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Parts and Repair Organization Support

2003 Matrix The Collision Repair Technician

A Winning Team

Toyota and the Independent Collision Repairer

The following three articles discuss the advantages of welding according to Toyota recommended procedures as opposed to that of panel bonding or clipping.

The Fine Art of Welding

Modern automobiles are made from a variety of different metals. From aluminum to High-Strength Steel (HSS), each metal has its own particular qualities. During the course of a collision repair, it's necessary to know proper welding techniques, but knowing how to work with High-Strength Steel (HSS) doesn't necessarily mean those skills translate to working with aluminum. That's why there are many types of welding--oxyacetylene, Metal Inert Gas (MIG) and Tungsten Inert Gas (TIG). Each has its own purpose, and each requires a unique set of skills. Every body technician in the collision industry should have the necessary technical knowledge and skills to ensure a complete and safe repair. Welding requires precise procedures to ensure safety, while maintaining the quality of the work. This is why Toyota encourages all collision repair technicians who are involved in welding to take advantage of the various courses that are available to help refine and perfect their welding skills. Trade associations like the Inter-Industry Conference on Auto Collision Repair (ICAR) have created training programs dedicated to improving the quality, safety and efficiency of auto collision repair. I-CAR realizes the importance of welding proficiency and has established the I-CAR Automotive Steel GMA Welding Qualification Test, which provides participants with the opportunity to prove their steel welding skills through passing an I-CAR hands-on test. The test measures a participant's skills in making a GMA plug, fillet and butt joint welds in both the vertical and overhead positions. All welds performed during the test must pass both visual inspections and destructive tests. Those who pass are issued a Certificate of Qualification. Welding is a central element of collision repair, and it's crucial to keep refining your skills. At Toyota, we encourage technicians to attend welding training courses, because they not only help make each individual more valuable to their operation, they also help raise the quality of repairs.

Technical knowledge and skill are necessary to ensure a safe welding repair.

Weldin

2002

Different Types of Welding Classes

The skills needed to remove a body panel are very different from those needed to install a new body panel. That's why I-CAR offers a wide range of classes to help technicians refine and expand their skills. Here are some of the classes that I-CAR offers: · Oxyacetylene welding and plasma arc cutting · Aluminum GMA (MIG) welding · Aluminum Gas Tungsten Arc (GTA) (TIG) welding · Steel squeeze-type resistance spot welding I-CAR is only one of many organizations that offer welding training courses. Many technical schools offer a welding program as part of their curriculum. For example, there's the Welder College at Texas State Technical College* in Waco, Texas. Or the Missouri Welding Institute* in Kansas City, Missouri. There are facilities all across the country--look in the Yellow Pages under "welding" to find what courses are offered in your area or call the manufacturer of your welding equipment.

* These courses are being listed for your convenience. Toyota does not endorse or support these facilities.

Collision Repair Technology is Changing Faster Than Ever. PAGE 9.

Table of

Contents

Spring 2002

3 The Fine Art of Welding Welding is a highly technical skill that requires extensive training to perfect. 4 "Panel Bonding" and Toyota With the increasing popularity of bonding adhesives, some collision repair facilities are experimenting with panel bonding in spite of factory recommendations. 5 Toyota's Policy Regarding "Clipping" This article outlines the drawbacks and variables involved with clipping, as compared to Toyotarecommended procedures.

7 Manual Assistance Copies of vehicle-specific Toyota Repair Manuals for Collision Damage help collision repair technicians understand proper Toyota repair procedures.

8 The Collision Repair Technician

Due to the ever-changing technology in the collision repair industry, Toyota offers NonStructural and Structural Body Repair Techniques.

10 Pros Tips--2003 Matrix The first of Toyota's 2003 model year, the Matrix combines the styling of an SUV with the sportiness of a coupe. You'll find background information on how Corolla Matrix is built along with proper repair procedures. 1 A Winning Team: Toyota 2 and the Independent Collision Repairer Toyota helps support the independent collision repairer through a variety of information and services specific to the collision industry.

Collision Pros

Disclaimer: To achieve the sparks on the cover, Collision Pros magazine used multiple exposures to exaggerate the sparks for effect. The Pro Spot under normal usage does not create this kind of spark quantity.

