Routing System Error Database Error Merchant Override Decline Partial Approval Revocation of all Authorization

Status

Decline Decline Decline Decline Decline Decline Decline Decline Decline Error Error Error Decline Decline Error Error Error Decline Approved Decline

Action

Cust. N/A N/A Cust. Cust. N/A N/A Fix Wait Resend Fix Fix Fix Cust. Call Call Call Cust. N/A Cust.

6.3 AVSRESPCODE VALUES Code

1 2 3 4 or R 5 6 7 8 9 A B C

AVS Message

No address supplied Bill-to address did not pass Auth Host edit checks AVS not performed Issuer does not participate in AVS Edit-error - AVS data is invalid System unavailable or time-out Address information unavailable Transaction Ineligible for AVS Zip Match / Zip4 Match / Locale match Zip Match / Zip 4 Match / Locale no match Zip Match / Zip 4 no Match / Locale match Zip Match / Zip 4 no Match / Locale no match

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Orbital Gateway Web Services Interface Specification

D E F G H J JA JB JC JD M1 M2 M3 M4 M5 M6 M7 M8 N3 N4 N5 N6 N7 N8 UK X Z `Blank' Zip No Match / Zip 4 Match / Locale match Zip No Match / Zip 4 Match / Locale no match Zip No Match / Zip 4 No Match / Locale match No match at all Zip Match / Locale match Issuer does not participate in Global AVS International street address and postal match International street address match. Postal code not verified. International street address and postal code not verified. International postal code match. Street address not verified. Cardholder name matches Cardholder name, billing address, and postal code matches Cardholder name and billing code matches Cardholder name and billing address match Cardholder name incorrect, billing address and postal code match Cardholder name incorrect, billing address matches Cardholder name incorrect, billing address matches Cardholder name, billing address and postal code are all incorrect Address matches, ZIP not verified. Address and ZIP code match (International only) Address not verified (International only) Address and ZIP code match (International only) ZIP matches, address not verified Address and ZIP code match (International only) Unknown Zip Match / Zip 4 Match / Address Match Zip Match / Locale no match Not applicable (non-Visa)

6.4 CVVRESPCODE VALUES Code

M N P S U

Definition

CVV Match CVV No match Not processed Should have been present Unsupported by issuer

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Orbital Gateway Web Services Interface Specification Code

I Y `Blank'

Definition

Invalid Invalid Not applicable (non-Visa)

6.5 VERIFYBYVISACAVV VALUES Code

`Blank' 0 1 2 3

Definition

CAVV Not Present CAVV Not Validated due to erroneous data submitted CAVV Failed Validation ­ Authentication Transaction CAVV Passed Validation ­ Authentication Transaction CAVV Attempt a 3-D Secure authentication value of 7 from the Issuer ACS indicates authentication was attempted. (Determined that the issuer ACS generated this value from the use of Visa CAVV key[s]). CAVV Failed Validation ­ Attempt a 3-D Secure authentication value of 7 from Visa's ACS indicates that an authentication attempt was performed. (Determined that Visa generated this value from the use of CAVV key[s]). Reserved for Future Use ­ NOT USED. CAVV Not Validated ­ Issuer not participating in CAVV validation. CAVV Failed Validation - Attempt (CAVV generated with Visa Key) CAVV Passed Validation ­ Attempt (CAVV generated with Visa Key) CAVV Failed Validation - Attempt (CAVV generated with Visa Key ­ Issuer ACS unavailable) CAVV Passed Validation ­ Attempt (CAVV generated with Visa Key ­ Issuer ACS unavailable) CAVV Passed Validation ­ Information only, no liability shift (CAVV with ECI = 7) CAVV Not Validated ­ Attempt Issuer did not return a CAVV results code in the Authorization response. CAVV Not Validated ­ Authentication ­ Issuer did not return a CAVV results code in the authorization response. Invalid Security Data Issuer does not participate or 3-D Secure data not utilized.

4

5 6 7 8 9 A B C D I U

6.6 FAULTSTRING OR PRODCSTATUS VALUES

The code and definition will be returned as a single concatenated value in the Faultstring.

