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Volume 5, Issue 5, Page 1

TW Times

INSIDE THIS ISSUE: TW Awarded New Contract Message from COO HR News Accommodations Feature Story

1 2 3 4,5 6 10 11-18 20

TW & Company Awarded Fort Sam Houston Contract

Starting October 1, 2010, TW & Company will be providing security for historic Fort Sam Houston in the Alamo CitySan Antonio, TX. Fort Sam (as it is affectionately known) is being converted from a strictly Army post to a joint Army/Air Force base in accordance with the BRAC (Base Realignment and Closure) as dictated by the US Congress. The post will be converting from Army control to the Air Force. The Air Force decided to continue to use civilian guards to protect the installation through the end of our current contract. This means most of the current Walden security employees will be transitioning to TW & Company employees on 1 October. There will be over 140 guards posted at Fort Sam and they will be performing the same duties as other Air Force installations: Entry Control, Visitor Control and Commercial Vehicle Inspection. TW & Company will be facing many new challenges during the conversion, namely the Army and Air Force entry procedures, training and equipment are very different from each other. Also in addition to the challenges of outfitting, training and equipping all of the new guards, the post itself is undergoing a major transformation. The US Army has been at Fort Sam Houston since 1876. The original post has increased in size from the original 92 acres, granted by the city, to approximately 3,000 acres. From 1910 until World War II, Fort Sam Houston was the largest Army post in the continental United States. Many of the most distinguished American soldiers have served at Fort Sam, including no less than thirteen Army Chiefs of Staff and two US presidents. Currently Fort Sam is undergoing construction valued at over $900 million dollars. The biggest change will be the conversion of the Brooks Army Medical Center on Fort Sam, to the Army and Air Force's main teaching hospital. The nearby Wilford Hall Medical Center on Lackland Air Force Base is being decommissioned and all Army and Air Force doctors will be taught at the new facilities on Fort Sam. TW & Company will be providing access control for the entire post and a remote location at Camp Bullis, northwest of San Antonio. Camp Bullis has firing ranges, training areas and houses the Air Force Security Forces School for Air Base Defense. Heading up the leadership team is Mr. Bill Sharp. Bill is retired from the Army and was the former Site Manager at Fort Drum. He is looking forward to the new challenge at Fort Sam Houston.

301.918.2860 Toll Free: 1.888.252.2554 WWW.TWANDCOMPANY.COM

New Faces at Corporate

Department News Health & Fitness

TW & Company, Inc. Mission Statement

The mission of TW & Company, Incorporated is to provide a dynamic solution to the ever-changing needs of our customers in the areas of Security Services, Food and Nutrition Services and Facilities Management Services. Our main focus is the satisfaction of our client's needs with heralded enthusiasm and an unparalleled commitment to our customer service. We pledge to provide quality work in a reliable, efficient and professional manager at a cost efficient price. TW & Company, Inc. is dedicated to a Commitment of Excellence.

TW & COMPANY, INC.

Volume 5, Issue 5, Page 2

Message from the Chief Operating Officer

Once again kudos to the newsletter committee and the outstanding job they have done with yet another wonderful newsletter. It takes a great deal of both time and effort to put together the newsletter each quarter and the hard work and dedication that the newsletter staff puts in is truly appreciated. As we quickly approach the final quarter of the year, we continuing to work hard at devising ways to not only improve the quality of service that we provide to our clients but to our employees as well. Our efforts are focused on obtaining and implementing a new time keeping system, upgrading the communication system that our employees use in the field as well as upgrading and improving the uniforms and equipment that is issued to our employees. As you read through this latest edition of the newsletter we ask that you take a few moments and give us some feedback as to your thoughts about the newsletter and any suggestions you may have either for improvements or something that you would like to see in the next edition. In closing and as always we thank you for your continued support and efforts and challenge you all to uphold the TW motto, Commitment to Excellence! Enjoy your reading and enjoy the rest of your summer.

Did You Know???

