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Table of Contents

Data Center

DCUFI v4.0 - Implementing Cisco Data Center Unified Fabric.......................................................................... DCNX1K v1.1 - Configuring the Cisco Nexus 1000V ...................................................................................... DCUCD v4.0 - Data Center Unified Computing Design.................................................................................... DCUCI v4.0 - Data Center Unified Computing Implementation.......................................................................... UC-UCS v4.0 - Installing Cisco UC on UCS in a Virtualized Environment............................................................ ACEAP v1.0 - Cisco Application Control Engine Appliance.............................................................................. DCUCSI v4.6 - Data Center Unified Computing Server Integration.................................................................... ACESM v2.0 - Implementing the Application Control Engine Service Module....................................................... DCNX5K v2.0 - Configuring Cisco Nexus 5000 Switches................................................................................. DCNX7K v2.0 - Implementing the Cisco Nexus 7000 ..................................................................................... VMS-ICM v5.0 - VMware vSphere: Install, Configure, Manage v5.0................................................................... DCUFD v3.0 - Designing Cisco Data Center Unified Fabric.............................................................................. CWAAS v3.0 - Cisco Wide-Area Application Services..................................................................................... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42

Enterprise (Switches & Routers)

CCNAX v1.1 - Interconnecting Cisco Networking Devices: Accelerated (With Exam Voucher)......................................................... IP6FD v3.0 - IPv6 Fundamentals, Design, and Deployment............................................................................. IUWNE v2.0 - Implementing Cisco Unified Wireless Networking Essentials......................................................... ROUTE v1.0 - Implementing Cisco IP Routing............................................................................................... SWITCH v1.0 - Implementing Cisco Switched Networks ................................................................................. TSHOOT v1.0 - Troubleshooting and Maintaining Cisco IP Networks................................................................. ARCH v2.1 - Designing Cisco Network Service Architectures...........................................................................

IP Communications

UCA v8.5 - Unity Connection Administration................................................................................................. CIPT1 v8.0 - Implementing Cisco Unified Communications Manager Part 1 ........................................................ CIPT2 v8.0 - Implementing Cisco Unified Communications Manager, Part 2........................................................ CVOICE v8.0 - Implementing Cisco Voice Communications and QoS................................................................ CMA v8.5 - Communications Manager Administration..................................................................................... CAPPS v8.0 - Integrating Cisco Unified Communications Applications............................................................... TVOICE v8.0 - Troubleshooting Cisco Unified Communications........................................................................ ICOMM v8.0 - Introducing Cisco Voice and Unified Communications Administration............................................. QOS v2.3 - Implementing Cisco Quality of Service......................................................................................... UCAD v8.0 - Unified Communications Architecture and Design........................................................................

IP Contact Center (ICM, IPCC)

UCCXD v4.0 - Deploying Unified Contact Center Express Software v8.0............................................................ CVPI v8.0 - Cisco Unified Customer Voice Portal Implementation..................................................................... AUCCE v1.0 - Administering Cisco Unified Contact Center Enterprise Software v8.0............................................ DUCCE v1.0 - Deploying Cisco Unified Contact Center Enterprise Software v8.0................................................. DUIC v1.1 - Deploying Cisco Unified Intelligence Center................................................................................. UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise...............................................................

SANs (MDS)

ICSNS v4.2 - Implementing Cisco Storage Networking Solutions...................................................................... IASNS v4.2 - Implementing Cisco Advanced Storage Networking Solutions........................................................

Security

CANAC v2.1 - Implementing Cisco NAC Appliance........................................................................................ MARS v3.0 - Cisco Security Monitoring, Analysis and Response System............................................................ IINS v2.0 - Implementing Cisco IOS Network Security..................................................................................... FIREWALL v2.0 - Deploying Cisco ASA v8.4(1) Firewall Solutions....................................................................

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Table of Contents

SECURE v1.0 - Securing Networks with Cisco Routers and Switches................................................................ VPN 2.0 - Deploying Cisco ASA VPN Solutions............................................................................................. ISE v1.0 - Implementing Cisco Identity Service Engine Secure Solutions............................................................ VPN v2.0 - Deploying Cisco ASA VPN Solutions........................................................................................... IPS v7.0 - Implementing Cisco Intrusion Prevention System............................................................................. 43 44 45 46 47 48 49 50 51 52

Service Provider

BGP v3.2 - Configuring BGP on Cisco Routers.............................................................................................. MPLS v2.3 - Implementing Cisco MPLS.......................................................................................................

Specialized

CWLMS v4.0 - Implementing CiscoWorks LMS.............................................................................................

Wireless

CUWN-V v7.1 - Cisco Unified Wireless Networking-Virtual............................................................................... IUWVN v2.0 - Implementing Cisco Unified Wireless Voice Networks..................................................................

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DCUFI v4.0 - Implementing Cisco Data Center Unified Fabric

Course Length 5 Days

TE6801_20110808

DCUFI v4.0 Implementing Cisco Data Center Unified Fabric is a five-day Course Description: The lab exercises- that are intended to prepare students for the certification exam. instructor-led course with The course schedule consists of approximately 50 percent lecture and 50 percent lab exercises. The Delivery Lab for this course is accessed using a remote access procedure coupled with a GUI application that provides connectivity to all lab devices. course are network engineers, systems engineers, consulting systems Who Should Attend: The primary audience for this architects, and Cisco integrators and Partners who sell, implement, and engineers, technical solutions maintain Cisco Nexus products in the data center. The secondary audience for this course are network designers, network administrators, and network managers responsible for identifying and managing Cisco Nexus products in the data center. The knowledge and skills that a learner must have before attending this course are a good understanding of networking protocols (recommended CCNA Certification), good understanding of the Fibre Channel protocol and the SAN environment (recommended attendance of a Fibre Channel protocol class or equivalent experience), and recommended attendance of the Implementing Cisco Storage Network Solutions (ICSNS) class or equivalent experience.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify the Cisco Nexus product family, specifically the Cisco Nexus 7000 Switch chassis and components, the Cisco Nexus 5000 Switch, and the Cisco Nexus 2000 Fabric Extender · Install the Cisco Nexus products in a Cisco Data Center Business Advantage environment · Identify how to plan and implement virtual device contexts into the solution, given a requirement · Evaluate the security features available on the Cisco Nexus 7000 Switch to identify which features should be implemented into a solution · Evaluate and configure the Connectivity Management Processor on the Cisco Nexus 7000 Switch and identify the management options available · Evaluate the service-level and network-level high availability of the Cisco Nexus switches and how to use the Cisco IOS In-Service Software Upgrade feature · Discuss the Fibre Channel protocol including Fibre Channel addressing, flow control, and zoning

Course Outline:

Module 1: Cisco Nexus Product Overview Identifying the Cisco Data Center Business Advantage Architecture Identifying Cisco Nexus Products Identifying the Cisco Unified Fabric Solution Integrating Services Module 2: Cisco Nexus Switch Feature Configuration Configuring Virtual Device Contexts Configuring Layer 2 Switching Features Configuring Port Channels Configuring Layer 3 Switching Features Configuring IP Multicast Lab 2-1: Configuring Layer 2 Switching Lab 2-2: Configuring vPCs Lab 2-3: Configuring Layer 3 Switching Module 3: Cisco Nexus Switch Advanced Feature Configuration Configuring Security Features Understanding Overlay Transport Virtualization Implementing Quality of Service Lab 3-1: Configuring Security Features Lab 3-2: Configuring OTV Lab 3-3: Configuring QoS Module 4: Cisco Nexus Series Switch Management Using the Connectivity Management Processor Configuring User Management Understanding System Management Lab 4-1: Configuring System Management Lab 4-2: Implementing Cisco DCNM Module 5: Redundancy on Cisco Nexus Switches Understanding High Availability and Redundancy Implementing Cisco FabricPath Lab 5-1: Configuring Cisco FabricPath Module 6: Fibre Channel over Ethernet Understanding Fibre Channel Protocol Understanding FCoE Protocol Identifying Data Center Bridging Ethernet Enhancements Module 7: Fibre Channel over Ethernet Configuration Implementing FCoE Configuring SAN Switching Features Configuring NPV Mode Using SAN Management Tools Lab 7-1: Configuring FCoE Lab 7-2: Configuring NPV Module 8: Troubleshooting on Cisco Nexus Switches Troubleshooting the Data Center Infrastructure Troubleshooting Tools and Resources

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Course Length

DCNX1K v1.1 - Configuring the Cisco Nexus 1000V

3 Days

TE6803_20120531

a 3-day ILT for systems and field engineers who install Course Description: This course is Cisco Nexustraining program designed covers the key components and procedures and implement the 1000VSwitch. The course you need to know to install, configure, manage, and troubleshoot the Cisco Nexus 1000V Switch.

Who Should Attend: Network, systems, and consulting systems engineers, as well as server administrators

Students must have a good understanding of networking protocols and of the VMware environment. It is recommended that students have attended the VMware vSphere: Install, Configure, Manage class or have equivalent knowledge. It is also recommended that students have CCNA Certification.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the basics of virtualization and explain how to position · Describe how to configure the key features of the Cisco Nexus networking in virtual environments 1000V Series Switch and explain how these features are used in · Describe how to position the Cisco Nexus 1000V Series Switch the data center virtual infrastructure design in the VMware infrastructure, install the Virtual Supervisor · Identify the management features required on the Cisco Nexus

Module (VSM), install the virtual Ethernet module (VEM), and establish a Secure Virtual Switch (SVS) connection to the VMware vCenter Server

·

1000V Series Switch and describe how to configure the selected features Identify the tools that can be used when troubleshooting the Cisco Nexus 1000V Series Switch and describe how to troubleshoot key features

Course Outline:

VMware Networking Overview Reviewing the Virtual Infrastructure Networking in the VMware Infrastructure Configuring VMware Switching Lab 1-1 Setting Up the Lab Environment Cisco Nexus 1000V Series Switch Overview, Installation, and Upgrade Reviewing the Cisco Nexus 1000V Series Switch Reviewing the Cisco Nexus 1010 Virtual Services Appliance and Virtual Service Blades Lab 2-1 Installing the Cisco Nexus 1000V VSM Lab 2-2 Installing the Cisco Nexus 1000V VEM Cisco Nexus 1000V Series Feature Configuration Configuring Port Profiles Configuring Security Features Configuring Quality of Service Lab 3-1 Optimizing the Cisco Nexus 1000V Implementation Lab 3-2 Configuring Security Features Lab 3-3 Configuring Quality of Service Cisco Nexus 1000V Series Switch Management Configuring Management Features Configuring System Management Features Lab 4-1 Configuring Management Features Troubleshooting the Cisco Nexus 1000V Series Switch Using Basic Troubleshooting Tools Troubleshooting Ports and Port Profiles Lab 5-1 Configuring SPAN and ERSPAN Lab 5-2 Troubleshooting the Cisco Nexus 1000V

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Course Length

DCUCD v4.0 - Data Center Unified Computing Design

5 Days

TE6806_20120207

Cisco (DCUCD) v4.0 course enables engineers Course Description: The designData Center Unified Computing Designcenter unified computing and virtualization to choose and scalable, reliable, and intelligent data solutions. These solutions are based on the Cisco data center product portfolio with a Cisco Unified Computing System (UCS) as a centerpiece integrated with contemporary server virtualization solutions (such as VMware vSphere, Microsoft Hyper-V R2, and Citrix for Cisco Virtualization Experience Infrastructure [VXI]) and operating systems (such as Microsoft Windows and Linux). The DCUCD v4.0 course is an update of the Data Center Unified Computing Design (DCUCD) v3.0 and describes the data center unified computing and virtualization solutions that are based on the Cisco data center product portfolio. The course explains how to evaluate existing data center computing solution, determine the requirements, and design Cisco data center unified computing and virtualization solutions. students for this course are Who Should Attend: The primary The secondary students fordata center designers, data center administrators, and system engineers. this course are data-center designers and managers. The tertiary audience for this course are program and project managers. Students should have the skills taught in Designing for Cisco Internetwork Solutions (DESGN) course, Designing Cisco Data Center Unified Fabric (DCUFD) course, and Designing Cisco Storage Networking Solutions (DCSNS) course. Students should also have Linux or Windows system administration familiarity and should have taken Introduction to Virtualization (Virt101EL) precourse online training.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Evaluate the Cisco Unified Computing System solution design · ·

process in regards to the contemporary data center challenges, the Cisco Data Center Business Advantage architectural framework, and components Use the reconnaissance and analysis tools to assess computing solution performance characteristics and requirements Describe the hardware components of the Cisco Unified Computing System and select proper hardware for a given set of requirements

· Describe the basic server deployment model of the Cisco Unified Computing System · Propose a Cisco Unified Computing System solution management design for a given environment · Describe the advanced Cisco UCS server deployment model · Calculate the ROI and TCO for the solution by using the Cisco UCS ROI tool · Design a migration plan for an existing implementation to a

Cisco Unified Computing System solution

Evaluating Solution Design Determining Solution ROI and TCO Plan Migration to Cisco Unified Computing System Solution Designing a Migration Plan

Course Outline:

Cisco Unified Computing System Solution Analyzing Data Center Computing Solutions Identifying a Cisco Unified Computing System Solution Evaluating Server Deployment Options Defining a Cisco Unified Computing System Solution Design Assess Computing Solution Requirements Analyzing Performance Characteristics Employing Data Center Reconnaissance and Analysis Tools Lab 2-1: Analyze the Existing Computing Solution Design Cisco Unified Computing System Solution Evaluating Cisco UCS C-Series Architecture Sizing the Cisco UCS C-Series Solution Evaluating Cisco UCS B-Series Architecture Sizing the Cisco UCS B-Series Solution Planning Physical Deployment Examining the Cisco UCS Network and Storage Designing the Cisco UCS Network and Storage Lab 3-1: Size the Small Cisco UCS Solution Lab 3-2: Size the Large Cisco UCS Solution Lab 3-3: Plan the Physical Deployment Design Server Deployment Designing Cisco UCS Server Deployment Model Design Cisco UCS Solution Management Examining Cisco UCS Solution Management Designing Cisco UCS Solution Management Lab 5-1: Design the Cisco Unified Computing System Solution Management Design Advanced Server Deployment Evaluating Cisco UCS Deployment with Microsoft Hyper-V Evaluating Cisco UCS Integration with VMware vSphere Evaluating Cisco UCS and Cisco Nexus 1000V Integration with VMware vSphere Lab 6-1: Design the Server Deployment for Microsoft Hyper-V Lab 6-2: Design the Server Deployment for VMware vSphere Lab 6-3: Design the Server Deployment for VMware vSphere with Cisco Nexus 1000V Evaluate Cisco Unified Computing System Solutions

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DCUCI v4.0 - Data Center Unified Computing Implementation

Course Length 5 Days

TE6809_20110628

Center Unified Course Description: Datatechnicians whoComputing Implementation (DCUCI) is designed to serve the needs of engineers and implement Cisco Unified Computing System (UCS) B-Series Blade Servers and Cisco UCS C-Series Rack-Mount Servers. Data Center Unified Computing Implementation (DCUCI) v4.0 updates and replaces Data Center Unified Computing Implementation (DCUCI) v3.0 and guides learners through rack installation and the provisioning of server hardware, operating systems or hypervisors, and applications. Significant content is devoted to management, maintenance, and troubleshooting. Data Center Unified Computing Implementation (DCUCI) v4.0 articulates Cisco data-center virtualization solutions and explains how to execute a virtualization solution that is based on a detailed implementation plan.

Who Should Attend: The primary audience for this course are data-center technicians, data-center administrators, and system engineers. The secondary audience for this course are data-center designers and managers.

The tertiary audience for this course program and project managers. The following prerequisite skills and knowledge are recommended before attending this course: understanding of server system design and architecture, familiarity with Ethernet and TCP/IP networking, familiarity with SANs, familiarity with Fibre Channel Protocol (FCP), understanding of Cisco Enterprise Data Center Architecture, and familiarity with hypervisor technologies (VMware vSphere, Microsoft Hyper-V, Citrix Xen).

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain how Cisco Unified Computing System addresses key management challenges in data center server environments · Describe the Cisco UCS B-Series and C-Series system architectures, hardware components, and field-installable options · Explain how to connect to and manage Cisco Unified Computing System components · Configure Cisco UCS B-Series blade servers with Cisco UCS Manager · Configure Cisco UCS C-Series blade servers with Cisco IMC · Explain the connectivity requirements for the Cisco UCS platform · Configure server profiles to allocate physical resources · Configure maintenance tasks · Configure high availability at the LAN, SAN, and server NIC level · Identify common deployment scenarios for Cisco Unified Computing System · Troubleshoot common LAN and SAN connectivity issues

Course Outline:

Module 1: Review of Data Center Unified Computing Implementation E-Learning Brief Survey of Cisco Data Center Unified Computing Implementation E-Learning Module 2: Installation of the Cisco UCS C-Series Rack-Mount Servers Updating Firmware Components of the Cisco UCS C-Series Rack-Mount Servers Module 3: Cisco IMC Configuration Configuring Cisco IMC Provisioning Server Hardware with Cisco IMC Lab 3-1: Initial Cisco UCS C-Series Configuration Module 4: Cisco UCS B-Series Hardware and Management Describing Cisco UCS B-Series Hardware Components Assembling B-Series Architecture and Features Installing Cisco UCS B-Series Hardware Module 5: Cisco UCS Connectivity Configuration and Management Configuring Cisco UCS B-Series Physical Connectivity Exploring the Cisco UCS B-Series User Interfaces Configuring Compute Node LAN Connectivity Configuring Compute Node SAN Connectivity Lab 5-1: Configure LAN and SAN Physical Connections Module 6: Server Resources Implementation Creating Identity and Resource Pools Creating Service Profiles Creating Service Profile Templates and Cloning Service Profiles Managing Service Profiles Lab 6-1: Configure Identity and Resource Pools Lab 6-2: Create Mobile Service Profiles from Updating Templates Module 7: Virtual Server Networking Evaluating the Cisco Nexus 1000V Working with VMware Ethernet Networking Characterizing Cisco Nexus 1000V Architecture Installing and Configuring the Cisco Nexus 1000V Switch Configuring Basic Cisco Nexus 1000V Networking Configuring Cisco UCS Manager for VMware PTS Lab 7-1: Create a Data-Center Cluster in VMware vCenter Lab 7-2: Install a Cisco Nexus 1000V VSM Lab 7-3: Configure Port Profiles Module 8: Cisco Unified Computing System Management and Maintenance Implementing Cisco Unified Computing System Startup and Shutdown Procedures Configuring Role-Based Access Control Backing Up and Restoring the Cisco UCS Manager Database Managing High Availability Monitoring System Events Managing and Upgrading Cisco UCS B-Series Firmware Lab 8-1: Configure RBAC Lab 8-2: Back up and Import Cisco UCS Manager Configuration Data Lab 8-3: Reporting in the Cisco Unified Computing System Lab A-1: Initial Cisco UCS B-Series Configuration

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UC-UCS v4.0 - Installing Cisco UC on UCS in a Virtualized Environment

Course Length 5 Days

TE6810_20120531

training event is intended UC Course Description: This five day server environments onto for individuals who are responsible for migrating currentin a stand-alone Cisco UCS servers (B-Series and C-Series) running virtualized environment (i.e., VMware ESXi). Unlike traditional server based installations, Cisco UCS servers can be configured through the UCS Manager (UCSM) using Service Profiles. This training includes a brief discussion of the changing Data Center server environment, where the Cisco UCS system fits into this environment, and LAN and storage (SAN) considerations. An overview of the UCS products will be provided, with emphasis on the advantages the UCS Manager brings to server provisioning. Server provisioning, through the use of easy-to-configure Service Profiles, will also be covered in detail, along with supporting labs. VMware ESXi is an integral part of this installation and so an overview of VMware concepts and products will be included. The Nexus 1000V Switch will also be discussed. UC on UCS specific considerations will then be covered, including minimum requirements, VMware OVF templates, caveats, recommendations, etc. Lectures will be complemented by hands-on labs. The lecture discussions will address the installation of UC in a virtualized environment for both UCS managed B- and C-Series servers as well as servers operating in a standalone environment. Labs will be performed primarily on UCS managed servers; however, most of the tasks performed in lab have applicability to both environments (e.g., installing ESXi, vCenter, UC using VMware templates, etc.). installation or migration of Unified Who Should Attend: Individuals interested in, or responsible for, the on a Unified Computing SystemCisco's B-Series Communications (UC) Manager (a.k.a. CallManager) (UCS) blade server or C-Series server platform running VMware®.

Prerequisites:

All students are expected to be trained and experienced on Cisco's Unified Communications products.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Install Unified Communications applications on the Cisco UCS Servers listed below running VMware ESXi based on Guidelines · ·

specified on the Cisco UC on UCS DocWiki site. (UCS Servers include B-Series Servers managed by UCS Manager using SAN boot and C-Series standalone Servers using local hard drive boot) Demonstrate VMware functions and features that complement the UC installation (e.g., vMotion) Install and configure the Cisco Nexus 1000V Switch to support the UC applications

Course Outline:

Overview of Today's Data Center and UCS Data Center Computing Challenges Understanding Server Evolution Introduction to UCS UCS Architecture UCS Hardware Overview Chassis, B-Series Servers (Blades) and Fabric Interconnects C-Series Servers UCS Connectivity and Access Hardware Connectivity High Availability Considerations UCS Manager Interfaces (GUI and CLI) Using CIMC to Provision Standalone Servers The UCS Manager Managing the UCS System Using UCSM Compute Node Connectivity LAN Connectivity SAN Connectivity Service Profiles Creating Resource Pools Creating Service Profiles Using Service Profiles Customizing the Server - The Service Profile BIOS and Boot Options Network Options Storage Options Optional Options Virtualization in the Data Center Introduction to Virtualization VMware Overview Configuring VMware and VMware Networking Using vCenter Adding Unified Communications to the UCS Environment - Planning and Design Implementation Considerations Feature Impact Minimum Requirements LAN Planning SAN Planning Deployment Considerations Using the B-Series Servers Migration Considerations QoS Considerations Provisioning and Configuration Considerations Troubleshooting Considerations Installing UC on UCS Building the Service Profile Preparing the Infrastructure for the Installation Installing VMware ­ ESXi Selecting the Correct OVF Template Installing the UC Application Verifying the Installation Troubleshooting the Installation Nexus 1000V Functions and Features of the Nexus 1000V Switch Installing and configuring the Nexus 1000V Switch Troubleshooting Considerations Lab Outline UCS Manager Overview Creating Resource Pools Creating a Service Profile for the UC Installation Installing VMware ESXi Using vCenter and Building a DVS Configuring vMotion Installing the UC (Subscriber) Application Using the Correct Template Validating Publisher (preinstalled) / Subscriber Connectivity Installing and Configuring the Nexus 1000v Switch Using Functions and Features of the Nexus 1000V (e.g., configuring Qos, using SPAN ports)

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ACEAP v1.0 - Cisco Application Control Engine Appliance

Course Length 4 Days

TE6811_20120611

a four-day, instructor-led, lecture Course Description: Implementing the Cisco ACE Appliance is Cisco Catalyst 4710 Applicationand lab course. You will learn how to deploy and configure the Control Engine (ACE) Appliance. This course covers all of the key features of the Cisco ACE appliance, including resource virtualization and management, server load balancing (Layer 2-4 and Layer 7), Secure Sockets Layer (SSL) termination and offload, and security features like application-layer inspection and fixups. engineers and network architects who need to design Who Should Attend: The primary audience for this course is systemsthe Cisco ACE appliance. The secondary audience for or deploy server load-balancing solutions using this course is network operators and server administrators who need to understand the server load-balancing solutions capabilities of the Cisco ACE appliance.

