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New Manager Focuses on Service Excellence

Hilton Grand Vacations has selected Robert Gunthner as General Manager, Hawaii Resorts ­ Waikoloa. In this capacity, Rob will be responsible for the overall management and resort operations of Hilton Grand Vacations Club at Waikoloa Beach Resort, The Bay Club at Waikoloa Beach Resort, and the soon-to-open Kings' Land resort. "As the operations leader for these distinctive Big Island properties, I intend to uphold the standards of excellence you've come to expect, while working closely with the Boards of Directors to make future resort improvements that continuously enhance your vacation experience," Gunthner says. "All things considered, 2008 promises to be a fantastic year at The Bay Club ­ and I'm thrilled to be a new member of the on-site team." Rob brings more than 25 years of hospitality operations experience to his role, most recently serving as General Manager of the Hilton Kauai Beach Resort on the Island of Kauai, Hawaii. Rob spent 12 years of his career with Hyatt Hotels and was part of the team that opened the Hyatt Regency Waikoloa on the Big Island, which is now the Hilton Waikoloa Village. After joining Hilton when the company took over management of the resort in 1993, Rob served as Resident Manager from 1997 to 2000. He then relocated to Puerto Rico to serve as General Manager of the El Conquistador Resort before returning to Kauai in 2003. Please join your Board of Directors in welcoming Rob to our Bay Club family.

Aloha Bay Club Owners! We're excited to be back in print with a newsletter serving the interests of all Owners at The Bay Club at Waikoloa Beach Resort. As you'll see, a number of improvement projects are under way, and the leadership of your association has never been more focused on enhancing your resort experience. Look for more news and information in future editions of The Bay Club News.

Your Resort Has Never Looked Better

By Elton Akana, Property Services

A number of property enhancements are taking place at The Bay Club, all of them intended to improve not only the look of your resort but its functionality as well. We recently began creating a fresh new look to the building courtyards. This resurfacing project started with buildings 9 and 10 and will include all buildings in the weeks ahead. Each courtyard is being thoughtfully refreshed with its own distinctive design, created by none other than our own expert landscaping team. They take great pride and pleasure in their work ­ and it certainly shows. Another beautification project is the addition of drought-tolerant landscaping in the building planters and in various other locations across the property. These new plants look great and will enable us to reduce water usage. Other important projects include: · Installation of new front-door locks in all units. · Replacing light bulbs in all units and other areas of the resort with compact fluorescent lighting to increase our energy efficiency. New curb-side fixtures are also being installed, and we are considering several different options for improving the walkway lights everywhere on the property. · Upgrading property signs to help you find Bay Club points of interest. · Replacing the aging air-conditioner condensers located on the building rooftops with new units that will work more effectively and save energy. The staff at The Bay Club believes these enhancements will go a long way toward improving your vacation experience, and we think you'll agree during your next visit.

Meet and Mingle with Team Leaders

Please join us for the Owners Coffee and Donuts Social (formerly the Manager's Coffee) on Wednesdays at 9 a.m. at the Ohana Pavillion. This event provides a great opportunity to meet with the department managers and their assistants from across the resort. It's a friendly, relaxed atmosphere that's conducive to informative and fun one-on-one discussions related to your resort and the Big Island of Hawaii. We look forward to your participation and input during these wonderful gatherings.