The sentence "The quick brown fox jumps over the lazy dog." uses every letter in the English language. Odd Laws: During the 6th Century, it was customary to congratulate people who sneezed because it was thought that they were expelling evil from their bodies. During the great plague of Europe, the Pope passed a law to say God bless you to one who sneezed. There still are some weird laws on the books. In Washington state, it is against the law to boast that one's parents are rich. In Maryland, it's illegal to play Randy Newman's Short People on the radio. In Alabama it is illegal to play Dominoes on Sunday. And in Minneapolis, double-parkers can be put on a chain gang. An old statute in Kentucky states that men who push their wives out of bed for inflicting their cold toes on them can be fined or jailed for a week. In Melbourne, Australia it is illegal for men to parade in strapless dresses ­ but they are allowed to crossdress in anything with sleeves.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 3

HR News That You Can Use

If there is one thing constant in life, it's change. Life throws us curveballs that can come at any point in our lives and our careers. Here at TW, we provide three types of leave that employees and managers alike should be aware of. These types of leave are all triggered by different events that should be reported to your Site Manager, Regional Manager, or directly to Corporate HR. The HR Department would like to take time out and explain the different types of leave that require follow up from the Corporate HR Department. For any questions regarding leave, please contact the HR Department directly by calling 301-9182860 x5824 (Judieth Welch, HR Director) or x5825 (Joey Price, HR Specialist).

Military Leave of Absence (MLOA):

An employee who is a member of the US Army, Navy, Air Force, Marines, Coast Guard, National Guard, Reserves or Public Health Service will be granted an unpaid leave of absence for military service, training or related obligations in accordance with applicable law. Employees on military leave may substitute their accrued paid leave time for unpaid leave. At the conclusion of the leave, upon the satisfaction of certain conditions, an employee generally has a right to return to the same position he or she held prior to the leave or to a position with like seniority, status and pay that the employee is qualified to perform.

Personal Leave of Absence (PLOA/LWOP):

Should a situation arise that temporarily prevents an employee from working, he/she may be eligible for a personal Leave of Absence without pay. However, the employee must be employed for at least three months prior to the requested leave.

Family and Medical Leave Act (FMLA):

The Family and Medical Leave Act provides eligible employees with up to 12 workweeks of unpaid leave for certain family and medical reasons during a 12 month period. During this leave, an eligible employee is entitled to continued group health plan coverage as if the employee had continued to work. At the conclusion of the leave, subject to some exceptions, an employee generally has a right to return to the same or to an equivalent position.

TYPES AND DESCRIPTIONS OF LEAVE OF ABSENCE TYPES Leave DESCRIPTIONSMilitary LeaveOF Absence OF LEAVE of ABSENCE Personal Leave of Absence Type of AND Family and Medical Leave Act

Type of Leave

Acronym Acronym Trigger Event:

Military Leave of Absence

Call to Military Service MLOA MLOA

Personal Leave of Absence

Family and Medical Leave Act

PLOA FMLA PLOA FMLA Personal, non-Family, nonFamily or Medical Event as listed Medical Leave (and medical in Employee Handbook leave if unqualified for FMLA) After 3 Months of Employment No Yes Yes,* Consult HR Yes Yes No After working 12 months (which need not be consecutive) or 1250 hours No Yes Yes

Eligibility Begins

Upon Hire

Paid Leave? Can Earned Vacation Hours be Applied to Leave? Do Health Benefits still Apply?

No Yes Under Certain Conditions, * Consult HR Yes Yes Yes

Notice Required to Initiate Leave? Notice Required to Return From Leave? Employment Guaranteed Upon Return?

Yes Yes Yes,*

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 4

Accommodations TW & Company Beale Officer of the Quarter Award

Officer Joseph Gray received the TW & Company Officer of the Quarter Award for Beale. Three Officers were nominated for this quarterly award; Officer Gray was chosen from these candidates by the Security Forces Commander and The Senior Master Chief. Officer Gray was presented a Security Forces statue from the new SF Commander, Major Edward H. Simpson. About Officer Joseph Gray -- Officer Gray has been with TW & Company, Inc. at Beale since November 22, 2005. During this time he has proven himself an asset to TW and to the Security Forces Squadron by his diligence to duty. Officer Gray, while assigned to the Desk Area in the Commercial Vehicle Inspections processing Contractors and Visitors on base, utilizes the CLETS data base to insure each person is fully cleared to enter the base. While performing these duties, Officer Gray has identified numerous contractors attempting to gain access to Beale that are registered Sex Offenders, Illegal Aliens and Contractors with felony warrants. When assigned to Vehicle Inspection Bay area at CVIA, Officer Gray is always systematic and thorough in his searches of the Contractor's Vehicles. On several occasions he has discovered illegal substances in his persistence to insure the Safety and Security of the base. Officer Gray continues to be one of the most outstanding TW staff assigned to the Squadron at Beale.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 5

Accommodations Proper Search & Seizure During Be On Look Out (BOLO)

On the morning of Friday, July 2, 2010 around 0930, there was a BOLO (Be On Look Out) for a Coast Guard member at the entrance point at BSU Portsmouth. The Coast Guard member attempted to gain entry while Officer Hardy was positioned at the front entry point. Officer Hardy, paying attention to detail noticed the member's name on the BOLO and proceeded to detain the member at the gate while the vehicle was being searched. At the completion of the search the following items were found and confiscated.