Prerequisites:

Before attending this course, students must have knowledge of TCP/IP protocol; HTTP and SSL protocols; N-tier application architecture; and server load balancing.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe IP application delivery with the Cisco ACE appliance · Describe the configuration tasks necessary to successfully deploy a Cisco ACE appliance · Describe the structure and function of the Modular Policy CLI statements used to configure Cisco ACE features · Describe the methods used to manage the Cisco ACE appliance · Describe the Cisco ACE features that provide IP application-based security on the Cisco ACE appliance · Describe the capabilities and configuration of the Cisco ACE features used to provide load balancing of IP-based applications · Describe the health monitoring capabilities of the Cisco ACE appliance · Identify the Layer 7 processing options used to provide advanced application networking · Describe the Cisco ACE support for SSL protocol processing · Describe the Cisco ACE web application acceleration, optimization, and compression features · Describe the high-availability features of the Cisco ACE appliance, which are used to provide reliable application networking services

Course Outline:

Course Introduction Overview Course Goal and Objectives Course Flow Additional References Introducing the Cisco ACE 4710 Appliance IP Protocol Stack Review IP Application Review Web Technology Overview Introducing the Cisco ACE Deploying Cisco ACE Connecting Cisco ACE to the Network Cisco ACE Installation Procedure Cisco ACE Appliance GUI Network Topologies Virtualization Resource Management Authorizing Management Users Configuring Interfaces Modular Policy CLI Class Maps Policy Maps Applying Policy Maps Managing the Cisco ACE Appliance Permitting Management Traffic SNMP Manageability Security Features IP Access Control Lists TCP/IP Fragmentation/Reassembly TCP/IP Normalization Network Address Translation Layer 4 Load Balancing Load-Balancing Concepts Load-Balancing Algorithms Configuring Layer 4 Load Balancing Health Monitoring Health Monitoring Overview Active Health Probes HTTP Error Code Monitoring Using TCL Scripting Layer 7 Protocol Processing Configuring HTTP Layer 7 Load Balancing Persistent and Pipelined HTTP Extensions Server Reuse Session Persistence Protocol Inspection HTTP Inspection FTP Protocol Processing Other Inspected Protocols Processing Secure Connections Digital Encryption Technologies SSL Service Options Configuring a Public Key Infrastructure Configuring SSL Proxy Services Deploying Application Acceleration and Optimization Web Application Acceleration Architecture FlashForward Delta Optimization Smart Redirect Fast Redirect FlashConnect Just-in-Time Object Acceleration Adaptive Dynamic Cache Compression Overview High Availability Redundancy Object Tracking Failover State Replication Fault-Tolerance Configuration Displaying Fault-Tolerance Information Integrating Multiple Features Analyzing Network Requirements Designing Cisco ACE Contexts Designing Cisco ACE Features Configuring Multiple Integrated Features Lab Outline Lab 1: Implementing Virtualization Lab 2: Using Network Address Translation Lab 3: Configuring Server Load Balancing Lab 4: Implementing Health Monitoring Lab 5: Configuring Layer 7 Load Balancing Lab 6: Enabling Sticky Connections Lab 7: Enabling Protocol Inspection Lab 8: Configuring SSL Termination Lab 9: Enabling HTTP Optimizations Lab 10: Integrating Multiple Features Lab 11: Troubleshooting Case Study 1: Common SLB Configuration Errors Lab 12: Troubleshooting Case Study 2: Common Layer 7 SLB Configuration Errors

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DCUCSI v4.6 - Data Center Unified Computing Server Integration

Course Length 5 Days

TE6812_20120611

to serve the needs of Course Description: Data Center Unified Computing Server Implementation (DCUCSI) is designed(UCS) B-Series Blade engineers and technicians who implement Cisco Unified Computing System Servers and Cisco UCS C-Series Rack-Mount Servers. DCUCSI v4.6 updates Data Center Unified Computing Implementation (DCUCI) v4.0 and guides learners through rack installation and the provisioning of server hardware, operating systems or hypervisors, and applications. Significant content is devoted to management, maintenance, and troubleshooting. This course articulates Cisco data-center virtualization solutions and explains how to execute a virtualization solution that is based on a detailed implementation plan. Because of the rapid development pace of new product features, approximately 30 percent of the original DCUCI 4.0 course content has been modified or replaced in this offering. is technicians, data-center administrators, Who Should Attend: The primary audience for this coursefor data-center is data-center designers and managers. and system engineers. The secondary audience this course The tertiary audience for this course is program and project managers. Students must have familiarity with Eternet and TCP/IP networking as well as SANs, hypervisor technologies (VMware, vSphere, Microsoft Hyper-V, Citrix Xen), and Fibre Channel Protocol (FCP). Students should also have an understanding of Cisco Enterprise Data Center Architecture, and also of server system design and architecture.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain how the Cisco UCS addresses key management challenges in today's data center environments · Explain the UCS B-Series and C-Series server architectures and hardware components · Explain how to install UCS components including the Fabric Interconnects, Chassis and servers · Configure the UCS components, including the Fabric Interconnects and B-Series and C-Series servers · Configure UCS Basic and Extended Service Profiles, including the use of pooled resources · Integrate C-Series servers into a UCS environment · Configure Cisco Nexus 1000V in a UCS / VMware vSphere environment · Enable high availability in a UCS environment

Course Outline:

UCS Architecture Overview Overview of the Cisco Unified Computing System Architecture and Components UCS B-Series Servers Cisco UCS B-Series Chassis, Power and Licensing B-Series Server Architecture and Features Exploring the UCS Manager and CLI Interfaces Basic Service Profiles and LAN Connectivity Configuring LAN Connectivity Creating Basic Service Profiles Extended Service Profiles and SAN Connectivity Configuring SAN Connectivity Creating Extended Service Profiles Enhancing the Functionality of Service Profiles Creating Identity and Resource Pools Using Pools in Service Profiles Creating and Assigning Policies to Service Profiles Templates and Cloning Virtual Networking Considerations Working with VMware Ethernet Networking Nexus 1000V in UCS Installing and Configuring Nexus 1000V Configuring Nexus 1000V Networking Configuring UCSM for VMware PTS Integrating the C-Series in UCS Integrating the C-Series Servers Managing the UCS RBAC and Authentication Backup and Restore Operations Monitoring System Events Managing and Upgrading Firmware

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ACESM v2.0 - Implementing the Application Control Engine Service Module

Course Length 4 Days

TE6813_20120611

Service Module (ACESM) Course Description: Implementing the Application Control Enginehow to design, deploy, and is a four-day, instructor-led, lecture and lab course that teaches learners optimize intelligent network services using the Cisco ACE Application Control Engine Module for Catalyst 6500 Switches. This course covers all of the key features of the Cisco ACE 2.0 software, including resource virtualization and management, server load balancing (Layer 2 to 4 and Layer 7), Secure Sockets Layer (SSL) termination and offload, and security features like application-layer inspection and fixups.

Who Should Attend: This course is designed for systems engineers and network architects who need to design or deploy server load-balancing solutions using the Cisco ACE Module.

Before attending this course, students must have a basic understanding of the TCP/IP protocol as well as basic knowledge of the N-tier application architecture. Students should also have familiarity with server load-balancing concepts and with HTTP and SSL protocols.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe IP application delivery with the Cisco ACE Module · Describe the configuration tasks necessary to successfully deploy a Cisco ACE Module · Describe the structure and function of the Modular Policy CLI statements used to configure ACE features · Describe the methods used to manage the Cisco ACE Module · Describe the capabilities the Cisco ACE Module used to load balance IP-based applications · Identify the Layer 7 processing options used to provide advanced application networking · Create new contexts and resource classes

Course Outline:

Course Introduction Introducing Cisco ACE Module IP Protocol Stack Review IP Application Review Introducing the Cisco ACE Module Deploying Cisco ACE Module Connecting Cisco ACE to the Network Network Topologies Virtualization Resource Management Authorizing Management Users Configuring Interfaces Configuring Modular Policy CLI Class Maps Policy Maps Applying Policy Maps Managing the Cisco ACE Module Permitting Management Traffic SNMP Manageability Understanding Security Features IP Access Control Lists ACL Object Groups SYN Cookies TCP/IP Fragmentation/Reassembly TCP/IP Normalization Network Address Translation and Port Address Translation Configuring Layer 4 Load Balancing Load-Balancing Concepts Load-Balancing Algorithms Configuring Layer 4 Load Balancing Traffic Rate Limiting Configuring Health Monitoring Health Monitoring Overview Active Health Probes HTTP Error-Code Monitoring

· Create class maps and server farms · Configure a Cisco ACE context to load-balance traffic flows · Configure a Cisco ACE context to monitor real servers · Implement fixups and inspection · Describe the Cisco ACE features that provide IP application security · Implement SSL termination · Configure network address translations · Describe the high availability features of the Cisco ACE Module · Configure a Cisco ACE context to perform a variety functions in

an integrated environment

Lab 1: Implementing Virtualization Lab 2: Using Network Address Translation Lab 3: Configuring Server Load Balancing Lab 4: Implementing Health Monitoring Lab 5: Configuring Layer 7 Load Balancing Lab 6: Enabling Sticky Connections Lab 7: Enabling Protocol Inspection Lab 8: Configuring SSL Termination Lab 9: Integrating Multiple Features Lab 10: Troubleshooting Case Study 1--Common SLB Configuration Errors Lab 11: Troubleshooting Case Study 2--Common Layer 7 SLB Configuration Errors

Using TCL Scripting Route Health Injection Backup Servers and Server Farms KAL-AP Integration Configuring Layer 7 Protocol Processing HTTP Layer 7 Load Balancing Persistent and Pipelined HTTP Extensions HTTP Modifications Session Persistence HTTP Inspection FTP Processing RDP Processing RADIUS Processing RTSP Processing SIP Processing Generic Protocol Parsing Inspected Protocols Processing Secure Connections Digital Encryption Technologies SSL Service Options Configuring a Public-Key Infrastructure Configuring SSL Proxy Services Understanding High Availability Redundancy Object Tracking Failover State Replication Displaying Fault Tolerance Information Integrating Multiple Features Analyzing Network Requirements Designing Cisco ACE Contexts Designing Cisco ACE Features Configuring Multiple Integrated Features Lab Outline Lab Topology Hardware and Software Requirements Lab Equipment Configuration

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8

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

DCNX5K v2.0 - Configuring Cisco Nexus 5000 Switches

5 Days

TE6814_20120805

5000 Switches (DCNX5K) v 2.0 course program Course Description: The Configuring Cisco Nexus and field engineers, consulting systemsis a 5-day ILT trainingsolutions that is designed for systems engineers, technical designers, and Cisco integrators and partners who install and implement the Cisco Nexus 5000 Series Switches. The course provides the key components and procedures that are needed to install, configure, manage, and troubleshoot Cisco Nexus 5000 Series Switches in the LAN, SAN, and unified fabric environments. course is consulting systems Who Should Attend: The primary audience for thisdesigners; network engineers; systems engineers; sell, implement, and engineers; technical solutions and Cisco integrators and partners who maintain Cisco Nexus products in the data center. Network designers; network administrators; and network managers responsible for identifying and managing Cisco Nexus products in the data center may also benefit from this course. Before attending this course, students must have a good understanding of networking protocols (CCNA Certification is recommended). Students must also have a good understanding of the Fibre Channel Protocol and the SAN environment (attendance of a Fibre Channel Protocol class as well as an Implementing Cisco Storage Network Solutions (ICSNS) class (or equivalent experience) is also recommended).

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify the products that comprise the Cisco Nexus 5000 Series Switches product family · Understand Cisco Nexus 5000 Series Switch system architecture · Understand the architecture, features, and usage of the Cisco Nexus Operating System (NX-OS) Software · Configure network features on Cisco Nexus 5000 Series Switches for LAN operation · Configure Cisco Nexus 2000 Series Fabric Extenders for

operation with the parent Cisco Nexus 5000 Series Switch

· Configure Ethernet port channels and virtual port channels (vPC) on Cisco Nexus 5000 Series Switches · Configure Quality of Service (QoS) · Identify and understand the components of the Fibre Channel · · ·

Protocol, the Fibre Channel over Ethernet (FCoE) protocol, and IEEE Data Center Bridging (DCB) Ethernet Enhancements Configure Cisco Nexus 5000 Series Switches to support the FCoE protocol Configure Cisco Nexus 5000 Series Switches for connection to the SAN Secure the operation of Cisco Nexus 5000 Series Switches

Course Outline:

Module 1: Cisco Nexus 5000 Series Switches Product Overview Lesson 1: Introducing the Cisco Nexus 5000 Series Switches Lesson 2: Understanding the Cisco Nexus Family System Architecture Lesson 3: Understanding the Cisco NX-OS Software Architecture Module 2: Network Feature Configuration on the Cisco Nexus 5000 Series Switches Lesson 1: Configuring Layer 2 Switching Features Lesson 2: Configuring Cisco Nexus 2000 Series Fabric Extenders Lesson 3: Configuring Ethernet Port Channels and Virtual Port Channels Lesson 4: Configuring Quality of Service Lesson 5: Configuring Cisco FabricPath Lesson 6: Troubleshooting Layer 2 Switching Module 3: Fibre Channel over Ethernet Lesson 1: Understanding the Fibre Channel Protocol Lesson 2: Understanding the FCoE Protocol Lesson 3: Identifying IEEE Data Center Bridging Enhancements Lesson 4: Configuring FCoE Lesson 5: Troubleshooting FCoE Lesson 6: Configuring SAN Switching Features Lesson 7: SAN Management Tools Lesson 8: Implementing Cisco NPV Mode and NPIV Lesson 9: Troubleshooting SAN Switching Module 4: System Management Features of the Cisco Nexus 5000 Series Switches Lesson 1: Configuring Security Features Lesson 2: Configuring System Management Lesson 3: Understanding Cisco Nexus High Availability Lab Outline Lab 2-1: Configuring Layer 2 Switching Features Lab 2-2: Configuring the Cisco Nexus 5000 Series Switches for Port Channels and DualHoming Using Virtual Port Channels (FEX Active-Active) Lab 2-3: Configuring QoS Lab 3-1: Configuring Management Features on the Cisco Nexus 5000 Series Switches Lab 3-2: Configuring System Management Features Lab 3-3: Upgrading the Cisco NX-OS Software Lab 5-1: Configuring FCoE Lab 5-2: Configuring SAN Switching Features Lab 5-3: Configuring SAN Security Lab 5-4: Configuring NPV Mode on the Cisco Nexus 5000 Switch Lab 6-1: Troubleshooting Layer 2 Switching Lab 6-2: Troubleshooting SAN Switching Lab 6-3: Troubleshooting FCoE

http://www.trainingetc.com

9

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

DCNX7K v2.0 - Implementing the Cisco Nexus 7000

5 Days

TE6815_20120806

is a "5-day" ILT training program and field engineers Course Description: This courseimplement the Cisco Nexus 7000 that is designed for systemsthe key components who install and switch. This course covers and procedures you need to know to configure, manage, and troubleshoot the Cisco Nexus 7000 switch platform. is network engineers and systems engineers. Who Should Attend: The primary audience for this course managers may also benefit from this class. Network designers, network administrators, and network Before attending this class, students must have a good understanding of networking protocols, routing, and switching. It is recommended that students first attend the Cisco IP Routing class (ROUTE) as well as the Cisco Switching class (SWITCH). It is also recommended that students have CCNA certification.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify the chassis and components of the Cisco Nexus 7000 Switch. · Identify which management tools are available for the Cisco Nexus 7000 Switch, and configure the relevant management tool. · Configure the Cisco Nexus 7000 Switch functions and features. · Configure the Cisco Nexus 7000 Switch Security and Quality of Service features. · Troubleshoot key features of the Cisco Nexus 7000 switch.

Course Outline:

Module 1: Cisco Nexus 7000 Switch Product Overview Lesson 1: Cisco Nexus 7000 Product Overview Lesson 2: Describing Cisco NX-OS Software Lesson 3: Understanding High Availability and Redundancy Lesson 4: Using the Connectivity Management Processor Module 2: Cisco Nexus 7000 Switch Management Lesson 1: Configuring User Management Lesson 2: Understanding System Management Module 3: Cisco Nexus 7000 Switch Feature Configuration Lesson 1: Using Virtual Device Contexts on the Cisco Nexus 7000 Switch Lesson 2: Configuring Layer 2 Switching Features Lesson 3: Configuring Port Channels Lesson 4: Configuring the Cisco Nexus 7000 Switch with the Cisco Nexus 2000 Fabric Extender Lesson 5: Configuring Cisco FabricPath Lesson 6: Configuring Layer 3 Switching Features Lesson 7: Configuring MPLS Lesson 8: Configuring Overlay Transport Virtualization (OTV) Lesson 9: Configuring Locator/ID Separation Protocol Lesson 10: Configuring Fibre Channel over Ethernet Module 4: Cisco Nexus 7000 Advanced Feature Configuration Lesson 1: Configuring Security Features Lesson 2: Configuring Quality of Service (QoS) Module 5: Troubleshooting Lesson 1: Understanding the Troubleshooting Process Lesson 2: Using Troubleshooting Features Lesson 3: Troubleshooting Installs, Upgrades, and Reboots Lesson 4: Troubleshooting Virtual Port Channels Lesson 5: Troubleshooting Memory and Packet Flow Issues Lab Outline Lab 1-1: Cisco Nexus 7000 Platform Discovery Lab 2-1: Configuring User Management Lab 2-2: Configuring System Management Lab 3-1: Configuring Layer 2 Switching Lab 3-2: Configuring Port Channels Lab 3-3: Configuring Cisco FabricPath Lab 3-4: Configuring Layer 3 Switching Lab 3-5: Configuring FHRP Lab 3-6 Configuring MPLS Lab 3-7 Configuring Overlay Transport Virtualization Lab 3-8 Configuring Locator/ID Separation Protocol Lab 3-9 Configuring Fibre Channel over Ethernet Lab 4-1: Configuring Security Features Lab 4-2: Configuring Quality of Service Lab 5-1: Configuring Troubleshooting Features Lab 5-2: Troubleshooting Virtual Port Channels and Cisco Fabricpath

http://www.trainingetc.com

10

Phone: 410-290-8383 / Fax: 410-290-9427

VMS-ICM v5.0 - VMware vSphere: Install, Configure, Manage v5.0

Course Length 5 Days

TE6816_20120807

of VMware Course Description: This hands-on training course explores installation, configuration, and management is based on vSphere®, which consists of VMware ESXiTM and VMware vCenter ServerTM. The course ESXi 5.0 and vCenter Server 5.0. Completion of this course satisfies the prerequisite for taking the VMware® Certified Professional 5 exam.

Who Should Attend: This course is designed for system administrators, systems engineers, and operators responsible for ESXi and vCenter Server. Prerequisites:

Before attending this course students must have system administration experience on Microsoft Windows or Linux operating systems.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Install and configure ESXi · Install and configure vCenter Server components · Configure and manage ESXi networking and storage using vCenter Server · Deploy, manage, and migrate virtual machines · Manage user access to the VMware infrastructure

Course Outline:

Course Introduction Introductions and course logistics Course objectives Introduction to VMware Virtualization Introduce virtualization, virtual machines, and vSphere components Explain the concepts of server, network, and storage virtualization Describe where vSphere fits into the cloud architecture Install and use vSphere user interfaces Create Virtual Machines Introduce virtual machines, virtual machine hardware, and virtual machine files Deploy a single virtual machine VMware vCenter Server Introduce vCenter Server architecture Introduce vCenter Server appliance Configure and manage vCenter Server appliance Manage vCenter Server inventory objects and licenses Configure and Manage Virtual Networks Describe, create, and manage a standard virtual switch Describe and modify standard virtual switch properties Configure virtual switch load-balancing algorithms Configure and Manage Virtual Storage Introduce storage protocols and device names Configure ESXi with iSCSI, NFS, and Fibre Channel storage Create and manage vSphere datastores Deploy and manage the VMware vSphere® Storage Appliance Virtual Machine Management Deploy virtual machines using templates and cloning Modify and manage virtual machines Create and manage virtual machine snapshots Perform VMware vSphere® vMotion® and Storage vMotion migrations Create a vSphere vApp Data Protection Discuss a strategy for backing up ESXi hosts and vCenter Server Introduce the VMware Data Recovery appliance Discuss solutions for backing up virtual machines efficiently Access and Authentication Control Control user access through roles and permissions Configure and manage the ESXi firewall Configure ESXi lockdown mode Integrate ESXi with Active Directory Introduce VMware vShield Zones Resource Management and Monitoring Introduce virtual CPU and memory concepts Describe methods for optimizing CPU and memory usage Configure and manage resource pools Monitor resource usage using vCenter Server performance graphs and alarms

· Use vCenter Server to monitor resource usage · Use vCenter Server to increase scalability · Use VMware vCenterTM Update Manager to apply ESXi patches · Use vCenter Server to manage higher availability and data

protection

High Availability and Fault Tolerance Introduce new vSphere High Availability (HA) architecture Configure and manage a vSphere High Availability cluster Introduce VMware Fault Tolerance Scalability Configure and manage a VMware Distributed Resource Scheduler (DRS) cluster Configure Enhanced vMotion Compatibility Use vSphere HA and DRS together Patch Management Manage ESXi patching using vCenter Update Manager Install Update Manager and Update Manager plug-in Create patch baselines Scan and remediate hosts Installing VMware Components Introduce ESXi installation Describe boot from SAN requirements Introduce vCenter Server deployment options Describe vCenter Server hardware, software, and database requirements Install vCenter Server (Windows based)

http://www.trainingetc.com

11

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

DCUFD v3.0 - Designing Cisco Data Center Unified Fabric

5 Days

TE6817_20120817

Course Description: Designing Cisco Data Center Unified Fabric (DCUFD) v3.0 is a five-day course that teaches you how to design a data center unified network.

