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Job Title: Operations Manager (Ref 1824) Salary Grade: 8 or 9 Reports to: Head of Twaweza Supervises: Admin and IT staff Start Date: 1 Feb 2012 Overall Responsibility: To manage the overall operations of Twaweza across East Africa effectively and efficiently, including human resources, office management/ administration, financial management and IT; to develop and foster understanding and compliance with organizational standards and policies; to promote organizational transparency and accountability; to ensure that Twaweza and its staff are able to powerfully and effectively do their work. Specific Responsibilities (provisional) 1. Develop, manage and foster adherence to effective administration, finance, HR and IT standards, policies and procedures ; 2. Ensure understanding and compliance of the country laws and other requirements in each of the East African Offices; 3. Create an excellent, motivating and accountable HR climate; including in recruitment, work environment, appraisal and feedback, and staff learning. 4. Undertake and oversee financial and budget management and reporting that conforms to the highest financial and ethical standards; 5. Develop and oversee effective office information/work flow and physical and electronic documentation system; using latest effective technology as appropriate; 6. Ensure office premises/assets, facilities and processes are sourced and maintained efficiently and cost-effectively, including procurement, office maintenance and monitoring, etc; 7. Oversee effective IT infrastructure policies and set up is in place and functioning optimally; 8. Set up and maintain effective monitoring and reporting system on all major aspects of your role; 9. Support Head and management team as needed and to ensure organizational coherence and effectiveness. General Responsibilities 1. Successfully implement above responsibilities and assigned activities (and associated budgets) in work plans, consistent with Twaweza Policies. 2. Oversea the planning, monitoring, and reporting. 3. Review and monitor compliance to Twaweza policies, regulations, guidelines and procedures. 4. Undertake any other lawful tasks as may be assigned by the Supervisor. Core Qualifications 1. Can get things done, really well, and fast. 2. Minimum first degree in a relevant field, Masters preferred; 3. Good knowledge of finance and administration issues, holders of CPA will have an advantage; 4. Minimum 5 years demonstrable working experience in areas of your responsibility; 5. Strong analytical and conceptual skills, and ability to apply these in program development; 6. Excellent organizational skills; methodical and systematic, ability to multi-task and manage complex simultaneous processes, communications and actions. 7. Demonstrated team working qualities, and ability to foster teams to be motivated to deliver quality results on time, to manage conflict and help move everyone forward;



Excellent verbal, writing (including technical reports) and communication skills in English and Kiswahili, ability to document arguments and decisions cogently for institutional memory, and accountability. Curiosity and passion to learn, push the envelope, innovate, make unorthodox connections, take thoughtful risks and get things done.

Application process To apply for this position, go to If you are not registered with Radar, go to the Register Tab, complete the registration form and upload your CV (max 4 pages), including a cover letter explaining your interests/motivations to work for Twaweza, and 2 samples of your written work and names of 3 referees, in MS Word or PDF file. Enter the Reference Number of the position into the Job Reference Box to take you to the details of that job. Closing date 12nd January 2012 and will remain open until position is filled. Only shortlisted candidates will be notified to appear for interviews.


Microsoft Word - Operations Manager Dar es Salaam Jan 2012.docx

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Microsoft Word - Operations Manager Dar es Salaam Jan 2012.docx