Read iSTAR Pro Installation and Configuration Guide text version

iSTAR Pro Installation and Configuration Guide

REVISION G0

70 Westview Street Lexington, MA 02421 http://www.swhouse.com Fax: 781-466-9550 Phone: 781-466-6660

C·CURE® and Software House® are registered trademarks of Tyco International Ltd. and its Respective Companies. Certain Product names mentioned herein may be trade names and/or registered trademarks of other companies. Information about other products furnished by Software House is believed to be accurate. However, no responsibility is assumed by Software House for the use of these products, or for an infringement of rights of the other companies that may result from their use. Software version: C·CURE® 800/8000, Version 9.4 Document Number: UM-063 Revision Number: G0 Release Date: August 2008 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. Copyright © 2008 by Tyco International Ltd. and its Respective Companies. All rights reserved.

T a b l e o f C o n te n ts

Preface How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii UL Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv FCC Class A Digital Device Limitations . . . . . . . . . . . . . . . . . . xiv FCC Class B Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Canadian Radio Emissions Requirements . . . . . . . . . . . . . . . . . . xv CE Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Power Supply Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Chapter 1 Introducing iSTAR Pro iSTAR Pro Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Network, Dialup, and Serial Connections . . . . . . . . . . . . . . . . . . . . 1-2 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 C·CURE Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Backward Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Typical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

The General Controller Module (GCM) . . . . . . . . . . . . . . . . . . .1-8

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

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GCM Photograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 GGM Components Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

The Access Controller Module (ACM) . . . . . . . . . . . . . . . . . . .1-12

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 ACM Components Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 ACM Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

ACM Capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15 Modules that Interface with iSTAR Pro . . . . . . . . . . . . . . . . . .1-16 Connecting Security Devices to the ACM. . . . . . . . . . . . . . . . .1-17

Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

iSTAR Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19

iSTAR Configuration Utility (ICU). . . . . . . . . . . . . . . . . . . . . . . . 1-19 iSTAR Web-Based Diagnostic Utility. . . . . . . . . . . . . . . . . . . . . . 1-20

Chapter 2

iSTAR Pro Topology iSTAR Pro Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Lan and Wan Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Gateways and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 IP Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Using NetBIOS and Fully Qualified Domain Names . . . . . . . . . . . 2-4

Cluster Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Master and Member Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Single Master and Alternate Master Configurations . . . . . . . . . .2-6

Single Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Alternate Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Communication Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

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The Primary Communications Path. . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Maintaining Cluster Communication. . . . . . . . . . . . . . . . . . . . 2-10

Single Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Alternate Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Communication Between Members and Master . . . . . . . . . . . . . . 2-12

Choosing Controllers for the Cluster . . . . . . . . . . . . . . . . . . . . 2-13 Planning the Communication Path. . . . . . . . . . . . . . . . . . . . . . 2-14

Planning Primary Communications. . . . . . . . . . . . . . . . . . . . . . . . 2-14 Planning Secondary Communications. . . . . . . . . . . . . . . . . . . . . . 2-15

Chapter 3

Site Requirements Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Equipment Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Site Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Host System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 iSTAR Pro Cabinet Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Host Communication Baud Rate Requirements . . . . . . . . . . . . . . . 3-5 Modem and Phone Line Requirements . . . . . . . . . . . . . . . . . . . . . . 3-5 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Ethernet Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Wiring Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Avoiding Card Misreads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 RS-232 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Grounding Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Chapter 4

Hardware Installation Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

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Mounting the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Static Electricity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Installing Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Installing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Connecting to the Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Primary and Secondary Connections . . . . . . . . . . . . . . . . . . . . . . . 4-10 Connecting to the Host via the Network . . . . . . . . . . . . . . . . . . . . 4-10 Connecting to the Host using RS-232 . . . . . . . . . . . . . . . . . . . . . . 4-12 Connecting to the Host via Modem . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Low Battery, Power Fail and Tamper Inputs. . . . . . . . . . . . . . .4-19

Connecting Inputs to P8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21 Chapter 5 Using the iSTAR Configuration Utility (ICU) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Configuring a Master Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Configuration Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

General Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . .5-4

LAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 WAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Copying the ICU onto a PC or Laptop. . . . . . . . . . . . . . . . . . . . .5-7 Understanding the ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Displaying and Updating Cluster Information. . . . . . . . . . . . . . . . . 5-8

ICU Block Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 Starting the ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9 Refreshing Controller Information . . . . . . . . . . . . . . . . . . . . . .5-11 Setting ICU Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Setting a Refresh Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

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Changing the ICU Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Setting the Public IP Address for Firmware Downloads. . . . . . . . 5-13 Setting the TCP/IP Port for Firmware Downloads . . . . . . . . . . . . 5-13

Using the ICU Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15 The Display Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17 Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19 Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Configuring a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Prerequisite Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Configuring RAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Configuring SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 Connecting to the iSTAR Web Page Diagnostic Utility . . . . . 5-33

Disabling Web Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Sending Messages to Other ICU Users . . . . . . . . . . . . . . . . . . 5-37 Downloading Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . 5-38 Chapter 6 iSTAR Web Page Diagnostic Utility Starting the Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Navigating the Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . 6-3 Viewing the Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Viewing the Cluster Information Screen . . . . . . . . . . . . . . . . . . 6-7 Viewing the Object Store Database Screen . . . . . . . . . . . . . . . . 6-8 Diagnostic Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Network Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Reader and I/O Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 SID Diagnostic Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Chapter 7

Using the LCD Diagnostic Display

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Setting the LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Displaying Status Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

Setting LCD Status Message Display . . . . . . . . . . . . . . . . . . . . . . . 7-3

iSTAR Pro Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Card Reader Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Output Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Input Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 RS-232 and RS-485 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 On board Ethernet and PCMCIA Diagnostics . . . . . . . . . . . . . . . . . 7-9 Modem Card Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 DIMM Memory Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Battery Charger Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Restricted Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15 Appendix A Controls and Indicators GCM Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

ACM Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7 LED and Beep Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10 External Bi-color LED Control . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10

Appendix B

Part Numbers iSTAR Pro Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Qualified PCMCIA Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Internal Modem Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3 100BaseT Ethernet Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3

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Preface

The iSTAR Pro Installation and Configuration Guide is for new and experienced security system installers responsible for installing iSTAR Pro controllers on a network. In This Preface How to Use this Manual ........................................................................ xii Conventions .......................................................................................... xiii UL Listing............................................................................................. xiv FCC Class A Digital Device Limitations ............................................. xiv FCC Class B Notes .................................................................................xv Canadian Radio Emissions Requirements ..............................................xv CE Compliance ..................................................................................... xvi Important Safety Information ............................................................... xvi Power Supply Information................................................................... xvii

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How to Use this Manual

How to Use this Manual

This manual contains the following information:

Chapter/Appendix Chapter 1

Title Introducing iSTAR Pro

Description Provides basic information about the iSTAR Pro, and includes an overview of iSTAR Pro hardware, features, and configuration tools. Provides the information that you need to set up iSTAR Pro controllers for network communications. Provides physical requirements for iSTAR Pro configuration. Overview of iSTAR Pro hardware installation, and also step-by-step installation procedures. Provides instructions for configuring iSTAR Pro controllers using the iSTAR Configuration Utility (ICU). Describes how to monitor controllers and run controller diagnostics. Describes how to activate iSTAR Pro diagnostic tests and display test information and status on the iSTAR Pro LCD. Describes the LEDs and indicators on GCM and ACM components. Contains part numbers for iSTAR Pro components.

Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Appendix A Appendix B

iSTAR Pro Topology Site Requirements Hardware Installation Using the iSTAR Configuration Utility (ICU) iSTAR Web Page Diagnostic Utility Using the LCD Diagnostic Display Controls and Indicators Part Numbers

NOTE

This document applies to both C·CURE® 800 and C·CURE® 9000 iSTAR Pro controllers, unless noted otherwise. Version 1.0 of C·CURE® 9000 does not support multiple controller clusters, serial ports, or RAS connections.

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Conventions

This manual uses the following text formats and symbols.

Convention

Meaning This font indicates screen elements, and also indicates when you should take a direct action in a procedure. Bold font describes one of the following items: A command or character to type, or A button or option on the screen to press, or A key on your keyboard to press A screen element or name

Bold

Regular italic font

IP

Indicates a new term. Indicates an alternate method of performing a task.

T

Note:

Indicates a note. Notes call attention to any item of information that may be of special importance. Indicates a caution. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. Indicates a warning. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates a danger. A danger contains information that users must know to avoid death or serious injury.

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UL Listing

UL Listing

The iSTAR Pro is UL 294 and UL 1076 Listed. The iSTAR Pro is inherently power limited when using the Lien Industries power supply. However, when using the Wall Industries (Sinpro) power supply, the iSTAR Pro is not inherently power-limited and requires the supplied DC harness with 5A inline fuses. This unit must be installed in a secure location.

FCC Class A Digital Device Limitations

The iSTAR Pro has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Caution: Equipment changes or modifications not expressly approved by Software House, the party responsible for FCC compliance, could void the user's authority to operate the equipment, and could create a hazardous condition.

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FCC Class B Notes

When using properly grounded and shielded cabling for monitor point and control point wiring, the iSTAR Pro meets the requirements for an FCC Class B device, and the following notice applies: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of more of the following measures: ­ Reorient or relocate the receiving antenna. ­ Increase the separation between the equipment and receiver. ­ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ­ Consult the dealer or an experienced radio/TV technician for help.

Canadian Radio Emissions Requirements

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radiolelectrique edicte par le ministere des Communications du Canada.

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CE Compliance

CE Compliance

For CE installations, you must have a readily accessible disconnect device incorporated in the fixed power wiring to the iSTAR Pro

Important Safety Information

Operating problems are often caused by failure to ground system components properly. Be sure to follow all instructions for grounding described in this manual.

Caution: Changes to the iSTAR Pro not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

The following precautions apply to all procedures described in this manual. 1. To meet life safety requirements, a fail-safe mechanism override must be installed at each card reader exit to allow people to leave the secure area in case of electromechanical device failure. 2. The iSTAR Pro device described in this manual could cause electrical shock. Installation and maintenance should be performed only by qualified personnel. Make sure power is removed before the system is installed. 3. The iSTAR Pro and printed circuit boards in the reader devices are susceptible to damage by static electricity. When handling these devices: · Make sure your work area is safeguarded · Transport all components in static-shielded containers

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Power Supply Information

The iSTAR Pro is provided without an uninterruptible power supply. The Advanced Power System (apS) is a UL603-Listed Burglar Alarm Power Supply. This unit is rated at 100-240 VAC, 50/60 Hz, 2.3A [email protected], [email protected] VAC, and will provide nominal 12 VDC output at 3.5 Amps in excess of four hours when using the supplied, single 17 AH battery. An additional 17 AH battery can be installed to provide 8 hours of battery-backed power. In order to maintain UL regulatory approval for this product, either the apS or another Class-2 (Power Limited) UL 603 or UL 294 Listed Power Supply must be used with a battery appropriate for the required standby time.

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Power Supply Information

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Introducing iSTAR Pro

The iSTAR Pro is an enhanced, intelligent controller for networked security systems. iSTAR Pro hardware and firmware includes a general purpose board General Controller Module (GCM) and one or more special purpose Access Control Modules (ACM) modules. This guide assumes you are a certified dealer who has attended iSTAR Pro training and that you are familiar with networking concepts and hardware installation. This chapter provides an overview of iSTAR Pro hardware. In This Chapter iSTAR Pro Features .............................................................................. 1-2 System Components ............................................................................. 1-6 The General Controller Module (GCM)............................................... 1-8 The Access Controller Module (ACM) .............................................. 1-12 ACM Capacities.................................................................................. 1-15 Modules that Interface with iSTAR Pro.............................................. 1-16 Connecting Security Devices to the ACM.......................................... 1-17 iSTAR Tools........................................................................................ 1-19

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iSTAR Pro Features

iSTAR Pro Features

The iSTAR Pro has the following features described in the following sections.

Network, Dialup, and Serial Connections

The iSTAR Pro provides the same network, dial-up, and serial connections as the iSTAR Classic hardware. These include: Onboard 10BaseT Ethernet connection PCMCIA ports for 10/100BaseT Ethernet access, internal modem connection, or backup memory A serial (RS-232) port for direct serial connection or external modem Note: The PCMCIA port has not been evaluated by UL.

Memory

iSTAR Pro memory features provide: Increased program (flash) memory ­ Enhances performance and storage for additional iSTAR features. Enhanced, on-board SDRAM (64MB) ­ Increases storage capacity for card data. DIMM memory socket ­ Provides an additional 64MB of memory for the data card. DIMM memory specifications are: · SDRAM 168 pin DIMM module · 64 MByte or 128 MByte · PC133 bus · Non-parity · Unbuffered · CAS latency of 2 Note: Memory enhancements have not been evaluated by UL.

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

Although memory requirements vary based on system configuration parameters and the number of clearances per card, iSTAR Pro configurations without DIMM memory typically support up to 300,000 cardholders. Configurations that include DIMM memory support approximately 600,000 cardholders. Whether you use a 64-MB DIMM or a 128-MB DIMM, only 64MB of additional memory is available for cardholder data. Software House supports Kingston DIMM memory Model Number KVR133X64C2/128 or equivalent. Note: If you are not using a supported DIMM on the iSTAR Pro, and cannot boot the iSTAR Pro or you receive boot errors, use S4 to disable memory burst mode (see Table A.3 on page A-4) when booting the iSTAR Pro. After disabling memory burst mode, the iSTAR Pro will boot normally. If the memory does not work in burst mode, disable burst mode only when booting the iSTAR Pro.

Cluster Configuration

iSTAR and iSTAR Pro hardware support communications in a user-defined group called a cluster. Clusters allow iSTAR Pro controllers to distribute information and control actions to connected components without host intervention. iSTAR Pro cluster configurations let iSTAR hardware perform many actions locally and share information with other cluster members even when the controller is not communicating with the host (for example, during a communications failure). iSTAR Pro clusters manage the activities described in the following sections.

Events

iSTAR Pro hardware can manage the activation and deactivation of events and timed actions locally and on other controllers in the cluster. For example, if a Forced Door Event activates outputs on other hardware in the cluster, the controller with the Forced Door Event, not the host, activates the outputs. Configuring a Forced Door Event requires specifying the iSTAR Pro to which the event is downloaded. Either the iSTAR Pro or the C·CURE server controls an event.

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iSTAR Pro Features

System Activity

iSTAR Pro components manage system activity in a cluster. For example, an input on an iSTAR Pro can activate any output on any iSTAR hardware in the cluster without host intervention.

Antipassback Control

iSTAR Pro components allow the sharing of cardholder antipassback information between iSTAR or iSTAR Pro components within a cluster. Antipassback decisions for the cluster are made by the master iSTAR Pro controller.

Diagnostic Information

The iSTAR Pro includes an alphanumeric LCD display that provides diagnostic and status messages. You can also view diagnostic information by: Using the iSTAR Web Page Diagnostic Utility Connecting the diagnostic port of the iSTAR Pro to a Hyperterminal session Using the diagnostic utilities in the ICU

Upgrading Firmware

The iSTAR Pro includes onboard flash ROM (a non-volatile memory) for storage of iSTAR Pro firmware and communications protocol parameters such as the IP address and gateway router IP addresses. Firmware upgrades involve a simple download initiated from a host, and are improved to provide faster performance of the download operation. You can download firmware using either the Monitoring Application or the iSTAR Configuration Utility (ICU). For instructions on how to download firmware using the ICU, see "Downloading Firmware Updates," on page 5-38.

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

C·CURE Integration

The C·CURE journal and database, networked to an iSTAR Pro controller, provide support for: Initial setup Managing peripheral hardware Generating activity reports Displaying cluster activities on the Monitoring Station

Backward Compatibility

Hardware

iSTAR Pro hardware is compatible with iSTAR equipment at your site. This means that: You can connect iSTAR Pro GCM and ACM boards to new or existing iSTAR versions Firmware downloads from the host operate on iSTAR and iSTAR Pro hardware

Software

iSTAR Pro hardware is compatible with supported versions of C·CURE software and operations.

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System Components

System Components

iSTAR Pro hardware components consist of the: General Controller Module (GCM) ­ an embedded microprocessor-based controller board Access Control Modules (ACM) ­ an auxiliary board that communicates with the GCM and also provides input and output connections to readers and other security components. The iSTAR Pro GCM can interface with up to two ACM modules.

Typical Installation

The iSTAR Pro hardware components are housed in a 16 gauge sheet metal cabinet with a lockable door. The cabinet can be wall mounted. The iSTAR Pro cabinet contains the: iSTAR Pro GCM Attached ACMs (two maximum) 12 VDC power supply The cabinet includes knockouts for cabling, and a status indicator. Figure 1.1 shows the iSTAR Pro hardware and cabinet.

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

Door LED

iSTAR Controller

Door Lock

Door

iSTAR

General Controller Module (GCM) Inside of Controller (Door Removed) Cabinet

P9

34-pin Ribbon Cable Tamper

Access Control Module

Knockouts

Identification Label

Ground Stud

12 VDC Power Supply AC Input Wiring

Figure 1.1: iSTAR Pro Hardware and Cabinet

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The General Controller Module (GCM)

The General Controller Module (GCM)

The iSTAR Pro General Controller Module (GCM) contains a Motorola 32-Bit RISC Processor that runs Microsoft Windows CE. Figure 1.3 on page 1-10 shows the diagram of an iSTAR Pro GCM. Each iSTAR Pro contains an onboard CPU; Ethernet ports (10BaseT onboard, PCMCIA for 10/100 Ethernet or internal modem connection), serial RS-232/external modem port, serial (DB9-M) RS-232 diagnostic/debug port; onboard flash memory; onboard SDRAM memory, and a ribbon cable connector to expansion modules (ACMs).

Features

The iSTAR Pro GCM includes features available on previous GCM hardware, and new features that streamline installation, add functions and improve reliability. These include: LCD display area ­ provides iSTAR Pro status and diagnostic messages DIP switch support ­ replaces jumpers and improves ease of board installation Improved memory components, including: · Enhanced flash memory ­ to store additional iSTAR features · Increased, on-board SDRAM (64MB) ­ to increase storage capacity for card and event data · PCMCIA port ­ for memory card plug-in support, used for event triggered backup of the iSTAR database On board batteries ­ for memory keep alive during power failure. Note: The on board batteries are not intended for and do not provide iSTAR Pro standby power. Note: The output relay, available on the iSTAR, is not included on the iSTAR Pro GCM. All outputs for the iSTAR Pro are located on the ACM.

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

GCM Photograph

Figure 1.2 shows the photograph of a iSTAR Pro GCM board with a diagnostic LCD panel.

Figure 1.2: iSTAR Pro GCM Photograph

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The General Controller Module (GCM)

GGM Components Diagram

Figure 1.3 shows a diagram of components on the iSTAR Pro GCM (General Controller Module).