The DCUFD course is part of the curriculum path leading to the Cisco Data Center Networking Infrastructure Design Specialist certification. The course covers Cisco high-end switching portfolio, architectural components of Cisco Nexus and Cisco Catalyst switching lines, Cisco IOS and NX-OS software architecture, as well as management from the network design perspective. The course describes how to design a data center network architecture using the above equipment either as an Ethernet-only data center, or as a data center using unified fabric. Described are also the features of these data center class platforms ranging from continuous operation, resiliency, and virtualization to power efficiency and management. Included in this course are also various service modules and line cards for Cisco Catalyst 6500 Series Switches and Cisco ASA 5500 Adaptive Security Appliances. Additionally, this course introduces the Cisco Application Networking Services (ANS) portfolio, including ACE module and ACE appliance.

Who Should Attend: The primary audience for this course is network designers and architects, data center network administrators, and system engineers.

The secondary audience for this course is data center network managers and network engineers. The tertiary audience for this course is program and project managers.

Prerequisites:

Before attending this course, students should have Cisco CCDA certification in the Designing for Cisco Internetwork Solutions (DESGN) course.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the data center network architecture design basics, challenges, and environmental requirements · Describe the Cisco data center network equipment · Explain virtualization principles used in data center networks

Course Outline:

Module 1: Data Center Design Fundamentals Lesson 1: Data Center Overview Lesson 2: Cisco Data Center Business Advantage Lesson 3: Designing Data Center Solutions Module 2: Data Center Network Infrastructure Lesson 1: Cisco Catalyst Series Switches Lesson 2: Cisco Nexus Series Switches Lesson 3: Cisco Data Center Security Products Lesson 4: Cisco Data Center Application Services Products Lesson 5: Cisco SAN Products Lesson 6: Cisco Computing, Desktop, and Solution Products Lesson 7: Cisco Data Center Network Management Module 3: Data Center Network Virtualization Principles Lesson 1: Device Virtualization Lesson 2: Network Virtualization Lesson 3: Fabric Virtualization Lesson 4: Data Center Standards and Trends Module 4: Design Data Center Topologies Lesson 1: Designing Data Center Topologies Lesson 2: Designing Data Center Topologies using FEX Lesson 3: Designing Data Center Interconnects Module 5: Design Data Center Services and Security Lesson 1: Designing Data Center IP Services Lesson 2: Designing Data Center Application Services Module 6: Data Center Standards Lesson 1: Data Center Sizing Lab Outline Lab 2-1: Discover Network Infrastructure Topology (Instructor Demonstration) Lab 3-1: Explore Cisco Nexus 7000 Series Switch VDC Lab 3-2: Explore Fabric Virtualization Lab 4-1: Design Data Center Topology with vPC and FEX (Instructor Demonstration) Lab 4-2: Design DCI with OTV Lab 5-1: Designing Layer 3 High Availability

· Explain server virtualization concepts · Design data center services and security · List data center standards, trends, and sizing guidelines

http://www.trainingetc.com

12

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

CWAAS v3.0 - Cisco Wide-Area Application Services

5 Days

TE6818_20120824

an instructor-led course presented by Cisco Course Description: Cisco Wide-Area Application Services (CWAAS) v3.0 isto design and deploy a solution using Cisco training partners. This course will teach learners how WAAS that improves application performance over the WAN while enabling infrastructure consolidation. The learner will also understand Cisco WAAS optimization technology, design considerations, network integration, and system troubleshooting aspects.

Who Should Attend: The primary audience for this course is network designers, network administrators, network engineers, server/system administrators, and systems engineers.

The secondary audience for this course is network managers. Before attending this course, students should have fundamental knowledge of Microsoft Windows networking technologies as well as VMware server virtualization technologies. Students should also have completed the Interconnecting Cisco Network Devices Part 1 (ICND1) course.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the business value of WAN optimization and application acceleration technologies · Perform the basic configuration steps that are required for a Cisco WAAS deployment · Implement, integrate, and manage Cisco WAAS

Course Outline:

Module 1: Cisco Wide-Area Application Services Lesson 1: Introducing Cisco WAAS Module 2: Cisco WAAS Quick Start Lesson 1: Installing and Configuring Cisco WAAS Using Quick Start Module 3: Implementation, Integration, and Management Lesson 1: Implementing Cisco WAAS Central Management Lesson 2: Configuring Application Traffic Policies Lesson 3: Implementing Cisco WAAS Express Lesson 4: Configuring Cisco WAAS Virtualization Lesson 5: Introducing Cisco WAAS Mobile Module 4: Advanced Cisco WAAS Configuration Lesson 1: Introducing Cisco WAAS Traffic Interception Lesson 2: Configuring Advanced Cisco WAVE Features Lesson 3: Implementing Cisco vWAAS Module 5: Cisco WAAS Design Lesson 1: Planning a Cisco WAAS Network Design Lesson 2: Planning and Executing a Cisco WAAS Site Survey Module 6: Cisco WAAS Application Optimizers Lesson 1: Configuring CIFS Optimization Lesson 2: Configuring NFS Optimization Lesson 3: Configuring MAPI Optimization Lesson 4: Configuring HTTP Optimization Lesson 5: Configuring SSL Optimization Lesson 6: Configuring Cisco WAAS Windows Network Printing Lesson 7: Configuring Streaming Video Optimization Lesson 8: Installing Cisco WAAS Mobile Lesson 9: Configuring Cisco WAAS Mobile Options Module 7: Cisco WAAS Troubleshooting Lesson 1: Troubleshooting Introduction Lesson 2: Troubleshooting Network Interception Lesson 3: Troubleshooting WAN Optimization Lesson 4: Troubleshooting Cisco vWAAS Lesson 5: Troubleshooting Cisco WAAS Express Lesson 6: Troubleshooting Cisco WAAS Mobile Lab Outline Lab 2-1: Cisco WAAS Quick Start (Inline) Lab 3-1: Configure Custom Application Traffic Policies Lab 3-2: Configure Cisco WAAS Express Lab 3-3: Configure the Branch Office Cisco WAE-674 for Virtualization Lab 4-1: Configure the Cisco SM-SRE and WCCP Lab 4-2: Configure Cisco vWAAS and the Cisco Nexus 1000v Lab 4-3: Configure and Monitor vPath Interception Case Study 5-1: Design Cisco WAAS Solutions Lab 6-1: Configure Cisco WAAS NFS Acceleration Lab 6-2: Configure Cisco WAAS MAPI Acceleration

· Configure advanced features of Cisco WAAS · Design a Cisco WAAS solution · Implement each of the Cisco WAAS application optimizers for maximum performance · Troubleshoot a Cisco WAAS solution

Lab 6-3: Configure Cisco WAAS SSL Acceleration Lab 6-4: Configure Cisco WAAS Mobile ClientConfiguration Files Summary

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13

Phone: 410-290-8383 / Fax: 410-290-9427

CCNAX v1.1 - Interconnecting Cisco Networking Devices: Accelerated (With Exam Voucher)

Course Length 5 Days

TE5103_20110224

Cisco Networking Devices: Accelerated (CCNAX) v1.0 is an extended hours instructorCourse Description: Interconnectingthat provides students with the knowledge and skills necessary to install, operate, and led boot camp troubleshoot a small to medium-sized network, including connecting to a WAN and implementing network security. This course is the equivalent of Interconnecting Cisco Network Devices Part 1 v1.0 and Interconnecting Cisco Network Devices Part 2 v1.0 together. The ideal candidate would be someone who has worked in a data network environment (PC support/helpdesk or network operations/monitoring), and has had hands-on experience, though no formal training, with Cisco IOS devices. This boot camp will serve to review and expand on what the candidate already knows and add to it, the detailed configuration and implementation of Cisco IOS devices. Prospective CCNAX v1.0 students should prepare themselves for course days consisting of at least 10 hours and as long as 12 hours. Homework will be assigned and reviewed daily. Those new to networking and to Cisco IOS should consider taking the ICND1 and ICND2 classes instead of CCNAX v1.0. audience for Network Who Should Attend: The primaryand Systems this course includes Network Administrators, Network Engineers, Network Managers, Engineers. The secondary audience for this course includes Designers and Project Managers.

Prerequisites:

Students should have basic computer literacy, basic Microsoft Windows navigation skills, and basic Internet usage skills.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe how networks function, identifying major components, · Configure and verify a Cisco router for WAN connections with function of network components, and the OSI reference model HDLC and PPP encapsulation, PAT, static routing, and describe · Describe issues related to increasing traffic on an Ethernet LAN the components that make up a VPN solution and expand the switched network from a small LAN to a · Use the command-line interface to discover neighbors on the medium-sized LAN with multiple switches supporting VLANs, network and manage the router startup and configuration trunking, and spanning tree · Describe routing concepts as they apply to a medium-sized · Describe the reasons for extending the reach of a LAN and the network, discuss dynamic routing with distance vector and linkmethods that can be used, with a focus on RF wireless access state routing protocols, and configure RIP · Describe the reasons for connecting networks and connecting · Configure, verify, and troubleshoot single-area OSPF multiple IP subnets with routers · Configure, verify, and troubleshoot EIGRP

Course Outline:

Module 1: Building a Simple Network Exploring the Functions of Networking Securing the Network Understanding the Host-to-Host Communications Model Understanding the TCP/IP Internet Layer Understanding the TCP/IP Transport Layer Exploring the Packet Delivery Process Understanding Ethernet Connecting to an Ethernet LAN Module 2: Switching Understanding the Challenges of Shared LANs Solving Network Challenges with Switched LAN Technology Exploring the Packet Delivery Process Operating Cisco IOS Software Starting a Switch Securing the Switch Maximizing the Benefits of Switching Implementing VLANs and Trunks Improving Performance with Spanning Tree Routing Between VLANs Troubleshooting Switched Networks Module 3: Wireless LANs Exploring Wireless Networking Understanding WLAN Security Implementing a WLAN Module 4: LAN Connections Understanding Binary Basics Constructing a Network Addressing Scheme Exploring the Packet Delivery Process Starting a Cisco Router Configuring a Cisco Router Understanding Cisco Router Security Using Cisco SDM Using a Cisco Router as a DHCP Server Module 5: WAN Connections Understanding WAN Technologies Enabling the Internet Connection Introducing VPN Solutions Configuring Serial Encapsulation Enabling Static Routing Module 6: Network Environment Management Accessing Remote Devices Discovering Neighbors on the Network Managing Cisco Router Startup and Configuration Managing Cisco Devices Module 7: Medium-Sized Routed Network Construction Exploring the Functions of Routing Enabling RIP Implementing VLSM Module 8: Single-Area OSPF Implementation Implementing OSPF Troubleshooting OSPF Module 9: EIGRP Implementation Implementing EIGRP Troubleshooting EIGRP Module 10: Access Control Lists Introducing ACL Operation Configuring and Troubleshooting ACLs Module 11: Address Space Management Scaling the Network with NAT and PAT Transitioning to IPv6 Module 12: LAN Extension into a WAN with Frame Relay Establishing a WAN Connection with Frame Relay Troubleshooting Frame Relay WANs

http://www.trainingetc.com

14

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

IP6FD v3.0 - IPv6 Fundamentals, Design, and Deployment

5 Days

TE5106_20120207

and Deployment (IP6FD) Course Description: The IPv6 Fundamentals, Design, Partners to their end-userv3.0 course is an instructor-led course that is presented by Cisco Learning customers. This five-day course aims at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. The course also provides an overview of IPv6 technologies, covers IPv6 design and implementation, describes IPv6 operations, addressing, routing, services, transition, and deployment of IPv6 in enterprise as well as in service provider networks, and includes case studies useful for deployment scenarios.

Who Should Attend: This course is for channel partners / resellers and customers.

Students must be ICND1 or ICND2 certified, have an understanding of networking and routing (on Cisco CCNP® level, but no formal certification is required), and have working knowledge of the Microsoft Windows operating system.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the factors that led to the development of IPv6 and possible uses of this new IP structure · Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software · Implement IPv6 services and applications · Understand the updates to IPv4 routing protocols needed to support IPv6 topologies · Understand multicast concepts and IPv6 multicast specifics · Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation · Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks · Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issues--multihoming · Describe the deployment strategies that service providers might consider when deploying IPv6

Course Outline:

Introduction to IPv6 Explaining the Rationale for IPv6 Evaluating IPv6 Features and Benefits Understanding Market Drivers IPv6 Operations Understanding the IPv6 Addressing Architecture Describing the IPv6 Header Format Enabling IPv6 on Hosts Enabling IPv6 on Cisco Routers Using ICMPv6 and Neighbor Discovery Troubleshooting IPv6 Lab 2-1: Enabling IPv6 on Hosts Lab 2-2: Using Neighbor Discovery IPv6 Services IPv6 Mobility Describing DNS in an IPv6 Environment Understanding DHCPv6 Operations Understanding QoS Support in an IPv6 Environment Using Cisco IOS Software Features Lab 3-1: Using Prefix Delegation IPv6-Enabled Routing Protocols Routing with RIPng Examining OSPFv3 Examining Integrated IS-IS Examining EIGRP for IPv6 Understanding MP-BGP Configuring IPv6 Policy-Based Routing Configuring FHRP for IPv6 Configuring Route Redistribution Lab 4-1: Routing with OSPFv3 Lab 4-2: Routing with IS-IS Lab 4-3: Routing with EIGRP Lab 4-4: Routing with BGP and MP-BGP IPv6 Multicast Services Implementing Multicast in an IPv6 Network Using IPv6 MLD Lab 5-1: Multicasting IPv6 Transition Mechanisms Implementing Dual-Stack Describing IPv6 Tunneling Mechanisms Lab 6-1: Implementing Tunnels for IPv6 IPv6 Security Configuring IPv6 ACLs Using IPsec, IKE, and VPNs Discussing Security Issues in an IPv6 Transition Environment Understanding IPv6 Security Practices Configuring Cisco IOS Firewall for IPv6 Lab 7-1: Configuring Advanced ACLs Lab 7-2: Implementing IPsec and IKE Lab 7-3: Configuring Cisco IOS Firewall Deploying IPv6 Examining IPv6 Address Allocation Understanding the IPv6 Multihoming Issue Identifying IPv6 Enterprise Deployment Strategies IPv6 and Service Providers Identifying IPv6 Service Provider Deployment Understanding Support for IPv6 in MPLS Understanding 6VPE Understanding IPv6 Broadband Access Services Lab 9-1: Configuring 6PE and 6VPE IPv6 Case Studies Planning and Implementing IPv6 in Enterprise Networks Planning and Implementing IPv6 in Service Provider Networks Planning and Implementing IPv6 in Branch Networks

http://www.trainingetc.com

15

Phone: 410-290-8383 / Fax: 410-290-9427

IUWNE v2.0 - Implementing Cisco Unified Wireless Networking Essentials

Course Length 5 Days

TE5108_20120531

Unified Wireless Networking Essentials is a 5 day ILT course, designed Course Description: The Implementing Cisco the CCNA-Wireless certification, an associate level certification specializing to help students prepare for in the wireless field. The IUWNE course and CCNA-Wireless certification is a prerequisite to the CCNP-Wireless (Cisco Certified Wireless Professional) curriculum. The CCNA-Wireless curriculum will prepare wireless network associate for the use, positioning, planning, implementation and operation of Cisco WLAN networks. The goal of the IUWNE v2.0 is to provide students with information and practice activities to prepare them to help design, install, configure, monitor and conduct basic troubleshooting tasks of a Cisco WLAN in SMB and Enterprise installations. As an associate level, the course aims at providing entry level information, and will not specialize in any of the advanced features of the Cisco WLAN networks solutions. This course is available in multiple formats. You can purchase instructor-led training (ILT) in a classroom setting or virtual ILT via the web. Both the classroom ILT and virtual ILT versions of this course come with access to our state of the art remote labs that use actual Cisco equipment. For the classroom ILT version of this course, laptops are provided to participate in the handson labs. If you desire to use your own laptop, please bring a laptop computer with an Ethernet port as well as an internal wireless NIC, 802.11a/b/g/n. The laptop's operating systems must be Windows XP (SP3). If your operating system is Windows Vista or Windows 7, include a Terminal Emulator such as HyperTerminal. IN ADDITION, if your laptop does not contain Terminal Emulation you will need administrator rights to the laptop to install software.

Who Should Attend: The Implementing Cisco Unified Wireless Network Essentials course is targeted to Network Engineers, Network Administrators, Network Managers, System Engineers, WLAN designers, Project Managers,

and any individual wishing to attain the CCNP-Wireless level.

Prerequisites:

Students should have completed Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2)

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe wireless fundamentals, such as topologies, RF

·

principles and math, antennae, spread spectrum technologies, frames and physics, wireless regulatory bodies, standards and certifications, and the non-802.11f wireless technologies and their impact on Wi-Fi Describe the Cisco Unifies Wireless Networks basics and configure a Cisco Unified Wireless Network controller and a Cisco Mobility Express controller

· Describe and configure default operating system wireless client · · ·

configuration tools, use the Cisco Aironet Desktop Utility an Site Survey Utility and the Cisco Secure Services Client (SSC), and describe the Cisco Compatible Extensions program Describe and configure wireless security Manage the wireless network from the Cisco Wireless Control System (WCS) Maintain and troubleshoot wireless networks

Course Outline:

Course Introduction Describe Wireless Fundamentals Introducing Wireless Networks and Topologies Introducing Wireless LANs RF Principles Understanding Radio Frequency Mathematics Examining Antennae Describing Spread Spectrum Technologies Introducing Wireless Regulatory Bodies, Standards and Certifications Examining Wireless Media Access Understanding non 802.11 Wireless Technologies and Their Impact on WLANs The Journey of a Wireless Frame Design and Site Survey Considerations Install a Basic Cisco Wireless LAN Understanding Cisco Unified Wireless Network Architecture Basics Configuring a Controller Discovering and Associating with a Controller Examining the AP Operational Modes Roaming Managing the Network from the Controller Configuring and Migrating Standalone Access Points Install Wireless Clients Using Default Configuration Tools Describing the Cisco AnyConnect Secure Mobility Client Understanding The Cisco Compatible Extensions Program Implement Basic WLAN Security Overview Of WLAN Security Establishing IEEE 802.11 Security Centralizing WLAN Authentication Describing EAP Authentications Managing Authentication And Encryption With WPA And WPA2 Configuring Wireless Security On Controllers And Clients Operate Basic WCS Introducing WCS And Cisco WCS Navigator Installing Cisco WCS Interface Working with Controllers from Cisco WCS WCS: Working with Pre-configured Maps WCS: Monitoring the Network with Cisco WCS WCS: Working with CleanAir in Cisco WCS Conduct Basic WLAN Maintenance and Troubleshooting Maintaining The System Troubleshooting

http://www.trainingetc.com

16

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

ROUTE v1.0 - Implementing Cisco IP Routing

5 Days

TE5109_20100312

IP course presented by Cisco Course Description: Implementing CiscotheirRouting (ROUTE) v1.0 is an instructor-led trainingto help students prepare for training partners to end customers. This five-day course is designed Cisco CCNP® certification. The ROUTE course is a component of the CCNP curriculum. The ROUTE course is designed to provide professionals of medium to large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. The goal is to train professionals to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. The ROUTE training reinforces the instruction by providing students with hands-on labs to ensure they thoroughly understand how to implement advanced routing within their networks. want to correctly implement routingWho Should Attend: The primary audience for this course is network professionals who and features, where implementation based solutions given a network design using Cisco IOS services of routing includes planning, configuration, and verification. Students must have the knowledge and skill level equal to Cisco CCNA® certification. They must also have knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses or equivalent skills and knowledge.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Plan and document the configuration and verification of routing · Implement and verify a redistribution solution in a multi-protocol protocols and their optimization in enterprise networks. network that uses Cisco IOS features to control path selection and provides a loop-free topology according to a given network · Identify the technologies, components, and metrics of EIGRP used to implement and verify EIGRP routing in diverse, largedesign and requirements scale internetworks based on requirements. · Evaluate common network performance issues and identify the tools needed to provide Layer 3 path control that uses Cisco · Identify, analyze, and match OSPF multiarea routing functions and benefits for routing efficiencies in network operations in IOS features to control the path order to implement and verify OSPF routing in a complex · Implement and verify a Layer 3 solution using BGP to connect

enterprise network an enterprise network to a service provider

Course Outline:

Module 1: Planning Routing Services to Requirements Lesson 1: Assessing Complex Enterprise Network Requirements Lesson 2: Common Maintenance Processes and Procedures Lab 1-1: Assess Skills for Implementing Complex Networks Lesson 3: Lab 1-1 Debrief Module 2: Implementing an EIGRP based Solution Lesson 1: Planning Routing Implementations with EIGRP Lesson 2: Implementing and Verifying Basic EIGRP for the Enterprise LAN Architecture Lab 2-1: Configure and Verify EIGRP Operations Lesson 3: Lab 2-1 Debrief Lesson 4: Configuring and Verifying EIGRP for the Enterprise WAN Architecture Lab 2-2: Configure and Verify EIGRP Circuit Emulation, and Frame Relay Operations Lesson 5: Lab 2-2 Debrief Lesson 6: Implementing and Verifying EIGRP Authentication Lab 2-3: Configure and Verify EIGRP Authentication Lesson 7: Lab 2-3 Debrief Lesson 8: Advanced EIGRP Features in an Enterprise Network Lab 2-4: Implement and Verify EIGRP Operations Lesson 9: Lab 2-4 Debrief Module 3: Implementing a Scalable Multiarea Network OSPF Based Solution Lesson 1: Planning Routing Implementations with OSPF as Scalable Routing Protocol Lesson 2: How OSPF Packet Processes Work Lesson 3: Improving Routing Performance in a Complex Enterprise Network Lesson 4: Configuring and Verifying OSPF Routing Lab 3-1: Configure and Verify OSPF to Improve Routing Performance Lesson 5: Lab 3-1 Debrief Lab 3-2: Implement and Verify OSPF Multiarea Routing Lesson 6: Lab 3-2 Debrief Lesson 7: Configuring and Verifying OSPF Route Summarization Lab 3-3: Configure and Verify OSPF Route Summarization for Interarea and External Routes Lesson 8: Lab 3-3 Debrief Lesson 9: Configuring and Verifying OSPF Special Area Types Lab 3-4: Configure and Verify OSPF Special Area Types Lesson 10: Lab 3-4 Debrief Lesson 11: Configuring and Verifying OSPF Authentication Lab 3-5: Configure and Verify OSPF Authentication Lesson 12: Lab 3-5 Debrief Module 4: Implement an IPv4-based Redistribution Solution Lesson 1: Assessing Network Routing Performance and Security Issues Lesson 2: Operating a Network Using Multiple IP Routing Protocols Lesson 3: Configuring and Verifying Route Redistribution Lab 4-1: Configure Route Redistribution Between Multiple IP Routing Protocols Lesson 4: Lab 4-1 Debrief Module 5: Implementing Path Control Lesson 1: Assessing Path Control Network Performance Issues Lab 5-1: Configure and Verify Path Control between Multiple IP Routing Protocols Lesson 2: Lab 5-1 Debrief Lesson 3: References to additional Path Control in E-Learning Module 6: Connection of an Enterprise Network to an ISP Network Lesson 1: Planning the Enterprise-to-ISP Connection Lesson 2: Considering the Advantages of Using BGP Lesson 3: Comparing the Functions and Uses of EBGP and IBGP Lesson 4: Configuring and Verifying Basic BGP Operations Lab 6-1: Configure BGP Operations Lesson 5: Lab 6-1 Debrief Lesson 6: Using the BGP Attributes and Path Selection Process Lab 6-2: Manipulate EBGP Path Selections Lesson 7: Lab 6-2 Debrief Lesson 8: E-Learning Training on IPv6 and Routing for Branch Offices and Remote Workers

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17

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Course Length

SWITCH v1.0 - Implementing Cisco Switched Networks

5 Days

TE5110_20100315

is a five-day instructor-led training course, Course Description: Implementing Cisco Switched Networks (SWITCH) v1.0 and verify the implementation of complex designed to help students prepare to plan, configure, enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. These skills are validated in the Cisco CCNP® Routing and Switching certification, a professional-level certification specializing in the routing and switching field. This course is a component of the Cisco CCNP Routing and Switching curriculum. This course is designed to give students a firm understanding of how to manage switches in an enterprise campus environment. This training class reinforces the instruction by providing students with hands-on labs. who will need to correctly Who Should Attend: The primary audience for thisacourse are network professionals services and features. The implement switch-based solutions given network design using Cisco IOS typical job roles for this type of professional are network engineers, network operations center (NOC) technical support personnel, or help desk technicians.

