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TITUS TRASH SERVICE, INC. 22210 Dickerson Road Dickerson, Maryland 20842 Telephone: 301-428-8990 ---CUSTOMER INFORMATION SHEET--1) COLLECTION SCHEDULE

Office Hours: 9:00 am till 5:00 pm Monday-Friday

Normal collections are made once or twice weekly. Exceptions to this are legal holidays which are Memorial Day, Labor Day, New Year's Day, Independence Day, Thanksgiving Day, Christmas Day and on days when severe weather conditions prohibit collections. There shall be NO MAKE-UP in these instances. (Pick up will be made on the next regularly scheduled day.) PLEASE HAVE TRASH OUT BY 7:00 AM ON YOUR PICK-UP DAY.

2)

COLLECTABLE REFUSE

All refuse generated from normal household operations such as: animal, fruit, or vegetable food waste which has been drained and wrapped to prevent leaking, paper, cardboard, plastic, glass, metal containers less than 5 gallon capacity THAT CANNOT BE RECYLCLED. Also rags, COLD ASHES and similar materials. Grass, leaves and brush are collected by the County with your Blue Box.

3)

SPECIAL COLLECTIONS

The following items are not acceptable for removal at regular collections: major appliances such as refrigerators, stoves, water heaters, dryers, washing machines, rugs, furniture, large toys, building fixtures such as bath tubs, sinks, toilets, shower stalls, etc.: SPECIAL COLLECTIONS MUST BE ARRANGED IN ADVANCE. THERE WILL BE AN ADDITIONAL CHARGE FOR THIS SERVICE.

4)

REFUSE CONTAINERS

Refuse must be placed in metal or plastic containers that are watertight and vermin proof. The containers must be equipped with a tight fitting cover and have handles. BECAUSE PLASTIC CONTAINERS BREAK EASILY IN COLD WEATHER, WE CANNOT BE RESPONSIBLE FOR DAMAGES TO THESE TYPES OF CONTAINERS. WE ARE NOT RESPONSIBLE FOR ANY ARTICLES LEFT ON OR NEAR TRASH CANS. ALSO WE ARE NOT LIABLE FOR ANY DAMAGES TO PAVEMENT OR ASPHALT OF DRIVEWAY DUE TO TRUCK USAGE.

5)

NON-COLLECTABLE REFUSE

At no time will we collect the following : DIRT, ROCKS, SOD, water logged refuse, large tree stumps, partially burned fireplace logs, HOT ASHES, poison, acids, caustics, gasoline, oil, and other inflammables, explosives, ammunitions, televisions, dead animals, human and animal feces, paint or any acceptable refuse that is not placed in an approved container, tied or bundled.

6)

POINT OF COLLECTION

Collections will be made from the curb or from a point that is easily accessible from the main road. No collections will be made from enclosures such as garages, porches, or when animals prevent the collectors from reaching the refuse. After more than 3 inches of snowfall, refuse must be placed in an area that has been cleared of snow or to the side of the road.

7)

Bills are due by the 10th of the first month in the quarter. Payment must be made in advance. A $3.00 late charge will be added each month on any unpaid balances. Also we do not accept deductions from bills unless they have been previously arranged by the collector and the customer. Un-provided service is defined as refuse collection service which is not provided to the customer due to failure of the collector and which has been reported to the collector at the time of such failures. Severely inclement weather, holidays, collections within 24 hours of scheduled collections, inaccessibility to container, unreported missed collection, and failure of customer to pay their bills when due are not collector failures and credit/refunds will not be authorized in these instances. IT IS THE CUSTOMERS RESPONSIBILITY TO NOTIFY TITUS TRASH SERVICE, INC. IN WRITING 30 DAYS PRIOR TO DISCONTINUING SERVICE. (NON-PAYMENT OF BILLS, CUSTOMER NOT PUTTING OUT GARBAGE, OR CUSTOMER INFORMING THEIR DRIVER DOES NOT CONSTITUTE DISCONTINUANCE OF SERVICE.)

BILLING

8)

Information

TITUS TRASH SERVICE, INC

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