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AN

A lden Publication

THE ALDEN LEADER

Celebrate!

olidays provide a colorful backdrop for parties and family gatherings at Alden facilities throughout the year. More and more, activities and events themed around national, ethnic, religious and other holidays are also strengthening the ties between Alden residential and health care centers and the communities they serve. "Community outreach has always been an important component of Alden's mission," says Robert J. Molitor, chief operating officer, Alden Management Services Inc. (AMS). "Events structured around holidays are a good opportunity to involve the community in the facilities, as well as to give something back."

Volume 4, Issue 1, 2007

Holidays create ties that bind Alden facilities, communities

A member of Northmoor's community advisory board invited the facility to participate in the parade, during which residents tossed candy out the bus windows to bystanders lining the Norwood Park parade route.

Blarney Bingo and Star Search

Many St. Patrick's Day events at Alden facilities brought patients, residents and members of the community together to celebrate the holiday. In Aurora, about 30 seniors from the Fox Valley Park District accepted an invitation from Alden Gardens of Waterford to join the assisted living facility's residents for lunch and Blarney Bingo. Alden Park Strathmoor in Rockford held a St. Patrick's Day variety show, `Strathmoor Star Search,' which featured karaoke entertainment. Contestants ranging in age from 5 to 75 years performed for more than 100 patients, residents and family members. The first-place winner, selected by a panel of three judges, took home a `Lucky Star' gift basket. Always a popular inter-generational continued on page two

Alden Estates of Barrington unveils new, elegant look at gala Grand Opening

In This Issue

Involving the community in holiday events at facilities benefits patients, residents and neighbors

On Valentine's Day, Alden Courts of Waterford, a residential facility for the memoryimpaired, sponsored a breakfast for fire and police department personnel in the AuroraNaperville area. A dozen officers enjoyed a continental breakfast while learning about the facility's Emergency Respite Program that cares for dementia patients when their caregivers are hospitalized or need to leave town unexpectedly. Residents of Alden Northmoor boarded a shamrock-bedecked bus to join Chicago's Northwest Side Irish Parade on March 3.

L ATEST C USTOMER S ATISFACTION S URVEYS S HOW C ONTINUED H IGH M ARKS

Alden Estates of Barrington completes major renovation Facility Happenings Alden's `Sweet Sixteens' get ready for a busy year Network News Focus: Family Home Health People in the News Alden leaders apply new skills to daily routines

Staff members at Alden Park Strathmoor perform `YMCA' in a rousing finale to the Rockford facility's St. Patrick's Day variety show

Celebrate!

continued from the front page

activity, Easter egg hunts brought youngsters from nearby elementary schools to many Alden facilities this year. Alden Gardens of Waterford publicized its annual Easter Egg Hunt by placing ads in local newspapers and distributing flyers at key locations within the community. Dozens of youngsters found plastic eggs filled with candies and prizes and met a giant Easter bunny. At Alden Orland Park, `Breakfast with the Bunny' was attended by 50 children and raised $200 for leukemia research. "It's really cute to hear the things children say to the Easter bunny," says Mary Anne Krajewski, nurse liaison for the facility. "The proceeds are used," she adds, "to fight a disease that afflicts many young children." Festivities geared to the holidays that symbolize the spirit of giving and community-- Christmas, Hanukkah and Kwanzaa--formed special links between Alden facilities and their communities this past year. Students from Taft High School's Glee Club gave a special performance of `A Christmas Carol' for a standing-room-only audience at Chicago's Alden Northmoor. Staff and friends of Alden Terrace of McHenry pooled their resources to purchase a special holiday present--a 56-inch flat screen television for the facility's main activity room. And employees of the 21 rehabilitation and health care centers purchased more than 500 gifts for children and young adults who live at Alden Village in Bloomingdale. Three facilities on the Waterford campus-- Gardens, Courts and Alden of Waterford Rehabilitation and Health Care Center--plus the Alden Horizon senior living community--took part in the Northern Illinois Food Bank's annual food drive, and Gardens participated in the U.S. Marine Corp's `Toys for Tots' drive. With donations from staff, families and community members, the contributions totaled three barrels of toys, six barrels of food and other household products, $94.58 in cash and 20 frozen turkeys. The frozen turkeys were donated by employees of Alden Gardens. "Each Christmas they receive a frozen turkey as a gift," explains Administrator Erin Matty. "This year, they gave their turkey to those who were more needy."

