Read Test 5 Chapts 6-7 text version

COM 110 Test 5 Chapts 6-7 (75pts possible; 70 scheduled)

Chapter 6:

Multiple Choice: Select the ONE, best answer for each question.

1. During a phone conversation, you are still able to infer something about the speaker's mood and personality by listening to her vocal cues as she speaks. This example illustrates which of the following claims about nonverbal communication? A. Nonverbal communication is usually believed over verbal communication. B. Nonverbal communication is present in most forms of interpersonal communication. C. Nonverbal communication conveys more meaning than verbal communication. D. Non-verbal communication is meta-communicative. 2. Which of the following vocal behaviors is an aspect of nonverbal communication? A. tone of voice B. rate of speech C. loudness D. all of these 3. Contemporary research suggests that approximately this percentage of meaning is transmitted nonverbally: A. 30-35% B. 45-50% C. 65-70% D. 90-95% 4. Why do people tend to believe nonverbal messages over verbal messages when they contradict each other? A. Nonverbal behaviors are completely involuntary and reflect people's true states. B. People will only attempt to control their nonverbal behavior when they are lying. C. It is harder for most people to control their nonverbal communication than their verbal communication. D. All of these are true. 5. Which of the following pairs of nonverbal channels is particularly useful in communicating emotion? A. facial expression and vocal behaviors B. eye contact and hand gesturing C. body movement and eye contact D. vocal behaviors and body movement 6. Which of the following emotional states was NOT identified by Paul Ekman as having a universal facial expression? A. happiness B. disgust C. jealousy D. surprise 7. Rick's manager, Susan, called him into her office one afternoon to discuss his annual evaluation. As soon as Rick sat down, Susan said, "Rick, your performance is unacceptable and I'm going to have to let you go." After a moment of silence, Susan grinned and winked at Rick and he knew she was joking. Susan used nonverbal communication to: A. reinforce the interpersonal nature of her message B. meta-communicate that she was teasing C. convey emotional meaning D. make her statement more impacting 8. The face is used nonverbally to communicate all of the following EXCEPT: A. identity B. emotion C. attractiveness D. Each of these is communicated facially. 9. This aspect of facial attractiveness refers to the relative size of facial features, such as the nose or ears: A. symmetry B. neotony C. proportionality D. koinophilia

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10. Which of the following claims about facial expressions of emotion is NOT true? A. Extroverts tend to be better at interpreting nonverbal expressions of emotion than introverts. B. Women are generally better at understanding facial displays of emotion. C. Happiness is the easiest facial expression to decode. D. Facial expressions are easily altered to conceal true emotional states. 11. The study of how people use movement is called what? A. haptics B. kinesics C. oculesics D. proxemics 12. This type of gesture has a direct verbal translation: A. illustrator B. regulator C. emblem D. adaptor 13. The study of touch behavior is known as: A. haptics B. oculesics C. proxemics D. manosics 14. The distinct properties that comprise your voice are known collectively as: A. vocalics B. vocal cues C. paralinguistic cues D. paravocalic devices 15. When people get excited or aroused, this often happens to their voice: A. increased articulation B. decreased loudness C. reduced inflection D. increased pitch 16. According to Edward T. Hall, this range of this type of distance is approximately 1½ to 4 feet: A. intimate distance B. personal distance C. social distance D. public distance 17. The tendency to assume that attractive people have other positive qualities is called what? A. positive prototyping B. character assumption C. principle of facial primacy D. halo effect 18. While talking to a friend at a party, you notice that your romantic partner has just arrived. Eager to greet your partner, you take a small step away from your friend and turn your head and shoulders slightly. This gesture: A. is culturally insensitive, especially to members of high contact cultures B. is a form of leave-taking behavior known as left-positioning C. is likely to indicate to your friend that your partner is more important than he or she is D. each of these is correct