Officer Hardy received the Commander's Intent Award from Base CO Captain Sommer, for her duties in helping confiscate weapons from entering the base. Congratulations Officer Hardy!

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 6

Feature Story

Welcome to TW & Company, Inc. Training Academy

TW & Company, Inc. Training Academy (TW Training Academy) was established in 2000 in order to provide law enforcement and security professionals with training to effectively and safely perform their duties in an efficient manner. The TW Academy serves as a security training organization for the Department of Homeland Security, US Coast Guard Maritime Law Enforcement, Federal Protective Service, DoD-US Army Federal Agencies, Department of Transportation (DOT) and Federal Aviation Administration (FAA). The TW Training Academy also provides services to state, local, tribal, and international law enforcement agencies. The TW Training Academy is headquartered in Lanham, MD halfway between Bowie MD, and Washington, DC. We offer comprehensive training using leading edge technology to deliver the highest quality education and training in the nation. In addition to Training Academy headquarters in Lanham, MD, the TW Training Academy operates four other field training sites in Ft. Drum, NY, Miami, FL, New London, CT, and Inwood, WV. The TW Academy has been approved and certified as a training center for certification, in-service, re-qualification and as an advanced training facility in the state of Maryland for the National Safety Council (NSC), American Safety and Health Institute (ASHI), American Association of Orthopedic Surgeons (AAOS), Medic First® and the American Red Cross (ARC). The courses offered by TW Academy for these professional organizations are: Defensive Driving First Aid CPR/Adult/Child/Infant AED Bloodborne Pathogens Workplace Violence Instructor Development (Train-the-Trainer) The Training Center status for the TW Academy assists the company in the mission of not only serving our clients with nationally recognized emergency medical care, defensive driving and bloodborne certified courses, but uniquely allows us to serve the general public. The TW Academy is certified to provide specialty training across the nation including the following states: Maryland, Virginia, District of Columbia, New York, Virginia, Connecticut, Rhode Island, New Hampshire, Alabama, Florida, Nevada, New Mexico, and more.

FPS/ICE Firearms Training (WV)

USCG Security Guard Training (MA)

USCG Security Training Role Playing (VA)

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 7

Feature Story (continued)

STATE REGULATION Certified by state regulatory agencies, TW Academy maintains Training School state certifications for specific courses in the states of; Virginia, New York, Connecticut, Maryland and the District of Columbia. Each state requires that the school's Director also be licensed as an instructor in that state and bear responsibility for state compliance in operating the school. For our students, successful attendance and completion of any of the courses allow the students the opportunity to obtain state licensure. The course offerings by state are listed below:

Virginia #88-1492

New York #721973

Connecticut #AS-2391

Maryland #106-3445

D.C. #SAB0858

Core Subjects Course - 18 Hr Alarm Respondent - 8 Hr Personal Protection Specialist - 60 Hr Private Investigator Course - 60+ Hr Conservator of the Peace - 24+ hr Arrest Authority Course - 8 Hr

Pre-Assignment Course OJT Course - 16 Hr Refresher Course - 8 Hr

Criminal Justice Security Course - 8 Hr

Basic Security Guard Course - 24 Hr Firearms Course 16 Hr

Basic Security Course - 24 Hr Special Police (SPO) Course - 24 Hr

SPECIALIZED TRAINING Since 911 the requirements and expectations of the Government for competency has been very direct. Accountability by companies for providing officers not meeting the standards is no longer tolerated. The government in most cases require the security agency hiring personnel to conduct thorough background checks, credit checks, driving history checks, criminal backgrounds (local and nationally), and clearances. This is just part of the government's requirement for vetting eligibility. Accountability for competency, initially began in the hiring process, ultimately with the on site management teams, however in the training process the instructor have the opportunity to evaluate each student and inform all stakeholders of the students progress. Most government agencies require to be informed of any adverse behavior or sub-standard performance of a student in the course. These Specialized Federal Training Courses are taught by TW Academy instructors who are approved by the federal government for these agencies. These training courses require travel by our instructor staff, which allow opportunities for on-site assessments of the performance of the officers already on contract.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 8

Feature Story (continued)

