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June 5, 2009

Mr. Steve Titus Titus Consulting Group 902 S. Randall Road Suite "C" St. Charles, IL. 60174 Dear Steve: I would like to thank you for your efforts on our behalf at Berland's House of Tools. We found your firm's analysis of our stores to be exactly on target and helped us look in the mirror to address areas we had chosen not to tackle in the past. Your thorough attention to merchandise strategies, adjacencies, floor layout, store design and product line structure, while keeping a low to no cost approach was refreshing and has real practical application for Berland's. I want to also thank you for your brainstorming session on pricing. The challenges of Everyday Low Pricing, High-Low or Med-Low each present its own set of challenges and we appreciate your insight and suggestions on how to approach this going forward. Your ideas on staffing and compensation and tying this into store design to save payroll and improve productivity was a most helpful nugget of savings for us to use here in Berland. Again, thank you for your professional, down to earth and practical approach to helping Berland's House of Tools to start our own turnaround in this difficult economic climate. Please feel free to use me as a reference or recommendation in the future. William L. Baumann CEO Berland's House of Tools 630-470-7223


Steve Titus

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Steve Titus