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19. Which of the following statements about facial or vocal expressions of emotions is factually incorrect? A. Infants are able to respond to pleasant stimuli after about 12 months. B. Facial expressions of emotion are fairly consistent across cultures. C. Disgust, boredom, and grief are typically accompanied by a lower vocal pitch. D. People tend to speak faster when they are scared. 20. When Rachel saw her neighbor Harold in the hallway, he quickly flagged her down and began to speak with her. Throughout their conversation, Harold maintained steady eye contact, spoke very quickly, laughed frequently, and stood closer to Rachel than he usually would. Harold's nonverbal cues indicate that: A. he was nervous or uncomfortable B. he was engaging in deception C. he was excited D. he was content 21. When you see someone dressed in very tight, dark clothing with spiky hair and eyeliner, you infer that this person is into emo punk rock. This impression is based on which set of cues? A. demographic B. sociocultural C. socioeconomic D. psychographic 22. Your textbook identifies several ways that speakers can use nonverbal communication to increase the persuasiveness of their statements. Which of the following nonverbal behaviors is NOT in line with these prescriptions? A. speaking softly and slowly to calmly reassure individuals that you're trustworthy B. matching someone else's nonverbal behavior to indicate similarity C. lightly touching someone on the arm so they'll agree to your request D. making sure that you've maximized the attractiveness of your appearance 23. Research shows that olfactory cues play a role in mate selection. In this regard, which of the following statements is true? A. Men prefer women who smell like themselves. B. Women with more attractive faces smell better to men. C. Men's facial attractiveness is unrelated to how they smell. D. All of the above statements are false. 24. Which of the following nonverbal cues is NOT commonly associated with deception? A. displaying an artificial smile to convey happiness B. a decrease in kinesic behaviors C. a decrease in the pitch and tone of the voice D. all of these are associated with deception 25. Effectively interpreting nonverbal communication includes all of the following EXCEPT: A. sensitivity to others' nonverbal messages B. trying to decipher the correct meaning of nonverbal behavior C. looking past cultural differences to understand the meaning D. asking for clarification when necessary 26. These are textual representations of facial expressions, often used in e-mail messages: A. textspressions B. emoticons C. e-smiles D. faceprints

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True/False: Use "A" for true; "B" for False

27. When nonverbal cues conflict with verbal cues, people tend to believe the verbal statements. 28. Most research strongly supports the common notion that beauty is in the eye of the beholder. 29. The face communicates more information than any other nonverbal channel. 30. The pupil of the eye contracts when we look at someone we find attractive. 31. Children who are regularly touched develop stronger immune systems than those who are not. 32. Voices that have low amounts of inflection are said to be monotone. 33. Of all the senses, smell is most strongly tied to memory. 34. People tend to be most attracted to others whose natural body odors are different from their own. 35. Most Hispanic, southern European, and Middle Eastern cultures are classified as low-contact cultures. 36. Our use of time can send powerful messages about value and power. Chapter 7: Multiple Choice: Select the ONE, best answer for each question. 37. This is the active process of making meaning out of another person's spoken message: A. hearing B. acknowledging C. understanding D. listening 38. A study conducted by communication researchers Kathryn Dindia and Bonnie Kennedy concluded that college students A. spend as much time listening as they do engaging in all other communication activities combined B. spend about 20% of their time speaking C. spend about 13% of their time reading D. all of these are true 39. Which of the following statements about listening is true, according to your text? A. Listening is an innate ability. B. People spend more time listening than speaking. C. Everyone who listens to a message hears the same thing. D. Hearing is the same thing as listening. 40. Which of the following statements about the importance of listening is NOT true? A. Employers tend to rank listening skills as the most important factor in effective management. B. A survey of family interaction showed that listening was the most important communication skill. C. Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. D. Listening skills are important in the workplace for promoting safety, productivity, and satisfaction. 41. After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure where exactly their boss had said to expect layoffs. This exchange represents which of the following myths of listening? A. All listeners hear the same thing. B. Listening is natural and effortless. C. Hearing is the same as listening. D. People vividly recall information that they hear. 42. In the HURIER model of effective listening, the "I" stands for what? A. internal thoughts B. interviewing C. interpreting D. intellectual 43. On average, we are able to remember about ________ of what we hear. A. 95% B. 75% C. 50% D. 25%