Message from Your Board of Directors

Aloha, meaning both hello and goodbye, is the appropriate way to start this message. A Bay Club sunset is always a favorite for me. Whether on the lanai, or the Beach Course's 12th green, or at the Buddha statue at the Hilton, or the beach at "A" Bay, I pause and am thankful for a glorious Hawaiian day. Then, over dinner, we plan our tomorrow. In December, the sun set on an era at The Bay Club. Hilton Grand Vacations parted company with manager, Scott Fuchigami. Today, we welcome a new resort manager, Robert Gunthner. I had the pleasure of not only working with Scott but knowing him as a friend. He served The Bay Club exceptionally well. As one Owner put it, "Scott is part of our vacation experience," and I would agree. He joined the Nikken team in about 2000 and was transitioned to Hilton Grand Vacations when it assumed management at The Bay Club. He sincerely held the best interest of Bay Club Owners at heart. I very much enjoyed the time spent with him. Scott, thank you for working on our behalf. We wish you every success in your future endeavors. We are going to miss you. During this transition, your Board of Directors has been closely monitoring the performance of Hilton Grand Vacations and its staff. We are pleased to report that Bay Club operations have continued smoothly. To acknowledge the effort of the talented staff for continued hard work and attention to detail, we extend our sincere "Thank you!" Robert, welcome! As we move ahead, the Board of Directors looks forward to meeting you and working with the Hilton Grand Vacations team under your management to uphold the standard of excellence we enjoy at The Bay Club. Aloha. I now have a much better understanding of the meaning. On your behalf, Russell Malkoske President, Bay Club Vacation Owners Association

2009 Reservation Requests

Since the new year began, we've been happily confirming 2009 reservation requests and space-bank deposits from Owners. Reservation forms were mailed to all Owners in December 2007. At this time, only timeshare Owners requesting their Home Week at their Home Resort are able to confirm their vacation plans within the two-year booking window, excluding weeks 51 and 52, which are deeded as fixed-week ownership. When you're ready to confirm usage of your 2009 timeshare weeks, please: · Submit your reservation and space-bank requests in writing using the form mailed to you in December. This applies to all Bay Club Owners who wish to confirm their exact deeded ownership category. Reservation forms can be returned via fax, regular mail or email with a scanned signature of the Owner. · Submit advance prepayment of your 2009 maintenance fee. Since the resort's 2009 operating budget will not be approved until November 2008, please use the 2008 maintenance fee as the amount to submit. Your actual 2009 maintenance fee statement will reflect the payment and you will either be billed the difference or receive a credit to your account. · Be aware that all requests are reserved on a first-come, first-served basis. Please note that high season includes the winter and spring months (December through early April) and summer months (July through late August). As a friendly reminder, The Bay Club doesn't carry your unused timeshare weeks into the next usage year. That is handled by exchange companies such as Hilton Grand Vacations Club or RCI. All timeshare weeks must be used or scheduled to begin no later than December 31 of the allotted year (for example, a 2008 timeshare week must be used by December 31, 2008). If you have any questions or need further assistance with your reservations, please feel free to contact Owner Services at (877) 229-2582 and select Option 1. You may also contact us via email at [email protected] or [email protected] If you are calling from Japan, please contact Owner Services at (808) 886-4508 or via email at [email protected] We look forward to welcoming you back to your Big Island home! Mahalo Nui Loa!

Bay Club Resale Hawaii

Located on property near the Bay Club's main pool and restaurant. Contact us today for all your timeshare resale needs. Phone (toll free): 877-712-1044 Email: [email protected]

Fitness Center Update

We hoped to begin work on the expanded fitness center in January but, because of unforeseen delays, it looks like the work will start in April. We will continue to keep you updated on the progress of this much-anticipated project.

"Hui Ohana" - Family Club

Your Recreation Department is excited about establishing a Hui Ohana, or family club, to bring Owners together to exchange ideas, plan activities and form stronger bonds as friends and families. The club is in the formative stage now and is envisioned to include Owners from both The Bay Club and Hilton Grand Vacations Club at Waikoloa Beach Resort. The idea is to create a casual and informative network of Owners who will help guide the Recreation Department's activities, all in an effort to ensure we're delivering just the kind of activities you want. Currently we're discussing these concepts during the Owners Coffee and Donuts Social on Wednesdays at 9 a.m. Please join us during your next visit to Waikoloa. The name "Hui Ohana" seems perfect to us, but it's definitely open for discussion. If you have any ideas for the club, including a different name, please call Recreation Manager Michaela Larson at (808) 886-4522 or via email at [email protected] Please be sure to leave your name and contact information. We'd like to have all potential club names by April 1, 2008. Thank you.

