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What's Your Communication Style? Our accomplishments in the workplace often depend on how well we can communicate our needs and objectives to others. Truly effective communication requires an understanding of other people's styles as well as our own. Take this quiz from How to Become a Better Negotiator by James G. Patterson to determine your personal dominant communication style ­ Listener, Creator, Doer or Thinker ­ then read on for some insight into each style. Communication Style Quiz: Read each phrase and check the word that best describes you. Then count up the check marks in each of the four columns and consult the Scoring Key to find determine your dominant style.

1. Manner is basically accepting 2. Decision making slow 3. I talk about personal things 4. Using time not rushed 5. Relates to others accepting 6. Gestures sparse 7. Clothing conforms 8. Work pace steady 9. Listening interested 10. Work area has keepsakes 11. Oriented toward support 12. Basic personality easygoing 13. Communication low-key 14. Responsive to others steady TOTALS: Listener I = ______ Creator friendly II = ______ Doer restless III = ______ Thinker distant IV = ______ animated direct reserved outgoing dominating no-nonsense people results facts pictures awards charts distracted impatient selective enthusiastic fast controlled very stylish formal conservative open impatient closed empathizer commands assessing socializer rushed runs late people achievements organization emotional impulsive fact-based friendly controlling evaluative

Scoring Key 7 or more = Strong Preference 5-6 = Moderate Preference 0-2 = Low Preference Characteristics of Each Communication Style I. Listener People oriented Believe there is more than one method to achieve the same results Demand a voice in decisions that affect them Place a high premium on relationships Can be slow decision makers Don't delegate well Seek security; don't take risks Conflict: Mainly with Doers Advice: Try to be more assertive. Focus less on relationships and more on tasks. Learn to make observations based on facts, not subjective judgments. II. Creator Enthusiastic, excitement driven Like public speaking and attention May be too talkative Persuasive and optimistic Creative Good sense of humor Can be impulsive, make snap decisions Have problems following through with an idea Conflict: Mainly with Thinkers Advice: Slow down. Try to be less intense III. Doer Pragmatic Assertive Results oriented Competitive Competent Very verbal Excellent problem solver Risk taker Can be arrogant and domineering Can be poor listener and impatient Conflict: Mainly with Listeners Advice: Slow down. Count to ten before responding. Learn to listen more. Work at showing your feelings, being more interested in relationships and being more open.

IV. Thinker Detail oriented Can be slow decision makers Like rules and predictability Lowest risk taker Analytical Conservative Can be rigid, overly serious and indecisive Conflict: Mainly with Creators Advice: Try to move faster, show less need for endless detail, be less rigid about following policies. Take more risks. Show more personal concern for others. For more information about this book and other AMACOM business titles, go to http://www.amanet.org/books/catalog/MGS.htm

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