Alden Estates of Barrington at dusk

Alden Estates of Barrington: Top-quality care in a luxury hotel-like setting

lden Estates of Barrington's total renovation has transformed the former Governors Park nursing facility into one of the finest rehabilitation and health care centers in Chicagoland. Following 13 months of renovation, the center proudly debuted its top-quality medical and therapy services offered in a five-star, hotel-like environment. "The community's reception has been exceptional," says Administrator Pat Cornelius. "We are getting rave reviews from patients and families, as well as doctors and hospital staff." Patients recovering from surgery, illness or injury benefit from Alden Estates of Barrington's unique Optimal Rehabilitation program that focuses on enabling patients to return home with maximum functional independence. Physical, occupational and speech therapies--offered seven days a week depending on patient ability and goals-- utilize the latest rehabilitation protocols and top-of-the-line equipment. The facility also offers cardiac rehabilitation, wound management and respiratory and ventilator services. Among its many amenities are free wireless Internet access (WiFi), a 24-hour closed-circuit security system and restaurant-style fine dining.

Customer Satisfaction Ratings

Staff courtesy, housekeeping and therapy get top marks in customer satisfaction surveys.

Table reflects 327 surveys conducted during the fourth quarter of 2006, based on a scale of 1 to 10.

Facility Happenings

Dishing up culinary delights

Alden Estates of Barrington

Food afficionados lined up at the Alden Estates of Barrington table to get a taste of the gourmet delights being served at Advocate Good Shepherd Hospital's fifth annual Chef Fest. The only nursing facility among the fest's 28 vendors, Alden Estates of Barrington was joined by upscale bistros and restaurants, caterers and specialty food outlets at the February fund-raiser. "It was a great event," says Anne Scarbrough, dietary supervisor at the rehabilitation and health care facility. "We served non-stop for almost two hours, and then people started coming back for seconds and dessert. Everyone wanted to know if our restaurant was open to the public!" Chef Fest, held at D'Andrea Banquets in Crystal Lake, sold 350 tickets to raise funds for the Kocourek Family Cardiac Care Center at Good Shepherd Hospital. The highlight of Alden Estates of Barrington's menu was a traditional rum cake that is served on special networking night brought together insurance brokers, estate planners and lawyers to discuss issues that affect seniors. During the spring, the facilities hosted several community events, including a `Game Show Night', free appraisals by a local antique dealer and a veterans' luncheon. To meet a community need for health education and information, the Waterford campus has begun offering programs several times a month for residents, families and members of the community. During March, Courts offered free peripheral arterial disease (PAD) screenings, balance/stability evaluations and hearing exams. In addition, speakers knowledgeable about a variety of health topics that affect seniors are frequent visitors to the Aurora facilities.

Alden Alma Nelson orthopedic patient Paschal and her grandson

like staying at a hotel." Braxton's mom was supposed to pick him up the next morning. But when he woke up to breakfast in bed, he grins, "I called her and asked her to wait until after lunch." A week after Braxton's overnight visit, Paschal was ready to return home. "I can get in and out of bed without help, and I'm stronger than I was before my knee surgery," says the retired Rockford realtor. After going to physical therapy sessions twice a day, she adds, "I feel like I've climbed Mt. Everest!"

`Like staying at a hotel'

Alden Alma Nelson Manor

When Venera Paschal was told she needed knee replacement surgery, she scheduled tours at several Rockford rehabilitation centers. But she was so impressed with the amenities and friendly staff on her first tour at `A Taste of Alden' Alden Alma Nelson Manor's as presented by Alden Estates of Barrington Subacute Rehabilitation and at Advocate Good Shepherd's Chef Fest Health Care Center that she Mixed greens with sun-dried tomato vinaigrette dressing reserved a room on the spot. Beef tornedos Madeira on toasted brioche In addition to top-notch Trinidad Festival Cake with warm berry compote medical and therapy services, occasions on the Caribbean island of Alden Alma Nelson's new orthopedic wing Trinidad. The family recipe, passed down to offers amenities such as free wireless Internet Bernadette Chase, prep cook at Alden Estates access (WiFi), private rooms with electric of Barrington, is available by e-mailing the beds, a spacious dining room, satellite facility at [email protected], attention television and bedside telephones. Anne. "The newly decorated private rooms provide patients with a comfortable space to enjoy visiting with family and friends while Something for everyone rehabilitating from surgery," says Regional Alden of Waterford Director Greg Nienaber. The new community events calender for the Paschal, 74, was especially pleased that Alden of Waterford campus would amaze the facility's staff "made arrangements for my even a busy wedding planner. grandson, Braxton, to spend the night with me Both Alden Courts (assisted living for the memory impaired) and Alden Gardens (assisted living) are hosting monthly events for community professionals. The first the day after I was admitted." The fourth grader jumped at the chance to spend a Friday night on the sleeper sofa in his grandma's room. "It was really cool," he says. "It felt

