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Revised July, 2009 The Missing Manual

Toastmasters 90210

This Manual

Each club does things slightly differently due to size, location or number of members. In this manual, you can find EXTRA TIPS that apply to Toastmasters 90210. We hope you find it helpful and bring it to the meetings when you are very new. It should help you a great deal.

Meeting Theme:

· Our meetings have themes. The theme is sent with the agenda. · We try to tie the thought, word and joke in with the theme of the meeting.

CC Manual ­ Competent Communicator

This is "the workbook" ­ the first 10 speech projects are in this manual. It will help you develop your speaking skills one step at a time. When you finish all of the projects, you are eligible for the Competent Communicator (CC) designation.

Taping Speeches:

As a special benefit to 90210 Members ­ all speeches are taped on DVD and provided to the speakers after the meeting or once they are formatted. This is FREE. For this benefit to continue, each member should learn to use the camera.

CL Manual ­ Competent Leader

The Competent Leadership manual features 10 projects, which you complete while serving in various meeting roles and participating in other club activities such as thought for the day, aah counter, etc. A fellow toastmaster will give you feedback on each project, helping you to improve.

This symbol is noted on all roles that can be used for the CL Manual.

Confirmations

Our agenda is sent to the membership each Wednesday. If you have a role, you hit REPLY ALL to confirm. This goes to the Vice-President of Education and the Toastmaster. Evaluators, confirm to General Evaluator, their address is provided in the agenda. The General Evaluator is responsible for evaluator confirmations and substitutions. If you cannot make a role ­ it is YOUR RESPONSIBILITY to replace yourself. After the agenda has been distributed, the Toastmaster handles all changes and updates the agenda for the meeting.

Inside this Manual:

Joke Thought Word Day Aah Counter Mr Bell Timer Ballot Counter Ice Breaker Evaluator 2 2 3 4 4 5 6 7 8 9 10 11

Introductions

At Toastmasters 90210 the only formal introductions required are: · · · Speakers provide an introduction to the Toastmaster The Toastmaster provides an introduction to the President All other introductions are informal

General Evaluator

Table Topics Toastmaster

Toastmaster cont. 12

Sample Agenda 13

Toastmasters 90210

Joke of the Day

The Joke Master is called on at the beginning of the meeting. It should be appropriate to a professional group. Please keep it short ­ no longer than one minute. Try not to read your joke ­ it will not be as funny. We tie our joke into the theme of the meeting. "Only in America......do we buy hot dogs in packages of ten and buns in packages of eight." "Only in America......do drugstores make the sick walk all the way to the back of the store to get their prescriptions while healthy people can buy cigarettes at the front." "Tragedy is when I cut my finger. Comedy is when you walk into an open sewer and die." -- Mel Brooks "Among those whom I like or admire, I can find no common denominator, but among those whom I love, all of them make me laugh." W. H. Auden

Thought of the Day

The THOUGHT for the DAY is delivered at the conclusion of the meeting. It is usually inspirational in nature, a quote, an original thought, or a passage from literature. It should be NO LONGER THAN ONE MINUTE. We try to keep our meeting on time and must finish at 8:30 promptly, therefore, check the TIME and please be brief. We tie our thought into the theme of the meeting. "Everyone thinks of changing the world, but no one thinks of changing himself." -- Leo Tolstoy "Given a choice between two theories, take the one which is funnier." "Who is the happiest of men? He who values the merits of others, and in their pleasure takes joy, even as though t'were his own." - Johann von Goethe

Manual prepared by: Janine Burke [email protected]

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Toastmasters 90210

Word of the Day

Why

We want to build our vocabularies; therefore, we provide a word at each meeting to be used during the course of the meeting.

Before the Meeting

Choose a word that can be easily used by all during the meeting. It should tie into the theme for the meeting. We have many members for whom English is their second language, so please consider that fact when choosing a word. Print the word in large black letters on 3 pieces of 81/2 " x 11" sheets of paper.

Upon Arrival at Meeting

Post your word at the lectern, back of the room and on the first desk facing the lectern so members will be able to see it when speaking.