Recreation Update "Imua Kakou" (Moving Forward Together)

By Michaela Larson, Recreation Manager

Moving forward together in harmony, we are ohana (family). This is the Recreation Department's motto for 2008, and what an appropriate one it is. The spirit of this motto applies to so many areas of our lives, both personally and professionally. Another important philosophy we've adopted in Recreation is the commitment to enjoyment and fun. With that in mind, it's my pleasure to update you on highlights from the past year while giving you a sense of where we're going in 2008. In short, 2007 was a blast. Everyone in Recreation had a great time, and we hope you did, too. One of our biggest hits over the past year was "An Evening with Pomai Brown" on Tuesdays. Look for this popular event to continue through 2008. Owners and guests alike continue to offer fabulous ideas for events and craft classes. Among the new introductions in 2007 were yoga, pilates and "specialty everlasting yarn lei's," to name just a few new programs on the schedule. We encourage all of you to continue sharing your ideas, and we'll do our best to create enjoyable programs based on your concepts. We would like to recommend that you take a close look at our monthly calendar when you arrive on property. You'll find additional calendars at the concierge desk and The Bay Club Activities Booth. If you'd like to receive a monthly calendar of events before your arrival, please e-mail us at [email protected]

Taking Pride in Our Surroundings

As you stroll through the landscaped gardens at The Bay Club, you see the various plants and lava rock formations that define us as the Big Island of Hawaii, one of the most breathtakingly beautiful places on earth. Thanks to our expert landscaping crew, Owners enjoy an abundance of the island's natural flora. The crew's hard work and attention to detail is obvious. If you want to see something really awesome on your next visit, take a walk over to buildings 9 and 10. In the courtyards you'll see a work of art, made for all to enjoy. This is pride, Ho'oke'ike'i. Photo: Landscaping team members James Macaspac, Keli Lloyd and Derek Caseres take great pride in their work. Recognize their latest landscaping design?

Aloha and mahalo for all your support!

Newsletter photos courtesy of Mario Gonzalez D. (

69-450 Waikoloa Beach Drive, Waikoloa, HI 96738

After 50 Years, a Magical Reconnection

Owners of The Bay Club regularly take home stories of new Do you have your own Bay Club stories of surprise, delight and friendships, new adventures and unforgettable experiences. These amazement? Please relay them to Michaela Larson via email at special moments are shared and re-shared with family and friends, [email protected] or by phone at (808) 886-4522. She will consider creating magical remembrances that last a lifetime. them for future editions of The Bay Club News. Here's a recent Bay Club story of reconnection, one of those "it's a small world" tales, that is as amazing as it is delightful. It was another warm and beautiful day at The Bay Club, and a group of Owners were enjoying one of our special events, "An Evening With Pomai Brown." A casual conversation about the weather back home (Ohio and Indiana in the case of these Owners) quickly led to a surprising discovery of common ground among three different families. Violet Lepa and Kay Kovacs began talking about their background and soon discovered that they both attended the same high school, Notre Dame Academy. Meanwhile, Kay's husband Steve discovered that he and another gentlemen he was talking to, Joseph "Joe" Prizzi, both attended Case Institute of Technology and actually graduated in the same year, 1957. How amazingly coincidental is that? But wait, there's another twist to this tale. Violet Steve and Kay Kovacs, multiple-week owners of The Bay Club since 1997 (couple to Lepa and Joe Prizzi's wife, Pat, are sisters! What a the left); Joseph and Priscilla "Pat" Prizzi, multiple-week owners of The Bay Club since pleasant story of how three wonderful families 2002 (couple in middle); Edward and Violet "Vi" Lepa, multiple-week owners of The connected, or "reconnected," at The Bay Club. Bay Club since 2004 (couple to the right).


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