Prerequisites:

(ICND2) courses.

Students must have knowledge and experience equivalent to having attended the Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2

Benefits of Attendance: Upon completion of this course, students will be able to:

· Analyze campus network designs · Implement VLANs in a network campus · Implement spanning tree · Implement inter-VLAN routing in a campus network · Implement a highly available network

Course Outline:

Module 1: Analyzing Campus Network Designs Lesson 1: Enterprise Campus Architecture Lesson 2: Cisco Lifecycle Services and Network Implementation Lab 1-1: New Hire Test Lesson 3: Lab 1-1 Debrief Module 2: Implementing VLANs in Campus Networks Lesson 1: Applying Best Practices for VLAN Topologies Lesson 2: Configuring Private VLANs Lesson 3: Configuring Link Aggregation with EtherChannel Lab 2-1: Design and Implement VLANs, Trunks, and EtherChannel Lesson 4: Lab 2-1 Debrief Lab 2-2: Troubleshoot Common VLAN Configuration and Security Issues Lesson 5: Lab 2-2 Debrief Lab 2-3: Configure Private VLANs Lesson 6: Lab 2-3 Debrief Module 3: Implementing Spanning Tree Lesson 1: Spanning Tree Protocol Enhancements Lesson 2: Describing STP Stability Mechanisms Lab 3-1: Implement Multiple Spanning Tree Lesson 3: Lab 3-1 Debrief Lab 3-2: Implement PVSRT+ Lesson 4: Lab 3-2 Debrief Lab 3-3: Troubleshoot Spanning Tree Issues Lesson 5: Lab 3-2 Debrief Module 4: Implementing Inter-VLAN Routing Lesson 1: Describing Routing Between VLANs Lesson 2: Deploying Multilayer Switching with Cisco Express Forwarding Lab 4-1: Implement Inter-VLAN Routing Lesson 3: Lab 4-1 Debrief Lab 4-2 Troubleshoot Inter-VLAN Routing Lesson 4: Lab 4-2 Debrief Module 5: Implementing a Highly Available Network Lesson 1: Understanding High Availability Lesson 2: Implementing High Availability Lesson 3: Implementing Network Monitoring Lab 5-1: Implement High Availability in a Network Design Lesson 4: Lab 5-1 Debrief Module 6: Implementing Layer 3 High Availability Lesson 1: Configuring Layer 3 Redundancy with HSRP Lesson 2: Configuring Layer 3 Redundancy with VRRP and GLBP Lab 6-1: Implement and Tune HSRP Lesson 3: Lab 6-1 Debrief Lab 6-2: Implement VRRP Lesson 4: Lab 6-2 Debrief

· Implement high-availability technologies and techniques using multilayer switches in a campus environment · Implement security features in a switched network · Integrate WLANs into a campus network · Accommodate voice and video in campus networks

Module 7: Minimizing Service Loss and Data Theft in a Campus Network Lesson 1: Understanding Switch Security Issues Lesson 2: Protecting Against VLAN Attacks Lesson 3: Protecting Against Spoofing Attacks Lesson 4: Securing Network Services Lab 7-1: Secure Network Switches to Mitigate Security Attacks Lesson 5: Lab 7-1 Debrief Module 8: Accommodating Voice and Video in Campus Networks Lesson 1: Planning for Support of Voice in a Campus Network Lesson 2: Integrating and Verifying VoIP in a Campus Infrastructure Lesson 3: Working with Specialists to Accommodate Voice and Video on Campus Switches Lab 8-1: Plan Implementation and Verification of VoIP in a Campus Network Lesson 4: Lab 8-1 Debrief Module 9: Integrating Wireless LANs into a Campus Network Lesson 1: Comparing WLANs with Campus Networks Lesson 2: Assessing the Impact of WLANs on Campus Networks Lesson 3: Preparing the Campus Infrastructure for WLANs Lab 9-1: Integrate Wireless in the Campus Lesson 4: Lab 9-1 Debrief

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18

Phone: 410-290-8383 / Fax: 410-290-9427

TSHOOT v1.0 - Troubleshooting and Maintaining Cisco IP Networks

Course Length 5 Days

TE5111_20100315

Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course Course Description: Troubleshooting andCisco training partners to customers who use Cisco products. This five-day course that is presented by is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum. The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations. skill level at Who Should Attend: The primary audience for this course are network professionals who want to increase their this type of maintaining and troubleshooting complex Cisco IP networks. The typical job roles for professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians. Students must have Cisco CCNA® certification. In addtion to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment. Students should also have knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or have equivalent skills and knowledge.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Plan and document the most commonly performed maintenance functions in complex enterprise networks · Develop a troubleshooting process to identify and resolve problems in complex enterprise networks · Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks · Practice maintenance procedures and fault resolution in switching-based environments · Practice maintenance procedures and fault resolution in routing-based environments · Practice maintenance procedures and fault resolution in a secure infrastructure · Troubleshoot and maintain integrated, complex enterprise networks

Course Outline:

Module 1: Planning Maintenance for Complex Networks Lesson 1: Applying Maintenance Methodologies Lesson 2: Common Maintenance Processes and Procedures Lesson 3: Network Maintenance Tools, Applications, and Resources Lab 1-1: Lab Access Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks Lab 2-1: Introduction to Troubleshooting Lesson 1: Lab 2-1 Debrief Lesson 2: Applying Troubleshooting Methodologies Lesson 3: Planning and Implementing Troubleshooting Procedures Lesson 4: Integrating Troubleshooting into the Network Maintenance Process Module 3: Maintenance and Troubleshooting Tools and Applications Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software Lesson 2: Using Specialized Maintenance and Troubleshooting Tools Lab 3-1: Maintenance and Troubleshooting Tools Lesson 3: Lab 3-1 Debrief Module 4: Maintaining and Troubleshooting Campus SwitchingBased Solutions Lesson 1: Troubleshooting VLANs Lesson 2: Troubleshooting Spanning Tree Lab 4-1: Layer 2 Connectivity and Spanning Tree Lesson 3: Lab 4-1 Debrief Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing Lesson 5: Troubleshooting FHRPs Lab 4-2: Layer 3 Switching and First-Hop Redundancy Lesson 6: Lab 4-2 Debrief Lesson 7: Troubleshooting Performance Problems on Switches Lesson 8: References to Additional Campus Switching Technologies in E-Learning Module 5: Maintaining and Troubleshooting Routing-Based Solutions Lesson 1: Troubleshooting Network Layer Connectivity Lesson 2: Troubleshooting EIGRP Lab 5-1: Layer 3 Connectivity and EIGRP Lesson 3: Lab 5-1 Debrief Lesson 4: Troubleshooting OSPF Lesson 5: Troubleshooting Route Redistribution Lab 5-2: OSPF and Route Redistribution Lesson 6: Lab 5-2 Debrief Lesson 7: Troubleshooting BGP Lab 5-3: Border Gateway Protocol Lesson 8: Lab 5-3 Debrief Lesson 9: Troubleshooting Performance Problems on Routers Lab 5-4: Router Performance Lesson 10: Lab 5-4 Debrief Lesson 11: References to Additional Troubleshooting on NAT and DHCP in E-Learning Module 6: Maintaining and Troubleshooting Network Security Solutions Lesson 1: Troubleshooting Security Features Lab 6-1: Introduction to Network Security Lesson 2: Lab 6-1 Debrief Lesson 3: Security Features Review Lab 6-2: Cisco IOS Security Features Lesson 4: Lab 6-2 Debrief Lesson 5: References to Additional Security Troubleshooting in E-Learning Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks Lesson 1: Troubleshooting Complex Environments Lab 7-1: Troubleshooting Complex Environments Lesson 2: Lab 7-1 Debrief

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19

Phone: 410-290-8383 / Fax: 410-290-9427

ARCH v2.1 - Designing Cisco Network Service Architectures

Course Length 5 Days

TE5112_20120611

course is a five-day instructor-led Course Description: The Designing Cisco Network Service Architectures (ARCH) v2.1the conceptual, intermediate, and course. The aim of the course is to enable learners to perform detailed design of a network infrastructure that supports desired network solutions over intelligent network services, in order to achieve effective performance, scalability, and availability. This course enables learners, by applying solid Cisco network solution models and recommended design practices, to provide viable, stable enterprise internetworking solutions. The course presents concepts and examples that are necessary to design converged enterprise networks. Advanced network infrastructure technologies, such as virtual private networks (VPNs) and other security solutions, are also covered. certification and those Who Should Attend: The primary audience for this course is individuals seeking the Cisco CCDP® this course is presales working towards the Cisco CCDE® certification. The secondary audience for and postsales network engineers that are involved in network design, planning, and implementation; network administrators and designers that are responsible for designing and implementing the enterprise network; and Cisco CCDA®, CCDP, and CCDE candidates. Before taking the ARCH v2.1 course, learners should be familiar with internetworking technologies, Cisco products, and Cisco IOS features. To gain the prerequisite skills and knowledge, Cisco strongly recommends knowledge of Cisco CCNA® (the recommended courses for CCNA are the Interconnecting Cisco Network Devices Part 1 (ICND1) and Interconnecting Cisco Network Devices Part 2 (ICND2) courses); Cisco CCDA (the recommended course for CCDA is Designing for Cisco Internetwork Solutions (DESGN)); Implementing Cisco IP Routing (ROUTE) (The recommended course for the ROUTE exam is Implementing Cisco IP Routing (ROUTE)); and Implementing Cisco Switched Networks (SWITCH) content (The recommended course for the SWITCH exam is Implementing Cisco IP Switched Networks (SWITCH)).

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Introduce the Cisco Network Architectures for the Enterprise and · Create conceptual, intermediate, and detailed enterprise data explain how this concept addresses enterprise network needs center designs for performance, scalability, and availability · Create conceptual, intermediate, and detailed enterprise edge · Describe how the Cisco Network Architectures for the Enterprise and remote infrastructure designs can be used as a framework for designing enterprise networks · Create conceptual, intermediate, and detailed network service designs for security considerations · Create conceptual, intermediate, and detailed enterprise campus network designs · Create conceptual, intermediate, and detailed VPN designs

Course Outline:

Cisco Network Architectures for the Enterprise Review of Network Architectures for the Enterprise Reviewing the Cisco PPDIOO Approach Enterprise Campus Network Design High Availability in the Enterprise Campus Layer 2 Design Recommendations Layer 3 Design Recommendations Designing the Layer 2-to-Layer 3 Boundary Describing Enterprise Network Virtualization Technologies Infrastructure Services Considerations Advanced Addressing and Routing Design Advanced Addressing Design Advanced Routing Design Scalable EIGRP Design Scalable OSPF Design Scalable BGP Design Advanced WAN Services Design Considerations Optical Technologies for WANs Using Metro Ethernet, VPLS, and MPLS VPN Technologies Advanced WAN Service Implementations Enterprise Data Center Design Core and Aggregation Layer Design Access Layer Design Scaling the Data Center Architecture Spanning-Tree Sizing and High Availability E-Commerce Module Design Common Component Designs for the E-Commerce Module Integrated E-Commerce Designs SAN Design Considerations Identifying SAN Components and Technologies SAN and SAN Extension Design Integrated Fabric Designs Using Cisco Nexus Technology Security Services Design Firewall Design Considerations Network Admission Control Design Intrusion Detection and Prevention Designs IPsec and SSL VPN Design Remote Access VPN Design Site-to-Site VPN Design IPsec VPN Technologies VPN Management and Scaling IP Multicast Design IP Multicast Overview PIM and RP Considerations IP Multicast Security Network Management Capabilities with Cisco IOS Software Embedded Management Capabilities NetFlow Considerations NBAR Considerations IP SLA Considerations

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20

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

UCA v8.5 - Unity Connection Administration

2 Days

TE5202_20111103

Course Description: Unity Connection Administration (UCA) v8.5 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity

Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.5 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. This course provides an understanding of latest Cisco Unity Connection version 8.5 features such as Unified Messaging concepts and implementation, including Single Inbox, Text to Speech, and calendars. support personnel, and Helpdesk support Who Should Attend: The primary audiences for this course are Administrators, IT Engineering Staff Personnel. staff. The secondary audiences for this course are Network Students should have a basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. They should also have a basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks and also have a basic understanding of Cisco Unified Communications Manager.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system · Describe the components that are required for user call processing by Cisco Unity Connection · Implement the various features and options that are available to users in Cisco Unity Connection · Explore the version 8.5 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars. · Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline:

Module 1: Introduction to Cisco Unity Connection An Overview of Cisco Unity Connection Navigating Cisco Unity Connection Understanding Call Handlers, Users, and Call Flow Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Module 2: Configuring Users and Contacts Explaining Users and Contacts Managing Multiple Users Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Module 3: Implementing Features Implementing the Dial Plan Understanding User Features Accessing Voice Messaging and User Features Managing Distribution Lists Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Messaging and User Features Module 4: Using Cisco Unity Connection Applications, Tools and Reports Designing an Audiotext Application Using Cisco Unity Connection Tools and Reports Using the Disaster Recovery System Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports

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21

Phone: 410-290-8383 / Fax: 410-290-9427

CIPT1 v8.0 - Implementing Cisco Unified Communications Manager Part 1

Course Length 5 Days

TE5207_20101111

Communications Manager, Part (CIPT1) v8.0 prepares you for Course Description: ImplementingaCisco Unified Communications Manager solution1at a single-site environment. This implementing Cisco Unified course focuses primarily on Cisco Unified Communications Manager Version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. are network administrators, network engineers, and CCNP Voice Who Should Attend: The primary audiences for this course for this course are systems engineers. candidates. The secondary audience The knowledge and skills that a learner must have before attending this course include working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Students must also have the ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP, know the basics of digital interfaces, PSTN, and VoIP, have fundamental knowledge of converged voice and data networks, and the have the ability to configure Cisco IOS gateways with traditional and VoIP call legs.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe Cisco Unified Communications Manager, including its · Implement PSTN access in Cisco Unified Communications · ·

functions, architecture, deployment and redundancy options, and how to install or upgrade Perform Cisco Unified Communications Manager initial configuration and user management Configure Cisco Unified Communications Manager to support on-cluster calling

· ·

Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment Implement Cisco Unified Communications Manager media resources Implement Cisco Unified Communications Manager features and applications

Course Outline:

Module 1: Introduction to Cisco Unified Communications Manager Understanding Cisco Unified Communications Manager Architecture Understanding Cisco Unified Communications Manager Deployment and Redundancy Options Module 2: Administering Cisco Unified Communications Manager Managing Services and Initial Configuration of Cisco Unified Communications Manager Managing User Accounts in Cisco Unified Communications Manager Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager Module 3: Single-Site On-Net Calling Understanding Endpoints in Cisco Unified Communications Manager Implementing IP Phones Lab 3-1: Implementing IP Phones Module 4: Single-Site Off-Net Calling Implementing PSTN Gateways in Cisco Unified Communications Manager Configuring Cisco Unified Communications Manager Call-Routing Components Using Partitions and CSSs to Implement Calling Privileges for On-Net Calls Implementing Cisco Unified Communications Manager Digit Manipulation Implementing Gateway Selection and PSTN Access Features Implementing Call Coverage in Cisco Unified Communications Manager Lab 4-1: Implementing PSTN Gateways Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components Lab 4-3: Implementing Digit Manipulation Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager Module 5: Media Resources Implementing Media Resources in Cisco Unified Communications Manager Lab 5-1: Implementing Media Resources Module 6: Feature and Application Implementation Configuring Cisco IP Phone Services Configuring Cisco Unified Communications Manager Native Presence Configuring Cisco Unified Mobility Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence Lab 6-2: Configuring Cisco Unified Mobility

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22

Phone: 410-290-8383 / Fax: 410-290-9427

CIPT2 v8.0 - Implementing Cisco Unified Communications Manager, Part 2

Course Length 5 Days

TE5213_20101111

Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 Course Description: ImplementingCisco Unified Communications solution in a multisite environment. It prepares you for implementing covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC), including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). this course are network administrators and network engineers, as Who Should Attend: The primary audiences forThe secondary audiences for this course are systems engineers. well as CCNP Voice candidates. Students should have working knowledge of converged voice and data networks, working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways, the ability to configure and operate Cisco routers and switches, and the ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe multisite deployment issues and solutions, and describe and configure required dial plan elements · Implement call-processing resiliency in remote sites by using

Course Outline:

Module 1: Multisite Deployment Implementation Identifying Issues in a Multisite Deployment Identifying Multisite Deployment Solutions Implementing Multisite Connections Implementing a Dial Plan for International Multisite Deployments Lab 1-1: Implementing Basic Multisite Connections Lab 1-2: Implementing a Dial Plan for International Multisite Deployments

Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode

· Implement bandwidth management and CAC to prevent oversubscription of the IP WAN · Implement Device Mobility and Cisco Extension Mobility · Describe and implement CCD deployments

Module 2: Centralized Call-Processing Redundancy Implementation Examining Remote Site Redundancy Options Implementing SRST and MGCP Fallback Implementing Cisco Unified Communications Manager Express in SRST Mode Lab 2-1: Implementing SRST and MGCP Fallback Lab 2-2: Implementing Cisco Unified Communications Manager Express in SRST Mode Module 3: Bandwidth Management and CAC Implementation Managing Bandwidth Implementing CAC Lab 3-1: Implementing Bandwidth Management Lab 3-2: Implementing CAC Module 4: Implementation of Features and Applications for Multisite Deployments Implementing Device Mobility Implementing Cisco Extension Mobility Lab 4-1: Implementing Device Mobility Lab 4-2: Implementing Cisco Extension Mobility Module 5: Call Control Discovery Implementing SAF and CCD Lab 5-1: Implementing Cisco SAF and CCD

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23

Phone: 410-290-8383 / Fax: 410-290-9427

CVOICE v8.0 - Implementing Cisco Voice Communications and QoS

Course Length 5 Days

TE5209_20101111

Course Description: Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of

IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related quality of service (QoS) mechanisms that are required in Cisco Unified Communications networks. for administrators, Who Should Attend: This course is also network from taking this network engineers, and CCNP Voice candidates. Systems engineers will benefit course. The knowledge and skills that a learner must have before attending this course includes working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing, the ability to configure and operate Cisco IOS routers in an IP environment at the Cisco CCNA® Routing and Switching level, and basic knowledge of traditional voice, converged voice, and data networks at the Cisco CCNA Voice level.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain what a voice gateway is, how it works, and describe its usage, components, and features · Describe the characteristics and configuration elements of VoIP call legs · Describe how to implement IP phones using Cisco Unified Communications Manager Express · Describe the components of a dial plan, and explain how to implement a dial plan on a Cisco Unified voice gateway · Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support · Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network

Course Outline:

Module 1: Introduction to Voice Gateways Understanding Cisco Unified Communications Networks and the Role of Gateways Examining Gateway Call Routing and Call Legs Configuring Gateway Voice Ports Understanding DSP Functionality, Codecs, and Codec Complexity Lab 1-1: Configuring Voice Ports Lab 1-2: Configuring DSPs Module 2: VoIP Call Legs Examining VoIP Call Legs and VoIP Media Transmission Explaining H.323 Signaling Protocol Explaining SIP Signaling Protocol Explaining MGCP Signaling Protocol Describing Requirements for VoIP Call Legs Configuring VoIP Call Legs Lab 2-1: Configuring VoIP Call Legs Module 3: Cisco Unified Communications Manager Express Endpoints Implementation Introducing Cisco Unified Communications Manager Express Examining Cisco Unified Communications Manager Express Endpoint Requirements Configuring Cisco Unified Communications Manager Express Endpoints Lab 3-1: Configuring Cisco Unified Communications Manager Express to Support Endpoints Module 4: Dial Plan Implementation Introducing Call Routing Understanding Dial Plans Describing Digit Manipulation Configuring Path Selection Configuring Calling Privileges Lab 4-1: Implementing Digit Manipulation Lab 4-2: Implementing Path Selection Lab 4-3: Implementing Calling Privileges Module 5: Gatekeeper and Cisco Unified Border Element Implementation Understanding Gatekeepers Examining Cisco Unified Border Element Lab 5-1: Implementing Gatekeepers Lab 5-2: Implementing Cisco Unified Border Element Module 6: Quality of Service Introducing QoS Understanding QoS Mechanisms and Models Explaining Classification, Marking, and Link Efficiency Mechanisms Managing Congestion and Rate Limiting Understanding Cisco AutoQoS Lab 6-1: Implementing QoS Using Cisco AutoQoS and Manual Configuration

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24

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

CMA v8.5 - Communications Manager Administration

3 Days

TE5211_20111019

(CMA) v8.5 provides system administrators and networking Course Description: Communications Manager Administrationthe Cisco Unified Communications Manager System. This professionals with an understanding of course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5. The course is geared to individuals that will be using and managing the system and performing administration for level 1 and beginning level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. primary audience for this course are phone network administrators, data system administrators, Who Should Attend: The entry-level network engineers. The secondary audience for this course includes those looking to and gain a technical overview of Cisco Unified Communications Manager and those who need a preparatory course before taking CIPT1 and CIPT2.