Hometown `Idol'

Alden Naperville

More than 30 staff members and residents of Alden Naperville Rehabilitation and Health Care Center attended a recent rally at North Central College for a hometown "American Idol" finalist. Wearing Alden Naperville polo shirts and waving signs, the Alden Naperville group joined 1,000 cheering fans of 22-year-old Gina Glocksen, the Naperville rocker whose vocals wowed millions during American Idol's sixth season. At the rally, Naperville Mayor George Pradel presented Glocksen with a key to the city and proclaimed a citywide holiday: Gina Glocksen Day. The former dental assistant smiled, blew kisses to the crowd and joked with the mayor and audience.

The Sweet Sixteens:

he Sweet Sixteens--Alden's 16-bed residential facilities for developmentally disabled young adults-- are gearing up for their busiest year ever. Alden Springs, which opened last fall, represents the fourth 16-bed home to be built in Bloomingdale since 1997. "During the past decade, the community has been very supportive of our residents and what we are doing," says Melissa Allison, administrator for Alden Springs, Alden Trails, Alden Old Town East and Alden Old Town West. "Now it's time for us to get more involved in the community." And that's exactly what The Sweet Sixteens are doing. For starters, the four facilities signed up for an `Adopt a Platoon' project that entails sending a care package each month to a platoon in Iraq. In February, the homes' 51 residents mailed a package of handmade Valentines, letters and candy to the 15 men and three women in their adopted platoon. Residents are currently organizing a donation drive for personal care items, paperback books, Trails resident Kurt Junger snacks and other and a friend started a things the troops can newsletter to spread the good news use in their down time. "Our packages recognize holidays, but we'll also be sending useful items like eye drops, hand wipes and foot powder," says Allison.

`Extra, extra, read all about it'

EXCELLENT SURVEY Congratulations to Alden Old Town West for its deficiency-free survey from the Illinois Department of Public Health. After three days of extensive interviews and program reviews in January, the Public Health team had no negative findings. "These results demonstrate our total commitment to providing quality care," says Robert J. Molitor, chief operating officer for Alden Management Services Inc.

Several of the facilities' young adults are planning to enter Special Olympics competition for the first time this spring. Meeting with residents in March, a representative from Special Olympics explained the organization's goal: To provide opportunities to develop and share physical skills with other Special Olympics athletes and the community. Volunteers from the community are also actively involved with The Sweet Sixteens. Each Thursday at Trails, a local church group conducts bible study, and on Wednesdays volunteers play Bingo with the residents. Last fall, Bloomingdale's fire department escorted the first residents of Alden Springs to their new home. This year's Super Bowl party at Trails was particularly festive, as residents chose their own menu and prizes were raffled off throughout the afternoon and evening. To share all of the good news with family members and the community, two residents at Trails--Kurt Junger and Derek Dyokas--recently started Trails own newsletter. Kurt's day job is answering phones at Individual Advocacy Group (IAG), an acclaimed daycare program in the southwest suburbs that is attended by most of the facilities' residents. But in their spare time, Kurt and Derek conduct interviews, write articles, type the newsletter in a computer and print it out. "It's pretty much a twoman operation right now," says Allison, "but I think they've got bigger plans."