Code

1 2

Description

PWS_UNKNOWN_ERROR PWS_NETWORK_ERROR

Action

Resend Resend

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Orbital Gateway Web Services Interface Specification Code

3 40 54 205 208 301 303 328 329 330 331 333 335 348

Description

PWS_DB_ERROR Unknown Database Issues Cannot Get to Authorizer Service Industry type is currently not supported for merchant and bin PWS_DB_EXCEPTION_ERROR PWS_ERROR_FAILED_TO_CONNECT PWS_NW_OPEN_ERROR PWS_NW_READ_ERROR PWS_ERROR_BAD_REVERSAL_AMOUNT (An invalid amount submitted on a Partial Void Request) PWS_ERROR_BAD_REQUEST_AMOUNT PWS_ERROR_ALREADY_CAPTURED PWS_ERROR_INVALID_ACTION PWS_ERROR_MISSING_TRANSACTION_REFERENCE_INDEX PWS_ERROR_SPLIT_AUTH_NOT_ALLOWED_ALREADY_MARKED PWS_DID_NOT_ALLOW_A_CAPTURE_REQUEST_BECAUSE_THE_ORIGI NAL_AUTH_WAS_NOT_SUCCESSFUL (Cannot Void a Transaction in which the Mark for Capture Failed) The amount requested cannot be zero This industry type does not allow a capture greater than the value of the auth There is nothing to capture [This error is returned when a Capture attempt is made on prior authorization, but there is no amount left to capture]. PWS_MANDATORY_FIELDS_ERROR FE_NETWORK_ERROR (cannot connect to eHost) FE_INTERRUPTED_SESSION (i/o problem while connecting to eHost) The Merchant ID / Acquiring BIN ID is invalid or missing. Message rejected This merchant is not active until ... [This error is returned when a Merchant Account has been setup, but with an Activation date in the future of the present date]. This merchant is inactive

Action

Resend Resend Fix Resend Resend Resend Resend Fix Fix Fix Fix Fix Fix Fix

350 351 355

Fix Fix Fix

400 410 411 516 518

Fix Resend Resend Fix Call Customer Service Call Customer Service Fix Fix Fix Fix Fix Fix Fix

519

521 523 801 803 804 806 811

eHost has received a badly formatted message [This error is returned when required fields are missing] An invalid TID was received {Terminal ID] PWS_ERR_VALIDATION_AMOUNT PWS_ERR_VALIDATION_AVSADDRESS PWS_ERR_VALIDATION_AVSZIPCODE PWS_ERR_VALIDATION_BIN PWS_ERR_VALIDATION_CUSTOMERADDR

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Orbital Gateway Web Services Interface Specification Code

812 814 817 818 822 823 825 826 827 831 832 833 834 835 836 838 839 840 841 842 844 845 846 847 848 849 850 851 852 853 881

Description

PWS_ERR_VALIDATION_CUSTOMEREMAIL PWS_ERR_VALIDATION_CUSTOMERNAME PWS_ERR_VALIDATION_CUSTOMERPHONE PWS_ERR_VALIDATION_CVV2 PWS_ERR_VALIDATION_ISSUENUM PWS_ERR_VALIDATION_LANGUAGE PWS_ERR_VALIDATION_MERCHANTID PWS_ERR_VALIDATION_ORDERDESCRIPTION PWS_ERR_VALIDATION_ORDERID PWS_ERR_VALIDATION_TAXAMT PWS_ERR_VALIDATION_TAXINCLUDED PWS_ERR_VALIDATION_TERMINALID PWS_ERR_VALIDATION_TRANSDATE PWS_ERR_VALIDATION_TRANSTIME PWS_ERR_VALIDATION_ECOM PWS_ERR_VALIDATION_ACNUMBER PWS_ERR_VALIDATION_PAN_LUHN PWS_ERR_VALIDATION_PAN_LENGTH PWS_ERR_VALIDATION_PAN_RANGE PWS_ERR_VALIDATION_EXP_DATE_FORMAT PWS_ERR_VALIDATION_EXP_DATE_TOO_NEW PWS_ERR_VALIDATION_START_DATE_FORMAT PWS_ERR_VALIDATION_START_DATE_TOO_NEW PWS_ERR_VALIDATION_PAN_FORMAT PWS_ERR_VALIDATION_CURRENCY_FORMAT PWS_ERR_VALIDATION_CURRENCY_UNSUPPORTED PWS_ERR_VALIDATION_CURRENCY_BAD_EXPONENT PWS_ERR_VALIDATION_MERCHANT_UNSUPPORTED PWS_ERR_VALIDATION_BRAND_UNSUPPORTED PWS_ERR_VALIDATION_BRAND_PAN_MISMATCH The LIDM you supplied # does not match with any existing transaction (Cannot void or Mark a Transaction because the TxRefNum does match a transaction) LOCKED_DOWN (Cannot mark or unmark transaction) Soft Desc: Merchant not activated for soft descriptors Soft Desc: Merchant Name is required if soft descriptor data is sent