Prerequisites:

Students must have basic knowledge of the Windows desktop environment. They should also have basic knowledge of IP and networking or voice networks, but it is not required.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the Cisco Unified Communications Manager network, service, and features · Understand the importance of and configuration of redundancy and high availability in the enterprise network · Explore the basic server configuration and administration · Describe user configuration and web interface · Explain the user configuration and functions and features in credential policies · Understand the configuration and features of the Disaster

Recovery System to configure backups and perform a restore

· Explain basic phone configuration options and the use of the Bulk Administration Tool (BAT) · Understand the purpose and function of Class of Control and the · ·

various configuration elements required for the traditional and line/device approach Explain the route plan and on-net/off-net calling Understand the various dial plan configuration elements, including translation patterns, route filters and various digit manipulation elements

Course Outline:

Module 1: Introduction to IP Telephony Exploring IP Telephony Describing Deployment Models Module 2: Defining the Basic Configuration Logging In to Cisco Unified Communications Manager Basic Server Configuration Describing User Administration Configuring DRS Backup and Restore Procedures Lab 2-1: Performing General Administration Lab 2-2: Configuring Basic Settings Lab 2-3: Backing Up and Restoring the Publisher Module 3: User Administration Understanding User Configuration Using the User Web Pages Lab 3-1: Creating and Associating Users Module 4: Preparing for Phone Registration Configuring System Parameters Supporting Cisco IP Phones Exploring Phone Registration and Cisco IP Phones Using the Bulk Administration Tool (BAT) Lab 4-1: Configuring the System to Support Cisco IP Phones Lab 4-2: Using the Cisco Unified Communications Manager BAT Module 5: Configuring a Basic Route Plan Dial Plan Connectivity Creating a Route Plan Lab 5-1: Configuring Basic Dial Plan Elements Module 6: Understanding Route Filters and Digit Manipulation Configuring Translation Patterns and Route Filters Understanding Digit Manipulation Understanding Multisite Features Lab 6-1: Configuring Complex Dial Plan Elements Module 7: Class of Control Defining Class of Control Using Class of Control Features Lab 7-1: Implementing Calling Privileges and Restrictions Module 8: Understanding Media Resources Defining Media Resources Exploring Media Resource Management Lab 8-1: Configuring Media Resources Module 9: Describing CUCM Features Understanding Basic Features Exploring Hunt Groups Describing Phone Services Lab 9-1: Configuring User Features Lab 9-2: Configuring Hunt Groups and Call Coverage Lab 9-3: Configuring IP Phone Services

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Phone: 410-290-8383 / Fax: 410-290-9427

CAPPS v8.0 - Integrating Cisco Unified Communications Applications

Course Length 5 Days

TE5214_20101208

Cisco Unified Communications Applications the integration Course Description: IntegratingCisco Unified Presence, Cisco Unity Express, (CAPPS) v8.0 teaches learnersdescribes voice options of and Cisco Unity Connection. It messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Who Should Attend: The primary students for this course are Network administrators and network engineers and CCNP Voice candidates. The secondary students for this course are Systems engineers. Prerequisites:

Unity Connection. Students should have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager and Cisco

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe voice-mail integration options and requirements · Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment · Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment · Implement voice-mail networking using VPIM · Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Course Outline:

Module 1: Introduction to Voice Mail Voice-Mail Integration Overview General Requirements for Voice-Mail Integration Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment Integrating with Cisco Unified Communications Manager Configuring the Cisco Unity Connection System Using Cisco Unity Connection Partitions and Search Spaces Implementing Cisco Unity Connection Call Management Configuring Cisco Unity Connection Users Monitoring and Troubleshooting Cisco Unity Connection Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Lab 2-2: Configuring Cisco Unity Connection System Settings Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces Lab 2-4: Implementing Cisco Unity Connection Call Management Lab 2-5: Configuring Cisco Unity Connection Users Lab 2-6: Troubleshooting Cisco Unity Connection (Optional) Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment Understanding Cisco Unity Express Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Configuring the Cisco Unity Express System Configuring Cisco Unity Express Users Understanding Cisco Unity Express AutoAttendant Troubleshooting Cisco Unity Express Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Lab 3-2: Configuring Cisco Unity Express System Settings Lab 3-3: Configuring Cisco Unity Express Users Lab 3-4: Implementing Cisco Unity Express AutoAttendant Lab 3-5: Troubleshooting Cisco Unity Express (Optional) Module 4: Voice Profile for Internet Mail Implementation Understanding VPIM Implementing VPIM in Cisco Unity Connection Implementing VPIM in Cisco Unity Express Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express Module 5: Cisco Unified Presence Implementation Understanding Cisco Unified Presence Understanding Cisco Unified Presence Components and Communication Flows Integrating Cisco Unified Presence Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator Verifying and Troubleshooting Tools for Cisco Unified Presence Components Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components (Optional)

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Phone: 410-290-8383 / Fax: 410-290-9427

TVOICE v8.0 - Troubleshooting Cisco Unified Communications

Course Length 5 Days

TE5215_20101209

prepares network professionals Course Description: Troubleshooting Cisco Unified Communications (TVOICE) v8.0Unified Communications systems with the knowledge and skills that are required to troubleshoot Cisco and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Who Should Attend: The primary students for this course are Network administrators and network engineers and CCNP Voice candidates. The secondary students for this course are Systems engineers.

Students need to have working knowledge of converged voice and data networks, working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways, working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe a systematic methodology to ·

troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager

· Diagnose a call setup issue and resolve · Troubleshoot issues that are related to ·

the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown Solve the common issues of an SAFenabled network and CCD

·

Cisco Unified Communications Manager features and applications Troubleshoot voice quality issues and issues that are related to media resources

Course Outline:

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions Identifying Cisco Unified Communications Deployments Using Troubleshooting Methodology Using Troubleshooting and Monitoring Tools Module 2: Cisco Unified Communications Manager Troubleshooting Troubleshooting Common Gateway and Endpoint Registration Issues Troubleshooting Cisco Unified Communications Manager Availability Issues Troubleshooting Database Replication Issues Troubleshooting LDAP Integration Issues Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Lab 2-2: Configuring Cisco Unity Connection System Settings Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces Lab 2-4: Implementing Cisco Unity Connection Call Management Lab 2-5: Configuring Cisco Unity Connection Users Lab 2-6: Troubleshooting Cisco Unity Connection (Optional) Module 3: Troubleshooting Call Setup Issues Examining Call Setup Issues and Causes Troubleshooting On-Premises Single-Site Calling Issues Troubleshooting On-Net Multisite Calling Issues Troubleshooting Off-Net Calling Issues Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Lab 3-2: Configuring Cisco Unity Express System Settings Lab 3-3: Configuring Cisco Unity Express Users Lab 3-4: Implementing Cisco Unity Express AutoAttendant Lab 3-5: Troubleshooting Cisco Unity Express (Optional) Module 4: SAF and CCD Issues Troubleshooting SAF Troubleshooting CCD Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues Troubleshooting Device Mobility Issues Troubleshooting Cisco Extension Mobility Issues Troubleshooting Cisco Unified Mobility Issues Troubleshooting Cisco Unified Communications Manager Native Presence Issues Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components (Optional) Module 6: Voice Quality and Media Resources Issues Troubleshooting MOH Issues Troubleshooting MTP Issues Troubleshooting Issues with Conferences Troubleshooting Transcoder Issues Troubleshooting Issues with RSVP Agents Troubleshooting Voice Quality Issues

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Phone: 410-290-8383 / Fax: 410-290-9427

ICOMM v8.0 - Introducing Cisco Voice and Unified Communications Administration

Course Length 5 Days

TE5216_20120601

Course Description: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified

Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Who Should Attend: The primary audience for this course are network administrators, network engineers, and Cisco CNNA voice candidates. Systems engineers may also benefit. Prerequisites:

Connection. Students must have working knowledge of converged voice and data networks as well as basic knowledge of Cisco IOS gateways and Cisco Unified Communications Manager and Cisco Unity

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows · Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence · Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express · Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express · Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express · Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications · Describe how to maintain a Cisco Unified Communications solution

Course Outline:

Course Introduction Overview Course Goal and Objectives Course Flow Additional References Your Training Curriculum Overview of Cisco Unified Communications Solutions Understanding the Components of Cisco Unified Communications Solutions Understanding the Characteristics of Cisco Unified Communications Solutions Overview of Administrator and End-User Interfaces Understanding Administrator Interfaces Understanding End-User Interfaces Lab 2-1: Exploring Administrator Interfaces Lab 2-2: Exploring End-User Interfaces Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Understanding Call Flows and Call Legs Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express Endpoint and End User Administration Understanding Endpoint Characteristics and Configuration Requirements Understanding Endpoint Implementation Options Understanding End-User Characteristics and Configuration Requirements Understanding End-User Implementation Options Lab 4-1: Implementing Endpoints Lab 4-2: Implementing End Users Enablement of End User Telephony and Mobility Features Understanding Telephony Features Enabling Telephony Features Understanding Mobility Features Enabling Mobility Features Lab 5-1: Enabling Telephony Features Lab 5-2: Enabling Mobility Features Enablement of Cisco Unity Connection and Cisco Unified Presence Understanding Cisco Unity Connection Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Understanding End User and Voice Mailbox Implementation Options Understanding Cisco Unified Presence Enabling Cisco Unified Presence Lab 6-1: Implementing End Users and Voice Mailboxes Lab 6-2: Enabling Cisco Unified Presence Cisco Unified Communications Solutions Maintenance Providing End-User Support Understanding Cisco Unified Communications Manager Reports Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Monitoring the System with Cisco Unified Real-Time Monitoring Tool Monitoring Voice Mail in Cisco Unity Connection Understanding the Disaster Recovery System Lab 7-1: Providing End-User Support (optional) Lab 7-2: Generating Cisco Unified Communications Manager Reports Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports Lab 7-4: Monitoring the System with Cisco Unified RTMT Lab 7-5: Monitoring Usage of Cisco Unity Connection Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System

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Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

QOS v2.3 - Implementing Cisco Quality of Service

5 Days

TE5217_20120806

in-depth knowledge Course Description: Implementing Cisco Quality of Service (QOS) v2.3 provides learners with Integrated Services of quality of service (QoS) requirements, conceptual models such as best effort, (IntServ) and Differentiated Services (DiffServ), and the implementation of QoS on Cisco IOS platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help learners to apply the concepts mastered in individual modules to real-life scenarios. The course also gives learners design and usage rules for various advanced QoS features and the integration of QoS with underlying Layer 2 QoS mechanisms. This gives learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks. Upon completion of this course, the learner will be able to identify, describe, and correctly implement the appropriate QoS mechanisms that are required to create an effective administrative policy providing QoS. this course is pre- and post-sales Who Should Attend: The primary audience foror troubleshooting networks; network technical engineers responsible for designing, implementing, architects responsible for designing multiservice networks to carry voice, video, and data traffic in an enterprise or service provider environment; Cisco CCIP candidates; and Cisco CCVP candidates. The secondary audience for this course is Cisco CCIE routing and switching candidates and Cisco IP Telephony Design Specialist certification candidates.

Prerequisites:

Before attending this course, students must have completed the Interconnecting Cisco Networking Devices class(ICND) or have Cisco CCNA® certification.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain the need to implement QoS and · Classify and mark network traffic to · ·

explain methods for implementing and managing QoS Identify and describe different models used for ensuring QoS in a network and explain key QoS mechanisms used to implement the models Explain the use of MQC and Cisco AutoQoS to implement QoS on the network

· ·

implement a policy defining QoS requirements Use Cisco QoS queuing mechanisms to manage network congestion Use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network

· Use Cisco QoS traffic policing and traffic · ·

shaping mechanisms to effectively limit the rate of network traffic Use Cisco link efficiency mechanisms to improve the bandwidth efficiency of lowspeed WAN links Select the most appropriate QoS mechanisms for providing QoS using Cisco "best practices" in service provider and enterprise networks

Course Outline:

Module 1: Introduction to QoS Lesson 1: Understanding the Need for QoS Lesson 2: Understanding QoS Lesson 3: Implementing QoS Module 2: The Building Blocks of QoS Lesson 1: Identifying Models for Implementing QoS Lesson 2: Understanding the Integrated Services Model Lesson 3: Understanding the Differentiated Services Model Lesson 4: Identifying QoS Mechanisms Module 3: Introduction to MQC and Cisco AutoQoS Lesson 1: Introducing Modular QoS CLI Lesson 2: Introducing Cisco AutoQoS VoIP Lesson 3: Introducing Cisco AutoQoS for the Enterprise Module 4: Classification and Marking Lesson 1: Understanding Classification and Marking Lesson 2: Using MQC for Classification Lesson 3: Using MQC for Class-Based Marking Lesson 4: Using NBAR for Classification Lesson 5: Configuring QoS Preclassify Lesson 6: Configuring QoS Policy Propagation via BGP Lesson 7: Configuring LAN Classification and Marking Lesson 8: Understanding QoS in the Life of a Packet Module 5: Congestion Management Lesson 1: Introducing Queuing Lesson 2: Understanding Queuing Implementations Lesson 3: Configuring FIFO and WFQ Lesson 4: Configuring CBWFQ and LLQ Lesson 5: Configuring LAN Congestion Management Module 6: Congestion Avoidance Lesson 1: Introducing Congestion Avoidance Lesson 2: Introducing RED Lesson 3: Configuring Class-Based Weighted RED Lesson 4: Configuring Explicit Congestion Notification Module 7: Traffic Policing and Shaping Lesson 1: Understanding Traffic Policing and Shaping Lesson 2: Configuring Class-Based Policing Lesson 3: Configuring Class-Based Shaping Lesson 4: Configuring Class-Based Shaping on Frame Relay Interfaces Lesson 5: Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation Module 8: Link Efficiency Mechanisms Lesson 1: Understanding Link Efficiency Mechanisms Lesson 2: Configuring Class-Based Header Compression Lesson 3: Configuring Link Fragmentation and Interleaving Module 9: QoS Best Practices Lesson 1: Understanding Traffic Classification Best Practices Lesson 2: Deploying End-to-End QoS Lesson 3: Providing QoS for Security Lab Outline Lab 2-1: QoS Lab Setup and Initialization Lab 2-2: Baseline QoS Measurement Lab 3-1: Configuring QoS with Cisco AutoQoS Lab 4-1: Classification and Marking Using MQC Lab 4-2: Classification Using NBAR Lab 4-3: Configuring QoS Preclassify Lab 4-4: LAN-Based Packet Classification and Marking Lab 5-1: Configuring Basic Queuing Lab 5-2: Configuring LLQ Lab 5-3: Configuring Queuing on a Catalyst Switch Lab 6-1: Configuring DSCP-Based WRED Lab 7-1: Configuring Class-Based Policing Lab 7-2: Configuring Class-Based Shaping Lab 8-1: Configuring Class-Based Header Compression Lab 8-2: Configuring LFI

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Phone: 410-290-8383 / Fax: 410-290-9427

UCAD v8.0 - Unified Communications Architecture and Design

Course Length 5 Days

TE5218_20120807

Course Description: Unified Communications Architecture and Design (UCAD) v8.0 provides an overview of all the components of a Cisco Unified Communications solution and demonstrates how to effectively engineer

and design a Cisco Unified Communications call control solution. design converged networks, system Who Should Attend: The primary audience for this course is network architects whoand network engineers who wish to engineers who design customer and organization solutions, understand the high-level design process.

Prerequisites:

Before attending this course, students should have a working knowledge equivalent to the following Cisco courses: ICND1, ICND2, DESGN, CVOICE, CIPT1 and CIPT2, QoS, and TDM Telephony.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify the components that comprise a · Based on existing telephony and data ·

complete Cisco Unified Communications solution and size and position products within the solution Identify the products and features required in the LAN environment to support Cisco Unified Communications call control

·

statistics, perform these tasks: calculate the WAN bandwidth requirements to support VoIP calls; size the voice gateway; and size and locate the media resources Identify the issues and components that make up a Cisco Unified Communications call control solution

· Size and locate Cisco Unified · · ·

Communications call agents and Cisco Unified Communications Manager 8.x Design a correct dial plan Explain issues that impact E911 requirements Secure the voice network components

Course Outline:

Module 1: Cisco Unified Communications Architecture Overview Examining Cisco Unified Communications Features Describing Cisco Unified Communications Messaging Components Describing Cisco Unified Mobility and Cisco Unified Presence Examining Conferencing Products Examining Cisco Unified Contact Center Describing Management Tools Understanding Cisco Unified Communications Security Module 2: LAN Design for Cisco Unified Communications Call Control Explaining Campus Evolution and Cisco Unified Communications Connecting IP Phones Designing High Availability at the Data Link and Network Layers Reviewing LAN QoS for Cisco Unified Communications Designing the LAN Access Layer for Cisco Unified Communications Designing the LAN Distribution Layer for Cisco Unified Communications Designing the Core Layer for Cisco Unified Communications Module 3: WAN Design for Cisco Unified Communications Call Control Calculating WAN Bandwidth Requirements Designing WAN QoS for Cisco Unified Communications Sizing and Selecting Voice Gateways Designing Media Resources Module 4: Component Design for Cisco Unified Communications Call Control Designing Cisco Unified Communications Call Control Designing the Dial Plan Designing Emergency Services Designing a Secure Cisco Unified Communications Solution Lab Outline Lab 2-1: Designing the Access Layer for IP Telephony Lab 2-2: Designing the Distribution Layer for IP Telephony Lab 2-3: Designing the Core Layer for IP Telephony Lab 3-1: Sizing the WAN Links to Support IP Telephony Lab 3-2: Sizing and Selecting the Voice Gateways for IP Telephony Lab 3-3: Sizing the Media Resources for IP Telephony Lab 4-1: Sizing and Positioning Cisco Unified Communications Call Control Lab 4-2: Designing the Dial Plan Lab 4-3: Designing Emergency Services Final Lab: Designing a Multisite IP Telephony Solution

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Phone: 410-290-8383 / Fax: 410-290-9427

UCCXD v4.0 - Deploying Unified Contact Center Express Software v8.0

Course Length 5 Days

TE5303_20120531

student with Course Description: This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the deployment. hands-on experience and knowledge of tasks typically performed during contact center This includes the deployment of Cisco Unified Contact Center Express (CCX) v8.0 and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting. for Cisco channel partners and resellers, system Who Should Attend: This course is customers Unified Communications systemUnified Contact Center Express products. engineers, and deploying and maintaining Cisco Students should have experience with internetworking fundamentals, basic IP telephony concepts, Cisco Unified Communications Manager, Cisco IP Phones and Cisco IP Communicator, Contact Center Operations, Microsoft Windows Server 2000, 2003, XP, and MS SQL Server.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Design and plan a Cisco Unified CCX v8.0 and a Cisco Unified IP IVR implementation · Install or discuss all Cisco Unified CCX v8.0 components, servers, and clients · Configure all Cisco Unified CCX v8.0 components · Build work flow applications to exploit Cisco Unified IP IVR features and capabilities · Build contact center work flows to exploit Cisco Unified Contact

Center Express v8.0 features and capabilities

· Deploy and use Cisco Agent and Supervisor Desktop software · Deploy the Cisco Desktop Work Flow Administrator and set contact center options · Use real-time and historical reporting · Deploy the Outbound Preview Dialer · Deploy Agent Email · Deploy Automatic Speech Recognition and text-to-speech applications · Discuss maintenance activities

Course Outline:

Cisco Unified Contact Center Express v8.0 Product Overview Cisco Unified Contact Center Express v8.0 Product Packages Cisco Unified Contact Center Express v8.0 Architecture Cisco Unified Contact Center Express v8.0 Design and Order Tools Installing and Configuring Cisco Unified Contact Center Express v8.0 Installing Cisco Unified Contact Center Express v8.0 Cisco Unified Contact Center Express v8.0 Management Call Process and Basic Cisco Unified Contact Center Express v8.0 Configuration Cisco Unified Contact Center Express v8.0 Scripting Cisco Unified Contact Center Express v8.0 Script Editor Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Loops, Counters, and Decision Making ·Confirming Caller Input Cisco Unified Contact Center Express v8.0 ACD Operations Cisco Unified Contact Center Express v8.0 Cisco Unified Contact Center Express v8.0 Scripting Fundamentals Cisco Desktop Work Flow Administrator Fundamentals Advanced Cisco Unified Contact Center Express v8.0 Scripting Topics Cisco Unified Contact Center Express v8.0 Reporting Cisco Unified Contact Center Express v8.0 Premium Functions Remote Monitoring Outbound Preview Dialer Agent Email Automatic Speech Recognition and Text-to-Speech Cisco Unified Contact Center Express v8.0 Maintenance Tools Real-Time Monitoring Tool Cisco Unified Analysis Manager Disaster Recovery System Lab Outline Overview Lab Topology Hardware and Software Requirements Admin Server Installation and Configuration Cisco Unified Communications Manager Server Installation and Configuration ASR/TTS Server Setup Cisco Unified Contact Center Express v8.0 Server Installation and Configuration Student Pod Configuration Teardown and Restoration

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Phone: 410-290-8383 / Fax: 410-290-9427

CVPI v8.0 - Cisco Unified Customer Voice Portal Implementation

Course Length 5 Days

TE5304_20120531

defines the tasks necessary Course Description: Cisco Unified Customer Voice Portal Implementation (CVPI) v8.0Unified Customer Voice Portal for the operation, administration, management, and provisioning of Cisco (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. with telephony or data networking background who are familiar Who Should Attend: This course is for individualsIP communications components on which Cisco Unified CVPwith the network infrastructure and will be implemented. Students should be CCNA® certified. Students should also have knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course and the Cisco IP Telephony Part 1 (CIPT1) course, as well as have experience and knowledge about Cisco Unified Contact Center Enterprise.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model · Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise · Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP · Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP · Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability · Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended

troubleshooting techniques to isolate and correct system failures

Course Outline:

Cisco Unified CVP Technical Overview Exploring Cisco Unified CVP Describing Components and Capabilities Exploring Deployment Models and Call Flows Lab 1-1: Making Phone Calls Lab 1-2: Exploring Your Router Lab 1-3: Starting Cisco Unified ICM Enterprise Components Cisco Unified CVP Comprehensive Examining Cisco Unified CVP Comprehensive Upgrading, Installing, and Configuring Cisco Unified CVP Software Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP Configuring Cisco Unified Communications Manager for Cisco Unified CVP Lab 2-1: Installing Cisco Unified CVP Lab 2-2: Configuring Cisco IOS Software for Cisco Unified CVP Lab 2-3: Configuring Cisco Unified ICM for Cisco Unified CVP Lab 2-4: Preparing a Simple Script Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP Introducing Scripting Implementing Cisco Unified ICM Enterprise Scripting Microapplications Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications Enabling Transfers and Reroute on No Answer Lab 3-1: Creating Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP Lab 3-2: Using Tools to Observe Your Script Lab 3-3: Configuring Calls Using SIP with Proxy Lab 3-4: Configuring Calls into Cisco Unified CVP via CTI Route Point Lab 3-5: Configuring Subsequent Transfers via Cisco Unified ICM Enterprise DN Plan Cisco Unified CVP VXML Overview Exploring VXML Installing and Configuring VXML Exploring Courtesy Callback Lab 4-1: Installing Cisco Unified Call Studio Lab 4-2: Creating and Deploying a Cisco Unified Call Studio Project Lab 4-3: Integrating VXML Applications with Cisco Unified ICM Enterprise Lab 4-4: Implementing Cisco Courtesy Callback Events, Log Files, and Reporting Configuring Cisco Unified CVP Reporting Utilizing Events and Log Files Lab 5-1: Backing Up the Reporting Server Failover, Diagnostics, and Troubleshooting Designing Failover and High Availability Troubleshooting Lab 6-1: Troubleshooting Cisco Unified CVP Lab 6-2: Fixing a Cisco Unified CVP Deployment

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Phone: 410-290-8383 / Fax: 410-290-9427

AUCCE v1.0 - Administering Cisco Unified Contact Center Enterprise Software v8.0

Course Length 5 Days

TE5305_20120606

Unified Contact Center an instructor-led course presented Course Description: Administering Ciscoto system engineers and Enterprise (AUCCE) is involved with day-to-day interaction by training partners customers who will be with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. audience for this course is Who Should Attend: The primary well as system engineers. Cisco Unified Communications system channel partners and resellers as Customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products may also benefit from this course.