Figure 1.3: iSTAR Pro GCM Components

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

Component Description

The iSTAR Pro GCM contains these major components: Memory ­ provides 16 MB flash memory for program storage and 64 MB on-board SDRAM with DIMM socket for memory expansion PCMCIA Card Slot (Type III) Interface ­ provides a fully compliant PCMCIA (Type III) standard interface that provides connection to a: · 10/100BaseT network card · Internal Modem card · Memory card ­ provides optional memory for event-triggered backup. Note: UL has not evaluated the product for use with PCMCIA communication methods. Note: The iSTAR Pro supports a single card of each type (for example, a network card and a flash memory card), which you can install in either PCMCIA slot. You cannot connect two cards of the same type (for example, two network cards). Serial Ports ­ provides an RS-232 external modem port and an RS-232 diagnostic/debug port (DB9, DB25). Multi-point Port ­ provides one RS-485 port, used for GCM communication with dual port readers. Ethernet Port ­ an RJ-45 jack connector for access to a 10BaseT Ethernet network. Expansion Connector ­ a 34-pin connector to the ACM. Input Connector ­ for low battery, AC power fail, and tamper inputs. Indicators ­ LEDs that indicate GCM power, Ethernet link, and data carrier/receive activity. DIP Switches ­ to set modes or enable/disable various components These replace jumper functions on previous versions of iSTAR hardware. Reset button ­ resets and reboots the iSTAR Pro. Power input ­ provides 12 VDC input. LCD Display ­ displays iSTAR Pro diagnostic and status messages. Battery Backup ­ retains volatile memory (iSTAR Pro data) in the event of a power failure.

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The Access Controller Module (ACM)

The Access Controller Module (ACM)

The iSTAR Pro ACM is a redesigned circuit board assembly that connects to an iSTAR or iSTAR Pro GCM. The ACM contains reader connectors, Class A supervised inputs, relays and output connectors. Ribbon cables connect the ACM to the GCM and to an (optional) second ACM.

Features

The iSTAR Pro ACM: Includes features available on previous ACM hardware New features that streamline installation, add functions and improve reliability

Existing Features

The iSTAR Pro ACM provides these features: Eight direct connect Wiegand interface ports, for Wiegand Swipe, Proximity, Biometric and Smart Card communication Four RM direct connect or daisy chain reader Ports, for RM4 communications Optional I/8 and R/8 modules, for additional inputs and outputs Four additional RM ports (total of 8) Supports up to 96 inputs and 88 outputs (72 relays) DIP switch support, to replace jumpers and improve ease of board installation Built-in relay board, to streamline board hardware and improve reliability

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Introducing iSTAR Pro

ACM Components Diagram

Figure 1.4 shows a diagram of components on the ACM (Access Controller Module).

Figure 1.4: iSTAR Pro ACM

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The Access Controller Module (ACM)

Component Description

The iSTAR Pro ACM contains these major components: Reader connectors ­ RS-485 Reader Buses (8 ports) and direct-connect WiegandTM signaling ports (8 ports) Supervised inputs ­ Class A Ribbon Connectors ­ a 34-pin expansion connector for communication with the GCM and/or additional expansion card (e.g., another ACM) On-board relays ­ with relays and output connectors LEDs ­ indicators for power and system status of communications S2 switch ­ disables unused Wiegand connections Reset button ­ reboots the ACM Power input ­ provides 12 VDC input P34 Jumper ­ sets voltage for Wiegand readers S3 ­ configures LED functions on Wiegand readers

ACM Board Layout

Figure 1.5: Photograph of ACM Board

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iSTAR Pro Installation and Configuration Guide

Introducing iSTAR Pro

ACM Capacities

The ACM includes onboard processors that can support up to: Eight direct-wired Wiegand readers Eight RM Series Readers or RM-4 Modules (by disabling the direct connect Wiegand ports via switches) Eight output relays and 16 Class A supervised inputs Eight I/8 Modules and eight R/8 Modules

The maximum configuration per iSTAR Pro controller with two ACMs is 16 readers, 16 I/8 Modules, and 16 R/8 Modules. This provides a total of:

195 inputs ­ 192 on the ACM or on devices connected to it, and 3 on the GCM (dedicated to tamper, power and battery) 176 outputs ­ on the ACM or on devices connected to it. Table 1.1 provides a summary of ACM connections and capacities.

Table 1.1: ACM Capacities

Reader Type RM and/or direct connect Wiegand

Input Connection 16 Inputs on ACM 2 Inputs per RM reader 8 I/8 Modules (8 inputs each) max = 96 inputs

Output Connection 8 Outputs on ACM 2 outputs per RM readera 8 R/8 Modules (8 outputs each) max = 88 outputs

a. With optional ARM-1 modules, unless RM-4E is used.

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Modules that Interface with iSTAR Pro

Modules that Interface with iSTAR Pro

Table 1.2 describes modules that interface with the iSTAR Pro,

Table 1.2: Modules that Interface with the iSTAR Pro Modules

Module RM-4 and RM-4E

Description The RM-4 and RM-4E are printed circuit boards that provide the hardware interface between either a Wiegand or magnetic signaling reader and apC or iSTAR/iSTAR Pro hardware. The RM-4 and RM-4E also provide the inputs and outputs that communicate between door components and apC or iSTAR hardware. The optional Supervised Input Translator Board translates supervised input signals of non-standard resistor networks to the value used by Software House security products. This board enables you to transition to a C·CURE system without replacing existing security equipment.

Supervised Input Translator Boarda

I/8 Module

The optional I/8 Module provides eight additional Class A supervised inputs. An I/8 Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the iSTAR Pro controller and wired via an RS-485 bus connection. The I/8 Module power requirement is 125 mA at 12 VDC. The optional R/8 Module provides eight additional relay outputs. An R/8 Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the iSTAR Pro controller and wired via an RS-485 bus connection. The R/8 Module power requirement is 100 mA at 12 VDC plus 20 mA per active relay (for maximum of 260 mA per module). The relays are rated at 30 V, Resistive 2.0A, Inductive 1.0A.

R/8 Module

ARM-1 (Auxiliary Relay Module)b

The optional ARM-1 reduces wire runs back to the iSTAR Pro. The ARM-1 provides a relay output for a door strike or other equipment located near a standard style RM Series Reader or an RM-4 module. The relays are rated at 30 V, Resistive 2.0A, Inductive 1.0A. The ARM-1 may be installed up to 25 feet (7.6 meters) from the RM-4 module. Note: RM-4E boards provide on-board relays, and do not require an ARM-1

a. This module has been evaluated by an Independent Nationally Recognized Test Lab (NRTL) other than Underwriters Laboratories, Inc. (UL). UL has not investigated the Supervised Input Translator Board. b. The ARM-1 module has not been evaluated by UL.

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Introducing iSTAR Pro

Connecting Security Devices to the ACM

The following types of connections are available on the ACM: Input ­ associates a security device with an input on the ACM or add-on module board. Output ­ associates an event or input with a relay on the ACM or add-on module board.

Inputs

An input is a software object that associates a security device, such as an alarm switch, with an input on the ACM or input module board. An input reports the state of the switch, which can be active or inactive A supervised input reports on the status of the wiring between the controller and the switch. If that wiring is cut, the system reports an open circuit. If someone tries to jumper across the wiring (prevent the device from reporting), the system reports a shorted circuit. Supervised inputs can report a total of five conditions to the controller: Short, Open Loop, Line Fault (resistance is outside of expected ranges), Inactive, or Active.

Outputs

An output is a software object that associates an event or input with a relay on the ACM or add-on module. The relay then activates or deactivates devices, such as flood lights and alarm devices.

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Connecting Security Devices to the ACM

Readers

The following RM series readers have been evaluated by UL. Table 1.3 lists model numbers in the format: RMxx - yy

Table 1.3: UL Listed Reader Model Numbers

Where RM1 RM2 RM2L RM3 yy = 4000 yy = MI yy = MP yy = PI yy = PH yy = W yy = NH

Indicates Reader without keypad or LCD Reader with keypad; no LCD. Reader with keypad and LCD Mullion reader. (Does not include RM4 board; mounts on a narrow door frame or mullion.) Reader head type Deister, P/N SWH4000-OEM. Reader head type Identec, P/N 1132A. Reader head type Panasonic, P/N ZU-M1121L1 or ZU- M1121LP6B. Reader head type Indala, P/N ASR-SWHS-37, ASR-600, or OMR-705+. Reader head type HID, P/N 4035-ANNOO-51071 Reader head type Sensor, P/N 3110210. No reader head installed. Specified only with RM2

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Introducing iSTAR Pro

iSTAR Tools

The following sections describe the configuration and diagnostic tools that are available for iSTAR Pro hardware.

iSTAR Configuration Utility (ICU)

The iSTAR Configuration Utility (ICU) lets you set the initial parameters for iSTAR controllers. The ICU runs on any Windows computer. The ICU provides the ability to: Display the status and type of controller Configure IP address and connection information for master and member controllers Modify identity information for controllers, for example, changing a member to a master controller Run configuration tools, like Ping and Ping Scan Activate the Monitor controller Run web-based diagnostics Verify host settings Download new firmware to multiple controllers Set the public IP address of the PC running the ICU for firmware downloads Set the port to use for firmware downloads Note: The ICU has not been evaluated by UL.

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iSTAR Tools

Configuring Controllers

Use the ICU to configure a controller's IP addresses, connection type, and identity information. You can also use the ICU to change a controller's identity, for example, from master to member, and to modify a controller's IP addresses.

Caution: At system startup, the C·CURE host downloads IP address information to the master. To ensure proper configuration, the information that you enter in the ICU must match the information that you configure in the C·CURE.

Viewing Controller Status

If a controller in the ICU's subnet is powered on, the utility displays the following information for the controller: MAC address Name IP address Parent's IP address (either the host or master controller IP address) Type of controller Connection status

iSTAR Web-Based Diagnostic Utility

The Web-based Diagnostic Utility permits using the Web to view iSTAR Pro status and diagnostics information from any networked computer. The iSTAR web-based diagnostic utility provides: Password protection Internet access to iSTAR Pro controllers Diagnostic tools for troubleshooting and monitoring system activity Note: The iSTAR Web-Based Diagnostic Utility has not been evaluated by UL.

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2

iSTAR Pro Topology

This chapter provides an overview of iSTAR Pro topology and configuration options. iSTAR Pro configurations vary according to site requirements. You must understand iSTAR Pro topology and customer requirements to ensure the correct layout, connections, and configuration of iSTAR Pro components. In This Chapter iSTAR Pro Network Topology.............................................................. 2-2 Cluster Configuration ........................................................................... 2-5 Single Master and Alternate Master Configurations ............................ 2-6 Communication Paths ........................................................................... 2-8 Maintaining Cluster Communication.................................................. 2-10 Choosing Controllers for the Cluster .................................................. 2-13 Planning the Communication Path ..................................................... 2-14

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iSTAR Pro Network Topology

iSTAR Pro Network Topology

The iSTAR Pro supports communications over 10BaseT and/or 100BaseT Ethernet networks using TCP/IP.

Lan and Wan Configurations

The TCP/IP protocol transfers data across a number of networks. Because iSTAR Pro controllers use the TCP/IP protocol for network communications, they can communicate with each other even when controllers are located on different networks separated by other network platforms, as shown in the figure below.

C·CURE System Host

LAN 3 LAN 1 Router Hub Ethernet Hub Ethernet LAN 2

iSTAR Pro Controllers

iSTAR Pro Controllers

Figure 2.1: Sample iSTAR Pro Network

Gateways and Firewalls

iSTAR Pro configurations provide access to remote C·CURE systems across fire walls and Network Address Translators. This is because the master controller automatically accepts a translated IP address if one is assigned from a remote host, or from an attached Network Address Translator. iSTAR Pro configurations that accept translated network addresses are usually managed at the remote site. During fire wall configuration, TCP/IP ports 1999 and 2001 must be open.

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iSTAR Pro Topology

Local Address Management

Although not typically required, System Managers who want to maintain local address management can configure the iSTAR Pro with locked IP addresses. Locked IP addresses retain the iSTAR Pro address that is specified locally, or that is specified by a local DHCP server. When IP addresses are locked, the iSTAR Pro communicates across gateways using only the IP address that you configured. Translated addresses are not accepted. Before you lock an IP address, you should ensure that it is reliable (that is, not subject to translation) and can be reached from the local network. The following example shows a locked iSTAR Pro configuration. To configure this cluster, the System Manager in the branch office: 1. Uses PING to check communication to the exposed (translated) address from the Corporate Office. 2. Uses the ICU to configure the master controller and lock the exposed C·CURE address. 3. Uses the ICU to configure the member controllers and lock the local subnet addresses.

Member

213.112.60.2 (locked) iSTAR

213.112.60.2 (exposed)

Master

168.54.24.5 (local)

C·CURE host

Fire wall/ NAT Gateway Fire wall/ NAT Gateway 172.54.12.6 (local)

Member

Branch Office

Corporate Office

Figure 2.2: Locked iSTAR Pro Configuration

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iSTAR Pro Network Topology

IP Management Tools

iSTAR Pro controllers can be configured to accept IP addresses and device names from: local DHCP (Dynamic Host Configuration Protocol), WINS (Windows Internet Naming Service), or DNS (Domain Name System) servers. DHCP servers simplify IP management by automatically distributing an IP address to clients when they broadcast to the DHCP server. DHCP servers typically manage a range of IP addresses. WINS and DNS servers complement DHCP address assignment by providing name-to-IP address mapping.

Using NetBIOS and Fully Qualified Domain Names

Configurations where IP addresses are subject to change (for example, leased DHCP addresses) can connect to the C·CURE system using the NetBIOS or fully qualified domain name (FQDN). The configuration must contain a WINS or DNS server, for name/address resolution. If you are not using DHCP, use the ICU to configure NetBIOS and FQDNs. If you specify a NetBIOS or FQDN name for a C·CURE host, you must also use the ICU to supply the IP addresses of the DNS or WINS server.

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iSTAR Pro Topology

Cluster Configuration

iSTAR Pro controllers are organized for network communications into user-defined, logical groups called clusters. Clusters contain one or more controllers. A host can be connected to several clusters. This section describes the key elements of a cluster.

Master and Member Configuration

Each cluster has one controller that serves as the master, any other controller in the cluster is a cluster member. The master manages all communications between the cluster and a C·CURE host computer. Cluster members can communicate with each other via the master, over an Ethernet network. Cluster members cannot communicate with each other directly. In Figure 2.3, the diagram on the left shows how cluster member A communicates with the host via the master. The diagram on the right shows how cluster member A communicates with cluster member B via the master. Cluster Member A to Host

Host 4 Network Hub 3 1 2 2 Ethernet 3 1 4

Cluster Member A to Member B

Host

Master Cluster Member A

Cluster Member B

Master

Cluster Member B Cluster Member A

Figure 2.3: Cluster Member Communications

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Single Master and Alternate Master Configurations

Single Master and Alternate Master Configurations

To ensure continuous connection, the iSTAR Pro cluster can communicate with the C·CURE over: A primary and optional secondary path, configured on a single master controller A primary path on a master controller, and an optional secondary path on an alternate controller. Figure 2.4 shows primary and secondary communications using a single master (left) and alternate master (right). Single Master Configuration Alternate Master Configuration

Host

Host Primary Secondary

Primary

Secondary

Master Cluster

Master Cluster

Alternate Master

Figure 2.4: Single and Alternate Master Configurations

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iSTAR Pro Topology

Single Master Configurations

The following table shows the configuration options for clusters that provide communication using a single master controller.

Table 2.1: Supported Communication Paths for Master Controllers

Primary Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet PCMCIA (10/100BaseT) Ethernet PCMCIA (10/100BaseT) Ethernet Serial Dial-up

Secondary No connection PCMCIA (10/100BaseT) Ethernet Dial-up Serial No connection Onboard (10BaseT) Ethernet No connection No connection

Alternate Master Configurations

Clusters that use an alternate master must use the 10BaseT (onboard) Ethernet connections for both master and alternate. Mixed connections (i.e., 100BaseT primary, 10BaseT secondary) are not supported.

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Communication Paths

Communication Paths

The master controller connects to the host over a primary communication path. An optional secondary path can be configured to ensure continuous host communication.

The Primary Communications Path

The primary path is the first communication path that controllers use to establish communications with the host. The master is the only controller in a cluster that passes messages between the host and cluster members. Cluster members do not communicate with the host directly; they communicate with the host through the master. Connections are established in the following bottom-to-top order: Cluster members are responsible for establishing connections with the master. The master is responsible for establishing a connection with the host. The Connection type is how the master connects to the host. Allowable types include network (10BaseT/100BaseT), dial-up, and serial connections. Cluster members are connected to the master only via a network connection. Figure 2.5 shows the primary path for cluster member A. In this case, the master/host connection type is network.

Host 4 Network 3 1 2 Hub Ethernet

Master Cluster Member A

Cluster Member B

Figure 2.5: The Primary Path

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iSTAR Pro Topology

The Secondary Communications Path

A secondary path is the host communications path that is used by a cluster if a communications failure occurs on the primary path. Table 2.1 on page 2-7 shows the configuration options for primary and secondary communications. Figure 2.6 shows two examples of secondary communications: A secondary path on a single master configuration using two network connections (left). A secondary path on the alternate master (right). Configurations that use an alternate master must connect to the host over 10BaseT Ethernet on both primary and secondary paths. Single Master Configuration

Host Network

Alternate Master Configuration

Host Network

Master Member

Master Member Member Alternate Master

Figure 2.6: The Secondary Path

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Maintaining Cluster Communication

Maintaining Cluster Communication

Maintaining cluster communications involves establishing and maintaining connections via the primary or (optional) secondary communication path. If the primary connection is lost, the secondary communication path is used to re-establish cluster communications.

Single Master Configurations

If a configuration with a single master loses its connection with the host (Figure 2.7): Cluster members continue to communicate with the master. The master continues to pass cluster members' messages to the host. The master uses the secondary path to communicate with the host. For example, if the secondary path is an alternate network connection between the master and host, the master uses the alternate network to communicate with the host.

Host

Network Failure

Master Member

Member

Figure 2.7: Communication Failure with Single Master Configuration

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iSTAR Pro Topology

Alternate Master Configurations

If the master loses its network connection with the host, or if the master hardware fails, a secondary path can connect an alternate master and the host (Figure 2.8). The following describes the sequence of events: The alternate master establishes a connection with the host via the secondary path. Cluster members establish connections with the alternate master via the network. The alternate master sends the cluster members' messages to the host, and also sends messages from member to member.

Host

Network

Primary Path Failure

Master Cluster member

Alternate Master

Figure 2.8: Communication Failure with Alternate Master Configuration

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Maintaining Cluster Communication

Communication Between Members and Master

If a cluster member loses its connection with the master and the secondary path is a connection between the host and an alternate master (Figure 2.9): The cluster member connects directly to the alternate master. The alternate master passes the cluster members' messages to the host.

Host

4

Network Hub Primary Path failure 1 2 Master Cluster member

Figure 2.9: Re-establishing Connections During Communication Failure

3

Alternate Master

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iSTAR Pro Topology

Choosing Controllers for the Cluster

Follow these guidelines when adding controllers to a cluster. A controller must be assigned to a cluster before the controller can communicate with the host, master, or other controllers. Use the "Cluster" window in the C·CURE System Administration Application to add controllers to a cluster. When added to a cluster, the controller becomes a cluster member. One controller can comprise a cluster. You can configure a controller as its own cluster by configuring a cluster that includes only the controller and specifying that controller as the master. A cluster member communicates with other cluster members through the master. A cluster communicates with the C·CURE host via the cluster's primary or secondary path. A cluster communicates with other clusters and with apC panels via the C·CURE host. A cluster can communicate with the C·CURE server across a WAN. You can configure clusters that are spread across WAN topologies.

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Planning the Communication Path

Planning the Communication Path

This section includes guidelines and procedures for configuring primary and secondary communication paths.