During the Meeting

When asked by the Toastmaster, briefly explain your responsibilities. Announce the word you have chosen along with its definition and use in a sentence. Example: "Mr/Madam Toastmaster, fellow members, most welcome guests, I have chosen a word to be used as often as possible tonight during the meeting. The word is ...........the definition is......and it can be used in a sentence as follows .................Toward the end of the meeting I will deliver a report of who used the word and how many times." · · Keep track of who uses the word. When asked by the General Evaluator, give a report of who used the word and how many times it was used.

change-a-ble adj 1. capable of or liable to change 2. variable in color to according viewpoint or lighting "His theories were changeable depending on his audience."

After the Meeting

Remove the word you posted before the meeting began.

Toastmasters refer to it as a LECTERN ­ not a podium.

out-stand-ing adj 1. excellent, and superior to others in the same group or category 2. not yet paid, resolved, or dealt with 3. jutting outward or upward 4. publicly issued and sold as securities "His body language was outstanding."

Manual prepared by: Janine Burke [email protected]

3

Toastmasters 90210

Have another member evaluate your role for your CL manual.

Ah Counter

Why

One purpose of Toastmasters is to help members improve their grammar and their use of words. The Ah Counter/Grammarian comments on the use of the English language. By doing so we notice how often and how easy it is to make those mistakes ourselves.

Soooo is a filler word ­ be careful not to replace ah with soooo or long aaaaands.

During the Meeting

The Sergeant-at-Arms has an ah counter sheet which will help you greatly. When asked by the Toastmaster, explain your role.

"Without any further ado," is considered a filler phrase.

"Mary needs no introduction," Then don't introduce her ­ this phrase is redundant.

Example: "Mr/Madam Toastmaster, fellow members, most welcome guests, as Ah Counter/Grammarian I will keep track of the use of vocalized pauses or filler words, such as `ah', `err', `um', `you know', `so', etc. I will also be watching for clichés, errors in grammar, pronunciation of words, word usage and sentence structure. We charge 5 cents per infraction ­ to a maximum of 50 cents. I will also note GREAT WORDS and EXPRESSIONS that are used. I will give my report at the end of the meeting."

Your Report

Keep a tally of all infractions during the meeting. Begin the moment the meeting is called to order. Make note of all infractions by the President and all speakers. Do not wait until the meeting begins. Record your observations of the sheet provided ­ also keep note of excellent word usage. The General Evaluator will call for your report nearing the end of the meeting. Collect the fines, which are deposited, into our piggy bank for PARTY FUNDS.

Mr. Bell

Why

A high tech addition to our Toastmasters family is Mr. Bell. He dings whenever we use "um/ah/you know." It is to remind us when we commit common and sometimes unconscious mistakes. It will never be used if you choose to enact the "Robert Crick Clause." Please tell whoever has taken charge of Mr. Bell for the evening if you prefer not to be "dinged." Note: We do not ring Mr. Bell while speeches are being taped.

Manual prepared by: Janine Burke [email protected]

4

Toastmasters 90210

Timer Role

Why

One purpose of Toastmasters is to teach us to express our thoughts within a specific time frame. Each segment of our meeting is timed ­ as is the meeting as a whole. We begin promptly at 7:00 p.m. and finish at 8:30 p.m. sharp. Our agenda is carefully timed from beginning to end. "There is never enough time, unless you're serving it." -Malcolm Forbes

Upon Arrival at Meeting

Check with the Toastmaster to see the specific timing rules for each speaker. It should also be written on the agenda. The Sergeant-at-Arms will give you the stopwatch and the timing cards. Check if you can operate the stopwatch. Timing rules are clearly written on the back of the green card. Sit directly in the middle BACK of the room.

During the Meeting

Have another member evaluate your role for your CL manual.

The Toastmaster will call upon you to explain your role. Example: "Mr/Madam Toastmaster, fellow members, most welcome guests, as Timer for the meeting, I will time Table Topics answers, the Prepared Speeches and Evaluation portions of the program. I will explain before each section the exact timing rules." Before each segment of the meeting, you will be asked to stand and explain the timing rules and the meaning of each card. When asked by the Toastmaster, answer if participants qualified. You do not need to mention the exact times, unless the speaker has asked you for those details.

Note: Hold each card up so it is clearly seen by the speaker. Continue to hold the card up until the speaker concludes.