Prerequisites:

Before attending this course, students should have familiarity with call center operations and experience with Microsoft Active Directory, Microsoft Windows 2003, and Microsoft SQL Server 2005.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Demonstrate an overall understanding of the Cisco Unified CCE · Understand administrative scripting, translation routing v8.0 system, the Intelligent Contact Management (ICM) routing concepts, and how translation routing operates application, and its environment · Configure a new Cisco Unified CCE v8.0 system that routes from Cisco Unified Communications Manager v8.0 · Configure a Cisco Unified CCE v8.0 system that routes from Cisco Unified IP IVR · Understand the Cisco Outbound Option components and how to configure an outbound dialer, import rule, query rule, and a · Describe ICM users and feature control sets, various ICM configuration utilities, ICM variables, and create routing options campaign using an external SQL Database · Describe basic reporting characteristics of Cisco Unified

Intelligence Center

Course Outline:

Cisco Unified Contact Center Enterprise v8.0 Product Overview Presenting Cisco Unified Contact Center Enterprise v8.0 Call Routing Options Components of Cisco Unified Contact Center Enterprise v8.0 Intelligent Contact Management Routing Techniques Configuring Cisco Unified Contact Center Enterprise v8.0 Introduction Integrating Cisco Unified Communications Manager v8.0 Integrating Cisco Unified IP IVR Cisco Unified Customer Voice Portal Cisco Unified CCE v8.0 Configurations Agent Desktop Options Using the Cisco Unified CCE v8.0 Script Editor Extended Functions Creating Feature Control Sets and Users Using Script Editor Utilities Creating and Using Cisco Unified CCE v8.0 Variables Configuring Access to an External Database Adding Multiple Skill Groups Administrative Scripts and Translation Routing Understanding Administrative Scripts Understanding Translation Routing Configuring a Second Peripheral New Peripheral Basic Configuration Creating Translation Routes for Cisco Unified Contact Center Enterprise v8.0 Enterprise Services and Skill Groups Configuring Cisco Outbound Option Cisco Outbound Option Overview Cisco Outbound Option Configuration Cisco Unified Intelligence Center Cisco Unified IC Overview Cisco Unified IC Reporting Lab Outline Lab Topology Hardware and Software Requirements Admin Server (DCDNS) Installation and Configuration Cisco Unified Communications Manager Server Installation and Configuration Cisco Unified IP IVR Installation and Configuration ICM Sprawler Installation and Configuration Agent PC Configuration Final Virtual Machine Preparation Teardown and Restoration

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DUCCE v1.0 - Deploying Cisco Unified Contact Center Enterprise Software v8.0

Course Length 5 Days

TE5306_20120611

Course Description: Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction

with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software and introducing Unified CCE v8.0 troubleshooting tools. audience for this course Communications system Who Should Attend: The primarywell as system engineers. is Cisco Unified audience for this course ischannel partners and resellers as The secondary customers deploying and maintaining Cisco Unified Contact Center Enterprise products. Before attending this course, students should have attended one of the following classes: Cisco Unified Contact Center Enterprise Administration (AUCCE) v1.0; Cisco ICM Product Training Part 1 (ICMPT1) v7.0. Students should also have a strong knowledge of Microsoft Windows Server 2003 and Active Directory.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Demonstrate an overall understanding of the Cisco Unified CCE v8.0 system, processes, and its environment · Install and configure a Cisco Unified CCE v8.0 system · Create routing options using an external SQL database and an Application Gateway · Install and configure Cisco Outbound Option · Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Course Outline:

Cisco Unified Contact Center Enterprise v8.0 Overview Presenting Cisco Unified Contact Center Enterprise v8.0 Cisco Unified Contact Center Enterprise v8.0 Deployment Models Cisco Unified Contact Center Enterprise v8.0 Component Architecture Understanding Cisco Unified Contact Center Enterprise v8.0 Processes Understanding Cisco Unified Contact Center Enterprise v8.0 Fault Tolerance Installing Cisco Unified Contact Center Enterprise v8.0 Introduction Integrating Cisco Unified Communications Manager Integrating Cisco Unified IP IVR Installing the Cisco Unified CCE v8.0 Main Installer Installing the Central Controller Installing the Peripheral Gateway Agent Desktop Options Installing CTI Services Completing the Configuration Database and Application Driven Routing Options External Database Routing Application Gateway Installing Cisco Outbound Option Cisco Outbound Option Overview Cisco Outbound Option Installation Reporting and Maintenance Tools Cisco Unified Intelligence Center Overview Cisco Support Tools Cisco Unified Analysis Manager Lab Outline Lab 3-1: Configuring Cisco Unified Communications Manager Lab 3-2: Configuring Cisco Unified IP IVR Lab 3-3: Installing the ICM Main Installer Lab 3-4: Installing the ICM Central Controller Lab 3-5: Installing the PG Generic Peripheral Gateway Lab 3-6: Installing CTI Services Lab 3-7: Completing the Installation Lab 4-1: External Database Routing Lab 4-2: Application Gateway Lab 5-1: Cisco Outbound Option Installation Lab 6-1: Cisco Support Tools Installation

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Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

DUIC v1.1 - Deploying Cisco Unified Intelligence Center

3 Days

TE5308_20120611

Unified Intelligence Center (DUIC) course is a three-day instructor-led Course Description: The Deploying CiscoCisco Unified Intelligence Center 8.0.4v1.1 comprehensive, end-to-end reporting training (ILT) course. is a solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Who Should Attend: The primary audience for this course is Cisco customers, Cisco technology partners, and Cisco employees. Prerequisites:

A working knowledge of Cisco Unified Contact Center Enterprise as well as a working knowledge of contact center operations is suggested before attending this class.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Provide a comprehensive overview of Cisco Unified Intelligence Center · Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution · Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports · Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new

data sources can be created to meet specific customer requirements

Course Outline:

Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Deployment Considerations Understanding Cisco Unified Intelligence Center Security and License Types Cisco Unified Intelligence Center Installation, Administration, and Security Installing Cisco Unified Intelligence Center Understanding Cisco Unified Intelligence Center Administration Managing Users and Security in Cisco Unified Intelligence Center Cisco Unified Intelligence Center Reports Running Cisco Unified Intelligence Center Reports Using Value Lists and Collections Using Permalinks Modifying Cisco Unified Intelligence Center Stock Reports Cisco Unified Intelligence Center Custom Reporting Understanding Cisco Unified CCE Key Concepts Using Report Definitions Creating a New Cisco Unified Intelligence Center Report Lab Outline Lab 2-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP Lab 2-2: Managing Users and Security in Cisco Unified Intelligence Center Lab 3-1: Running a Stock Report Lab 3-2: Creating Value Lists and Collections Lab 3-3: Creating Permalinks Lab 3-4: Modifying a Stock Report Lab 4-1: Creating a Simple Report Definition Lab 4-2: Creating a Custom Report Lab 4-3: Searching Call Detail Records

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Phone: 410-290-8383 / Fax: 410-290-9427

UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise

Course Length 5 Days

TE5309_20120817

and Web Interaction Manager Enterprise Course Description: Cisco Unified E-Mailadministrators, database administrators,(UEIME) v2.0 is intended for installation engineers, system sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager v4.4.1 installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM). audience for this course is people who configure, and support Cisco Who Should Attend: The primaryand Cisco Unified WIM with Cisco Unified will implement,Unified Contact Center Hosted. Unified EIM CCE or Cisco The secondary audience for this course is people who will be system users on Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE and Cisco Unified Contact Center Hosted. Before attending this course, students should have working knowledge of Windows 2003 Server and Windows XP. Students should also have basic knowledge of Microsoft SQL Server 2005, JBoss Java EE Application Servers, and Microsoft Internet Information Services (IIS). Students should also have Cisco Unified CCE version 7.x.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM · Describe the architecture of Cisco Unified EIM and Cisco Unified WIM · Understand user management · Create and manage an entire Knowledge Base

Course Outline:

Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM Lesson 1: Feature Overview Lesson 2: Integration Overview Module 2: Architecture Installation Planning and Environment Installation Lesson 1: Architecture Lesson 2: Sizing Server Software and Hardware (sizing) Requirements Lesson 3: JBoss Instance Lesson 4: Installing Cisco Unified E-Mail and Web Interaction Manager Module 3: User Management Lesson 1: User Management Lesson 2: Creating Groups Module 4: The Knowledge Base Lesson 1: Knowledge Base Basics Lesson 2: Special Functions of the Knowledge Base Module 5: Administration Lesson 1: System Administration Lesson 2: Configuring Workflows Module 6: Agent Console Lesson 1: The E-Mail Agent Lesson 2: Pinning, Pulling, and Transferring Activities Lesson 3: The Information Pane Module 7: Cisco Unified CCE Integration and Configuration Lesson 1: The Integrated System Lesson 2: Unified CCE Configuration Lesson 3: Scripting Lesson 4: Post Installation Integration Lesson 5: Fault Tolerance Module 8: Cisco Unified Web Interaction Manager Lesson 1: Cisco Media Blender 7.1 Lesson 2: Cisco Unified WIM Templates and Entry Points Lesson 3: Conducting Chat Sessions Module 9: Management Tools: Monitors and Reporting Lesson 1: Using Management Tools: Monitors and Reports Lesson 2: Multichannel Reporting Module 10: Tactics for Troubleshooting Lesson 1: Troubleshooting - Startup Lesson 2: Troubleshooting Servers

· Understand administration · Describe the use of the Agent Console · Describe Cisco Unified CCE Integration and Configuration · Manage Cisco Unified Web Interaction Manager · Describe management tools for monitoring and reporting · Understand tactics for troubleshooting

Lesson 3: Troubleshooting Processes Lab Outline Activity 1-1: Demonstrate an Email Message Flow Activity 1-2: Demonstrate a Chat Message Flow Lab 2-1: Verifying and Preparing the Environment Lab 2-2: Install and Start a Single-Server Configuration Lab 2-3: Set up the Administration/Agent Workstation Lab 3-1: Manage Users Lab 4-1: Manage Folders Task 1: Create a Folder Task 2: Assign Permissions to a Folder Task 3: Copy a Folder Task 4: Delete a Folder Lab 4-2: Manage Articles Lab 4-3: Manage Macros Lab 4-4: Manage the Knowledge Base Lab 4-5: Manage Approval Processes Lab 5-1: Manage Business Settings Lab 5-2: Manage E-Mail Functions Lab 5-3: Manage Workflows Lab 5-4: Manage Archive Jobs Lab 6-1: Manage User Options Lab 6-2: Transfer and Pull Activities Lab 6-3: Search for Information Lab 6-4: Manage Activities and Cases Lab 6-5: Manage Customer Information Lab 6-6: Manage Tasks and E-Mails Lab 7-1: Prepare Cisco Unified CCE for the Integration Lab 7-2: Perform a Post-Installation Integration Lab 7-3: Perform Post-Installation Cisco Unified EIM and Cisco Unified WIM Configuration Lab 7-4: Test the System Lab 8-1: Prepare Cisco Media Blender for the Integration Lab 8-2: Create a Chat Entry Point Lab 8-3: Conduct a Chat Session in Cisco Unified WIM Lab 9-1: Monitor Chat Sessions Lab 10-1: Troubleshoot Cisco Interaction Manager 4.4.1

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Phone: 410-290-8383 / Fax: 410-290-9427

ICSNS v4.2 - Implementing Cisco Storage Networking Solutions

Course Length 5 Days

TE5402_20101111

Cisco v4.2 is a five-day lecture and lab course Course Description: Implementingv5.0.4, Storage Networking Solutions (ICSNS) skills in implementing and troubleshooting using NX-OS that provides learners with fundamental Cisco storage networks. Course topics include installing and bringing up the switch, configuring virtual SANs (VSANs), domains, interfaces, and zones, implementing port channels, configuring management security, and basic troubleshooting. Students will also learn how to configure highly available Fibre Channel over IP (FCIP) tunnels and tune the performance of your FCIP links.

Who Should Attend: This course is for field and systems engineers.

Students must have a basic understanding of data storage hardware components and protocols, including SCSI and Fibre Channel and a basic understanding of network protocols, including Ethernet and IP. CCNA certification is recommended.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify the components, services, and features of the MDS 9000 platform that can be used to improve the availability, scalability, performance, and manageability of the SAN · Describe how to safely install the switch hardware and perform the initial software configuration process · Explain how to implement the logical topology that is specified by a SAN design, so that connectivity between end devices can be verified and traffic management features applied · Describe how to use FCIP to implement appropriate solutions for SAN extension · Use Cisco MDS 9000 Series Switch diagnostic tools to diagnose SAN problems and common configuration errors

Course Outline:

Module 1: Cisco MDS 9000 Platform Introducing the MDS 9000 Platform System Architecture Using Intelligent Fabric Services Implementing Integrated Management Module 2: System Installation and Initial Configuration Installing Switch Hardware Performing the Initial Switch Configuration Installing and Licensing Cisco NX-OS Software Configuring the Call Home Feature Lab 2-1: Quick Start Switch Configuration Lab 2-2: Upgrading Switch Software Lab 2-3: Configuring Call Home Module 3: Building Virtual SANs Configuring VSANs Managing Domains Using Distributed Device Aliases Configuring Interfaces Configuring PortChannels Configuring Fabric Services Improving Management Security Implementing Zones Lab 3-1: Creating VSANs Lab 3-2: Configuring Interfaces Lab 3-3: Configuring PortChannels Lab 3-4: Using Advanced Cisco Fabric Services Lab 3-5: Configuring Zones Module 4: Implementing FCIP FCIP Protocol Overview Configuring FCIP Configuring FCIP High Availability Implementing IVR for SAN Extension Tuning FCIP Performance Lab 4-1: Implementing an FCIP Tunnel Lab 4-2: Configuring FCIP High Availability Lab 4-3: Implementing IVR for SAN Extension Lab 4-4: Tuning FCIP Performance Module 5: Troubleshooting Tools and Scenarios Using Diagnostic Tools and Methodologies Capturing and Analyzing SAN Traffic Troubleshooting SAN Configuration Lab 5-1: Using SPAN and the Cisco Port Analyzer Adapter Lab 5-2: Challenge Lab

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Phone: 410-290-8383 / Fax: 410-290-9427

IASNS v4.2 - Implementing Cisco Advanced Storage Networking Solutions

Course Length 5 Days

TE5403_20120611

Cisco lab Course Description: Implementing Advancedv5.0.4 Storage Networking Solutions (IASNS) v4.2 is a five-day lecture andand course using NX-OS that provides students with advanced skills in implementing troubleshooting Cisco storage networks. This course focuses on advanced storage networking topics for the Cisco Multilayer Director Switch (MDS) family, including building virtual SAN fabrics, building heterogeneous SAN fabrics, configuring management and security services, configuring Internet Small Computer Systems Interface (iSCSI), and advanced troubleshooting skills. A significant portion of the course is devoted to troubleshooting.

Who Should Attend: The primary audience for this course is field engineers. Systems engineers may also benefit.

Students must have basic understanding of data storage hardware components and protocols, including Small Computer Systems Interface (SCSI) and Fibre Channel, Fibre Channel over Ethernet (FCoE), and iSCSI (recommended: Storage Networking Industry Association (SNIA) certification training). Students must also have basic understanding of TCP/IP networking concepts (recommended: Cisco CCNA® certification). Students should also have attended the Implementing Cisco Storage Networking Solutions (ICSNS) class, or have equivalent knowledge.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Implement a SAN with multiple virtual fabrics using the complete range of features and capabilities that are provided by the Cisco MDS platform, so that the SAN demonstrates high availability, scalability, performance, and interoperability · Configure and use fabric management, performance management, and security services on the Cisco MDS platform so that the SAN can be effectively managed, tuned, and secured · Diagnose and correct software configuration issues and inoperable hardware components, so that the problems are resolved with minimal disruption to the SAN environment · Identify and configure the appropriate iSCSI features to meet customer requirements

Course Outline:

Building Enterprise SAN Fabrics Using IVR in the Enterprise SAN Tuning Fabric Performance Implementing Cisco Data Mobility Manager Building Heterogeneous Fabrics Understanding and Configuring the FCoE Protocol Module 2: Management and Security Services Implementation Implementing the Management Infrastructure Monitoring Health and Performance Configuring AAA Services Implementing Fabric and Port Security Implementing Cisco Storage Media Encryption Module 3: Advanced Troubleshooting Reviewing Basic Troubleshooting Tools Capturing Protocol Traces Using Physical Port Diagnostics Troubleshooting Combined Generation Line Cards and Hardware Components Troubleshooting Fx Port Issues Troubleshooting the Data Path Troubleshooting Cisco Fabric Manager and Cisco Device Manager Module 4: iSCSI Implementation Understanding the iSCSI Protocol Configuring Basic iSCSI Implementing iSCSI Options Deploying iSLB Lab Outline Lab 1-1: Implementing IVR Lab 1-2: Configuring QoS Lab 1-3: Configuring Cisco DMM Lab 2-1: Implementing Management VSANs Lab 2-2: Monitoring Health and Performance Lab 2-3: Configuring AAA Services Lab 2-4: Implementing Fabric and Port Security Lab 2-5: Implementing Cisco Storage Media Encryption Lab 3-1: Using RSPAN and Cisco Fabric Analyzer Lab 3-2: Challenge Lab Lab 4-1: Deploying an iSCSI SAN Lab 4-2: Configuring iSLB

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Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

CANAC v2.1 - Implementing Cisco NAC Appliance

3 Days

TE5505_20100304

Course Description: The Cisco NAC Appliance is an easily deployed software NAC solution that can automatically detect, isolate, and clean infected or vulnerable devices that attempt to access your network. The

Implementing Cisco NAC Appliance (CANAC) v2.1 course provides learners with the skills and knowledge needed to implement the Cisco NAC Appliance solution.

Who Should Attend: This course is for those who need to learn how to implement the Cisco NAC Appliance solution.

Students should have the following: *Certification as a CCSP or the equivalent knowledge, * Basic knowledge of the Microsoft Windows operating system, * Familiarity with networking and security terminology and concepts, * Fundamental knowledge of implementing network security or CCSP or Cisco Security CSQ, * BCMSN or working knowledge of VLANs, * SNRS or working knowledge of digital certificates, and * BCSI or working knowledge of HSRP.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Given client network security requirements, explain how a Cisco NAC Appliance deployment scenario will meet or exceed network security requirements · Configure the common elements of a Cisco NAC Appliance solution · Configure the Cisco NAC Appliance in-band and out-of-band implementation options · Implement a highly available Cisco NAC Appliance solution to mitigate network threats and facilitate network access for those users that meet corporate security requirements · Maintain a highly available Cisco NAC Appliance deployment in medium and enterprise network environments

Course Outline:

Module 1: Cisco NAC Endpoint Security Solutions Introducing Cisco Self-Defending Networks Introducing Cisco NAC Appliance Introducing In-Band and Out-of-Band Deployment Options Lab 1-1: Preparing the Cisco NAM to Support Web-Based Administration Console Configuration Module 2: Cisco NAC Appliance Common Elements Configuration Configuring User Roles Configuring External Authentication Configuring DHCP on the Cisco NAS Lab 2-1: Configuring User Roles Module 3: Cisco NAC Appliance Implementation Implementing Cisco NAC Appliance In-Band Deployment Implementing the Microsoft Windows SSO Feature on the Cisco NAC Appliance Implementing the Cisco VPN SSO Feature on the Cisco NAC Appliance Implementing Cisco NAC Appliance Out-of-Band Deployment Managing Switches Lab 3-1: Adding an In-Band Virtual Gateway Cisco NAS to the Cisco NAM Lab 3-2: Configuring the Microsoft Windows Active Directory SSO Feature on the Cisco NAC Appliance Lab 3-3: Configuring the Cisco VPN SSO Feature on the Cisco NAC Appliance Lab 3-4: Adding an Out-of-Band Virtual Gateway Cisco NAS to an HA Cisco NAC Appliance Deployment Lab 3-5: Configuring SNMP, Switch, and Port Profiles for an Out-of-Band Cisco NAC Appliance Deployment Module 4: Cisco NAC Appliance Implementation Options Implementing Cisco NAC Appliance on a Network Implementing Network Scanning Configuring the Cisco NAM to Implement the Cisco NAA on User Devices Configuring Cisco NAM High Availability Configuring Cisco NAS High Availability Lab 4-1: Configuring Cisco NAA Lab 4-2: Configuring a High Availability In-Band VPN Cisco NAC Appliance Solution Module 5: Cisco NAC Appliance Monitoring and Administration Monitoring a Cisco NAC Appliance Deployment Administering the Cisco NAM

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Phone: 410-290-8383 / Fax: 410-290-9427

MARS v3.0 - Cisco Security Monitoring, Analysis and Response System

Course Length 4 Days

TE5506_20100304

Monitoring Analysis and Response System (CS-MARS) is part Course Description: The Cisco Security which provides security monitoring for network security devicesof the Cisco Security Management Suite and host application made by Cisco or non-Cisco providers. In addition to event correlation and data reduction features found in SIM products, CSMARS also provides topology awareness and automatic mitigation features. In knowing the topology of a network, CS-MARS can determine where the attack is originating and apply the appropriate remediation. CS-MARS is a key component in the Cisco Self Defending Network strategy. CS-MARS exchanges information with CS-Manager to provide a unified security management solution. For example, an administrator can view IPS signatures or the Firewall block / permit syslog messages received from sensors or firewalls. CS-MARS will communicate with CS-Manager and display the IPS signature table or firewall rule table. From there the IPS signature or firewall rule can be modified as necessary. Together CS-MARS and CSManager provide a unified management solution for monitoring and provisioning. engineers who support sales Cisco channel Who Should Attend: This course is for implement, and maintain secureof Cisco security product solutions, implement and partners who sell, networks, and Cisco customers who maintain secure networks. Students must be Cisco CCSP certified or have equivalent knowledge. They must also have passed the Securing Cisco IOS Networks (SECUR) exam (642-501), the Securing Networks with Cisco Routers and Switches (SNRS) exam (642-502), or both and have at least six months of practical experience configuring Cisco routers and security products. In addition, students must be familiar with implementing network security policies and networking components and concepts.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Use CS-MARS to monitor security and host application devices. · Know CS-MARS architecture and how CS-MARS process events. · Know how to use archive and restore

features.