(DHS/ICE/FPS) Dept. of Homeland Security/Immigration and Custom Enforcement/Federal Protective Service (DoD) Department of Defense /US Army (USCG) United States Coast Guard (FAA) Federal Aviation Administration (DOT) Department of Transportation

Contract Guard Security Certification Course-72 Hr Contract Guard Firearm Course ­ 32 Hr Contract Guard Supervisor Certification Course ­ 9 Hr Contract Guard Security Refresher Course ­ 40 Hr

US Army Contract Security Guard Training ­ 40 Hr Firearms Course ­ 16 Hr

USCG Security Guard Basic Training ­ 40 Hr USCG Security Guard Basic Training Refresher ­ 8 Hr Firearms Course ­ 16 Hr

FAA Contract Security Officer Course ­ 40 Hr FAA Sustainment Training ­ 3 Hr FAA Contract Security Officer Refresher ­ 8 Hr

DOT Contract Security Officer Course ­ 72 Hr Firearms Course ­ 8 Hr

TW TRAINING ACADEMY TRAINING

PT Training (MD)

PT Training (CT)

AED Training (MD)

Physical Fitness Training (CT)

First Aid Training (MD)

DOT Training Group Task (MA)

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 9

Feature Story (continued)

COMMITMENT TO EXCELLENCE Part of our mission is that we are committed to excellence and dedicated to the principles of our profession, therefore a lot of emphasis is placed on the professionalism of all students in our training sessions. One of the Core responsibilities of our instructors is to observe and evaluate the progress of all students who matriculate through the courses. All clients expect and require competent personnel servicing the security needs of the facility. Therefore, the instructors' passion for excellence and the progression of all students are benchmarks along the path of learning and inspiration to motivate the students to meet the course objectives. We teach to the objective and evaluate to the standards. ADVANCED TRAINING TW Training Academy offers and provides advanced training for those personnel qualified for this level of training, and for those contracts that require this type of training for personnel assigned to the contract. The specialty advanced courses include: OC Spray Certification Practical and Tactical Handcuffing Certification Expandable Baton Certification Defensive Tactics Training Management of Aggressive Behavior (MOAB) Refuse to Be A Victim® Course NRA Firearms Safety Course Radar and Lidar Training/Certification (Speed Measurement) OSHA Safety Training OSHA Outreach 10 Hour and 30 Hour Certification/Training Defensive Driving Certification The Academy is continuously growing and offers much to the security and law enforcement industries. We have reached out to the public to provide training services in those areas that are applicable to a citizen. Many officers inquire on how to become an instructor or availability to take other courses not required by their contract. We can assist you. Feel free to email the Director at: [email protected] or [email protected] for information on the Instructor Development Courses or any courses that you may be interested in.

TW & COMPANY, INC.

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Toll Free: 1.888.252.2554

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Volume 5, Issue 5, Page 10

New Faces at the Corporate Office

TW & Company, Inc. Proudly Welcomes Our Newest Additions to the Corporate Staff

Thomas J. Marbury, Sr., Site Manager, Hickam AFB Hawaii: Thomas J. Marbury, Sr. has been a member of the TW & Company team since September 8, 2008. In May of 2010, he took on the new responsibility of Site Manager at Hickam AFB in Hawaii, where he oversees the day to day operations of the base. He is a retired Army sergeant and the proud father of two sons Thomas, Jr. and Kevin and he also has three stepchildren and five grandchildren.

Lauren Persons, Receptionist: Lauren Persons is one of the newest staff members at TW & Company; she joined the team as the new Receptionist on June 14, 2010. She is a recent graduate of the University of Maryland-College Park and is currently pursuing her Masters Degree in Human Resource Management from the University of Maryland-University College. In her spare time, she enjoys writing, seeing live music, and spending time with friends and family.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 11

Employee Recognitions

TW & Company, Inc. Congratulates our Recent Employees of the Month:

REGION A JUNE 2010 Officer Carl Franklin - IRS West Virginia Officer Walker Roach - Coast Guard, West VA Officer Gary McDonald - ATF, West VA Officer Vincent Facey - FAA Miami Officer Earl Jones - NCTC/West Virginia Officer Ernest Brown - Escort Contract / DC Officer Anthony Thomas - AWG / Fort Meade, MD JULY 2010 Officer Howard Sollenberger - IRS West Virginia Officer Michael Robinson - Coast Guard, West VA Officer Deborah Adkins - ATF, West VA Officer Jared Adams - AWG / Fort Meade, MD