Action

Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix

882 9720 9721

Fix Fix Fix

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Orbital Gateway Web Services Interface Specification Code

9722 9723 9724 9725 9726 9727 9728 9729 9737 9738 9743 9744 9745

Description

Soft Desc: Merchant Name exceeds max length of [%s] for %s transactions Soft Desc: [%s] cannot contain leading spaces Soft Desc: [%s] exceeds max length of [%s] Soft Desc: Product Description cannot be present if Merchant Name is > %s Soft Desc: Product Description length cannot exceed [%s] if Merchant Name length is between %s and %s Soft Desc: Too many Merchant descriptors. Never send more than one of the following: City, phone, url OR email Soft Desc: [%s] is not allowed for ECP transactions Soft Desc: Invalid format for Merchant Phone. Must be nnn-nnnaaaa or nnn-aaaaaaaa Gateway is Down Database Connection Problem: Cannot acquire Database Connection Pcard 3 data was sent in parent split, but is missing in current request If Alt Tax is sent Alt Tax ID is required Three reasons could result in this error: Pcard 3 data can only be sent with MC and VI cards. Pcard 3 data cannot be sent on this request type. Pcard 3 data can only be sent with US or Canadian currency. Line item count must be between 1 and 98 inclusive Line item detail number [%s] is missing Cannot send Pcard 3 data without sending Pcard 2 field Minimal Pcard 3 base data missing or invalid Minimal Pcard 3 line item data missing or invalid on index Line Item Count does not match the number of line items sent Invalid debit indicator for Bin 000002 in index. Must be 'D' or 'C' Invalid Gross / Net for Bin 000002 in index. Must be 'Y' or 'N' Amount hash error, negative total on line item data index Amount hash error on line item data index. Total = [%s] Hash = [%s] Detail totals do not match requested amount Invalid Country Code Invalid Unit of Measure in index The field is missing, invalid, or has exceeded the max length The Bill Me Later Card Type [BL] is Not Allowed with this transaction. Bill Me Later Generic Error Code Invalid [Values. Must be one of the following values: XXX or empty BML: Mandatory Field [Customer Birth Date] is missing for [New (N)] Customer Type

Action

Fix Fix Fix Fix Fix Fix Fix Fix Resend Resend Fix Fix Fix

9746 9747 9748 9749 9750 9751 9752 9753 9754 9755 9756 9757 9758 9765 9766 9767 9768 9769

Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix

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Orbital Gateway Web Services Interface Specification Code

9793 9794 9795 9796 9797 10005 10011 10096 10204 10332 10333 10334 10336 10337 10349 10005 10011 10096 10204 10332 10333 10334 10336 10337 11001 All other 10000 ­ 11000

Description

PINLess Debit: Invalid. The field is missing, invalid, or has exceeded the max length. PINLess Debit: The PINLess Debit Card Type [DP] is Not Allowed with [%s] Transactions. PINLess Debit: The PINLess Debit Card Type [DP] is Only Allowed with [%s] Transactions PINLess Debit: The PINLess Debit Card Type [DP] must be sent with Industry Type of [%s]. PINLess Debit: Card Number Not Eligible for PINLess Debit Processing Error communicating with the host Response timed out waiting for Authorization Host Invalid Card Number Invalid AVS ZIP Code Invalid Message Format. Transaction was flagged as an eCommerce Industry Type but No ECOrderNum was sent The ECOrderNum or MailOrderNum was all Zero's or All Spaces. These are not valid Invalid Card Number Transaction Amount to Large Transaction Amount to Small Host eFalcon check requested from PNS [BIN 000002] ­ This functionality is not supported on this platform Error communicating with the host Response timed out waiting for Authorization Host Invalid Card Number Invalid AVS ZIP Code Invalid Message Format. Transaction was flagged as an eCommerce Industry Type but No ECOrderNum was sent The ECOrderNum or MailOrderNum was all Zero's or All Spaces. These are not valid Invalid Card Number Transaction Amount to Large Transaction Amount to Small Locked Down: Unable to Perform a Partial Void on Industry Type: [RE]. GATEWAY SYSTEM ERROR CONDITIONS This encompasses various processing errors. Profile Errors

Action

Fix Fix Fix Fix Fix Fix Resend Fix Fix Fix Fix Fix Fix Fix Fix Fix Resend Fix Fix Fix Fix Fix Fix Fix Fix Resend

9550 9551 9552

Invalid Customer Reference Number From Order Indicator Invalid Customer Reference Number System Failure. Unable To Perform Customer Profile Request at This Time.