· Use CS-MARS to run / create / · Use CS-MARS to create / customize customize reports rules that detects dark net through best · Use CS-MARS to investigate an incident practices example. and mitigate the security threats. · Know how to tune signature / log level on · Use CS-MARS to do customer parser for device side and CS-MARS side.

unknown devices in CS-MARS.

Managing Rules Rules Overview Working with System and User Inspection Rules Working with Drop Rules Rule Groups Overview Lab 6-1: Configuring Cisco Security MARS Event Types Lab 6-2: Configuring an Inspection Rule Understanding Queries and Reports Query Page Scenario: Configuring a Query Reports Page Scenario: Configuring a System Report Lab 7: Performing a Query and Creating a Custom Report Investigating and Mitigating Incidents Incidents Overview Incidents Scenario: Role of Cisco Security MARS in Your Network False Positives Case Management Scenario: Configuring a Case to Track an Incident Configuring Notifications Case Study: Preventing the W32 Blaster Worm Lab 8: Performing Incident Investigation and Mitigation Working with User-Defined Log Parser Templates Overview of User-Defined Log Parser Templates Scenario: Configuring a Customer Parser Lab 9: Configuring the Custom Parser Integrating with Cisco Security Manager Overview of Cisco Security Manager Policy Table Lookup Scenario: Invoking Cisco Security Manager Policy Table Lookup from Cisco Security MARS Managing and Administering the System Lab 10: Performing Cisco Security Manager Policy Lookup Management Overview Overview of System Maintenance Tasks IPS Signature Dynamic Update Settings Upgrading the Cisco Security MARS Appliance Software Migrating Data from Cisco Security MARS 4.3.x to 5.3.x Lab 11-1: Reviewing the CLI and Upgrading the Device Version Lab 11-2: Configuring IPS Auto Signature Download Lab 11-3: Configuring AAA RADIUS Authentication and Working with the Account Locking and Session Timeout Menu Lab 11-4: Retrieving Raw Messages Troubleshooting and Optimizing Cisco Security MARS Hardware Installation Issues Device Configuration Issues Global Controller-to-Local Controller Communications Sizing Cisco Security MARS Deployment Tuning Cisco Security MARS Securing Cisco Security MARS Using the Cisco Security MARS Global Controller Cisco Security MARS Global Controller Overview Configuring the Cisco Security MARS Global Controller Summary Tab Incidents Tab Queries and Reports Rules Tab Management Tab System Maintenance Tab Course Review: Cisco Security MARS at Work Cisco Security MARS At Work Lab Outline

Course Outline:

Introducing Cisco Security Monitoring, Analysis, and Response System Effective Security Monitoring and Management Cisco Self-Defending Network and the Role of Cisco Security MARS Cisco Security MARS Cisco Security MARS Terminology Cisco Security MARS Technologies Cisco Security MARS User Interface Cisco Security MARS Product Portfolio Pre-Lab Activity: Accessing the Remote Lab Understanding the System Architecture Cisco Security MARS Software Components Cisco Security MARS Process Flow Details Configuring a Cisco Security MARS Appliance Initial Cisco Configuration Overview Scenario: Configuration Tasks Deployment Planning Guidelines Lab 3: Accessing the Cisco Security MARS Appliance Adding Reporting and Mitigation Devices Overview of Reporting and Mitigation Devices Scenario: Adding a Cisco Reporting Device and Enabling NetFlow Data-Enabling Features of Cisco Security MARS Integrating Cisco Security MARS with Third-Party Applications Lab 4-1: Adding Reporting Devices and Enabling NetFlow Lab 4-2: Configuring the Syslog Forwarding Feature Viewing the Summary Page Summary Page Overview Dashboard Network Status My Reports Scenario: Getting Information from the Summary Page Lab 5: Generating Summary Reports

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Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

IINS v2.0 - Implementing Cisco IOS Network Security

5 Days

TE5507_20120531

Cisco IOS Network Security (IINS) v2.0 a five-day instructor-led course that is Course Description: Implementing Cisco Learning Partners to end users andischannel partner customers. The content presented by focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances. course is for network designers, network adminstrators, network engineers, network managers, Who Should Attend: This system engineers. and Students should have skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1). Students should also have working knowledge of the Windows operating system and of Cisco IOS networking and concepts.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the components of a comprehensive network security policy that can be used to counter threats against IT systems, within the context of a security policy life cycle · Develop and implement security countermeasures that are aimed at protecting network elements as part of the network infrastructure · Deploy and maintain threat control and containment technologies for perimeter security in small and midsize networks · Describe secure connectivity strategies and technologies using VPNs, as well as configure site-to-site and remote-access VPNs

using Cisco IOS features

Course Outline:

Networking Security Fundamentals Introducing Networking Security Concepts Understanding Security Policies Using a Life-Cycle Approach Building a Security Strategy for Borderless Networks Protecting the Network Infrastructure Introducing Cisco Network Foundation Protection Protecting the Network Infrastructure Using Cisco Configuration Professional Securing the Management Plane on Cisco IOS Devices Configuring AAA on Cisco IOS Devices Using Cisco Secure ACS Securing the Data Plane on Cisco Catalyst Switches Securing the Data Plane in IPv6 Environments Lab 2-1: Hardening Network Elements Using Cisco Configuration Professional Lab 2-2: Securing Administrative Access to Cisco Routers Lab 2-3: Configuring AAA on Cisco Routers and Switches to Use Cisco Secure ACS Lab 2-4: Configuring Data Plane Security on Layer 2 Switches Threat Control and Containment Planning a Threat Control Strategy Implementing Access Control Lists for Threat Mitigation Understanding Firewall Fundamentals Implementing Cisco IOS Zone-Based Policy Firewalls Configuring Basic Firewall Policies on Cisco ASA Appliances Understanding IPS Fundamentals Implementing Cisco IOS IPS Lab 3-1: Using ACLs to Implement a Threat Containment Strategy Lab 3-2: Implementing Cisco IOS Zone-Based Firewalls Lab 3-3: Implementing Basic Network Connectivity Using Cisco ASDM on the Cisco ASA Appliance Lab 3-4: Configuring Cisco IOS IPS Secure Connectivity Understanding the Fundamentals of VPN Technologies Introducing Public Key Infrastructure Examining IPsec Fundamentals Implementing Site-to-Site VPNs on Cisco IOS Routers Implementing SSL VPNs Using Cisco ASA Appliances Lab 4-1: Configuring Site-to-Site IPsec VPNs Lab 4-2: Configuring SSL VPNs on Cisco ASA Appliances Using Cisco ASDM

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Phone: 410-290-8383 / Fax: 410-290-9427

FIREWALL v2.0 - Deploying Cisco ASA v8.4(1) Firewall Solutions

Course Length 5 Days

TE5508_20120531

of the curriculum Course Description: The Deploying Cisco ASA Firewall Solutions (FIREWALL) v2.0 course is part certification. It is a path leading to the Cisco Certified Network Professional Security (CCNP® Security) fiveday instructor-led course that is aimed at providing network security engineers with the knowledge and skills that are needed to implement and maintain perimeter solutions that are based on Cisco ASA v8.4(1) security appliances. At the end of the course, students will be able to reduce risk to their IT infrastructure and applications using Cisco ASA v8.4(1) security appliance features, and provide detailed operations support for the Cisco ASA v8.4(1) security appliance.

Who Should Attend: The primary students for this course are Network Security Engineers (NSEs). Prerequisites:

operating system. Students must have Cisco Certified Network Associate (CCNA) certification, Cisco Certified Network Associate Security (CCNA Security) certification, and working knowledge of the Microsoft Windows

Benefits of Attendance: Upon completion of this course, students will be able to:

· Evaluate the basic firewall technology, features, hardware models, and licensing options of the Cisco ASA security appliance · Implement and troubleshoot basic Cisco ASA security appliance connectivity and device management plane features · Configure and verify Cisco ASA security appliance network integration · Configure and verify Cisco ASA security appliance policy · Configure and verify high availability and virtualization on Cisco ASA security appliances

Course Outline:

Cisco ASA Adaptive Security Appliance Essentials Evaluating Cisco ASA Adaptive Security Appliance Technologies Identifying Cisco ASA Adaptive Security Appliance Families Identifying Cisco ASA Adaptive Security Appliance Licensing Options Basic Connectivity and Device Management Preparing the Cisco ASA Adaptive Security Appliance for Network Integration Managing Basic Cisco ASA Adaptive Security Appliance Network Settings Configuring Cisco ASA Adaptive Security Appliance Device Management Features Lab 2-1: Preparing the Cisco ASA Adaptive Security Appliance for Network Integration Lab 2-2: Configuring the Cisco ASA Adaptive Security Appliance for Secure Network Integration Lab 2-3: Configuring Management Features Network Integration Configuring Cisco ASA Adaptive Security Appliance NAT Features Configuring Cisco ASA Adaptive Security Appliance Basic Access Control Features Configuring Cisco ASA Adaptive Security Appliance Routing Features Configuring the Cisco ASA Adaptive Security Appliance Transparent Firewall Lab 3-1: Configuring NAT Lab 3-2: Configuring Basic Cisco Access Control Features Lab 3-3: Configuring Transparent Firewall (Optional) Cisco ASA Adaptive Security Appliance Policy Control Defining the Cisco ASA Adaptive Security Appliance MPF Configuring Cisco ASA Adaptive Security Appliance Connection Policy and QoS Settings Configuring Cisco ASA Adaptive Security Appliance Advanced Application Inspections Configuring Cisco ASA Adaptive Security Appliance User-Based Policies Lab 4-1: Configuring MPF, Basic Stateful Inspections, and QoS Lab 4-2: Configuring MPF Advanced Application Inspections Lab 4-3: Configuring Cut-Through Proxy Cisco ASA Adaptive Security Appliance High Availability and Virtualization Configuring Cisco ASA Adaptive Security Appliance Interface Redundancy Features Configuring Cisco ASA Adaptive Security Appliance Active/Standby High Availability Configuring Security Contexts on the Cisco ASA Adaptive Security Appliance Configuring Cisco ASA Adaptive Security Appliance Active/Active High Availability Lab 5-1: Configuring Active/Standby High Availability Lab 5-2: Configuring Active/Active High Availability

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Phone: 410-290-8383 / Fax: 410-290-9427

SECURE v1.0 - Securing Networks with Cisco Routers and Switches

Course Length 5 Days

TE5509_20101206

Routers and Switches (SECURE) 1.0 course is an instructor-led Course Description: The Securing Networks with Cisco partners to their end-user customers. This five-day course aims at course presented by Cisco training providing network security engineers with the knowledge and skills needed to secure Cisco IOS Software router- and switchbased networks, and provide security services based on Cisco IOS Software. Successful graduates will be able to secure the network environment using existing Cisco IOS Software features, and install and configure components of Cisco IOS Software. Components include the Zone-Based Policy Firewall, Cisco IOS Intrusion Prevention System (IPS), user-based firewall, and secure tunnels using IP Security (IPsec) virtual private network (VPN) technology including public key infrastructure (PKI). Components also include virtual tunnel interface/dynamic virtual tunnel interface (VTI/DVTI), Group Encrypted Transport VPN (GET VPN), Dynamic Multipoint Virtual Private Network (DMVPN), Secure Sockets Layer (SSL) VPN, and advanced switch security features. The course focuses on the implementation and troubleshooting aspects of the lifecycle services approach, adding some elements of the design phase as well.

Who Should Attend: The primary students for this course are Network Security Engineers (NSEs). Prerequisites:

operating system. Students must have Cisco Certified Network Associate (CCNA) certification, Cisco Certified Network Associate Security (CCNA Security) certification, and working knowledge of the Microsoft Windows

Benefits of Attendance: Upon completion of this course, students will be able to:

· Implement and maintain Cisco IOS Software infrastructure protection controls in a Cisco router- and switch-based network infrastructure · Implement and maintain Cisco IOS Software threat control and containment technologies in a Cisco router-based perimeter infrastructure · Implement and maintain Cisco IOS Software VPN technologies in a Cisco router-based WAN · Implement and maintain Cisco IOS Software remote access VPN technologies in a Cisco router-based remote access solution

Course Outline:

Module 1: Deploying Cisco IOS Software Network Foundation Protection Deploying Network Foundation Protection Controls Deploying Advanced Switched Data Plane Security Controls Implementing Cisco Identity-Based Network Services Deploying Basic 802.1X Features Deploying Advanced Routed Data Plane Security Controls Deploying Advanced Control Plane Security Controls Deploying Advanced Management Plane Security Controls Lab 1-1: Configuring Advanced Switched Data Plane Security Controls Lab 1-2: Configuring Advanced Infrastructure Security Controls Module 2: Deploying Cisco IOS Software Threat Control and Containment Deploying Cisco IOS Software Network Address Translation Deploying Basic Zone-Based Policy Firewalls Deploying Advanced Zone-Based Policy Firewalls Deploying Cisco IOS Software IPS Lab 2-1: Configuring Basic Zone-Based Policy Firewall Features Lab 2-2: Configuring Advanced Zone-Based Policy Firewall Features Lab 2-3: Configuring Cisco IOS Software IPS Module 3: Deploying Cisco IOS Software Site-to-Site Transmission Security Site-to-Site VPN Architectures and Technologies Deploying VTI-Based Site-to-Site IPsec VPNs Deploying Scalable Authentication in Site-to-Site IPsec VPNs Deploying DMVPNs Deploying High Availability in Tunnel-Based IPsec VPNs Deploying GET VPN Lab 3-1: Configuring a PKI-Enabled Site-to-Site IPsec VPN Lab 3-2: Configuring Cisco IOS Software DMVPN Spokes Lab 3-3: Configuring GET VPN Group Members Module 4: Deploying Secure Remote Access with Cisco IOS Software Remote Access VPN Architectures and Technologies Deploying Remote Access Solutions Using SSL VPN Deploying Remote Access Solutions Using Cisco Easy VPN Lab 4-1: Configuring a Cisco IOS Software SSL VPN Gateway Lab 4-2: Configuring Cisco Easy VPN

http://www.trainingetc.com

43

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

VPN 2.0 - Deploying Cisco ASA VPN Solutions

5 Days

TE5510_20120301

Deploying Cisco ASA VPN Solutions v2.0 course is part of the curriculum path that leads to Course Description: The Cisco CCNP® Security certification.(VPN) five-day instructor-led course is aimed at providing the This network security engineers with the knowledge and skills that they need to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Successful graduates will be able to use Cisco ASA features to reduce the risk to the IT infrastructure and applications and to provide detailed operations support for the Cisco ASA security appliance.

Who Should Attend: The primary students for this course are Network security engineers.

The knowledge and skills that a learner must have before attending this course include Cisco CCNA® certification, Cisco CCNA Security certification, completion of the course Deploying Cisco ASA Firewall Solutions (FIREWALL), and working knowledge of the Microsoft Windows operating system.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the general properties of the Cisco ASA security · Implement and maintain Cisco remote access IP Security appliance VPN subsystem (IPsec) VPNs on the Cisco ASA VPN gateway, according to · Implement and maintain Cisco clientless remote access Secure policies and environmental requirements Sockets Layer (SSL) VPNs on the Cisco ASA security appliance · Implement and maintain site-to-site VPN solutions on the Cisco VPN gateway ASA security appliance VPN gateway, according to policies and · Implement and maintain Cisco AnyConnect client-based remote environmental requirements access SSL VPNs on the Cisco ASA security appliance VPN · Deploy endpoint security with Cisco Secure Desktop and

gateway, according to policies and environmental requirements dynamic access policy (DAP), and deploy and manage highavailability and high-performance features of the Cisco ASA security appliance

Course Outline:

Module 1: Cisco ASA Adaptive Security Appliance VPN Architecture and Common Components Evaluating the Cisco ASA Adaptive Security Appliance VPN Subsystem Architecture Evaluating the Cisco ASA Adaptive Security Appliance Software Architecture Implementing Profiles, Group Policies, and User Policies Implementing PKI Services Module 2: Cisco ASA Adaptive Security Appliance Clientless Remote Access SSL VPN Solutions Deploying Basic Clientless VPN Solutions Deploying Advanced Application Access for Clientless SSL VPNs Deploying Advanced Authentication and SSO for Clientless SSL VPNs Customizing the Clientless SSL VPN User Interface and Portal Module 3: Cisco AnyConnect Remote Access SSL Solutions Deploying a Basic Cisco AnyConnect Full-Tunnel SSL VPN Solution Deploying an Advanced Cisco AnyConnect Full-Tunnel SSL VPN Solution Deploying Advanced Authentication, Authorization, and Accounting in Cisco Full-Tunnel VPNs Module 4: Cisco ASA Adaptive Security Appliance Remote Access IPsec VPNs Deploying Cisco Remote Access VPN Clients Deploying Basic Cisco Remote Access IPsec VPN Solutions Module 5: Cisco ASA Adaptive Security Appliance Site-to-Site IPsec VPN Solutions Deploying Basic Site-to-Site IPsec VPNs Deploying Advanced Site-to-Site IPsec VPNs Module 6: Endpoint Security and High Availability for Cisco ASA VPNs Implementing Cisco Secure Desktop and DAP for SSL VPNs Deploying High-Availability Features in Cisco ASA Adaptive Security Appliance VPNs Lab Outline Lab 2-1: Configuring Basic Clientless VPN Access on the Cisco ASA Security Appliance Lab 2-2: Configuring Advanced Application Access for Clientless SSL VPNs Lab 2-3: Customizing the SSL VPN Portal on the Cisco ASA Security Appliance Lab 3-1: Configuring Basic Cisco AnyConnect Client Full-Tunnel SSL VPNs Using Local Password Authentication Lab 3-2: Deploying the Cisco AnyConnect Client with Centralized Management Lab 3-3: Configuring Basic Cisco AnyConnect Full-Tunnel SSL VPNs Using Local CA and SCEP Proxy Lab 4-1: Deploying Basic Remote Access IPsec VPN with IKEv2 Lab 5-1: Deploying a Basic Cisco ASA Security Appliance IPsec IKEv1 Site-to-Site VPN Lab 6-1: Deploying Cisco Secure Desktop in Cisco SSL VPNs Lab 6-2: Configuring a Load-Balancing SSL VPN Cluster

http://www.trainingetc.com

44

Phone: 410-290-8383 / Fax: 410-290-9427

ISE v1.0 - Implementing Cisco Identity Service Engine Secure Solutions

Course Length 5 Days

TE5511_20120606

Course Description: Implementing Cisco Identity Services Engine Secure Solutions (ISE) is a course that is designed to provide students with hands-on lab configuration of the Cisco Identity Services Engine (ISE) running

software version 1.0. The Cisco ISE platform takes the place of the Cisco Secure Access Control System (ACS) and Network Admission Control (NAC) servers that are typically used in identity-based networks. The students will implement IEEE 802.1Xbased network services using Cisco Catalyst and Nexus switches and Cisco wireless products. The course also addresses solution design, sizing, resiliency, and platform troubleshooting. Note: Per Cisco, attending a WebEx ISE v1.0 class will not qualify for fulfilling Partner ATP certification requirements. audience for this course is Cisco Channel Partner systems and field engineers that are Who Should Attend: The primary meet the education requirements to attain Authorized Technology Provider (ATP) seeking to authorization to sell the Cisco ISE. The secondary audience for this course is security architects, design engineers, and others seeking hands-on experience with the Cisco ISE. Before attending this course, students are required to have Cisco CCNA® certification or equivalent level of experience with the configuration of Cisco routers and switches. It is also mandatory that students have completed Introduction to 802.1X Operations for Cisco Security Professionals Version 1.0.

Prerequisites:

It is recommended that students also have certification or equivalent level experience in Cisco CCNP® and Cisco CCSP® as well as base level of knowledge and understanding of the Cisco NAC Appliance and Cisco Secure ACS server version 5.X.

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the Cisco TrustSec 2.0 solution architecture and deployment methodologies using the Cisco ISE platform · Configure the Cisco ISE platform in a network that includes Microsoft Active Directory · Configure the Cisco ISE software for wired and wireless 802.1X · Deploy firewall-based VPN services using the Cisco ASA 5500 Series Adaptive Security Appliances and inline posture · Configure the Cisco ISE for classification and policy enforcement · Deploy the Cisco ISE Profiler Service, Posture Service, and Guest Service · Troubleshoot user authentication and policy enforcement problems that are based on configuration errors or network issues · Create a low-level design for the Cisco ISE platform deployment methodology, scaling requirements, and platform resiliency

Course Outline:

Introduction to the TrustSec 2.0 Solution and ISE Platform Architecture Introducing the Cisco TrustSec 2.0 Solution and ISE Platform Architecture Cisco Identity Services Engine Deployment Installing the Cisco ISE Software Integrating Cisco ISE into Microsoft Active Directory Configuring Cisco ISE for High Availability Classification and Policy Enforcement Using Cisco ISE for Policy Enforcement Configuring Cisco ISE for MAB Configuring Cisco ISE for Wired and Wireless 802.1X Authentication Deploying VPN-Based Services Using the Cisco ASA and Inline Posture Configuring Web Authentication Using Cisco ISE Guest, Profiler, and Posture Service Configuration Introducing the Cisco ISE Guest Service Introducing the Cisco ISE Profiler Service Introducing the Cisco ISE Posture Service Module 5: Cisco TrustSec 2.0 Architecture Design for the ISE Appliance Designing the Cisco TrustSec 2.0 Solution Architecture for the ISE Appliance Appendix A: Selecting Cisco TrustSec 2.0 Infrastructure Hardware and the ISE Appliance Introducing Cisco TrustSec 2.0 Switching Infrastructure Hardware Introducing Cisco TrustSec 2.0 WLC Hardware Introducing Cisco TrustSec 2.0 ISE Hardware Appendix B: Introducing Cisco TrustSec Fundamentals Key Cisco TrustSec Functions Security Group Access Solution Overview Lab Outline Lab 1: Lab Topology and Access Lab 2: Completing the Initial Setup Configuration Lab 3: Integrating Cisco ISE into Microsoft Active Directory Lab 4: Configuring Cisco ISE for MAB Lab 5: Configuring Cisco ISE for Wired 802.1X Authentication Lab 6: Configuring Cisco ISE for Wireless 802.1X Authentication Lab 7: Configuring Web Authentication and Policy Enforcement Lab 8: Creating Guest Users and Guest User Policies in the Sponsor Portal Lab 9: Configuring Cisco ISE for the Profiler Service Lab 10: Configuring Cisco ISE for the Posture Service Lab 11: Creating a Low-Level Design for Cisco ISE (Case Study

http://www.trainingetc.com

45

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

VPN v2.0 - Deploying Cisco ASA VPN Solutions

5 Days

TE5512_20120711

Deploying Cisco ASA VPN Solutions v2.0 course is part of the curriculum path that leads to Course Description: The Cisco CCNP® Security certification.(VPN) five-day instructor-led course is aimed at providing the This network security engineers with the knowledge and skills that they need to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Successful graduates will be able to use Cisco ASA features to reduce the risk to the IT infrastructure and applications and to provide detailed operations support for the Cisco ASA security appliance.