Planning Primary Communications

Configuring a primary communication path involves: Specifying a master for the cluster Specifying one of the following communications methods between the master and the C·CURE host: · Onboard Ethernet (default) · PCMCIA Ethernet · RAS direct serial · RAS (internal or external) modem Specifying connection parameters for establishing and maintaining the primary path

Primary Communication Guidelines

Follow these guidelines when configuring a primary path: Every cluster must have a master. Only one master is allowed per cluster (although an alternate master may be designated for secondary communications). If a cluster contains only one controller, that controller is the master. Any controller in a cluster can be designated as the master. Masters can connect to the C·CURE host via a network, serial, or modem connection.

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iSTAR Pro Topology

Planning Secondary Communications

Configuring a secondary communications path involves: Specifying a controller that is responsible for secondary communications with the C·CURE host when a communications failure occurs on the primary path. In almost all cases, this is the same controller that provides the primary path. Specifying the connection type. Refer to Table 2.1 on page 2-7 for information about configuration options.

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Planning the Communication Path

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Site Requirements

This chapter provides information on site planning for iSTAR Pro hardware. In This Chapter Pre-Installation...................................................................................... 3-2 Installation Requirements ..................................................................... 3-4

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Pre-Installation

Pre-Installation

Pre-installation involves: Checking equipment (hardware, software, power supply and wiring) Checking power, wiring, equipment clearances and code compliance at the site Ensuring proper tools are available

Equipment Check

Basic installations require the following equipment: hardware, software, power supply, readers, inputs/outputs, and wiring. Primary or secondary communications may also require a modem. The iSTAR Pro hardware does not include mounting hardware for an installation. Mounting hardware depends upon the site and must be approved by a structural engineer or other certified professional. Software House recommends anchoring systems capable of sustaining a 75 lb. (34.1 kg) load. Verify that the contents of the boxes shipped match the packing lists. Contact Software House if any items are missing or damaged.

Site Check

Ensure the following: The mounting site is ready. The upper mounting screws should be 14.25" (36.195 cm) center to center, the bottom mounting holes are 21.35" (54.229 cm) below the upper mount holes. The site has been approved and that all wiring complies with UL requirements and other codes as appropriate. All preliminary site work is complete. An appropriate power supply is accessible.

The site is clean and free of dust or other contaminants.

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iSTAR Pro Installation and Configuration Guide

Site Requirements

The wiring for each reader conforms to voltage requirements. A standard RM Series Reader or RM-4 board requires at least 7.5 volts to operate properly. An RM-4E board requires at least 11 volts to operate properly. While the iSTAR Pro supplies 12 volts at its connectors, the amount of voltage that reaches the reader is impacted by the: · Number of devices on the bus · Current draw of each device · Distance between devices · Distance between the device and the iSTAR Pro · Wire gauge that connects the devices To determine the maximum distance of an RM reader from the iSTAR Pro, you must calculate the voltage that reaches each reader. If the voltage is insufficient, you must shorten the wire length, use a heavier wire, or add a local power supply.

Tools

iSTAR Pro installation requires: Standard tool kit Security screwdriver (contact Software House) 3/32" (2.4 mm) screwdriver (supplied with iSTAR) 5/16" (#10) nut driver Wire strippers Anti-static equipment: floor mat, counter top mat, and wrist strap Small needle nose pliers

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Installation Requirements

Installation Requirements

This section describes iSTAR Pro hardware, software, environmental and configuration requirements.

Host System Requirements

The iSTAR Pro requires a host computer configured as a C·CURE system server/host meeting all the hardware and software requirements for servers described in the C·CURE Installation Guide.

iSTAR Pro Cabinet Requirements

iSTAR Pro hardware is mounted in the same cabinet as previous versions of iSTAR hardware. The iSTAR Pro cabinet conforms to the following specifications:

Table 3.1: Cabinet Assembly Specifications

Item Weight Height Width Depth

Specification 23 lbs (10.4 kg) 24" (60.9 cm) 16.5" (41.9 cm) 4.5" (11.4 cm)

Environmental Requirements

Table 3.2 shows iSTAR Pro environmental requirements.

Table 3.2: Environmental Requirements

Status Operation Storage

Range 32° F (0° C) to 120° F (48.9° C) 4° F (-20° C) to 158° F (70° C)

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iSTAR Pro Installation and Configuration Guide

Site Requirements

Host Communication Baud Rate Requirements

The iSTAR Pro-to-host communication default baud rate is set at 57,600 (bps) for dialup or direct-connect serial connections. The diagnostic port uses a baud rate of 115,200 (bps).

Modem and Phone Line Requirements

Note: UL has not evaluated the iSTAR Pro for use with these communications methods. When using a modem for primary or secondary communications, Software House recommends a dedicated phone line (to reduce potential communication delays) and modem connection via the PCMCIA port. The following are qualified PCMCIA modems: Zoom Dual-mode Zoom PC Card 56K Fax/Modem EXP ThinFax 56L Hayes ACCURA 56K/V.90 PC card You can also connect to the host using an external modem. The 3Com US Robotics Faxmodem Model 5686-03 has been qualified by Software House. The recommended distance is 15 feet (4.5 meters) between the iSTAR Pro and the external modem. The host side can use any Windows supported modem.

Power Requirements

The iSTAR power requirements depend on the type of power supply you are using. If the iSTAR cabinet contains a Lien Industries power supply (Model SP85W1P-289C), the iSTAR Pro input rating is 100 - 240 VAC, 2.3A max, 47-63 Hz. Also, the system current draw is [email protected] and 1.1A [email protected], 47-63Hz. The maximum current draw is dependent on the AC input line voltage. Output is [email protected] If the iSTAR cabinet contains a Wall Industries (Sinpro) power supply (SBU120-105), the iSTAR Pro input rating is 100 - 240 VAC, 1.7A max, 47-63 Hz. Also, the system current draw is [email protected] and 0.8A [email protected], 47-63Hz. The maximum current draw is dependent on the AC input line voltage. Output is [email protected]

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3-5

Installation Requirements

To ensure adequate power, you must calculate the total power requirements of the iSTAR Pro and related hardware. 1. Add the total current power for components in the system (modules, relays, optional modules, readers, wire resistance, etc.). 2. If the maximum power consumption exceeds the output of the iSTAR Pro power supply, connect an additional power supply to the system. Use Tables 3.3 through 3.8 to compute the current draw of components attached to the iSTAR Pro. With a Lien Industries power supply, the iSTAR Pro can deliver 12VDC at 5.0 amps. With a Wall Industries (Sinpro) power supply, the iSTAR Pro can deliver 12VDC at 5.0 amps. The optional power battery backup known as the Advanced Power System (apS) can supply a maximum of 3.75 [email protected] to the iSTAR controller.

iSTAR Pro Components and Boards

Table 3.3 shows the power requirements of iSTAR Pro components and attached boards.

Table 3.3: Component and Board Power Requirements

Component/Board iSTAR Pro GCM board iSTAR Pro ACM board RM-4 boarda RM-4E boardb I/8 boardc R/8 boardc

Current Draw at 12VDC 290mA max 150 mA - no load 75 mA - no load 240 mA - no load 150 mA - no load 150 mA - no active relays. Add 17 mA for each active relay

a. The RM-4 board has only been evaluated by UL for use within the RM reader enclosure. b. The RM-4E board has only been evaluated by UL for use within the RM-DCM-2 enclosure. c. These boards have not been evaluated by UL for use with the iSTAR Pro.

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iSTAR Pro Installation and Configuration Guide

Site Requirements

iSTAR Pro Reader Ports

Table 3.4 shows the maximum ratings for ACM Wiegand reader ports.

Table 3.4: Wiegand Port Rating

Port Reader output control (red, green, yellow, beeper) Reader input lines (D0, D1) Reader output voltage

Rating 4.0 v to 5.25 v, 20 mA maximum Low level <0.8 v High level from 4.0 v to 5.25 v 5 VDC or +12 VDC (jumper selectable)

Reader current

350 mA max per reader, not to exceed 2.5 A for Wiegand and RM readers

Table 3.5 shows maximum rating for RM ports.

Table 3.5: RM Port Rating

Port Reader output voltage Reader current +12 VDC

Rating

350 mA max per port, not to exceed 2.5 A for Wiegand and RM readers

Software House Readers

Table 3.6 shows power requirements for Software House readers.

Table 3.6: Software House Reader Power Requirements

Reader RM with mag stripe RM with mag stripe and LCD RM with mag stripe mullion

Model Numbers RM1-MP, RM2-MP RM2L-MP RM3-MP

Current Draw at 12VDC 80 mA 180 mA 80 mA

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Installation Requirements

Table 3.6: Software House Reader Power Requirements (Continued)

Reader RM with Indala proximity RM with Indala proximity and LCD RM with HID proximity RM with HID proximity and LCD RM with HID proximity mullion RM with Wiegand RM with Wiegand and LCD RM with Wiegand mullion Multi-Technology Contactless Reader

Model Numbers RM1-PI, RM1-PI/Ca, RM2-PI, RM2-PI/Ca RM2L-PI RM1-PH, RM2-PH RM2L-PH RM3-PH RM1-W, RM2-Wa RM2L-Wa RM3-Wa SWH-4100a, SWH-4200a, SWH-2100a, SWH-5000a, SWH-5100a, SWH-5200a, SWH-1000a, SWH-1100a, SWH-3000a, SWH-3100a ARM-1a RM1-iC, RM2-iC RM2L-iC

Current Draw at 12VDC 80 mA 180 mA 135 mA (avg.) 250 mA (peak) 235 mA (avg.) 250 mA (peak) 135 ma (avg.) 250 mA (peak) 80 mA 180 mA 80 mA 125 mA

Auxiliary Relay Module RM with HID iClass RM with HID iClass and LCD

17 mA (relay active) 135 ma (avg.) 250 mA (peak) 235 mA (avg.) 350 mA (peak)

a. These models have not been evaluated by UL.

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iSTAR Pro Installation and Configuration Guide

Site Requirements

Third Party Readers

Table 3.7 shows power requirements for third-party readers.

Table 3.7: Third Party Reader Power Requirements

Reader Indala ASR-101, 103, 105, 110, 112 Indala PR5, 10, 12 Indala ASR-120, 122 Sensor Eng WR1, WR2 HID MiniProx HID ProxPro HID MaxiProx Barantec HID iCLASS Integrated Engineering Smart ID

Current Draw at 12VDC 150 mA 130 mA 350 mA 30 mA 60 mA 100 mA 200 mA 150 mA 100 mA 50 mA (avg) 160 mA (peak)

Note: Not all readers have been evaluated by UL. For a complete list of approved readers, call Software House customer support.

Modem and Ethernet

Note: The PCMCIA protocol has not been evaluated by UL. Table 3.8 shows power requirements for modem and Ethernet components.

Table 3.8: Modem and Ethernet Power Requirements

Component PCMCIA modems PCMCIA Ethernet

Current Draw at 12VDC 220 mA typically 260 mA typically

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Installation Requirements

Wyreless Products

The Wyreless Panel Interface Module (PIM) and Access Point Modules (WAPMs) provide wireless door monitoring on a C·CURE system. Only the PIM is directly connected via RS-485 to the iSTAR Pro controller. Power requirements for the Wyreless PIM-OTD-485 are 300mA @ 12VDC. Note: Wyreless products have not been evaluated by UL for use with the iSTAR Pro.

Ethernet Requirements

The iSTAR Pro Ethernet options include: Onboard Ethernet port ­ supports 10BaseT Ethernet connection to a Socket Low Power 10 BaseT Ethernet connector (Mfg. part number EA0911-336). PCMCIA port ­ supports 10/100BaseT Ethernet connection (one slot only). Recommended cards include: · Linksys Fast Ethernet 10/100 PC Card (Mfg. part number NP100) · Linksys EtherFast 10/100 Integrated PC card (Mfg. part number PCM100) Note: The PCMCIA protocol has not been evaluated by UL. Note: The iSTAR Pro has not been evaluated by UL for operation over WAN topologies.

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iSTAR Pro Installation and Configuration Guide

Site Requirements

Wiring Requirements

Table 3.9 shows general wiring requirements for an iSTAR Pro and its components.

Table 3.9: Equipment Wiring Specifications

Signal RS-232 Comm, 5 wire RS-485 Comm, two wire Modem DB9 or DB25, 5 wire Power RJ45-Ethernet

From Host iSTAR ACM iSTAR GCM iSTAR ACM iSTAR GCM

To iSTAR GCM RM & I/O Modules Modema RM & I/O Modules Hub, Host

Belden # 8303 9841 8303 8442/8461 N/A

Gauge 22 24 22 22/18 Cat 5 or better 18 22/18 22/18

# Prs 3 1 3 1 2

Shielded Yes Yes Yes No N/A

Max Length 49.2 ft. (15 m) 4000 ft. (1212 m) 15 ft. (4.5 m) Variesb max 328 ft. (100 m) min. 8 ft. (2.4 m) 25 ft (7.6 m) 2000 ft. (606 m) 2000 ft. (606 m) 2000 ft. (606 m) 25 ft. (7.6 m)

Control Supervised Inputc Request-to-exit

iSTAR ACM to ARM-1 iSTAR ACM Reader or RM-4 module Reader or RM-4 module RM Reader or RM-4 module

Strike Input Switch

8461 8442/8461 8442/8461

1 1 1

No No No

Door contact

Contact

8442/8461

22/18

1

No

Relay Control

ARM-1

9462

22

1

Yes

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Installation Requirements

Table 3.9: Equipment Wiring Specifications (Continued)

Signal Reader Data

From Pro ACM, eX GCM, RM-4, RM-4E, WPSC

To Wiegand read head

Belden # 9942

Gauge 22

# Prs 3

Shielded Yes

Max Length 200 ft. (60.96 m) 300 ft. (91.4 m) 500 ft. (152.4 m)

9260

20

Alpha wire 5386C Reader Data RM-4 or RM-4E Magnetic read head

18 22 No

10 ft.

a. Software House requires the use of qualified modems. b. Check wire lengths and voltage drop. c. To comply with UL requirements, use shielded, minimum 22 AWG stranded, twisted pair cable for

monitor points, DSMs, and REXs. Use Belden 9462 or equivalent.

Avoiding Card Misreads

When the cable length to the read head nears the limit of 200', 300', or 500', depending on the wire gauge, the circuit is more susceptible to signal degradation which may result in card misreads.

Card misreads in an access control system can be caused by various conditions, including: Configuration errors, such as wrong number of bits in the card format or format not assigned to reader. Parity errors from individual cards. Multiple cards in the same proximity reader field. Signal degradation between the Wiegand read head and control panel or module. Signal degradation can be caused by RF noise or loss of signal integrity.

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iSTAR Pro Installation and Configuration Guide

Site Requirements

RF noise can be induced from outside sources including, but not limited to, power sources, fluorescent lighting, elevators, and AC motors. To reduce RF noise, adhere to good shielding practices. Signal integrity can be compromised by cable length and /or cable characteristics such as gauge, impedance, inductance, and capacitance. Refer to Table 3.9 on page 3-11 when connecting read heads. Read heads can be connected to the following components: RM-4 RM-4E iSTAR Classic/Pro ACM iSTAR eX GCM apC - WPSC

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3-13

Installation Requirements

RS-232 Requirements

You can connect the iSTAR Pro to the host by connecting the RS-232 port (P6) on the GCM to a DB9 or DB25 connector. The maximum recommended distance between the iSTAR controller and the host is 50 ft (15.2 m). The RS-232 connection requires jumping two pins at the host end of the connector. Refer to "Connecting to the Host using RS-232," on page 4-12 for additional information about RS-232 wiring.

Grounding Requirements

Ground requirements are as follows: Ensure that the iSTAR Pro controller is properly connected to an earth ground at the ground stud near the AC input wiring. Ensure that the shield wires are grounded at one end of the cable to the nearest earth/ground connection. When disconnecting wiring, disconnect ground wires last (to provide maximum protection to the equipment and personnel).

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iSTAR Pro Installation and Configuration Guide

4

Hardware Installation

This chapter provides information about installing iSTAR Pro hardware. In This Chapter Installation Overview............................................................................ 4-2 Mounting the Enclosure........................................................................ 4-4 Installing Flash Memory....................................................................... 4-7 Installing Batteries ................................................................................ 4-8 Connecting to the Host ....................................................................... 4-10 Low Battery, Power Fail and Tamper Inputs ...................................... 4-19 Connecting AC Power ........................................................................ 4-21

iSTAR Pro Installation and Configuration Guide

4-1

Installation Overview

Installation Overview

The following equipment is required: Antistatic floor mat, tabletop mat, and wrist strap 3/32" (2.4 mm) screwdriver (supplied with the iSTAR Pro), the primary tool needed to secure wires into all the input, output, and reader connectors Security screwdriver Small needle nose pliers 5/16" (#10) nut driver (suggested for securing shield wires to a ground stud)

Procedure Overview

Table 4.1 provides an overview of the iSTAR Pro installation procedure.

Table 4.1: Installation Overview

Step 1 2

Procedure Unpack and mount the iSTAR Pro enclosure. Install PCMCIA cards, if required.

Additional Information Refer to "Mounting the Enclosure," on page 4-4 Refer to: "Installing Flash Memory," on page 4-7 "To connect to the PCMCIA port," on page 4-12 "Connecting a PCMCIA Modem," on page 4-16

3 4

Install batteries. Connect to the host.

Refer to "Installing Batteries," on page 4-8 Refer to: "Connecting to the Host via the Network," on page 4-10 "Connecting to the Host using RS-232," on page 4-12 "Connecting to the Host via Modem," on page 4-15

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

Table 4.1: Installation Overview (Continued)

Step 5 6 7 8 9

Procedure Attach low battery, power fail, and tamper inputs. Configure ACM inputs and outputs. Connect I/8 and R/8 boards, if required. Connect Wiegand readers, if required.a Connect AC power and optional power supply unit, if required.

Additional Information Refer to "Low Battery, Power Fail and Tamper Inputs," on page 4-19

Refer to: "Connecting AC Power," on page 4-21

a.

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Mounting the Enclosure

Mounting the Enclosure

You can mount any combination of iSTAR and iSTAR Pro GCM and ACM components inside the standard metal enclosure.

Static Electricity

Caution: Observe standard precautions regarding static electricity when handling hardware components.

Before handling any internal components, discharge static electricity by touching a grounded surface. Wear a grounding wrist strap and stand on a grounded static protection mat. Limit movement during installation to reduce static buildup.

To mount the controller

1. Verify that the upper mounting screws (or equivalent) are in place on the mounting site. 2. Carefully unpack the components. Observe static electricity precautions. 3. Open the enclosure door. 4. Carefully lift the door off the hinges and place it on a padded surface. 5. Align the mounting keyhole slots at the upper back of the enclosure with the two upper mounting screws and lower the enclosure into position. 6. Install the two bottom mounting screws.

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Hardware Installation

Status LED

iSTAR Pro Controller Door

Hinge

Door Lock

iSTAR Pro

Door Lock

Door

Figure 4.1: Controller (Door Open)

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4-5

Mounting the Enclosure

Keyhole Mounting Slot (2)

General Controller Module (GCM) Cabinet/Enclosure

1.12" (28.448 mm) Triple Knockouts (2 Top, 2 Each Side,1 Bottom)

Ground Stud (6-32) For Shield Wire, 1 By Each Knockout

Tamper Switch

Access Control Module (ACM)

0.87" (22.098 mm) Single Knockouts (2 Each Side)

Identification Label

Lower Mounting Hole (2)

Ground 100-240 VAC Input Terminal Block

12 VDC Output Power Supply

Figure 4.2: Controller with Door Removed (2 ACMs Mounted)

7. Remove the appropriate knockouts for all the wiring inputs and outputs. 8. Attach conduit couplings to the knockout openings as needed to comply with code.