Editor: Doug Stein Managing Editor: Karl Krug Copywriting and Design: Liehr Marketing & Communications Refer all 1, correspondence to: Collision Pros, Toyota Motor Sales, U.S.A., Inc., 19001 S. Western Ave., H21 Torrance, California 90509. Fax (310) 974-5908 E-mail: [email protected] Collision Pros is published four times a year by The Toyota Customer Services, 17-00601-APR02 Product Management Department. Contents may be reprinted with permission. ©2002 Collision Pros. MDC# 001

WELDING TOD

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This article will take a closer look at panel bonding and review the current Toyota recommendations regarding panel bonding when repairing Toyota vehicles.

To repair cut and join locations, Toyota recommends specific guidelines shown in vehicle-specific Toyota Collision Repair Manuals.

Welding

2002

"Panel Bonding" and Toyota

With the advent of new body panel adhesives and structural adhesives, "panel bonding" has become a hot topic in the collision repair industry. Panel bonding refers to solely using adhesives to attach a body panel to a vehicle as opposed to "weld bonding", which supplements welds with bonding adhesives to provide a quieter ride. With a recent flurry of discussion surrounding bonding adhesives, you may have received conflicting information on their use. Some recent discussions have focused on panel bonding as a great time-saver, while others discount the advantages. Toyota does not recommend panel bonding for a variety of reasons--but the number one reason is to provide Toyota owners with a high-quality, durable repair based on tried and tested procedures. Most state laws require that a damaged vehicle be returned to pre-loss condition. Collision repairers are often pressured to optimize shop time to reduce cycle time and increase shop profitability. Some feel that panel bonding is one way to satisfy both requirements. However, to help ensure a vehicle is repaired properly, Toyota recommends welding. Also, the proper use of a squeeze-type resistance spot welder can be tremendously time-efficient, and can be used to perform welds that meet Toyota's repair standards. Toyota procedures are developed to help restore a vehicle to pre-loss condition. This generally means replacement welds will be recommended when replacing panels that were originally welded. If weld bonding was used when a Toyota vehicle was built, a similar repair procedure is generally described. Exact weld recommendations for each vehicle are described in Toyota's model-specific Repair Manuals for Collision Damage. Toyota model-specific Repair Manuals for Collision Damage provide you with the recommended cut and join locations and measurements, specific weld-types used to replace body panels and the Toyotarecommended repair procedures. These procedures have been developed to help restore vehicle durability and quality. Model-specific Repair Manuals for Collision Damage may be ordered through your dealership parts department or by calling the Toyota Material Distribution Center at 1-800622-2033. Following Toyota-developed repair processes and guidelines aids in promoting high-quality repairs that maintain the integrity of the vehicle to help keep your customers satisfied.

Toyota's Policy Regarding "Clipping"

When a vehicle is in an accident, everyone--the vehicle's owner, the body shop and the insurance company--generally want to get that vehicle back on the road quickly and cost-effectively. In doing so, the major goals should be to maintain the function, appearance, durability and safety of that vehicle. Some collision repair of these areas affect component systems required to meet specific performance criteria by Federal Motor Vehicle Safety Standards (FMVSS). New Genuine Toyota Parts are unused parts manufactured to the same specifications and tolerances as the parts originally installed on the vehicle. Using new Genuine Toyota Parts together with detailed Toyota repair procedures can help restore the structural integrity of the vehicle as intended when the car was designed and built at the factory. Clipping is the most severe re-working of the overall structures of the vehicle that a collision repair facility is likely to undertake. As a result, the quality of the repair can be greatly affected by many factors, which a collision repair facility is certainly responsible for, but may not have complete control over. This begins with the quality of the donor vehicle. The very nature of a donor vehicle is that it too was probably involved in a collision, which is why it's available to be clipped. Potential variables like hidden rust spots, excessive wear and tear, and the effects of previous repairs may weaken the structural integrity of the donor section. Another factor to consider is how the donor vehicle was readied (disassembled, cut, etc.) before it arrived at the body shop, and how much time and effort must be expended for your shop to prepare it for the subsequent clipping repair. Both the front and rear of the vehicle are composed of thousands of welds and dozens of parts. If any combination of these parts or welds was compromised in a previous collision, the donor section may be substandard.

Continued on page 6.

