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2nd Annual

Global Six Sigma Summit

& Industry Awards October 23-26 2007, Rio All Suite Hotel and Casino Las Vegas

Nancy Rees, Senior Vice President, Xerox Lean Six Sigma and Corporate Deployment Officer, XEROX CORPORATION

Featured Sponsors:

2nd Annual

YES, I want to register

I Gold Package ­ October 23­26

Summit plus Pre-Summit and Post-Summit Workshops I $4392 Save $600 I $4492 Save $500 $4992 I $3393 Save $500 I $3493 Save $400 $3893 I $2994 Save $400 I $3094 Save $300 $3394 I $2795 Save $200 I $2895 Save $100 $2995

Corporate CEOs only & subject to approval. Contact [email protected]


Price Before 9/14/07

Price Before 8/3/07

Full Price

Please contact Louise Gosling, at the number below to co-ordinate group bookings or email [email protected] Discounts apply to full price only.

I Silver Package ­ October 23­25

Summit plus Pre-Summit Workshops

I Bronze Package ­ October 24­26

Summit plus Post-Summit Workshops


I Summit Only ­ October 24­25 I Corporate CEO One-Day Package

CEO Benchmarking Forum & full access to the Summit on October 24, 2007

Further reductions available prior to 6/22/07 - please see website for more details

To qualify for discount, one discount per registration, payment must be made at time of registration.

Mike Cook, Managing Director of Operational Excellence Services, FIDELITY INVESTMENTS


Teams of 3+ 15% discount Teams of 4+ 20% discount Teams of 5+ 25% discount Teams of 6+ 30% discount Teams of 7+ 35% discount Teams of 8+ 40% discount

Government Agencies and Military special pricing: 30% discount on full prices above. Please call 800-959-6549 to obtain this pricing when registering.


Please also quote this when registering on-line or by telephone

Please tick to select the options you wish to attend:

Silver and Gold packages Only: Bronze and Gold packages Only: All Packages: Government & Defense Benchmarking Forum Workshops - October 27 J or K and L Workshops - October 24 A or B or C and D or M or E or F and G or H or I Global DineAround Las Vegas - October 26 Global Six Sigma Awards Gala Dinner - October 24

VP of Six Sigma Forum

Timothy Moore, Senior Vice President, Global Supply Chain, GENENTECH

Mr/Mrs/Miss/Ms/Dr/Other Name Position Approx length of time personally involved in Six Sigma. Organization Nature of Business Email Address Address

Years Months

How to Register

Toll Free (1) 800-959-6549 or (1) 212-672-1713 Complete and send this registration form to Fax Toll Free (1) 800-959-6561 or (1) 312-873-4331 By Post: Complete and return the registration form together with check to WCBF Inc, 245 Park Avenue, 39th Floor New York, NY 10167-0002 USA online: e-mail: [email protected]

SIX SIGMA CEO BENCHMARKING FORUM The only CEO Forum for CEOs to meet other CEOs from across all industries who are passionate about Six Sigma plus

Delivering Unparalleled Opportunities: I Over 45 Presentations and 16 Dedicated Tracks I 13 Pre and Post Summit Interactive Workshops I Six Sigma CEO Benchmarking Forum I VP of Six Sigma Forum and Master Black Belt Forum I Global Six Sigma Industry Awards Focused Tracks and Break-Out Sessions include: · Transactional Environments · NEW! Six Sigma for Growth · NEW! Innovation · Government & Defense · DFSS in Services · Software & IT · Enterprise Six Sigma · NEW! Six Sigma in HR

Global Six Sigma Summit & Industry Awards


TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

I Summit: October 24-25 I Global Six Sigma Awards Gala Dinner: October 24 I Pre-Conference Workshops: October 23 I Post-Conference Workshops: October 26

Rio All Suite Hotel and Casino Las Vegas

Online Resource: Zipcode Telephone Fax Dept. Head Signature Title Country Cell

Official Publications:

Nipesh Shah, Executive Vice President of Six Sigma, HEXION SPECIALTY CHEMICALS

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Card Number Expiry Date Venue: Rio All-Suite Hotel and Casino Las Vegas

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Rear Admiral Miles B. Wachendorf, Chief of Staff, U.S. JOINT FORCES COMMAND

Author of the World's Top Business Bestseller

Confirmed expert speakers across all industries include:

Baxter International Northrop Grumman St Jude Medical United Airlines Pitney Bowes DaimlerChrysler Hewlett Packard Bechtel Corporation Capital One Philips Software Ford Motor Company Quest Diagnostics North Shore-LIJ Health System Raytheon US Navy

By Bank Transfer. Please call for details.

Payment Terms and Conditions Delegate Cancellation Policy

Payment includes refreshments, lunches and delegate pack containing all presentations and meeting materials. For us to make sure that we can provide you with the best service, please arrange for payment to arrive 10 days prior to the conference. For less than 10 days prior to the event, a credit card payment will be requested.

Hotel and travel costs are NOT included in the conference fee. However, WCBF has negotiated reduced room rates with the hotel for those attending the conference of $169 ++. Please note, that the group room rate cut-off is October 8, 2007 so please ensure you book early to secure the reduced rate. Quote WCBF or the conference title when making the booking.


"Good to Great"

Mike Richman

Opening Addresses:

Publisher/Managing Editor of Quality Digest

Dr Mikel J. Harry

Principal Architect of Six Sigma


Protection of your data

Personal data is gathered in accordance with the Data Protection Act 1998.Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please write to WCBF Customer Service at the address above.

WCBF is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. WCBF shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.

Unable to attend?

Changes to the Programme

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, WCBF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the following time frames before the conference. To send a substitute colleague, please send an email to [email protected] with your full contact details of the current attendee and conference they are registered for, and then your full contact details, including your job title, and email address. WCBF does not provide refunds for cancellations. For cancellations received in writing more than ten (10) working days prior to the conference you will receive a 100% credit to be used at another WCBF conference for up to one year from the date of issue. For cancellations received less than ten (10) working days prior to the event no credits will be issued. In the event that WCBF cancels an event, delegate payments at the date of cancellation will be credited to a future WCBF event. This credit will be available for up to one year from the date of issue. In the event that WCBF postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future WCBF event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements.

Cintas Corporation Lonmin Sanofi-Aventis Huntington Bank Masco EMC Corporation Sanofi-Aventis Liberty Mutual Group The Nebraska Medical Center Sonoco Product Company Brambles Pitney Bowes US Army Centerbeam Mannington Mills

The summit experience is unique, but we can still provide you with the documentation of the event you missed on CD! Please complete Registration Form and Payment Methods, and your copy of the event documentation will be posted to you. Please allow for 28 days for delivery. To place an order please tick. I CD (slides of all presentations) ­ $699 (inc P&P)

BRING YOUR TEAM AND SAVE 40% - see back page

Global Six Sigma Summit

Unparalleled Speaker Panel of CEOs and Senior Executives includes:

Nancy Rees Senior Vice President, Xerox Lean Six Sigma and Corporate Deployment Officer XEROX CORPORATION

Rear Admiral Miles B. Wachendorf Chief of Staff U.S. JOINT FORCES COMMAND

Mike Cook Managing Director of Operational Excellence Services FIDELITY INVESTMENTS

Tom Angelone Stephen J. Wittig Vice President, Vice President ­ Six Sigma Process Innovation MASCO BUILDER FIDELITY INVESTMENTS CABINET GROUP

Wanda Sturm Global Marketing, Master Black Belt, SigmaPlus HEWLETT PACKARD

Jim Kaminski Director, Quality and Productivity Group HUNTINGTON BANK

Srisu Subrahmanyam Vice President of Continuous Improvement UNITED AIRLINES

Dale L. Moore Dr Alan Cooper Deputy Corporate Vice President, Centre for Deployment Champion, Learning and Innovation NAVAIR AIRSpeed, NAVAIR NORTH SHORE-LIJ US NAVY HEALTH SYSTEM

Aravind Immaneni Vice President, Strategic Analysis & Improvement CAPITAL ONE

Veena Gopu Technical Leader PHILIPS SOFTWARE

Connie Cesario I/S Quality and Performance Excellence LIBERTY MUTUAL GROUP I/S

Jason Lebsack Six Sigma Manager, Master Black Belt THE NEBRASKA MEDICAL CENTER

Timothy Moore Senior Vice President, Global Supply Chain, GENENTECH

Harry Flotemersch Joe Sener Structured Innovation Leader and Vice President, Corporate Quality Systems Master Black Belt, Black Belt and Business Excellence Core Group, Corporate Quality BAXTER INTERNATIONAL DAIMLERCHRYSLER