SPEECH Table Topics

TIMING 1 ­ 2 minutes

GREEN 1 minute

YELLOW 1 ½ minutes

RED 2 minutes (Speaker must now conclude within 30 seconds to qualify)

Prepared Speeches

Varies See agenda Generally 5 - 7 minutes ICEBREAKERS 4 6 minutes 2 ­ 3 minutes

2 minutes BEFORE end of allotted time for the speech

1 minutes BEFORE end of allotted time for the speech

At end of allotted time (Speaker must now conclude within 30 seconds to qualify)

Evaluations

2 minutes

2 ½ minutes

3 minutes with 30 seconds to conclude. RED 1 minute & 15 seconds (with 15 seconds to conclude)

SHORTER TABLE TOPICS ­ to allow for more speakers TIMING GREEN YELLOW 1 minute 15 45 seconds 1 minute seconds

Manual prepared by: Janine Burke [email protected]

5

Toastmasters 90210

Ballot Counter

Why

"At Toastmasters we are only competing against ourselves." Voting is done toward the end of the 3 segments of the meeting. The Ballot Counter collects ballots after each section is concluded. After the speaking roles are completed, the Ballot Counter also collects the Speaker Notes.

Upon Arrival at Meeting

Collect folders to gather ballots and ribbons for the awards from the Sergeant-at-Arms. Make sure each desk has a ballot.

Collect ballots and notes after the timer has announced each speaker has qualified.

During the Meeting

The Toastmaster will call upon you to explain your function. Example: "Mr/Madam Toastmaster, fellow members, most welcome guests, as Ballot Counter for the meeting, I will collect the ballots after each portion of the meeting. Guests are welcome to vote in all categories. I DO NOT VOTE unless there is a TIE. I will count the ballots, which will determine who has been voted best for the evening in each category and deliver the results to the Toastmaster at the end of the meeting." After each portion of the program ­ once it has been announced if all speakers qualified, collect the ballots and speaker notes (if applicable). Count the ballots and write a list of the winners for the Toastmaster in the following order. 1. BEST Table Topics 2. BEST Evaluator 3. BEST Speaker When called upon by the Toastmaster, deliver the ribbons and the names of the winners. Do not comment if it was CLOSE. Distribute speaker notes once they are compiled.

After the Meeting

Collect unused ballots and return with folders to The Sergeant-at-Arms. Make sure each speaker has his or her speaker notes.

Manual prepared by: Janine Burke [email protected]

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Toastmasters 90210

Icebreaker Speech

Why

The objectives of the icebreaker speech are as follows: 1. To begin speaking before an audience 2. To help you understand what areas require particular attention in your speaking development (This should be addressed during the evaluation of the speech) 3. To introduce you to your fellow club members

Before the Meeting

Read your competent communicator manual and see what is expected of your first speech and what the evaluator will be looking for.

Introduction

Send a brief (2-4 sentences) introduction to the Toastmaster. It is great if your intro can tie into your speech. Example, "Mary is giving her icebreaker speech this evening. She wants to tell us how the lessons she learned while growing up on a farm have helped her lead a happy, well balanced life in a crazy city like Los Angeles." Please welcome Mary Smith, as she delivers her icebreaker speech, "What I learned down on the farm."

We SHOULD speak at about 120 ­ 130 words per minute. Write your speech in WORD and you can do a word count ­ tools ­ word count in pull down menu. It will help you get an idea of how long to make your speeches.

Your Evaluator

Let the evaluator know what you would like them to pay special attention to ­ you might be conscious of seeming nervous, worried about eye contact or one of many things ­ your evaluator will make special note of these things for you.

You may use notes, or anything else that helps you with your first speech. You have many speeches ahead so please HAVE FUN.

Upon Arrival at Meeting ­ please arrive 15 mins early.

Check in with the Toastmaster so that he/she knows you have arrived. Provide the Toastmaster with a hard copy of your introduction. Find your evaluator and give them your manual for the written evaluation.

Once Introduced by the Toastmaster

Approach the lectern, shake the Toastmaster's hand, turn to the audience and say, "Madam/Mr. Toastmaster, fellow Toastmasters, and most welcomed guests" (if there are guests in the room) - and then proceed with your speech. When you have completed your speech it is time to turn control of the meeting back to the Toastmaster for the evening. Complete your speech, pause ... and say "Madam/Mr. Toastmaster." Wait at the lectern for the Toastmaster to return, shake her/his hand, and return to your seat.

Do not say THANK YOU at the end of your speech. Toastmasters consider that the audience should thank you for all your hard work.

Finally

After the evaluator returns you manual, give it to the Vice President of Education so the speech can be signed and noted ­ this ensures your speech will be counted toward your Competent Communicator designation.