REGION B JUNE 2010 Officer John P. McGinn - USCG Air Station Cape Cod Officer Victor Escajadillo - USCG BSU Boston Officer Kalvin Johnson - USCG BSU Portsmouth Officer Toby Cormier - USCGA Connecticut Officer Lauren Jones - BEP Ft. Worth, TX Officer Raymond Conn - USDOT Volpe Center Manager of the Month Co-Winners: Officer Debbie Castagnoli - BEP Ft. Worth, TX Officer Meghan Robinson - USCGA Connecticut

US AIR FORCE JUNE 2010 Officer Glen Kenney - Mountain Home AFB, Idaho Officer Daniel Gunny Ruiz - Davis Monthan AFB Officer Hernim Nimeisa - Anderson AFB Officer Bobi Lambert - Beale AFB Officer Angelique Bell ­ Nellis AFB

ARMY JUNE 2010 Officer Joseph Fiorillo - Fort Monmouth Officer Michael Nadworny - Natick Sergeant Mary Jenkins - Fort Drum

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 12

From the Logistics Desk

Auto detailing - Wikipedia, the free encyclopedia:

Auto detailing is the performance of an extremely thorough cleaning, polishing and waxing of an automobile, both inside and out, to produce a show-quality level of detail. It can be practiced for personal satisfaction, and it is also performed to prepare a car for car shows...

2006 Toyota Takoma

2007 Dodge Nitro In case some of you managers out there are not sure what it means for a car to be detailed, please see the definition above. To date, I've only had one or two of the site managers or regional managers contact me and ask if it is okay to take the vehicles out to be detailed. After receiving the company vehicles back to the corporate office from the last two site close outs, it made me really wonder what are the managers doing to these vehicles?! One vehicle alone took over eight cans of rug and upholstery cleaner just to get it partially clean. It was then taken to a local detail shop and they gave a quote of over $150.00 just to try to get the carpets clean. So you can imagine what the rest of the interior looked like (coffee, soda, & dirt stains on the seats, no floor mats to be found, etc...) and what the total charges would have added up to. I understand that some managers may feel that since these are not their personal vehicles it is not their responsibility to keep them clean. I am hoping that from now on, managers will take some pride in ensuring that the equipment and vehicles are kept in as reasonably clean condition as possible. Having all of the company vehicles detailed at least once a month would go a long way in helping the vehicles maintain good quality conditions. It is my sincere hope that in the future, vehicles and equipment being returned back to the corporate office will begin to reflect the pride and care that TW & Company's site managers and supervisors put into maintaining the vehicles and equipment assigned to them. For example, the two vehicles pictured above were on their sites long before a lot of the current vehicles were purchased. If any of you were to ever visit one of the two sites that maintained these vehicles, (namely Cape Cod & USCGA Connecticut) you would think that their vehicles were just purchased or were new additions to their site. We are not requesting that you keep the company vehicles in show room shape, but we do require that they are kept clean and in good condition to ensure that they are able to be used again on other sites. Let's all get aboard and on the same page when it comes to taking care of these vehicles! Have the vehicles cleaned on a regular basis and detailed at least once a month. by Gregory Dingle, Logistics Manager

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 13

Reducing the Risk

Wikipedia defines Risk Management as follows: Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives, whether positive or negative) followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. Risks can come from uncertainty in financial markets, project failures, legal liabilities, credit risk, accidents, natural causes and disasters as well as deliberate attacks from an adversary. Several risk management standards have been developed including the Project Management Institute, the National Institute of Science and Technology, actuarial societies, and ISO standards. Methods, definitions and goals vary widely according to whether the risk management method is in the context of project management, security, engineering, industrial processes, financial portfolios, actuarial assessments, or public health and safety. The strategies to manage risk include transferring the risk to another party, avoiding the risk, reducing the negative effect of the risk, and accepting some or all of the consequences of a particular risk. Certain aspects of many of the risk management standards have come under criticism for having no measurable improvement on risk even though the confidence in estimates and decisions increase.