LTC Marko Nikituk Lean Six Sigma Program Director US ARMY

Ellen Moore Six Sigma Champion NORTHROP GRUMMAN

Andre Booyzen Lean Six Sigma Programme Manager and Master Black Belt LONMIN

Dan Brakewood Director of Quality PITNEY BOWES

Dr Hung Le Paul Neri Master Black Belt Vice President, Continuous NORTHROP GRUMMAN Improvement ST JUDE MEDICAL

Nipesh Shah Hank Berry, PE Jack Merritt Anthony Lemus Executive Vice President Six Sigma Master Black Managing Master Senior Vice President of Six of Six Sigma Belt, Global Deployment Sigma, Business Development Black Belt HEXION SPECIALTY Coordinator QUEST DIAGNOSTICS ACC CAPITAL HOLDINGS CHEMICALS BECHTEL CORPORATION (ACCH)

Kevin Francis President and CEO CENTERBEAM

Jim Pearson Vice President of Six Sigma EMC Corporation

Nathan Soderborg DFSS Master Black Belt, North America Product Development Six Sigma FORD MOTOR COMPANY

Leslie Pemberton Director of Operating Excellence SONOCO PRODUCT COMPANY

Nancy Riebling Director of Operational Performance Solutions NORTH SHORE-LIJ HEALTH SYSTEM

Travis Ratnam Master Black Belt BRAMBLES

Fadel Hamed Quality Engineer and Master Black Belt GENENTECH

Michael Pestorius Dr Neal Mackertich Associate Vice President, Founder of Raytheon Six Sigma Six Sigma Institute SANOFI-AVENTIS RAYTHEON INTEGRATED DEFENSE SYSTEMS

Elizabeth McGrath Assistant Deputy Under Secretary of Defense DEPARTMENT OF DEFENSE

Dave Wheeler Senior Director/ Master Black Belt, Global Logistics and Six Sigma Initiatives, Global Supply Chain CINTAS CORPORATION

Paul Dunbar Program Manager, Air Force Smart Operations US AIR FORCE

Don Owen Senior Director of Operational Excellence and Product Development, MANNINGTON MILLS

Summit At A Glance:

PRE-SUMMIT WORKSHOPS, October 23rd 2007

8.30 9 Practical Interactive Workshops

DAY ONE MAIN SUMMIT, October 24th 2007

8.30 9.10 10.20 11.50 1.20 3.00 4.40 5.20 Plenary Gala Reception and Global Six Sigma Awards Dinner Opening Address Day One Key Plenary Plenary Leadership Panel HEADLINER PRESENTATION & INTERVIEW TRACK A: BACK TO BASICS TRACK B: RE-ENERGISING SIX SIGMA TRACK C: EVOLUTION OF SIX SIGMA TRACK D: SIX SIGMA FOR GROWTH 10.20 CEO BENCHMARKING FORUM

DAY TWO MAIN SUMMIT, October 25th 2007


4.50 5.30

POST SUMMIT WORKSHOPS, October 26th 2007

8.30 4 Practical, Interactive Workshops

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

Why you cannot afford to miss WCBF's 2nd Annual Global Six Sigma Summit & Awards:

Forecasting over 400 senior-level attendees, WCBF's 2nd Annual Global Six Sigma Summit and Industry Awards truly represents the largest gathering of leading experts and senior executives across industry passionate about Six Sigma addressing the future for innovation and performance excellence. The unique agenda is packed with unparalleled opportunities for knowledge-sharing and networking including the exclusive CEO Benchmarking Forum, VP of Six Sigma Forum, Master Black Belt Forum and over 45 powerful case studies in 16 dedicated tracks. Find out how to: I SUSTAIN a cutting edge Six Sigma deployment I MAXIMIZE organizational growth I BE CREATIVE to impact your bottom-line in Manufacturing, Service & Transactional Environments I DRIVE innovation and value Attendees can gain insight into the fundamental challenges and lessons learned in Transactional Environments, Post M&A, Government & Defense, Software & IT, Sales & Marketing, HR and detailed focus on the application of DFSS in Product Development and Services, as well as, the deployment of Global/Enterprise-Wide Six Sigma What's New? I Technology Test Drive ­ The opportunity to gain hands-on experience of the latest tools and technologies I Main Session 1-to-1 Interview with Keynote I Master Black Belt Forum I NEW and IMPROVED Parallel Tracks and Break-Out Sessions for Beginners, Intermediate and Advanced Practitioners

The Global Six Sigma Awards are given to the most outstanding organizational achievements through the application of Six Sigma methodologies. This focus of this elite awards program identifies the most outstanding business achievement through the application of Six Sigma, thereby demonstrating to the global business community the real results and excellence which organizations are achieving through the successful implementation of Six Sigma. The Awards Categories I Best Achievement of Six Sigma in Manufacturing I Best Achievement of Six Sigma in Service & Transactional Environments I Best Achievement of Integrating Lean and Six Sigma I Best Achievement of Design for Six Sigma and Innovation Premium Sponsor I Best Achievement of Six Sigma in Healthcare I Best Achievement of Six Sigma in Financial Services I Best Achievement of Six Sigma in Government & Defense I Best Achievement of Six Sigma in Sales and Marketing I Best Achievement of Six Sigma in Outsourcing I Platinum Award ­ the Most Outstanding Global Organizational Achievement Through Six Sigma I Best Use of Six Sigma by a Small Organization I Six Sigma CEO of the Year I Six Sigma VP of the Year The winning Awards will be presented at The Global Six Sigma Awards Gala Dinner on Wednesday October 24th, 2007 at The Rio All-Suite Hotel & Casino, Las Vegas, coinciding with WCBF's Global Six Sigma Summit. For further information on this prestigious Awards program, the Judging Panel and how to enter, please visit: or contact Flora Hamilton - [email protected]

Outstanding Social and Networking Activities

WCBF's Global Six Sigma Summit is hosting a wealth of unmissable social activities, giving you the opportunity to totally relax and network with your colleagues and enjoy the delights of Las Vegas. See registration form for more details of how to sign up to WCBF's exciting evening activities. WEDNESDAY OCTOBER 24TH 2007 5.20pm GALA RECEPTION Sponsored by Instantis Take the opportunity to unwind and share a cocktail with your fellow attendees at the candle-lit evening Gala Reception following the exciting first day of the main summit. 7.00pm GLOBAL AWARDS GALA DINNER Find out the winners of the most outstanding organizational achievements through the application of Six Sigma with the presentation of the prestigious Global Awards at the Global Awards Gala Dinner.


Get your copy of books by leading business authors to takeaway at the exclusive book signings during the Summit including: JIM COLLINS ­ "Good to Great" (Random House Business Books, October 2001) DR MIKEL J. HARRY & DON R. LINSENMANN ­ "The Six Sigma Fieldbook: How Dupont Successfully implemented the Six Sigma Breakthrough Strategy" (Currency, March 2006)


All registrants will be eligible to enter a Prize Draw to win a Black Belt Training course by MindPro (Value $1895).


All delegates will receive 2 weeks prior to the event by email access to MindPro's Six Sigma Panorama. This web-based training contains over 20 videos (approximately 2 hours of viewing time) narrated by DR MIKEL J. HARRY. The training will give you an authoritative overview of Six Sigma, and is a great introduction to the Summit, particularly for those who have little or no experience. Usage of the training is limited to 2 weeks and will expire on the starting date of the Summit.

THURSDAY OCTOBER 25TH 2007 5.40pm GLOBAL DINEAROUND LAS VEGAS! Las Vegas is home to an unrivalled selection of superb restaurants for the ultimate fine dining experience. From French to Italian to Oriental cuisine, we offer you the opportunity to sign-up with your colleagues for the culinary experience of your choice hosted by our Featured Summit Sponsors at a variety of hand-selected, top Las Vegas restaurants. You decide! Please sign-up by ticking the sponsor host of your choice on the registration form.


A portable teaching and reference guide for everyone in the organization, The Six Sigma Memory JoggerTM II explains the What, Why and How of Six Sigma. Provides a Six Sigma Overview, explains the DMAIC process and offers detailed instruction on how to perform over forty Six-Sigma analytical, decision-making and planning tools. This pocket guide provides a concise and convenient source of everything your team needs to succeed.



