Read CPHQ-Abu%20Dhabi%20October%202011.pdf text version


ALRaha Beach Hotel Abu Dhabi

15 CME hours Accredited Program by DHA (#475/11)

13th Certified Professional in Health Care Quality Training (CPHQ)

ALRaha Beach Hotel Abu Dhabi, UAE

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Come together and Join us!

21 , 22 , 28 , 29 October 2011 08:30 - 14: 30 Hrs

Who should attend?

» CEOs » Quality directors » Medical and nursing directors » Quality managers » Quality officers and coordinators » Accreditation officers » Health care administrators and managers » Health care professionals interested in managerial or quality jobs.

What is CPHQ?

The granting of CPHQ status recognizes professional and academic achievement by individuals in the field of health care quality management. The comprehensive body of knowledge includes quality management, quality improvement,case/utilization management, & risk management at all employment levels and in all health care settings. CPHQ is the highly recognized credential in health care quality internationally.

What does the CPHQ course cover?

» principles of quality in health care » Leadership in health care » Quallity improvement in health care » Performance management and improvement in health care. » Training. communication and human resource principles in health care » Accrediation in health care organization.

The following will be covered

» Health care quality hand book (Janet Brown 2011) » All the required material for the CPHQ exams. » Extra expected question & exercises » Exercises on real questions of previous CPHQ exams. » Hints about how to study and pass the exam

"Join us & get your certi cat e before th

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Dr. Zakaria Zaki Al Attal is a pioneer Certified Professional in Healthcare Quality (CPHQ)" in the region. Zakaria is an expert trainer for the "CPHQ" since 2005 He conducted more than eleven "CPHQ" preparatory courses to hundreds of health care professionals. Zakaria works as an Independent Consultant with the Joint Commission International (JCI). Zakaria is expert in implementing and introducing quality concepts in health care organizations. He is the director of quality and performance management of the Dubai Health Authority


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(DHA-HSS). He oversees the quality, Risk Management, Performance Management and Accreditation Programs in the four governmental hospitals and specialized centers of the DHA. Zakaria got his PhD award from the University of Salford - Manchester- UK on the factors affecting the implementation of the JCI standards in UAE hospitals. He has a wide experience for 15 years in management and training health care providers in different working areas. and a lecturer in the Dubai Medical College on quality and patient safety subjects. and speaker in local & international conferences about Quality Management, Patient Safety, Health Management and accreditation.

· The concept of quality and total quality management · Quality · Customer · Total Quality Management · Stakeholders · Leadership · Strategic planning · Vision and mission development · Strategic goals, objectives and activities · The role of leaders in quality management · Health care delivery setting and continuity of care. · Clinical variation in health care


Day 1

· System thinking principles in health care organization · Juran Model of quality management · Quality improvement plan · Quality improvement approaches · Lean thinking · Utilization management · Disease management · Clinical practice guidelines · Clinical pathways · Policies and procedures · Quality and performance review · Risk management · Sentinel event and RCA · FMEA · Patient safety culture · International patient safety goals


Day 2

· Financial management · Performance management and improvement · Performance measures · Benchmarking · Credentialing and privileging of medical staff · Competency of health care providers · Information and Data management · Data validation · Health information systems · Evaluation of health care software programs


Day 3

and sampling · Statistical analysis · Measures of central tendency · Measures of variability · Interpretation and presentation of data · Quality improvement tools · Education and Training · Communication Team development and management · Change management · Accreditation process

· Population


Day 4

ote: All the subjects will be covered as per the Health Care Quality Certification Commission (HQCC) latest content outline (2011). To talk to the trainer after 5 pm Call Dr. Zakaria on +971 55 8818777


How to register? Fees:

Please download & complete registration form in and send it to: [email protected]


You can pay through:





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