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

Installing Flash Memory

You can use the PCMCIA port on the iSTAR Pro to plug in an optional flash memory card. The flash memory card provides backup storage for systems that use event triggered backup. Refer to the Advanced User's Guide for details about event-triggered backup. Note: The Flash memory feature has not been evaluated by UL.

To add flash memory cards

1. Check the flash memory card to ensure that it is the same size or bigger than iSTAR Pro DRAM memory. DRAM is used to store iSTAR data. Your flash memory card must the the same size or bigger to save all iSTAR data. 2. Insert the flash memory card into the PCMCIA slot.

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4-7

Installing Batteries

Installing Batteries

Use NiMH (Nickel Metal Hydride) batteries - AA size. Minimum 1800 mAH hours. The batteries provide 24 hour backup, and require 24 hour charge time. The cells should be replaced as follows: Every year After a complete discharge NOTE NOTE

The iSTAR Pro Battery Charger test does not indicate battery condition, it only tests the charger circuit. The batteries provide power to retain the volatile memory (clearances, activity, etc.) data in the event of a power failure. The batteries do not supply enough power for iSTAR Pro normal operations. Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

iSTAR Pro batteries are packaged separately and should be installed in the backup battery sockets at the bottom of the GCM. The unit is stored and shipped with the batteries disconnected so they will not be drained while in storage. Connect the batteries as shown in the GCM diagram "Installing Backup Batteries," on page 4-9. If the batteries are installed with the power off, the reset switch (S5) must be pressed after power is applied. It is acceptable to install the batteries with the power on. However, if the batteries are installed with the power on, you do not need to press the reset switch.

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

Install the batteries in the backup battery slots at the bottom of the GCM. Figure 4.3 shows the installation slots and polarity for iSTAR Pro batteries.

P3 P10 P5

P7 S1 LED1 LED2 P6 J4 S5

LCD1

-

+

-

+

-

+

Backup Battery Slots

-

+

-

+

P9

Figure 4.3: Installing Backup Batteries

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4-9

Connecting to the Host

Connecting to the Host

You can connect the iSTAR Pro GCM to the host using: Network connections ­ connect to the GCM onboard (10BaseT) port or the GCM PCMCIA (10/100BaseT) port. Direct RS-232 connections ­ connect to the GCM P6 connector. Modem connections ­ connect a modem card to the GCM PCMCIA port (recommended) or connect the GCM P6 connector to a qualified external modem. Note: Modem connections to the iSTAR Pro have not been evaluated by UL. Configurations that communicate from the iSTAR Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C·CURE 800/8000 host.

Primary and Secondary Connections

One iSTAR Pro controller is always designated as master, and provides the primary communication path to the host. A secondary path can be configured on the same master or on an alternate master. This section provides instructions for connecting the iSTAR Pro to the host. Refer to Table 2.1 on page 2-7 for the list of primary and secondary configurations recommended by Software House.

Connecting to the Host via the Network

The iSTAR Pro controller includes: Onboard (10BaseT) Ethernet connection (standard) PCMCIA (10/100BaseT) Ethernet connection (optional) Note: PCMCIA connections to the iSTAR Pro have not been evaluated by UL. Note: iSTAR Pro supports a single PCMCIA Ethernet connection which you can configure from either of the two PCMCIA ports on the GCM. You can use the empty port to install a compact flash memory card or internal modem card, if desired.

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Hardware Installation

To connect to a 10BaseT network

1. Route the Ethernet wiring into the controller through the closest knockout/conduit to the port. 2. Plug the RJ-45 connector into the J4 port on the GCM (Figure 4.4).

PCMCIA Card/Modem and Connector

P3 P10 P5

Ethernet Port (J4)

P7 S1 LED1 LED2 P6

LCD1

On Board Ethernet Connector

S5

J4

P9

Reset Button

Figure 4.4: Connecting Ethernet

3. Place a ferrite clamp (PN 0444164181) on the Ethernet cable inside the chassis (Figure 4.5).

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4-11

Connecting to the Host

Figure 4.5: Ethernet Ferrite

To connect to the PCMCIA port

1. Insert the PCMCIA card into the iSTAR Pro port (see Figure 4.4). 2. Connect the Ethernet cable to the card and route the cable through the closest knockout/conduit at the side or top of the box. 3. Press the reset button to reboot the controller.

Connecting to the Host using RS-232

Configurations that communicate from the iSTAR Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C·CURE 800/8000 host.

To connect the controller to the host via RS-232 (DTE to DTE)

1. Route the host RS-232 wiring into the controller through the closest conduit/knockout to the port. 2. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector.

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

3. Use the 3/32" (2.5 mm) screwdriver to loosen the screws just enough to insert the wires. 4. Detach the P6 connector from the board. 5. Connect the wires to the P6 connector (Figure 4.6).

P3 P10 P5

Pin 5 Pin 4 Pin 3 Pin 2

S5 P7 S1 LED1 LED2 P6 J4 LCD1

-

+

-

+

-

Pin 1 P6 Five Pin Connector (Top View) P4 Five Pin Connector (Side View) Screw 5 1

+

-

+

-

+

P9

Gnd RXDCTS RTS TXD-

Insert Wires Into Openings

Figure 4.6: P6 Connections

6. Tighten the screws. 7. Reattach the connector to the board. 8. Jump the connector pins (for DB9F, jump 7 and 1; for DB25F, jump 4 and 8).

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Connecting to the Host

Serial

iSTAR Pro to Host - DB9 Connection Gnd RXDCTS RTS TXDHost (DB9F) iSTAR (P6) CD TXDRTS CTS RXDiSTAR Pro to Host - DB25 Connection Pin 8 Pin 7 Pin 2 Pin 4 Pin 5 Pin 3 Host (DB25F)

Pin 5 TXD- Pin 3 RTS CTS Pin 7 Pin 8

Pin 5 Pin 4 Pin 3 Pin 2 Pin 1

Gnd RXDCTS RTS TXDiSTAR (P6)

Pin 5 Pin 4 Pin 3 Pin 2 Pin 1

RXD- Pin 2 Pin 1 CD

Figure 4.7: Serial Connection (DTE to DTE), DB9 or DB25

Notes: The COM port on the host system must be set as follows: ­ Bits per second - 57600 bps ­ Data bits - 8 ­ Parity - None ­ Stopbits - 1 ­ Flow control - hardware

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

9. Locate the S1 DIP switch and set each switch as shown in Figure 4.8.

P3 P10 P5

S1-1 On S1-2 Off S1-3 On S1-4 Off S1-5 On S1-6 Off S1-7 On S1-8 Off

P7 S1 LED1 LED2 P6 J4 S5

LCD1

-

+

-

+

-

+

-

+

-

+

P9

Figure 4.8: S1 Switch Settings

Connecting to the Host via Modem

You can connect to the host using a: PCMCIA internal modem card, or External modem Note: Use of PCMCIA modem cards with the iSTAR Pro has not been evaluated by UL. Configurations that communicate from the iSTAR Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C·CURE 800/8000 host.

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Connecting to the Host

Connecting a PCMCIA Modem

To connect via PCMCIA card modem

1. Insert the PCMCIA card into the iSTAR Pro slot (see Figure 4.9).

PCMCIA Card/Modem and Connector

P3 P10 P5

P7 S1 LED1 LED2 P6 J4 S5

LCD1

Reset Button

Figure 4.9: Connecting Modems

P9

2. Attach the telephone cable to the card and route the cable through the closest knockout/conduit at the side or top of the box. 3. Press the reset button to reboot the controller.

Connecting an External Modem

Note: Use of dialup modem connections with the iSTAR Pro has not been evaluated by UL.

To connect the external modem

1. Install the external modem per manufacturer's instructions. 2. Set the modem DIP switches according to manufacturer's instructions.

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Hardware Installation

3. Route the modem wiring into the controller through the closest conduit/knockout. 4. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector. 5. Use the 3/32" (2.5mm) screwdriver to loosen the screws just enough to insert the wires. 6. Detach the P6 connector from the board. 7. Connect the wires to the P6 connector (Figure 4.10).

P3 P10 P5

Pin 5 (Gnd) Pin 4 (RX-) Pin 3 (CTS) Pin 2 (RTS)

S5 P7 S1 LED1 LED2 P6 J4

LCD1

-

+

-

+

-

Pin 1 (TX-)

+

-

+

-

+

P9

P6 Five Pin Connector (Front View)

Figure 4.10: P6 Connections

8. Tighten the screws. 9. Re-attach the connector to the board. 10. Verify that the modem pin-outs are as shown in Figure 4.11.

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Connecting to the Host

.

iSTAR Pro to Modem - DB9 Connection

Pin 5 Pin 2 Pin 8 Pin 7 Pin 3 Modem (DB9M) Gnd RXDCTS RTS TXDiSTAR (P6) Pin 5 Pin 4 Pin 3 Pin 2 Pin 1

iSTAR Pro to Modem - DB25 Connection

Pin 7 Pin 3 Pin 5 Pin 4 Pin 2 Modem (DB25M) Gnd RXDCTS RTS TXDiSTAR (P6) Pin 5 Pin 4 Pin 3 Pin 2 Pin 1

Figure 4.11: RAS Modem Connection (DTE to DCE), DB9 or DB25

11. Locate the S1 DIP switch and set each switch as shown in Figure 4.12.

P3 P10 P5

S1-1 On S1-2 Off S1-3 On S1-4 Off S1-5 On S1-6 Off S1-7 On S1-8 Off

P7 S1 LED1 LED2 P6 J4 S5

LCD1

-

+

-

+

-

+

-

+

-

+

P9

Figure 4.12: S1 Switch Settings

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iSTAR Pro Installation and Configuration Guide

Hardware Installation

Low Battery, Power Fail and Tamper Inputs

Connector P8 is a six-pin connector for three two-wire inputs. These are used to connect the inputs for: Low battery AC power fail Tamper Figure 4.13 shows the location of the P8 connector.

P8 Connector

P3 P10 P5

P7 S1 LED1 LED2 P6 J4 S5

LCD1

-

+

-

+

-

+

-

+

-

+

P9

Figure 4.13: The P8 Connector

Connecting Inputs to P8

The P8 input connectors are easy to detach and reattach as needed.

To connect inputs to the P8 connector

1. Route the low battery, AC power fail, and tamper inputs to the six-pin connector. Most systems come with the tamper already connected. 2. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector. 3. Detach the input connectors from the board

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Low Battery, Power Fail and Tamper Inputs

4. Use the 3/32 (2.4 mm) screwdriver to loosen the screws just enough to insert the wires. 5. Insert the wires in the connectors. 6. Tighten the screws.

1 2 3 4 5 6

P7 LCD1 P5 P3 P10

Power Fail Low Battery Tamper

P8 Six Pin Connector

S1 LED1 LED2 P6 J4 S5

-

+

-

+

-

+

-

+

-

+

P9

Figure 4.14: P8 Connector for Power Fail, Low Battery, and Tamper

7. Reattach each connector to the boards as follows: AC power fail inputs on Pins 1 and 2 Low battery inputs on Pins 3 and 4 Tamper inputs on Pins 5 and 6 (normally pre wired) Note: To ensure correct reporting of unused pins, if you enable power fail, low battery, and tamper in the C·CURE software, but you are not using these pins, you must jumper each pair of pins (1 to 2, 3 to 4, and 5 to 6).

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Hardware Installation

Connecting AC Power

The iSTAR Pro must be connected to a 15A circuit breaker protected branch circuit. Cabling must be UL-Listed and/or Recognized. Refer to "Power Requirements," on page 3-5 for power requirements.

Caution: Before performing this procedure, ensure that the main power supply is shut off or disconnected.

Caution: Differences exist in the AC input connector pin outs for a Lien Industries power supply and a Wall Industries (Sinpro) power supply. Cable harnesses for the Lien Industries power supply are not interchangeable with cable harnesses on the Wall Industries (Sinpro) SBU120-105 power supply. See Figure 4.15 for the correct pin outs.

Lien Industries Ground Neutral Line

Wall Industries (Sinpro) Line Neutral Ground

Figure 4.15: Top View of Power Supply Units with Pin Outs

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Connecting AC Power

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5

Using the iSTAR Configuration Utility (ICU)

This chapter describes how to use the iSTAR Configuration Utility (ICU) to configure iSTAR Pro hardware. In This Chapter Overview............................................................................................... 5-2 General Configuration Procedure ......................................................... 5-4 Copying the ICU onto a PC or Laptop ................................................. 5-7 Understanding the ICU ......................................................................... 5-8 ICU Block Feature ................................................................................ 5-8 Starting the ICU .................................................................................... 5-9 Refreshing Controller Information ..................................................... 5-11 Setting ICU Options............................................................................ 5-11 Using the ICU Window ...................................................................... 5-14 Configuring a Controller..................................................................... 5-20 Configuring RAS ................................................................................ 5-28 Configuring SNMP ............................................................................. 5-29 Connecting to the iSTAR Web Page Diagnostic Utility ..................... 5-33 Sending Messages to Other ICU Users............................................... 5-37 Downloading Firmware Updates ........................................................ 5-38

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Overview

Overview

The ICU provides iSTAR Pro configuration, diagnostic, and troubleshooting options. Note: This chapter describes Version 4.1.0 of the ICU. If you are using an earlier version of the ICU, refer to the ICU online help for instructions. Note: To configure an iSTAR Pro controller with Version 4.1.0 of the ICU, Software House recommends that you have firmware version 4.1.0 or greater installed on the iSTAR Pro controller. Use the ICU to designate the master controller, define master IP addresses, and define the IP address for the C·CURE host. Other configuration information should be defined and downloaded from the C·CURE host. However, sites that use locked IP addresses to provide local management can use the ICU for local cluster configuration. Note: The ICU has not been evaluated by UL.

Cautions: iSTAR Pro configuration is accomplished using the C·CURE Administration Application and the ICU. To ensure correct configuration, the information that you enter in the ICU must match the information that you enter in the C·CURE Administration Application. Software House recommends that you use the ICU only for initial setup of master controller address information and for occasional troubleshooting. This is because configuration information in the C·CURE is downloaded to the iSTAR Pro and overwrites the values that you specify in the ICU.

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Configuring a Master Controller

Use the ICU to define the controller type (master), the controller IP address, the primary connection type, and the C·CURE address. For LAN configurations, Software House recommends that you configure information for member controllers in the C·CURE Administration Application. The C·CURE downloads member configuration information to the master at start-up, and the master uses the information to configure the member controllers.

Troubleshooting Tools

The ICU provides a set of troubleshooting tools that help you to monitor the iSTAR Pro network. Use troubleshooting tools to: PING IP addresses Send messages to other ICU users Open a Real Time Monitor report window and display diagnostic messages

Configuration Diagnostics

The ICU provides a diagnostic command that verifies the following items on the local PC on which you are running the ICU: C·CURE 800/8000 host version C·CURE 800/8000 ccure.ini file Windows services file Host TCP/IP connection

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General Configuration Procedure

General Configuration Procedure

iSTAR Pro configuration is accomplished using the C·CURE Administration Application and the ICU.

LAN Configurations

Requirements for LAN configurations vary from site to site. The following procedure describes most configurations.

To configure an iSTAR Pro cluster

1. Connect and power on all iSTAR components. 2. Use the ICU to configure the: IP address of the master IP address of the host with which the master communicates IP address of the member iSTARs (when not using DHCP) Note: You can also use the NetBIOS name or the FQDN. 3. Use the C·CURE Administration Application (Hardware pane) to configure: Master and member names Master and member IP and MAC addresses 4. Use the C·CURE Administration Application (Hardware pane) to configure the cluster and download cluster information. During download, the: Master establishes a connection with the C·CURE host. C·CURE host downloads member address information. Members beacon a "request for service" message across the subnet. Master matches the "request for service" message with the member address information, and downloads its' own IP address. Members establish connections with the master.

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WAN Configurations

Because the ICU cannot detect an iSTAR or iSTAR Pro address beyond the local subnet, you must: 1. Connect and power on all iSTAR components. 2. Copy the ICU to a PC or laptop. 3. Connect the PC or laptop with the ICU to the subnet on which the target iSTAR Pro resides. 4. Use the ICU to: · Identify MAC addresses for members (see Figure 5.4 on page 5-10) · If not using DHCP, configure the IP address for the master on the Ethernet Adaptor tab (see Figure 5.1) · Configure gateway addresses for members and masters on the Ethernet Adaptor tab.

Figure 5.1: ICU Configuration Ethernet Adaptor Tab

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General Configuration Procedure

5. Use the C·CURE Administration Application (Hardware, Controller, iSTAR Controller Selection, Identification dialog box) to configure: · Master and member names · Master and member IP and MAC addresses 6. Use the C·CURE Administration Application (Hardware, Cluster, iSTAR Cluster Selection, Identification dialog) to configure the cluster and download cluster information across the network. During download, the: · Master establishes a connection with the C·CURE host. · C·CURE host downloads member address information. · Members beacon a "request for service" message across the network. · Master matches the "request for service" message with the member address information, and downloads its' own IP address. · Members establish connections with the master. Note: The ICU can connect to an iSTAR Pro across a WAN provided you know both the MAC address and IP address of the remote iSTAR Pro.

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Copying the ICU onto a PC or Laptop

When you install C·CURE on a server or client workstation, the ICU is included in the ICU folder. To use the ICU to configure an iSTAR Pro, you have to copy the ICU files to a PC or laptop, and connect the PC or laptop to the same subnet as the iSTAR Pro you want to configure. Copy the following ICU files from the \ICU directory: ICU.exe ­ The executable that runs the ICU. iWatch.exe ­ The executable that provides real-time monitoring of iSTAR Pro controllers.

Caution: Copy this executable to the same folder as ICU.exe.

icu.chm ­ The help file for the ICU. ReleaseNotes.txt ­ Information about this release of the ICU. Be sure to record the location of these files on the PC or laptop so that you can find them later.

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Understanding the ICU

Understanding the ICU

The ICU window allows access to all ICU functionality, including cluster configuration. The ICU also displays a list of controllers connected to the subnet, and the configuration information as it is stored on each controller.

Displaying and Updating Cluster Information

At startup, the ICU broadcasts a query across the subnet to controllers requesting their configuration information. Controllers that are powered on respond to the query by sending their information to the ICU, which then displays the information in the ICU window. The ICU window is updated whenever a controller connection status changes. Refresh the window for the latest connection information. See "Refreshing Controller Information," on page 5-11 for additional information.

ICU Block Feature

You can prevent users from using the ICU to change the configuration of an iSTAR Pro controller by setting the ICU Block feature on the controller. To block the ICU for a given iSTAR Pro controller, set switch S4 positions 5-8 on the GCM to the On position. To turn off ICU blocking and allow users to modify the configuration, set switch S4 positions 5-8 to the Off position.

Table 5.1: ICU Block and Unblock Settings - with LCD Status Display Messages

Switch Position S4-5 S4-6 S4-7 S4-8

ICU Block On (Read only) - Display General Messages On On On On

ICU Block Off (Read/Write/Update) Display General Messages Off Off Off Off

Note: With ICU Block On, you cannot edit the ICU configuration. ICU dialog box fields are grayed out. The LCD displays Read only status messages.