APICS ­ APICS' Certification Maintenance Program (CPIM & CFPIM) ­ Earn up to 22 Re-Certification Points! WCBF's Global Six Sigma Summit counts for points towards APICS' Certification Maintenance Program (CPIM or CFPIM). Applicable individuals should keep a copy of the summit agenda and registration to document their continuing education activities. Contact APICS Customer Support with any questions on the maintenance program at (800) 444-2742 or (703) 354-8851, or send an email to [email protected] APICS' official website: SOCIETY OF MANUFACTURING ENGINEERS (SME) ­ SME Re-Certification Credits Earn credits toward certification as a Certified Manufacturing Technologist, Certified Manufacturing Engineer, Certified Enterprise Integrator or Certified Engineering Manager. The Society of Manufacturing Engineers has approved this WCBF's Global Six Sigma Summit for professional re-certification credits towards the SME Re-Certification Program". For more information contact Certification at [email protected] or (313) 271-1500 or visit PDMA: The Product Development and Management Association (PDMA) has approved WCBF's Global Six Sigma Summit for Professional Development Hours (PDH) towards your New Product Development Professional (NPDP) Re-Certification. For more information contact PDMA @ 1-800-232-5241 or check us out on the web

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

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This was the best conference of this type that I have attended. Excellent speakers and the facility and meals were top notch

Robin Sokoloski, Manager, CI, Northrop Grumman

One of the best organized and best run conferences I've attended in recent years

Mark Nash, Managing Director, Argent Global Services Regina Burge, MBB, DTE Energy

I enjoyed the networking and talks from the CEOs of major companies

The orchestration of the key leaders - CEO, CIO, VP - to tell their success stories, the sprinkling of "new and refreshing thinking" and the calibre of the attendees made this one of the most outstanding learning events of the past 2-3 years

Wanda Sturm, SigmaPlus Engagement, Hewlett Packard

An excellent vehicle to get a pulse reading of the state of Six Sigma across industry and to go deeper into specific methodologies and business sectors through parallel tracks

Mark Wilen, Director, DFSS, Boston Scientific

Very good insight given in all aspects of Six Sigma applications and peoples real life experiences

Bruce Weinberg, VP Product Development, L-3 Communications

Outstanding collection of presenters and impactful presentations. Outstanding!

Jeff Kuc, Vice President of Global PI, Actavis Pharmaceuticals

Even companies far into their journey can learn from innovative ideas to keep commitment fresh and sustainable at this event

Tracy Flathmann, Director, Process Excellence, J&J McNeil Nutritionals

Perfect combination of leadership perspective and practical applications of Lean, Six Sigma and DFSS

Georgette Belair, Master Black Belt, Ethicon Endo-Surgery

To view further testimonials, please visit

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Summit In Detail:

PRE-SUMMIT WORKSHOPS, October 23rd 2007

Choose from 9 Practical, Interactive Workshops to include hands-on exercises and walk-throughs of specific projects

WORKSHOP A: 8.30-11.15

es Achieving Predictable Process Excellence by Integrating Includ st Lean Six Sigma with Global Service Sourcing eakfa Br es Includ st reakfa B

In this session you will learn how to integrate Lean Six Sigma in shared service organization to:· Utilize Lean Six Sigma to de-risk the process migration · Build the end to end business metrics for transparent process performance and measurable business impact · Drive process stabilization & continuous improvement to help fuel growth · Transform the business to the best in class WORKSHOP LEADER: Monty Singh is the Senior Vice President for Six Sigma Solutions & Transitions at GENPACT. In this role, he is responsible for driving Genpact's critical competitive edge by effectively utilizing Lean, Six Sigma, transition and solution resources. Monty joined Genpact in June 2005 from GE Vendor Financial Services where he was the Senior Vice President - Six Sigma and Chief Quality Officer. Prior to that, he held various leadership roles with GE Capital India businesses. Before joining GE, he worked at ABN AMRO and ANZ Grindlay's Bank.

WORKSHOP B: 8.30-11.15 WORKSHOP C: 8.30-11.15 The Six Sigma Maturity ModelTM Competitive Excellence: A Necessary Next es Includ st fa and the Strategy Capability LadderTM Practice to Preserve and Evolve a Business Break This workshop will introduce the Six Sigma Maturity Model ­ How Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and a framework that outlines 5 levels of Six Sigma adoption and Systematic Innovation (SI) provide a synergy to help achieve a state evolution in organizations - Launch, Initial Success, Scale and of competitive excellence. Replication, Institutionalization and Culture Change. The model Any organization or company that wants to survive the current covers axes like leadership support, training, project selection, stresses in the marketplace and evolve its business to be a benefits quantification, belts, organizational penetration etc. and continuous viable force needs to have a strategic framework to how these evolve as you go through the 5 levels. You will gain make this happen. This workshop presents a competitive valuable insight into where you're organization stands and what key excellence model or framework that will synchronize all of the levers you need to drive to get to the next level. improvement efforts needed to support the two primary states of The workshop will also introduce the Strategy Capability Ladder any business: preservation and evolution. Topical coverage which shows a 5 level progression of the maturity of the linkage includes: between Strategy into Six Sigma execution. You will learn what steps · What does Competitive Excellence (CE) mean? you need to take to answer questions like ­ `what are my strategic · Targeted domains of CE: Preservation and Evolution priorities, what are the specific measures of these goals, what · Difference between the Voice of the Customer and the Voice of projects am I executing to achieve these goals, and what is the Society aggregate impact of these projects on the strategic goals'. · Knowledge based business strategy WORKSHOP LEADER: Dr Prasad Raje, Founder, INSTANTIS · Synchronizing the business is the leading provider of on-demand software for CXO mandated · Enhancing the Intellectual capital of a company initiatives that improve enterprise financial performance. Dr. Raje · Systematic innovation: The next frontier is the founder and CEO of Instantis and has 19 years of experience in the technology industry and in the last 4 years has led Instantis in · Role of LSS, DFSS, and SI in Competitive Excellence the deployment of Six Sigma software at dozens of leading Global Examples, exercises, and simulations will be used to demonstrate 1000 companies like Credit Suisse, McKesson, Xerox and others. the power and practicality of these concepts and methods as they relate to any kind of business. WORKSHOP LEADER: Dr. Mark Kiemele, Co-Founder and President, AIR ACADEMY ASSOCIATES. Air Academy Associates is a leading-edge Six Sigma consulting firm helping leaders, managers, and practitioners bring about sustained process improvement, increased customer satisfaction, and improved profit margins. Dr. Kiemele is world-renowned for his knowledge-based Keep It Simple Statistically (KISS) approach to applying statistical methods to gain the right kind of knowledge for the right people at the right time.

es Includ vice r ull Se unch F L Plated

WORKSHOP D: 11.30­2.15 WORKSHOP E: 11.30­2.15 es Includ vice r Changing the Game in Kaizen Events to Improve Your Business ull Se unch F L Plated Six Sigma Project Execution Using A Broad Spectrum of Tools We all want to finish Lean Six Sigma projects more quickly and get This workshop will show you how to practically implement Kaizen better results. You can do this by: events on a much large scale. Gain insight into the practical application of a diversity of tools including: · Enabling new Belts to execute projects like seasoned professionals Value Stream Mapping (VSM) · Leaning the project process ­ eliminate non-value added efforts · Using VSM to generate projects, how to translate it into something actionable to achieve and show value · Improving knowledge sharing ­ simplifying project replication · Enterprise VSM from a systems perspective · Utilizing Management tools to better leverage Master Black Belt resources · Advanced VSM for certain types of projects:

es Includ vice r ull Se unch F L Plated

WORKSHOP F: 11.30­2.15 Think Strategic or Die - Where is Your Six Sigma Program Going? According to recent research, a third of all Six Sigma initiatives fail to produce results and are abandoned, one third will produce mediocre results and only one third are successful. What is the difference? In the successful third, the Six Sigma program becomes the vehicle for executing strategy, the engine of profitable growth and the thing CEOs trumpet to their shareholders. In the other two-thirds, it is marginalized and forgotten. This workshop will share the secrets of the successful third:

· Improving executive visibility (portfolio status, financial rollups, resource allocation) This is an extremely interactive workshop so come prepared to ask questions about real world issues that you're experiencing in your projects. In addition, the software tools mentioned during the workshop (SigmaFlow Coach, Modeler and VSM) are included with admission and will be provided at no additional charge to workshop attendees (SRLP: $1,200). WORKSHOP LEADER: Jay Holstine, President and CEO, SIGMAFLOW. Mr. Holstine brings best practices to process improvement through leadership roles in consulting, industry and software development. As a leading provider of Best Practice Execution System® software, SigmaFlow delivers standards, consistency, and productivity for company-wide process management, project execution and governance. Thousands of process and project management professionals at diverse major organizations such as Albertsons, ConocoPhillips, First Data Corporation, Merrill Lynch, Pratt & Whitney, The World Bank, and Tyco International are improving results from SigmaFlow software every day.

des Inclu ments h efres R

· Taking VSM to the next level · How do you see the future state through VSM? · VSM in a non-continuous manufacturing environment Process Mapping, Modelling and Simulation · Using simulation and modeling in a Kaizen event WORKSHOP LEADER: Leading Six Sigma Expert to be confirmed

· How did they start their program? · How did they develop a sustainable infrastructure? · How did they ensure their improvement programs made an impact on their strategic objectives? · How did they keep their senior executives enthused and informed as the program developed? WORKSHOP LEADER: Steven DuBrow, President and Managing Director of the Americas Region, I-NEXUS, the leading provider of enterprise software to enable strategy execution. Steve has worked extensively in helping organizations link strategic vision with tactical execution. His understanding of the challenges in driving sustainable business improvement initiatives across and down an organization comes from his experience facilitating management teams in various sized companies across many industries.

WORKSHOP G: 2.30­5.15 WORKSHOP H: 2.30­5.15 WORKSHOP I: 2.30­5.15 des des Inclu ments Inclu ments Achieving World-Class and Forward-Thinking Lean and Six Sigma in a Transactional The InnovationCUBETM: How to sh sh Approaches in Sales and Marketing through Six Sigma Environment ­ Making it Work Turn Great Ideas into Lean Six Sigma Solutions Refre Refre Are you driving hard savings and seeing results from Lean Six The InnovationCUBETM replicates the dynamics of lean sigma Six Sigma offers huge potential for selling and marketing, Sigma in the transactional world? innovation. It takes the "mystery" out to make it understandable, however, too often there is a lack of common ground between the practical and doable by any project team. Companies such as two. This workshop will address the key challenges to execute Although there has been a huge amount of progress for the General Electric, Microsoft, Motorola, General Dynamics and many and improve Six Sigma in Sales and Marketing, to bring your application of Lean and Six Sigma in Service and Transactional others are using the CUBE to develop Lean Six Sigma products, products to market faster, better, cheaper. environments, successful deployment and advancement is processes and business systems. considerably more complicated in a Transactional environment Topics to be covered will include: than Manufacturing. Practical experience in Transactional Lean Six This "hands on" step-by-step workshop will show you how to: · Tools and Methods for Six Sigma in Sales and Marketing Sigma is scarce. How can you effectively drive Lean Six Sigma for · Make innovative thinking and action part of any Lean Six Sigma · Measuring successful deployment in Sales and Marketing business growth? project, product, service, or business system Practically grading on how well you are doing in each area Through practical, case study examples and hands-on exercises, · Create more innovation without disrupting existing initiatives · Practical experiences and lessons of the tools to promote this workshop will provide you with key take-aways to: such as Lean Enterprise, Quality Function Deployment, Portfolio Six Sigma in Marketing ­ Selling Six Sigma to your Marketing · Understand, apply and maximize the tools and methods for Planning, and Effective Project Management. Department successful Transactional Lean Six Sigma · Find new "break away" opportunities before your competition · The future and next step for Six Sigma in Marketing · See how Lean and Six Sigma are actually working in the even wakes up. WORKSHOP LEADER: transactional world · Generate ten times your usual number of practical ideas Leading Quality and Six Sigma Expert to be confirmed · Re-Enforce Lean and Six Sigma within your business model · Measure solutions against one another to make sure you have WORKSHOP LEADER: the right feedback to make the right decisions Leading Lean and Six Sigma Expert To be confirmed · Develop a corporate-wide Lean Six Sigma Innovation improvement effort Participants will take away a demo copy of the new web-based InnovationCUBETM for their personal evaluation, a signed copy of Bart Huthwaite's latest book, "The Lean Design Solution" and an innovative "pop up" CUBE as a handy desktop reference tool. WORKSHOP LEADER: Bart Huthwaite, Sr., Founder, INSTITUTE FOR LEAN INNOVATION. Bart Huthwaite, Sr. is recognized as one of the leading Rapid Innovation Management thought leaders in the world today. He is the founder of the Institute for Lean Innovation, founded 25 years ago to help organizations improve their innovation practices. Bart has authored many books in the field of innovation management, including his latest, "Lean Design Solution." He is also the creator of the Innovation CUBE, an integrated IT solution for deploying innovation across an enterprise.

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

DAY ONE MAIN SUMMIT, October 24th 2007

7.30 8.30 Registration and Breakfast DAY ONE OPENING ADDRESS: What's Next For Innovation? Lessons from the Leaders I How industry leaders creatively face the challenges of the future I Why Six Sigma remains the methodology of choice to reinvigorate processes I What's worked for others can be adapted to work for you Mike Richman, Publisher/Managing Editor, QUALITY DIGEST Gaining and Sustaining the Value of Lean Six Sigma In 2003, Xerox's senior leadership team led by Chairman and Chief Executive Officer, Anne Mulcahy, launched a company-wide Lean Six Sigma initiative. Four years later the company, its customers, and shareholders have realized significant benefits from the program and Xerox is becoming a leader in evolving this process improvement methodology. Nancy Rees, a business leader of broad experience, now leads the Corporate Lean Six Sigma team and the Xerox Lean Six Sigma community of 40 Deployment Managers and 600 Master Black Belts and Black Belts. Ms. Rees will talk about Xerox's lessons learned, expectations and challenges as the company seeks to take Lean Six Sigma to new levels for even greater performance impact in executing the company's strategies for growth and change. She will share the strategic and tactical approaches Xerox's Lean Six Sigma community is taking to achieve the company's goals in business results, leadership development and culture change. Nancy K.M. Rees, Senior Vice President, Xerox Lean Six Sigma and Corporate Deployment Officer, XEROX CORPORATION Morning Coffee Break and TECHNOLOGY TEST DRIVE The Enterprise-wide Six Sigma System I A multifaceted system to link Lean, DMAIC and DMADV projects with the direction given by executive management I Effective use of Executive Steering Committees to continuously drive change management across the business I Cintas Daily Management System (CDMS) to ensure frontline involvement, contribution and buy-in I Using Lean and Six Sigma projects to gain consistency in non-traditional transactional areas I A systematic method for leveraging solutions globally ­ Delivering high impact returns faster I Selected Lean Six Sigma case studies in transactional and manufacturing environments Dave Wheeler, Senior Director/ Master Black Belt, Global Logistics and Six Sigma Initiatives, Global Supply Chain, CINTAS CORPORATION Sustaining a Cutting Edge Six Sigma Deployment Lessons learned from a global Lean Six Sigma deployment that has adapted to changes within the business since 1999, from manufacturing through to the transactional world. I Keeping it fresh - Maintaining the momentum of your Lean Six Sigma initiative over time I Sustaining organizational involvement across the business I Changing the learning parameters ­ Using simulations to teach the tools I Using a blended learning approach to reach a global audience I Reducing project execution cycle time using a funnel model Leslie Pemberton, Director of Operating Excellence, SONOCO PRODUCT COMPANY LEADERSHIP PANEL: Six Sigma for Growth Lunch for Speakers and Delegates VIP Lunch with Featured Headliner: Jim Collins 10.20 SIX SIGMA CEO BENCHMARKING FORUM: Exclusive CEO discussion session and roundtable for CEOs passionate about Six Sigma and the future for innovation. Suggested issues for discussion include: I Driving human performance through Six Sigma for innovation I CEO with a true understanding of the process I Consolidating Six Sigma within the business I Integrating Six Sigma with other initiatives


9.50 10.20


Attendance exclusive to Corporate CEOs and subject to approval, please sign-up on the brochure registration form. For regular updates of participating CEOs, see the website at

11.50 12.20 1.20 2.35

FEATURED HEADLINE ADDRESS & INTERVIEW: Jim Collins, Author of Top Business Bestseller "Good to Great"