Weld

2002

To ensure a vehicle is properly repaired Toyota recommends welding.

facilities have been using a procedure known as "clipping" to repair damaged vehicles, which refers to taking a section from a donor vehicle and joining it to the vehicle being repaired. Toyota, however, recommends following the cut and join locations and specific guidelines shown in Toyota Collision Repair Manuals, which helps ensure a damaged vehicle will be returned to its pre-loss condition. Clipping generally involves replacing nearly half the car with a used section. For a rear clip, this can affect the suspension mounting points, subframe, electrical harnesses, seatbelt mounts and fuel tank. Clipping the front of a vehicle can affect the suspension, entire powertrain, electrical harnesses, and front frame rails. Most

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CLIPPING POLICY

PA N E L B O N D I N G

5

Welding continued from page 5.

Welding

2002

Toyota repair procedures have been developed according to the same engineering principles that were used when the vehicle was developed. Genuine Toyota Parts are new parts that have been built to the same specifications and tolerances as the parts originally installed on the vehicle. Toyota does not recommend clipping. The fundamental difference between new and used parts is new parts may not have been subjected to the same stresses as used parts which increases the performance consistency of new parts. Also, new parts come with a limited 1-year warranty. Used parts are often sold as-is with no warranty and can require a significant amount of re-work before they can be useful. Considering that a clipped section often includes components such as seatbelt anchors, frame rails and the fuel system, clipping may result in an additional repair burden to the shop. One reason given for clipping is that it can be quicker and can help save a vehicle from being totaled. While there are potential benefits gained by repairing a vehicle quickly and not "totaling" a vehicle after a collision, these needs should not override the importance of restoring the vehicle's function, appearance, durability and safety. Following Toyota procedures--which do not include clipping--can be an important first step to properly restoring a Toyota vehicle. Toyota's collision repair recommendations are developed according the same engineering principles that were incorporated when the vehicle was constructed. The recommended cut and join procedures can help provide your customers with a priceless benefit--peace of mind that their Toyota is being restored according to Toyota factory recommendations. So whenever it's time to repair a Toyota, be sure to follow the recommended procedures.

Manual Assistance

Toyota manuals provide important collision repair information

Collision repair centers committed to performing accurate, timely and safe body work should have copies of Toyota Repair Manuals for Collision Damage for each vehicle in the Toyota lineup. Easily available at the time of each vehicle launch, these manuals are the central information resource in the Toyota collision repair process and assist in enabling technicians to perform repairs correctly the first time. Published to coincide with the launch of each new Toyota model, these resources provide a wealth of important information including body dimensions, cut and join locations, plastic identification tables, anti-corrosion application areas and key repair procedures. Using the manuals helps to ensure efficient, high-quality repairs that meet Toyota's exacting standards. For example, a major section of these manuals is devoted to showing the recommended cut and join locations, which are crucial to maintaining vehicle structural integrity. Toyota is committed to making helpful resources available to collision repair centers. The user-friendly Toyota Repair Manuals for Collision Damage are an important element in that effort. To provide technicians easy access to information, the publications are organized in a consistent, easy-to-follow manner. Each manual has the following sections: · Introduction: An overview of general body repair procedures. It includes tips on technician safety, vehicle protection and handling precautions for replacement parts. It also offers suggestions for proper and efficient work procedures in areas such as parts removal, installation and painting. · Body Panel Replacement: Provides detailed cut and join location information. Technicians seeking guidance on where to cut a damaged vehicle and weld the replacement part should use these manuals. Technicians replacing a front side member or a quarter panel, for example, can more easily find the location of existing welds and the recommended weld locations for replacement panels. Corresponding diagrams accompany each repair to assist technicians. This section also features a full set of Toyota dimensions based upon the vehicle design. Using these drawings helps a technician return a damaged Toyota vehicle to the factory specifications. · Paint and Coating: Covers the scope and type of anti-corrosion treatments along with details on insulation materials and the appropriate applications of wax and sealers. Technicians can find detailed diagrams that help explain the types of treatments needed to restore vehicles to their pre-loss condition.

To help ensure safe, high-quality and efficient repairs,

it's crucial that technicians

have access to complete Toyota information. For Toyota vehicles, Repair Manuals for Collision Damage are the central source of this information. When combined with Toyota training and other available Toyota support materials, these manuals are a central element for achieving consistent and excellent collision repairs. For copies of manuals, contact your local Toyota dealership or order through the Toyota Material Distribution Center at 1-800-622-2033.