Who Should Attend: The primary audience for this course is network security engineers.

Before attending this course, students should have Cisco CCNA certification, as well as Cisco CCNA Security certification. Students should also have completed the course Deploying Cisco ASA Firewall Solutions (FIREWALL). Students should also have working knowledge of the Microsoft Windows operating system.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe the general properties of the Cisco ASA security · Implement and maintain Cisco remote access IP Security appliance VPN subsystem (IPsec) VPNs on the Cisco ASA VPN gateway, according to · Implement and maintain Cisco clientless remote access Secure policies and environmental requirements Sockets Layer (SSL) VPNs on the Cisco ASA security appliance · Implement and maintain site-to-site VPN solutions on the Cisco VPN gateway ASA security appliance VPN gateway, according to policies and · Implement and maintain Cisco AnyConnect client-based remote environmental requirements access SSL VPNs on the Cisco ASA security appliance VPN · Deploy endpoint security with Cisco Secure Desktop and

gateway, according to policies and environmental requirements dynamic access policy (DAP), and deploy and manage highavailability and high-performance features of the Cisco ASA security appliance

Course Outline:

Cisco ASA Adaptive Security Appliance VPN Architecture and Common Components Evaluating the Cisco ASA Adaptive Security Appliance VPN Subsystem Architecture Evaluating the Cisco ASA Adaptive Security Appliance Software Architecture Implementing Profiles, Group Policies, and User Policies Implementing PKI Services Cisco ASA Adaptive Security Appliance Clientless Remote Access SSL VPN Solutions Deploying Basic Clientless VPN Solutions Deploying Advanced Application Access for Clientless SSL VPNs Deploying Advanced Authentication and SSO for Clientless SSL VPNs Customizing the Clientless SSL VPN User Interface and Portal Cisco AnyConnect Remote Access SSL Solutions Deploying a Basic Cisco AnyConnect Full-Tunnel SSL VPN Solution Deploying an Advanced Cisco AnyConnect Full-Tunnel SSL VPN Solution Deploying Advanced Authentication, Authorization, and Accounting in Cisco Full-Tunnel VPNs Cisco ASA Adaptive Security Appliance Remote Access IPsec VPNs Deploying Cisco Remote Access VPN Clients Deploying Basic Cisco Remote Access IPsec VPN Solutions Cisco ASA Adaptive Security Appliance Site-to-Site IPsec VPN Solutions Deploying Basic Site-to-Site IPsec VPNs Deploying Advanced Site-to-Site IPsec VPNs Endpoint Security and High Availability for Cisco ASA VPNs Implementing Cisco Secure Desktop and DAP for SSL VPNs Deploying High-Availability Features in Cisco ASA Adaptive Security Appliance VPNs Lab Outline Lab 2-1: Configuring Basic Clientless VPN Access on the Cisco ASA Security Appliance Lab 2-2: Configuring Advanced Application Access for Clientless SSL VPNs Lab 2-3: Customizing the SSL VPN Portal on the Cisco ASA Security Appliance Lab 3-1: Configuring Basic Cisco AnyConnect Client Full-Tunnel SSL VPNs Using Local Password Authentication Lab 3-2: Deploying the Cisco AnyConnect Client with Centralized Management Lab 3-3: Configuring Basic Cisco AnyConnect Full-Tunnel SSL VPNs Using Local CA and SCEP Proxy Lab 4-1: Deploying Basic Remote Access IPsec VPN with IKEv2 Lab 5-1: Deploying a Basic Cisco ASA Security Appliance IPsec IKEv1 Site-to-Site VPN Lab 6-1: Deploying Cisco Secure Desktop in Cisco SSL VPNs Lab 6-2: Configuring a Load-Balancing SSL VPN Cluster

http://www.trainingetc.com

46

Phone: 410-290-8383 / Fax: 410-290-9427

IPS v7.0 - Implementing Cisco Intrusion Prevention System

Course Length 5 Days

TE5513_20120807

Prevention System (IPS) Course Description: The Implementing Cisco IntrusionPartners to their end-userv7.0 course is an instructor-led course that is presented by Cisco Learning customers. This five-day course aims at providing network security engineers with the knowledge and skills that are needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. Successful graduates will be able to reduce risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS.

Who Should Attend: The primary audience for this course is Network Security Engineers (NSEs).

Before attending this course, students must have CCNA certification in Interconnecting Cisco Network Devices 1 (ICND1) and Interconnecting Cisco Network Devices 2 (ICND2). Students must also have CCNA Security certification in Implementing Cisco IOS Network Security (IINS). Students should also have working knowledge of the Microsoft Windows operating system.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Evaluate products and deployment architectures for the Cisco IPS product line · Perform an initial implementation of a Cisco IPS sensor · Implement an initial security policy using a Cisco IPS sensor according to local policies and environmental requirements · Deploy customized policies to adapt Cisco IPS traffic analysis

and response to the target environment

· Implement a basic Cisco IPS data management and analysis solution · Implement complex Cisco IPS policy virtualization, high·

availability, and high- performance solutions according to policy and environmental requirements Perform the initial setup of and maintenance of specific Cisco IPS hardware

Course Outline:

Module 1: Introduction to Intrusion Prevention and Detection, Cisco IPS Software, and Supporting Devices Evaluating Intrusion Prevention and Intrusion Detection Systems Choosing Cisco IPS Software, Hardware, and Supporting Applications Evaluating Network IPS Traffic Analysis Methods, Evasion Possibilities, and Anti- Evasive Countermeasures Choosing a Network IPS and IDS Deployment Architecture Module 2: Installing and Maintaining Cisco IPS Sensors Integrating the Cisco IPS Sensor into a Network Performing the Cisco IPS Sensor Initial Setup Managing Cisco IPS Devices Module 3: Applying Cisco IPS Security Policies Configuring Basic Traffic Analysis Implementing Cisco IPS Signatures and Responses Configuring Cisco IPS Signature Engines and the Signature Database Deploying Anomaly-Based Operation Module 4: Adapting Traffic Analysis and Response to the Environment Customizing Traffic Analysis Managing False Positives and False Negatives Improving Alarm and Response Quality Module 5: Managing and Analyzing Events Installing and Integrating Cisco IPS Manager Express with Cisco IPS Sensors Managing and Investigating Events Using Cisco IPS Manager Express Using Cisco IME Reporting and Notifications Integrating Cisco IPS with Cisco Security Manager and Cisco Security MARS Using the Cisco IntelliShield Database and Services Module 6: Deploying Virtualization, High Availability, and High Performance Solutions Using Cisco IPS Virtual Sensors Deploying Cisco IPS for High Availability and High Performance Module 7: Configuring and Maintaining Specific Cisco IPS Hardware Configuring and Maintaining the Cisco ASA AIP-SSM and AIP-SSC-5 Modules Configuring and Maintaining the Cisco ISR IPS AIM and IPS NME Modules Configuring and Maintaining the Cisco IDSM-2 Lab Outline Lab 2-1: Performing the Cisco IPS Sensor Initial Setup Lab 2-2: Managing a Cisco IPS Sensor Lab 3-1: Configuring and Modifying Basic Cisco IPS Signatures and Responses Lab 3-2: Configuring Cisco IPS Anomaly-Based Operation Lab 4-1: Configuring Custom Cisco IPS Signatures Lab 4-2: Managing False Positives and False Negatives Lab 4-3: Improving Alarm and Response Quality Lab 5-1: Using Cisco IME Lab 5-2: Using Cisco IPS and Security Intelligence Web Resources Lab 6-1: Configuring Policy Virtualization

http://www.trainingetc.com

47

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

BGP v3.2 - Configuring BGP on Cisco Routers

5 Days

TE7901_20120807

provides students Course Description: The Configuring BGP on Cisco Routers (BGP) v3.2 course foundations of the with in-depth knowledge of BGP, the routing protocol that is one of the underlying Internet and new-world technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP, configuration of BGP on Cisco IOS routers, detailed troubleshooting information, and hands-on exercises that provide students with the skills needed to configure and troubleshoot BGP networks in customer environments. Different service solutions in the curriculum cover BGP network design issues and usage rules for various BGP features, preparing students to design and implement efficient, optimal, and trouble free BGP networks. this course is preWho Should Attend: The primary audience for or troubleshooting and post-sales technical engineers who are responsible for designing, implementing, BGP networks. The secondary audience for this course is personnel who perform other network job functions (such as network performance or design) in a BGP networking environment, as well as candidates seeking professional-level certification, including Cisco CCIP or CCIE status. Before attending this course, students must have completed the Interconnecting Cisco Networking Devices course (ICND) or have Cisco Certified Networking Associate (CCNA) certification. Students must also have completed the Building Scalable Cisco Internetworks course (BSCI) or have equivalent knowledge.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Given a network scenario with multiple domains: configure, monitor and troubleshoot basic BGP to enable interdomain routing · Given a network scenario where connections to multiple ISPs must be supported: use BGP policy controls to influence the route selection process with minimal impact on BGP route processing · Given a network scenario where multiple connections must be supported: use BGP attributes to influence the route selection process · Given customer connectivity requirements: implement the correct BGP configuration to successfully connect the customer?s network to the Internet · Given a typical service provider network with multiple BGP connections to other autonomous systems: enable the provider network to behave as a transit autonomous system · Given a typical service provider network: identify common BGP scaling issues and enable route reflection and confederations as possible solutions to these issues · Given a typical BGP network: use available BGP tools and features to optimize the scalability of the BGP routing protocol

Course Outline:

Course Introduction Overview Course Goal and Objectives Course Flow Additional References Your Training Curriculum BGP Overview Introducing BGP Understanding BGP Path Attributes Establishing BGP Sessions Processing BGP Routes Configuring Basic BGP Monitoring and Troubleshooting BGP Module 2: BGP Transit Autonomous Systems Working with a Transit AS Interacting with IBGP and EBGP in a Transit AS Forwarding Packets in a Transit AS Configuring a Transit AS Monitoring and Troubleshooting IBGP in a Transit AS Module 3: Route Selection Using Policy Controls Using Multihomed BGP Networks Employing AS-Path Filters Filtering with Prefix-Lists Using Outbound Route Filtering Applying Route-Maps as BGP Filters Implementing Changes in BGP Policy Module 4: Route Selection Using Attributes Influencing BGP Route Selection with Weights Setting BGP Local Preference Using AS-Path Prepending Understanding BGP Multi-Exit Discriminators Addressing BGP Communities Module 5: Customer-to-Provider Connectivity with BGP Understanding Customer-to-Provider Connectivity Requirements Implementing Customer Connectivity Using Static Routing Connecting a Multihomed Customer to a Single Service Provider Connecting a Multihomed Customer to Multiple Service Providers Module 6: Scaling Service Provider Networks Scaling IGP and BGP in Service Provider Networks Introducing Route Reflectors Designing Networks with Route Reflectors Configuring and Monitoring Route Reflectors Introducing Confederations Configuring and Monitoring Confederations Module 7: Optimizing BGP Scalability Improving BGP Convergence Limiting the Number of Prefixes Received from a BGP Neighbor Implementing BGP Peer Groups Using BGP Route Dampening Lab Outline Lab 1-1: Initial Lab Setup Lab 1-2: Configuring Basic BGP Lab 2-1: Configuring a Transit AS Lab 3-1: Using Multihomed BGP Networks Lab 3-2: Employing AS-Path Filters Lab 3-3: Filtering with Prefix-Lists Lab 3-4: Implementing Changes in BGP Policy Lab 4-1: Influencing BGP Route Selection with Weights Lab 4-2: Setting BGP Local Preference Lab 4-3: Understanding BGP Multi-Exit Discriminators Lab 4-4: Addressing BGP Communities Lab 6-1: Introducing Route Reflectors Lab 6-2: Configuring and Monitoring Confederations Lab 7-1: Limiting the Number of Prefixes Received from a BGP Neighbor Lab 7-2: Implementing BGP Peer Groups Lab 7-3: Using BGP Route Dampening

http://www.trainingetc.com

48

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

MPLS v2.3 - Implementing Cisco MPLS

Course Description: Who Should Attend: Prerequisites:

5 Days

TE7902_20120824

http://www.trainingetc.com

49

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

CWLMS v4.0 - Implementing CiscoWorks LMS

5 Days

TE8001_20120807

CiscoWorks LMS (CWLMS) to use the CiscoWorks LAN Course Description: ImplementingSolution (LMS) 4.0 to manage v4.0 teaches learners how to find the correct tools within Management their network. The focus is CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies.

Who Should Attend: The primary audience for this course is network administrators and network managers.

The secondary audience for this course is network designers, network engineers, and systems engineers. Before attending this course, students must have knowledge of basic Cisco IOS commands, Cisco Catalyst operating system commands, and TCP/IP. Students must also have basic e-mail usage skills as well as Microsoft Windows and Internet browser navigation skills.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Describe fundamental network management concepts and introduce the features of CiscoWorks LMS 4.0 · Install CiscoWorks LMS 4.0, log into the portal for the first time, and use the Getting Started workflow to configure the server · Explore and customize the dashboards in My Menu, manage

portlets, and change the portal layout

· Manage the network device inventory · Manage network device configurations and software images. · Monitor and troubleshoot the network · Use the Work Centers to perform complete lifecycle management of network devices · Perform advanced administration tasks in CiscoWorks LMS

Lab 4-3: Viewing and Creating Inventory and User Tracking Reports Lab 4-4: Using Inventory Tools Lab 5-1: Managing the Configuration Archive Lab 5-2: Verifying Configuration Compliance Lab 5-3: Using Config Editor Lab 5-4: Using NetConfig Lab 5-5: Using Template Center Lab 5-6: Using Software Image Management Lab 5-7: Using the VLAN Workflow Lab 6-1: Using Topology Services Lab 6-2: Monitoring Network Performance Lab 6-3: Monitoring Network Response Time Lab 6-4: Monitoring Syslog Messages Lab 6-5: Monitoring Network Faults Lab 6-6: Deploying NetShow Commands Lab 6-7: Using Troubleshooting Workflows Lab 7-1: Using Smart Install Work Center Lab 7-2: Using Identity Work Center Lab 7-3: Using Auto Smartports Work Center Lab 7-4: Using EnergyWise Work Center

Course Outline:

Module 1: Introduction to CiscoWorks LMS 4.0 Defining Network Management Exploring the Network Management Process Introducing CiscoWorks LMS 4.0 Module 2: Getting Started Installing CiscoWorks LMS 4.0 Logging into CiscoWorks LMS 4.0 Using the Getting Started Workflow Module 3: My Menu Understanding My Menu Managing Dashboards, Portlets, and Portal Layout Module 4: Inventory Management Collecting Inventory and End User Information Performing Device Administration Viewing and Creating Inventory, User Tracking, and Switch Port Reports Using Inventory Tools Module 5: Configuration and Software Management Managing the Configuration Archive Verifying Configuration Compliance Using Configuration Tools Using Configuration Workflows Module 6: Network Monitoring and Troubleshooting Visualizing the Network with Topology Services Monitoring Network Performance Monitoring Network Response Time Monitoring Syslog Messages Monitoring Network Faults Using Troubleshooting Tools Module 7: CiscoWorks LMS Work Centers Using the Smart Install Work Center Using the Identity Work Center Using the Auto Smartports Work Center Using the EnergyWise Work Center Module 8: CiscoWorks LMS Administration Using the Trust Management Menu Managing Collection Settings Performing Network Administration Tasks Performing System Administration Tasks Performing Other Administrative Tasks Lab Outline Lab 2-1: Logging into CiscoWorks Lab 2-2: Using the Getting Started Workflow Lab 3-1: Managing My Menu Lab 4-1: Collecting Inventory and End User Information Lab 4-2: Performing Device Administration

http://www.trainingetc.com

50

Phone: 410-290-8383 / Fax: 410-290-9427

Course Length

CUWN-V v7.1 - Cisco Unified Wireless Networking-Virtual

5 Days

TE8101_20120807

Networking training Course Description: The Cisco Unified Wireless solution through theclass is designed to enable a network administrator to deploy a WLAN enterprise identification and successful implementation of siteappropriate hardware and software features in a Cisco Unified Wireless Network. The class begins with a high-level overview of the Cisco Unified Wireless Network (CUWN) product line, including product functions, components, capabilities, and features. You will learn where to locate installation procedures for both the access point (AP) and their associated Wireless LAN Controllers (WLCs) and properly install the CUWN hardware appropriate to site and use requirements. You will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network. You will configure and implement key CUWN security features to mitigate WLAN security threats. You will conclude training by learning how to utilize recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats. The CUWN training class reinforces the instruction by providing you with hands-on labs that cover how to complete the initial controller configuration using the CLI and GUI, provision APs in various options and examine AP behaviours in those configurations, explore how to set up Interface groups to allow VLAN pooling, set up a WLAN with web authentication as the security policy, configure the wireless client for WPA2 using the PEAP-MS-CHAPv2 option, create a secured WLAN on the controller, using EAP-FAST for authentication (based on local EAP and WPA/WPA2 for encryption), as well as perform a pre-image download to pre-load a new controller firmware image into your AP. This course is available in multiple formats. You can purchase instructor-led training (ILT) in a classroom setting or virtual ILT via the web. Both the classroom ILT and virtual ILT versions of this course come with access to our state of the art remote labs that use actual Cisco equipment. For the classroom ILT version of this course, laptops are provided to participate in the handson labs. If you desire to use your own laptop, please bring a laptop computer with an Ethernet port as well as an internal wireless NIC, 802.11a/b/g/n. The laptop's operating systems must be Windows XP (SP3). If your operating system is Windows Vista or Windows 7, include a Terminal Emulator such as HyperTerminal. IN ADDITION, if your laptop does not contain Terminal Emulation you will need administrator rights to the laptop to install software. channel field engineers; Cisco network consulting engineers; new UC Who Should Attend: This course is designed for engineers; and Cisco customers or employees interested in the Cisco partners; customer network Unified Wireless Network solution who have a strong data networking background and who will be responsible for the planning, deploying, and managing enterprise WLAN using lightweight access points and controllers. The following audiences will also benefit from taking this course: data-center technicians; data-center administrators; system engineers; data-center designers and managers; and program and project managers. Before attending this class, students must have attended a Cisco Wireless LAN Fundamentals class (CWLF) or an Implementing Cisco Unified Wireless Networking Essentials class (IUWNE). Students must also have CCNA certification or equivalent work experience, as well as familiarity with Windows and Windows networking.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Identify how the CUWN solution meets the challenges of successful WLAN deployments · Select and properly install the Cisco Unified Wireless Network hardware appropriate to site and use requirements · Administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network · Configure and implement the key CUWN security features to mitigate WLAN security threats · Utilize a recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate

equipment failures and security threats

Course Outline:

Module 1: Cisco Wireless LAN Solutions Characterizing Cisco Enterprise Wireless LANs Identifying Hardware Models Describing WLC Terms and Protocols Module 2: CUWN Installation and Configuration Installing Hardware Components Configuring the WLC Setup Configuring WLC Settings Configuring LAG Describing AP Operational Modes Introducing Cisco CleanAir Implementing Cisco CleanAir Module 3: CUWN Administration Associating an AP to a WLC Configuring Mobility Groups and Roaming Administering Individual WLANs and AP Groups Configuring QoS Performing General Administration Describing 802.11 Weak Security Policy Module 4: CUWN Security Configuring Security Parameters Configuring CUWN to Support 802.1X Authentication Module 5: CUWN Maintenance and Troubleshooting Troubleshooting CUWN Gathering VLAN Traffic and Other Data Configuring Policies and Management Loading Device Code and Managing Configuration Data

http://www.trainingetc.com

51

Phone: 410-290-8383 / Fax: 410-290-9427

IUWVN v2.0 - Implementing Cisco Unified Wireless Voice Networks

Course Length 5 Days

TE8102_20120807

instructor-led hands-on labs. The Implementing Course Description: This course isWireless Voicetraining and includesainstructor assisted, designed to help students prepare Cisco Unified Networks course is 5 day ILT course, for the CCNP-Wireless certification, a professional level certification specializing in the wireless field. The IUWVN course is a component of the CCNP-Wireless curriculum. The IUWVN course is designed to give students a firm understanding of how to integrate VoWLAN services into the WLAN and be able to implement QoS, MPLS, and high-bandwidth applications into the wireless network. The IUWVN training class reinforces the instruction by providing students with hands-on labs. Laptops are provided to participate in the hands-on labs. If you desire to use your own laptop, please bring a laptop computer with an available 32-bit CardBus slot and an Ethernet port as well as an internal wireless NIC, 802.11a/b/g. The laptop's operating systems must be either MS Windows 2000 (SP4) or XP. The laptop should also have a 9-pin serial port or USB to serial adapter. IN ADDITION, you will need administrator rights to the laptop to install drivers for the wireless client used in class.

Who Should Attend: The Implementing Cisco Unified Wireless Voice Networks course is targeted to system engineers, network engineers, network administrators, network managers, network designers, and project

managers who will be required to integrate VoWLAN services into the WLAN and be able to implement Voice over WLAN (VoWLAN) into the wireless network, and any individual wishing to attain the CCNP-Wireless certification. Before attending this course, students should have attended Interconnecting Cisco Networking Devices Part 1 (ICND1), Interconnecting Cisco Networking Devices Part 2 (ICND2), and Implementing Cisco Unified Wireless Networking Essentials (IUWNE) v1.0.

Prerequisites:

Benefits of Attendance: Upon completion of this course, students will be able to:

· Implement QoS for wireless applications, both on the wired and · Design and implement Voice over Wireless LANs on the wireless side · Implement multicast support over wireless networks · Describe voice architecture and voice over wireless specific · Prepare the wireless network for video and high-bandwidth

requirements applications

Course Outline:

Module 0: Course Introduction Module 1: Implementation of QoS for Wireless Applications Identifying General Considerations for Wired and Wireless QoS Describing Wireless QoS Deployment Schemes Configuring the Controller and Cisco WCS for QoS Configuring the Wired Infrastructure for QoS Understanding Current Best Practice Guidelines Module 2: Voice over Wireless Architecture Describing the evolution of Voice Architecture Describing VoWLAN Call Flow Designing Wireless for Voice Verifying Voice Readiness Module 3: Implement VoWLAN Describing Hardware and Software Requirements for VoIP Configuring a WLAN for Voice Configuring Infrastructure Devices for End-to-End Voice over Wireless Configuring Wireless Client Devices Troubleshooting VoWLAN Module 4: Implement Multicast over Wireless Understanding General Multicast Concepts Describing Implications for Multicast in 802.11 Configuring Multicast in a Wireless Network Troubleshooting Multicast in a Wireless Network Module 5: Prepare the Wireless Network for Video and HighBandwidth Applications Implementing QoS for Latency-Sensitive Applications Determining Bandwidth Requirements and Preparing the Controller for Video Describing Benefits of 802.11n for Video

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