Afternoon Coffee, TECHNOLOGY TEST DRIVE and BOOK GIVEAWAY: "Good to Great" Private Discussion Session with Jim Collins

Choose from 4 parallel tracks of powerful case study presentations and topical breakouts according to your interest TRACK A: BACK TO BASICS 3.05 3.40 Successfully Deploying and Sustaining your Lean/ DMAIC Program Deploying an OE program: How to customize your deployment to fit the size and culture of your company, and sustain and strengthen the process improvement initiative through an accountability shift to the business I One Size Deployment does not fit all Tayloring the process improvement program to fit your business needs I Designing your change management program to accelerate acceptance I Sustaining your process improvement effort by transferring ownership of improvement activities to the business Dr. Fadel Hamed, PROP Operational Excellence Methodology and Training Process Owner, GENENTECH Effective Project Selection and Tracking I Tips for engaging in focused, strategically aligned project selection I Communicating project status during and after project completion I Techniques for integrating related projects to avoid duplication of effort I Methods for confronting project management challenges Jason Lebsack, Six Sigma Manager, Master Black Belt, THE NEBRASKA MEDICAL CENTER TRACK B: RE-ENERGISING SIX SIGMA Improving Your Deployment Effort for Greater Value I Identifying the key areas of improvement in the organization to improve business performance I Aligning all efforts to support the core value stream ­ Making an impact on your bottom-line I Embarking on "end-to-end" process excellence Dr Hung Le, Master Black Belt and Ellen Moore, Six Sigma Champion, NORTHROP GRUMMAN TRACK C: EVOLVING SIX SIGMA USING THE SIX SIGMA MATURITY MODEL DISCUSSION FORUM: Keys to Navigating the Launch, Early Success and Scale Replication Phases An interactive open-floor discussion with a panel of major corporations who will share the keys to their success along dimensions defined by the Six Sigma Maturity model including leadership, training, people and reporting. I Compare and benchmark your progress against the panellist organizations that have gone before you I Assess your implementation strengths and potential performance gaps I Anticipate common adoption pitfalls Panellists include: Travis Ratnam, Master Black Belt, BRAMBLES Andre Booyzen, Lean Six Sigma Programme Manager and Master Black Belt, LONMIN DISCUSSION FORUM: Crossing the Chasm to Six Sigma Institutionalization and Cultural Transformation An interactive open-floor discussion with a panel of major corporations who have successfully crossed the chasm from launch, early success and scale replication, to institutionalization and cultural transformation. Panelists will share keys to their success along dimensions defined by the Six Sigma Maturity model including leadership, training, people, reporting, financial impact, software and strategy. I Compare and benchmark your progress I Assess your implementation strengths and potential performance gaps I Anticipate common adoption pitfalls Panellists include: Jack Merritt, Managing Master Black Belt, QUEST DIAGNOSTICS Nancy Anastas, Black Belt, CERIDIAN TRACK D: SIX SIGMA FOR GROWTH DISCUSSION FORUM: Taking Your Lean and Six Sigma Initiative to the Next Level Suggested issues for discussion include: I Application of (Lean and) Six Sigma to Growth I Adapting Six Sigma around a fast-changing company culture I Integrating and developing process improvement into an expanding organization Facilitator: To be confirmed


3.45 4.35

Enhancing the Pitney Bowes Six Sigma Strategy I Evolution of Six Sigma at Pitney Bowes I Sustaining the improvements through alignment with the business I Improvement targets and accomplishments ­ Changes made and impact over time to people, projects and financials I Moving forward ­ Tackling Six Sigma at the next level I Future alignment with the strategic vision of the business Dan Brakewood, Director of Quality, PITNEY BOWES

Driving Growth (Commercial) Culture in an Organization Using Six Sigma Methodology I Can Six Sigma tools be applied to grow the business I Evolution of process for becoming a market driven managed company. I Strategy, structure, process and people required to work on Six Sigma (growth) I Common pitfalls in growth projects I How do I start? Nipesh Shah, Executive Vice President of Six Sigma, HEXION SPECIALTY CHEMICALS


Innovation and Operational Excellence - 2008 and Beyond

I The current state of operations in Service and Transactional Environments I Implications for process improvement professionals and operators as we move into the future I Approach to enable innovation and transformation in your business

5.20 7.30

Mike Cook, Managing Director of Operational Excellence Services and Tom Angelone, Vice President, Process Innovation, FIDELITY INVESTMENTS Gala Reception Hosted by Instantis Global Six Sigma Awards Gala Reception and Dinner


JIM COLLINS, author of the top business bestseller "GOOD TO GREAT: Why Some Companies Make the Leap... And Others Don't" and has attained long-running positions on the New York Times, Wall Street Journal and Business Week best seller lists. Jim Collins is a student and teacher of enduring great companies ­ how they grow, how they attain superior performance, and how good companies can become great companies. Having invested over a decade of research into the topic, Jim has authored or co-authored four books, also including the classic BUILT TO LAST. His work has been featured in Fortune, The Wall Street Journal, Business Week, Harvard Business Review, and Fast Company. DR MIKEL J. HARRY, Principal Architect of Six Sigma and one of the world's leading authorities within this field. His most recent book entitled "Six Sigma: The Management Strategy Revolutionizing the World's Top Corporations" has been on the best seller list of the Wall Street Journal and Business Week. He has consulted many of the world's top CEOs and he has been distinguished by Arizona State University with the 2002 Engineering Excellence Award for superb achievements in the engineering profession and notable contributions to society. Dr. Harry is Vice Chairman and Chief Knowledge Officer of Six Sigma Academy, an international consultancy he founded in 1994. He is also President and COB of the Six Sigma Management Institute. MIKE RICHMAN, Publisher/ Managing Editor of Quality Digest. Quality Digest is regarded as the leading publication for practitioners of lean, Six Sigma, TQM and other quality-assurance methodologies. Mike has a long background in the publishing industry, including stints with the Curtis Circulation Company and CSI Media, Inc. In addition to publishing Quality Digest, he has also served as the chairman of the judging panel for this year's Global Six Sigma Awards. To discuss his presentation, or to suggest an editorial contribution to a future issue of Quality Digest, e-mail Mike at [email protected]

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

DAY TWO MAIN SUMMIT, October 25th 2007

7.30 8.40 Breakfast for Speakers and Delegates OPENING ADDRESS DAY TWO: From the Business of Quality to the Quality of Business

I What is the single biggest thing Six Sigma can do for a business? I What are the "golden lessons" after 23 years of practicing Six Sigma I Where is Six Sigma going in the future?

Dr Mikel J. Harry, Principal Architect of Six Sigma 9.50 10.20 Morning Coffee Break, TECHNOLOGY TEST DRIVE and BOOK SIGNING: Dr Mikel J. Harry ­ "The Six Sigma Fieldbook: How Dupont Successfully implemented the Six Sigma Breakthrough Strategy" The Journey to World Class, A Leadership Perspective Achieving world class status in the biotechnology business comes with many challenges - first the resistance to change because of the current success of the industry, followed by the reluctance to transform organizations from a group of functions into interrelated business processes. Product Operations at Genentech is undergoing a journey to world class to ensure the routine delivery of exceptional performance. To enable our vision of world class, we are deploying the use of the LEAN/DMAIC methodology to drive continuous process improvement and deliver business results. I Why as an organization we needed to change I How to measure planned predictable performance using the Oliver Wight Class A Criteria I Shifting the organization thinking from functions to processes I Selection of the appropriate continuous improvement methodology to fit the corporate culture and business style of Genentech I Lessons learned Timothy L. Moore, Senior Vice President, Global Supply Chain, GENENTECH 10.20 ­ 11.00 SIX SIGMA VP FORUM: Role of Six Sigma in Your Organizational Structure Comparing and contrasting the co-ordination of Six Sigma within centralized vs decentralized businesses Exclusive discussion and roundtable for Chief Quality Officers and VPs Confirmed Participants: Michael Pestorius, Associate Vice President, Six Sigma, SANOFI-AVENTIS Dr Alan Cooper, Vice President, Centre for Learning and Innovation, NORTH SHORE-LIJ HEALTH SYSTEM Stephen J. Wittig, Vice President ­ Six Sigma, MASCO BUILDER CABINET GROUP Joe Sener, Vice President, Corporate Quality Systems and Business Excellence, BAXTER Tom Angelone, Vice President, Process Innovation, FIDELITY INVESTMENTS Mike Cook, Vice President of Operational Excellence Services, FIDELITY INVESTMENTS Paul Neri, Vice President, Continuous Improvement, ST JUDE MEDICAL Nipesh Shah, Executive Vice President of Six Sigma, HEXION SPECIALTY CHEMICALS David Boghossian, Founder, POWERSTEERING SOFTWARE Jim Pearson, Vice President of Six Sigma, EMC CORPORATION