Strategy Transfer Risk Avoid Risk Minimize Impact Acceptance

Tactic Insurance Training, Supervision, Management Thorough Procedures Liability

Principles of risk management according to the International Organization for Standardization (ISO) identifies the following principles of risk management. Risk management should: create value be an integral part of organizational processes be part of decision making explicitly address uncertainty be systematic and structured be based on the best available information be tailored take into account human factors be transparent and inclusive be dynamic, iterative and responsive to change be capable of continual improvement and enhancement

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Volume 5, Issue 5, Page 14

Reducing the Risk (continued)

According to the standard ISO 31000 "Risk Management -- Principles and Guidelines on Implementation," the process of risk management consists of several steps as follows; establishing the context, which involves: 1. Identification of risk in a selected domain of interest 2. Planning the remainder of the process 3. Mapping out the following: the social scope of risk management the identity and objectives of stakeholders the basis upon which risks will be evaluated, constraints 4. Defining a framework for the activity and an agenda for identification 5. Developing an analysis of risks involved in the process 6. Mitigation or Solution of risks using available technological, human and organizational resources

Let take a look at Reducing the Risk. Once risks have been identified and assessed, all techniques to manage the risk fall into one or more of these four major categories: Avoidance (eliminate, withdraw from or not become involved) Reduction (optimize - mitigate) Sharing (transfer - outsource or insure) Retention (accept and budget) Risk avoidance includes not performing an activity that could carry risk. An example would be not buying a property or business in order to not take on the legal liability that comes with it. Another would be not flying in order to avoid the risk of the airplane being hijacked. Avoidance may seem the answer to all risks, but avoiding risks also means losing out on the potential gain that accepting (retaining) the risk may have allowed. Not entering a business to avoid the risk of loss also avoids the possibility of earning profits. Hazard prevention refers to the prevention of risks in an emergency. The first and most effective stage of hazard prevention is the elimination of hazards. If this takes too long, is too costly, or is otherwise impractical, the second stage is mitigation.

Risk reduction or "optimization" involves reducing the severity of the loss or the likelihood of the loss from occurring. For example, sprinklers are designed to put out a fire to reduce the risk of loss by fire. This method may cause a greater loss by water damage and therefore may not be suitable. Halon fire suppression systems may mitigate that risk, but the cost may be prohibitive as a strategy. Acknowledging that risks can be positive or negative, optimizing risks means finding a balance between negative risk and the benefit of the operation or activity; and between risk reduction and effort applied.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 15

Reducing the Risk (continued)

Outsourcing could be an example of risk reduction if the outsourcer can demonstrate higher capability at managing or reducing risks. For example, a company may outsource only its software development, the manufacturing of hard goods, or customer support needs to another company, while handling the business management itself. This way, the company can concentrate more on business development without having to worry as much about the manufacturing process, managing the development team, or finding a physical location for a call center. Risk sharing is briefly defined as "sharing with another party the burden of loss or the benefit of gain, from a risk, and the measures to reduce a risk." The term of 'risk transfer' is often used in place of risk sharing in the mistaken belief that you can transfer a risk to a third party through insurance or outsourcing. In practice, if the insurance company or contractor goes bankrupt or ends up in court, the original risk is likely to still revert to the first party. As such in the terminology of practitioners and scholars alike, the purchase of an insurance contract is often described as a "transfer of risk." However, technically speaking, the buyer of the contract generally retains legal responsibility for the losses "transferred", meaning that insurance may be described more accurately as a post-event compensatory mechanism. For example, a personal injuries insurance policy does not transfer the risk of a car accident to the insurance company. The risk still lies with the policy holder namely the person who has been in the accident. The insurance policy simply provides that if an accident (the event) occurs involving the policy holder then some compensation may be payable to the policy holder that is commensurate to the suffering/damage. Some ways of managing risk fall into multiple categories. Risk retention pools are technically retaining the risk for the group, but spreading it over the whole group which involve transfers among individual members of the group. This is different from traditional insurance, in that no premium is exchanged between members of the group up front, but instead losses are assessed to all members of the group. Risk retention involves accepting the loss, or benefit of gain, from a risk when it occurs. True self insurance falls in this category. Risk retention is a viable strategy for small risks where the cost of insuring against the risk would be greater over time than the total losses sustained. All risks that are not avoided or transferred are retained by default. This includes risks that are so large or catastrophic that they either cannot be insured against or the premiums would be infeasible. War is an example since most property and risks are not insured against war, so the loss attributed by war is retained by the insured. Also any amounts of potential loss (risk) over the amount insured is retained risk. This may also be acceptable if the chance of a very large loss is small or if the cost to insure for greater coverage amounts is so great it would hinder the goals of the organization too much.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 16