Fix Fix Call

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Orbital Gateway Web Services Interface Specification Code

9553 9555 9556 9557 9558 9559 9560 9561 9562 9563 9564 9565 9566 9567 9568 9569 9570 9571 9572 9573 9574 9575 9576 9577 9578 9579 9580 9581 9582 9583 9584 9585 9587 9588 9589 9710 9711 9712

Description

Invalid Action Indicator Invalid BIN Invalid Merchant ID Invalid Name Invalid Address Invalid Address 2 Invalid City Invalid State Invalid ZIP Invalid Email Invalid Phone Invalid Order Description Invalid Amount Invalid Account Type Indicator Invalid Account Number Invalid Account Expire Date Invalid ECP Account DDA Invalid ECP Account Type Indicator Invalid ECP Account Route Invalid ECP Bank Payment Delivery Method Invalid Switch Solo Start Date Invalid Switch Solo Issue Number Unable to Perform Profile Transaction. The Associated Transaction Failed. Invalid Order Override Indicator Merchant-Bin combination is not allowed to perform profile transactions. Merchant-Bin is not active. Cannot process profile for Cust Ref Num and MID combination. A database error has occurred Cannot process profile. Profile does not exist for Cust Ref Num and MID. Cannot process profile. Profile already exists for Cust Ref Num and MID. Missing Switch Solo Account Information. Either start date or issue number is required. Missing Electronic Check Account Information. Missing Credit Card Account Information. Auto-Gen Cust Ref Num Error. Unable to Determine Profile Action from Auth Request Cannot Create Profile: A Customer Profile Name is Required Retry Errors Message expired during retry Too many transactions to process Request timeout - Please try again

Action

Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Call Fix Call Call Call Fix Fix Fix Fix Fix Call Fix Fix Resend Wait & Resend Resend

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Orbital Gateway Web Services Interface Specification Code

9713 9714 9715

Description

Invalid MIME header - Merchant ID in MIME does not match XML message Invalid MIME header- Trace number must be between 1 and 9999999999999999 The retry request did not match the original request for this trace number IP Authentication Errors Security Information is Missing

Action

Fix Fix Fix

9716

9717

Security Information - agent/chain/merchant is missing

Call Customer Service Call Customer Service Fix Fix Resend Call Customer Service Resend Resend Resend

Web Server Errors 20400 20403 20408 20412 Invalid Request Forbidden: SSL Connection Required Request Timed Out Precondition Failed: Security Information is missing

20500 20502 20503

Internal Server Error Connection Error Server Unavailable: Please Try Again Later

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6.7 PROFILEPROCSTATUS RESPONSE VALUES Code

0 9550 9551 9552 9553 9555 9556 9557 9558 9559 9560 9561 9562 9563 9564 9565 9566 9567 9568 9569 9570 9571 9572 9573 9574 9575 9576 9577 9578 9579 9580 9581 9582 9583 9584 9585 9587 9588 9589

Definition

Profile Action Successful Invalid Customer Reference Number From Order Indicator Invalid Customer Reference Number System Failure. Unable To Perform Customer Profile Request at This Time. Invalid Action Indicator Invalid BIN Invalid Merchant ID Invalid Name Invalid Address Invalid Address 2 Invalid City Invalid State Invalid ZIP Invalid Email Invalid Phone Invalid Order Description Invalid Amount Invalid Account Type Indicator Invalid Account Number Invalid Account Expire Date Invalid ECP Account DDA Invalid ECP Account Type Indicator Invalid ECP Account Route Invalid ECP Bank Payment Delivery Method Invalid Switch Solo Start Date Invalid Switch Solo Issue Number Unable to Perform Profile Transaction. The Associated Transaction Failed. Invalid Order Override Indicator Merchant-Bin combination is not allowed to perform profile transactions. Merchant-Bin is not active. Cannot process profile for Cust Ref Num and MID combination. A database error has occurred Cannot process profile. Profile does not exist for Cust Ref Num and MID. Cannot process profile. Profile already exists for Cust Ref Num and MID. Missing Switch Solo Account Information. Either start date or issue number is required. Missing Electronic Check Account Information. Missing Credit Card Account Information. Auto-Gen Cust Ref Num Error. Unable to Determine Profile Action from Auth Request Cannot Create Profile: A Customer Profile Name is Required

Status

Success Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error Error

Action

None Fix Fix Call Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Fix Call Fix Call Call Call Fix Fix Fix Fix Fix Call Fix Fix

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