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Collision repair technology is changing faster than ever. Toyota's Non-Structural and

Structural Body Repair Techniques courses offer body technicians at all levels of expertise

the opportunity to change along with the industry and get the competitive edge. You'll learn new

Toyota- or Lexus-specific skills, along with techniques for analyzing damage and performing repairs, as well

as gaining hands-on experience using vehicle-specific reference materials and trying out the most contemporary collision repair equipment.

"I was incredibly impressed," says 23-year industry veteran Troy Aldrich, Collision Shop Manager at Freeman Collision Center in Santa Rosa, California. "In class, you experience the latest technology, tools and applications. Afterward, you have a wealth of knowledge about Toyota vehicles and why it's critical that we do everything to proven manufacturer standards. Sure, it's hard having a technician out at class, but it costs us more if they don't have the right training. The long-term benefits for both the shop and the technician are huge."

Non-Structural Body Repair Techniques

The Collision Repair Technician

"In Non-Structural Body Repair Techniques, the emphasis is on outer body panel repair and replacement standards. Technicians hear, sometimes for the first time, what Toyota requires and why," says James Meyer, Toyota Collision Repair and Refinish Training Instructor, West Caldwell, New Jersey. "Every Technician that comes to training is taught how to use state of the art tools and equipment to repair and replace panels according to Toyota's high-quality standards." That's why using Collision Damage Repair Manuals is another prime focus of the course. "Many technicians don't realize we have a separate repair manual for each individual vehicle platform," says Roger Larsen, Senior Body Service Administrator, Toyota Motor Sales, U.S.A., Inc. "The manuals have all the Toyota-recommended panel cut and join locations and procedures, specific safety procedures for SRS and ECU components, and required welding methods. Some facilities, for instance, are still using MIG welders to make plug welds instead of the squeeze-type resistant spot welders recommended by Toyota." "There's a lot of `myth information' in the industry," says Meyer. "Namely, if a practice has become acceptable, it's assumed to be correct. For example, many technicians have been taught to remove coatings for body filler to stick. Others have heard that gluing tough-to-weld panels is okay. Consequently,

even the most qualified body repair technician can be surprised at what it takes to restore a vehicle to Toyota specifications. But when they finish class, they've been taught to prepare, repair and replace body panels to Toyota standards. They can identify different types of steel, and recognize Toyota-required corrosionresistant coatings and sound-deadening materials, know why they're there and how to restore them." For Robert Lown, Collision Repair Technician at Royal Automotive Group in Tucson, Arizona, both the Non-Structural and Structural Body Repair Techniques courses provided greatly welcomed information. A 29-year industry veteran, Master ASE-certified since 1975 and one of the first I-CAR instructors in Tucson, Lown says, "I'm particular about my work. I want to know how the manufacturer wants it done, exactly where to cut and the type and number of welds. These classes are for every quality-conscious technician who wants to be confident in their work. "I've always worked on high-end vehicles," says Lown, "and Lexus is the first manufacturer to offer me this caliber of training and information."

Structural Body Repair Techniques

"Structural Body Repair is about refining skills and reading technical data," says Meyer. "That includes working with reference and repair manuals to diagnose structural damage using Toyota's dimension charts. We fine-tune measurement skills, using an electronic system for diagnosis and repair and a tram gauge for diagonal and comparative measurements. Technicians also learn how to systematically plan their repairs." "How our vehicles are engineered to absorb impact energy is key," says Shawn Hart, Collision Repair Training Instructor, Toyota Motor Sales, U.S.A., Inc. "Toyota engineers have studied the cut and join locations to help ensure Toyota vehicles perform as originally intended if involved in another collision. That's why we provide specific cut and join locations. Then we

Continued on page 12.

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between the pillar garnish and the inner panel collapses to help absorb impact. Inspect this structure and replace damaged parts as necessary. Check each of these areas for damage following a collision and follow Toyotarecommended procedures for repairs.

Sound-Absorbing and Vibration-Damping Materials

Weather Strip

Two layers of inner weather strips and door belt moldings are used on the front and rear doors to reduce road noise. A dooropening trim weather strip has been placed along the entire opening of the front and rear door to ensure stable sound isolation performance of the vehicle interior. To help ensure similar post-repair performance, inspect and replace components as necessary.