Manual prepared by: Janine Burke [email protected]

7

Toastmasters 90210 This symbol is noted on all roles that can be used for

Why

Oral Evaluation is where a speaker receives instant feedback for their prepared speech. It lets the speaker know where they are doing well and which areas need improvement. It is also wonderful practice to improve the evaluators listening and speaking skills. It must be noted that the evaluation should be mainly positive and is only the opinion of the evaluator. Members must have completed at least 3 manual speeches to be an evaluator.

The Evaluator

Before the Meeting

After confirming your role to the General Evaluator, make certain to contact the speaker to ensure you are clear on the speech objectives and any special areas the speaker may ask you to focus on.

Upon Arrival at the Meeting

Have another member evaluate your role for your CL manual.

Speak to the member you are evaluating, make sure you are clear on the objectives of their speech and what they would like you to look for in particular. Take her/his manual to note your evaluation.

During the Meeting ­ please arrive 15 mins early.

The manual provided by the speaker will outline the main points to look for, keep notes on the speaker's good points, a few areas for improvements and anything special you may have observed i.e. laughter from audience etc. Always conclude your evaluation with positive points regarding the speech. A member should only be evaluated on the speech objectives and the goals for that speech. For example, it is inappropriate to mention body language for a second speech ­ body language is not covered until much later in the manual. When called to the lectern by the General Evaluator: Example: "Madam/Mr. General Evaluator, fellow Toastmasters, welcome guests and most importantly ­ (speaker's name). Mary presented a project from the Competent Communicator Manual this evening ­ her goal was to Get to the Point. Do not finish with "I look forward to your next speech," ­ it sounds insincere. We suggest closing with something along the lines of: "We thank you for all of your hard work, or we learned a lot today about your subject of ---" Upon completion, return the lectern to the General Evaluator.

After the Meeting

Return the manual to your speaker, explain any comments that the speaker might be unclear about. Remind the speaker to have his/her speech signed by the Vice-President of Education.

Manual prepared by: Janine Burke [email protected]

8

Toastmasters 90210

The General Evaluator

Why

The General Evaluator evaluates everything that takes place during the entire meeting ­ from how the greeter did their job to whether the meeting finished on time. The General Evaluator facilitates the third portion of the meeting ­ introducing the evaluators, asking for the results from the word master and the ah counter and finally gives a report of the meeting as a whole.

Members must have completed at least 3 manual speeches.

Before the Meeting

The General Evaluator makes sure all the evaluator roles are filled and confirmed. He/she makes sure each evaluator knows whom they will be evaluating ­ and how to contact the speaker.

Upon Arrival at the Meeting ­ please arrive 15 mins early.

Makes sure all evaluators are present ­ if not, finds replacements. Ensure each speaker is introduced to their evaluator and has given their manual to their evaluator. The Sergeant-atArms will provide you with a sheet with a guideline of things to look for. Note: The General Evaluator does not evaluate the speakers ­ this will have been done by the evaluators.

During the Meeting

When called on by the Toastmaster at the beginning of the meeting ­ explain your role for the meeting. Example: "Madam/Mr. Toastmaster, fellow Toastmasters, and most welcome guests, I will be evaluating the meeting as a whole, as well as conducting the evaluation portion of the meeting." During the meeting take notes on all aspects of the meeting ­ · · · · Did the meeting begin on time? Was proper etiquette used at the lectern? Comment on last minute replacements. Did the Toastmaster lead with great energy?

Have another member evaluate your role for your CL manual.

When called to the lectern by the Toastmaster: Example: "Madam/Mr. Toastmaster, fellow Toastmasters, and most welcome guests, oral evaluations are designed to help speakers recognize their strengths and learn what steps they can take to improve their speaking skills. Evaluation comments are from the point of view of the assigned Evaluator only, and do not speak for the club as a whole." Ask the timer for the evaluation guidelines Call the first evaluator to the lectern and mention whom they will be evaluating. At the conclusion of the Evaluations, ask the timer if all evaluators qualified. Call for a vote. Ask each functionary for his or her report. 1. Aah counter 2. Word for the day Ask the timer to time you for 2 -3 minutes and give your evaluation of the meeting as a whole using the notes you have taken during the meeting. Once finished, return control of the lectern to the Toastmaster.