You Have A Right to a Safe Workplace

WHAT IS SAFETY? Safety is the state of being "safe" (from the French sauf), the condition of being protected against physical, social, spiritual, financial, political, emotional, occupational, psychological, educational or other types or consequences of failure, damage, error, accidents, harm or any other event which could be considered non-desirable. This can take the form of being protected from the event or from exposure to something that causes health or economical losses. It can include protection of people or of possessions. There also are two slightly different meanings of safety. For example, home safety may indicate a building's ability to protect against external harm events (such as weather, home invasion, etc), or may indicate that its internal installations (such as appliances, stairs, etc) are safe (not dangerous or harmful) for its habitants. Safety can be limited in relation to some guarantee or a standard of insurance to the quality and unharmful function of an object or organization. It is used in order to ensure that the object or organization will do only what it is meant to do. It's important to realize that safety is relative. Eliminating all risk, if even possible, would be extremely difficult and very expensive. A safe situation is one where risks of injury or property damage are low and manageable. Types of Safety It is important to distinguish between products that meet standards, that are safe, and those that merely feel safe. The highway safety community uses these terms: Normative safety is a term used to describe products or designs that meet applicable design standards. Substantive, or objective safety means that the real-world safety history is favorable, whether or not standards are met. Perceived, or subjective safety refers to the level of comfort of users. For example, traffic signals are perceived as safe, yet under some circumstances, they can increase traffic crashes at an intersection. Traffic roundabouts have a generally favorable safety record, yet often make drivers nervous.

Risks and Responses Safety is generally interpreted as implying a real and significant impact on risk of death, injury or damage to property. In response to perceived risks many interventions may be proposed with engineering responses and regulation being two of the most common. Probably the most common individual response to perceived safety issues is insurance, which compensates for or provides restitution in the case of damage or loss. System safety and reliability engineering is an engineering discipline. Continuous changes in technology, environmental regulation and public safety concerns make the analysis of complex safety-critical systems more and more demanding.

TW & COMPANY, INC.

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Volume 5, Issue 5, Page 17

You Have A Right to a Safe Workplace (continued)

A common fallacy, for example among electrical engineers regarding structure power systems, is that safety issues can be readily deduced. In fact, safety issues have been discovered one by one, over more than a century in the case mentioned, in the work of many thousands of practitioners, and cannot be deduced by a single individual over a few decades. A knowledge of the literature, the standards and custom in a field is a critical part of safety engineering. A combination of theory and track record of practices is involved, and track record indicates some of the areas of theory that are relevant. (In the USA, persons with a state license in Professional Engineering in Electrical Engineering are expected to be competent in this regard, the foregoing notwithstanding, but most electrical engineers have no need of the license for their work.) Safety is often seen as one of a group of related disciplines: quality, reliability, availability, maintainability and safety (availability is sometimes not mentioned, on the principle that it is a simple function of reliability and maintainability). These issues tend to determine the value of any work, and deficits in any of these areas are considered to result in a cost, beyond the cost of addressing the area in the first place; good management is then expected to minimize total cost. You have the right to a safe workplace. The Occupational Safety and Health Act of 1970 (OSHAct) was passed to prevent workers from being killed or seriously harmed at work. The law requires that employers provide their employees with working conditions that are free of known dangers. The Act created the Occupational Safety and Health Administration (OSHA), which sets and enforces protective workplace safety and health standards. OSHA also provides information, training and assistance to workers and employers. Workers may file a complaint to have OSHA inspect their workplace if they believe that their employer is not following OSHA standards or there are serious hazards.

Are you doing your part to facilitate a safe work environment?

TW & COMPANY, INC.

301.918.2860

Toll Free: 1.888.252.2554

WWW.TWANDCOMPANY.COM

Volume 5, Issue 5, Page 18

Quality Assurance

The goal of TW & Company, Inc.'s management team is to instill, at every level of the program, policies, procedures, guidance and the oversight required to attain our Q/A goals. Our responsibility is more than just providing uniformed security officers to serve as a visible deterrent to criminal activity. Effective security means assuming an attitude of building stewardship so that the installation and its occupants become more than just part of the job. We want our officers to care about whom and what they protect and we understand that this caring attitude provides the impetus they need to excel at their duties. Security officers on post who take their responsibilities to the client seriously will pay close attention to potential hazards or malfunctioning equipment far more readily than those who are just putting in eight hours. Our Quality Control Plan is compliant with the Department of Homeland Security PWS and Performance Plan requirements. Similar to the Department of Homeland Security Performance Plan for Contract Security Guard Services, our Plan places emphasis on mitigating risk and federal facility security deficiencies in the three mission areas of Access Control, Vehicle Inspections, and Personnel Entry Controls. We do this by implementing a Quality Control strategy which ensures no degradation to the security mission, enforcing State certification and licensing requirements, and standardizing equipment and training across one or multiple Regions. As described in our Quality Control Plan, we incorporate into our management and integration strategy the capability to conduct periodic inspections, respond to customer feedback (positive and negative), provide our records for Government inspection, and ensure all surveillance items identified in the Quality Assurance Monitoring Checklist are adhered to. Based on our experience on military guard and security contracts, we have tailored our Plan to meet all of the requirements of the Department of Homeland Security Performance Plan.