Effective applications of vibration-damping and noise-suppressant materials reduce engine and road noise. Foamed urethane sponge and foamed seal material are applied to the roof panel and pillars to reduce wind and road noise. When repairing these areas, be sure to reapply these materials to help restore the sounddeadening characteristics of the vehicle. The large-size dash panel silencer, the dash outer silencer, the hood silencer and the engine undercover reduce engine and road noise. Proper installation of these materials during repairs can help maintain the sound deadening characteristics of the vehicle.

Corrosion-Resistant Body

Corolla Matrix features extensive use of anti-corrosion sheet steel and an anti-corrosion treatment of anti-rust wax, sealer and anti-chipping paint. Anti-corrosion sheet steel is in frequently damaged areas such as fenders, hood and doors. "Cold straightening" is the only ap-

Seatbelts and Air Bags

The driver's seat has a 3-point Emergency Locking Retractor (ELR) seatbelt, an electrical sensing type seatbelt pretensioner and a seatbelt force limiter. The front passenger seat has a 3-point ELR and Automatic Locking Retractor (ALR) seatbelt, an electrical sensing type seatbelt

Tips

The first of Toyota's 2003 models represents a new genre of vehicle that is a combination of a coupe and an SUV. The Matrix features a high percentage of High-Strength Steel (HSS), which provides needed rigidity while keeping weight down for economy. The Matrix, which features uni-body construction, is an affordable model but isn't short of contemporary technology. Some models are equipped with a front seat-mounted side supplemental restraint system and a variety of other features collision repair technicians need to become familiar with.

proved repair method. Toyota does not approve use of open flame heating to stress-

Pros Tips­2003 Matrix

should not be cut in a location other than described in the repair manual.

relieve there panels.

Anti-Chipping Application

Wax and Sealer

Wax and sealer are applied to the hemmed portions of the hood, door

Body Construction

Soft Chip Primer Urethane Chipping Paint PVC Coating

pretensioner and a seatbelt force limiter. The right- and left-rear seats have 3-point ELR and ALR seatbelts. A 3-point ELR and ALR seatbelt with its retractor enclosed in the seatback is provided for the center seatbelt of the rear seat. In a frontal collision, the air bag sensor assembly adjusts the inflation

panels, rocker panels and back door to improve rust-resistance. Be sure to reapply the wax and sealer on these areas during repairs for proper corrosion protection.

Only without mud guard model

The Matrix is constructed with High-Strength Steel (HSS) to ensure body rigidity and a lightweight body. The roof panel is reinforced to increase rigidity and to reduce vibration. Be aware that the reinforcements on the moonroof model are shaped and arranged differently. Extra reinforcements have been placed in the front pillars, cowl panels and shock towers. When repairing these areas, be sure to consult the Toyota Matrix repair manual to identify the location of these reinforcements prior to inspecting or repairing the vehicle. A roof-side inner rail is built into the front pillar and is reinforced where the roof-side inner rail and the front windshield header are joined. Consult the Toyota Matrix collision repair manual for the accurate locations of these elements to ensure that proper rigidity is maintained following repairs. To reduce vibration, a cross member and a dash cowl brace have been placed in the dash panel and reinforcement has been placed in the floor tunnel. During repairs, it is essential to section parts of the vehicle only in Toyota-recommended locations. All Toyota-recommended cut and join locations are detailed in the '03 Corolla Matrix Repair Manual for Collision Damage. Matrix body parts

Safety Features

Frontal impact energy in severe accidents is redirected to the side members of the Matrix. Be sure to inspect the side members for damage when inspecting a vehicle that has been in a severe frontal impact. To absorb energy in a frontal collision, thinner front pillars and thicker rear pillars (differentialthickness sheet metal) is used so the front end collapses and slows down impact. These areas should be inspected and repaired according to Toyota-recommended repair procedures. Keep in mind that Toyota recommends only cold stress release. Any component that would require heat to be straightened must be replaced. Each front door has a side-impact protection beam while rear doors have two side-impact protection beams. Reinforcement is located along the belt line to ensure door strength. If intrusion protection beams are damaged, the door shell must be replaced to ensure the proper performance in subsequent collisions. A Head Impact Protection Structure has been adopted. If the occupant's head hits the roof side rail and pillar in a collision, a rib of resin placed

Undercoat

Polyvinyl Chloride (PVC) is applied to the underside of the body, inside the rear wheel housings and other parts that are susceptible to stonechipping damage. Check paint supplier recommendations for appropriate surface application procedures. Anti-Corrosion Sheet Steel

rate based on whether or not the driver and front passenger are wearing their seatbelts. In the event of a collision, all seatbelt and air bag components should be inspected and replaced as necessary.