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Starting the ICU

To start the ICU

1. In Windows NT, 2000, 2003, or XP, click Start on the Windows task bar. A menu opens. 2. Choose the Run command (Figure 5.2).

Figure 5.2: Run Dialog Box

3. In the Open list box, enter the path and filename for ICU.exe. 4. Click OK. The ICU password dialog box opens (Figure 5.3).

Figure 5.3: Password Dialog Box

5. Enter the default password and click OK. The default password is manager. Software House recommends that you change the default password for the ICU. Refer to "Changing the ICU Password," on page 5-12 for information about setting up passwords. The ICU starts and the main window opens (Figure 5.4). See "Using the ICU Window," on page 5-14.

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Starting the ICU

Figure 5.4: ICU Main Window

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Refreshing Controller Information

To refresh controller information in the ICU window, use any of the following methods: Click the Refresh icon ( ) on the ICU toolbar. This method refreshes information for all controllers in the utility's subnet. Choose Refresh List from the View menu. This method refreshes information for all controllers in the ICU's subnet. Select a controller in the ICU window, right-click, and choose Refresh from the pop-up menu. This method refreshes information only for the selected controller. Set a refresh interval to automatically refresh the ICU window. See "Setting a Refresh Interval," on page 5-12. Please note that setting an automatic refresh interval increases network activity.

Setting ICU Options

Use the ICU Options dialog box to: Enable and specify a refresh interval to automatically refresh the ICU window. Please note that setting an automatic refresh interval increases network activity. Change the password for the ICU. Specify the public IP address of the PC being used to download firmware to your iSTAR Pro controllers. Set the download port on the PC being used to download firmware to your iSTAR Pro controllers. To access the ICU Options dialog box (Figure 5.5), select File>Options from the ICU menu bar.

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Setting ICU Options

Figure 5.5: Options Dialog Box

Setting a Refresh Interval

You can set the ICU to refresh the controller list automatically, at the interval you specify. To refresh the ICU window automatically: 1. In the Auto-Refresh section of the Options dialog box, select the Enable option. 2. Enter the refresh interval (in minutes) or use the up/down arrows to the right of the Refresh Interval box to select the time. 3. Click OK.

Changing the ICU Password

You can change the password for the ICU using the Options dialog box. Note: Software House recommends that you change the default password for the ICU.

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Using the iSTAR Configuration Utility (ICU)

To change the ICU password: 1. In the ICU User Password section of the Options dialog box, enter the new password in the Password box. 2. Confirm the password by entering it again in the Re-Enter Password box. 3. Click OK.

Setting the Public IP Address for Firmware Downloads

If the public IP address of the PC you are using to download iSTAR Pro firmware is different than the IP address assigned to the PC's NIC card, enter the public IP address of the PC in the Public IP Address field on the Options dialog box. This is required when the PC is on a WAN that is behind a NAT server that exposes a public IP address for the PC that is different than the IP address assigned to the PC's NIC card. After entering the public IP address, click OK.

Setting the TCP/IP Port for Firmware Downloads

By default, the computer on which you are running the ICU uses port 2020 to download firmware to the iSTAR controllers on your network. In some situations, other applications may be using port 2020 on the PC, in which case you must specify another port to use for firmware downloads. To specify another firmware download port, enter the port number in the Download TCP/IP Firmware field on the Options dialog box. To determine if port 2020 is in use, and to determine which ports are in use on the PC, enter the following command in a DOS command prompt window:

netstat -n

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Using the ICU Window

Using the ICU Window

You can use the ICU window (Figure 5.6) to configure master and member controllers.

Menu Bar Toolbar

iSTAR Display Area

Status Bar

Figure 5.6: Parts of the ICU Main Window

Toolbar

The toolbar contains icons of frequently used ICU commands. To display the toolbar, select Toolbar from the View menu. To hide the toolbar, select the Toolbar command again. Point the cursor at each toolbar button to display a tip on the button's use. Table 5.2 describes toolbar buttons

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Table 5.2: Toolbar Button Description

Button

Description Refreshes the controller list. The ICU broadcasts a query across the subnet, and controllers respond with their configuration information, which is updated in the window. Select a controller and click this button to open the Controller window for the selected controller. This window lets you configure the selected controller. See "Configuring a Controller," on page 5-20 for more information. Select a controller and click this button to open a Monitor Controller Diagnostic window for the selected controller. The window displays reports for categories selected using Diagnostic Level Control. Select a controller and click this button to open a Ping window for the selected controller. Select a controller and click this button to download updated firmware to the controller. See "Downloading Firmware Updates," on page 5-38 for more information. Opens the online Help for the ICU.

Icons

Icons in the ICU Window indicate the status or type of controller.

Table 5.3: ICU Window Icons

Icon

Description The controller on the left is an iSTAR Classic. The controller on the right is an iSTAR Classic with a PCMCIA card. Connected to Host, or Connected to Master

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Using the ICU Window

Table 5.3: ICU Window Icons (Continued)

Icon

Description The controller on the left is an iSTAR Classic. The controller on the right is an iSTAR Classic with a PCMCIA card. Not Connected, or Attempting Host Connection, or Attempting Master Connection The controller on the left is an iSTAR Pro. The controller on the right is an iSTAR Pro with a PCMCIA card. Connected to Host, or Connected to Master The controller on the left is an iSTAR Pro The controller on the right is an iSTAR Pro with a PCMCIA card. Not Connected, or Attempting Host Connection, or Attempting Master Connection The controller is an iSTAR, an iSTAR Pro, or an iSTAR eX. Beaconing for Host Beaconing for Master Beaconing for Configuration. The controller is currently rebooting. The controller is an iSTAR eX. The Status column indicates that the controller is: Connected to Host Connected to Master Not Connected Attempting Host Connection Attempting Master Connection

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Using the iSTAR Configuration Utility (ICU)

Table 5.3: ICU Window Icons (Continued)

Icon Comm Fail

Description

The controller is in a Communication Failure state, and the ICU is unable to communicate with the controller. This can be a transient state when you refresh the ICU display, and is replaced by one of the other states when the ICU receives a response from the controller.

The Display Area

The Display Area displays a list of controllers that respond to the ICU broadcast. The ICU displays the following information for each controller.

Table 5.4: ICU Window Columns

Column Icon MAC Add Indicates the status of the controller.

Description

Displays the last six nibbles of the controller's MAC address. MAC addresses are unique hardware addresses for the iSTAR Pro. A MAC address cannot be changed. A GCM's MAC address is indicated by a label on the GCM board. The first six nibbles of the MAC address are fixed for all controllers (set at 00-50-F9).

Name IP Address

Displays the name of the controller as it was configured in the C·CURE System Controller window. Displays the controller's IP address. Use the ICU to assign IP addresses to masters. Use the C·CURE Administrative Application to assign IP addresses to cluster members. If "169.254.xxx.xxx" is displayed in this field, the IP address is not configured.

Parent IP Address

If this controller is a cluster member, displays the IP address of the controller's master. If this controller is a master, displays the IP address of the host. If "0.0.0.0" is displayed in this field, a master is not assigned to the controller or the master IP address is not configured.

FW Version

Displays the controller's firmware version. ICU Version 3.3.0 recognizes any firmware version greater than Version 2.1. Earlier firmware versions are listed as "Unknown".

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Using the ICU Window

Table 5.4: ICU Window Columns

Column Type

Description If the controller is a cluster member, displays Normal. If the controller is a master, displays Master.

Status

Displays the status of the controller: Attempting master connection ­ a member controller is attempting to connect to and communicate with its' master controller. Attempting host connection ­ a master controller is attempting to connect to and communicate with the C·CURE host computer. Not Connected ­ the controller is configured but is not communicating with the master (if a member) or host (if a master). Connected to Host ­ the master is configured and communicating with the host. Connected to Master ­ the member controller is configured and communicating with its' master controller. Connected to alternate master ­ the member controller is configured and communicating with its' alternate master controller. This indicates that the primary master controller is not communicating with the member. Beaconing for Host ­ the master is configured but not in communication with the host. Beaconing for Master ­ the controller is broadcasting a query across the subnet for the master's IP address. The master responds by sending the controller the IP address. If the master does not respond in a set amount of time, the ICU responds by sending the controller the master's IP address as specified in the utility's controller database. Beaconing for IP Address ­ the member is broadcasting a query across the subnet for its own IP address. Since the controller is a member, the master can respond with the IP address information. Rebooting ­ the controller is rebooting. Comm Fail ­ the controller did not receive the latest ICU refresh message, and may be in communication failure.

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Menu Bar

The Menu bar provides options that activate dialog boxes. Refer to the ICU online help for specific information about ICU dialog boxes.

Status Bar

The Status Bar provides helpful information about the current operation the ICU is performing. The Status Bar also displays the number of active ICUs and the number of controllers that are responding to the utility's broadcast.

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Configuring a Controller

Configuring a Controller

The Controller dialog box contains options that configure and edit iSTAR Pro controllers.

Prerequisite Information

You need the following information to configure an iSTAR Pro controller.

Table 5.5: Controller Configuration Information

Information Controller IP address Host connection type

Description The ICU prompts you for a specific IP address. Master controllers support onboard Ethernet, PCMCIA Ethernet, serial, and modem connection to C·CURE. Member controllers support one network connection (10BaseT or 100BaseT Ethernet).

C·CURE or master address

For master controllers, this is the IP address of the C·CURE system. For member controllers, this is the IP address of the master controller.

Primary host connection Secondary host connection

Master controllers can establish a primary connection to the C·CURE host over network, serial, or serial modem connections. Master controllers can establish a secondary connection to the host over network, serial, or serial modem connections. Alternate masters must use 10BaseT Ethernet, and must be configured with a master controller that uses 10BaseT for the primary connection.

To configure a controller using the ICU

1. Power up the controllers in the cluster. 2. Start the ICU. Note: To use the ICU, connect a PC or laptop to the same subnet as the cluster.

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Using the iSTAR Configuration Utility (ICU)

The ICU window opens (Figure 5.7) and displays controllers and their configuration information. If a controller is not configured, the ICU displays: · Last six nibbles of the controller's MAC address · "169.254.xxx.xxx" for the controller's IP address · "Disconnected" icon ( , , , , or ). · "Broadcasting for..." for Status

Figure 5.7: ICU Main Window Messages

3. Use one of the following methods to open the Controller dialog box for a given controller: · Double click the controller. · Highlight the controller, right click, and choose Edit Controller Information from the drop down menu. · From the Main Menu bar, select Edit and choose Controller. · Click the Edit Controller icon. Controllers are identified by their MAC addresses. The Controller dialog box opens for the selected controller (Figure 5.8), with the Controller Identity tab selected by default.

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Configuring a Controller

Figure 5.8: Controller Dialog Box (Controller Identity Tab)

4. Provide the information described in Tables 5.6 through 5.10. When done, click OK. Note: The Advanced tab is available only for iSTAR controllers that are using firmware version 4.0.0 or greater.

Table 5.6: Controller Identity Tab

Field MAC address

Description Displays the last six nibbles of the controller's MAC address. You cannot edit this field. MAC addresses are unique hardware addresses that identify controllers and other Ethernet devices. They are built into GCMs at production time. A controller's MAC address is printed on a label that is attached to the GCM. The first six nibbles of the MAC address are fixed for all controllers (set at 00-50-F9).

NetBIOS name

Displays the NetBIOS name of the controller. You cannot edit this field.

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Table 5.6: Controller Identity Tab (Continued)

Field Master controller

Description Select this option to indicate that the controller is a master. If you select this option, the Master tab changes to a Host tab. You can then use the Host tab to specify the host with which the controller communicates and the type of connection to the host (see Table 5.8). If you do not select this option, it indicates that the controller is a member controller communicating with a master controller. You can then use the Master tab to specify the master controller with which the controller communicates and the type of connection to the master controller.

Table 5.7: Ethernet Adapter Tab

Field/Option Adaptor

Description Defines the type of Ethernet connection. Options are: Onboard Ethernet Adaptor ­ connected via 10BaseT Ethernet. PCMCIA Ethernet Adaptor ­ connected via PCMCIA Ethernet card. This option is available only if the controller has an onboard PCMCIA card installed.

Use this as the Primary Ethernet Adaptor Obtain an IP address from a DHCP Server

If checked, uses the Ethernet adaptor specified on this tab as the primary Ethernet connection. Use the Host tab to configure secondary Ethernet connections (master controllers only). If you select this option, the controller uses the IP addresses assigned by the DHCP server that you specify. Software House recommends that you select this option. Note: When locked (using the lock icon), the controller only accepts addresses from the DHCP server, and does not accept a translated address downloaded from a Network Address Translator, C·CURE system, or other remote device.

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Configuring a Controller

Table 5.7: Ethernet Adapter Tab (Continued)

Field/Option Specify an IP address

Description Select this option if you want to use a specific IP address for the controller. Note: If locked (using the lock icon), the controller only uses the IP address you specify, and does not accept translated addresses downloaded from a Network Address Translator, C·CURE system, or other remote device.

When you select this option, the following fields become active: IP Address ­ Enter the controller's IP address. All controllers need an IP address to communicate on a TCP/IP network.The IP address you enter must match the IP address you enter for the controller in the C·CURE System Administration Application. Subnet Mask ­ Enter the subnet mask. Default Gateway ­ Enter the IP address of the default gateway for the controller. This field is required for iSTAR Pros that communicate across a WAN configuration. Obtain Domain Name Server addresses automatically Use the following Domain Name Server addresses If you select this option, the controller automatically obtains Domain Name Server addresses. Software House recommends that you select this option. Select this option if you want to specify the Domain Name Server(s) that the controller should use. Then enter the IP addresses of the Primary and Secondary DNS Servers in the provided fields. Optionally, you can also enter a DNS Query Suffix (for example, "yourcompany.com").

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Table 5.8: Host/Master Tab

Section Primary Host Connection or Primary Master Connection

Description Connection Type ­ Defines the primary connection to the C·CURE host or the master controller. Selections include: Onboard Ethernet ­ connects via 10BaseT Ethernet. PCMCIA Ethernet ­ connects via PCMCIA Ethernet card. This option is available only for controllers with an onboard PCMCIA card installed. Modem ­ connects via an external or PCMCIA internal modem. Serial ­ connects directly to a serial port using Remote Access Service. IP Address or Name ­ Specifies the IP address of the C·CURE host (if configuring a master) or master controller (if configuring a member). When configuring a master controller, you can enter the NetBIOS or DNS name of the C·CURE host. When configuring a member controller, you can only enter the IP address of the master controller. Note: If the iSTAR Pro is part of an AutoStart/Replistor redundant configuration, you must enter the NetBIOS or DNS name of the host or master controller.

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Configuring a Controller

Table 5.8: Host/Master Tab (Continued)

Section Secondary Host Connection or Secondary Master Connection

Description Defines the type of secondary connection to the C·CURE host or master controller. Options include: Onboard Ethernet ­ connects via 10BaseT Ethernet PCMCIA ­ connects via PCMCIA Ethernet card Modem ­ connects via an external or PCMCIA internal modem Serial ­ connects directly to a serial port using Remote Access Service None ­ no secondary connection An alternate master must use 10BaseT Ethernet and be configured with a master controller that uses 10BaseT for the primary connection.

Table 5.9: RAS Tab

Field/Section Phone number Username Password Domain RAS Host IP Address

Description The host phone number for the RAS server. Enter the username for the RAS login account. Enter the password for the RAS login account. Enter the domain name for the RAS account. Do not enter a workgroup into this field. Use IP Address Downloaded by Host ­ Select this option to connect to the IP address that is downloaded by the C·CURE system. This is the recommended option. Use Locked Host IP Address set in ICU ­ Select this option to connect only to the locked IP address that is set in the ICU. Use this IP Address ­ Select this option to connect to the IP address you specify in the provided box. This option is normally not used.

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Table 5.10: Advanced Tab

Section Web Diagnosticsa

Description Select the Enabled option to allow viewing of Web Diagnostic pages for the selected controller. Clear the Enabled option to prevent viewing of Web Diagnostic pages for the selected controller. See Chapter 6, "iSTAR Web Page Diagnostic Utility," for more information on Web Diagnostics.

SNMPa

Select the Enabled option to enable SNMP. You can then define security levels for up to two community names, Clear the Enabled option to disable SNMP.

a. This feature applies only to iSTAR controllers running firmware version 4.0.0 or greater.

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Configuring RAS

Configuring RAS

When you select a modem or serial connection as the primary or secondary path for a master on the Host tab, the fields on the RAS tab become active (Figure 5.9).

Figure 5.9: RAS Tab

Enter the access information (Phone number, Username, Password, Domain) and select a RAS Host IP Address option. See Table 5.9 on page 5-26 for information about the fields and options on this dialog box.

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Configuring SNMP

On iSTAR controllers running firmware version 4.0.0 or greater, you can enable and configure Simple Network Management Protocol (SNMP) communication. SNMP communication is enabled on all iSTAR controllers by default. You can use the ICU to: configure up to two SNMP community names select the security level for each community name specify an SNMP trap manager restrict SNMP communication to a particular SNMP host add the contact information for the person who administers SNMP at your site

To configure SNMP

1. In the ICU controller list, select the iSTAR controller for which you want to enable SNMP. 2. Right-click and select Edit Controller Information. 3. Select the Advanced tab.

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Configuring SNMP

Figure 5.10: Advanced Tab

4. Click the Configure button. The SNMP dialog box appears. Note: The Configure button is available only if the Enabled check box is selected.

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Figure 5.11: SNMP Dialog Box

5. Refer to the following table for information about the items on this dialog box.

Table 5.11: SNMP Dialog Box Field Descriptions

Field Community Name

Description Set the SNMP communities that this Controller belongs to. An SNMP device or agent can belong to more than one SNMP community. A device will not respond to requests from SNMP management stations that do not belong to one of its communities. Obtain this information from you Network Administrator.

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Configuring SNMP

Table 5.11: SNMP Dialog Box Field Descriptions (Continued)

Field Rights

Description Set the access right for the specified community. when an SNMP message is received by the Controller, it is evaluated based on these rights. No Access ­ The SNMP message from a management system in this community is discarded. Read Only ­ Only GET, GET-NEXT, and GET-BULK requests are processed. SET requests are not processed from this community. Read Create ­ SET, GET, GET-NEXT, and GET-BULK requests are processed.

SNMP Trap Manager IPAddress or Host Name SNMP Hosts

Enter the IP address or host name of the SNMP Trap Manager for this iSTAR Controller. Accept SNMP packets from any host ­ Select this option if you want the iSTAR controller to accept SNMP messages from any host. Only accept SNMP packets from this Host ­ Select this option if you want the iSTAR controller to accept SNMP messages only from a specified host. IPAddress or Host Name ­ Specify the IP address or host name of the SNMP Host for this iSTAR Controller.

Contact

Specify the snmp-contact, which is a 1- to 64-character string usually containing an emergency contact name and telephone or pager number. Specify the snmp-location, which is a 1- to 64-character string usually containing location information about the Controller.

Location

6. Click OK to save your configuration and close the SNMP dialog.

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Using the iSTAR Configuration Utility (ICU)

Connecting to the iSTAR Web Page Diagnostic Utility

The iSTAR Web Page Diagnostic Utility uses Internet Explorer to view status and diagnostics information. You can start the Diagnostic Utility from the ICU. You can also run the Diagnostic Utility by typing the IP address of the controller into the address bar of Internet Explorer (for example, http://121.12.123.12). Note: You must use Internet Explorer v5.0 or higher to run the Diagnostic Utility.