Manual prepared by: Janine Burke [email protected]

9

Toastmasters 90210

TABLE TOPICS

Why

Table Topics provide us the opportunity to practice impromptu speaking. By answering brief Table Topics questions, we learn how to present thoughts clearly and convincingly, with no more than a few seconds of preparation. We also learn to listen constructively, and to think flexibly. The Topics Master and the Toastmaster decide the theme for the meeting. It is included in the first draft of the meeting agenda.

How it Works

The Table Topics portion of a Toastmasters meeting takes place before the formal "prepared speeches" segment and usually lasts 20 or 30 minutes. The Topics Master announces a topic or question and calls on several members, one at a time, who will present a 1 ­ 2 minute impromptu response to that question.

Before the Meeting

Prepare 10 ­ 15 questions relating to the topic you and the Toastmaster have chosen. Keep questions brief to save time and to encourage clear understanding.

Sample Questions:

What would you die for? What is the best $100.00 you ever spent and why? Who has been the most influential person in your life? What customs do you find strange about another country you have visited? If you could change anything about yourself what would it be and why?

Upon Arrival at the Meeting ­ please arrive 15 mins early.

Check agenda and members in attendance. The goal of Table Topics is to call on members that do not have roles; they should be called upon first. Do not call on guests as they may feel uncomfortable and our goal is to give members first priority. Members with smaller roles, word, thought, timer etc. may be called on once you have asked those without roles.

During the Meeting

When introduced by the Toastmaster, make your way to the lectern, shake hands and take control of the meeting. Begin by explaining the purpose of Table Topics for the benefit of guests and new members. Example: "Table Topics train us to think on our feet, to be prepared for the unexpected questions that come to us in the real world. Learning to speak extemporaneously helps us in all areas of our lives. Please note the name of each speaker, as this will help you to remember who to vote for. " Ask the Timer for the timing guidelines. Note: we have shorter length table topics and longer ­ you can decide which you would prefer to use ­ it will depend on the time you have allotted for this section of the program. Note: Ask your question FIRST, and then call on a member to respond. This is done to ensure all members think of an answer. Keep your eye on the time and ask the Toastmaster to let you know when you should be ready to conclude. After asking the last question, ask the timer if all speakers qualified. Call for a vote. Immediately return control of the lectern to the Toastmaster.

Sit near the front of the room for easy access to the lectern.

Have another member evaluate your role for your CL manual.

Manual prepared by: Janine Burke [email protected]

10

Toastmasters 90210

TOASTMASTER

The Toastmaster acts as the genial host and runs the meeting as a whole. He/she is responsible for all the confirmations ­ (working with the General Evaluator who ensures all the evaluator roles are covered). NOTE: Print 35 ­ 40 agendas to bring to the meeting. Members should have completed all or most of Before the Meeting the functionary roles Send the Vice President of Education the theme for the meeting as soon as it is decided. The and at least 3 speeches theme is collaboration between the Toastmaster and the Table Topics Master before becoming the The agenda is sent to the membership each Wednesday. Confirm your role to the Vice Toastmaster. President of Education immediately. You are responsible for all the confirmations for the meeting ­ with the exception of the evaluators. Check with the General Evaluator to make sure the evaluator roles are covered. Confirm each speaker and request: · · · · · Speech title and length Manual and speech number Objective of the speech

Sit near the front of the room for easy access to the lectern.

The Toastmaster adds this information to the agenda. Request an introduction from each speaker. Request an introduction from the Speaker.

The Vice-President of Education will send you the agenda template several days before the meeting. Make sure all substitutions are noted and the Speaker information is added. Prepare your introduction and send it to the President in advance. Also bring a hard copy to the meeting.

Upon Arrival at the Meeting ­ please arrive 30 mins early.

Arrive at the meeting at least 20 minutes early. Check with the General Evaluator, the Speakers and functionaries for any last minute substitutions needed and make all necessary arrangements before the meeting begins. Make sure each desk has an agenda.

Have another member evaluate your role for your CL manual.