Network News:

Spotlight on Family Home Health

is the first national compilation of outstanding home health providers. In its seventh year of operation, Family's home health division averages 280 patients who require skilled nursing, therapy or other assistance in their homes. "We exceed both national and state averages for patients who get better at walking or moving around," says Muffoletto, "and that's crucial if our customers are going to regain their maximum level of independence." In addition to home health services, Family provides hospice care for skilled nursing facilities. It also offers a case management service that puts seniors in touch with needed resources to enable them to remain safely at home. "Our national ranking demonstrates the exceptional care we provide," says Muffoletto. "We are pleased to provide patients with such high caliber service."

amily Home Health Services Inc. recently was ranked in the top 25% of home health agencies in the United States by OCS Inc. OCS is the nation's leading company for post-acute health care information. The recognition was based on performance measures of quality of care, improvement and financial performance. "This is quite an honor," Administrator Deb Muffoletto says, noting that OCS's ranking

P e o p l e IN THE NEWS

Nurse Receives Award

Nancy Smith, an LPN at Alden Wentworth Rehabilitation and Health Care Center in Chicago, recently received the `Length of Service Award' from the National Black Nurses Association Chicago Chapter. The award recognizes an individual who demonstrates a caring, compassionate attitude and commitment to providing quality patient care. Smith has worked at Alden Wentworth for 18 years. orders and being on the lookout for newproducts, Wolff intends to be a `hands on' manager. "I'm spending a lot of time in the field," she says, "helping facilities transition to Alden's fine dining standards which includes menu choices and attractive food presentation." our dining programs," she says. "With the right people and the right attitude, we can soar above his expectations. I consider myself a resource and support person for all dietary supervisors."

Celebrating 100+ Years

Harriet Formella recently celebrated her 103rd birthday at Alden Orland Park. Born in Chicago's Pilsen area, she remembers wooden sidewalks and the day her son joined the Navy after Pearl Harbor was bombed. Harriet's advice: "Work hard, don't quit. The Lord will give you strength if you hold on to Him." In other notable birthdays, Alden Lincoln Park's Sydney Goldberg turned 105 and Alden Poplar Creek's Ethel Hedlund turned 101. Four Alden residents recently celebrated their 100th birthday. They are Sadie Bult of Alden Valley Ridge, Agnes Donahue of Alden Estates of Evanston, Irene Handhard of Poplar Creek and Clarice Krocker of Alden Naperville.

New Dietitian at AMS

Continuous improvement to meet Alden's high standards of quality and customer satisfaction is the goal Jordana Wolff has set for herself in her new position as Alden Management Services' dietary coordinator. "Meals should be memorable," says Wolff, a registered dietitian who was hired as dietary supervisor at Alden North Shore in 2001. "Whether our patients are having a tray presented to them in their room or whether they're eating in a beautiful dining room, I want them to say `Wow, that was a great meal.'" While her duties include preparing menus, checking facilities' weekly food

Registered dietitian Jordana Wolff

Wolff wants every Alden facility to concentrate on ways to improve the dining experience. "Floyd (Schlossberg, AMS president) is very customer focused and has high expectations for

Recognizing Excellence

ALDEN MANAGEMENT SERVICES INC. SALUTES THE DEDICATION OF ITS EMPLOYEES. THE FOLLOWING EMPLOYEES ARE ELIGIBLE FOR 5, 10, 15, 20, OR 30-YEAR SERVICE PINS DURING THE FIRST QUARTER OF 2007.