TW & COMPANY, INC.

301.918.2860

Toll Free: 1.888.252.2554

WWW.TWANDCOMPANY.COM

Volume 5, Issue 5, Page 19

News & Notes from the Sites

TW & Company officer checking a guest's ID as they approach the USCG Academy

TW & Company, Inc. Senior Management Team Conduct Several Site Visits over the Summer

Over the past few months, TW & Company's senior management has been conducting routine site visits to various sites around the country; spending time with Project Managers, COTRs as well as touring the sites and speaking with TW employees. Mr. Dameron recently visited USCG Academy in Connecticut where there are several new employees participating in on the job training; he had the opportunity to speak with each of them as well as quiz them on their newly obtained onsite job knowledge. The academy is open to the public and is where all of the newly appointed officers in the United States Coast Guard must attend for 4 years prior to their being commissioned and assigned to active duty as an officer. TW & Company, Inc has been providing service on this contract for close to 10 years now.

TW & COMPANY, INC.

301.918.2860

Toll Free: 1.888.252.2554

WWW.TWANDCOMPANY.COM

Volume 5, Issue 5, Page 20

Health & Fitness Recipe of the Month

Mediterranean Tuna Wrap

2 (6-ounce) cans chunk light tuna in water, drained 1/4 cup finely diced red onion 1/4 cup chopped fresh parsley leaves 1/4 cup chopped calamata olives 3 tablespoons olive oil 1/2 teaspoon lemon zest 2 tablespoons freshly squeezed lemon juice Salt Freshly ground black pepper 6 cups pre-washed mixed greens (about 3 ounces) 4 whole-grain wrap breads (about 2 ounces each) 2 large tomatoes, sliced Directions In a medium bowl combine the tuna, onion, parsley, olives. In a small bowl, whisk together the olive oil, zest, lemon juice, salt and pepper. Pour about 2/3 the dressing over the tuna mixture and toss to combine. In a separate bowl, pour the rest of the dressing over the greens and toss to combine. Place some tuna salad onto each piece of wrap bread. Top with 1 1/2 cups of greens and a few tomato slices. Roll the wraps and serve.

Heart-Healthy Diet: 4 Steps to Prevent Heart Disease

1. Limit unhealthy fats/cholesterol Of the possible changes, limiting how much saturated and trans fats you eat is the most important step you can take to reduce your blood cholesterol and lower your risk of coronary artery disease. A high blood cholesterol level can lead to a buildup of plaques in your arteries, called atherosclerosis, which can increase your risk of heart attack and stroke. 2. Choose low-fat protein sources Lean meat, poultry and fish, low-fat dairy products, and egg whites or egg substitutes are some of your best sources of protein. But be careful to choose lower fat options, such as skim milk rather than whole milk and skinless chicken breasts rather than fried chicken patties. 3. Eat more vegetables and fruits Vegetables and fruits are good sources of vitamins and minerals; they are low in calories and rich in dietary fiber. Vegetables and fruits also contain substances found in plants that may help prevent cardiovascular disease. Eating more fruits and vegetables may help you eat less high-fat foods, such as meat, cheese and snack foods. 4. Select whole grains Whole grains are good sources of fiber and other nutrients that play a role in regulating blood pressure and heart health. You can increase the amount of whole grains in a hearthealthy diet by making simple substitutions for refined grain products.

Did You Know???

A healthy diet is just as important as regular brushing and good dental hygiene when it comes to having white, clean and strong teeth. You can improve the condition of your teeth by eating certain foods. Healthy teeth require the same nutrients as strong bones, namely calcium, magnesium and vitamin D. Looking after your gums is also essential. Foods high in beta carotene, vitamin C, zinc and folic acid will keep your gums healthy; and all of the above are key to having a beautiful smile .

For more fitness and nutrition tips, please log onto www.goldenboyfitness.com TW & COMPANY, INC. 301.918.2860 Toll Free: 1.888.252.2554 WWW.TWANDCOMPANY.COM

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