During the Meeting

Receive control from the President. Preside with sincerity and energy. This is not a speaking role, rather the role of a host ­ please keep your opening comments brief ­ this will allow more time for members to speak. Lead the applause and remind members of the word for the day. Explain how a typical meeting is divided into three parts - this is for the benefit of new members and guests. · · · Table Topics Prepared Speeches Evaluations

Manual prepared by: Janine Burke [email protected]

11

Toastmasters 90210

TOASTMASTER continued

Explain that members and guests will be voting for Best Table Topics Speaker, Best Speaker and Best Evaluator. Introduce the functionaries and ask them to stand and explain his/her role to the club. · · · · · · General Evaluator Ah Counter/Grammarian Word Master Ballot Counter Timer Camera Operator

Introduce the Table Topics Master with enthusiasm ­ (this is an informal introduction). It can be fun to tie his/her introduction into the meeting theme. Ask the timer for timing guidelines before you introduce the speakers. Having familiarized yourself with each speaker's introduction, introduce each speaker with energy and warmth. Try not to read introductions if possible. Allow one minute for speaker notes between each speech ­ ask the timer to give you a heads-up. At the conclusion of the prepared speeches ask the timer if each speaker qualified. Call for a vote and ask the ballot counter to collect the votes and the speaker notes. Introduce the General Evaluator ­ (this is an informal introduction). Receive control from General Evaluator once he/she is finished, thanking them for a great job. Ask for the results of the voting from the ballot counter. Lead the drum roll. Announce and present awards to the winners in this order: 1. BEST Table Topics 2. BEST Evaluator 3. BEST Speaker Return control of the meeting to the President.

Manual prepared by: Janine Burke [email protected]

12

TOASTMASTERS 90210 SAMPLE AGENDA Theme: Ego TIME 7:00 7:00 7:00 EVENT Greeter Call to Order ­ Sergeant at Arms President's Welcome, Club Business and Guest Intros Sign-Up Sheet - VP of Education Joke of the Day President introduces Toastmaster Toastmaster introduces functionaries: General Evaluator Ah Counter/Grammarian Word Master Timer Ballot Counter Camera Operator Toastmaster introduces Table Topics Master Timing Rules TABLE TOPICS SESSION Timer's Report & Call to Vote for "Best Table Topics" Table Topics Master returns control to Toastmaster Timing Rules for PREPARED SPEECHES SPEAKER #1 SPEAKER Rosanne Rabito Maria Quiachon Janine Burke Robert Crick Carlitos Dosouto Janine Burke Mila Orgiyvsky Malcolm Jackson Michi Guzman Maria Quiachon Ann Hastings David Johnson Mou Chatterjee Maria Quiachon

7:14 7:15 7:16

7:19

7:30

Janine Burke

1 minute for speaker notes SPEAKER #2

1 minute for speaker notes SPEAKER #3

1 minute for speaker notes SPEAKER #4

8:02 8:03 8:04 8:07 8:10 8:13 8:16

8:18 8:21 8:22 8:24 8:25 8:27 8:30

1 minute for speaker notes Timer's Report & Call to Vote for "Best Speaker" Toastmaster introduces the General Evaluator Timing Rules for EVALUATIONS EVALUATOR #1 EVALUATOR #2 EVALUATOR #3 EVALUATOR #4 Timer's Report & Call to Vote for "Best Evaluator" Ah Counter/Grammarian Report Word Master Report Meeting Evaluation (2-3 Minutes) General Evaluator returns control to Toastmaster Toastmaster Presents Awards Toastmaster returns control to President Thought of the Day President's Wrap Up VP of Education Sign Up Report MEETING ADJOURNED Member mixer 15 minutes

Maria Quiachon Ziba Ghassemi Title: Design Matters Obj: ICEBREAKER!!! Time: 4 ­ 6 mins Justin Demko Title: Horse Back Riding, A Primer Obj: CC #2 Organize your speech Time: 5-7 Minutes Rino St. Paule Title: Habituation vs Sensitization in Public Speaking Obj: CC # 5 Your Body Speaks Time: 5-7 Minutes Mark D'Anna Title: "My Celebrated Trip" Obj: # 1 Storytelling manual. Objective To tell a folktale. Time: 7-9 Minutes

Speakers please have VicePresident of Education sign your manuals

Mila Orgiyvsky Maria Quiachon CARLITOS Dosouto - Ziba Ghassemi Stacey Young - Justin Demko Cynthia Levy - Rino St. Paule Fred Smith- Mark D'Anna Malcolm Jackson Michi Guzman Mila Orgiyvsky Janine Burke Janine Burke Eno Inwek Janine Burke Robert Crick

Manual prepared by: Janine Burke [email protected]

13

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