Alden Alma Nelson Manor Erika Schumaker, 10 yrs Evelio Balderas, 5 yrs Gerardo Martinez, 5 yrs Mark Motos, 5 yrs Alden Estates of Evanston Janet Bulosan, 5 yrs Edward Curry, 5 yrs Eligio Mateo, 5 yrs Heather Health Care Katherine West, 15 yrs Wiletta Jones, 10 yrs Valerie Robinson, 10 yrs Alden Lakeland Charlene Relerford, 30 yrs Sylvester Cummings, 5 yrs Dawn Hernandez, 5 yrs Raymond Hurd, 5 yrs Alden Lincoln Park Linda Albano, 20 yrs Alden Long Grove Kenia Casarrubias, 5 yrs Jose Perez, 5 yrs Alden Meadow Park Carrie Fairchild, 20 yrs Anderia McClinton, 15 yrs Sandra Wyse, 10 yrs Alden Naperville Jonathan Arceo, 5 yrs Milagros Del Rosario, 5 yrs Tita Gino, 5 yrs Tiffaney Norman, 5 yrs Alden Northmoor Halina Blajerska, 5 yrs Michalina Nowak, 5 yrs Alden North Shore Mariano Rodriguez Alden Orland Park Joana Bediako, 5 yrs Linda Fernandez, 5 yrs Javier Martinez, 5 yrs Yonara Martinez, 5 yrs Patricia Pelot, 5 yrs Adalberto Ramos, 5 yrs Adan Salinas, 5 yrs Pamela Thompson, 5 yrs Helen Ulanowski, 5 yrs Jamie Williams, 5 yrs Alden Park Strathmoor Verlean Parchmon, 5 yrs Alden Princeton Sharon Hoskins, 15 yrs Clottee Bunch, 5 yrs Alden Poplar Creek Linda Dillard, 15 yrs Christine Nolan, 5 yrs Rosalinda Rodriguez, 5 yrs Alden Terrace of McHenry Colleen Horvath, 15 yrs Abel Viveros, 5 yrs Alden Town Manor Carolyn Coleman, 5 yrs LaVerne Julion, 5 yrs Mahalia Walton, 5 yrs Alden Trails Dupree Riley, 5 yrs Alden Valley Ridge Everly Carlos, 5 yrs Rebecca Magsino, 5 yrs Alden Village Isabella Tanzillo, 10 yrs Jose Guzman, 5 yrs Magaly Michel, 5 yrs Alden of Waterford Ramon Gonzalez, 5 yrs Mario Vallejo, 5 yrs Alden Courts of Waterford Lorraine Danielson, 5 yrs Alden Wentworth Shirley Vincent, 30 yrs Rosetta Thomas, 25 yrs Alice Jones, 15 yrs Melvin Walls, 15 yrs Olayemi Kayode, 5 yrs Alden Bennett Construction Raymond Ernat, 15 yrs Jennifer Spino, 5 yrs Alden Management Services Paul Ricana, 10 yrs

Alden leaders apply theory to real life: Leadership development, Part 2

®

More than 200 managers and supervisors have completed a 40-hour leader development course. The course is based on the teachings of total quality management (TQM) pioneer Dr. W. Edwards Deming, who advocated a consumer-focused approach to management. Solutions to workplace issues begin with looking at systems and processes. Team work, statistical thinking and quality improvement are hallmarks of Deming's philosophy.

Always The First Choice

Advanced Care Rehabilitation Skilled Nursing Alzheimer's Services Hospice Care Cardiac Rehabilitation Wound Management Respiratory Services Ventilator Care Respite/Vacation Care Senior Living

Located throughout Chicago and suburbs, Rockford and southern Wisconsin: 21 rehabilitation & health care centers 2 Alzheimer's residential centers 2 assisted living communities 5 special needs facilities 6 senior living communities

fter attending her first leader development session, Alden Terrace of McHenry's Assistant Administrator Stephanie Foxx put what she learned to the test. In response to a patient's suggestion, Foxx challenged the unit's nursing assistants to resolve the issue. "In the past, I was trying to do too much by myself," says Foxx. "Now, I empower the staff to come up with a good, workable solution." The leadership course's ultimate goal is to give all employees "tools and methods to accomplish the company's vision as reflected in its core Circle of Values," says course presenter Dr. R. Curtis Wegner. A basic maxim is to go beyond what is merely expected. "We need to delight our customers by constantly exploring how we can do things even better," Wegner adds.

issues is prompting many Alden managers to take a new look at exactly how they do things. "Deming advocates an interdisciplinary approach to problem solving," says Steve Kroll, Alden's chief financial officer who is currently overseeing the cross-departmental implementation of new policies and procedures to streamline the admissions process. Upon completing the course, Regional Director Marie Rosete (formerly administrator at Alden Long Grove) developed flow charts at the facility for processes ranging from delivering mail to conducting family tours. "Each time we develop a new process, we flowchart it," she says. "People have the tools to do a better job when a good system is in place."

Some course graduates Admission Director Roselle Pasia places a call this `delighters'. "Printing welcome rose on a new patient's bed holiday menus on special paper Teaching proper or placing a welcome rose on the bed of a new systems development to employees is a major admission are examples of `delighters'," Wegner benefit of the course, contends Robert J. Molitor, says. "The trick is to go above and beyond the Alden Management Services Inc.'s chief operating things we would normally do or what is normally officer. But the learning process is ongoing, he expected." adds. "The next step is to fine-tune the `reconnects,' The idea that improved systems enable employees to pool their talents to solve workplace which is when our graduates describe how they've applied what they learned."

A `delighter': Alden North Shore

www.thealdennetwork.com

The Alden Mission:

To be the best residential and long-term care provider for our customers

Circle of Values

Compassion Integrity Respect Continual improvement Learning Enthusiasm

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