Anti-Chipping Application

Applied to the underside of the body, the bottom of the cowl panel, the fender apron and other parts subject to stonechipping damage is Polyvinyl Chloride (PVC). In addition, soft-chip primer and urethane anti-chipping paint are applied to the front hood area and lower door panel area. Follow all paint manufacturer recommendations when refinishing these areas.

Anti-Corrosion Sheet Steel

Complete collision repair information is available in:

'03 Corolla Matrix Repair Manual for Collision Damage (P/N 00400-BRM-11-1U). This is available at any Toyota dealership or by calling the Toyota Material Distribution Center at 1-800-622-2033.

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A Winning Team

Toyota and the Independent Collision Repairer

INDEPENDENT COLLISION REPAIRERS PERFORM MORE THAN 85 PERCENT of the collision repairs on Toyota vehicles annually. To help ensure that independent repairers have the support they need, Toyota offers a wide variety of information and services to the collision industry--one of the most important being an extensive array of publications. Available through any Toyota dealership (or by calling Toyota's Material Distribution Center at 1-800-622-2033), these publications provide independent collision repairers with Toyota's recommended repair procedures. Repairing vehicles to Toyota standards can help improve repair quality and increase customer satisfaction. Vehicle-specific collision repair manuals, for example, are available for every Toyota model. Each manual contains Toyota's recommended repair procedures for a specific vehicle. The Collision Repair Reference Guide is another potential time-saver, featuring body dimensions, repair specifications and information pertinent to Toyota vehicles. In addition, Collision Repair Information Bulletins (CRIBs) provide quick access to timely policy and procedural issues, ranging from Supplemental Restraint System (SRS) component replacement to Toyota's policy on repairing High-Strength Steel (HSS). "Toyota is also involved in numerous industry associations," says Randy Profeta, Manager, Collision Repair Business Development, Toyota Motor Sales, U.S.A., Inc., "which enables us to keep a finger on the pulse of the industry. Through organizations like Automotive Service Association (ASA), Autobody Craftsman Association (ACA), I-CAR, National Auto Body Council (NABC) and the Collision Industry Conference (CIC), we can listen to the issues that concern collision repairers. In turn, we can address the issues here at Toyota and respond with the most appropriate means of support, whether it's a product or procedural change, CRIB bulletin or addressing the issue through training." Independent collision repair shops can also realize increases in productivity, minimized cycle time and maximized customer satisfaction by taking advantage of Toyota's Collision Repair & Refinish Training Program. Collision repair shop managers and technicians alike benefit from the variety of Toyota-specific courses that address body repair, paint and new model training. Conducted at Toyota's two state-of-the-art collision repair and refinish training centers (in Torrance, California and West Caldwell, New Jersey), all classes are taught by Toyota instructors who average 15+ years of collision repair experience. Moreover, coursework is built around hands-on lab activity using the most contemporary techniques, tools and equipment-- helping independent shops stay competitive with the latest technology and repair methods. Created to provide independent collision repairers with welldeserved support, Toyota publications and training courses can help you increase quality, productivity and customer satisfaction. Isn't it time you started taking advantage of these opportunities? Continued from page 9.

The Collision Repair Technician

have hands-on lab activities for technicians to demonstrate their knowledge." "It's a prime opportunity for skill enhancement," Meyer says, "especially because technicians can't destructive-test their welds on a job. Here, we can take the time to show them the proper destructive-tests and even chisel a welded panel to see how the the welds hold up." At the end of the day, technicians are able to increase quality and save time. "Plus Toyota/Lexus training is like getting a degree," says Larsen. "It can improve your career potential and, akin to ASE or I-CAR credentials, they're the stripes that

you wear with pride." According to Lown, "Roger Larsen has said, `With knowledge comes responsibility'. And once you know how to restore a vehicle to manufacturer's specifications, you can't turn back, because returning a car to the customer with the same quality and performance they had before an accident is what we're all about." John Saia, Technical & Body Training Development Manager, Toyota Motor Sales, U.S.A., Inc., sums it up: "There's no better place to learn the skills and resources available to successfully repair Toyota and Lexus vehicles. Toyota Collision Repair and Refinish Training gives you the competitive edge."

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