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44. A(n) _________________ is a memory aid that helps people recall important information. A. memory enhancement device B. mnemonic device C. recall device D. alliteration device 45. According to your text, which of the following statements correctly represents the two parts of interpretation? A. Focus on the subjective meaning of the speaker's message and gauge the truthfulness of their claim. B. Understand the point of view the speaker represents and assign a mental interpretation of their statement based on that understanding. C. Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. D. Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker. 46. Which type of listening response includes the use of head nods, facial expressions, and short utterances like "uh-huh" that signal your interest to the speaker? A. pseudolistening B. engaging C. supporting D. backchanneling 47. This form of listening occurs when you are trying to experience what another person is thinking or feeling: A. critical B. empathic C. active D. passive 48. We engage in this form of listening when our goal is to evaluate or analyze what we're hearing: A. informational B. analytical C. critical D. empathic 49. This type of listener engages messages for the intellectual challenges; in other words, they like to think things through. A. content-oriented listener B. action-oriented listener C. information-oriented listener D. intellectual-oriented listener 50. According to your text, these things could qualify as noise: A. loud music B. feeling hungry C. being too hot D. all of the above 51. Rachel finished her oral exam in her Spanish class and her teacher, Senora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Senora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors? A. pseudolistening B. content-oriented listening C. selective attention D. negative attention bias 52. According to your textbook, people might interrupt for all of the following reasons EXCEPT: A. to change the subject B. to take control of the conversation C. to express enthusiasm for what the speaker is saying D. to stop the speaker and ask for clarification

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53. How is pseudolistening related to glazing over? A. They are the same thing. B. You're actually listening during glazing over, but not during pseudolistening. C. You're actually listening during pseudolistening, but not during glazing over. D. Glazing over involves pretending to listen, but pseudolistening does not. 54. Dan is an atheist with a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, he stops listening to their statements. Sometimes, he'll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan? A. rebuttal tendency B. closed-mindedness C. attack listening D. information overload 55. Asking follow-up questions to confirm our interpretations of someone else's statements is an example of: A. separating what is said from what isn't said B. avoiding the vividness effect C. minimizing the effect of a confirmation bias D. evaluating the speaker's credibility 56. The tendency to pay attention only to information that supports our values and beliefs is called what? A. vividness effect B. mere exposure effect C. valuation bias D. confirmation bias 57. Which of the following statements is true about being skeptical? A. It is the same thing as being cynical B. It is about evaluating the evidence for a claim C. Being skeptical is about finding fault with a claim D. All of these statements are false 58. Which of the following statements about credibility is NOT true? A. credibility is a measure of how reliable and trustworthy someone is B. experience and expertise refer to the same basic idea C. biases can affect a speaker's credibility D. sometimes research is necessary to determine someone's credibility 59. Regarding probability, which of the following statements is true? A. A statement is certain if its likelihood of being true is at least 95%. B. To be possible, a statement has to have greater than a 50% chance of being true. C. A statement is possible if there is even the slightest chance, however small, that it might be true. D. No statement has a 0% chance of being true. 60. Which of the following techniques will NOT help someone improve their empathic skills? A. listening non-judgmentally to the speaker B. acknowledging the speaker's feelings C. encouraging the speaker to look at what they still have D. communicating support to the speaker nonverbally

True/False: Use "A" for true; "B" for False

61. Hearing is a passive process; listening is an active process. 62. Research indicates that most people spend more time talking than listening. 63. The evaluation stage of listening involves making a value judgment about the merits of what someone else has said. 64. Part of effective listening is responding appropriately to what you hear. 65. Critical listening is more passive than informational listening. 66. Empathic listening involves feeling sorry for someone else..

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67. Information overload can impair our ability to listen effectively. 68. The average person speaks less than 150 words per minute. 69. Research shows that most interruptions are competitive. 70. The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality. 71. Listening non-judgmentally is important for effective critical listening. 72. Research suggests that women are more likely than men to say they use their listening skills to learn about people and make personal connections. 73. According to Windsor's, Curtis', & Stephen's research, knowledge of finance is the first or most important attribute of effective managers. 74. John Gottman's research reveals that when romantic couples engage in stonewalling especially during conflicts, that it a strong predictor of divorce or the eventual end of the relationship. 75. Research shows that most interruptions are NOT competitive.

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