TRACK E: MASTER BLACK BELT FORUM 11.10­ Confronting the Challenges and 11.40 Examining the Techniques for Using Design of Experiments in a Transactional Environment Applying Design of Experiments (DOE) in transactional environments is not as widely practiced as DOE in the manufacturing world. Yet DOE can be a powerful tool in determining and optimizing factors and levels that impact performance parameters in healthcare, banking, retail services, and call centers, just to name a few. 11.45­ Sharing his experience and lessons learned at Mannington Mills, Don Owen will examine 12.25 what works and does not work for setting up, running and analyzing DOE specifically in a transactional environment. Don Owen, Senior Director of Operational Excellence and Product Development, MANNINGTON MILLS TRACK F: DFSS FOR BEGINNERS Measuring the Financial and NonFinancial Benefits of DFSS I The dilemma of tracking "hard" savings I Differences between metrics for potential revenue growth and cost avoidance I Useful indicators of project success I Ensuring DFSS improves the product for the customer and impacts the business Nathan Soderborg, DFSS Master Black Belt, North America Product Development Six Sigma, FORD MOTOR COMPANY Prepare for the Launch! ­ DFSS for Software The applicability of DFSS for software development and testing, and the challenges in deploying DFSS for software projects. I Identifying CTQs I Defining and managing defects I Defining and quantifying the benefits Veena Gopu, Technical Leader, PHILIPS SOFTWARE TRACK G: GOV/DEFENSE GOV/DEFENSE BENCHMARKING FORUM Exclusive discussion session and roundtable for Lean and Six Sigma Champions/ Leaders in Government and Defense passionate about Lean and Six Sigma Moderator: To be confirmed Participants: Rear Admiral Miles B. Wachendorf, United States Navy, Chief of Staff, U.S. JOINT FORCES COMMAND LTC Marko Nikituk, Lean Six Sigma Program Director, US ARMY Paul Dunbar, Program Manager, Air Force Smart Operations, US AIR FORCE Dale L. Moore, Deputy Corporate Deployment Champion, NAVAIR AIRSpeed, NAVAIR, US NAVY Elizabeth McGrath, Office of the Under Secretary of Defense (AT&L) Assistant Deputy Under Secretary of Defense TRACK H: ENTERPRISE SIX SIGMA Global Six Sigma - Transitioning to Lean Six Sigma World-Wide I Transitioning to a global deployment (connect the dots or collect the dots) I Driving cultural change quickly ­ High impact Lean Six Sigma I Changing the mind-set I Demonstrating the impact of Lean Six Sigma Joe Sener, Vice President, Corporate Quality Systems and Business Excellence, BAXTER INTERNATIONAL Transitioning Your Organizational Dynamics to Drive Lean and Six Sigma I Lean Six Sigma as a core competency of the business ­ Weaving Lean Six Sigma into your business system I Accelerating cultural change and within a short-time frame ­ High impact Lean Six Sigma I Changing the mind-set I Demonstrating the impact of Lean Six Sigma to embed Lean Six Sigma

I Reporting the benefits relative to the core

business ­ Financial and performance Jim Pearson, Vice President of Six Sigma, EMC CORPORATION Winner of the VP of Six Sigma Award 2006 12.25 Lunch for Speakers and Delegates and PRIZE DRAW for Free Books! TRACK I: TRANSACTIONAL SIX SIGMA 1.25­ 2.05 Push, Pull or Bully? Being More Creative in Transactional Lean Six Sigma to Impact Your Bottom-line I Creating the need for change I Establishing a clearer understanding and visibility within the organization I Valuing the organizations readiness before committing to a fully embedded deployment I Understating the importance and maturity of your business lines I Working with business units and process owners I Importance of collaboration for great savings and efficiency I Thinking through your processes end-toend for results I Identifying the opportunities after the lowhanging fruit to achieve process excellence I Sustainment of efforts over time This session serves those organizations thinking about or in early stages of deploying LSS. However some topics may serve those organization mature enough to consider alternatives to enhance their program Jim Kaminski, Director, Quality and Productivity Group, HUNTINGTON BANK Business Transformation Through Six Sigma at Capital One DirectBanking At the end of 2004, Capital One DirectBanking undertook a major transformation in its strategic positioning, product offerings and marketing channels. The business leaders recognized that they needed a set of tools and a culture, rooted in process excellence, to enable this transformation. They choose Six Sigma as that discipline and have successfully transformed the business to not only meet its strategic objectives but also position the business for long term success. This case study explores the business transformation and how Six Sigma can be applied to developing and executing sound business strategy. Aravind Immaneni, Vice President, Strategic Analysis and Improvement, CAPITAL ONE Winners of the Best Achievement of Six Sigma in Service and Transactional Environments Award 2006 TRACK J: DFSS MASTERCLASS Synergy Between DFSS and Innovation Examining the actual execution for innovation and lessons learned at DCX I Implementing innovation in a cost cutting environment · Applying structured innovation techniques · Building structured innovation competency before top management is ready · Making the business case for early training and who to train for the best organizational leverage · Mapping innovation as a supporting methodology to problem solving, DFSS and Transactional programs already underway · Developing a blend that fits your situation I Integration of structured innovation, axiomatic and IDDOV DFSS tools to develop total solution concepts I Next generation tools for DFSS Harry Flotemersch, Structured Innovation Leader and Master Black Belt, Black Belt Core Group, Corporate Quality, DAIMLERCHRYSLER CORPORATION Using Innovation and Product Development DFSS in Service and Transactional Environments Many Service industries see Six Sigma in terms of operational Lean projects and miss the opportunity to fully appreciate its use in developing business robustness through DFSS. I Translating Six Sigma tool applications in the form of product development templates into Service and Transactional Environments I Is innovation limited with the use of Six Sigma? Demonstrating DFSS as a creative means to meet customer and business needs Anthony Lemus, Senior Vice President of Six Sigma, Business Development ACC Capital Holdings (ACCH) TRACK K: GOV/DEFENSE Implementing Transformational Change for Innovation in the Joint Military Enterprise I Experimentation leading to concept development I Solving challenging integration and interoperability issues I Accelerating the implementation of state of the art technology to facilitate command and control of Military Forces Rear Admiral Miles B. Wachendorf, United States Navy, Chief of Staff, U.S. JOINT FORCES COMMAND TRACK L: PEOPLE MANAGEMENT

I Why they resist I Setting goals for continuous improvement:

Tackling Middle Management Resistance Pull versus push

I Middle management adoption: Training

versus coaching

I Effective change management to win over

middle management Srisu Subrahmanyam, Vice President of Continuous Improvement, UNITED AIRLINES

2.10­ 2.50

Continuous Process Improvement at the DOD I Aligning Project Selection with AFSO 21 High Value Initiatives I Improving Lean Six Sigma Visibility Across NAVAIR AIRSpeed I Sharing Knowledge Across Army Depots Dale L. Moore, Deputy Corporate Deployment Champion, NAVAIR AIRSpeed, NAVAIR, US NAVY David Boghossian, Founder of POWERSTEERING SOFTWARE

MASTERCLASS: Mistake-Proofing: The Human Side of the Six Sigma Equation While building a foundation of understanding of human performance, this presentation will provide participants with specific strategies and tools by which to reduce human error. By understanding and appropriately utilizing these strategies and tools, participants will: I Increase accuracy of cause / potential cause determination (DMAIC) I Be able to more clearly determine appropriate improvement strategies and how well those strategies are working once implemented (DMAIC) I Be much more powerful in application of DFSS I Minimize mistakes and rework (critical to the LEAN process) Hank Berry, PE, Six Sigma Master Black Belt, Global Deployment Coordinator, BECHTEL CORPORATION

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:

DAY TWO MAIN SUMMIT, October 25th, 2007

2.50 Afternoon Coffee and Networking TRACK M: SERVICE & TRANSACTIONAL ENVIRONMENTS Achieving the Standardisation of Lean Sigma Across the Organization After 6 years of Lean and Six Sigma in both clinical and non-clinical areas find out how the health system applies Six Sigma and Lean across shared service lines and how projects relate to the system dashboard indicators of Quality, Financial Performance, and the Patient Experience. I Six Sigma and lean tools as the foundation for service line value analysis teams to standardize products selection system wide I Kaizen as a mechanism to standardize hospital laboratories, decrease turn around time and create best practice models I Challenges of project selection and talent recruitment I Building consensus on labour management teams for process improvement I Transforming 15 hospital cultures into one system ­ How to standardize without becoming a "chain" Nancy Riebling, Director of Operational Performance Solutions, NORTH SHORE-LIJ HEALTH SYSTEM Transforming from a Grass-Roots to a Company-wide Approach Exploring common elements in assisting an organization moving from the major driver of improvement being employees to the major driver becoming business performance. I Grass-roots and company-wide approaches defined I Characteristics and measures of success: I In a grass-root approach I In a company-wide approach I During the transition / transformation I Key lessons learned I Key ingredients for a successful transformation Wanda Sturm, Global Marketing, Master Black Belt, SigmaPlus, HEWLETT PACKARD TRACK N: PRODUCT DEVELOPMENT Attaining Leadership ­ The Five Pillars

I Building CI DNA Leveraging Lean Sigma at

TRACK O: SOFTWARE & IT Improving the End-to-End Provisioning of IT Hardware through Lean Six Sigma I Revealing the dramatic results achieved in provisioning IT equipment (servers, PC's, PDA's etc ) I Using Six Sigma to streamline processes for greater customer satisfaction, reduced cycle times and defects I Key improvement themes, lessons learned and overcoming resistance to change Connie Cesario, I/S Quality and Performance Excellence, LIBERTY MUTUAL GROUP I/S

TRACK P: SIX SIGMA IN HR Applying (Lean and) Six Sigma Throughout the Entire Organization I Six Sigma approach to problem solving how has it changed? I Developing belts internally vs. recruiting externally I Integrating all levels of the organization into the Six Sigma effort (including hourly led project example) Stephen J. Wittig, Vice President ­ Six Sigma, MASCO BUILDER CABINET GROUP

3.20 ­ 4.00

St Jude Medical

I CI deployment overview I Application in leads development and


I Application in leads manufacturing I Building a CI culture through the entire

product development continuum and the entire organization I Lessons learned Paul Neri, Vice President, Continuous Improvement , Scott Salys, Senior Director and Six Sigma Black Belt and Vish Naidu, Senior Manager, Lean Sigma BB, ST JUDE MEDICAL

4.05 ­ 4.45

Enabling Performance through Integrated DFSS Deployment I The context, approaches and industry best practices necessary for effectively integrating Design for Six Sigma within product development programs and processes I Capturing the Voice of the Customer, Architectural Evaluation, Critical Parameter Management, Critical Chain Project Management, DFMA, Statistically-based Test Optimization, and DFSS with Suppliers I Lessons learned and pitfalls to avoid from six plus years of enterprise-wide DFSS deployment Dr Neal Mackertich, Founder of Raytheon Six Sigma Institute and Kurt Mittelstaedt, Director of DFSS, RAYTHEON INTEGRATED DEFENSE SYSTEMS

PANEL DISCUSSION: Six Sigma in Manufacturing, Services and Transactional Environments versus IT & Software I Application of DFSS for testing process I Applicability of Six Sigma tools for software processes I Identifying CTQs and quantifying financial benefits/success of a Six Sigma project I Overcoming the mind-set for DFSS application in Software Panellists include: Veena Gopu, Technical Leader, PHILIPS SOFTWARE Paul Neri, Vice President, Continuous Improvement, ST JUDE MEDICAL

Career Management for Six Sigma Professionals I Importance of retention and rewarding I Why tracking benefits is important to morale I Promotion and succession planning for belts I Six Sigma as a Leadership development programme I Getting the right people into the programme ­ Who makes a good black belt I More than Six Sigma Developing all rounders (Transformation leaders plus plus plus) Andre Booyzen, Lean Six Sigma Programme Manager and Master Black Belt, LONMIN Winners of the Best Achievement of Six Sigma in Manufacturing 2006


5.30 5.40

CLOSING ADDRESS: Hiring Business Belts, Not Just Black Belts Examining the application of the business belt concept for Black Belts Possessing business acumen, not just Six Sigma acumen Flexibility in the deployment of Six Sigma tools Recognizing the limitations of Six Sigma Michael Pestorius, Associate Vice President, Six Sigma, SANOFI-AVENTIS Concluding Remarks from the Chair Global DineAround at Las Vegas' Finest Restaurants!


POST-SUMMIT WORKSHOPS, October 26th 2007

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WORKSHOP H: 8.30-11.15

Maximizing the Utilization of Your Black Belts and Green Belts Are you considering spending money (or have done it already) on training Green Belts and Black Belts? Have you hired Belts from outside your organization with the thought that these folks are going to change the world of process improvement in your organization? Training is just the tip of the iceberg. Most organizations have not thought through what happens after the classroom. How does an organization manage people and projects three years down the road when the honeymoon phase is over? Want to determine if this is time and money well spent? If that is the case then you can not miss this workshop. During this time Susan McGann, CEO of Pivotal Healthcare Solutions LLC will share the secrets to maximizing Belt performance. From hiring the right people to determining the Belt structure that is right for your organization including salaries, mentoring and return on investment, this workshop will share the good, bad and the ugly of utilizing Black Belts and Green Belts in any organization.. This informative, interactive and fun session will cover: 1. Hiring Belts - You can't maximize them if you did not hire the right people 2. Black, Green, Yellow? Structure and responsibility are everything ­ Determine what is right for your organization 3. Return on investment ­ How do you measure what the people, not just the projects, bring to your organization? 4. Can Belts really spend "all" their time doing projects? Discover the creative ways to maximize Belts in any company WORKSHOP LEADER: Susan McGann, CEO, PIVOTAL HEALTHCARE SOLUTIONS: As one of the first healthcare trained Master Black Belts, Susan McGann has over seven years of development experience in the challenging healthcare industry. She has established successful Six Sigma and Lean programs and spoken internationally to organizations, not limited to healthcare, which are moving in the Six Sigma direction. She has recently broken away from the traditional healthcare executive role and has started Pivotal Healthcare Solutions, LLC: an organization focused on helping companies move from `thinking to acting' and ultimately getting results with a customized approach that is tailored to an organization's culture. Her experience, honesty, humor and frankness make this a session you certainly do not want

WORKSHOP I: 8.30-11.15 es Includ st Unleashing the Power of Strategic Six Sigma for Innovation and Growth fa Break Balancing the intellectual, organizational and human elements for successful innovation Many thought leaders believe that success in these changing times will rely much more on right brain thinking and my experience shows that strategic use of Six Sigma, a traditionally left brain tool, offers enormous potential for right brain thinkers. Innovation is more important than ever, but at the same time, people are being asked to do more with less. This is why strategic use of Six Sigma is key. Strategic Six Sigma embraces the traditional left brain Six Sigma methods, but uses them to address right brain opportunities by bridging the gap between the right and left hemispheres of the brain. This accelerates innovation and enables growth. A key feature of this workshop is to show leaders how to do this. Leaders in all types and sizes of organizations are starting to realize that `best in class!' and even `world class!' is no longer good enough to be successful in today's world. This workshop will give you key insight into what really enables successful innovation and how Six Sigma can be used as an enabling tool in support of successful innovation. Key ideas to be covered include: · Introduction to the concept of "balanced innovation", covering the intellectual, organisational and human aspects of innovation · Exploring real examples of balanced and unbalanced innovation, and their effects on business success How important is technology, and what about the organisational and human aspects of innovation? · How do you match your innovation to the macro environment? And by attending you will learn how to: · Assess the innovation balance in your own organisation · Take simple steps to address areas of imbalance and improve your innovation performance · Use practical Six Sigma tools to understand and improve each element of your innovation balance · Understand where and why growth occurs WORKSHOP LEADER: Bob Carter, Senior Consultant, RAYTHEON, USA. Robert (Bob) Carter, has over 20 years experience in high technology business and has developed capture strategies and led new business capture teams to over $2.5Bn of business. He has extensive knowledge of international business, having led several multi-national campaigns and projects. Currently, he is leading Raytheon's Six Sigma efforts for Innovation and Growth by developing thought provoking training to enable new leadership behaviours towards innovation and growth. He is the author of In2thestratosphere, a book about achieving `out of this world' performance through Innovation, Growth and Six Sigma. WORKSHOP K: 11.30­2.15 Applying Design of Experiments (DOE) in Services and Transactional Environments The practical application of Design of Experiments to your Lean Six Sigma deployment offers huge potential in Service and Transactional Environments; however, too often there is a lack of understanding regarding how to actually implement DOE effectively in reality. How can you get the most value out of DOE? This workshop will address the key challenges for the execution of DOE, giving you the chance to benchmark with practical case study examples specific to Service and Transactional Environments, as well as, to take advantage of hands-on exercises to really cement your understanding of the implementation of DOE. Topics to be covered include: · Linking Lean Six Sigma to DOE · Understanding and implementing DOE properly to achieve the best results · Examining and the practicalities of transactional DOE · Reducing human variation WORKSHOP LEADER: Leading Lean and Six Sigma Expert to be confirmed

