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Sharyn Walsh

Was working in administration. Now employed as a Retail Travel Consultant for Flight Centre. "The course provided me with the opportunity to apply for travel positions. The trainers were knowledgeable, passionate and willing to share and assist in learning."

18 Weeks Full-time Course 26 Weeks Part-time Course

Travel & Tourism Course

Certificate lll in Tourism (International Retail Travel Sales) THT 30302

Jeremy Nash

Was working at a Bank. Now employed as an International Travel Consultant and Ticketing Officer. "I thoroughly enjoyed the Part Time Travel & Tourism Course and found the content to be informative and most worthwhile. Upon completing the course, I successfully gained employment within a leading Travel Company. Thanks again to all the staff at Suzan Johnston."

Travel Subjects

Travel & Tourism Operations

This module includes the study of world geography, travel terminology, industry structure (who's who) and also the various industry bodies and their roles.

Australian Operations

Michelle Rushton

Was a school leaver. Now working as an International Travel Consultant. "When I finished my VCE I knew what I wanted to do ­ become a Travel Consultant. The Suzan Johnston Course enabled me to make my dream a reality. While most other courses take years to complete ­ I was able to qualify and gain a position within just a few months.The teachers were extremely helpful and their insight into the travel industry was evident throughout the course. The course covered a wide variety of topics, all of which I can relate to every day in the industry." See page 14 & 15 for more Suzan Johnston success stories! 8

This subject covers all aspects of booking travel within Australia including: Australian geography, tourist attractions, accommodation and types of transport available. Domestic fares and ticketing is also included.

Product Information

Training in the use of the manuals which are used within travel agencies. You will learn how to understand international time tables, accommodation guides, visa guides, health guides, country entry restrictions etc.

Qualify as an International Travel Consultant! Train with Suzan Johnston and secure your employment within the Travel Industry in the shortest amount of time! This comprehensive and fully accredited program, will enable you to gain exceptional qualifications whilst ensuring your employment success within one of Australia's major growth areas ­ The Travel and Tourism Industry!

International Destination Studies

An overview of Asia, The Pacific, The Americas, Europe, Middle East and Africa.

Standard Fares and Ticketing (International)

In this important module you will learn the basic formula for fare construction and ticket issuance.

Class Size

Class size is limited to 24 students therefore early bookings are advised.


The Suzan Johnston Travel and Tourism Course is fully accredited with the Victorian Registrations & Qualifications Authority - which ensures that your training will be recognised by employers Australia wide!

Promotional Fares

In this module you will study discount and special international holiday fares.

General Subjects

Business/Administration Subjects

In addition to your travel skills this course also includes a valuable business/computer component ­ these will even further enhance your employment opportunities and versatility. Subjects include: · Touch typing/keyboarding · Computer and word processing skills · Telephone techniques and basic switchboard skills · General office procedures

Austudy Payments & Youth Allowance

Financial assistance in the form of `Austudy' or `Youth Allowance' is available to eligible students who undertake the full time course. Please contact Centrelink for further details.

Cultural Awareness

The study of various cultures and religions (including: body language, business etiquette, greetings etc).

Your Expert Trainers will Include:

· · · Travel and business professionals who all have extensive industry and training experience. A variety of special guest speakers from the Travel/Tourism industry. Professional Image Consultants.

Travel Agency Documentation

This topic consists of training in the `paper work' side of being a Travel Consultant including: files, visa applications, confirmation letters and itinerary preparation.

Confidence, Image Development & Interview Preparation

(Full Time Course Only)


Suzan Johnston offers a Free Placement Service to the Travel Industry and to the students who have successfully completed the course. For many years we have taken pride in the excellent job placement results our graduates have achieved. As a Suzan Johnston Graduate your travel and tourism qualifications, business skills, confidence and personal presentation will certainly be impressive to future employers. The contacts made through work experience, lectures and excursions can also provide job opportunities. On successful completion of this training course you shall be qualified to work in a wide variety of travel and tourism positions including: · Travel Consultant in an agency or in wholesale travel · Reservations with an Airline, Cruise Company, Hotel, Rental Car Agency etc. · Booking/Reservation consultant at the airport.


This module gives instruction in the IATA requirements on ticket stocks.

Travel & Tourism Course

First Class Galileo (Computer Reservations)

This `hands on' module will provide you with extensive training and experience in Computer Reservations including air, car and accommodation reservations, country information etc.

Skills alone are simply not enough in today's competitive employment market ­ develop that winning edge! Subjects include: · Personal grooming and presentation for interviews · Speech and communication skills · Deportment and body language · Resumé preparation · Job interview skills (includes mock interview workshop)

Work Experience

(Optional for Part Time Course)

Selling Skills

You shall receive practical training in all aspects of making a successful sale.

During the course you will undertake two weeks of supervised work experience in the Travel Industry. This will give you the opportunity to obtain essential experience and the confidence to gain employment.

Approximately 80-85% of our Travel & Tourism Course graduates are successfully employed within 3-4 weeks of course completion!




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