To start the iSTAR Web Page Diagnostic Utility from the ICU

1. In the ICU window, select a controller and right-click. A drop-down menu appears (Figure 5.12).

Figure 5.12: Web Page Diagnostic Utility

2. Choose Controller Status. 3. If you configured a Controller password in the C·CURE System Administration > System Variables > Controller Tab (as shown in Figure 5.15), the Enter Network Password dialog box opens (Figure 5.3).

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Connecting to the iSTAR Web Page Diagnostic Utility

4. If a Controller password exists (as shown in Figure 5.15), enter the password in both the User Name and Password fields of the Network Dialog box ().

Figure 5.13: Configure Controller Network Password

Figure 5.14: Enter Controller Network Password in Dialog Box

Note: To configure a Network Controller password, select Admin > Options> System Variables> Controller Password> (enter up to 16 characters). 5. If a Network Controller password was not configured for the utility, the Controller Status web page opens in the default web browser (Figure 5.16).

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Using the iSTAR Configuration Utility (ICU)

If a password is configured in the C·CURE System for the diagnostic utility, the Enter Network Password window opens (Figure 5.15). Continue to step 6. If no password was configured for the utility, the default web browser opens as shown in Figure 5.16.

Figure 5.15: Enter Network Password Dialog Box

6. In both the User Name and Password fields, enter the password you configured in the C·CURE Administration Application. 7. Click OK. Internet Explorer opens with the status for the selected controller displayed in the main window (Figure 5.16).

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Connecting to the iSTAR Web Page Diagnostic Utility

Figure 5.16: iSTAR Diagnostic System Web Page

Disabling Web Diagnostics

Web Diagnostics are enabled by default. However, on iSTAR, you can disable Web Diagnostics for selected iSTAR controllers running firmware version 4.0.0 and higher.

To disable Web Diagnostics

1. In the ICU Controller list, select an iSTAR controller that is running firmware version 4.0.0 or greater. 2. Right-click on the controller and select Edit Controller Information. 3. Select the Advanced tab (see Figure 5.10 on page 5-30). 4. In the Web Diagnostics box, clear the Enabled check box, then click OK.

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iSTAR Pro Installation and Configuration Guide

Using the iSTAR Configuration Utility (ICU)

Sending Messages to Other ICU Users

The Tools command on the main menu includes an option that lets you send messages to other users who are currently using the ICU.

To send a message to other ICU users

1. From the menu bar, choose Tools>Send ICU Message. The User Message dialog box opens (Figure 5.17).

Figure 5.17: User Message Dialog Box

2. Type your message and click Send. The ICU sends the message to all other ICU users in the subnet. Note: Use the User Message dialog box to advise other users that you are configuring an iSTAR Classic, iSTAR Pro, or iSTAR eX within a specific cluster. This "good practice" procedure prevents other users from configuring the same iSTAR, and maintains control over iSTAR addresses.

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Downloading Firmware Updates

Downloading Firmware Updates

You can use the ICU to quickly download firmware updates to one or more controllers. Before starting the download process, copy the new firmware file to a local or network directory that you can access from the computer on which you are running the ICU. Note: You can use this procedure to download new firmware only to controllers that are currently using firmware version 3.2.1 or greater. Before starting the firmware download, be aware of the following issues: If the public IP address for the PC on which you are running the ICU is different than the IP address assigned to the PC's NIC card, you have to specify the public IP address of the PC on the ICU Options dialog box. See "Setting the Public IP Address for Firmware Downloads," on page 5-13 for more information. If the default port (2020) that is used for firmware downloads is in use by another application on the PC, you have to specify another port to use for firmware downloads. See "Setting the TCP/IP Port for Firmware Downloads," on page 5-13 for more information.

To download updated firmware to a controller

1. In the ICU window, select the controller(s) that you want to update. You can select multiple controllers by pressing the Ctrl key while you are selecting them. 2. After selecting the controller(s), right-click in the ICU window and select Download Firmware from the pop-up menu (see Figure 5.12 on page 5-33). Note: You can also start the download process by clicking the icon on the toolbar. 3. The Download Firmware dialog box appears, listing all of the controllers you selected (Figure 5.18).

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Using the iSTAR Configuration Utility (ICU)

The Progress bar indicates the status of the firmware download to each controller

Figure 5.18: Download Firmware Dialog Box

4. Click Browse and navigate to the directory in which you stored the firmware image file. 5. Select the firmware image file and click Open. The selected file is displayed in the Firmware Image File to Download box. 6. Click Start Download to initiate the download to all controllers in the Download Firmware list. The firmware is downloaded simultaneously to all controllers in the list. The Progress bar on each line indicates when the download is complete to each controller.

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Downloading Firmware Updates

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6

iSTAR Web Page Diagnostic Utility

The iSTAR Web Page Diagnostic Utility uses a web page interface that is included in the iSTAR Pro firmware. Use the Diagnostic Utility to view diagnostic and status information for a controller or cluster in an Internet Explorer browser window. Note: The Web Page Diagnostic Utility has not been evaluated by UL. In This Chapter Starting the Diagnostic Utility .............................................................. 6-2 Navigating the Diagnostic Utility ......................................................... 6-3 Viewing the Status Screen .................................................................... 6-4 Viewing the Cluster Information Screen .............................................. 6-7 Viewing the Object Store Database Screen .......................................... 6-8 Diagnostic Screens.............................................................................. 6-10

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Starting the Diagnostic Utility

Starting the Diagnostic Utility

Use the following procedure to start the Diagnostic Utility and connect to a controller.

To start the Diagnostic Utility

1. In an Internet Explorer browser window, enter the IP Address of the iSTAR Pro controller (for example, http://121.21.121.12) in the browser Address window and press Enter or click Go. The Enter Network Password dialog box appears. Note: You can also start the Diagnostic Utility from the ICU. See "Connecting to the iSTAR Web Page Diagnostic Utility," on page 5-33.

Figure 6.1: Enter Network Password Dialog Box

2. In both the User Name and Password fields, enter the password you configured in the C·CURE 800/8000 Administration Application (Options>System Variables >Controller) After the login information has been verified, the Controller Status window appears (Figure 6.2 on page 6-3). Note: The password that you enter for the Diagnostic Utility is different than the one used for the ICU.

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iSTAR Pro Installation and Configuration Guide

iSTAR Web Page Diagnostic Utility

Navigating the Diagnostic Utility

The Diagnostic Utility window is divided into two frames. Use the menu on the left-side frame, shown in Figure 6.2, to navigate to the other screens. The selected screen displays in the right-side frame.

Left-Side Frame Right-Side Frame

Drop-Down List

Menu

Figure 6.2: Diagnostic Utility Frames

The menu in the left-side frame is the entry point to all the other screens. It remains fixed in the left-side frame while the right-side frame changes according to the menu selection. Notice the drop-down list at the top of the menu. The MAC address of the selected controller appears in the rectangular box. Once connected to a controller, all of the cluster members associated with that controller are accessible. Connect to them by selecting them from the drop-down list box. Click the down arrow to expand the list. The numbers shown in the list correspond to the associated controllers' MAC addresses.

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Viewing the Status Screen

Viewing the Status Screen

If the Controller Status screen is not displayed in the right-hand frame, click Status on the menu. A Controller Status screen appears. This screen displays status information for the selected controller. Figure 6.3 shows a portion of a master controller status screen. The information that is displayed for a member controller is slightly different.

Figure 6.3: Controller Status Screen

Status information varies, and depends on the iSTAR firmware version. Table 6.1 shows all status information for the iSTAR Pro controller.

Table 6.1: Status Information Description

Item Controller Type

Meaning Whether the selected controller is a cluster master or member.

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iSTAR Web Page Diagnostic Utility

Table 6.1: Status Information Description (Continued)

Item Controller Name Online Main Image Boot Image

Meaning The name assigned to the controller. The online status of the controller. The version of the firmware used by the controller. The version of a secondary firmware image, used in the unusual event of corruption or download failure of the main image. The version of the firmware that loads the Windows CE operating system onto the controller. The version and type of iSTAR processor (for example MPC860 for a Motorola Power PC 860). The iSTAR board version. I = iSTAR II = iSTAR Pro III = iSTAR eX

Bootloader Processor Board

MAC Address

The last six nibbles of the Media Access Control (MAC) address of the controller. The first six nibbles of the MAC address are the vendor portion, and are always 0050F9. The IP address assigned to the controller. The IP address or network name assigned to the cluster master controller or to the host. The MAC address assigned to the cluster master controller. This field is not displayed if the current controller is a master controller. The local date, time, and time zone at the controller. This value is reported each time the controller is queried, and it is necessary to click the browser's Refresh button to update it. The date and time expressed in Greenwich Mean Time or Universal Time. This value is reported each time the controller is queried, and it is necessary to click the browser's Refresh button to update it.

IP Address Master (or Host) IP address Master MAC address

Local Date / Time

GMT Date / Time

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Viewing the Status Screen

Table 6.1: Status Information Description (Continued)

Item DST

Meaning YES or NO indicates whether or not the controller automatically adjusts the local time setting for Daylight Savings Time when it is in effect. The GMT date and time at which the controller was last booted. The amount of time that has passed since the system was booted. The total amount of controller flash ROM memory, in bytes. The number of bytes of controller flash ROM memory not in use. The percentage of controller flash ROM memory not in use. The total amount of SDRAM available for C·CURE 800/8000 access control data. The amount of free SDRAM available for C·CURE 800/8000 access control data. The amount of SDRAM available on the controller. The status of the connection to the master controller (for members) or to the host (for masters). Yes or No indicates whether or not the controller has a communications path to the C·CURE host. The communication interface that is currently active. Type of communication for secondary connection between the controller and host. This is shown only if a secondary connection was configured for the controller. The IP address of the PCMCIA Ethernet card, if the controller has one. N/A if the controller does not have a PCMCIA Ethernet card. The modem type, if the controller has one. N/A if the controller does not have a modem.

Boot Date / Time Elapsed Time Since Boot Total Program Memory Free Program Memory Percent Free Total Storage Memory Free Storage Memory Total Physical Memory Master (or Host) Connection Status Path to Host Active Communication Type Secondary Communication Type

PCMCIA Ethernet Card Address Modem

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iSTAR Pro Installation and Configuration Guide

iSTAR Web Page Diagnostic Utility

Viewing the Cluster Information Screen

Click Cluster on the left frame to display the Cluster Information screen. This screen displays the MAC address and IP address, plus the connection and enabled status, for the master and all members of the cluster.

Figure 6.4: Cluster Information Screen

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Viewing the Object Store Database Screen

Viewing the Object Store Database Screen

Click Database in the left frame to display the Object Store Databases screen. This screen displays the status of the database objects in the cluster. Information about memory displays in the top row. The information on this screen indicates what is configured on a particular iSTAR Pro. This information can vary from unit to unit.

Controller SDRAM Memory (in bytes)

You can click on these database names to view more details about the database

Figure 6.5: Sample Object Store Databases Screen

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iSTAR Web Page Diagnostic Utility

Table 6.2 describes the controller SDRAM memory status that displays at the top of the window.

Table 6.2: DRAM Memory Status Description

Item Total Object Store

Meaning Indicates the total SDRAM memory that is available for the Object Store Database. Total Object Store memory is based on the total system memory minus the 8 MB of memory that is used for the iSTAR driver processes.

Unused Object Store Percent Free

Indicates the amount of available SDRAM. The percentage of available SDRAM, which is the Unused Object Store divided by the Total Object Store.

In the database table, you can click on the following database names to display more details about the selected database: Personnel ­ Displays personnel records. Tracking ­ Displays anti-passback information. ACMClearanceDB ­ Displays all clearances that have been configured. EventLinkDB ­ Displays the Link ID, State, Activation Time, Start Time, and Link time for event links. TimeSpecDB ­ Displays all time specifications that have been configured. Phone Number ­ The RAS telephone number. ConnectionPath ­ Displays all connection path information for the current controller.

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Diagnostic Screens

Diagnostic Screens

Diagnostic screens display information about the: iSTAR network Readers and I/O devices connected to the iSTAR Pro SID (Subsystem ID) diagnostic level controls

Network Diagnostics

The Network Diagnostics selection displays diagnostic information about iSTAR networks, addresses, data transmissions, protocols, and routing. Figure 6.6 shows a portion of the Network Diagnostics screen.

Figure 6.6: Network Diagnostics Screen

In addition to IP information, this screen also shows TCP, UDP, ICMP, ARP, and routing information.

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iSTAR Web Page Diagnostic Utility

Reader and I/O Diagnostics

The Reader & I/O Diagnostic selection displays information about devices, such as readers, that communicate with the iSTAR Pro (Figure 6.7). This page also displays diagnostic output for iSTAR readers and cards. Refer to "iSTAR Pro Diagnostic Tests," on page 7-4 for information about iSTAR diagnostic tests.

Figure 6.7: Reader & I/O Screen

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Diagnostic Screens

SID Diagnostic Levels

The SID Diagnostic Levels (Controller Diagnostics) selection displays the Diagnostic Level Control screen (Figure 6.8). From this screen, choose the reports to display or log for the selected controller's subsystem.

Figure 6.8: Diagnostic Level Control Screen

Each subsystem (e.g., General Controller I/O, Comm Server etc.) has several report categories. To display or log any or all of these, click the appropriate check boxes.

Displaying Diagnostic Information

You can display diagnostic information from the iSTAR Diagnostic Control window using either: A Real Time Monitoring window, from the ICU or A terminal session, such as a Hyperterminal session

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iSTAR Web Page Diagnostic Utility

Using a HyperTerminal Session

To configure a HyperTerminal session, connect the RS-232 diagnostic port (P5) on the GCM to the Comm port on a computer with HyperTerminal software. Use a cable with two DB9 connectors with female ends to connect the iSTAR Pro to the Comm port. Connect the ports using a "straight through" (no crossover) connection. That is, connect pin 1 on the comm port to pin 1 on the iSTAR Pro, pin 2 to pin 2, and so forth. Note: Set the Comm port to 115,200 baud, 8-bit, 1 stop bit, hardware flow control. To display diagnostic messages using a HyperTerminal session: 1. Open a web browser, and enter the URL or IP address of the iSTAR Pro controller for which you want diagnostic information. The Diagnostic Utility appears. 2. Select SID Diagnostic Level. The iSTAR Diagnostic Level Control page appears. 3. Select the information you want to display for each component and click Submit.

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Diagnostic Screens

Using the ICU

You can also use the ICU to display diagnostic messages. To display diagnostic messages using the ICU: 1. In the ICU main window, highlight the controller you selected in the Web Page Diagnostic Utility, right click, and select Real Time Monitor from the drop-down menu. The Set Diagnostic Levels window displays. 2. Click OK to display the message levels you selected in the Web Page Diagnostic Utility, or select new levels by checking items on the Set Diagnostic Level dialog box. 3. To exit, select Edit and Clear levels on exit to stop diagnostic recording.

Caution: Because diagnostics can slow system performance, Software House recommends that you use them only as needed.

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7

Using the LCD Diagnostic Display

The iSTAR Pro includes an LCD message display. For normal operations, the LCD should be configured to display status messages. For troubleshooting operations, you can configure the LCD to display diagnostic messages about readers, card data, inputs, outputs, network ports and devices. In This Chapter Setting the LCD Display....................................................................... 7-2 Displaying Status Messages.................................................................. 7-3 iSTAR Pro Diagnostic Tests ................................................................. 7-4 Restricted Functions ........................................................................... 7-15

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7-1

Setting the LCD Display

Setting the LCD Display

The iSTAR Pro includes an LCD display for status and diagnostic messages. You set the LCD display for the messages you want by using switch S4. Figure 7.1 shows the location of the LCD and switch S4. See "S4 (Diagnostic and Status Messages)," on page A-4 for a summary of S4 settings.

P3 P10 P5

S4

P7 S1 LED1 LED2 P6 J4 S5

LCD1

LCD Display

P9

Figure 7.1: LCD and S4 Components

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iSTAR Pro Installation and Configuration Guide

Using the LCD Diagnostic Display

Displaying Status Messages

Under normal conditions, the LCD should be set to display status messages. Status messages include: iSTAR boot information Date and time Firmware version Controller status information. Messages typically display for approximately four seconds, separated by an interval of about one second. However, in some instances a message can display until it is cancelled or terminated. For example, the Comm Server can display modem dialing information on the LCD for the duration of the dialing process.

Setting LCD Status Message Display

You can display LCD general status messages for a controller by setting all S4 switch positions 5-8 to On or Off. Setting S4 switch positions 5-8 to On or Off also controls the ICU Block feature, which prevents or allows users from modifying the ICU configuration, as shown in Table 7.1. When ICU Block is On, the LCD displays general status messages; however, fields in the ICU dialog box are grayed out and cannot be edited. With ICU Block Off, the LCD displays general status messages, and users can read, write, and update the ICU configuration. To display status messages on the LCD and turn ICU Block On or Off, set Switch 4 positions 5-8 to the following:

Table 7.1: LCD Status Display Messages

Switch Position S4-5 S4-6 S4-7 S4-8

Display General Messages (Read only) - ICU Block On On On On On

Display General Messages (Read/Write/Update) ICU Block Off Off Off Off Off

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iSTAR Pro Diagnostic Tests

iSTAR Pro Diagnostic Tests

iSTAR Pro firmware provides diagnostic information for: Readers Cards Outputs Inputs Serial (RS-232/RS-485) ports Ethernet and PCMCIA ports PCMCIA internal modem, network, and memory cards DIMM memory Battery charger Use switch S4 to activate diagnostic tests. Diagnostic information displays on the iSTAR Pro LCD. You do not have to configure the C·CURE 800/8000 to run diagnostic tests. Note: Diagnostic tests add overhead to iSTAR Pro processing, and may degrade system performance. When the diagnostic tests are complete, deactivate the test by resetting S4 to display status information.

Card Reader Diagnostics

You can display the most recent card data processed by any reader on the iSTAR Pro either in fast mode or slow mode. When in fast mode, the most recent card data displays on the LED for approximately one second. When in slow mode, the most recent data displays for several seconds. To set the mode for card reader diagnostics, set S4 switches 5-8 to the positions shown in Table 7.2.

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Using the LCD Diagnostic Display

Table 7.2: Reader Diagnostic Switch Settings

Switch S4-5 S4-6 S4-7 S4-8

Fast Mode Off On Off On

Slow Mode Off Off Off On

You can also use the iSTAR Web Page Diagnostic Utility to view reader diagnostic information. Refer to "Diagnostic Screens," on page 6-10 for information about this utility.

Output Diagnostics

The iSTAR Pro provides three types of output tests: Manual output test ­ tests a specific output that is activated manually by the technician Automatic output test ­ automatically activates and tests every output on the system ACM output test ­ automatically activates and tests only ACM outputs

Caution: Do not activate outputs on a live system!

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iSTAR Pro Diagnostic Tests

Manual Output Test

The manual output test is an end-to-end test that displays information about outputs that are activated manually by a technician. The outputs you are testing can be attached to the iSTAR Pro through readers and R/8 boards. Information displays on the LED for two seconds. To activate the manual output test, set S4 switches 5-8 to the positions shown in Table 7.3.