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WORKSHOP J: 11.30­2.15 Measuring, Tracking and Reporting Your Results for Six Sigma The measurement of results from your Six Sigma deployment is a key challenge facing beginners, intermediate to advanced practitioners of Six Sigma. Furthermore, successful tracking and effective reporting of your results is also considerably more complicated in a transactional environment than manufacturing. How can you effectively measure the results of your Six Sigma initiative? Join this practical workshop and find how to: · Build a measurement system in a service and transactional environment to provide consistent data · Measure the financial impact of Six Sigma · Track your cost savings and service improvements WORKSHOP LEADER: Leading Six Sigma Expert to be confirmed

TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-212-672-1713 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: [email protected] Register On-line:



Air Academy Associates is a leading provider of innovative Six Sigma consulting and training services, e-learning solutions, public workshops, textbooks, training aids, and software for clients worldwide. Embraced by hundreds of clients, our Knowledge Based approach drives customer satisfaction and improves profits. Genpact. Principally owned by GE, General Atlantic, and Oak Hill Capital Partners, Genpact has a workforce of more than 27,000 highly skilled associates across 24 operations centers in nine countries who provide services in areas such as finance & accounting, sales & marketing analytics, customer service, financial services collections & operations, supply chain & procurement services, aftermarket services, and enterprise application and IT infrastructure services. Our more than 2,000 Six Sigma Green Belts and 500 Black Belts and Master Black Belts combine leading technology with Lean Six Sigma process methods to help companies improve their revenues, margins, speed and customer relationships. For more information please visit Powersteering is the leading provider of Enterprise Project & Portfolio software used to manage Operational Excellence, IT, Business Transformation and other strategic initiatives. Our easy-to-use software provides executives at the US Army, US Navy, US Air Force, Raytheon, Merck, Johnson & Johnson, United Health Group, TD Bank, Washington Mutual, IBM, Heinz, Best Buy and over 85 other customers with real-time executive visibility, strategy alignment, and enhanced team productivity to drive strategy and accelerate results across the enterprise. Institute for Lean Innovation is the home of the Innovation CUBE. The CUBE replicates the dynamics of innovation, integrating them with a repeatable process. The CUBE was developed by Bart Huthwaite, Sr., Founder of the Institute, during his work with thousands of project teams over the past 25 years. Instantis Instantis is the market's leading provider of software to effectively align, track, measure and report all aspects of enterprise Six Sigma programs and project management from Strategy to Idea to Realization. Capable of supporting any number of simultaneous management initiatives, global leaders such as Xerox, Credit Suisse, Ingram Micro, Abbott Laboratories have chosen Instantis solutions more than four to one over other options to increase results and reduce cycle times by as much as 50%. i-nexus is the pre-eminent provider of web-based software for formulating, aligning and executing performance improvement in Fortune 500 leaders worldwide. Client companies include organizations such as Pfizer, Royal Bank of Scotland, Network Rail, ALSTOM, AREVA, Staples, Vodafone, Carl Zeiss, and CIBA Vision. i-nexus provides a fully integrated suite of applications for the Corporate Performance Management, Project Portfolio Management and Business Process Management capabilities needed to effectively plan and execute organizational strategy. This is backed by powerful business intelligence capabilities to deliver executive and senior management reports on demand, in real-time or on a scheduled basis. Company website

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Quality Digest is a total-solution media company for quality professionals. Our readership spans the spectrum of the quality industry, from top-level managers to those on the shop floor. Each month, Quality Digest delivers news, columns and feature articles covering metrology, management, service quality, standards, Six Sigma, lean, software and more. Regular e-newsletters to select readers cover the industry in real time. Our annual Quality Sourcebook, appearing each January, offers a compendium of buying resources for the quality professional in more than a dozen different categories. Quality Digest is the place quality professionals turn for the information that affects their businesses. Quality Magazine delivers practical information that manufacturing professionals can use to initiate, implement, manage and reinforce quality on the shop floor and companywide. Quality Magazine reports, documents and supports advances in quality-related technology, techniques and management. Quality Magazine brings readers the experts in measurement, test, inspections, standards and management techniques on a monthly basis. Its staff of editors are in constant contact with the quality community to bring leaders the latest quality information.


SixSigmaZone Timely, Topical, Fresh, Credible, Clear and Concisely Worded Information for the Six Sigma and Process Improvement Community


BPM Forum is an elite C-level, customer organization dedicated to advancing business performance management techniques, technologies, and processes in global enterprises and government organizations. The Forum brings together nearly 500 C-level executive members representing global companies with over $400 billion in combined annual revenues. These influential business line managers and executives oversee critical enterprise finance, operations and technology functions. Forum members collaborate in the pursuit of innovations in business performance management, the practice of enabling organizations to translate strategies into plans, monitor execution, and provide insight to improve financial and operational performance. For more information on the BPM Forum please go to: Business Process Trends (BPTrends) is the comprehensive source of information and analysis focused on trends, directions and best practices in business process change. BPTrends is targeted at business managers, vendors and associations. Membership in BPTrends is available FREE to everyone, and all members receive Monthly email UPDATES and ADVISORS. Sign up to become a member today. Go to and click on the BECOME A MEMBER box and start receiving the most comprehensive and timely information on business processes available today. GOAL/QPC offers people practical tools and organizational skills to support teamwork and continuous process improvement within their organizations. Our most popular product line, the Memory JoggerTM series of pocket guides, helps employees at all levels to acquire and perform critical skills for assuring product and service quality and effective process performance. Our newest additions to the Memory JoggerTM series ­ The Black Belt Memory JoggerTM, The Six Sigma Memory JoggerTM II, The Lean Enterprise Memory JoggerTM, The Design for Six Sigma Memory JoggerTM, and The Software Requirements Memory JoggerTM. ITtoolbox is an online community, enabling peers to share professional knowledge about information technology. Leveraging a proprietary contextual matching system, ITtoolbox packages advertising content into the community interaction process to add value to users and deliver quantifiably superior results to vendors advertising to this community of 2 million professionals. Manubiz is an online B2B community for the delivery of technology solutions, resources and services to decision-makers in manufacturing companies. ManuBiz brings together consultants, industry experts, technology suppliers and decision-makers into a single site focused on helping manufacturers align technology with their business needs. Solutions-Oriented Approach: From ERP and open controls to electronic commerce and enterprise integration, ManuBiz champions the smart use of all technologies. With information that is built around the key issues of manufacturing technology, ManuBiz intends to help its audience adapt as the technology changes. is the leading independent information portal for the Six Sigma, Lean and Business Excellence professional in Europe. provides extensive learning, development, networking and marketing opportunities. Offering informative articles, white papers, case studies and interviews with key figures in the industry, we also proudly feature a unique, comprehensive and interactive Glossary of terms and tools. The latest quality job opportunities and the top training & networking events are easily accessible to our users. For organisations, excellent marketing opportunities are available with our online listings of Business Improvement Service Providers, and unparalleled benchmarking services through our offline specialist User Group meetings. Established in 2003, we have grown to become the hub for the Six Sigma and Lean community by concentrating on the changing needs and requirements of the industry. Focused on Europe, we remain autonomous, unbiased and are truly practitioner led. Visit or call 0870 145 1616 to be part of the community. Supply & Demand Chain Executive is the executive's user manual for successful supply chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the web at


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