Table 7.3: Manual Output Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8 Off Off On On

Position

Automatic Output Test (All Outputs)

The automatic output test is an end-to-end test that automatically activates all outputs attached to the iSTAR Pro. The outputs you are testing can be attached to the iSTAR Pro through readers and R/8 boards. Output information displays on the LED for approximately one second. However, since outputs activate faster than the one second LCD display, the LCD will not display all output information. To activate the automatic output test, set S4 switches 5-8 to the positions shown in Table 7.4.

Table 7.4: Automatic Output Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8 Off On On On

Position

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Using the LCD Diagnostic Display

Automatic ACM-only Output Test

The ACM-only output test automatically activates all ACM outputs one by one. Test results are indicated by the LED associated with each ACM output. To activate the ACM output test, set S4 switches 5-8 to the positions shown in Table 7.5.

Table 7.5: ACM-only Output Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8 Off On Off Off

Position

Input Diagnostics

The input diagnostic test is an end-to-end test that displays information about inputs that are activated manually. Inputs tested can be attached to the iSTAR Pro through the ACM, readers, and I/8 boards. Information displays on the LED for either one second (Position 6, On) or two seconds (Position 6, Off). To activate input diagnostic tests, set S4 switches 5-8 to the positions shown in Table 7.6.

Table 7.6: Input Test Switch Settings

Position S4-5 S4-6 Off

Setting

On ­ One second LED display Off ­ Two second LED display

S4-7 S4-8

On Off

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iSTAR Pro Diagnostic Tests

RS-232 and RS-485 Diagnostics

The iSTAR Pro tests the RS-232 (P6) and RS-485 (P7) ports on the GCM when the iSTAR Pro reboots. Success and failure results display on the HyperTerminal diagnostic window, if one is configured for the system. Systems with the RS-485 and/or RS-232 components wired for loopback will display test results on the iSTAR Pro LCD if the S4 switches are set as shown in Table 7.7. The LCD display includes only success messages. Figure 7.2 shows loopback wiring for the RS-232 port.

P3 P10 P5

Pin 5 Pin 4

P7 LCD1

Pin 3 Pin 2

S5

S1 LED1 LED2 P6 J4

-

+

-

+

-

Pin 1

+

-

+

-

+

P9

Figure 7.2: RS-232 Loopback Wiring

Figure 7.3 shows wiring for the RS-485 port.

P3 P10 P5

Pin 4 Pin 3

P7

Pin 2 Pin 1

S5

LCD1

S1 LED1 LED2 P6 J4

-

+

-

+

-

+

-

+

-

+

P9

Figure 7.3: RS-485 Loopback Wiring

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Using the LCD Diagnostic Display

On board Ethernet and PCMCIA Diagnostics

The on board Ethernet and PCMCIA tests display diagnostic information about Ethernet and PCMCIA connections. The display also includes information about memory and internal modem cards, if they are installed in the PCMCIA slots at the time of the test.

Caution: You must test on board Ethernet network interface cards (NICs) and PCMCIA NICs separately. You can connect only one network interface, either on board Ethernet or PCMCIA, during the diagnostic test.

To test the Ethernet and PCMCIA ports, set S4-5 through S4-8 to the positions shown in Table 7.7.

Table 7.7: Ethernet, PCMCIA, RS-232, RS-485 Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8 On Off Off Off

Position

To test the on board Ethernet port

1. Connect a laptop or computer with ICU Version 3.2.2 or higher to the network that connects to the iSTAR Pro. 2. Connect the Ethernet cable to J4 on the GCM. Note: You must disconnect the PCMCIA card, if one is installed, when you test the onboard Ethernet port. 3. If you have not already done so, set S4 switches 5-8 to the positions shown in Table 7.7.

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iSTAR Pro Diagnostic Tests

4. Check the Ethernet LEDs. If the Ethernet is properly connected, LED2 will be lit. If there is communication activity on the Ethernet connection, the LED1 will blink. 5. Verify that the iSTAR Pro is displayed in the ICU (look for the MAC address that is displayed on the LCD). 6. From the ICU, double-click on the entry for this iSTAR Pro to open the Controller dialog box (see Figure 5.8 on page 5-22). 7. On the Controller Identity tab, select the Master Controller option. 8. On the Ethernet Adapter tab, select the Specify an IP address option. Then, in the IP Address field, type 1.1.1.3. 9. If the iSTAR Pro retains the IP address (1.1.1.3), then the Ethernet and Flash have passed the diagnostic test. 10. When the test is complete, set S4 Positions 5-8 to display status messages (see Table 7.1 on page 7-2).

To test the PCMCIA slots

1. Connect a laptop or computer with ICU Version 3.2.2 to the subnet that includes the iSTAR Pro you want to test. 2. Install a PCMCIA Ethernet card and PCMCIA Compact Flash Memory card into the PCMCIA slots on the GCM. 3. Disconnect the Ethernet cable from J4 and connect it to the PCMCIA Ethernet card. 4. Press the Reset Switch on the GCM to reset the board. 5. If you have not already done so, set S4 switches 5-8 to the positions shown in Table 7.7.

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Using the LCD Diagnostic Display

6. Observe the LCD display for test results. If the Ethernet card passes the diagnostic test, you will see the following message on the LCD:

Ethernet PC Card * Passed *

If the Flash Memory card passes the diagnostic test, you will see the following message on the LCD:

PC Memory Card * Passed *

7. When the test is complete, set S4 Positions 5-8 to display status messages (see Table 7.1 on page 7-3). The LCD displays only success messages. If no message displays, the card is defective/not recognized by the iSTAR Pro, or the PCMCIA port is not communicating.

Modem Card Diagnostics

To test a PCMCIA modem card: 1. Insert the modem card into either PCMCIA slot. 2. Set S4 switches 5-8 to the positions shown in Table 7.7. The LCD displays only success messages. If no message displays, the card is defective/not recognized by the iSTAR Pro, or the PCMCIA port is not communicating. Refer to "Qualified PCMCIA Cards," on page B-3 for information about supported modem cards.

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iSTAR Pro Diagnostic Tests

DIMM Memory Diagnostics

DIMM memory diagnostics test the memory that is installed on the DIMM connector (P3) at the top of the iSTAR Pro. Because the iSTAR Pro transfers data from memory during reboot, you must reboot the iSTAR Pro to begin the diagnostic test, and reboot again to resume normal iSTAR Pro operations.

To test DIMM memory

1. To start the DIMM memory test, set S4 switches 5-8 to the positions shown in Table 7.8.

Table 7.8: DIMM Memory Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8 On On Off Off

Position

After setting the switches, the LCD instructs you to reboot the iSTAR Pro. 2. Press the iSTAR Pro Reset Switch (see Figure A.1 on page A-2). The LCD displays the results of the diagnostic test. If the DIMM memory passes, the following message is displayed on the LCD:

DIMM Test Passed Reboot

3. Set S4 switches 5-8 to display status messages (see Table 7.1 on page 7-3). 4. Reboot the iSTAR Pro.

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Using the LCD Diagnostic Display

Battery Charger Diagnostics

The function of the iSTAR Pro GCM batteries is to provide enough power to retain the volatile memory data in the event of a power failure. The GCM batteries provide 24 hour backup, and require 24 hour charge time. The cells should be replaced as follows: Every year After a complete discharge NOTE. NOTE

The iSTAR Pro Battery Charger test does not indicate battery condition, it only tests the charger circuit. The batteries provide power to retain the volatile memory data (clearances, activity, etc.) in the event of a power failure. The batteries do not supply enough power for iSTAR Pro normal operations. Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

To test the battery charging circuit

1. Make sure all batteries are the correct type NiMH (Nickel Metal Hydride- AA size. Minimum 1800 milli-amp hours. 2. Activate the battery charger diagnostic test by setting DIP Switch S4 positions 5 through 8, as shown in Table 7.9.

Table 7.9: Battery Charger Test Switch Settings

Switch S4-5 S4-6 S4-7 S4-8

Position On Off Off On

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iSTAR Pro Diagnostic Tests

3. Remove one battery from the battery charger. 4. Check the LCD display. The following display indicates a functional battery charger:

Charger on: 7.7v - 8.0v Charger off: 5.0v - 5.3v

5. When the test is complete, reinsert the battery and reset S4 switches 5-8 to display status messages (see Table 7.1 on page 7-3).

7-14

iSTAR Pro Installation and Configuration Guide

Using the LCD Diagnostic Display

Restricted Functions

Some S4 settings are reserved, or are used only at the request of Software House Customer Support. Table 7.10 shows reserved and restricted settings.

Table 7.10: Restricted Functions

S4 Switch Setting Description Position 1 On Position 2 On or Off Off On Position 3 On or Off Off Position 4 On or Off Off Reserved. Do not use these settings unless specifically requested to do so by Software House Customer Support. To clear on board DIMM memory and data on Flash memory, set S4 switches 5-8 to these positions, then press the reset button. This resets the iSTAR Pro configuration to the factory default. You will have to reconfigure the IP address and identity parameters if you use these settings. Off Off Off Off On Off Off On Reserved. Do not use these settings unless specifically requested to do so by Software House Customer Support. If reset is pressed, causes the iSTAR Pro to reboot using the boot image instead of the main image.

iSTAR Pro Installation and Configuration Guide

7-15

Restricted Functions

7-16

iSTAR Pro Installation and Configuration Guide

A

Controls and Indicators

This appendix provides information about switches, reset buttons, jumpers, and status LEDs on the General Controller Module (GCM) and the Access Controller Module (ACM). In This Appendix GCM Controls and Indicators.............................................................. A-2 ACM Controls and Indicators.............................................................. A-6

iSTAR Pro Installation and Configuration Guide

A-1

GCM Controls and Indicators

GCM Controls and Indicators

The GCM contains the following switches and reset buttons for use during hardware setup and configuration. Reset button ­ reboots the iSTAR Pro S1 and S2 ­ configures P6 for RS-232 (default) or RS-485 (do not use) S4 ­ activates iSTAR Pro diagnostic features LED indicators ­ indicate Ethernet link and data transmission Figure A.1 shows the location of GCM controls and indicators.

Power Indicator S2 Switch

P3 P10 P5

S4 Switch RS-485 P7 RS-232 P6

P7 S1 LED1 LED2 P6 J4 S5 P9

LCD1

LCD Display

Reset Button

S1 Switch Ethernet Data Transmit

Ethernet Link

Figure A.1: GCM Controls and LEDs

A-2

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

Component Description

This section describes GCM controls and indicators.

Reset

Push in the reset button (S5) to reboot the iSTAR Pro (when power is on).

S1 and S2 (Configure RS-232)

The S1 and S2 switches configure RS-232 on the P6 component. Table A.1 shows the default settings that configure P6 for RS-232.

Table A.1: RS-232 Default Settings

Switch 1 1 On 2 Off 3 On 4 Off 5 On 6 Off 7 On 8 Off 1

Switch 2 2 Off

On

S2 (Terminate RS-485)

Table A.2 shows the S2 settings that terminate RS-485 on P7.

Table A.2: Settings to Terminate RS-485

Position 5 On

Position 6 On

Cautions: S2 positions 1, 2 and 7 are reserved for iSTAR Pro operations. Do not reset these positions. S2 position 8 sets the Ethernet port to full duplex (Off). In almost all cases, this switch should be in the off position.

iSTAR Pro Installation and Configuration Guide

A-3

GCM Controls and Indicators

S4 (Diagnostic and Status Messages)

S4 positions 5 through 8: Activate status messages (with ICU Block on or off) Activate diagnostic tests for troubleshooting Disable DIMM slot memory burst mode Table A.3 shows S4 switch settings for Positions 5 through 8.

Table A.3: S4 Switch Settings for Diagnostic and Status Messages

S4 Switch Setting S4-5 Off On Off Off Off Off Off Off Off On On On On S4-6 Off On Off On Off On Off On On Off On Off Off S4-7 Off On Off Off On On On Off On Off Off Off On S4-8 Off On On On Off Off On Off On Off Off On On

Description

ICU Block Off (Read/Write/Update) - Display General Messages ICU Block On (Read only) - Display General Messages Display card data from last card read (slow mode). Display card data from last card read (fast mode). Display supervised input changes, 2 second LCD display. Display supervised input changes, 1 second LCD display. Manual output test (including readers and R/8 boards). Automatic ACM output test (does not include readers and R/8 boards). Automatic ACM output test (including readers and R/8 boards). Test Ethernet/PCMCIA ports and devices. Test DIMM memory. Test battery charger. Disable DIMM slot memory burst mode. You must disable burst mode if you are not using a supported DIMM (see page 1-3) and cannot boot the iSTAR Pro or you are receiving boot errors. After disabling burst mode, the iSTAR Pro will boot normally. After booting the iSTAR Pro, you can set S4-5 through S4-8 to other positions as needed. If the memory does not work in burst mode, disable burst mode when you boot the iSTAR Pro.

A-4

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

S4 Restricted Switches

S4 positions 1 through 4: Are reserved for iSTAR Pro features Activate diagnostic or repair operations for use by Technical Support representatives. Table A.4 shows S4 settings for Positions 1 through 4.

Table A.4: S4 Restricted Switches

Switch Setting Description Position 1 On Off Off Position 2 On or Off Off On Position 3 On or Off Off Off Position 4 On or Off Off Off Reserved. Do not set position 1 to Off unless specifically instructed to do so by Customer Support. Normal operation. Clears on board DIMM memory and data on flash memory. Note: This switch resets the iSTAR Pro to the factory default. You must reconfigure the IP address and identity parameters if you use these settings.

Off Off Off Off Off Off

Off Off On On On Off

On On Off On On Off

Off On On Off On On

Reserved. Do not use these combinations.

Causes iSTAR Pro to reboot using the boot image instead of the main image.

LED Indicators

GCM LEDs indicate the following conditions: LED1 - Ethernet data transmission LED2 - Ethernet link LED4 - GCM power indicator

iSTAR Pro Installation and Configuration Guide

A-5

ACM Controls and Indicators

ACM Controls and Indicators

The ACM contains the following switches and reset buttons for use during hardware setup and configuration. Reset button ­ resets ACM software S2 ­ enables/disables unused Wiegand connections S3 ­ controls LED display (the position of this switch is inverted) P34 ­ sets voltage for Wiegand readers LED indicators ­ indicate ACM power, RS-485 transmit, and RS-485 receive Figure A.2 shows iSTAR Pro controls and LEDs.

S2 Wiegand Enable/Disable S4 (RS-485 Termination P34 (Voltage) Power LED

S3

Reset

RS-485 Data Receive LED RS-485 Data Transmit LED

Figure A.2: ACM Controls and Indicators

A-6

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

Component Description

This section describes ACM controls and indicators.

Reset

Push in the reset (S1) switch to reboot the iSTAR Pro.

S2

The S2 component contains switches that enable and disable unused Wiegand connections. Table A.5 shows S2 settings:

Table A.5: S2 Settings for Wiegand Connections

Position 1 2 3 4 5 6 7 8

Component P17 P18 P19 P20 P21 P22 P23 P24

Off Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled

On Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled

S3

S3 position 1 sets LED features. This switch and position perform the same function as the JP 19 connector on the iSTAR Classic board. Table A.6 shows S3 settings for Position 1. Please note that the position of the S3 switch is inverted on the ACM.

Table A.6: S3 Switch Settings

LED Green

S3 Position 1 Closed Low Output to turn on Green (Pin 7 low, Pin 5 high)

S3 Position 1 Open High Output to turn on Green (Pin 7 high, Pin 5 low)

iSTAR Pro Installation and Configuration Guide

A-7

ACM Controls and Indicators

LED Red Yellow

S3 Position 1 Closed Low Output to turn on Red (Pin 5 low, Pin 7 high) Normally pulses at 1 kHz to control bi-color LED. Goes high to make LED red, low to make LED green. Pulsing makes LED appear yellow.

S3 Position 1 Open High Output to turn on Red (Pin 5 high, Pin 7 low) N/A

S4

S4 switches terminate RS-485 ports. Table A.7 shows S4 switch settings.

Table A.7: S4 Switch Settings

Switch S1 S2 S3 S4 S5 S6 S7 S8

RS-485 Component P25 P27 P29 P31 P26 P28 P30 P32

On Terminated Terminated Terminated Terminated Terminated Terminated Terminated Terminated

Off Not terminated Not terminated Not terminated Not terminated Not terminated Not terminated Not terminated Not terminated

A-8

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

LEDS

ACM LEDs indicate the following conditions: DS1 - RS-485 data received DS2 - RS-485 data transmit DS3 - ACM power DS1 and DS2 should be on solid. If DS1 and DS2 are blinking, it indicates a reader bus error. In general, this indicates that a hardware unit (such as a reader, I/8 board, or R/8 board) is configured in the C·CURE 800/8000 software but is not seen by the hardware. This may or may not be a hardware failure, depending on the intent of the technician (that is, the hardware may have been configured in the C·CURE 800/8000 software before the hardware has been installed).

Jumpers

The P34 jumper sets voltage for Wiegand readers. Right ­ voltage is set at 5 VDC Left ­ voltage is set at 12 VDC All readers must operate at the same voltage.

iSTAR Pro Installation and Configuration Guide

A-9

ACM Controls and Indicators

LED and Beep Control

Switch 3 (S3) on the ACM controls the reader LED display and whether the reader beeps on a card read.

Table A.8: S3 LED and Beep Control

S3-1

LED Control

S3-2

LED control

S3-3

Beep control

The LED control is for read heads connected to the Wiegand (WG) ports. The LEDs on read heads that are connected to the STARn ports are controlled by the RM-4 or RM-4E. S3-1 and S3-2 provide the same LED control that is available on the RM-4 and RM-4E. Table A.9 shows the possible settings of S3-1 and S3-2.

Table A.9: S3 LED Control

S3-1

OFF OFF ON ON

S3-2

OFF ON OFF ON

Function

External Bi-Color 3-wire (R,G,Y) 1 Wire (A,B,C) 1 Wire (A,B,C)

External Bi-color LED Control

If both switches are Off, the Function is External Bi-color, which refers to the two LEDs (Red and Green) in the reader. The function is essentially Tri-color because in some cases the LEDs will appear as Yellow.

A-10

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

2 Wire (Red and Green) There are two instances of External Bi-color; two wire and one wire. With two wire, the Red and Green LED drives are wired as shown in Figure 2

FIGURE 2. External Bi-color (2 wire)

1 Wire (Yellow) With one wire, the Yellow drive is wired as shown in Figure 3

iSTAR Pro Installation and Configuration Guide

A-11

ACM Controls and Indicators

FIGURE 3. External Bi-color (1 wire)

The Yellow LED drive gets inverted in the read head resulting in a Red LED when the signal is low and a Green LED when the signal is high. If the Yellow LED drive is oscillating, the Red and Green LEDs will oscillate and it will appear to the human eye that the LED is Yellow. The iSTAR Pro will oscillate the Yellow drive at 1 KHz when a Yellow LED display is required. 3 Wire (Red, Green, Yellow) When S3-1 is Off and S3-2 is On, it specifies Three wire LED control. In this case, the Red, Green, and Yellow LED drives are wired to its associated LED of the same color as shown in Figure 4.

A-12

iSTAR Pro Installation and Configuration Guide

Controls and Indicators

FIGURE 4. Three wire LED control

When S3-1 is On, it specifies One Wire (A,B,C) mode. In this case, a single LED drive (Red or Green or Yellow) is wired with varying results as shown in Figure 5. Three Wire LED Control mode is typically used for older read heads that have a single LED that is either On, Off, or flashing.

iSTAR Pro Installation and Configuration Guide

A-13

ACM Controls and Indicators

One Wire (A, B, C)

FIGURE 5. One Wire (A,B,C) LED control

Beep Control Settings S3-3 Off - Do not Beep on card read. S3-3 On - Beep on card read.

A-14

iSTAR Pro Installation and Configuration Guide

B

Part Numbers

This appendix contains the part numbers. In This Appendix iSTAR Pro Part Numbers......................................................................B-2 Qualified PCMCIA Cards.....................................................................B-3

iSTAR Pro Installation and Configuration Guide

B-1

iSTAR Pro Part Numbers

iSTAR Pro Part Numbers

The following table shows the part numbers for iSTAR Pro and ACM assemblies:

Table B.1: iSTAR Pro Part Numbers

Part Number STAR008W-64A STAR016W-64A

Reader Support GCM and 1-ACM assembly (RM or Wiegand) 1-8 readers GCM and 2-ACM assembly (RM or Wiegand) Up to 16 readers

Memory 64 MB 64 MB

The following table shows spare battery pack upgrades.

Table B.2: Memory Upgrades

Part Number STAR-BATA

Description Spare battery pack - 5 batteries For iSTAR Pro only

The following table shows additional components and replacements:

Table B.3: Additional Components and Replacements

Part Number STAR-ACM8-WA STARGC-64MBA

Description Add-on ACM assembly Add-on GCM assembly

Memory 8 MB 64 MB

B-2

iSTAR Pro Installation and Configuration Guide

Part Numbers

Qualified PCMCIA Cards

Software House has qualified these PCMCIA cards and supports their use in iSTAR controllers. See the Software House price list for details and ordering information.

Internal Modem Card

Table B.4: Qualified Modem Cards

Part Number STAR - PCC - MODEM

Description iSTAR Pro PCMCIA modem card for dial-up primary or secondary communication on iSTAR Pro

100BaseT Ethernet Card

Table B.5: Qualified Ethernet Cards

Part Number STAR-PCC-NIC iSTAR Pro PCMCIA 10/100 NIC card for primary or secondary communication on iSTAR Pro

iSTAR Pro Installation and Configuration Guide

B-3

Qualified PCMCIA Cards

B-4

iSTAR Pro Installation and Configuration Guide

Index

Numerics

1 Wire (Yellow) A-11 100BaseT Ethernet B-3 2 Wire (Red and Green) A-11 3 Wire (Red, Green, Yellow) A-12

Alternate master, connections between host and 2-11 ARM-1 1-16 Attempting host connection status message 5-18 Attempting master connection status message 5-18 Automatic output diagnostic test 7-6 Auxiliary Relay Module 1-16

A

AC power connecting 4-21 fail input 1-11, 4-19 Access Control Module. See ACM ACM 1-12 to 1-14 capacities 1-15 component description 1-14 connecting security devices to 1-17 LED indicators 1-14 output diagnostic tests 7-7 part numbers B-2 parts diagram 1-13 power input 1-14 relay board 1-14 reset button 1-14 ribbon connector 1-14 supervised inputs 1-14 Active ICUs, showing, via status bar 5-19 Alternate master configurations 2-7

B

Backward compatibility 1-5 Baud rates 3-5 Beaconing for Host status message 5-18 Beaconing for IP Address status message 5-18 Beaconing for Master status message 5-18 Beep Control Settings A-14 Boot date/time (GMT), controller 6-6 Boot errors, cause A-4 Broadcasting, across subnet 5-8 Burst mode, disabling 1-3, A-4

C

Cabinet, mounting 1-6 Canadian Radio Emissions Requirements xv

iSTAR Pro Installation and Configuration Guide

Index-1

Index

Card data diagnostic tests 7-4 Cards 1-12 anti-passback status 1-4 smart 1-12 Wiegand biometric 1-12 Wiegand swipe 1-12 CE Compliance xvi Cluster Information screen 6-7 Cluster members about 2-5 assigning IP addresses to 5-17 connections with alternate master and 2-11 losing connection with master 2-12 primary path and 2-8 using C·CURE Administration Application to configure 5-4, 5-6 Clusters about 2-5 definition of 1-3 display Object Store Databases screen 6-8 displaying Cluster Information screen 6-7 events in 1-3 maintaining communications 2-10 obtaining information about, using ICU 5-8 setting parameters 1-19 specifying master 2-14 system activity and 1-4 Comm Fail status message 5-18 Communications maintaining 2-10 modem 3-5 specifying methods 2-14 supported by iSTAR Pro 2-2 Communications paths 2-9 Primary communications path. See Primary Path Primary. See Primary Path Secondary communications Path. See Secondary Path

Index-2 iSTAR Pro Installation and Configuration Guide

Communications, baud rates 3-5 Configurations GCM memory 1-11 maximum per controller 1-15 selecting master in ICU 5-23 configure iSTAR Classic 5-37 iSTAR eX 5-37 iSTAR Pro 5-37 Configuring a forced door event 1-3 controllers using ICU 5-20 ICU password 5-12 master using ICU 5-4 RAS 5-28 SNMP 5-29 using Controller Communication Information window 5-20 configuring 5-37 Connected to alternate master status message 5-18 Connected to Host status message 5-18 Connected to Master status message 5-18 Connecting AC power 4-21 controller to host via RAS dialup modem 4-16 controller to host via RS-232 4-12 controller to network 4-11 Connection types 1-2 Connections specifying parameters for primary path 2-14 types of 2-8 viewing status of controller 1-20 Connectors expansion 1-11 RJ-45 jack (10bT) 1-11 Control signal, equipment wiring specifications 3-11

Index

Controller Communication Information window 5-20, 5-21 Controller status screen via web 6-4 Controllers boot date/time (GMT) using web to check 6-6 check available SDRAM memory capacity 6-9 check if auto DST active via web 6-6 check master or host IP address via web 6-5 check master or host MAC address via web 6-5 check total SDRAM memory capacity 6-9 check type (master or member) via web 6-4 configuring using ICU 5-20 connecting to host via RAS dialup modem 4-16 connecting to host via RS-232 4-12 diagnostic level control reports 6-12 display local date/time via web 6-5 display Object Store Database 6-8 display of GMT via web 6-5 displaying in ICU window 5-17 displaying status 5-18 displaying the Diagnostic Level Control screen 6-12 displaying the number of, on network 5-19 displaying type of 5-18 entering URL 6-2 free memory status 6-6 indicating master 5-23 MAC address, check via web 6-5 maximum configuration 1-15 mounting 4-4, 4-6 specifying for communications with C·CURE system host 2-15 total flash ROM memory 6-6 using web to access 6-2 view status of 1-20 viewing IP address 5-17 viewing MAC address 5-17

Conventions used in this manual xiii Current, determining maximum power consumption 3-6

D

Database check memory still available for controller 6-9 check size of controller 6-9 Database information, viewing 6-8 Diagnostic debug port 1-11 Diagnostic information, displaying 1-4, 6-12 Diagnostic LCD 1-4 Diagnostic Level Control screen 6-12 Diagnostic status, viewing 6-4 Diagnostic switch settings A-4 Diagnostic tests ACM output 7-7 automatic output 7-6 card data 7-4 Ethernet and PCMCIA 7-9 input diagnostics 7-7 manual output 7-6 modem and memory card 7-11 reader 7-4 RS-232 and RS-485 7-8 types of 7-4, 7-5 Diagnostic Utility 6-1 cluster information 6-7 connecting to 5-33 database information 6-8 features 1-20 main screen 6-3 navigating 6-3 network diagnostics 6-10 reader and I/O 6-11 SID diagnostic levels 6-12

iSTAR Pro Installation and Configuration Guide Index-3

Index

starting 6-2 viewing status screens 6-4 Dialup connections 1-2 Dialup modems connecting controller to host via RAS 4-16 DIMM memory socket 1-2 specifications 1-2 supported 1-3 Documentation conventions xiii Door contact, equipment wiring specifications 3-11 Downloading firmware updates 5-38 DRAM check capacity 6-9 check unused capacity 6-9 DST, controller on or off 6-6

Events, for controllers in clusters 1-3 Expansion connector 1-11 External Bi-color, A-10

F

Fail-safe mechanism override xvi FCC Class A xiv FCC Class B xv Firewalls 2-2 Firmware download setting public IP address 5-13 setting TCP/IP port 5-13 Firmware, upgrading 1-4, 5-38 Flash memory, installing 4-7 Flash ROM 1-4 Forced door event 1-3 Free memory, controller 6-6 Fully qualified domain names 2-4

E

Enclosure, mounting 4-4 Environmental requirements 3-4 Equipment wiring specifications door contact 3-11 modem, iSTAR Pro 3-11 readers 3-12 relay control 3-11 Request-to-exit 3-11 RS-485 3-11 supervised inputs 3-11 Ethernet cluster members 2-5 connecting controller to network 4-11 diagnostic test 7-9 options 3-10 part numbers B-3 ports 1-11

G

Gateway router 1-4 Gateways 2-2 GCM 1-8 to 1-11 component description 1-11 controls and indicators A-2 expansion connector 1-11 features 1-8 identifying MAC address 5-17 input connectors 1-11 LED indicators 1-11 parts diagram 1-10 power input 1-11 reset button 1-11 Global antipassback, status 1-4

Index-4 iSTAR Pro Installation and Configuration Guide

Index

GMT date/time, controller display via web 6-5 Green LED A-12 Guidelines for setting up primary path 2-14

H

Help, ICU 5-15 Host connecting to controller via RAS dialup modem 4-16 connecting to controller via RS-232 4-12 connections between alternate master and 2-11 displaying IP address 5-17 networking with 1-5 Host connections 4-10 to 4-18 using RS-232 4-12 via modem 4-15 via network 4-10

I

I/8 module description 1-16 ICU 5-1, 5-1 to 5-39 Advanced tab 5-27 assigning cluster member address 5-17 assigning master IP address 5-17 Attempting host connection message 5-18 Attempting master connection message 5-18 Beaconing for Host message 5-18 Beaconing for IP Address message 5-18 Beaconing for Master message 5-18 changing password 5-12 Comm Fail message 5-18 configuring controllers 5-20 configuring iSTAR clusters 5-4 configuring master controller 5-3

Connected to alternate master message 5-18 Connected to Host message 5-18 Connected to Master message 5-18 Controller Identity tab 5-22 controller information displayed using 1-20 copying to PC or laptop 5-7 displaying host IP address 5-17 displaying number of active 5-19 displaying parent IP address 5-17 displaying type of controller 5-18 Ethernet Adapter tab 5-23 Host/Master tab 5-25 how cluster information is displayed 5-8 main window 5-9 main window features 5-14 Not Connected message 5-18 opening monitor controller Diagnostic screen 5-15 opening Options window 5-12 pinging controllers 5-15 RAS tab 5-26 rebooting message 5-18 refreshing controller information 5-11 refreshing window 5-15 setting parameters 1-19 starting 5-9 status of controllers 5-18 troubleshooting tools 5-3 using on PC or laptop 5-7, 5-20 using password window 5-9 using the toolbar 5-14 using to manually configure the master 5-4 WAN configurations 5-4, 5-5 ICU Help 5-15 ICU lock 5-8 ICU options, setting 5-11 ICU password, changing 5-12 Identifying master or member 5-18 Indicators

iSTAR Pro Installation and Configuration Guide Index-5

Index

ACM LED 1-14 GCM LED 1-11 Input diagnostic tests 7-7 Inputs ACM supervised 1-14 connecting to P6 4-19 definition of 1-17 devices. See devices GCM connectors 1-11 supervised 1-17 types of 1-17 Installing checking site before 3-2 equipment requirements 3-2 tools required 3-3 Installing Flash memory 4-7 Internet, using for iSTAR Pro diagnostics 6-3 IP address assigning to cluster members 5-17 assigning to master 5-17 displaying cluster member 6-7 parents 5-17 viewing controller 1-20, 5-17 viewing parent 1-20, 5-17 iSTAR board 6-5 iSTAR Classic 5-16, 5-37 iSTAR controller 5-16 iSTAR eX configuring 5-37 iSTAR eX Controller 5-16 iSTAR Pro 5-37 iSTAR Pro Controller 5-16 iSTAR web-based Diagnostic Utility. See Diagnostic Utility

L

Laptop, using ICU on 5-7, 5-20 LCD display 1-4, 1-11 configuring for status and diagnostic messages 7-2 displaying status messages 7-3 location 7-2 LED Control A-10 LEDs checking GCM A-2 function A-5, A-6, A-9 function and location A-2 Local address management 2-3 Local date/time, controller display 6-5 Logging controller diagnostics 6-12 Low battery input 1-11, 4-19

M

MAC address in web diagnostic window 6-3 address, controller 6-5 address, description of 5-22 displaying address 5-22 GCM label with address 5-17 viewing address 1-20, 5-17 Main screen, iSTAR web-based Diagnostic Utility 6-3 Manual output diagnostic tests 7-6 Master or host connection status, using web to check 6-6 IP address, assigned to master or host 6-5 MAC address, for controller 6-5 Masters about 2-5, 2-8 assigning IP addresses to 5-17

Index-6 iSTAR Pro Installation and Configuration Guide

Index

cluster members losing connection with 2-12 displaying IP address 5-17 indicating 5-23 primary communications path and 2-8 specifying for cluster 2-14 using ICU to manually configure 5-4 Memory check controller DRAM 6-9 Memory card diagnostic test 7-11 Memory configuration, GCM 1-11 Memory enhancements 1-2 Menu bar, ICU window 5-19 Modem 3-5 equipment wiring specifications 3-11 Modem cards B-3 Modem diagnostic test 7-11 Modules, optional 1-16 Monitor controller diagnostic screen, opening 5-15 Mounting the enclosure 4-4

Number of controllers, displaying 5-19

O

Object Store Databases screen 6-8 Options dialog box, opening 5-12 Output, definition of 1-17

P

P34 function A-6 using A-9 Parameters, setting for cluster 1-19 Parent's IP address, viewing 1-20 Part numbers ACM B-2 Ethernet cards B-3 iSTAR Pro B-2 PCMCIA cards B-3 Password configuring for ICU 5-12 ICU window 5-9 network 5-33, 5-35 Path to host, using web to check on 6-6 PC, using ICU on 5-7, 5-20 PCMCIA 1-11 approved cards B-3 diagnostic test 7-9 Physical requirements 3-4 Pinging selected controller via ICU 5-15 Ports Ethernet 1-11 GCM serial 1-11 PC card 1-11 Power

iSTAR Pro Installation and Configuration Guide Index-7

N

Name, viewing controller status 1-20 Names, controller 5-17 Navigating, iSTAR Web Diagnostic Utility (see Diagnostic Utility) 6-3 NetBIOS 2-4 Network communicating via TCP/IP 2-2 platforms 2-2 requirements 3-4 Network connections 1-2 Network diagnostics, viewing 6-10 Network Password dialog box 6-2 Not Connected status message 5-18

Index

ACM input 1-14 equipment wiring specifications 3-11 GCM input 1-11 requirements 3-5 Power ratings RM ports 3-7 Wiegand ports 3-7 Power requirements components 3-6 PCMCIA Ethernet 3-9 PCMCIA modems 3-9 Software House readers 3-7 third-party readers 3-9 Primary path guidelines for 2-14 main elements 2-8 setting up 2-14 types of connections 2-8 Public IP address, setting for firmware downloads 5-13

power requirements 3-9 Rebooting status message 5-18 Recommended PCMCIA Cards B-3 Red LED A-12 Refresh ICU window 5-15 Relay board, ACM 1-14 Relay control, equipment wiring specifications 3-11 Reports, viewing or logging controller diagnostic 6-12 Request-to-exit, (RTE) equipment wiring specifications 3-11 Requirements baud rate 3-5 ground 3-14 ground wiring 3-14 installation 3-4 modem 3-5 power 3-5 system network 3-4 Reset button A-2, A-6 ACM 1-14, A-6 GCM 1-11, A-2 Reset, using A-3, A-7 Ribbon connector, ACM 1-14 RJ-45 Ethernet 10BaseT, equipment wiring specifications 3-11 jack connector (10bT) 1-11 RM ports, power ratings 3-7 RM-4 1-16 RM-4E 1-16 ROM, flash 1-4 Router, gateway 1-4 RS-232 1-11 configuring A-3 connecting controller to host via 4-12

Q

Queries, broadcasting 5-15 Querying subnet 5-8

R

R/8 module description 1-16 RAS configuring 5-28 dialup modem connections 4-16 Reader and I/O diagnostics 6-11 Reader diagnostic tests 7-4 Readers equipment wiring specifications 3-12

Index-8 iSTAR Pro Installation and Configuration Guide

Index

diagnostic test 7-8 requirements 3-14 RS-485 1-11 diagnostic test 7-8 wiring specifications 3-11

system cabinet 3-4 Starting Diagnostic Utility 5-33, 6-2 Static electricity 4-4 Status displaying controller 5-18 using Diagnostic Utility to view controller 6-4 viewing controller icons 5-17 Status messages, displaying on the LCD 7-3 Subnet querying 5-8 using PC or laptop with ICU on 5-7, 5-20 Subsystems, viewing reports for 6-12 Supervised Input Translator Board 1-16 Supervised inputs 1-17 equipment wiring specifications 3-11 System activity, in cluster 1-4 System cabinet, specifications 3-4 System components 1-6 System diagnostic levels, displaying 6-12 System diagnostics, viewing controllers 6-12 System requirements, network 3-4

S

S1 function A-2 using A-3 S2 function A-6 using A-3, A-7 S3 function A-6 using A-7 S4 diagnostic settings A-4 restricted settings 7-15, A-5 using A-8 Secondary path setting up 2-15 types of connections 2-9 Security devices, connecting to ACM 1-17 Serial connections 1-2 Signals equipment wiring specifications 3-11 Single master configurations 2-7 Site checking before installation 3-2 installation requirements 3-4 SNMP, configuring 5-29 Software House readers, power requirements 3-7 Specifications baud rates 3-5

T

Tamper input 4-19 TCP/IP port, setting for firmware downloads 5-13 TCP/IP, overview of 2-2 Three Wire LED Control A-13 Toolbar, ICU 5-14 Tools, installation 3-3 Total memory, controller 6-6 Total object store, database 6-9 Type of controller, viewing 1-20

iSTAR Pro Installation and Configuration Guide

Index-9

Index

U

UL Listing xiv Upgrading firmware 1-4 URL, entering controller 6-2 User message window 5-37

supervised inputs 3-11

Y

Yellow LED A-12

V

version 6-5 Viewing controller diagnostics 6-12 Viewing diagnostic information 1-4

W

Web based iSTAR Diagnostic Utility screen 6-3 Web diagnostics controller status screen (also see Diagnostic Utility) 6-4 Wiegand card 1-12 biotmetric 1-12 proximity 1-12 smart 1-12 swipe 1-12 Wiegand ports, power ratings 3-7 Wiegand proximity 1-12 Wiring ground requirements 3-14 requirements 3-11 Wiring specifications control signal 3-11 door contact 3-11 modem, iSTAR Pro 3-11 readers 3-12 relay control 3-11 Request-to-exit 3-11 RS-485 3-11

Index-10 iSTAR Pro Installation and Configuration Guide

Information

iSTAR Pro Installation and Configuration Guide

188 pages

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iSTAR Pro Installation and Configuration Guide